Re: WWRUG12 Doug Mueller and Kia Benhia Keynote

2012-10-18 Thread Jose Huerta
What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com El 17/10/2012, a las 19:33, Doug Blair d...@blairing.com escribió: Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile

Re: Status Reasons for Assigned and In Progress Statuses

2012-10-18 Thread Jose Huerta
the status reason to the z chart else set the Z char to null And just after the ootb filter another filter If z char is not null then copy the z char to both the status reason and z status reason. Jose Huerta theremedyforit.com El 10/10/2012, a las 20:02, Cecil, Ken kce...@hubbell.com escribió

Re: Configuring IMAP with SSL

2012-10-18 Thread Jose Huerta
Thanks! Jose Huerta theremedyforit.com El 10/10/2012, a las 11:18, Hullule, Kiran kiran_hull...@bmc.com escribió: ** Please check attached doc, it may help you as it also describes the same handshake error. From: Action Request System discussion list(ARSList) [mailto:arslist

Re: Integrating 2 Remedy systems

2012-09-13 Thread Jose Huerta
. The main system is the one who first creates the ticket. Jose Huerta theremedyforit.com El 13/09/2012, a las 05:38, Karthik karthik...@gmail.com escribió: ** Thanks Jose. Regards, Karthik On 13 September 2012 03:41, Jose Manuel Huerta Guillén arsl...@theremedyforit.com wrote: ** I

Re: Integrating 2 or more remedy systems and non remedy systems

2012-09-13 Thread Jose Huerta
I think that it's a best practice not to install new versions of any software until the first service pack is published. This applies to ARS, and any other software. Jose Huerta theremedyforit.com El 12/09/2012, a las 22:07, pritch pri...@ptd.net escribió: just as an FYI - At a breakfast

Re: EXTERNAL in Filter Run-If

2012-09-07 Thread Jose Huerta
. The same applies to the configuration files of a server. The change is more related with risk than with the container of the code. Jose Huerta theremedyforit.com El 07/09/2012, a las 17:23, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil escribió: I have also used the argument that Remedy code

Fwd: SLM issue

2012-08-30 Thread Jose Huerta
I think this conversation is worth to share Jose Huerta theremedyforit.com Inicio del mensaje reenviado: De: Rajesh Nair rajesh.nair@gmail.com Fecha: 30 de agosto de 2012 08:45:02 GMT+02:00 Para: Jose Manuel Huerta Guillén arsl...@theremedyforit.com Asunto: Re: SLM issue Wow

Re: Tables, filters and refreshing

2012-08-10 Thread Jose Huerta
:) Yes, but after running the round of white box testing, I discovered that my programmers where using the application-release-pending process at the end of service processing. So I think that I remain on the supported side. El viernes, 10 de agosto de 2012, Misi Mladoniczky escribió: Hi

Re: Need to add menus to some fields on AST forms

2012-08-10 Thread Jose Huerta
studio, using an overlay. There is no need to deal with the class manager. Jose Huerta theremedyforit.com El 10/08/2012, a las 18:05, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil escribió: Julie, Unfortunately you cannot attach a menu to a field via workflow that doesn't already have

Re: ITSM 7.6.04 Join form Query

2012-08-09 Thread Jose Huerta
an SQL view that only show the last value. This can be met with subqueries. Then you can create a view form that maps this SQL view. Regards, Jose Huerta theremedyforit.com El 09/08/2012, a las 17:26, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil escribió: Actually...I was talking about SQL

Re: OT: ARSLIST Signal-to-noise ratio

2012-08-07 Thread Jose Huerta
As I said, what defines ARSlist is not the communication interface, but its people. The quality and independence you can find here is far beyond the BMC Developer Network. El martes, 7 de agosto de 2012, Nathan Aker escribió: ** Jose, If you prefer a forum style interface, there is the BMC

Re: OT: ARSLIST Signal-to-noise ratio

2012-08-07 Thread Jose Huerta
Sorry for the signature... My mobile app adds it automatically, And I don't know how to avoid it... 2012/8/7 Jose Huerta jose.hue...@sm2baleares.es As I said, what defines ARSlist is not the communication interface, but its people. The quality and independence you can find here is far beyond

Re: OT: ARSLIST Signal-to-noise ratio

2012-08-07 Thread Jose Huerta
...but I participate in both, so I would suggest participating where you want to participate, and not where you don't. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, August 06, 2012 3:42 PM

Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

2012-08-07 Thread Jose Huerta
, I accept your opinion and I will continue using ARSlist. And to end my contribution on this thread (because it seems that someone is feeling attacked): I'm not trying to feed the troll (said on my first mail on this thread), I just want to contribute. Regards, Jose Huerta

Re: Filter Plugin

2012-08-06 Thread Jose Huerta
a display only form with a service structure, so it will be easy to use the call. As soon as I'll get it running I will post it, with the def file. Regards, Jose Huerta theremedyforit.com On Mon, Aug 6, 2012 at 1:37 AM, arslist arsl...@danielbloom.ca wrote: ** That would be good, just thought

Re: OT: ARSLIST Signal-to-noise ratio

2012-08-06 Thread Jose Huerta
myself independent and free. Again, please I try to help with my comment. I say it with my best intention, and I'm not trying to feed the troll. Don't matter the format ARSlist uses, I will continue to read it. Regards, Jose Huerta theremedyforit.com

Re: Filter Plugin

2012-08-05 Thread Jose Huerta
On Aug 4, 2012, at 5:02 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Thanks for the answer Misi. I added those details on communities: https://communities.bmc.com/communities/message/258870#258870 ** ** Platform is 7.5 ** ** Jose M. Huerta Project Manager

Re: Filter Plugin

2012-08-04 Thread Jose Huerta
Thanks for the answer Misi. I added those details on communities: https://communities.bmc.com/communities/message/258870#258870 Platform is 7.5 Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A.

Re: Filter Plugin

2012-08-04 Thread Jose Huerta
directory structure. I just ran into an issue where the root directory was named Ar system and the path was pointing to arsystem without the space. Sent from my iPhone On Aug 4, 2012, at 5:02 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Thanks for the answer Misi. I added those

Problem processing incoming mail

2012-08-03 Thread Jose Huerta
Hi listers, I created a filter on AR System Email Messages form as the next: Execution: Enabled, Submit, 900 Qualification: None ACTIONS: PUSH: New request to form AAA:Email with the subject and plain text body. If I create a request on this form, the request at AAA:Email is created. If I

Re: Introducing BMC Remedy Health Advisor utility

2012-08-03 Thread Jose Huerta
Wow! Great news! It has been always a difficult task! Regards, Jose Huerta theremedyforit.com Jos On Fri, Aug 3, 2012 at 4:43 AM, Mohan Panchangmath mpanch...@yahoo.comwrote: ** Thanks David! Mohan On Aug 2, 2012, at 4:44 PM, Easter, David david_eas...@bmc.com wrote: ** Ø I

Re: Problem processing incoming mail

2012-08-03 Thread Jose Huerta
adjuntos si no es necesario. 2012/8/3 Jose Huerta jose.hue...@sm2baleares.es Hi listers, I created a filter on AR System Email Messages form as the next: Execution: Enabled, Submit, 900 Qualification: None ACTIONS: PUSH: New request to form AAA:Email with the subject and plain text body

Re: Problem processing incoming mail

2012-08-03 Thread Jose Huerta
...@rockwellcollins.com* javascript:_e({}, 'cvml', 'cmrho...@rockwellcollins.com');* **www.rockwellcollins.com* http://www.rockwellcollins.com/ From:Jose Huerta jose.hue...@sm2baleares.es javascript:_e({}, 'cvml', 'jose.hue...@sm2baleares.es'); To:arslist@ARSLIST.ORG javascript:_e({}, 'cvml

Re: Problem processing incoming mail

2012-08-03 Thread Jose Huerta
Martin D'Souza jdso...@shyle.netwrote: ** You would still be better off with the Push Field If qualification to prevent outgoing messages to be pushed as well.. It would be cleaner unless you do intend the outgoing messages to create a record as well.. Joe *From:* Jose Huerta jose.hue

Filter Plugin

2012-08-03 Thread Jose Huerta
Hi, I downloaded a Regular Expression Filter plugin: https://docs.google.com/file/d/0B-bp0VcxY-nAZTIwZmQwZTUtZGU3MC00MWVjLWFmMmYtZDdlN2ExN2VhZGVm/edit?hl=en_US I installed it following:

