Remedy Contractors Needed in Europ

Hi all, There is some nice opportunities for contractors in Europe, currently. Mainly minimum 6 month contracts in France, Switzerland, Spain, Portugal, Sweden and Belgium. Mainly in nice cities (if your want some touristic fun doing Remedy Consultancy: Nice, Paris, Bruxelles, Lisbon,

ActiveLink list...

Hi,, Trying to use the JavaAPI to list all active link on the server, but getting ARError 93 when fetching the list of active links. 7.0.1 server running on Solaris with 31562 active links on the server I can see that the java api using ARGetListActiveLink and ARGetMultipleActiveLinks, while

Re: Unicode and Kanji on the web.- I am bummed

Have you set up Db-character-set: UTF-8 parameter in the ar.conf file? Kind Regards / C уважением Dmitry Bezhenar -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell Sent: Friday, March 02, 2007 5:45 AM To:

ARNOTE 76

Hi I have a lot of users complaining that they receive ARNOTE 76 A write token has become available and has been allocated to you—access has been upgraded to write access. This happens when a user has been idle for more than an hour, so they lose there license. This seem to have come after

Re: Status History field updates?

Could you put a view form on top of the H-Table and then modify the records for that ticket? I can't remember off the top of my head if you can modify tickets via a view form. Maybe he would need a vendor form... -Original Message- From: Action Request System discussion list(ARSList)

ADM:Please Ignore, Timing Test

8:50 EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Help regarding formating data in Character field

Hi Fred, Is there any possibility to make the data in the field to the format you are suggesting. Thanks and regards, Bh.Ramakanth Varma On 2/28/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: Is this in an email or a screen field? You have to remember that the size of each character is

Re: Unicode and Kanji on the web.- I am bummed

Yep did that. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Bezhenar, Dmitry wrote: Have you set up Db-character-set: UTF-8 parameter in the ar.conf file? Kind Regards / C уважением Dmitry Bezhenar

Re: Emal Engine No Incoming/Outgoing Messages

AR Email side: 1. Are messages appearing in the Email messages form? No 2. Are they showing as Sent? No 3. When you performed Email Patch 20 upgrade, did you say no to the mailbox configuration question. Saying no would keep your current configuration. I didn't actually install

Re: Server switch stumper (U)

UNCLASSIFIED If using a shortcut or *.ARTask to launch Remedy - RIGHT click the icon Select Open with Open with Notepad Notepad file contents will look like this: [Shortcut] Name=Remedy Management Type=0 Server=osdn10 Delete the old server name (if listed) Save file Sandra Hennigan OSD

Re: Migration of data from Oracle to SQL (U)

UNCLASSIFIED We stopped using Oracle and started using SQL over a year ago - used the export/import method for def and data. The ITSM 5.5 migration documents are very helpful in providing a checklist of what forms have data that should be moved. Sandra Hennigan OSD Remedy Administrator Office

Re: Help regarding formating data in Character field

You could always display it in a View field with the HTML code to set the Font around it. Something like font face=Courier New, Courier, monospace size=2YOUR TEXT HERE/font Fred -Original Message- From: ramakanthvarma bhupathiraju [mailto:[EMAIL PROTECTED] Sent: Friday, March

Re: Emal Engine No Incoming/Outgoing Messages

Sounds like to me, you issue might just be the Authentications string.. You should know what that is.. Application password.. Go to the ar.conf look for Remedy-App-Service-Password: Make sure there is something there.. first.. Next go to EmailDaemon.properties look for the string

Mid-Tier Prefetch: Caught Exception

If anyone starts to use the mid-tier prefetch in a busy environment, can you keep your eyes open when using the midtier for the following errors: Caught Exception :'this.mColFields[...].mObj' is null or not an object Caught Exception :'mHaveVisualCharacteristics' is null or not an object These

Re: sending attachments through emails

This might work well enough to by dynamic too. If the email engine will at least put the attachment into the AR System Email Attachment form, then you could trigger workflow to lookup the attachment name and set it into a character field. It wouldn't matter what they named it, this workflow would

Horizontal and Vertical Navigation Fields

Hello All: I have an interesting problem what has me tearing my hair out. (What little I have left) I have a DO form with two horizontal and one vertical navigation fields. Most of my users are fine, but with some users, in place of the nav fields, are getting a Page Cannot be Displayed IE

Time Calculations-Weekly Meetings.

