Hi Martin,
Thanks.
I'll look into this, but I suspect, this might be an issue with the customer:
Who is allowed to do these overrides.
They're kind of hierarchical ;-)
Regards,
Rob.
___
UNSUBSCRIBE or access ARSlist
Hi listers,
I am trying to implement the SLM- SVT option: Reset goal for same request.
I would like to reset the goal when I change the Assigned group.
So I set Reset goal for same request =Yes for my SVT.
Then in the Application Administration Console, SLM, Configure App. Settings,
Data
Lidia,
I believe your condition is incorrect.
We do exactly the same thing here and the condition to use in Reset Goal for
Same request when should be 'TR.Assigned Group ID' != $\NULL$
Your condition would be true even when no change to the assignee group is made,
in fact your condition is
My Way - Ol' Blue Eyes
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
From: Action Request
Remedy and Tequila (make me crazy)
On Wed, Aug 29, 2012 at 8:24 AM, Reiser, John J john.j.rei...@lmco.comwrote:
**
“My Way” – Ol’ Blue Eyes
** **
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The
Haha just blast Johnny Cash, Ring of Fire after flushing the mid tier
Sent from my iPhone
On Aug 29, 2012, at 8:28 AM, Reiser, John J john.j.rei...@lmco.com
wrote:
**
“My Way” – Ol’ Blue Eyes
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Hi Jiri,
Thank you for your answer. Now I reset goal only when I modify the Assigned
Group, but the second request do not start with the full time allowed, as I
would like.
I have left the Start Time for Request-Based empty to use the system date as
explained in the documentation but it
As much as I am enjoying all this, it isn't Friday! Dan
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: August 29, 2012 8:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - If BMC Remedy had a theme song
**
Haha just blast
Start me up - Rolling Stones
you make a grown man cry
Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception, please
delete
Hi Tauf, Natalie Marcelo,
Thank you for your responses. This gives me a real kick start on developing a
list of questions.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, August 28, 2012 7:07 PM
To:
Oh no...not that one. I was on the MS Win95 support team...I heard WAY too
much of that song
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Wednesday, August 29, 2012 7:08 AM
To:
Rick,
Just gotta agree with your statement:
Schooling will teach methodology, but experience teaches reality
Excellent!!
Best Regards,
Theo
Sent from my Black/Silver Personal Computer
Try not to become a person of success, but a person of value. - Albert
Einstein
From: Action Request
During 7.0 to 7.6 upgrade... Take this Job and Shove it
Tommy Morris
CMDB Certified Specialist
Director of IT Service Management
tommy.mor...@pinebreeze.com
817.727.1021 - mobile
972.899.2366 - office
972.899.2898 - fax
-Original Message-
From: Action Request System discussion
Dan,
Think of it as promotion for WWRUG12 ! There may need to be a scheduled
session on 'Remedy Songs'. I'm not sure all of this and the memories
conjured could be considered humor ... :)
Susan
On Wed, Aug 29, 2012 at 7:36 AM, arslist arsl...@danielbloom.ca wrote:
**
As much as I am
Now, we just need Edelweiss... how about:
Guitar strumming... For ITSM 8.9
8.9 8.9... every morning you greet me...
H-T-M-L-FIVE (t)... Clean Browser independent
Mueller looks happy to mee
Blossom of ITSM, bloom and grow... etc...
Lee Cullom | Northcraft Analytics
IT
Casting a vote for Remedy by the Black Crowes. Can I have some Remedy?
Remedy for me please.
Eric Coughlin
Sr. Software Application Developer
Noridian IT Division
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Wednesday, August
Listers
I know this may be a weird question but is there way to find out if someone
logged into the system on a specific day. I need to find out if an
employee accessed the system on a day last week. We do not have any
additional logging turned on.