Re: [EXTERNAL] ITSM 7.6.04 Incident Templates

2012-08-01 Thread Jose Huerta
' = 1) The problem of creating new support groups that are not really support groups is the added noise in the system. In the past we added support groups for permissions, approvals and other stuff that today are just noise for support group menus. Hope it helps! Regards, Jose Huerta http

Configuring companies and multi-tenancy

2012-08-01 Thread Jose Huerta
I have an special case, and I know that there are a lot of solutions. But I want to hear from you, experts, what's your opinion. Here's the case: A public administration has 10 divisions (Transport, Healthcare, Security, Employment, ...) The IT service is organized in two tiers. First there is

Re: Configuring companies and multi-tenancy

2012-08-01 Thread Jose Huerta
] *On Behalf Of *Jose Huerta *Sent:* Wednesday, August 01, 2012 4:58 PM *To:* arslist@arslist.org *Subject:* Configuring companies and multi-tenancy ** ** ** I have an special case, and I know that there are a lot of solutions. But I want to hear from you, experts, what's your opinion

Re: RRR|ITSM 7.6.04 Documented

2012-07-31 Thread Jose Huerta
Great contribution. I will link it on my blog! Do you have the same resource for older versions? Which patch is considered? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita

Re: Congrats to Misi

2012-07-30 Thread Jose Huerta
Only SLA Manager?!? Don't lie to yourself. She is currently the manager for everything! Regards, Jose Huerta On Mon, Jul 30, 2012 at 11:32 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I guess that the little girl is definitely the VIP, and Susanne has annexed many of the other roles

Re: Congrats to Misi

2012-07-27 Thread Jose Huerta
Congratulations!! Who will be the new MVP on arslist? Misi's level will surely go down! :) On Fri, Jul 27, 2012 at 10:04 AM, Rod Harris r...@smapps.com.au wrote: ** Congratulations to Misi and his family, Great news to hear why Misi has been a little bit quiet lately. No doubt he has some

BMC support = Apple store guys?

2012-07-27 Thread Jose Huerta
When you discuss some issue with support people do you feel that you know more about the product than the support staff? I have the same sensation on myself that when going to the Apple Store and making questions to the shop assistants... Regards, Jose Huerta http://theremedyforit.com

Re: 7.6.04 Super Slow

2012-07-21 Thread Jose Huerta
stopped. When connecting to the server during the slow-time-frame with the user tool we demonstrate that the ARS was the slow part. So we focused to see what was happening at this part, debug of workflow and see the abnormal API activity. Regards, Jose Huerta On Sat, Jul 21, 2012 at 7:11 AM, Brian

Re: Rows selection on Chrome

2012-07-21 Thread Jose Huerta
I use the same configuration on a customer and we are able to do multiple selections using ctrl and mays keys... Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2

Re: Counter

2012-07-20 Thread Jose Huerta
as my own) [image: Inline image 1] On Fri, Jul 20, 2012 at 12:42 AM, Jose Huerta jose.hue...@sm2baleares.esjavascript:_e({}, 'cvml', 'jose.hue...@sm2baleares.es'); wrote: ** I think that it is easier and better to create a log of use. Create a new form as Joe advised, not to store

Re: Flashboards and time axis

2012-07-18 Thread Jose Huerta
annoying. You can manually create the historical data by pushing your data into the fb hiatory form. On Jul 17, 2012 1:15 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Sorry for pulling up this question, but it's important to me. Thanks! On Mon, Jul 16, 2012 at 10:51 AM, Jose Huerta

Re: ITSM Assignee - Timetable

2012-07-18 Thread Jose Huerta
modification on the incident, so the guide is fired. The requirement of the customer is to empty the assignee at the end of the turn, because the dispatching is manual. If dispatching is automatic, it can easily changed to assign a valid user. Regards, Jose Huerta On Wed, Jul 18, 2012 at 6:44 PM

Re: Flashboards and time axis

2012-07-17 Thread Jose Huerta
Sorry for pulling up this question, but it's important to me. Thanks! On Mon, Jul 16, 2012 at 10:51 AM, Jose Huerta jose.hue...@sm2baleares.eswrote: Hi listers, I have a requirement from a customer that we can't accomplish, but I'm sure that it is possible. I have a form

