Hi List - I'm having some issues with the Notifications engine on ITSP. I
wonder if anyone has any ideas of how to solve this?
Entries are created in the form NTE:SYS-NT Process Control. An Escalation
called SYS-NPC-IM1-TriggerGroupNTG runs every minute and processes the entries
in this form.
All,
BMC has created a new defect ref for this issue.
SW00324113
Kind Regards Conny
Von: Martin, Conny
Gesendet: Freitag, 13. Februar 2009 16:06
An: 'arslist@ARSLIST.ORG'
Betreff: AW: How to save huge qual string in Table / Tree Property?
RESOLVED
Hi everyone,
I saw this posting and thought I would pass it on. It may have passed
through the list already, not sure.
Hello,
Currently, we have a Remedy Developer position available in the Colorado
Springs area that I am doing a lot of networking on. Please read the
following job
List,
Really could use someone for this, I currently have 0 folks in the
hopper and the client is ready to move. Start Date - ASAP/Two Weeks.
Security Clearance is only a plus to have!!!
Role: Remedy Consultant
Responsibilities: Homegrown 7.x Application - Implementation experience
to 7.x
I would be interested in this too if anyone responds.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Elinore AR
Sent: Wednesday, February 25, 2009 9:23 PM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.x + Microsoft TFS
hi
I have been trying in vain for many, many months to get BO to work with
our MidTier. Business Objects says it is a BMC problem and vice versa.
On top of that I don't really trust our Crystal admin. Up to now I could
get the reports to display but always got an error when I tried to print
them. I
Brian,
I ran into the same exact error. To correct, I had to create the path
it was looking for and probably copy over a few of the files as a
workaround. Sorry, I no longer recall what those files are and I'm at a
different company now. I was told that the next patch was going to
correct
If your company has another business objects environment, it is possible to
install the ITSM universe in that environment and avoid these problems
altogether.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February
This has nothing to do with ITSM? It is pure ars.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
**
I think so, I was working with Turing at the time, speifically Matt
Reinfeldt was the individual who helped to troubleshoot that issue. I
know that Matt reads the list every so often so maybe if he recalls this
problem he can comment.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging
I see. In our environment we have a separate business objects instance
maintained by our reporting team that is used for multiple applications. For
the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull
the data directly from the database in the custom universes we
Thanks. The funny thing is that BMC has a KB on their site stating this
is a crystal defect. We install all our apps on the D partitions of our
servers.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedetto
We have the same thing here (BO on a separate server maintained by
another reporting group). Could you provide some detail on where the
links pointed to? Sorry I do not know Business Objects at all. Where is
WEBI on the BO server? If this works I owe you a beer :)
Thanks,
Brian
All,
I know the following is not something that can't be done.
Just would like to know what are some of the best practices people are using
for notifications
in custom built applications ( not ITSM) with little to none admin code
changes for future maintainance.
Currently we have several Notify
After a fair amount of unsuccessful testing, I was told this week by BMC
Support that it is impossible to use the BOXI server under Analytics (we are
evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier:
Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't
Chris,
Just for the purpose of information.. what kind of restrictions?
Joe
From: strauss stra...@unt.edu
To: arslist@ARSLIST.ORG
Sent: Thursday, February 26, 2009 2:37:07 PM
Subject: Re: Business Objects
**
After a fair amount of unsuccessful testing, I
You got all of the information on this that BMC was willing to share with me!
Not real smart – they could sell a lot more Analytics servers if it _also_
solved our Crystal Reports web reporting problems for the mid-tier.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
Might the problem be because 2 applications uses the same jar files and
they cannot be started simultaneously???
If so I had faced something similar with SRM and SLM and Mid-Tier to work
together but resolved it with a workaround.. I worked with BMC support on that
for a while but they didn't
Chris,
So do you have BOXI working with Mid Tier? For the life of me I can not
get it to work. BMC looked at my mid Tier setup and said everything was
OK on that end. Can anyone offer any help?
