Re: People not able to create new request.

Hello Vinit, Did you test installing ITSM 7.0.03 latest patch? vinitPatil wrote: Hello All, I've integrated Active Directory with Remedy. By using ARDBC plugin I fetched all the people records from Active Directory to Vendor form. I've an escalation on Vendor form which create/update

Re: ARS for non Trouble Ticketing applications

We created a Contract System, Change Control System, Survey System and an On Call System all home grown on ARS 7.0. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L Sent: Friday, November 14, 2008

Monday Humor: They're ready for a conference now I think

http://www.usatoday.com/life/people/2008-11-16-victorias-secret_N.htm?loc=interstitialskip David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:

Re: User having issue printing reports.

We have had a couple of users who had the same problem. Once they cleared their Remedy cache files and cleaned up their temp directory the problem went away. Fred - - - - - - - - - - From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR

Re: Command line program to list all workflow elements

Are you referring to ARSDoc (the Perl application to document a server)? http://sourceforge.net/projects/arsdoc - - - - - From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, November 13, 2008 8:37 AM To: arslist@ARSLIST.ORG

Re: vendor information

Thank you for your reply. I was wondering is that suppose to prefilled the field of Vendor First Name, Vendor Last Name, etc upon vendor selection? Or it will only on hit return on the Vendor name field give you the choices? Rezaul From: Action Request System discussion list(ARSList)

Active Link Question

I know this is probably simple, but my brain is having more problems than usual this afternoon. I want the active link to create a report from information on the current screen. The thing that has me stumped is that I need to do this prior to the record being saved. I'm able to get it to work

Strange Plugin Server Error -

Hello All, ARS 7.1 Patch 002 - Server-Client Mid-Tier - 7.1 Patch 004 Windows SQL Server CMDB 2.0.1 Patch 6 ITSM 7 Patch 003 Asset/Change/Problem 7 Patch 003 SLM 7.1 I am having the strangest problem with the plugin server. Last thursday, per an enhancement request, I added some fields to

TEST - I haven't seen any traffic from the list today - TEST

TEST - I haven't seen any traffic from the list today - TEST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: Results List Color change

Robert, Status is not the only thing that can be used to change colors in the Results list. See if the drop down in the results color tab has any other fields in it. There may be workflow attached to one of those fields that changes the color. HTH, John J. Reiser Senior Software Development

Re: Command line program to list all workflow elements

Hi you are probably referring to arstruct. this utility used to reside in the Apps Gallery on the old Remedy web site. I know it was retired but I did use it on a 6.x server and it worked fine. I don't seem to be able to find a copy of it. Maybe one day when I can find the app gallery on the new

Dave Wallace is out of the office.

I will be out of the office starting 11/17/2008 and will not return until 11/18/2008. I will be OOO until 11.18. If you need immediate assistance then email SMT-ProdEng. ___ UNSUBSCRIBE or access ARSlist Archives at

Server Hangs

We've begun having a strange problem. Our server has begun to hang making searching or creating records on most forms impossible. It will still allow you to log in and work with some of our smaller forms (6 or so fields), but it makes our Trouble Report form hang. The error message you get

SLM Install

Hi Guys An install problem with the SLM Module. I am trying to install the SLM Module on my QA server, and the install repeatedly fails. It gives the message that the install finished successfully, but no SLM forms appear on the server. Looking at the install logs, there does not seem to be

Re: Load Balanced Remedy - Load Balanced Oracle environments?

Dave, It will work given the right DBA help and experience. And the right appliction tuning. We are running a 4 node Oracle 10g RAC with 20+ ARS (7.1) processing over 100,000+ tickets a day. Scott On Fri, Nov 14, 2008 at 3:41 AM, Barber, David [EMAIL PROTECTED] wrote: ** Shyam, I think the

Re: vendor information

The system will not automatically fill in the contact information you select it after the Vendor Company by using the contact last name. -Original Message- From: Haque, Rezaul R [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 17 Nov 2008 11:12 am Subject: Re: vendor information

Re: People not able to create new request.

Review the users People record. When the People record is created it is proposed and needs to be changed to enabled. -Original Message- From: Sergio Tomillero [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 17 Nov 2008 6:46 am Subject: Re: People not able to create new request.

Admin tool changing license type?

All, Both a colleague and myself have seen this behaviour fairly consistently ... In the admin tool, go to Add/Remove licenses, and select the AR Server. License type shows up correctly with all the relevant details, and shows a type of Server. Leave it for a while, other windows over the

Re: Monday Humor: They're ready for a conference now I think

I guess they were motivated when they found out it was Victoria Secret models. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 11/17/08 1:19 PM

Email Engine 7.1 P5

All, ARS version 7.1 Patch5 Windows 2003 SQL 2005 DB Is anyone using java 1.6 for the Email Engine and Mid-Tier? Java was automatically updated and I want to see if I can just leave this version. I don't see on compatibility matrix. Regards, Bala Patel Independent Consultant

Re: Server Hangs

Check the Windows Temp driectory. Check at the time when you perform certain operation if there is a temp file that gets created that keeps growing indefinitely to a point it starts eating out most of your disk space. If you notice this, yes we are facing a similar problem and I am still in the