Flashboards and time axis

2012-07-16 Thread Jose Huerta
Hi listers, I have a requirement from a customer that we can't accomplish, but I'm sure that it is possible. I have a form with these fields, among others: - ActualDate: A date value, indicating to which date is related the request. - Value: The value to show at the graph. - IdParent: Each

Requirements for developer environment

2012-07-16 Thread Jose Huerta
Hi, We have a development server farm based on VMware. I want to create as much as possible development environment in order to test different versions and play a little with them. The question is: What is under your opinion the minimum requirement of RAM + # Virtual cores for development, where

Re: Floating License Estimation - rule of thumb or formula

2012-07-10 Thread Jose Huerta
Hi all, Just to make it clear. All your approaches based on the experience on your own system are the best ones. My post is about guessing the cost of a new Remedy deployment without historical data. Not for buying licenses, but to be able to create a business case. Regards, Jose Huerta http

Re: Floating License Estimation - rule of thumb or formula

2012-07-09 Thread Jose Huerta
it on my blog. Any feedback would be appreciated. Regards, Jose Huerta On Fri, Jun 29, 2012 at 10:45 PM, Mauricio M. mau.rem...@gmail.com wrote: ** I guess the first approach and easiest way to proceed is to estimate a 3:1 ratio or 5:1 ratio according to the book, maybe applying some % up

Re: WWRUG12 Submission Deadline - Extended!!

2012-07-04 Thread Jose Huerta
Do you know of any spanish attending the WWRUG? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca

Re: ADV: WWRUG paper deadline and discount extended

2012-07-02 Thread Jose Huerta
I tell you what are we celebrating at Spain. WE ARE THE CHAMPIONS OF EUROPE!!!. Not too many things to celebrate here... So it's good to have something!!! Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2

Re: Floating License Estimation - rule of thumb or formula

2012-06-29 Thread Jose Huerta
and no window frame to measure from this present time into the future Thank you!!! Mauricio 2012/6/28 Jose Huerta jose.hue...@sm2baleares.es ** Erlang formulas assume Poisson distribution. Your team won't be distributed in any computable wat. So I recommend you to study

Re: How to change Service Target Colors - Remedy 7.6.03

2012-06-28 Thread Jose Huerta
The only way is through customization. You can read: http://theremedyforit.com/2011/12/color-highlight-table-results-from-more-than-one-field/ for further information. Regards, Jose Huerta http://theremedyforit.com/ On Thu, Jun 28, 2012 at 11:22 AM, Kali Obsum kali.ob...@macquarie.comwrote

Re: Issue in opening a display only form

2012-06-28 Thread Jose Huerta
Can you explain us why do you need that quantity of fields? Just curiosity. To show a lot of info? To use them as variables in code? ... Regards, Jose Huerta http://theremedyforit.com/ On Thu, Jun 28, 2012 at 8:15 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I agree with Susan. Maybe your

Re: Floating License Estimation - rule of thumb or formula

2012-06-28 Thread Jose Huerta
Erlang formulas assume Poisson distribution. Your team won't be distributed in any computable wat. So I recommend you to study the use. Maybe you can try the RRR|License tool. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94

Re: Next ARS version

2012-06-27 Thread Jose Huerta
. � � � � � � � � On 24/06/2012 12:22, Jose Huerta wrote: � � � � ** I'm a bit confused about next version. � � � � � � � � Some people told me that it will be 7.7, but others say 8.0. I'm sure � � � � that you'll have the correct answer. � � � � � � � � Regards

Re: AW: Filter Table Refresh differ if Admin User...

2012-06-27 Thread Jose Huerta
Have you tried to catch the SQL sentence at the database side? One month ago I saw one SQL sentence at the log that was different to the one received by Oracle (it involved a shared workflow with a missing field). Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24

Re: Next ARS version

2012-06-27 Thread Jose Huerta
, but then BMC decided there are enough new � � � � feature to call it 8.0. � � � � � � � � On 24/06/2012 12:22, Jose Huerta wrote: � � � � ** I'm a bit confused about next version. � � � � � � � � Some people told me that it will be 7.7, but others say 8.0. I'm sure

An ITIL Joke

2012-06-27 Thread Jose Huerta
. Regards, Jose Huerta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: ars 7.6.04 reconciliation - default install - build performance

2012-06-27 Thread Jose Huerta
The OOTB install can include example data. Those examples include flashboard variables, reconciliation rules, etc. Are you sure that your assets forms are empty? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/

