LJ
It looks like Anik may need to find the CMDB log4j.xml file and switch the
debug logging to info.
John
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James
I have no idea why you are installing an Apache front end. it's pointless for
almost all deployments of Mid Tier and the mod_jk connector is no longer
reliable.
Installing Mid Tier is easy. 1. Unpack Tomcat. 2. Set LD_LIBRARY_PATH to
tomcat/webapps/arsys/WEB-INF/lib. 3. Place Mid Tier
**
Hello John,
The next version of ARSmarts will support Overlay, and also bring
additional navigation/search/comparison features in relation with
the Overlay. We are considering different ways to present things,
and using __o is one of the options. The question is
**
So everybody who digs a little in the Overlay functionality will
know about the __o naming convention pretty soon.
Thanks Chris.
On 11/11/2011 00:36, strauss wrote:
The __o syntax was described in the most detail in the Migrator docs, where it tells you
Hi List - I'm trying to find the Report definition for the following report on
our ITSP server. This report does not exist on our Report form and I'm hoping
that somebody out there could send me the .rpt file.
The Report Set Name is ASS-ALL-REP-ASSIGNEE
Please feel free to send to me off list.
Thanks everyone! I think I'm going to go with allowing the customer to set to
Delete and then having the escalation do it the actual delete at a later date.
Thanks!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
We used to be able to update a form (on dev) and then flush the MidTier Cache
and then view the form in the Midtier and see the changes.
Lately, it's not working. We flush the cache, no changes. I restarted Apache,
still don't see my changes. Delete all browsing history on my IE 8, still no
I don't have prefetch disabled because you can't disabled it (I don't think),
but wanted to say that we don't have any forms that we prefetch.
Thanks!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes,
Awesomedidn't know actual files :)any suggestions on where they
would find that file?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Friday, November 11, 2011 1:21 AM
To: arslist@ARSLIST.ORG
Lisa,
Sometimes the cache gets stuck. If you flush the cache, do you see
files in the cache directory? If so, you should delete those before
starting Apache.
The normal directory location is here: \\%Server%\Program Files\BMC
Software\ARSystem\midtier\cache
From: Action Request System
I had the same issue so I disabled Enable Cache Persistence and it solved that
problem.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Friday, November 11, 2011 8:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier Cache
**
I
Thanks Tauf! That was my next step. Hoping I don't have to do this everytime
we want to see a new change! I'll do this and see if it helps.
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Good luck! There's also a cachetemp directory in that same midtier
folder that can be cleared as well. If you want to get REALLY crazy, go
into the Midtier\web-inf\classes directory and rename the viewstats.dat
file!
From: Action Request System discussion list(ARSList)
This is great Nate! Thanks!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Friday, November 11, 2011 10:54 AM
To: arslist@ARSLIST.ORG
Subject: ITBM - ITSM Relationship Diagram
**
Greetings listers, I'm not aware of a
I am pretty sure the two do not mix, but sometimes they work when it is not
listed::
Question:: if you have a 7.6.04.002 server with RKM can you use are ARS 7.1
box and config to use that?
Will it work only in midtier, and not in UT? Do you need the 7.5 UT and
above against it?
I suspect everyone
Lisa,
I'm running 7.6.4 MidTier Remedy server and have no issues with the flush
cache.
You didn't mention the OS of your setup.but I'm not sure if it's
relevant.I'm on Win2k3 for reference.
Cache Persistence would make it so that a restart of Tomcat (You said
Apache.don't know if you
LJ, yes, I meant Tomcat. Sorry for the confusion. :)
Our OS is Win2003.
I stopped Tomcat, deleted all the Cache files under the cache folder, renamed
the viewstats.dat file and restarted Tomcat (like Tauf suggested). I'm finally
able to see my changes.
Made another test change on a form
I meant
Made another test change on a form (added a field), flushed the cache, still
CAN'T see the changes Ugh! I can't find the cachetemp directory only cache.
Thanks!
Lisa
From: Action Request System discussion list(ARSList)
It should rebuild the viewstats file automagically.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Friday, November 11, 2011 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier Cache
**
LJ, yes, I meant Tomcat. Sorry
I find Apache useful for the following things:
- Content-Expiration, Cache-Control, and max-age (mod_expires and mod_headers)
- Compression (mod_deflate)
A decent article that goes into more detail:
http://www.mnot.net/cache_docs/
Those two things can have a drastic impact on the performance of
FYI - The latest patch to Exchange 2007, SP3 Update Rollup 1, changes their
best body format:
When you apply Exchange 2007 SP3 Update Rollup 1, the behavior of the Best body
format option changes. In this scenario, POP3 or IMAP4 clients that use the
Best body format option only retrieve the
I have seen the same problem with our mid-tier, flushing the cache,
restarting Tomcat, but not able to see the changes...