Re: Problem with Incidnet Report -- ITSM V7

If you are referring to the Print button report then I have recently encountered this. This report (Help Desk (English) for an Incident) does not run directly against HPD:Help Desk but instead runs against HPD:HelpDeskPeopleReportJoin which joins help desk and CTM:People. The join criteria is

Single Sign On (SSO) Issue

I am having an issue with Single Sign On. I have a current environment for the mid tier, IIS, Servlet Exec where SSO works. We are looking to change from Servlet to Tomcat on our mid tier servers. In doing so it looks like SSO is not working anymore. SSO is not Supported by BMC from what I

Re: SLM Install

Did you run through the list of pre-requisites? One of them being creating a environment variable BMC_SLM_JAVA_HOME pointing it to the directory that JRE is installed on? Joe From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November

Task Templates / Task Group Templates as related to Incident Templates

Hey All ~ I'm looking into developing workflow to alert a ticket submitter when task and task group templates are associated to existing Incident templates and I'm wondering if anyone has tackled this yet. Seems odd that the functionality doesn't exist out of the box, unless I'm overlooking it.

Re: Command line program to list all workflow elements

If its just a list that you need and not the relationships, you could query the database direction for tables like arschema for forms, actlink for Active Links, filter for Filters and Escalations and char_menu for menus. Spool the results queried to a file. If you want to pull relational lists

Re: Work Log Conversion utility

Hi, We have a tool called RRR|DiaryX that can convert diary-field-data into record-based data in a child form: https://www.rrr.se/cgi/div/diaryx It works on an exported arx-file with the diary-field and any other fields you need in your import record such as a GUID or Request-ID of the parent

Re: Active Link Question

It's a pretty painful process, but I will attempt to explain. When creating a new record on this form, I have to take GPS coordinates (provided by user), plug them into a mapping program to see where the site is located (predefined territories on the map), then assign it the appropriate number

Re: Server Hangs

I will have the server guy check this in the morning to see if we are having the same symptoms. He's been telling me that he doesn't see anything out of the ordinary on the server, but it always helps to have an idea where to look. He installed the latest Norton's recently, but says that he

Re: Work Log Conversion utility

You could write one yourself using remedy workflow. I've had to do this before, it's not too hard. Processing would take a while, but it would be free. On Nov 12, 4:40 am, Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] wrote: Does anyone know of a utility for converting the old Work Log Diary

SLM Install

Hi Guys An install problem with the SLM Module. I am trying to install the SLM Module on my QA server, and the install repeatedly fails. It gives the message that the install finished successfully, but no SLM forms appear on the server. Looking at the install logs, there does not seem to be

Re: SLM Install

Joe yeah, the install does not even go past the first screen if that is not set. the variable is set correctly, the licenses are there, ITSM is already installed. can't think of anything else.   thanks   shafqat --- On Mon, 11/17/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL

Re: Email Engine 7.1 P5

I've got an environment running JRE 1.6 on the ARS Server (Patch 5) and it works fine. Unable to comment re mid-tier. It's worth noting that ARS Patch 5 actually fixed an issue where you would receive an error about Java 1.6 in the arerror.log. It's mentioned in the release notes for the patch.

AW: Problem with Incidnet Report -- ITSM V7

SPrasad, some details about your environment would be helpful. Mario -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von SPrasad Gesendet: Freitag, 14. November 2008 23:22 An: arslist@ARSLIST.ORG Betreff: Problem with

Using a vendor form to find the form name when you just have the tablename (ID)

Good afternoon all, I might be getting a little senile, but I thought I remember reading someplace where if you don't have access to the database you could use a vendor form to find out what the form name is, when you just have the tablename. If anyone has that info can you pass it on to me?

Re: Monday Humor: They're ready for a conference now I think

(Hotel management meeting a few months ago) OK, should we scare off the boring software company to free up the date for lingerie models? All in favor? All opposed? Well, Vegas won't have that problem. Rick On Mon, Nov 17, 2008 at 4:58 PM, Benedetto Cantatore [EMAIL PROTECTED] wrote: ** I

SLM breach notifications not going...

hi, I have AR server 7.0.1 patch 008, ITSM 7.0.3,SLM 7.1 installed on solaris 10 , oracle 10g r2 I have email engine installed for email notifications. All the assignment, resolution notifications are flowing, But, while configuring SLM, the Alert/Email action notifications are not flowing. THE

Max CIs on a Discovery server

Am trying to size discovery hardware, and ran into an issue. BMC's docs say that the limit per server is 2.6 million CIs, but after deeper questioning, that's just the highest number they tested, not the highest number a given server will actually handle. Does anyone have any real life

Re: SLM Install

Does the SHARE:Application Properties form already have SLM related entries? Joe From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 17, 2008 6:57:58 PM Subject: Re: SLM Install ** Joe yeah, the install does not even go past

Re: Load Balanced Remedy - Load Balanced Oracle environments?

Scott, Many thanks - we'll have to do more investigations on this. The BMC support site is lacking on information about running Remedy against an Oracle RAC - barely a few words on one document. Regards Dave -Original Message- From: Action Request System discussion list(ARSList)