Guillaume,
You make a very valid point. Marketing, and Matt L, believe BMC have a
competent SSO solution suitable for the enterprise. At this point in
time, they do not, and I suspect senior management have no idea that
AtriumSSO is an open source solution (OpenSSO) killed off by Oracle.
I was
I am using the XQSR.ARDB.TWITTER to connect Remedy with twitter but I have this
error in the arplugin.log:
2011-10-14 09:01:19,402 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
XQSR.ARDBC.TWITTERcreateEntry()401:Authentication credentials were missing or
John,
According to what I have read OpenSSO will continue to be developed and
supported by ForgeRock under the name of OpenAM.
Do we really care if it is Oracle or ForgeRock that carries it forward?
Daniel
-Original Message-
From: Action Request System discussion list(ARSList)
Hi Listers,
we have implemented an Atrium Service Catalog also with service offerings and
requestable services and options.
Further this, we are using Service Request Management 7.6.04, where users can
order the services.
The challenge is to use Atrium Service Catalog Data within the Service
This was an upgrade from 7.6.04 SP1 -- forgot to mention.
On Tue, Oct 18, 2011 at 9:05 AM, patrick zandi remedy...@gmail.com wrote:
OK folks,
ARS 7.6.04 SP2 (released Oct 11) - Oracle 11.iR2
Solaris 10 I installed, and the installer was pretty intelligent, and I
had 1 minor weird issue, and
Sounds like you had better luck than I. I started running the SP2 installs on
my sample data environment which has been stable on some lightweight 2008 R2
VMs since 7.5, and was upgraded to 7.6, 7.6.03, 7.6.04, and SP1 without
incident. The SP2 ARS installer ran just fine - updated ALL
I will be very interested in the replies to this. It is something I have been
asked to do myself.
Huck... ;)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Twain
Sent: Tuesday, October 18, 2011 7:40 AM
To:
We are setting up the virus scan worksheets for our new system. I need to get
some clarification.
When we have the virus scanning system scan a drive it really slows things down
and drags things out. With what kind of frequency do you scan your application
/ midtier servers. Do you scan
I'm very curious. Why would you connect Remedy to Twitter?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramón
Sent: Tuesday, October 18, 2011 3:54 AM
To: arslist@ARSLIST.ORG
Subject: XQSR.ARDB.TWITTER
I am using the
HTTP 401 was returned, meaning that you did not authenticate on the Twitter
side.
Looks like your plugin is trying to use HTTP BASIC authentication and the
Twitter site is saying this is not supported.
Look at the configuration for the plugin and see if there are other ways to
configure the
Hi All,
I need to count the number of characters in a field, place the number in
another field and then run workflow based on the number. Can't come up with the
right function combination. Any ideas greatly appreciated.
ARS 6.3 patch 20
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite - A
Set Fields
Integer Field = LENGTH($Char Field$)
or LENGTHC, though I am not sure LENGTHC is available in 6.3. LENGTHC
supports counting multi-byte characters as a single character.
Axton Grams
On Tue, Oct 18, 2011 at 10:10 AM, Brittain, Mark mbritt...@navisite.comwrote:
**
Hi All,
**
Thanks Axton - looked at LPAD and LEFTC and missed it. Time for another cup of
coffee.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Tuesday, October 18, 2011 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Field Count
** Set
OK, Atrium core sp2 was not a problem, but I was doing oob install too.
the bmc itsm overlay install is running now, for over 2 hours... I am
getting a little concerned.. it appears stuck on task progress, executing..
I do not see anything in the /var/tmp files .. I must be missing something..
Hi Mark,
Create an integer field.Set that field to LENGTHC($CHARACTERFIELD$).
You now have your length of character field.
Thanks
Chintan.
From: Brittain, Mark mbritt...@navisite.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, October 18, 2011 8:10 AM
Subject:
Don't you think it would be cool to have it automatically tweet I just
submitted a ticket for a broken printer when a Service Desk rep submits an
incident?
All kidding aside I have heard some people talk about having private
twitter accounts (if you trust twitter to keep your info private) where
How about Broadcasts?
How many of us actually look at that box in the top right corner of a
console?
Thats the only real useful example I can think of.
Kind regards
Danny
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
OK, 3 hours of this::: NOW WHAT
(Oct 18 2011 03:54:07.112 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[550]}
(Oct 18 2011 03:54:07.113 PM
Danny, Jason, all,
These specific capabilities (private twitter handle, and Broadcasts) were
discussed in the Socialize your Apps session I deliver at WWRUG11.
Should you wish to join the 7.7 Beta Program, I guess they'll talk about that
really soon (as usual, no commitment, just sharing
Hi List,
We are facing the the error ARERR 9280 Server Not present in the configured
server list itsmqcapp. However the correct configured server name in mid-tier
is itsmqcapp.hewitt.com.