I have a question. I am trying to set up some workflow for our change management system. Here is our process background. We submit changes and then attend change meetings to discuss the change in more detail. Therefore, as an example, if the change is submitted on a Tuesday you will attend the

OT:DST - Real Savings - Redemption Not Allowed !!

Apparently DST issues are not a new thing !! _ Did a newspaper stage a contest to see who could save the most daylight? In 1984 a newspaper announced a Daylight Saving Time contest to see who could save the most daylight. United Press International, in 1984 asked its readers to save

Re: Horizontal and Vertical Navigation Fields

Has anyone else noticed that when using H and V Navigation bars that the items you place on these objects also show up as menu items in the menu bar at the top? I was running thins on 7.0 unpatched, so they might have fixed this. I'm just surprised it would get through

Re: Time Calculations-Weekly Meetings.

James, I can see a few options. 1) Do a business time calculation with a schedule that indicates the meeting times. 2) Use the WEEKDAY keyword and figure out how many days you need to add to get to the next Thursday from today. Both options have pros/cons. -- Carey Matthew Black Remedy

Business Time Workdays

Hi all, I seem to have lost Business Time Workdays form (don't know who deleted?) and would appreciate if someone could guide me where to get it from or send it to me. ARS 7.0 Thanks Atul ___ UNSUBSCRIBE or access

DB size difference

Hey List, I am in the process of upgrading our system from ARS 5.1.2 to ARS 7.0.01 by installing 7.0.1 on a new server and exporting/importing from 5.1.2 to 7.0.01. I have noticied that 7.0.01 (even though it mirrors our older server) takes up almost twice as much db space. Is this normal? I

Re: DST - Real Savings - Redemption Not Allowed !!

The thing that get's me is the revert clause in the law (copied from http://www.doi.gov/iepa/EnergyPolicyActof2005.pdf ). SEC. 110. DAYLIGHT SAVINGS. (a) AMENDMENT.-Section 3(a) of the Uniform Time Act of 1966 (15 U.S.C. 260a(a)) is amended- (1) by striking

Re: DB size difference

Did you set up the 7.0.01 with Unicode? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, March 02, 2007 10:52 AM To: arslist@ARSLIST.ORG Subject: DB size difference Hey List, I am in the

Re: DB size difference

Thanks for the reply. Do I didn't set it up with unicade. Is it better with or without? Thanks again Les Did you set up the 7.0.01 with Unicode? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]

Re: DST - Real Savings - Redemption Not Allowed !!

Cause it saves money ! On 3/2/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** The thing that get's me is the revert clause in the law (copied from http://www.doi.gov/iepa/EnergyPolicyActof2005.pdf ). SEC. 110. DAYLIGHT SAVINGS. (a) AMENDMENT.—Section 3(a) of the Uniform Time Act of 1966

Log Viewer/Debugging tools

Hi.. I like to know the best available log viewer/remedy debugging tools. -- View this message in context: http://www.nabble.com/Log-Viewer-Debugging-tools-tf3334737.html#a9273431 Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

Re: DST - Real Savings - Redemption Not Allowed !!

This is getting pretty close to Friday Humor. Can you imagine going through all this again after Congress changes its mind to get ready to support the old rules in April '08? -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Grooms, Frederick W [EMAIL PROTECTED] Sent by: Action

Re: DST - Real Savings - Redemption Not Allowed !!

Which is why my advice to clients has been to do the minimum necessary to deal with this issue. Which is based on some other words to live by: This, too, shall pass. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony

Re: Time Calculations-Weekly Meetings.

Carey, Thanks so with option 1, you suggest building a schedule in the business time workdays forms and checking and comparing etc., it would seem that 1 would be more efficient solution? James -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: DST - Real Savings - Redemption Not Allowed !!

Every time I hear people talk about DST, I start thinking of the classic discussion about amplifiers in This Is Spinal Tap. These go to eleven. --Nigel Tufnel Maybe it's just me... --Tim - Original Message From: Lucero, Michelle - IST contractor [EMAIL PROTECTED] To:

Re: Emal Engine No Incoming/Outgoing Messages

Thanks...will take a look at this ASAP Kyle patrick zandi wrote: ** Sounds like to me, you issue might just be the Authentications string.. You should know what that is.. Application password.. Go to the ar.conf look for Remedy-App-Service-Password: Make sure there is something there.. first..

