I am almost scared to ask this question, Chris, but have you checked in
the admin tool under File - Server Information, Log Files - Client
Side Logging Group to see which group is set there?
I don't think that your original issue was with logging, but I just
thought that I would point out that it
I guess I never got around to my main point: It is possible to have a
non-administrative account that can log filters.
Gary
-Original Message-
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Sent: Friday, October 24, 2008 7:32 AM
To: arslist@ARSLIST.ORG
Subject: RE: RANT: Support Finally
So first of all my account has administrator permissions. Client side
logging group is Administrator. Problem is the only content in the
filter log file is a Start note and an End note. Here's the full
content for an Incident Submission.
WFLG /* Wed Oct 22 2008 16:33:32 */
WFLG Workflow
The funny thing is that if the group is changed, and you are not an explicit
member, you can turn on filter logging as an admin, but the filters don't
show up in the log.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela,
Sounds like it may be worth changing the logging group to something else
then changing it back to Administrator.
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Silly question but does filter logging work on the server side?
--- J.T. Shyman
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris
Sent: Friday, October 24, 2008 8:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: RANT: Support
Yes. Logging works on the server.
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Chris Danaceau
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That's exactly what I see on my side when I'm an admin, and the client side
logging group ISN'T Administrator, and I'm not an explicit member of the
group that it is set to.
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris
Sorry to jump in here but ...
Are you sure you don't have 2 groups of Administrator? I had that
problem after the 6.3.0 to 7.1.0 upgrade. The upgrade added an
additional set of groups with different group IDs. I had all sorts of
strange things going on until I removed the incorrect (new)
I agree with LJ. Chris, try setting an explicit group for logging, then
giving your login account that same explicit group. Try it out again,
and see how it works.
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ
Worth a look, I guess. This environment was originally a 7.0 ARS
upgraded to 7.1. Should I check the group form for this?
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Chris Danaceau
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approval.
Wouldn't hurt. Typically the Server Side Group dropdown sorts things via
Group ID instead of Name...and Admin is group 1, so it's always first on the
list...if it's not the first one on the list selected I can see having
problemsand if you search on the Group form, sort by Group ID and
Strike ... Um ... 4. Set it to Config Categorization Admin. No luck.
Thanks for all the suggestions so far. Haven't had any success yet.
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Chris Danaceau
This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
Strange.. The only time I've ever seen the log file just give the
opening and closing tags are when I had the wrong client side logging
group...
I would suggest checking permissions on the files, but if that were the
case, you wouldn't be able to get anything into the log files.
This is getting
Hi All,
Running, 7.0.1 patch 2 on Windows 2003 with SQL 2000
Basically someone reported that the Work Logs are missing. Looking into
this I found:
HPD:WLG:GetStatus_500 which basically says Run if HPD:WorkLog Status =
CREATE and then basically sets the worklog status to Delete. So then
the
Yes - there was a hotflash regarding Work Info records being deleted. It
is listed on the documentation portion of Incident Management on BMC's
site.
When you create a new record on certain forms, and create Work Info while
the
record is in the new (not modify) state, the Work Info record has
Be careful switching this to zero. We did this and ran into a memory
problem. When in this mode and it needs to recache (such as a group
change), it asks for a second copy in memory, does the update, starts
running all new actions in the new workspace. Meanwhile the old
workspace is kept until
Has anyone implemented a customization to require a work info entry to be
created when an incident is updated? We have a process that is working,
but it is starting to create other problems. I'm curious to see how
others handle this situation.
ARS 7.01 patch 5, ITSM 7.0.2
Thanks!
Melissa
Have you logged a defect on this problem?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Marty.Thorin
Sent: Friday, October 24, 2008 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: User operations halt while group cache is performed
**
Be
How do I convert LDAP timestamps on Remedy so it would show the date and time?
Thanks,
Jason
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Is the server the problem is happening on part of a Server Group with a
load balancing switch? If so and you are using the AR Admin Console,
you should check the actual config file on each server to make sure the
settings are the same.
