Re: Chrome Browser

2010-06-11 Thread ARS
We get the same Javascript error on MT 7.5 for date-time fields on Chrome. ARS On Fri, Jun 11, 2010 at 9:57 AM, Bing b...@itm3.com wrote: ** That's nuts! I've been using Chrome for 6 months and haven't seen any issues. It's amazingly fast, even with CSS, which bogs down other browsers.

Macro and process

2010-06-11 Thread Gopal-srg
Hi all, Can anyone please tell me, what will be the syntax if i want to call a macro using the command $PROCESS$? Regards, Gopal -- View this message in context: http://old.nabble.com/Macro-and-process-tp28853126p28853126.html Sent from the ARS (Action Request System) mailing list archive at

Re: Capture currently executing workflow

2010-06-11 Thread Misi Mladoniczky
Hi, Turn on your client side log files, it has all this information if the user belongs to the client-side-logging-group. You can not catch ESCL-logging this way, as ESCL:s are not triggered by user ations. They are run separately on the server, and require server-logging. Best Regards

Re: Macro and process

2010-06-11 Thread Frank Caruso
You would use $PROCESS$ in a set-fields action. To run a macro using $PROCESS$ you would be shelling out to the OS and running a script/batch file which would invoke the macro: $PROCESS$ cmd -k c:\remedy\runmacro options However, you could also invoke the macro using the Run-Macro action. It is

Re: Using Remedy Keyword Constants with ARSPerl Module ars_MergeEntry API

2010-06-11 Thread Frank Caruso
Have you tried: $ar_result = ars_MergeEntry($connection,$ store_schema,4, $fldid_store_id,$store_id, $fldid_latitude,$latitude, $fldid_longitude,$longitude, $fldid_geocode_update_date,\$TIMESTAMP\$, $fldid_modified_date,\$SERVERTIMESTAMP\$ I do not have ARS Perl available right now to

OT - Friday Humor

2010-06-11 Thread Pruitt, Christopher (Bank of America Account)
Subject: Heart-warming lawyer story This is funny but this lawyer is a cold piece of work. One afternoon a lawyer was riding in his limousine when he saw two men on the road-side eating grass. Disturbed, he ordered his driver to stop and he got out to investigate. He asked one man, Why

Email memory issues

2010-06-11 Thread Jackie Morris
Good Morning List- I am hoping someone can help me. I have been experiencing some memory issues resulting in incoming mailboxes not being polled. It seems that an email with a relatively small attachment will not get processed fully-sometimes it gets pulled into the message form and doesn't

Re: Using Remedy Keyword Constants with ARSPerl Module ars_MergeEntry API

2010-06-11 Thread Ben Chernys
Not being a Perl guy (though I have changed the Perl c for new ARS releases on occasion but done only a few very minor tweaks to actual Perl code) When you make an assignment to a field, Perl has to create a FieldValue on your behalf. Again, I do not know what you need to do to do this in Perl.

Re: OT - Friday Humor

2010-06-11 Thread Ben Chernys
Thanks! Really made me laugh! Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software

Re: Email memory issues

2010-06-11 Thread Tanner, Doug
We have had great Success with the following settings in our EmailDaemon.properties file (Hit me off list for further discussion) Thanks, Doug Tanner com.bmc.arsys.emaildaemon.ChunkSize=100 com.bmc.arsys.emaildaemon.CommaValidAddressSeparator=true

Re: OT - Friday Humor

2010-06-11 Thread Danny Kellett
lol -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: 11 June 2010 14:23 To: arslist@ARSLIST.ORG Subject: OT - Friday Humor Subject: Heart-warming lawyer story This is

Re: Cookies are disabled - RESOLVED

2010-06-11 Thread LJ LongWing
Just for posterity sake, we got this fixed and here is what was needed. Using Fiddler I was able to determine that a cookie was being set, but the JavaScript with BMC's login page wasn't able to see the cookie. When I looked at the cookie set line I saw this Set-Cookie:

OT: WWRUG10

2010-06-11 Thread Shellman, David
Twinkies have a long history at RUG. For those interested in what is in a Twinkie this was posted today. http://gizmodo.com/5560149/the-37-or-so-ingredients-in-a-twinkie This October come join us in Vegas for WWRUG 10 for a whole lot of BMC Remedy information and a little bit about Twinkies.

