Hi LJ,
Thanks for the Reply. I've raised an issue with BMC. Now I've added the
FQDN of the server in Mid-Tier AR Server registrations.
But the same notification works fine in other environments (Dev
Pre-Prod). The WEB URL has got the server name instead of the ip
address.
Phani.
Voip: +44
Hi,
We have recently migrated to Remedy ARS version 7.0.1 and wanted to go
to the Web access interface via Mid-tier. So currently we are using the
User tool and the Web interface to access our forms... I have noticed
that the Copy to New functionality that we have in the User tool (edit
- Copy
Add a button and a display only field to your form (ztmpCopyToNew)
Create an active link for the button with an open window action. Push the
Request ID and set the 'ztmpCopyToNew' = Yes
Create an active link to run on Open/Display when 'ztmpCopyToNew' = Yes
AND 'Request ID' != $NULL$
1st
Hi All,
Escalations on our Solaris ARS 6.3 system are not firing. I verified that
'Disable Escalations' is NOT checked. I have escalations being logged and found
that when I check / uncheck the 'Disable Escalations' option, few escalations
are processed and then nothing shows up in the log
I have seen this before - we had to reboot the server to resolve this.
Ty
On 6/30/08, Atul Vohra [EMAIL PROTECTED] wrote:
Hi All,
Escalations on our Solaris ARS 6.3 system are not firing. I verified that
'Disable Escalations' is NOT checked. I have escalations being logged and
found that
FYI, Here is simple example.
html
head
SCRIPT language=JavaScript
function callguide()
{
if (window.external != null)
window.external.arInvokeGuide({your ARS server},{your AL guide});
}
/SCRIPT
/head
body
www.google.com Visit Google
/body
/html
huntmon wrote:
ARS 7.1.0 P3, Solaris,
Joe,
Thanks
Have a good 4th.
hbr
On Sun, Jun 29, 2008 at 7:25 PM, Joe D'Souza [EMAIL PROTECTED] wrote:
** You get a new service installed if that's the option you chose during
the install when it prompts you as to how many instances you would like.. If
you do not want any more added you
I have a user who has a read license and is unable to modify her own ticket.
The fields on which she is erroring have Public read, and then an explicit
group with modify rights. The user is a member of that explicit group. Also,
the Allow any user to submit flag is checked.
Yet, my user still
Just to check ... User is the submitter (field 2) of the record? The
field in question has Submitter (with R/W rights) in the permissions?
The server is set for Submitter Mode Locked?
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Jason,
That would only return values that were saved to the DB before the
window was opened. So if the user had changed a fields value and not
saved the change before clicking the new button then the old value
would be on the window that is opened instead of the new value.
Pascal,
I think the
Hey List,
We are working on an integration with Apropos 6.5.1. In our
script that pops the incident form and performs a query, we are getting
extra qualifications in it. The query we are passing is 'Incident*+ =
INC0003 which as the API docs state works in the advanced
Brian,
Just a guess
In the User tool, turn on Active Link logs. You likely have workflow
that is setting additional fields with some value on Query.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process +
Hi list,
This is were you can find the binaries files instead compiled them, also ask
to Support for the Troubleshooting SSL with Certutil.
ftp://ftp.mozilla.org/pub/mozilla.org/security/nss/releases/NSS_3_4_2_RTM/
PCr
On 6/12/08, Walters, Mark [EMAIL PROTECTED] wrote:
**
There are
No luck.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
From: Action Request System
You nailed it Carey! Thank you!!! Now off to the ER to have my forehead
bandaged. :P
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Monday, June 30, 2008 10:03 AM
To: arslist@ARSLIST.ORG
Subject:
Question:
My question has to do with configuring assignments in ITSM 7.x. Can I
say specify in the Assignment Configuration form for a specific
combination of Operational Category and Product Category ONLY groups A
and B can be assigned to that combination? i.e. limiting the menu on the
Change
John,
The assignment configuration form you are referring to I believe only
has to do with auto assignment to groups and not displaying what groups
display for what combination of products and operational categorization.
Kevin Begosh
-Original Message-
From: Action Request System
Well there is sort of a Copy to New function, but I believe it depends
on where you are. So, for example, if you open a Change Request or an
Incident, in the left-hand navigation bar you can go to Functions and
select 'Copy Change', etc.. I don't think it's readily available for
all forms
Thank you - I will.. You all have a good one too..
Joe
- Original Message
From: Howard Richter [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, June 30, 2008 10:13:48 AM
Subject: Re: Adding additional AIE instances of the Integration Engine service
**
Joe,
Thanks
Have a
Thanks Kevin, I have so far come to that realization after playing with
the form some more.
Still, is there any way in ITSM 7.x to lock down the Group and
Individual Assignment menus on the Incident, Problem and Change forms
based on what Product or Operational Category combinations are
What I did forget to mention is that if you set up the auto assignments
correctly you can leave them blank and let the system assign a group to
the ticket for the analysts so that they will not even have to assign
the ticket to a group, then the group manager can assign it to a user or
you can
Hi,
what is the submitter mode for this server(Server information-Licenses
tab)? If it's changeable then user with read license will have no chance to
modify his ticket. If you'll chage it to Locked he will be able to change
it. Be careful to change this as it will effect all server. Refer to
My problem with the new assignment functionality is that because a
support user can manually assign the ticket to any group on the Support
Group Name+ menu list the assignment engine does not keep them from
assigning the ticket to the wrong group. My customers don't like open
manual assignments
I will look around more but there is none that I have found out of the
box. You can always customize it though to make it how you want.
