Hi,
We have recently migrated to Remedy ARS version 7.0.1 and wanted to go
to the Web access interface via Mid-tier. So currently we are using the
User tool and the Web interface to access our forms...
Is there one easy way to change the background color for all of my forms
on the web via
Has anyone else had this problem
We did a war file deploy of the MidTier to upgrade from 7.1 patch 2 to 7.1
patch 3. Now, patch 3 will not work (patch 2 still works fine), we get the
following dump and BMC has been unable to reproduce with our war files.
Env:
java 1.6.0_01-b06
tomcat 5.5.17
dear listers,
we would like to integrate our ARSystem with SSO. Namely CAS.
But our environment is a bit tricky.
We have ARS 6.00.01 server with Mid-tiers 6.3
So I have a White Paper dated March 1, 2005
It describes and refers to Mid-tiers 6.3
But there is no mention of the version of the ARS
Here is the java stack dump:
java.lang.NullPointerException
com.remedy.arsys.goat.LocaleUtil.normalizeLocale(Unknown Source)
com.remedy.arsys.goat.LocaleUtil.getLocale(Unknown Source)
com.remedy.arsys.share.MessageTranslation.localTranslate(Unknown Source)
Field 20131 on the AR System User Preference form is 'TableField
Column Order'. Make sure you have that field on the form. This is
from a 7.0.1 server; what version is sula6 running?
Axton Grams
On Mon, Jul 7, 2008 at 10:54 AM, W Scott Russell
[EMAIL PROTECTED] wrote:
**
Here is the java
Scott,
The Oracle error message points me to this idea:
Please verify that this form AR System User Preference has this
field TableField Column Order(Field ID: 20131) on your ARS server.
If the form has that field in it then I would suggest:
1) Verify who last changed the form and when they
An AREA plugin can authenticate against any external authentication
server; the one bundled with ARServer is for LDAP authentication.
Axton Grams
On Mon, Jul 7, 2008 at 10:10 AM, Remedy Maniac
[EMAIL PROTECTED] wrote:
dear listers,
we would like to integrate our ARSystem with SSO. Namely CAS.
Each server you specify in your mid-tier config, is a separate server...even
if it's the same server with a different name, and as such Mid-Tier will
display all 3 in the application list. the only way to get rid of the
duplicates in the application list, is to get rid of the duplicates in the
Hi,
I do not think that this all happened when you applied the licenses, it
must have happened before that.
The upgrades I have done has corrupted the layout and permissions of the
User-form, but has never deleted any user records.
You are jumping a very long way from 5.1.2 to 7.1.0. I would
Axton,
sula6 is a 7.1p3 server and the field does exist. I have also tried
accessing a 6.3 server and it fails. If I roll back to 7.1p2, I am able to
work fine with both servers.
Thanks for the help,
Scott
On Mon, Jul 7, 2008 at 9:11 AM, Axton [EMAIL PROTECTED] wrote:
Field 20131 on the AR
That may not be entirely true; if the home page server and preference
server are the same, and the preference record only specifies that you
are authenticating against one of the names, you can have all three
listed in the mid-tier config without an issue. This is the approach
we take; the
I have a Mid Tier 7.1 server. There is a Crystal Enterprise 10 Server on
another physical server. I have read through the Mid Tier documentation
and searched the support site but still not clear what I need to do to
integrate the two of them. The admin on the Crystal Server is not the
easiest
Can you turn on the server side sql logs and post the sql statement
that returns ORA-00904.
Thanks,
Axton
On Mon, Jul 7, 2008 at 11:30 AM, W Scott Russell
[EMAIL PROTECTED] wrote:
**
Axton,
sula6 is a 7.1p3 server and the field does exist. I have also tried
accessing a 6.3 server and it
Also, field 23628 is 'Table Field Refresh Interval', which does not
exist on my 7.0.1 server, but does exist on my 7.1 server. Verify
that you have this field on the AR System User Preference record.
Axton Grams
On Mon, Jul 7, 2008 at 11:49 AM, Axton [EMAIL PROTECTED] wrote:
Can you turn on
To clarify; the entry points listed on the home page are controlled
based on which servers you authenticate against. When logging in
through the mid-tier, the preference server defined in the mid-tier
config page is used to retrieve the list of servers you will
authenticate against. If you have
We are also facing the same issue with the email engine. Incoming suddenly
stops working and we have to restart email engine services to make it work
again. We are using MAPI protocol for incoming , now BMC is suggesting to
change protocol to IMAP4 , just to check if that solves problem .
Maybe the Mid-Tier needs to have a kind of IP-Names setting for ARS
server aliases to allow for this kind of thing instead of needing to
configure the Mid-tier to talk to multiple ARS servers. ( Not to
mention needing to store the same password in multiple places on the
Mid-Tier and to change it
I just integrated AccuRev and our Remedy bug tracking system. If anyone
faces a similar situation they can contact me for details.