Re: OT - Friday Humor

2010-06-11 Thread Martin, Dwayne
Lawyers seem to be the butt of more than their share of jokes. So I'll make a bad situation even worse: Two kids are discussing their parents. Kid 1: My dad's a Remedy Developer Kid 2: That's nothing. My dad's a lawyer! Kid 1: Honest?!? Kid 2: No, just an ordinary lawyer. Dwayne Martin With

Re: Email memory issues

2010-06-11 Thread Chaudhari, Yogendra
How many users and groups are there on User and Group form resptly? If there are many users or groups, you must set below property to true to reduce the startup time. com.bmc.arsys.emaildaemon.FetchUserGroupInfoOnDemand=true Regards, Yogendra DISCLAIMER: The opinions, statements, and/or

HPOV, ITIL and BMC Remedy ITSM Experts Needed

2010-06-11 Thread Guillaume Rheault
See below. Go to http://www.gdit.com/careers to apply to these positions, as the hyperlinks won't work [http://www.resumeware.net/gdns_rw/gdns_web/imx/gdit_logo.gif] General Dynamics - ITIL and ITSM related opportunities. GDIT has been awarded a task to support the United State Marine Corps

Notify Action - authenticates against LDAP when user name specified is an email address

2010-06-11 Thread Shyam Attavar
We are seeing an unusual behavior, which we identified inadvertently and I am trying to identify if this behavior is expected. Here's the scenario: The OOB notification events in ITSM 7.1 have been configured to set the default notification mechanism to be blank. Hence the notification sent

Temp User Licenses

2010-06-11 Thread Pargeter, Christie :CO IS
We are about to do some extra training and would like to apply some extra change licenses on our QA server for about 30 days. Do I need to let BMC know about this, or can I just apply the licenses to my server? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.5

Re: OT - Friday Humor

2010-06-11 Thread Benedetto Cantatore
Here's my favorite lawyer joke. ... What's the difference between a lab rat and a lawyer? There's some things even a lab rat won't do. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 marti...@jmu.edu 06/11/10 12:46 PM Lawyers seem to

Re: Notify Action - authenticates against LDAP when user name specified is an email address

2010-06-11 Thread Walters, Mark
This is working as designed as it is possible for the LDAP server to provide email address information for a user. The call to the LDAP server can be prevented by setting an ar.conf parameter called External-Authentication-Return-Data-Capabilities: (check the exact name please as I don't have

Re: Email memory issues

2010-06-11 Thread Garrison, Sean (Norcross)
You can modify the jvm on startup to have more memory: Change the line: exec ${JAVA_BIN}/java -Djava.library.path=${InstallPath} -cp ${CP_PATH} \ com.remedy.arsys.emaildaemon.EmailDaemon -d ${InstallPath} ${LogFile} 21 To: exec ${JAVA_BIN}/java

disabling the ability to propose people records

2010-06-11 Thread Vianna Vianna
We are currently running 7.5 We have an integration to the H.R. system which feeds the people records. Users that are submitting incidents are often mistyping customer names and therefore not finding a match in the people record, so they proceed to create a ticket by proposing a new

Re: Problem installing ARS7.5 patch3 , Vista, Oracle 10g ...now fails under Windows 7, MSSQL 2008!!

2010-06-11 Thread Kevin Rutenberg
This is getting very annoying...very. I finally decided to try the easier option, MSSQL 2008. I also upgraded my laptop to Windows 7. That all went fine. Then installed MSSQL, set all pre install tasks as per the Install-750.pdf - ARSystem database, ARAdmin user, roles, specified TCP port

Re: Email memory issues

2010-06-11 Thread Jackie Morris
Thanks. We did that about two weeks ago and it seemed to help, but yesterday we were back to the same old issues. I got some good advice from Doug Tanner earlier, so I am following that. He gave me his successful config file and I compared ours and found that the Recycle Connection time and

Re: Email memory issues

2010-06-11 Thread Jackie Morris
Thanks Yogendra. I will keep this one in my back pocket to try if changing the config file doesn't work. Jackie From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Friday, June 11, 2010 12:49 PM To:

Re: Temp User Licenses

2010-06-11 Thread Easter, David
You should contact your BMC sales representative or account manager and let them know you are doing this so that you're not charged for that additional capacity were an audit to be done by BMC. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions,

Re: Problem installing ARS7.5 patch3 , Vista, Oracle 10g ...now fails under Windows 7, MSSQL 2008!!