I do see entries for similar issue on the list but did not roll upto the
resolution. Can you please
Hi Danny,
Thanks for the details but i checked in my system and below are the findings :-
1. CAI Plugin is running.
2. AR.CFG file has got this entry : Server-Plugin-Alias: REMEDY.ARF.CAI
REMEDY.ARF.CAI servername.domain:
3. CAI Plugin Registry form – there are no records in
I was told by support people you should always type in the password in the
installer even if it looks like the correct password is there
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, October 18, 2011 8:14 AM
To:
I ran into this. It was specific to single user logging in to MT. find web user
preference delete profile, then recreate form another user.
This happen on the test env, after mirrored production. The user preferences
for web carried prod server.
Sincerely,
D
On Oct 18, 2011, at 1:11 PM,
Do you have an SQL log?? It looks like it is updating 1 record at a time
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, October 18, 2011 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris
you will not believe it:: LIKE THIS HAS NEVER HAPPENED
Files uploaded to the download site are BAD::: they just replaced them with
the correct files yesterday?!? I guess..
Go Figure..
So I have re reinstall everything Again.. Wonderful.. So there is hope for
ya Chris!!!
LOL
On
The rik.err error was:
Definition File (D:\Program Files (x86)\BMC
Software\BMCRemedyITSMSuite\ITSMT01\Workflow\install\7.6.04_sp2_overlay_install\systems\fnd\workflow\en\.\fnd_deplapp.def)
import failed with error code (392) :- (Field/VUI name must be unique for the
form -- there is already a
Going out to the email gurus -
I need to pull out standard email notifications to certain email addresses. I
have created a rejection list form and put in filters that check the 'To'
address of outgoing emails against this list. The mechanism I have tried so
far is to set the 'Send Message'
Kelly,
Not a guru here but may be have an alternative. IF your blacklist of email
address is for certain people, could it be possible to go into their people's
record and set 'notification availability' to No ?
Just a thought..
From: Action Request System discussion list(ARSList)
I'm not a mail guru at all, but I have seen that issue with a message going out
even after I manually set 'Send Message' to No - maybe ARS 6.0 and perhaps
7.5, too. Sometimes I think it's a timing issue with the mail processing.
How about throwing an error on submit so a mail record isn't even
BMC Support indicates that there is a known defect with a view ID that
basically prevents the ITSM SP2 installer from completing successfully. It
looks like it will affect all of my available environments.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North
Nice ! Sev 1.
Sent from my iPhone so typo's or funky words can and do happen!
On Oct 18, 2011, at 6:02 PM, strauss stra...@unt.edu wrote:
**
BMC Support indicates that there is a known defect with a view ID that
basically prevents the ITSM SP2 installer from completing successfully. It
So they broke it twice ! Lol
Sent from my iPhone so typo's or funky words can and do happen!
On Oct 18, 2011, at 6:02 PM, strauss stra...@unt.edu wrote:
**
BMC Support indicates that there is a known defect with a view ID that
basically prevents the ITSM SP2 installer from completing
We had the same issue with trying to set Sent Message to No.
Here is what we do for our test environment where we don't want to spam
regular users. Unless the email address is whitelisted we tack the
address in the To: field on to the end of the subject and replace the To:
with the email address
Hi All,
I am currently performing an upgrade on a client's UAT AR System 7.1
environment. I've barely started, and I've already hit my first snag.
The client’s AR System 7.1 P6 Server is installed on a UNIX environment
(Solaris 10). The installation directory is /opt/remedy/product/7.0.
Why p7 and not p9 or p11?
Sent from my iPhone so typo's or funky words can and do happen!
On Oct 18, 2011, at 10:19 PM, Jason Lander jason.lan...@planwell.net wrote:
Hi All,
I am currently performing an upgrade on a client's UAT AR System 7.1
environment. I've barely started, and I've
It sounds like you don't have rights to install to /opt/remedy/product/7.0
Was the original installed as root (or have you forgotten to do the export
ARNONROOTINSTALL=TRUE before running the installer?
7.1 did not have an installation XML file (The install was not XML based for
what to
Hello.
please don't pass up on its golden opportunity
http://www.emballagedigest.fr/advertising/redirect.php?bonewjax=mail.comnoxu=facebook.comurl=abcjobchannel5.net/esubmit/bizopp_main.php
see you
Hi Fred,
Thanks for your reply.
The original installation was installed as root and the server still runs as
this. The upgrade is also being run as root.
Re the installation xml; that explains why there isn't one in 7.1!
I've already checked the installation log files and they don't allude
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