Hi,
And there seems to be a lot of fixes in 7.6.04 SP2 concerning license
reporting/logging/measurement.
The user-log has been mostly dependable, except that in a server group
environment, without a sticky/persistent setting, it gets a little
messy...
Doing your own ARGetListUser()-calls also
Hi,
Sometime it is awkward to actually change the data when you are just
selecting things.
I have many time used a technique where I store the selected values in a
display-only-field temporarily instead.
The qualifications of the Left and Right tables could look something like
this.
Left
ARS 7.1
ITSM 7.0.03p8
Approval Server 7.1.00
Looing to implement a Level approval process. Would like three phases of
approval with N number of levels within each. I have been able to configure
this piece.
With this type of approval process would it possible to have a level in the
second or third
From the help files in developer studio, they have a step by step write up on
how move data back and forth between two tables. I found it while searching for
details on how to add rows to a table.
Sent from my iPhone, so typo's or funky words can and do happen!
On Oct 23, 2011, at 9:24 PM,
That helped!
I found the custom workflow issuing the message. Now I just have to figure out
why one of my DSO actions is tripping over it, but I can do that much at least.
8)
I used to use ARUtilities to hunt stuff like this down, but it isn't available
with my current employer. DoD folks
Am I missing something? Is there a simple document that lists the steps
require to upgrade from the 7.6.04 SP1 to SP2 version?
BMC Remedy IT Service Management
Suite 7.6.04 Service Pack 2 Upgrade
Procedures and Guidelines
White Paper
Ok, I'm reading this to see how complicated it will be to
Almost everything you need to know is in the 248 pg document titled:
BMC Remedy IT Service Management Suite
Version 7.6.04
October 14, 2011
Announcing Service Pack 2 (product version 7.6.04.02)
...downloaded as BMC Remedy ITSM Suite 7.6.04 SP2 Technical Bulletin.pdf with
document id
ROFL : They also mentioned the upcoming, just push a button and walk
away.. come back later and it is all done..
That sounds a little scary.. Trust me... Trust me.. Loook into my eyes...
and Trust me.
Ahhh... I trust you... I will trust you... alll is fine I am happy.
it works...
Just to clarify, if you've already gone through the process of implementing
overlays you would not have to go through it again. So if you are on ITSM
Suite 7.6.04 SP1 with overlays in place, just upgrade to SP2. You do not need
a staging server, need to run BPCU again, etc.
Once overlays
Really, BMC ought to have dedicated psychics standing by on their upgrade
hotline.
Jennifer Meyer
P.S. In the interest of full disclosure, my name really is Jennifer Meyer. My
maiden name was Jennifer Spaeth. While in elementary school, I went by my
step-father's last name, which is Schick,
Hi,
Has anyone ever changed the default value for the Priority field in the CMDB
to be null? Did it cause any problems?
It seems like a simple enough change, but it also seems like the kind of
thing that could make a mess.
Thanks,
Thad
ARS 7.1 p6 (AIX/Oracle)
CMDB 2.1 p4
ITSM 7.0.3p9
SRM 2.2p4
They do. It's a 900 number.
On Mon, Oct 24, 2011 at 1:46 PM, Meyer, Jennifer L jennifer.me...@nc.govwrote:
**
Really, BMC ought to have dedicated psychics standing by on their upgrade
hotline.
Jennifer Meyer
P.S. In the interest of full disclosure, my name really is Jennifer Meyer.
I did it a couple of times and it works fine, no related issues.
Priority field in CMDB is not related with Priority field in ITSM forms.
But you may need to consider some scheduled downtime for your CMDB environment
because that field belongs to Base Element, therefore new default value needs
Also, if you have any thoughts of upgrading in the future, just keep
this change in mind. I believe in 7.6.x there are certain configurable
options which allow you to pull the CI priority when relating a CI to an
incident etc...
From: Action Request System discussion list(ARSList)
That's Miss Cleo's new job... Call me now!
P.S. My real name is Taufique Chowdhury and Tauf is the shortened
version of that name... besides... why the hell would I pick this name
if I wanted to fake it!?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Dear listers,
first of all thanks a lot for your answers but I still haven’t got it.
I still have problems in understanding tables in remedy. If I want a table with
one column und about 20 rows I need a new form [Form 1] with one character
field [Char Field] and in that form 20 requests
I've been testing the possibility of adding web links to the Instruction
field of the SRD form and I'm striking out.
I use http://web link and the link works fine while I have the SRD
opened for modifications but when I access the template the link is
broken; the end-user has to copy/paste the
Larry,
We do this with several of our SRD's without issue (SRM 2.2). It works both
with the user tool and our mid-tier users. Any standard HTML should work
(Just for fun, I have one of mine using the marquee tag to scroll the
otherwise lengthy text vertically). One thing to note on the links,
Thanks for replying.
Did you use the class manager or the admin tool to make the change? BMC is
suggesting I use the admin tool.