After clearing the FF browser cache along with flushing the mid-tier cache,
I'm able to see the new changes...
Not sure it's related to your issue, but it's the same
That's exactly what I had to do..
After much research, reading, asking and fiddling around, I think I found out
that all we need to do is refresh IE on the page and that gives us the new
stuff.
For some reason this didn't work when I deleted the history of my IE files,
closed it and then
If I'm not mistaken 'Sync' got introduced in 7.5.but I would think that it's
a 7.5 Mid-Tier feature, not reliant on the server component.but that's just
my expectation. I think that you MAY be experiencing an incompatibility
between the MidTier version and the ARS version. Do you have any plans
Yes, we are planning on going from 7.1 p7 to 7.6.04 p2. We are starting with
DEV first and we are moving to a brand new server so we will be installing it
and moving the forms/data and not actually doing an upgrade.
Thanks!
Lisa
From: Action Request System
Hmmm..what setting do you have the 'check for newer versions of stored
pages' setting set to? Maybe setting it to 'Every time I visit the web
page' would help then?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Friday,
Everyone,
What Chris describes here is a new discovery that is unique to IE9 where
something has changed in
the IE implementation. As part of the model that BMC uses for the AR System,
we support the
specified versions of products or later. In this case, IE9 was not available
when the
Doug - BMC might want to consider getting on the Microsoft Development
BETA team - to test their products before GA :-)
A software company that uses another software company's interfaces
should not be waiting to GA - that is not an excuse, they should have
proactive QA/QC processes up front in
ITSM 7.0.03 p8
ARS 7.1p5
Looking to use the requester console for internal IT issues. The
requester Summary Definiton form only provides Op. Cats as a way of
routing a service request. We would like to add Product Cats to the
Summary Definition form so that auto assignment can be used to route
And of course you're making the assumption we have control over the items in
your workaround. Quite often we don't.
- Original Message -
From: Doug Mueller doug_muel...@bmc.com
To: arslist@ARSLIST.ORG
Sent: Friday, November 11, 2011 1:53:35 PM
Subject: Re: BMC's Future on the horizon..
Doug always have :)
--
J
2011/11/11 pritch pri...@ptd.net:
And of course you're making the assumption we have control over the items in
your workaround. Quite often we don't.
- Original Message -
From: Doug Mueller doug_muel...@bmc.com
To: arslist@ARSLIST.ORG
Sent: Friday,
Thanks Doug, for the detailed explanation of what has been a nagging problem
here for months.
The IE9 performance problem made a widespread appearance because we are in the
process of rolling out Windows 7 with IE9 all over campus, and while we
initially recommended firefox instead for ITSM
I have a data base that holds employee information that is using SQL to
push the data into Remedy to either create new users or update the users
current record in the CTM:People form. Since we are a global company
some of the names are coming in with special characters in them. Such a
the
Listers,
I want an end user (both user as well as admin/developer user) perspective..
I’d like to hear from those who have used the Remedy systems on site and then
decided to take advantage of the possible advantages that come maybe with some
disadvantages smiles of hosting it off premise by
I would be VERY interested in hearing more on this topic. Issues like
integrations to populate People and User from external sources (we use AIE and
custom forms/filters), and AREA authentication to LDAP are at the top of my
list. The ability to integrate and use third party products like
Probably, it's set to Automatically. It sued to be set to every time I visit
the web page, so I wonder if a sneaky patch crept up and reset it to
automatically I'll change it
Thanks so much for all of your help!
Lisa
From: Action Request System
Why would you want to? Do you not want the names correct? I am quite sure
they would not be in fields that cannot support them such as email addresses
of user ids.
Also, and perhaps only with umlauts in German, removal of the umlaut implies
an addition of an e. So for example, Juergen and
When a user calls into the Helpdesk and tells then their name is Noël
Smith the support person in another part of the world types in Noel Smith
and does a search. Since Noel Smith does not equal Noël Smith they get
the message no record found. I think I'm going to push back that support
In that case, I would offer a special search field and a hidden field to
contain the name without the special characters. This would be an addition to
the CTM:People form. Again, I would use an SQL function to do the xlate as the
Remedy functions would be slow. You can only do it through a
Oracle 10g (and higher) has the CONVERT function which will convert between
character sets
You can use a Simple Set-Fields action (from SQL)
SELECT CONVERT('$field$','{to character set}','{from character set}') FROM
DUAL
Fred
-Original Message-
From: Action Request System
I have been battling the same issues, change the cache time settings to all
zeros.
Definition Change Check Interval (Seconds) = 0
Update Flashboard Definition Interval (Seconds) = 0
Resource Check Interval (Seconds) = 0
and Disable Cache Persistence.
This places the Mid-Tier server in
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