Re: Hardware Compactibility

Not knowing anything about how your applications run or what kind of server utilization you're having now, I would say you have plenty of horsepower for this kind of load. We have two servers at each layer (except DB) with far less combined CPU power than you have and we're supporting 600 concur

Re: Installing Mid-Tier

On 2/7/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]> wrote: Hi, Les: The BMC Remedy Action Request System 7.0.01 Release Notes have a small section on the replacement of Servlet Exec with Apache Tomcat. It includes about one or two steps that need to be changed during the installati

WUT 7.01 html menus have invalid path error on citrix server

**  Hi All,   Ive sent this before but failed to get a response from anyone so i thought id try again.   The problem im having is our company is primarily a thin client enterprise and most of our applications are published citrix applications and for some reason the 7 user tool will not ex

Test -- not receiving mails

Just testing... -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.ar

Re: Remedy and Control-M Integration

Hi Brian, We currently have CTRL-M creating tickets within Remedy. We created a staging form in Remedy, which pushes to HPD:HelpDesk. There are Filters attached to this staging form to allow it to create or update a HelpDesk Case dependent on whether the update is a new Incident, or simply a

Remedy and Control-M Integration

Has anyone integrated Control-M with Remedy? I would like to automatically create a ticket in the Help Desk if a job fails on Control-M. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com __

Re: Problems connecting to Oracle following 10g client install...

Brian and all, Just rec'd this from Remedy Support: There is a bug reporting upgrade problems to 701 concerning the user_cacheY22 table. The bug is SW00255568. The workaround is to upgrade to 7.0 patch 1 or 2 and then upgrade from 7.0 to 7.0.1 using the SHARE option. regards, rp On Feb 6, 2:

Remedy Developer Positions in the Washington DC Area

We at Specific Integration, Inc. are searching for additional Remedy Developers to join to our staff project team in the Washington, DC area. Specific Integration is a long time BMC Remedy Integration Partner. We have an immediate need for developers in the DC Metro area to support private and p

Re: Problems connecting to Oracle following 10g client install...

Brian, Thanks for the input, but it's not encouraging since those are the same symptoms that I have! I should know by the end of the day whether we need to start over and try again via 7.0.0. rp On Feb 6, 7:05 am, [EMAIL PROTECTED] wrote: > Rick, > > I tried upgrading an oracle 9.2 database fro

Re: Installing Mid-Tier

You need to see if the Tomcat application is available to check the configuration. If it is look on the Java tab and make sure you have entries in the initial memory pool and the maximum memory pool. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 6 Feb 2

Re: Installing Mid-Tier

Hi, Les: The BMC Remedy Action Request System 7.0.01 Release Notes have a small section on the replacement of Servlet Exec with Apache Tomcat. It includes about one or two steps that need to be changed during the installation. http://documents.bmc.com/supportu/documents/62/36/66236/66236.pdf M

Re: Installing Mid-Tier

Les, Stan has a pretty comprehensive guide that may help... it's for 6.3, but it's pretty much the same stuff. http://www.javasystemsolutions.com/docs/ApacheTomcatMidtierv1.pdf Eric Roys Sr. Software Engineer Verizon Business Email: [EMAIL PROTECTED] -Original Message- From: Action

Re: ARS 6.3 upgrade error ucol_close_3_2

here is the issue.. figured this out.. -- ldd -r /remedy/bin/ServerAdmin.so libw.so.1 => /usr/lib/libw.so.1 libsocket.so.1 =>/usr/lib/libsocket.so.1 libnsl.so.1 => /usr/lib/libnsl.so.1 libpthread.so.1 => /usr/lib/libpthread.so.1

ARS 6.3 upgrade error ucol_close_3_2

on an Upgrade from ARS 5.12 ~~> ARS 6.3 P18 ENV: Solaris 10, Oracle 10 - Oracle9i client(remote install) on upgrade got some errors Possible issues:: Bustime.def -failed Sample - will not import -- says it is already there.. and gives a fail as well. getting lots