Help! Email Notifications not going out

All, We are upgrading to 7.0.1 patch 001 and we are having issues with Email Notifications. Regular Outgoing emails are running fine, going through an smtp gateway. The filter notifications are not going out??? Is there anything we can check? Anyone hear of this yet? Amanda Pierce PDS

Re: Log Viewer/Debugging tools

Arun, Remedy developer plus is a good option, By this we can identify insufficient queries and possible structural problems, we can identify the possible performance problems Reasearch more on this and hope you cna find a solution. Thanks Satya On 3/2/07, arun.remedy [EMAIL PROTECTED]

Re: DST Simulated Test - Failed

Did you patch the OS on the client doing the submission? Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software,

Re: DST Simulated Test - Failed

Peter, Try restarting the application. Once the ARS 6.3 Patch 20 was applied, we also ran into the same issue. Its only after restarting AR Server, we noticed that they are behaving in accordance with DST 2007 changes. Let me know if this works. Srinivas. On 3/2/07, Lammey, Peter A. [EMAIL

Re: Time Calculations-Weekly Meetings.

James, Efficiency is alwasy an interesting topic to me. :) Efficiency of implementation or Efficiency at run time? ( Often those are competting with each other. The first way you implemented it may not be the most efficient at run time.) Using Business Time calculations would make the

Re: DST - Real Savings - Redemption Not Allowed !!

I also remember my agricultural heritage/interests.and the cousin who said: 'It is SO GREAT of the government to give my corn an extra hour of sunshine each day... should be a real help with growth!' ---groan... dwm Don W. McClure, P.E. Systems Engineer University of North Texas [EMAIL

Re: DST Simulated Test - Failed

Would that matter? Isn't create_date supposed to be set by the server? -Aaron * Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, March

Re: DST Simulated Test - Failed - RESOLVED

I actually think I was duped by my server team. I just did a test on our dev box (Windows 2003 server) and I moved the clock on the server to March 11th 1:59 AM. For the new DST to have an impact on this server, right when it hits 2:00 AM the clock should jump to 3:00 AM. On my test though I

Re: DST - Real Savings - Redemption Not Allowed !!

Don't forget you can get more exercise in since the day is longer! :D From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Don McClure Sent: Friday, March 02, 2007 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: DST - Real

Re: DST - Real Savings - Redemption Not Allowed !!

But wouldn't more sunshine mean an increase in global warming? What about the children? Won't SOMEone think of the children!? Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Friday, March 02, 2007 11:26 AM

Re: DST Simulated Test - Failed

DST Simulated Test - FailedYes, I believe it would matter -- timestamps are displayed according to the client's offset from GMT, regardless whether the value was set by server. --Thomas - Original Message - From: Aaron Keller Newsgroups: gmane.comp.crm.arsystem.general To:

Re: DST Simulated Test - Failed - RESOLVED

You can check out this article: http://support.microsoft.com/kb/914387/en-us#appliesto It shows the registry keys to look at, and what value they need. I think you will need to scroll up in the document to find the key listing, but it gives you the hex value they should have if they have been

Re: Time Calculations-Weekly Meetings.

James, I do basically the same thing for a scheduling process where I need to know the Next Occurrence of a user-specified day of the week, except I don't build the math into the selection field, like Matt did (It took me a moment to realize that he had shifted the days of the week). The

Re: Help with Patch 21 Mid-Tier

From: Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, March 02, 2007 2:31 PM To: 'arslist@ARSLIST.ORG' Subject: Help with Patch 21 Mid-Tier Importance: High Server: Windows 2k Mid-Tier 6.3 Patch 21 AR Server 6.3 (No Patch) java version 1.5.0_06 MS SQL

Re: Help with Patch 21 Mid-Tier

Perhaps the update works in conjunction with AR Server and Mid-Tier. Meaning, below it shows that the AR Server 6.3 is unpatched. Do you have another patched AR Server that you can point your new Mid-Tier at? Michelle From: Action Request System discussion

Remedy 7.0.1 patch 001 Core Field Data Lengths

All, We have home grown Remedy applications. I noticed with the new version 7 that the Submitter/Modified By/Assigned To fields now have a default db length value of 70, which puts the expand box on. Anyone have a nice quick way of changing all of these fields to have the expand box property

Re: DST - Real Savings - Redemption Not Allowed !!