James Van Sickle
Remedy Developer
Office: 972-409-4902
Hey everyone,
Yesterday we noticed out error log on dev had not had any changes in about 24
hours, which is a bit unusual, and the last few lines stated:
Wed Oct 22 12:01:47 2008 Approve : Invalid join member form name 0 (ARERR
266)
Wed Oct 22 12:01:47 2008 Approve : Operation cancelled due
If you are using a Vendor form, the conversion should be automatic in
using a Date/Time field. However, at a previous company I was at, their
LDAP system had date/times stored in a slightly different format than
normal. BMC Support has a KB article that outlines settings you can add
to your
A cabbie picks up a Nun.
She gets into the cab, and notices that the VERY handsome cab driver won't stop
staring at her.
She asks him why he is staring.
He replies: 'I have a question to ask you but I don't want to offend you.'
She answers, 'My son, you cannot offend me. When you're as old as
Hi,
The client version is Oracle 10.2.0.4 and the database version is 10.2.0.3.
Both are 64 bit running on a Solaris version 9. Here are the SQL logs. I can
run these SQL statements via direct SQL and do not receive any errors.
SELECT
groupType,MAX(timestamp) FROM group_cache GROUP BY groupType
Thank you
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Friday, October 24, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: HPD:Work Log
Yes - there was a hotflash regarding Work Info
Using the date/time field displays a different date than the actual date... It
displays 12/31/1969 5:00:00 PM instead of 10/18/2008 16:23:52. Do you remember
what to add on the ar.cfg? I can't find the KB on BMC support.
Thanks,
Jason
--- On Fri, 10/24/08, VanSickle, James W [EMAIL
Unfortunately not, it was two years and two companies ago now. I know
it exists because I spent over a week pulling my hair out on the same
issue, then bit the bullet and called BMC who promptly sent me the
article. You should get BMC Support to send you the article too. For
some reason, not
Thanks
--- On Fri, 10/24/08, VanSickle, James W [EMAIL PROTECTED] wrote:
From: VanSickle, James W [EMAIL PROTECTED]
Subject: Re: LDAP timestamps
To: arslist@ARSLIST.ORG
Date: Friday, October 24, 2008, 9:15 AM
Unfortunately not, it was two years and two companies ago now. I know
it exists
Yes our group form had Administrator listed twice (ID 1 and 8076),
Customize (2 and 8077), Submitter (3 and 8078) , ...
I deleted the high IDs and restarted the server then everything was good
again.
From: Action Request System discussion list(ARSList)
It's a setting in the Knowledgebase. They have some of the articles set to
Internal access only. They're there, but not for us, the poor general public
to see without express permission.
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
ARS 7.1 ITSM 6 Crystal 10 Reports
When our help desk staff runs a crystal report off of the Management
Console, Reports link and changes the destination from Screen to File,
the dialog to export to pdf does not appear. They get an hour glass and
nothing happens. We do not run reports off of
All,
I recently imported the TMS:Task form from our Prod env to our Stage env and
made added an attachment pool table and now Tasks are not appearing in the
OC. Any ideas?
We are running ARS 7.1 p3 and ITSM p8
Mike
--
View this message in context:
Thanks for the info Marty. I've seen issues with memory management and
solaris on our servers as well.. though haven't sent a bug with BMC about
it.
On Fri, Oct 24, 2008 at 8:54 AM, Marty.Thorin
[EMAIL PROTECTED]wrote:
** Be careful switching this to zero. We did this and ran into a memory
Derrick -
Yes, we ran into this same type of problem recently. It would happen
sporadically for no good reason - just we would get calls that our users
suddenly couldn't access stuff, I'd go look and see that their
permissions had been stripped. In some cases I noticed there wasn't
even an
Jay -
I won't swear to this, but I believe the message is being presented for
each 'window' that is currently open, whether that is 1 or 20 windows.
If you are getting exactly 20 messages regardless of how many open
windows are there, then I don't know what to tell you. But in my
experience I
Rod,
Thank you for this info, I will go back into the User Preference form
and give this a try.
-Paul
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris
Sent: Tuesday, October 21, 2008 20:38
To: arslist@ARSLIST.ORG
Thanks for that information Candace. I'm in the process of upgrading to
patch4 - so hopefully that will resolve it.
If any one else has any horror stories to share - it would be appreciated.
Happy Friday -
Derrick
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From: Action Request System discussion list(ARSList)
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