Installing Mid-Tier

Hello, Would anyone out there have a step by step procedure for installing Mid-Tier for ARS 7.0.1? The machine is running AIX Apache web server I have never installed Mid-Tier before I have very little AIX I have no experience with Apache When I try to follow the PDF provided by Remedy it refers

Re: CVS Support

Robert, I still think your asking the wrong question. :) However to answer this question directly I have not seen it. Although ARSPerl use to ship with a sample script that could be used to export each ARS object and check it into a RCS repository. I can only image that to alter that to use

Re: ARTime

Andy, You might like to look at: http://www.buoyantsolutions.net/ARS_Education.html Using Business Time Calculations HTH Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, Febru

Re: How to check that the Remedy User is using a version accepted and if not, is automatically logged out?

np, if you are on 7.x, you can configure the server to disallow clients below a configured level. Easier to configure and manage than an init form. Axton Grams On 2/6/07, Giguere, Michel <[EMAIL PROTECTED]> wrote: Thank you Tony, Your suggestion worked fine. I'm sorry for the omission Axto

Re: ARTime

We used artime before we upgraded to 7.x. We now rely on rely on the application Bus Time. If you have a specific question I will be happy to talk with you >>> [EMAIL PROTECTED] 2/6/2007 12:03 PM >>> Does anyone out there use something called ARTime? I believe this is a third-party appli

Re: ARTime

Hi Andy, The artime was something we used a long time ago. It has since been replaced by the Busines Time Workdays/Holidays forms and built in "$PROCESS$ Commands" called Application-Bus-Time-xxx. It is pretty much compatible, and even enhanced in later versions of the system. You have to submi

Re: ARTime

ARTime was a old external utility for measuring business time (used during version 3.x and 4.x days). Its now better achieved using internal processes for adding or subtracting business times.. Joe - Original Message From: "Mayfield, Andy L." <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG

ARTime

Does anyone out there use something called ARTime? I believe this is a third-party application used for timing functions. We are about to upgrade to 7.0, but I am not very familiar with it and I am not sure if it will be compatible. If anyone knows anything about this application I would re

Re: CVS Support

I figured that much hehe. I guess I asked the wrong question. Is there anyone that has successfully setup and configured a *free* cvs solution for Remedy? Any suggestions as to which products to use? Bob Halstead. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL P

Re: JOB: Toronto Canada - Senior Consultants Wanted

Julie, is this for RIM? Rick On 2/6/07, Julie Rees <[EMAIL PROTECTED]> wrote: ** Morning Listers, Kifinti Solutions is growing again. We are in need of two Senior Remedy Developers/Consultants in Toronto. ITSP, CMDB and/or ITSM installation and customization exper

Re: How to check that the Remedy User is using a version accepted and if not, is automatically logged out?

Thank you Tony, Your suggestion worked fine. I'm sorry for the omission Axton. I don't want to waist you time. I'll make sure to give you all the pertinent info before submitting a new question. -Michel- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[E

Re: CVS Support

Bob, I'd bet the answer is no, though that doesn't necessarily mean it won't work. Just that you're pretty much on your own to make it work. Rick On 2/6/07, Halstead, Robert <[EMAIL PROTECTED]> wrote: ** Does Remedy support any Open Source CVS? All I can see in the docs are ClearCase and PV

Re: Uninstall of 7.0.x client w/ Crystal may cause corruption of MSFT apps

> Is patch 002 available yet? No. Patch 002 is tentatively scheduled for an early March'07 GA (Generally Available) date. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList)

JOB: Toronto Canada - Senior Consultants Wanted

Morning Listers, Kifinti Solutions is growing again. We are in need of two Senior Remedy Developers/Consultants in Toronto. ITSP, CMDB and/or ITSM installation and customization experience required. Please contact [EMAIL PROTECTED] Julie Rees Kifinti

CVS Support

Does Remedy support any Open Source CVS? All I can see in the docs are ClearCase and PVCS. Just wondering if there was a *free* option. Bob Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist

Re: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS

> We are going to contact Oracle for clarification but, as the information you have has come from them, I suspect we already have the answer. Actually, Oracle is checking this for BMC and the documentation provided by Oracle may have been a "mis-interpretation" (Oracle's words). I'll post more

Re: AR Report upgraded from V5.5 to V7

Yes I have seen this. You have to manually fix the active link by selecting Report from the menu and then save. We had to do this to all of our active links. >>> Shafqat Ayaz <[EMAIL PROTECTED]> Feb 06, 2007 8:08 AM >>> ** Hi All has anyone seen this before? ARS 5.5 report running off a but

AR Report upgraded from V5.5 to V7

Hi All has anyone seen this before? ARS 5.5 report running off a button. report is in AR format and NOT Crystal! Action is Window Open, type Report Report Type ARSystem Report Name: report1 Action : Run Target Screen Embedded report runs fine. bring the report to

Re: Uninstall of 7.0.x client w/ Crystal may cause corruption of MSFT apps

Is patch 002 available yet? Thanks Kyle Easter, David wrote: ** > On a related note, is there a way to get notified automatically when a bug Id is created? Not in general, unless your support case is the one that created the defect. However, for critical issues, a technical bulletin can be

Re: Problems connecting to Oracle following 10g client install...

Rick, I tried upgrading an oracle 9.2 database from version 5.1.2 to 7.0.1 on my laptop. I installed the Oracle 10g client and used this as instructed. I could never get the service to start. It would always time out. I watched what Remedy was up to through Enterprise Manager and could see it talk

Re: Incident Management 7.0.1

It could be a nigthmare. Tried to add two more attachment fields in SRM:Request to be added into Change. Took som days to complete... Take a look at the form: Define Command and Command Parameters -- Jarl On 2/5/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: All, I added a few fields to RQC:

Re: Difference in execution of Application-Bus-Time-Diff

Hm..I think what you are saying is rightlemme get more into it and do some more tests Will keep the list posted. Ankur -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: 06 February 2007 03:

AW: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS

Hallo Fred, thanks for the Link. Here the Statement we received from BMC. The is no version of ARS that will run with 64-bit database connectivity. Remedy is a 32-bit application that requires the Oracle 32-bit client software. Future versions of ARS will support 64-bit connectibity but

Re: Difference in execution of Application-Bus-Time-Diff

Hi again, I did miss one more or less inconsequential thing... The dates differed on the "working" call, and the time span was "2007-02-02 09:41:51" to "2007-02-06 07:01:12". The "Gold - Critical" apparently is active for 24 hours a day. Best Regards - Misi, RRR AB, http://www.rrr.se >

Re: Difference in execution of Application-Bus-Time-Diff

Hi Ankur, The Bus-Time-Form-Data is recached periodically. This is why it sometimes does more SQL-calls. I would guess that the "Silver - Major" does not span the time specified in the first call. I think you are in the same timezone as I. My guess is that "Silver - Major" probably starts at 8:0

Re: Formating Request ID

Thank you very much. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Števove Tomáš Sent: Tuesday, February 06, 2007 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Formating Request ID Hello Daniel, Set up input length at "15

Re: Formating Request ID

Hello Daniel, Set up input length at "15" and "Default value" as "ABC-". That's all. Have a nice day, Tomas Stevove Software Specialist Central ServiceDesk T-Systems Czech s.r.o. Kloboucnicka 1435/24, 140 00 Prague 4, Czech Republic Phone: +420 296529362 Mobile: +420 603836753 Fax: +420 296529

Formating Request ID

Hello All, I can remember where I had seen how can be formatted field with ID=1 I how that the first 5 position out of 15 digits can be used. I want to obtain something like ABC-000123 Have a nice day, Daniel -- *DISCLAIMER* The information contained in this communication is conf

Re: Difference in execution of Application-Bus-Time-Diff

Funny thing... Ars6.3 patch 18, windowz 2003, sql 2000... Yesterday I had reported that some SLA Information in 'certain tickets' was incorrect :-( 1225 tickets from > 1,068,275 hpd tickets... We have a time field which is set when status changes to Resolved (filter execute 50) and a fi