Alan E (Nick) Nicoll
DocuSP Tools Team
Xerox Corporation
Xerox Centre Drive, MS: ESC1-615
El Segundo, CA 90245
Phone 310 333-5081 Internal 8*823-5081
Which IMAP server are you using? We've had funky issues with Domino's
IMAP server (null from address).
Axton Grams
On Mon, Jul 7, 2008 at 11:59 AM, Karthick_Selvaraj
[EMAIL PROTECTED] wrote:
**
We are also facing the same issue with the email engine. Incoming suddenly
stops working and we
null is the default for server list for my accounts as well, though if
null, it appears that 'AR Server' has a value. For the accounts where
I log in to multiple servers, 'Server List' has the list of servers
and 'AR Server' is null.
Axton Grams
On Mon, Jul 7, 2008 at 11:56 AM, Carey Matthew
Thanks Axton, looks like our preference form did not get upgraded on the
7.1 server correctly. Interesting that the 7.1p2 midtier doesn't have a
problem with the form...
On Mon, Jul 7, 2008 at 9:52 AM, Axton [EMAIL PROTECTED] wrote:
Also, field 23628 is 'Table Field Refresh Interval', which
Somebody, broke, err... fixed that in the latest release :) The
compatibility matrix states that 7.1 mid-tier support 6.3, 7.0.1, and
7.1 arservers. I would suggest you report this as a defect that was
introduced in patch 7.1 patch 3.
Axton Grams
On Mon, Jul 7, 2008 at 12:50 PM, W Scott
Hi All,
BMC UserWorld invites you to participate in the 2008 Call for
Presentations. We are looking for speakers who are interested in sharing
their implementation experiences and success stories at UserWorld 2008
Miami. Your contribution as a UserWorld speaker is important to the
success of the
We have an immediate need for a training resource for a project that is
going to go-live at the end of July. Essentially this is for Incident
management only.
The position is in San Francisco (downtown financial district) and the
customer really wants a true Remedy trainer to come in and...
What are your 'Start' conditions for the resolution milestone? If you
have the start condition on 'TR.AssignGroup', for example, it would
restart every time you reassign to another group.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Also note that you can start out with the beer and still have room for
the rest.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
-Original Message-
From: Action Request System discussion list(ARSList)
I have designed a table that will be used to determine impact:
Impact Table
__
Id
ProductID
ClientID
Data in this table looks like this:
IDProductIDClientID
1 1 1
2 NULL 2
Product ID maps
Hi listers...I'm running into a very strange issue. Last week I
installed the server bits for Patch 007 into our development
environment. Prior to the install everything was working fine. After
the install I noticed an issue with licensing and group membership.
When I add or remove a license
Hi David,
Are you also taking suggestions of topics that people would like to see covered
at the conference? There are some things, such as a presentation on
customizing the Change Management approval process, that I would like to hear
experts at BMC discuss with us. I've made customizations
It looks like there is a space in your first entry ... could that be causing
the problem? (Probably isn't but it is my first observation).
Sean
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Eli Schilling
Sent: Monday, July 07, 2008 3:01 PM
To:
Shawn,
Even if BMC is not taking such suggestions, In the past those topics
(ideas/concepts) are generally posted to ARSList around the time that
the Call For Presentations is announced.
So feel free to post any and all requests during this time too. You
never know when you will strike a cord
In IM 7.03 patch 7 we have users who are experiencing slow-downs when
accessing some base product functionality.
The two scenarios are:
Windows User Tool:
The user opens an existing Incident and presses the Modify button on
the customer tab to bring up the Customer Record. The screen opens
Thanks for the info Lisa,
Response OLA:
Start: 'Status' = New
Stop: 'Status' = In Progress
We also have Resolution SLA:
Start: 'Status' = Assigned
Stop: 'Status' = Resolved
The issue that I am facing is Response OLA getting reset when the Support
group is changed \ the
We ended up with something like the issue you have but I think this might help:
Response OLA:
Start: 'Status' = New
Stop: 'Status' = Resolved OR 'Status History.In Progress.TIME' != $\NULL$ OR
'Status' = In Progress OR 'Status History.Resolved.TIME' != $\NULL$
We also include an Exclusion if
My first thought was that the mid-tier does a with fields in order to reduce
the subsequent calls to the DB...but looking at the call that mid-tier is
using...it's doing quite a bit more than that...it appears to be pulling
currency fields, doing an outer join on the B tabledoes the subsequent
Yeah - the follow-up SQL call to the CTM:People form is the same in both
APIs.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Monday, July 07, 2008 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: WUT GLE
Could it be that the data contained in any blobs are being pulled over
with the web query so that the tool would have a similar feel as the
native client when opening a log field?
Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]
Wal-Mart Stores, Inc.
805 Moberly Lane,
Then I would say that it's a question for BMC why they chose to architect it
that way...:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, July 07, 2008 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: WUT GLE vs MT
IMHO, anything that causes arserverd to crash (segfault, etc.) is a defect.
Axton Grams
On Mon, Jul 7, 2008 at 2:54 PM, Garrison, Sean (Norcross)
[EMAIL PROTECTED] wrote:
**
I have designed a table that will be used to determine impact:
Impact Table
__
Id
ProductID
Not sure - in all honesty I don't even know why this query takes
different times in either case. The Where clause is the same. I can
see it taking slightly more time to grab the additional information but
it's actually behaving like it does a table scan in one instance and an
indexed query in
I haven't seen the canned apps in a while but, are WUT and the Mid-Tier
pulling up the same view? Based on the logs it would seem that the web
has a couple of fields on it's view that are not on the Windows view.
Fred
From: Action Request System discussion
WHERE ROWNUM = 2, why would it only return the first 2 or 3 rows
on the web and not the user tool?
Axton Grams
On Mon, Jul 7, 2008 at 3:58 PM, LJ Longwing [EMAIL PROTECTED] wrote:
**
My first thought was that the mid-tier does a with fields in order to reduce
the subsequent calls to the
Sorry, I meant to add that to my message; I was composing and
troubleshooting at the same time. Funny how that works...just as I was
about to hit send another idea would come to mind.
Anyway, I did update the set fields action in one of the active links to
omit that space and i wound up with
Yep - same view - it's the exact same workflow firing in both cases
doing a standard window open in dialog form and using the same view.
There's no differentiation in the code for client type, etc.
From: Action Request System discussion list(ARSList)
I believe that gets appended to the SQL statement when then AL Set
fields option of if multiple records match use first matching request
is used.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, July 07,
MS exchange server .
-Karthick
From: Action Request System discussion list(ARSList) [EMAIL PROTECTED] On
Behalf Of Axton [EMAIL PROTECTED]
Sent: Monday, July 07, 2008 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine AR 7.0.1
Which IMAP server
When I modify a field on my form and save the record, it kicks off the
workflow (active link) that I created. When I do the same modification
to the same field with a Modify All action it does not kick off the
workflow.
Does anyone know why this would happen?
Lisa Kemes
AR System Developer
Whenever you do a modify all, I believe that if you reference any of the fields
in your run-if qualification, then the active link might act funny, since it
doesn't know the value in the field. I believe this is the reason why, although
I'm sure that I will be corrected if this is not correct.
The Modify All action skips Active Link processing entirely.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, July 07, 2008 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Modify vs Modify All
**
When I modify a field on my
We have a opening at KPMG for a Remedy Developer with 3+ years Remedy
development experience in our Montvale NJ location.
Please forward me your resume if interested.
Thanks,
Melanie Marino
Manager -Infrastructure Services
[EMAIL PROTECTED]
html
body
**
Gary,
As Lisa noted, Modify All does not trigger Active Links. A Modify All changes
the data at the server and not at the client which is where Active Links
execute.
Dave
-
[EMAIL PROTECTED]
(Wireless)
From: Action Request
One thing to remember is that Modify = a SET Operation, while Modify All = a
SET ALL Operation. There is no check box for Modify All on an Active Link,
so I think you'd have to explicitly set Active Links to also fire on
$OPERATION$ = SET ALL to make them fire on a Modify All action.
Rick
On
You notice that in the Active Link definition Basic tab there are
Execute On options for Modify and After Modify. There are no
Execute On options for Modify All or After Modify All.
The only active links that can fire on a Modify All window are Window
Open, or ones that fire on a single field
I have been informed that this is a known issue that can happen in
certain circumstances. The plan is to address this in later releases
with some further optimization to get rid of the occasional double
queries that can happen during a API call within set fields actions,
etc.
Vague enough? :)
Any chance you can coerce the specifics of the known issue that can
happen in certain circumstances?
Axton Grams
On Mon, Jul 7, 2008 at 5:56 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
I have been informed that this is a known issue that can happen in
certain circumstances. The plan is to
Modify vs Modify AllThis is actually a special feature found only in the User
Tool and not natively supported by a separate API call. It basically loops
through the selected list of rows in the Results List and makes ARSetEntry call
for each of the rows. I found out the hard way when I had a
Hi Brian,
You shouldn't have to create any virtual directories yourself. Pretty much
everything you need to know is in the mid tier installation guide.
On the BO box you need to have in addition to Crystal Report Server or BO
Enterprise IIS
1) Remedy User with the odbc driver and a
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