From: Action Request System discussion list(ARSList)
Crystal Reports Server XI, as bundled with the old Crystal Reports Professional
XI, with mid-tier configured to communicate with it as a BOXI server since the
user model in XI changed from 5 concurrent to 5 named and mid-tier doesn't work
that way. It is a huge can of worms, and now that SAP
Hi All
Has anyone used Crystal Reports Developer Advantage?
the burble on the web site says
The Crystal Reports Developer Advantage offering provides
a run-time license that allows you to embed the Crystal Reports
run-time engine in applications shared outside your organization or in
commercial
If interested, please contact Amy directly.
Thanks,
Axton Grams
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended to convey a role as a
I know this is easy, and I have done it before, but for the life of me I
cannot remember how to turn on Active Link Logging in MidTier. Can
someone help me out with that? Also, where in the manuals would I find
out more about some of the MidTier behaviors.
AR Server 6.3 Patch 21
MidTier 6.3
User preference form
--- J.T. Shyman
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Smith, Ron [TBC]
Sent: Thursday, February 26, 2009 5:10 PM
To: arslist@ARSLIST.ORG
Subject: Logging Active Links in MidTier
I know
What level of detail do you need? The reason I ask is because to do this, we
have some ASP pages that the .NET team built to redirect to the proper BOXI
report directly. In other cases, we simply link to the home page of the WEBI
server, and since we have single sign on enabled on WEBI server
While I don't know about BOXI R3, I know that it is possible to use MidTier and
BOXI R2 on the save server, although I had to figure out how to get it to work
mostly on my own. In our case, we were using Tomcat for the MidTier and for
some reason (I don't recall what) we also had to use the
Following is the Requirement which I received form my client, I need some help
to put this into place:
We have a group YYY which will be using Incident Management system to create
tickets and tickets created by them should not be seen by the any other users
of the system.
Following is what i
You could potentially use multitenancy to accomplish this. You would
essentially create another company with a support group that corresponds to
group YYY and add the users to that group. You would then add the new company
to their list of Access Restrictions on the People form and make sure
You need to read about row level permission. Using Assigned Group (112) you
can make is so that only users who have the group value that is in that
field can see the record.
On Thu, Feb 26, 2009 at 6:12 PM, Sugavanam K K suga...@yahoo.com wrote:
** Following is the Requirement which I received
Hi Brian,
You have been trying for a while Brian.
Yes I have experienced this very problem. I just copied the directory from
the place it was installed on D to the place it was expected on C drive and
the problem was solved. The Mid-Tier to BOXI integration does seem to hard
code the location of
That's a pretty horrid way of doing it. If the data is sensitive, you
aren't protecting it with this approach. Read up on row level access, which
is controlled by setting the permissions on field id 1.
Bear in mind that active links are processed on the client side. You can
trust them to work
I have something similar. First I assigned the Assignee Group as the
only permission in the Request ID field. The I created a field with a ID
of 112. Using your example, workflow on create places YYY in the 112
field. After that only members of the YYY group can see the ticket. If
you are not a
I would have to say that balancing the number of fixed and floating
licenses is more of an art than a science. Floating are more expensive
than fixed but are more cost effective in the long run. If you are
running a support center or NOC, they are heavy users and should get a
fixed. Years ago I
Ben/Brian,
I was trying to find my notes from that, but couldn't. L However, I don't
think that it was a great deal of files that had to be copied over. I'll
try to get on that server tomorrow if I get a chance to take a look-see.
Matt
From: Action Request System discussion list(ARSList)
Well, it’s not windows specific. Another user with 7.0 on HP-UX is having
similar issue.
-Anthony
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, February 25, 2009 11:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS
Vamsi,
One of the developers I worked with had built something similar on AR System
5.1.2 many years ago. It was a subscription mechanism where users could
subscribe to the tickets based on certain categorization values. I had to
maintaining the code for a little bit, but don't recall much of
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