And I thought my current electric bill was high thanks to Gray Davis, now I'll have to run my air conditioner even longer :( -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, March

Help with Patch 21 Mid-Tier

Server: Windows 2k Mid-Tier 6.3 Patch 21 AR Server 6.3 (No Patch) java version 1.5.0_06 MS SQL 2k DB Please help. We just installed patch 21 (Mid-Tier), and now we go in a ticket that was created at 6:21, and in the mid-tier the time shows up as 5:21 while the User Tool shows up as 6:21 as

Re: Help with Patch 21 Mid-Tier

I didn't think the arserver had to be patched for the mid-tier to work. What happened below was that the ticket we were looking at was from Mar 21 of last year, so it is supposed to be a year off because the DST patches aren't year-specific. The only confusing thing is that in the user tool it

Re: DST - Real Savings - Redemption Not Allowed !!

Hi everybody! I am loving this Friday Humor thread... On a more serious note... I updated everything using patch 20, did that do the trick for everyone??? I remembered there being some issues with 20... Just curious.. thanks and have a great weekend!!1 Jase Brandon Remedy

Re: Emal Engine No Incoming/Outgoing Messages

Everything looks good in the authentication department. I would like to blame it on the firewall but I don't think that is the issue, the email engine and ars are on the same physical server, and we can communicate through the specified ports. Another server is the exact same config but

Re: DST - Real Savings - Redemption Not Allowed !!

That did the trick for us. Remedy expected the jump of an hour after 3/11 so when we simulated a change in our server's date and my local machine's dates after 3/11 I noticed the dates were correct. The Server time in the Remedy Admin tool was correct too after we ran this simulated test.

ARS 7.0.0 patch 2 problem

During install I select Oracle button and the install hangs Last thing loaded was a LDORACL.DLL I have a new install of Oracle 10g client loaded to the box Does anyone know why the install hangs? I can connect through the oracle 10g client to the 9i r2 database Using sql and ARS 5.1.2

Re: DST Simulated Test - Failed

Correct. Time zone conversions are done at the client for data being displayed or submitted by the client. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not

Re: Help with Patch 21 Mid-Tier

What happened below was that the ticket we were looking at was from Mar 21 of last year The only confusing thing is that in the user tool it is still correct. I would expect it to be off by an hour there too. You're probably still seeing the OS year-aware limitation because you're playing

MWRUG Meeting scheduled for March 15, 2007 in Chicago

Everyone is invited to attend our next MidWest Remedy User Group meeting to be held in Chicago on March 15th, 2007. Please visit our website for additional details. RSVP early to secure a seat! http://www.mwrug.com/ubbthreads/ubbthreads.php Thanks, Susan Susan Palmer ShopperTrak 200 W Monroe

Re: Log Viewer/Debugging tools

BareTail is great tool for watching logs real-time on a Windows machine. It also has nice feature that will highlight or change the text color of a line if it contains a specific string. http://www.baremetalsoft.com/baretail/ -Original Message- From: Action Request System discussion

Re: ARS 7.0.0 patch 2 problem

could you provide enviorment please.. Windows / Solaris / hp Client / this will help some. On 3/2/07, Steve Waller [EMAIL PROTECTED] wrote: ** During install I select Oracle button and the install hangs Last thing loaded was a LDORACL.DLL I have a new install of Oracle 10g client loaded

Re: MWRUG Meeting scheduled for March 15, 2007 in Chicago

Especially if you've been watching the series 'Rome' ! On 3/2/07, Shellman, David [EMAIL PROTECTED] wrote: Ahh one must beware the Ides of March. ;) Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion

ARSWiki Updates

New releases of the Remedy api are in a different location on ARSWiki. A subversion repository with a Trac frontend are now serving the files. There were a number of reasons (storage, maintenance, ability to view/grab single files, and others) for this change. The latest patch levels of the