I highlighted two of Joe's questions and comments. They really hit home
here with my users.
How do we deal with situations where Modify All is necessary?
How do we deal with teams that work on a daily basis using macros to
search for specific work/tickets without having to build the query
Hi,
I am seeing arschema.nextId committed on failed transactions and nextId
jumping in steps of 25 on my upgraded 7.6.04 server.
This would be OK if I had the following options set in ar.conf/cfg, but
they are not in my config file:
Next-ID-Commit:T
Next-ID-Block-Size:25
This is what the log
When I did an install of ARS 7.6.3 and email I tried to configure my
Incoming email at install and it prevented the service to be installed.
Here is what I got from BMC that finally fixed it. I delete most of the
references to email in this file and tried again without trying to
configure
The Macro's are going to be the hardest sale. The new WEB reporting that was
added to 7.6.04 allows all users to create their own reports and export it to a
csv file. It is a little more work however it does also provide the capability
to build graphical reports.
-Original Message-
Does the 7.6.03 WUT work fully?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Tuesday, February 22, 2011 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 ITSM No more UT Questions
** The Macro's are going to be the
Thanks - I will have to wait to try this after hours as the server is in
production.
BMC actually did give me the correct syntax to create the service:
armaild.bat install service name Full path to Java.dll server version Full
path to aremail installation folder
or in my case:
armaild.bat
Here is an aremail.bat and command line text that actually worked (just
went through the same headache in Jan). It took a lot of tweaking to get
it to finally run correctly. You will of course have to modify the
directory paths. I also deleted the aremail entries out of the registry
before this
Ø How do we deal with situations where Modify All is necessary?
Modify All is available on the web client. From the BMC Remedy Mid-Tier Guide
(Chapter 3):
Modify All: Performs a Modify action on fields in selected requests. This
button is visible for the user in Modify mode only.
and...
I highlighted two of Joe's questions and comments. They really hit home
here with my users.
How do we deal with situations where Modify All is necessary?
How do we deal with teams that work on a daily basis using macros to
search for specific work/tickets without having to build the query
Hi,
I tried to import 15000 records into AR System Currency Ratios in my
7.6.03 server, but I got a problem as my server crashed. This seemed like
it could be related to a bug described in 7.6.04 release notes
(SW00369321), so I upgraded.
Unfortunately it did not seem to help...
This is an
I forgot the fate of ODBC driver use, though it was delivered with the
user tool in the past. Some of our users have liked that for logging in
from Excel where they can manipulate reports in a familiar way. Perhaps
it's an option against the newer ARS? (If the users didn't necessarily
feel
How about having more than one web session for an admin user and a regular
during testing. Soon as the second user logs in the first user is cleared.
On Tue, Feb 22, 2011 at 10:15 AM, Easter, David david_eas...@bmc.comwrote:
**
Ø How do we deal with situations where Modify All is necessary?
Hi,
We are on AR server 7.5.00 Patch 004
OS - Solaris
DB - Oracle 11g
We need to schedule a job using dataimport utility. We are trying to execute
the command through shell:
/usr/jdk/instances/jdk1.5.0/jre/bin/java -cp
Hi,
Is the Remedy migration from cp1257 to utf8 (both db are Informix) possible
without missing of data?
What could be the best (easy) way to do it?
I've done the the form and workflow migration via BMC Remedy Administrator.
The problem is with data migration - the field length is not enough for
Hi,
I would suggest RRR|Chive with the following config.
Possibly with some extra skipped forms.
The ARAPI will fix everything related to character encoding.
rrrchive sync.cfg
source_server = old
source_user = Demo
source_password = PROMPT
target_server
I'm pretty sure that BMC Analytics uses the ODBC drivers, and even if they were
not available, it's pretty trivial to use SQL Server or Oracle ODBC drivers to
connect to the database, it's just that you have to have a separate account
that can access the database and know how to convert the
The ODBC driver is still supplied with the 7.6.04 WUT.
-Original Message-
From: Pierson, Shawn shawn.pier...@sug.com
To: arslist arslist@ARSLIST.ORG
Sent: Tue, Feb 22, 2011 11:19 am
Subject: Re: 7.6.04 ITSM No more UT Questions
I'm pretty sure that BMC Analytics uses the ODBC
Reminder::
This would be a bad practice to give out Write capability to the user..
This is the reason for the AR odbc connector, Read only.
Which is more than likely going to stick around (somehow). I would think
On Tue, Feb 22, 2011 at 11:18 AM, Pierson, Shawn shawn.pier...@sug.comwrote:
I'm
Since you mentioned Outlook, I assume that you are using MAPI? IF so from what
I recall there were issues with certain security patches of Windows and using
MAPI.. You might want to check in that direction..