AR Server 7.6.04 SP2
ITSM 7.6.04 SP2
Do you have license tracking enabled? If you do, then yesotherwisenot
really.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dan
Sent: Wednesday, August 29, 2012 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Remedy
Alternatively, if the expectation is that the user modifies or submits records
while they are signed on and working then you could search for last modified
and submitter on the desired records.
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501
Meta-Query, bundled with Meta-Update, allows you to run any SQL query without
any SQL clients. In addition, one of the script library samples, AR Tables
Report
http://www.softwaretoolhouse.com/product/SthMupd/scriptlib/scr_Rpt-arschema.html
, generates a CSV of pertinent fields from arschema
FYI, BMC extended the End-Of-Support date for AR System 7.1.00 and the rest of
the ITSM Suite 7.1.00 out to Nov 30, 2012. The date was chosen to be slightly
after the tentatively expected GA release of 8.0.01 - the first Service Pack to
8.0.00.
ITSM Suite 8.0.00 is still tentatively expected
Lidia,
I think you need to look at the service target definition itself and check that
on the Measurement tab you have set to Yes option - Reset Goal for Same Request.
Hope this helps.
Regards
Jiri
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
I misunderstood your question last night Rick. I did the following today:
glsql
select count(*) from HPD_Help_Desk
[Enter] for the remaining questions
If all you need are counts it is must faster to do direct SQL calls than
GetListEntry, I would think. Use the names in the view instead of the T
thanks to everyone who replied!
r
On 8/29/2012 8:31 AM, Dale Hurtt wrote:
I misunderstood your question last night Rick. I did the following today:
glsql
select count(*) from HPD_Help_Desk
[Enter] for the remaining questions
If all you need are counts it is must faster to do direct SQL calls
All,
I seem to remember setting date format to Z for Zulu instead of AM or PM
for military time in ARS.
Rather than look back in my old code, I thought I'd ask the list (I'm Lazy and
some of you military folks probably do this as a rule).
Thanks up front,
Gordon Frank
Hi,
It might be faster, but it is direct SQL and may not work on any database...
Best Regards - Misi, RRR AB, http://rrr.se
I misunderstood your question last night Rick. I did the following today:
glsql
select count(*) from HPD_Help_Desk
[Enter] for the remaining questions
If
Service requests are frequently getting stuck at WO generation because
of SQL data operation error.
When i retry using 'retry' button,WO gets generated and SR moves to next stage.
Can anyone resolve it.
Thanks in advance
Vinay
I still prefer Remedy by Little Boots, that we used last year Daniel
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Eric Coughlin
Sent: August 29, 2012 10:05 AM
To: arslist@ARSLIST.ORG
Subject: [SPAM]Re: OT - If BMC Remedy had a theme song
**
For me is Hotel California.
All the lyrics are a description of my life inside Remedy...
Any time of year you can find us here
or
We are all just prisoners here, of our own device
or
You can check-out any time you like,
But you can never leave!
I'm clearly identified with those
What's the error?
I used to receive error 302, that solved at repeating the operation.
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Wed, Aug 29, 2012 at 7:00 PM, vinay kumar
vinaykumar.anum...@gmail.comwrote:
Service requests are frequently getting stuck at WO generation
Yes.
Repeating the operation is clearing the issue.But we are coming across nearly
30 to 40 Service requests stuck because
of this reason.It would be really helpful if you can suggest any solution to
avoid this.
Thanks in Advance
Vinay
I've always thought of the song by The Prodigy, Poison. The lyrics are
mostly the two guys singing back and forth, I got the poison... then the
other I got the remedy, I got the pulsating rhythmical remedy. I don't know
about you, but my 7.6.4 installation is neither pulsating or rhythmical.
Yeah I donno if you guys have heard this one. It always makes me think about
remedy.
Jason Mraz The Remedy
Chorus.
The remedy is the experience.
This is a dangerous liaison
I say the comedy is that it's serious.
This is a strange enough new play on words
I say the tragedy is how
Hello All,
I wanted to share details on a short-term BMC Remedy Senior Consultant contract
I'm recruiting for in Austin, TX.
The ideal candidate will have a strong consulting background, experience
extracting detailed customer requirements and implementing within BMC Remedy
7.6.04, 2 years
7.6.04? sp2? by chance.. solaris ?
On Wed, Feb 15, 2012 at 12:27 AM, Axton axton.gr...@gmail.com wrote:
API, SQL, and filter. Make a copy of them before you restart arserver
so they are not overwritten or otherwise lost. See what the last
entries in the logs are at the time it was hung.
No More Drama by Mary J. Blige
Sean
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, August 29, 2012 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: If BMC Remedy had a theme song
**
I've always thought of the song
Hi all-
Column Technologies is currently seeking an experienced Remedy Integration
candidate to join our company on a full-time/permanent basis, annual salary and
full-benefits included.
We are flexible on location (candidates must be located in the United States).
The position will involve
Got my vote.
I saw him live in Camden NJ on Sunday night.
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. -
Wouldn't It Be Good - Nik Kershaw
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Wednesday, August 29, 2012 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: If BMC Remedy had a theme song
First a bit of trivia: The first post to the ARS List was by me on Tues.
November 2nd, 1993
Topic: Hey, there are 27 of you out there, how come no one posts? It was my
Welcome to all to the ARS List
[too few posts has not been an issue ever since]
Apparently I wrote this back in 2008, I
Dave - that is my understanding too. I allow unqualified searches, actually
this was inherited, and don't see a problem. In general I think people search
for something (in Remedy). I would suggest not setting up searches behind
buttons/active links that you would expect large results. People
To check if it is related to error 302, you must check the error log file
at the server. If it is 302, you will see a lot of logs of this error.
In our case we didn't solved it yet. For us its a problem investigation
with a proposed workaround (repeat the search). I think that it is related
to
It might be faster, but it is direct SQL and may not work on any database...
select count(*) from HPD_Help_Desk
Does Remedy support a database where the above ANSI SQL won't work?
I suppose if ARS implements view names for their tables differently in another
database, it would not be
Is normalization required prior to identifying CIs so that relationships to
softwareserver and applicationsystem get created when we reconcile?
All relationships are there in BMC.ADDM with ReconID = 0. However these
relationship are not being created in BMC.ASSET. The standard rule for the
No database that I know of :) The flat file database was dropped some time
ago. I expect it would not have worked on it.
View Names can be different in different databases and are given by the
ViewName column of arschema (since 7.1). For an algorithm to get the view
names prior to 7.1
Hello Paul,
There are ways around the unqualified search issues as you hit upon.
Personally, in our org we found unqualified searches caused degradation in
our performance and at times locking up the mid-tier.
To solve our problem our admin has put in a get list limit. But we also
have
I am out of the office until 09/04/2012.
Please contact Eric Cleereman, Phil Isabell, or Todd Carter for any Remedy
related issues. Contact Shannon Snapp for all other items. I can be
reached via cell phone for emergencies at 734-864-1240
Note: This is an automated response to your message
Hi All,
Here is the latest update about the issue.
I had a word with support guys and as per them FTS doesn't fully work with
CMDB or Asset.
Regards,
RK
On Tue, Aug 28, 2012 at 11:04 AM, Goodall, Andrew C ago...@jcp.com wrote:
**
We’ve had a long running issue open with BMC Support
Hi,
Well, this particular code might very well work across databases.
The other main concern with Direct SQL is that it is untraceable by the AR
System. The AR System does not understand what you are doing, and you can
not use AR tools to trace and analyze it in the same way as other
workflow.
Hi Jiri,
It is Ok now. I did many others tests and it seems to work exactly as expected.
Thank you for your help
Lidia
De : Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] De la part de Jiri Pospisil
Envoyé : mercredi 29 août 2012 16:48
À : arslist@ARSLIST.ORG
Objet
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