Re: How to transmit data from external application to Remedy

2013-02-21 Thread Daniel Condrea
ARAPI 8.0 Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mr. Tee Sent: Friday, February 15, 2013 11:46 AM To: arslist@ARSLIST.ORG Subject: How to transmit data from external application to Remedy Hi Everyone, We

Re: AR System .NET and COM API 8.0

2013-02-12 Thread Daniel Condrea
Hello All, We are using 'AR System .NET and COM API' since 2005. Thank you, Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Prakash Roy Sent: Monday, February 11, 2013 7:04 PM To: arslist@ARSLIST.ORG Subject: AR

Re: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue

2013-02-12 Thread Daniel Condrea
Hi All, My advice is to use something from RRR. I cannot remember its name, but do not use BMC Migrator. I've started with Migrator than used RRR for daily syncs. In the end it proves that we have correctly synchronized last records/thickets, while the first records/thickets where out of

Re: Monitoring

2012-12-07 Thread Daniel Condrea
Hello All Does anybody managed to make 'BMC Remedy Health Advisor' work without ITSM? Daniel ARS 7.6.04 Oracle 10 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, December 06, 2012 10:37 PM

Re: Handle Duplicate Request IDs By: Update Old Record with New Record's Data

2012-06-26 Thread Daniel Condrea
Hello All, On a old computer, I've managed to upgrade to 7.6.04 tools and now everything is ok. The difference is in OS. The old commuter has an XP SP3, while the new one runs Win 7 on 32. ' 'Ignore required field'' This option is valid only for noncore fields. In general I

Handle Duplicate Request IDs By: Update Old Record with New Record's Data

2012-06-22 Thread Daniel Condrea
Hello all, Sometimes I need to update an old record with new data. In version ARS 7.1 I've done it by modifying an export of type ARX and then I use de Import tool to update de old record. Now we use ARS 7.6.04. I've tried the same technique using Data Import Tool with option Handle Duplicate

Re: Component ARS 42I

2012-01-10 Thread Daniel Condrea
Hi All, For NET applications I am using ARNETAPI for more then 5 years. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of VARGAS, JESUS EMILIO (JESUS EMILIO) Sent: Tuesday, January 10, 2012 7:29 PM To: arslist@ARSLIST.ORG Subject:

Re: Importing data from server upgrade 7.6.3 to 7.6.4

2011-11-19 Thread Daniel Condrea
Hello All, I had a similar problem. I've tried to migrate data using ARX, then Data import 7.6.04. The tool said that over 5 records where imported, while in the database I found no more than 8000. In the end I manage to import data using Migrator 7.6.04 SP2, than sync it with RRR|Chive. I

Re: Clearing User Tool cache

2011-09-13 Thread Daniel Condrea
Hello, For example in 7.6 in registry HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\AR System User\7.6 Value for HomeDir gives you the place for all local cache for each AR user defines locally. .Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Install another ARS on the same machine

2011-06-14 Thread Daniel Condrea
7.1 multiple times on the same server. Its a good try to see if it works. Thanks, Vikram Daniel Condrea wrote: Hello all, I am in difficult situation. We have to upgrade the actual ARS server from version 7.1 to version 7.6.04. The installer stops because the actual installation is ARS

Install another ARS on the same machine

2011-06-02 Thread Daniel Condrea
Hello all, I am in difficult situation. We have to upgrade the actual ARS server from version 7.1 to version 7.6.04. The installer stops because the actual installation is ARS no-UNICODE on a Unicode Oracle server. I want to install on the same machine another ARS server of version 7.6.04 Do

Re: 7.6.4 Upgrade

2011-04-06 Thread Daniel Condrea
.. Before you attempt this, it would be safe to have a backup of your database in its current state, so you have a recovery point.. Joe -Original Message- From: Daniel Condrea Sent: Wednesday, April 06, 2011 1:01 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject

7.6.4 Upgrade

2011-04-05 Thread Daniel Condrea
Hello All, We use ARS in custom mode and, so far, there is no need for UNICODE. The migration from 6.3 to 7.1 let us upgrade ARS server on UNICODE Oracle 10g. Consequently we have a ARS server that is nonUNICODE an Oracle that is UNICODE. Now we have to migrate ARS server from version 7.1 to

Re: Macro not honoring the data retrieval settings

2011-01-20 Thread Daniel Condrea
Hello All Way try to record a macro when there is 'Open window' action? Macros are no longer supported. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Viki_kulkarni Sent: Thursday, January 20, 2011 9:01 AM To:

Re: SSL and Web Services

2011-01-07 Thread Daniel Condrea
Thank you very much Atul. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Thursday, January 06, 2011 5:52 PM To: arslist@ARSLIST.ORG Subject: Re: SSL and Web Services On the ARS server, certificate needs

Linked Server Oracle Date

2010-10-26 Thread Daniel Condrea
Hi Steve, In my opinion MS SQL is simpler to admin compared with Oracle. Due to 'Linked Server Oracle Date' I have been forced to move to Oracle. Daniel From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Guy

Re: Conversion from Informix to SQLServer or Oracle?

2010-10-07 Thread Daniel Condrea
Hello All, In my opinion if there is no functionality that ties applications from Informix database, there are no constrains. For example I switch back and forward between Oracle and MS SQL 2 times. The only issue is database performance and how it easy to manage it. In my case ARS + MS SQL

Re: Run Process on the Mid Tier

2010-09-23 Thread Daniel Condrea
A million USD or EUR question? Daniel From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Thursday, September 23, 2010 2:43 PM To: arslist@ARSLIST.ORG Subject: Run Process on the Mid Tier ** I

ARAPI.NET

2010-09-17 Thread Daniel Condrea
Hello All, We are planning to migrate to 7.6 and using ARAPI.NET on the production server. What is the future of ARAPI.NET? Thank you, Daniel * This message and any attachments (the message) are confidential and intended solely for the addressees. Any

Re: Substitute for RUNPROCESS in mid-tier.

2010-09-11 Thread Daniel Condrea
Hello all, It is a security risk to be able to execute something on the remote computer from a BROWSER. Calling an EXE it is in the same category as DDE and OLE action. This is the main reason I am an advocate of ARS client. A clickonce of ARS client would be a better idea. Daniel Condrea

Re: intermittent ERROR (91): RPC call failed; ONC/RPC call timed out

2010-09-07 Thread Daniel Condrea
Check system. Somebody noticed a slight difference between systems. Daniel From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Tuesday, September 07, 2010 4:03 PM To: arslist@ARSLIST.ORG Subject:

SEVERE (com.remedy.log.SERVLET) : GoatException during NDXRequest: ARERR [9093] User is currently connected from another machine

2010-09-02 Thread Daniel Condrea
Hello all, Does a way to avoid this kind of errors? Mid-tier 7.1 - Linux ARS 7.1 on Win 2003 with ORCL 10g Thank you very much, Daniel * This message and any attachments (the message) are confidential and intended solely for the addressees. Any unauthorised

Re: ARADMIN and ARUSER tool for windows 7

2010-08-31 Thread Daniel Condrea
7.6.03 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Anuj DUA Sent: Tuesday, August 31, 2010 8:04 AM To: arslist@ARSLIST.ORG Subject: ARADMIN and ARUSER tool for windows 7 ** Hello list, Kindly suggest the

Re: Site to Excel

2010-08-31 Thread Daniel Condrea
Thank you Victor -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Victor Sent: Tuesday, August 31, 2010 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: Site to Excel On Thursday 26 Aug 2010 16:44:04 Danny Kellett wrote: Hi

Re: ODBC -- call failed error bringing data into MS Access

2010-06-30 Thread Daniel Condrea
Hi all, Users in general tends to use ODBC for ARS like, let say, any Oracle ODBC. Use only one form (table in ACC, CR or Excel). If there is a need to report on 2 or more forms, build JOIN form in ARS, than make a report on join form. I test my SQL with MSQUERY before using in ACC or XLS.

Re: How to Copy to Clipboard on Gain Focus?

2010-06-25 Thread Daniel Condrea
Hi List, As long as display only fields are available it makes no sense to use something like copy the text of a text element to clipboard on gain focus. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke

Re: Is it possible to run a search from an activelink?

2010-05-30 Thread Daniel Condrea
PERFORM-ACTION-ACTIVE-LINK ! Button: PERFORM-ACTION-ACTIVE-LINK 1 fieldID ! Return/Table Dbl-Clk: PERFORM-ACTION-ACTIVE-LINK 2 fieldID ! Submit: PERFORM-ACTION-ACTIVE-LINK 4 ! Modify: PERFORM-ACTION-ACTIVE-LINK 8 ! Display: PERFORM-ACTION-ACTIVE-LINK 16 ! Menu Choice:

Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64

2010-05-20 Thread Daniel Condrea
The only CERTAIN thing in this world is TAXES and DEATH. I am not the author. ::) Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Bess Sent: Wednesday, May 19, 2010 8:24 PM To: arslist@ARSLIST.ORG Subject:

Re: UNIX to Windows Remedy Migration

2010-05-04 Thread Daniel Condrea
Hello All, In my opinion is much easier to admin a MS SQL than Oracle. You do not need any special skills. I have done it for 6 years. For better integration with other applications developed on Oracle we decided to migrate ARS server to ORCL. My advice is to my a machine with at least 2

Re: UNIX to Windows Remedy Migration

2010-05-04 Thread Daniel Condrea
] On Behalf Of Daniel Condrea Sent: Tuesday, May 04, 2010 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: UNIX to Windows Remedy Migration ** Hello All, In my opinion is much easier to admin a MS SQL than Oracle. You do not need any special skills. I have done it for 6 years. For better

One Mid-Tier many ARS servers

2010-04-28 Thread Daniel Condrea
Hello All, I unable to figure out how to do it. Can anyone tell me a way to connect one Mid-Tier v7.1 running on Linux with 2 ARS v7.1 running on Oracle 10i? Many thanks, Daniel * This message and any attachments (the message) are confidential and intended

Re: Future of OLE/DDE integrations?

2010-04-28 Thread Daniel Condrea
. A good idea is to develop BMC-Remedy user tool as clickonce application Best regards, Daniel Condrea -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Francois Seegers Sent: Thursday, April 29, 2010 8:13 AM To: arslist

Re: need to design a counter

2010-04-21 Thread Daniel Condrea
Hi Raj, In your example 'form1' is parent. 'form2' is child. In form2 tickets are created based on ticket created in form1. In this case on 'form2' you must have a required field that hold 'Request ID' for ticket submitted in form1. Create a display only field of type integer on form1. Define a

Re: Strage issue

2010-04-13 Thread Daniel Condrea
Of Daniel Condrea Sent: Monday, April 12, 2010 9:30 AM To: arslist@ARSLIST.ORG Subject: FW: Strage issue ** I have tryed your sugestion and ARS generate an error is I have noticed that 'AR System

Strage issue

2010-04-12 Thread Daniel Condrea
Hello All, According to documentation if there is a need to start ARS without AR System Portmapper in the ar.cfg file must exist: Register-With-Portmapper: F After restart we get Can you help me with a sugestion? Daniel ARS 7.1 patch 008 Oracle 10G *

FW: Strage issue

2010-04-12 Thread Daniel Condrea
just instructs arserver not utilize portmapper but does not prevent portmapper from starting. Disable portmapper as a service and restart arserver. On Mon, Apr 12, 2010 at 3:57 PM, Daniel Condrea daniel.cond...@orange-ftgroup.com wrote: ** Hello All, According

Re: Change from Tomcat to IIS - how?

2010-03-24 Thread Daniel Condrea
Hello, My advice is to use http://www.newatlanta.com/ with IIS. We are using here - Internal. Win 2003, Midtier 7.1 patch 008 For extern use we have Linux, Midtier 7.1 patch 008. Daniel * This message and any attachments (the message) are confidential and

Re: Change from Tomcat to IIS - how?

2010-03-24 Thread Daniel Condrea
Good point Shawn. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, March 24, 2010 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? I would suggest talking to

The JSWRiter parameter is not set to mutiline mode. Performance might get affected due to this.

2010-03-19 Thread Daniel Condrea
Hello all, In the log file we get: The JSWRiter parameter is not set to mutiline mode. Performance might get affected due to this. Do you have any sugestion? Daniel * This message and any attachments (the message) are confidential and intended solely for the