Joe
From: Sharon Menachem
Sent: Sunday, February 20, 2011 2:55 AM
Newsgroups:
Standard Bank email disclaimer and confidentiality note
Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html
to read our email disclaimer and confidentiality note. Kindly email
disclai...@standardbank.co.za (no content or subject line necessary) if you
cannot view that
We have a test server that we brought up using a backup of the database
from our production server. The production server is running SQL 2005
and the test server is running 2008. When I run Development Studio and
save changes to any form, filter, etc. I get the following error and I'm
wondering
Sorry, I should have mentioned that we upgraded to sql 2008 from 2005
and remedy seems to find commas in integer values
We have a test server that we brought up using a backup of the database
from our production server. The production server is running SQL 2005
and the test server is running
Are there major differences between SQL 2005 and 2008?
Kind regards,
David
David Frankfater
Column Technical Services
Toll Free 1-866-265-8665 Ext. 332
Cell 630-664-5800
Fax 630-271-1487
dfrankfa...@columnit.com
www.columntech.com
From: Action Request System discussion list(ARSList)
Hi Listers,
in a WSDL I have
xsd:element name=ID nillable=true minOccurs=0
xsd:simpleType
xsd:restriction
xsd:simpleType
xsd:restriction base=xsd:string
Hi all,
I am using remedy ars/midtier 6.3.
I have created a webservice with operation getlist for a form.In this
operation requestID will be the root and unique and the qualification the
webservice is null. I am getting list of values based on the output mapping.
In those fields in the form,some
You are correct, and maybe I wasn't totally clear but I'd never advocate giving
write access to anyone, and I'd also never turn over the ARAdmin password
either. The other danger in even giving DB level access to end users is that
they could write queries that cause locking issues and such,
Hi all,
Please confirm that ARS 7.1 works/supports the oracle 11G..
The following is the minimum configuration requirement in a HP-UX box
for AR System 7.1:
Minimum Operating System version
Platform - PA-RISC
HP-UX 11iv2
Platform - HP Integrity / Itanium
HP-UX 11iv2
It is not supported. It may or may not work.
The minimum or or higher policy was first introduced with AR System version
7.5.00 and the policy was not grandfathered back to 7.1.00. Thus, the
compatibility matrix for 7.1.00 shows exactly the versions that are supported.
I don't know where the
PreStack is 11g ... it is compatible.
On Tue, Feb 22, 2011 at 3:56 PM, Easter, David david_eas...@bmc.com wrote:
**
It is not supported. It may or may not work.
The “minimum” or “or higher” policy was first introduced with AR System
version 7.5.00 and the policy was not grandfathered
Patrick - not sure what you're referring to as a PreStack. If you're
referring to the Suite Preconfigured Stack Installer, that was first released
with 7.6.0x - thus what the SSI supports is not an indication of what AR System
7.1.00 supports.
-David J. Easter
Manager of Product Management,
Suite *Pre*configured *Stack* Installer (sorry cut it short)
I got ya,,
I know for ars 7.1 -- works with 11g, and I have been told in the past it
was supported, but things change and Dave is the keeper of good information.
On Tue, Feb 22, 2011 at 4:17 PM, Easter, David david_eas...@bmc.com
Thanks David for confirmation.
Thanks Regards
Saurabh Batwe
Desk: +1-908-655-3059
Email: sba...@its.jnj.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Tuesday, February 22, 2011 3:56 PM
To: arslist@ARSLIST.ORG
Larry,
To the best of my knowledge, commas are never ‘stored’ in an integer value
however large it may be in a database. It would have been an illegal character
if an attempt was made to save a comma to an integer column. It must be the way
your database engine is reading the values when
Gopal,
Why don't you create an SQL view of that form with the distinct clause in
that SQL, and base your web service on a view form that is built on that SQL
view? That way you will have distinct values..
Joe
-Original Message-
From: Gopal-SRG
Sent: Tuesday, February 22, 2011 2:36
Yes, all the ITSM consoles render themselves correctly... It is in 7.6.04 that
these consoles have been designed only for the web interface and do not work on
the WUT..
Joe
From: Martinez, Marcelo A
Sent: Tuesday, February 22, 2011 10:01 AM
Newsgroups: public.remedy.arsystem.general
To:
Hi Vidhi,
Here is the command that we use on HP-UX, Oracle 11g system...
/opt/java1.5/jre/bin/java -cp
/u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar
com.bmc.arsys.apiext.data.DataImport -u remedy -p $Short
Hi Mike,
Thanks for your response.
We tried the same command but still getting the error:
ERROR - Cannot import, exception occured while importing /usr/bmc/importTest/
Import_Test.csv
Regards,
Vidhi
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
hi Misi,
As far as i can see this new drop table messages are introduced some how in
ARS 7.6.03 onwards i didn't see these kind of error messages for drop table
in earlier versions at least not in this numbers.
Also according to the logs the entry has been made to the DB but there is a
memory
hi Ravi,
Confused about SP1? So no longer patches we moved to SP's?
Thanks,
Viki
Munukutla,Ravishankar wrote:
Mike,
If you paste the maximum number of characters into a field, it truncates
the last.
The issue is resolved and the fix should be available in 7604 SP1.
Thanks for
Hi Viki,
Yes, it is probably nothing we can solve ourselves.
I mainly wanted to know the following:
1. Check if someone else has seen this issue
2. Check if someone has 15K+ records in the AR System Currency Ratios form
I will submit this to BMC support, as soon as my VAR wakes up...
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