2010-06-11 Thread Joe D'Souza
Are you using port 1521 to connect the SQL client to the database? Is the firewall blocking it? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kevin Rutenberg Sent: Friday, June 11, 2010 2:50 PM To:

Re: Problem installing ARS7.5 patch3 , Vista, Oracle 10g ...now fails under Windows 7, MSSQL 2008!!

2010-06-11 Thread Kevin Rutenberg
What client? I can connect to SQL Server Management Studio with either Windows Auth or SQL Server Auth. It does not request or specify a port. I am using windows firewall and even tried opening that specific port, no avail. Date: Fri, 11 Jun 2010 15:11:06 -0400 From: jdso...@shyle.net

Re: Possibly spam: Re: Curious filter issue

2010-06-11 Thread Mueller, Doug
Anne, The key to the issue you are having are two statements you make: 1) It works if you specify another field 2) Your definition keeps getting set back to current transaction from a form reference The second item above means that the system does not see a field reference in the

Re: Problem installing ARS7.5 patch3 , Vista, Oracle 10g ...now fails under Windows 7, MSSQL 2008!!

2010-06-11 Thread Joe D'Souza
Kevin, The port will be in the properties settings of the server in the SQL Server Management Studio. The default SQL Server port is 1433. 1521 is the default Oracle port.. So unless while installing MS-SQL server if you changed the default port of the SQL server to 1521, you should be using

Re: Problem installing ARS7.5 patch3 , Vista, Oracle 10g ...now fails under Windows 7, MSSQL 2008!!

2010-06-11 Thread Kevin
The port will be in the properties settings of the server in the SQL Server Management Studio. The default SQL Server port is 1433. 1521 is the default Oracle port.. I see no port number listed, only protocol as tcpip. ?? From: Joe D'Souza Sent: Friday, June 11, 2010 8:22 PM Newsgroups:

Re: Notify Action - authenticates against LDAP when user name specified is an email address

2010-06-11 Thread Shyam Attavar
Thanks Mark, I'll lookup the exact parameter and try that out. -- Shyam From: Walters, Mark mark_walt...@bmc.com To: arslist@ARSLIST.ORG Sent: Fri, June 11, 2010 10:59:37 AM Subject: Re: Notify Action - authenticates against LDAP when user name specified is

Re: Problem installing ARS7.5 patch3 , Vista, Oracle 10g ...now fails under Windows 7, MSSQL 2008!!

2010-06-11 Thread Joe D'Souza
I wish I could do a screen capture to let you see where you can see that.. But I am not in front of a ready MS-SQL install.. Did you specify a port while installing SQL? If not it should be 1433. Try installing your patch by using that port.. Joe -Original Message- From: Action

Re: Problem installing ARS7.5 patch3 , Vista, Oracle 10g ...now fails under Windows 7, MSSQL 2008!!

2010-06-11 Thread Kevin
Joe I'm sure I installed as default, but I have made changes since then to try and get this to ^%$%$ installer to work! In the SQL Server Config Manager which section should I be looking in/ setting this up? I have done both, though not sure if correctly. SQL Server Network Config- protocols

Re: Possibly spam: Re: Curious filter issue

2010-06-11 Thread Ramey, Anne
I am selecting from the menu. It seems important to note that it only defaults to Current transaction behind the scenes. The filter still looks right in the admin tool. It's abydos that shows Current transaction. Anne Ramey *** E-mail correspondence to and

Re: Problem installing ARS7.5 patch3 , Vista, Oracle 10g ...now fails under Windows 7, MSSQL 2008!!

2010-06-11 Thread Joe D'Souza
To be honest I do not remember the interface from memory. If you can send me screen shots of the properties windows and all the tabs offline, it may help remind me what you need to be looking at.. Joe -Original Message- From: Action Request System discussion list(ARSList)

JOB: Anyone know who is the prime vendor for DC project to upgrade to Remedy v 7.5 ?

2010-06-11 Thread Gary Lambert
Hey Listers, In looking for a contract job, I find a blizzard of posting for a Washington DC gig with the same description. If you google the phrase District's Remedy 7.5 upgrade you'll see what I mean. The rates are all over the map. If anyone knows the company that won the award, it may

Re: disabling the ability to propose people records

2010-06-11 Thread vianna...@hotmail.com
Thanks. Anybody done this? On Jun 11, 2010, at 6:06 PM, Roger Justice rjust2...@aol.com wrote: ** There is no way OOTB you would have to do a customization. -Original Message- From: Vianna Vianna vianna...@hotmail.com To: arslist@ARSLIST.ORG Sent: Fri, Jun 11, 2010 1:41 pm Subject: