Antonio, I'm not quite sure how you would integrate Meeting Exchange into an
ITSM system, all MX is really an audio and Web Conference bridge, but what I
can tell is that there is a developer API, but I haven't found any real details
around it. May be worth contacting your Avaya Sales person
OK, I have a strange condition happening, we have some filter Set fields web
service calls that when the external web service returns some error condition,
the filter sets field ID 8 to null, even when field ID 8 is not mapped in the
set fields, this condition is causing the record submit to
to null on
error
**
I've been assured many times over by Doug himself that the Web Service plugin
doesn't use Field 8but like this, I have seen otherwise.
On Tue, Jul 8, 2014 at 12:49 PM, Campbell, Paul (Paul)
p...@avaya.commailto:p...@avaya.com wrote:
**
OK, I have a strange condition
, but it totally can work. Have used that trick hundreds of times
(literally) :-)
Andy
On Friday, June 13, 2014, Campbell, Paul (Paul)
p...@avaya.commailto:p...@avaya.com wrote:
**
OK, I have a major challenge ahead of me, I have a Remedy 7.6.04 environment
that is a fully custom app, no Out
OK, I have a major challenge ahead of me, I have a Remedy 7.6.04 environment
that is a fully custom app, no Out of the Box apps, that interacts with a third
party application via Web Services calls. There are hundreds of
filters/escalations involved, and the third party app is changing the URL
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, June 13, 2014 1:46 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Finding all filters and Escalations that contain a web service set
fields
**
OK, I have a major challenge ahead of me, I
I always use info level setting instead of debug, debug level is real chatty,
info will show the soap messages that are being exchanged
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal
Sent: Tuesday, June
The DateNum function is your friend here, try this
Have a temp character field and set it to be:
Temp Character = (DATENUM(mm, $DATE$) +1) + /1/) + YEAR($TIMESTAMP$) (You
may have to reformat this a bit depending on Locale)
Then have another set fields into a temp date field that does
Temp
Here is a link to a BMC Communities article that is the best I’ve ever seen
about fast and list threads, good work from David Still
I have several different applications that are using the same Remedy hosted
Custom Web Service and when these applications request the WSDL to get the
endpoint, all of these applications but one are getting a correct endpoint as
shown in the midtier log snippet below (I've replaced parts of the
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, April 25, 2014 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Strange behavior of a Remedy WebService WSDL requests
**
I have several different applications that are using the same
OK, so I think of myself as a fairly tech savvy individual and can work my way
through most problems, but the Search Feature in Developer Studio seems like it
doesn't ever work for me, so here is what I am trying to do:
I am looking for every filter that has the string RETRY_UPDATE in the
Object Relationships
turned on right? The Dev Studio search uses this data when searching. I think
Dev Studio has the logic to not let you perform a search if this is turned off
but I don't have a server with it turned off to validate.
Jason
On Tue, Apr 8, 2014 at 8:01 AM, Campbell, Paul
I believe it is an issue with the c libraries they use for oracle that it can't
handle any comments, because I have used BEGIN
procedure_name('parameter1','parameter2', $parameter3$ ); END; before but
comments are a no go, I also have used select function_name('$parameter$') from
dual to get
I started Remedy development in sometime mid 1994 on version 2.1 I think but I
think I joined the list a year or two later, and OH HOW I REMEMBER having to
stack buttons for multiple active links. I remember having to work like 4 am
to 9 am so our saves wouldn't happen during production hours
Raj, I just sent you a sanitized sample of what I have used in the past. I do
all of my installs via the silent installation method, my servers are on the
other side of the United States from my office, X-Windows was WAAAY too
painfully slow, it took 30 minutes to get to the first prompt
of workflow that
relate to a specific field or other objects.
Rod
On 4 October 2013 00:41, Campbell, Paul (Paul)
p...@avaya.commailto:p...@avaya.com wrote:
**
So has anyone gotten the search feature to work in developer studio to really
work, I am am using Dev Studio 8.1 searching against
or other objects.
Rod
On 4 October 2013 00:41, Campbell, Paul (Paul)
p...@avaya.commailto:p...@avaya.com wrote:
**
So has anyone gotten the search feature to work in developer studio to really
work, I am am using Dev Studio 8.1 searching against a 7.6.04 server and I am
trying to do something
So has anyone gotten the search feature to work in developer studio to really
work, I am am using Dev Studio 8.1 searching against a 7.6.04 server and I am
trying to do something that seems really simple, but I can't seem to find any
matches, so I want to find all filters that fire on submit or
RRRChive may be a good choice for this as well
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, October 02, 2013 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Oracle to SQL
**
You have GOT to be kidding, Kiran.
Professional Boat Sitter, have everything ready, beer on ice, AC on cold when
the owner arrives!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, September 26, 2013 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Fun -- if you
So, on Dev Studio versions prior to 8.1, I could right-click on a packing and
either select Edit to open a packing list in edit mode to add/remove items,
or I could Open a packing list to see the contents, much like a working list,
etc. Now with 8.1, the Open action brings the packing list up
/open issue
**
are you trying to open it from the packing list off of the root of the tree, or
out of the all objects packing list?if I open a packing list (dbl click)
from the root item, it opens like I think you are looking for.
On Fri, Sep 13, 2013 at 9:17 AM, Campbell, Paul (Paul)
p
We are currently running 30
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Friday, September 06, 2013 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: How many escalation pools do you have...?
**
I believe the limit is based on
I am about to start implementing the AR Email engine for a custom set of apps
and I have two things I am trying to tackle, one is how can I track and
hopefully report on bounced back emails. We want to poll the inbox to get any
Non-Deliverable reports and save them so that someone can go and
OK, put on your thinking caps for this one, it's a good one
I had a situation where our database was experiencing user locks for a specific
sql transaction that was causing fast threads to get hung in a waiting state,
some for days, so for the background:
Our environment:
We are running a
Properties for each form.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Thursday, August 15, 2013 10:08 AM
To: arslist@ARSLIST.ORG
Subject: User locks in db causing stuck threads that aren't timed out
**
OK, put
XMLGateway from Java System Solutions is a great product for this type of work
and support is great. We use it in-house and seem to keep finding more uses
for it all the time.
Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy
Team | Avaya Client Services |
|
This has prompted me to pose a similar question, I've been doing remedy custom
development for many years, since the 2.x days (those were painful) but I have
never really done any ITSM work. I think I need to get better acquainted with
ITSM and how it all works since that seems where the lion's
I am pretty sure you can do an arsignal -c hostname[:port} to force a reread of
the config file
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Thursday, July 25, 2013 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Karthik, I don't understand the statement As there are multiple results the
data cannot be directly mapped in the output mapping in the set fields. so,
there is a need to have another form to store data. Here you need to use your
secondary form fields mapped.
I am not aware of a way to have
One way might be to increment and store the entry count when the note is added
by using a display only text field to add the note and set the diary to
read-only for note display and have a button to add the note to the diary field
and increment the count or set it to the diary on save and
not need FORM_Primary.You can do a service action from
Form A to Form A and a filter (that fires on Service) will do the web service
call.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Wednesday, July 10, 2013 9
This is going to be a bit wordy, so hang with me
My custom Remedy environment integrates with an Oracle Fusion Middle Ware
server to perform Web Service operations for a third Party app (Siebel) and the
filters we build have the user, password, and end points imbedded in the filter
actions, so
This is where Server Statistics are your friend, as you can watch the thread
count growth over time to get an idea of peak thread counts, watch the growth,
Identify times when more threads are needed (End of month List Count Jumping up
for reports), etc. We found that when we moved from a
I have seen issues where the Windows User tool crashes as well, I seem to see
it more when doing GUI related activates, like clicking in a field, or trying
to click and drag to select the value in a field, and doing a copy to new and
clicking in a field to change data. The User tool just
I always install a Remedy only installation of Java in a directory the app
controls just for this reason, that way I know what version is being ran, I
control when updates are made etc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
Has anyone had any luck sending a file in a remedy Attachment field to an
external web service that accepts attachments, I have a requirement to send a
tar file to a Siebel web service that accepts attachments and looking for
pointer on how to do this? Our servers are RH Linux running ARS
OK, it seems you should just try something before you ask, it was fairly
simple, I just mapped the attachment field directly into the WS field that
accepted the base64 encoded file data
From: Campbell, Paul (Paul)
Sent: Thursday, May 09, 2013 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Sending
containing the hexadecimal thread and LWP
numbers is printed and then processed using common Linux utilities to produce
the formatted output.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: 25 February 2013 20:05
To: arslist
OK ARSystem Linux gurus out there, I am moving to RHEL6 from Solaris 9 and on
Solaris I could run a prstat -L -p arserverd pid and it would give me the
arserverd/threadID of the top cpu using thread, I could then look at the
arthread log and see which tid that thread would be in the filter/sql
We are upgrading our 7.5 Solaris/Oracle custom apps arserver to 7.6.04 SP4 and
my change control group and DBAs are wanting to what tables are modified (and
what are the changes) and how many data records are inserted/updated as part of
the upgrade process. Are these changes documented
I have some test cases that do a web service calls that use an incorrect
password in them just to check that we get a proper error message back, but on
my new 7.6.04 Midtier servers, I have noticed that I am getting a different
error response that we used to on our 7.5 servers.
7.5 Midtier on
We are moving our 7.6.04 servers from Solaris 9 to RHEL 6 and we have noticed
that when you do a filter set fields and set the value of a Date/Time field
into a character field, I get a differently formatted time value on our Solaris
server as opposed to our new Linux servers, this is causing
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Tuesday, January 15, 2013 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Different date format when setting Date/Time field into a Character
.
Regards/Vaibhav
On Mon, Dec 10, 2012 at 9:41 AM, Campbell, Paul (Paul)
p...@avaya.commailto:p...@avaya.com wrote:
7.6.04 on Red Hat Enterprise Linux Server release 6.3 (Santiago) and the
installer failed when trying to start the arserver p
_ARSlist: Where the Answers Are and have been for 20
I am doing a fresh install of arserver 7.6.04 on Red Hat Enterprise Linux
Server release 6.3 (Santiago) and the installer failed when trying to start the
arserver process. So I tried to execute arsystem to see if any errors were
being thrown, and I get this error
./armonitor: error while
: Campbell, Paul (Paul)
Sent: Monday, December 10, 2012 12:42 PM
To: 'arslist@ARSLIST.ORG'
Subject: Problems with armonitor starting during 7.6.04 install , armonitor
giving wrong ELF class: ELFCLASS64
I am doing a fresh install of arserver 7.6.04 on Red Hat Enterprise Linux
Server release 6.3
Of Campbell, Paul (Paul)
Sent: 07 December 2012 00:16
To: arslist@ARSLIST.ORG
Subject: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to
7.6.04 SP4
**
I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu
utility in Overlay mode and when I run
?
Best Regards,
Kiran H
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, December 07, 2012 7:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2
to 7.6.04 SP4
I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu
utility in Overlay mode and when I run the setup.sh, I am getting failures in
the postInstall portion when it is loading the serveradmin.def. The
ARServer-RIK_PostUpgrade_error.log is showing the info below. When I
My company is doing a datacenter move and we are replacing equipment, we are
moving from Solaris 9 zones to RedHat RHEL 5 OS and around the same time we
are doing an ARServer upgrade from 7.5 to 8.0 and I have some questions on
whether we have to upgrade our Oracle database from 10G to 11G.
We have noticed this as well, we have started using the criteria '1'=XYZ so
it will hit the indexed EntryID field, made quite a difference on some of our
big tables.
Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy
Team | Avaya Client Services |
| 1145 Sanctuary
How do you set the criteria, do you leave it blank?
Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy
Team | Avaya Client Services |
| 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 |
678-421-5342
Everyone needs deadlines. Even the beavers.
/ If any records match Take No
Action then don't even check the database, just create a new record.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Wednesday, November 14, 2012 11:46 AM
To: arslist@ARSLIST.ORG
We use External for Table field and Set Field criteria for lookup of data where
the Business processes tend to change a good bit, but I can see several places
where I could see using it in a Run-If as well. A well tested data change is
easier to implement than a code change at my company since
because some of them were so
powerful that they could 'take the system down'.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, September 07, 2012 8:56 AM
To: arslist@ARSLIST.ORG
Subject
I think these guys ended up with Telalert
http://www.mir3.com/telalert
Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy
Team | Avaya Client Services |
| 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 |
678-421-5342
-Original
There goes the neighborhood! I hope this doesn't turn out like the Peregrine
purchase of Remedy!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, June 20, 2012 9:56 AM
To: arslist@ARSLIST.ORG
We do a lot of these actions based on what we call a temp command, where we use
a display only field (temp_command) and set come kind of value to the field,
like SET_STATUS, and then have a filter that runs where the 'temp_command' =
SET_STATUS do the real work, then have a piece of Perl or
You may want to make sure your script is not using a user in the Administrator
group, so that if for some reason you want to put a server in Admin Only mode,
your script would return a failure and have the loadbalancer remove the server
from the load balanced group if you set admin only mode to
To help speed this process up when running the installer, we used the silent
installation process and let options text file populate the values, still slow
as molasses on a cold winter morning, but closer to being bearable. Take a
look at appendix B of the install guide for more info.
From:
Lisa, when you rem out that java line, nothing happens because that is what
runs the actual import of the data, the dataimport.bat sets up the environment
variables needed to run java and call the dataimport class and then takes all
of the parameters you specify on the command line and runs
is it?
And I don't need to specify any options do I, if I'm specifying them in the
command line?
Thanks!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Monday, January 30, 2012 3:41
?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Thursday, January 19, 2012 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.5 Integration with SubVersion
Yes, That's correct
-Original Message
We use XMLGateway for JMS and we have had good luck with it
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, January 20, 2012 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy JMS
I am actually just finishing up an integration with subversion and I to store
all of the work done on a specific group of work (we are using KANBAN
development methodology so a group of work is a story to us) we create a branch
in SVN for each story, and store any changes that are a part of
?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Thursday, January 19, 2012 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.5 Integration with SubVersion
I am actually just finishing up
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