Thad
On Mon, Oct 24, 2011 at 11:21 AM, Alejandro Canon aca...@extensionsa.comwrote:
**
I did it a couple of times and it works fine, no related issues.
Okay thanks. There are derived risk factors in 7.0.3 Change Management,
so that'll be good to keep in mind for the next version.
Thad
On Mon, Oct 24, 2011 at 1:08 PM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote:
**
Also, if you have any thoughts of upgrading in the future, just keep this
Thad,
I've tried the following and nothing worked. Is there a preference
setting I need to set?
http://address/attachments/11239439/Mobile+Device+Acceptable+Use+Polic
y.DOC
http://address/attachments/11239439/Mobile+Device+Acceptable+Use+Poli
cy.DOC
a
Frank,arts
Absolutely
Just configure your level process and the queries to get the people at each
level.
Then, configure Done rules with one thing being done for Approval - probably
move the process
forward - and another thing being done for Reject - probably reset the process
to before
Somehow when the consultants loaded the groups from my spreadsheets, they were
all given a number instead of a group name.
They have the group number in the Group ID field and the Group ID in the Group
Name field. The Long Group Name has the full name along with the menu choice
--
All of the custom groups you create (Companies, Support Organizations, Support
Groups) will have the numeric value for Group Name; that was true in 7.0.02 as
well. It's ugly, but I believe that it is the normal behavior. I would NOT
try to change it.
Christopher Strauss, Ph.D.
Call Tracking
We had the same issue in ITSM 7 (ARS 7.1). When I looked into it, it looked
like it was designed this way. I modified the filter that pushes entries to
the CTM:SYS-Access Permission Grps form to use the support group name instead
of the ID for the Permission Group field. That then results in
Is the Long Group Name field on the group form also the numeric value?
I can verify how it looks on our system tomorrow, but I believe that the
actual name of the Company is only placed in Long Group Name.
br,
Steinar
On Tue, Oct 25, 2011 at 12:21 AM, strauss stra...@unt.edu wrote:
All of the
To confirm Larry's issue with links in SRD... if ya do a view source on
the page, there are different DIV tags that make up the form elements:
http://ServerPath/SRS%3AServiceRequestConsole/enduser/?cacheid=b1867f9
div arid=302966900 artype=Char ardbn=Instructions
arlbox=0,0,414,16 ardcf=1
Larry,
I didn't think there was any configuration settings to worry about. I'm
using IE8, maybe it's a browser thing. Here is exactly (except the server
name/url) what we have in one of our instruction fields:
FONT COLOR=#B40404Review the information contained in a href=
http://server/path
List,
I just stood up a brand new version of ARS 7.6.04 with all the
applications. Everything has been so far so good. Today the email engine
started to for some reason, sending out a few hundred emails and then it
would stop. It will not process anymore until I restart the email engine
and
Is it only for group notifications? We have seen some issues with 7.6.04
with only group related notifications. The issue was not really with the
e-mail engine but the escalation pools processing the notifications from
the group control form. I believe there is some info on how to increase
the
not that I can tell. The records are sitting in the AR System Email Message
Form. They get to there and just sit in the Send Message status of Yes.
Once I bounce the email engine it goes through a couple of hundred of
records and then stops. I do not see any errors in the email engine log or
It there away to export multiple attachments at once.
For example: A search return 5 record with attachment to each. How can I export
all 5 attachment at once; instead of opening each request one at a time and
exporting the subsequent attachment?
Oh ok. Our issue was before it even got to the messages form. I remember
in 7.1 we had to increase the min/max java memory within the registry
for the e-mail engine. I believe there are some previous posts on the
list that cover that as well.
From: Action Request System discussion
If you have trouble finding the procedure on how to set the java heap
size for e-mail, let me know and I can send it to you in a bit.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh
Sent: Monday, October 24, 2011 7:52 PM
To:
it is set at, 256, 1024, you think that needs to be increased?
On Mon, Oct 24, 2011 at 8:34 PM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote:
**
Oh ok. Our issue was before it even got to the messages form. I remember in
7.1 we had to increase the min/max java memory within the registry for
Th AR Server has 16GB of RAM.
On Mon, Oct 24, 2011 at 8:40 PM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote:
**
If you have trouble finding the procedure on how to set the java heap size
for e-mail, let me know and I can send it to you in a bit.
** **
*From:* Action Request System
Where is that set?
In your EmailDaemon.properties file, which is at %ARsystem
root%\Aremail\servername, what is the value for:
com.bmc.arsys.emaildaemon.NumberOfSenderThreads
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh
Sent:
Just had this same problem today on a 7.5 ARS system that's been in
production for a year a half.
Didn't see any errors in the stdout.log or the arerror log.
Restarting the email engine didn't help.
Opened the email mailbox configuration record for the outgoing mailbox,
toggled the Default
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