Kevin Begosh, RSP
External Initiatives
System Design Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From:
Submitter mode is locked.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
-Original Message-
From: Action
Gary,
Maxim is right, Submitter Mode is the way to go because it allows users
with READ AR Licenses to submit unlimited records and update the records
in which they are the submitter.
If you are on AR System version 6.3 and are using the ITSM 6.0
applications and you are running into errors
Ok so the questions all answered yes... Is it all users or just this
one user?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 30, 2008 12:17 PM
To: arslist@ARSLIST.ORG
Hi Everyone,
We have our next MidWest Remedy User Group meeting all scheduled and
planned. We've expanded to a full day which includes lunch. But if you
want lunch you have register so we know you're coming and can plan for you
!!
Go to www.remedyusergroups.com and log in to register to attend
Again you can customize this to go that way or you can make the fields
uneditable by the user and make the auto assignment work.
Kevin Begosh, RSP
External Initiatives
System Design Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From: Action
So far just one user.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
From: Action
So far just one user, but no other users which are set up for read only access
have tried updating one of their tickets yet.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO
Hi,
We are on 7.x
What is the command to?restart the Remedy Services on Unix?
?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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In your bin directory (where the Remedy server is installed), you will
find a script called arsystem
usage is:
arsystem stop
arsystem start
This is documented in the Installing doc
Fred
From: Action Request System discussion list(ARSList)
/etc/init.d/arsystem restart should work. Assuming that you used the
default install directory. If it's not there, then take Fred's advice.
Rick
On Mon, Jun 30, 2008 at 1:54 PM, Koyb P. Liabt [EMAIL PROTECTED] wrote:
** Hi,
We are on 7.x
What is the command to restart the Remedy Services
I received a message that some processes had to be stopped manually.
armonitor, arservd, arforkd, arplugin, arrecond, arsvcdsp, snmpxdmid... the
arsystem stop doesn't stop these services?
I looked in the manual and did not see how to stop these manually
-Original Message-
From: Rick
Make sure that you're running the arsystem stop/start commands as the proper
user. If you've got a non-root installation configured, you'll need to run
the commands as the non-root user, not necessarily the same account you log
in with.
Good luck,
Matt R.
From: Action Request System
This information may be useful for me too.. We might end up using SRM 2.2 (the
new release) with all the language options installed..
Joe
- Original Message
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, December 3, 2007 5:27:34 PM
Subject: BMC Service
Michael,
While that is most definitely the easier way out, if you still have good
reasons to build your own workflow, you can use the Set Field action using the
$PROCESS$ action in a filter guide that runs Application-Copy-Field-Value
target_field_ID source_field_ID.
The Target and Source Field
Hey group. This my first question to the group and involves populating
a custom form with the total count of open tickets per status.
I'm using an escalation with a push field action to set a tmp integer
field with a value of 1 on a custom form. The Escalation has a create
record condition; when
Announcing BMC Remedy Action Request System 7.5.00 Customer Programs!
BMC is pleased to announce plans to enter the beta phase of AR System
7.5.00 at the end of July. Please read these instructions carefully if
you want to apply for these upcoming BMC Action Request System 7.5.00
Customer
I have got mostly everything working when I attempted this except for one
obstacle I cant seem to work around..
I need to have the statement:-
select table_name|| ',' from all_tables where table_name like 'T%' and owner =
'ARADMIN' order by table_name;
appended to a .sql file when I run a MS-DOS
The caret is used for the escape character when you want the literal character
instead of a special command shell reserved character (, |, (, ), , , ^).
Note that the behavior is different if you use single quotes vs. double quotes.
For example:
C:\echo 'hi | there'
'there'' is not recognized
Dear BrLloyd,
I could be wrong, but it sounds like you have an escalation running
against your main ticket form that does a push action (from many
records in the ticket form) every hour. If that is the case, then it
is possible that it takes more than 1 hour to finish the first pass
through the
{\rtf1\ansi\ansicpg1250\deff0\deftab360{\fonttbl{\f0\froman\fprq2\fcharset0 Times New Roman;}{\f1\fswiss\fcharset0 Arial;}}
\viewkind4\uc1\pard\lang1033\f0\fs20 Tim!\par
\par
Thank you! That's what I was looking for.. For some reason I thought that the escape character was \\ but that having
Thanks for the $LASTCOUNT$ tip. I overlooked this handy keyword and
may have been trying to reinvent the wheel by creating workflow to
increase integer fields to just get what searches and lastcount should
give me. I'll explore this in the morning. Though another part of
this exercise I didn't
Stuart,
I have recently done this for Apache 2.2 and Apache Tomcat 6. Details can
be found here:
http://www.mattreinfeldt.com/forums/ubbthreads.php/topics/140044/Jakarta_Con
nector_Apache_2_2_8#Post140044
The details probably differ slightly from what you need, but maybe reading
through
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