Re: ars 7.6.04 reconciliation - default install - build performance

2012-06-27 Thread Jose Huerta
It should be a mainframe ;) Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca

Re: Buggy version survey

2012-06-25 Thread Jose Huerta
new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Jun 24, 2012, at 6:08 AM, Jose Huerta jose.hue...@sm2baleares.esjavascript:_e({}, 'cvml', 'jose.hue...@sm2baleares.es'); wrote: ** Hi all, A survay about buggy versions of Remedy

Re: Buggy version survey

2012-06-25 Thread Jose Huerta
I agree. But I though that a large survey will discourage people and they won't fill it. So I tried to make it as simple as possible. As I said I know that the conclusion of such a poll can't be very defined. It is just an excuse to introduce some topics on my blog. They're more about

Next ARS version

2012-06-24 Thread Jose Huerta
I'm a bit confused about next version. Some people told me that it will be 7.7, but others say 8.0. I'm sure that you'll have the correct answer. Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE

Re: To be or not to be a BMC partner

2012-06-20 Thread Jose Huerta
Hola Álvaro, Jose Huerta soy yo. ¿Qué es lo que necesitas? Saludos, Jose Huerta http://theremedyforit.com/ On Wed, Jun 20, 2012 at 10:00 AM, ALVARO VALDES LOZANO aval...@caser.eswrote: ** ¿Sabes quién son estos de José Huerta? ** ** *[image: CASER Seguros]* * ALVARO VALDES

Re: To be or not to be a BMC partner

2012-06-20 Thread Jose Huerta
... Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers

Re: To be or not to be a BMC partner

2012-06-20 Thread Jose Huerta
a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Jun 20, 2012 at 3:59 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** No speak Spanish :-) Just kidding Joe *From:* Jose Huerta jose.hue...@sm2baleares.es

WWRUG presentation

2012-06-20 Thread Jose Huerta
Hi, Currently we are considering to go to WWRUG12. My question is: If I submit a paper proposal and it is accepted, can I save the fees? Or it is now too late? Regards, Jose Huerta http://theremedyforit.com

Re: WWRUG presentation

2012-06-20 Thread Jose Huerta
(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* June 20, 2012 10:22 AM *To:* arslist@ARSLIST.ORG *Subject:* WWRUG presentation ** ** ** Hi, ** ** Currently we are considering to go to WWRUG12. My question is: If I submit a paper proposal and it is accepted

Re: WWRUG presentation

2012-06-20 Thread Jose Huerta
I used to write paper to notable conferences when doing my doctorate. So I know what are you talking about. OK. So I have a week to convince my boss to sponsor me to go to the conference in a week. If so, I'll submit an abstract. I have a couple of ideas. Regards, Jose Huerta http

Re: Remedy DB refresh and Business Objects

2012-06-20 Thread Jose Huerta
Could you list all tables in ARSystem except those starting by t, h or b? I'm suspecting that you are using the same database for ARS and BO. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A.

Re: 7.6.04 Exporting reports for import into another server

2012-06-20 Thread Jose Huerta
Have you tried to use RRR|chive? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca

To be or not to be a BMC partner

2012-06-19 Thread Jose Huerta
of Western Wall, where we can write our wishes and prays... Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where

Re: To be or not to be a BMC partner

2012-06-19 Thread Jose Huerta
On Jun 19, 2012, at 3:39 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Hi listers, ** ** How difficult is to become a BMC partner? ** ** Well, Two months ago I expected that BMC will be glad to increase their partnership list. Of course they need to guarantee a quality

Re: multi-tenancy SLA

2012-06-14 Thread Jose Huerta
Can you provide more details? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca

Re: Development question

2012-06-13 Thread Jose Huerta
Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG ');] *On Behalf Of *Jose Huerta *Sent:* Monday, June 11, 2012 5:27 AM *To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG'); *Subject:* Development

Re: Development question

2012-06-12 Thread Jose Huerta
...@earthlink.net javascript:_e({}, 'cvml', 'jdsen...@earthlink.net');310.829.5552 ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On Behalf Of *Jose Huerta *Sent:* Monday, June 11, 2012 5:27 AM

Development question

2012-06-11 Thread Jose Huerta
Hi listers, I have a question for developers. I've got a solution, but I want to know if there is a better option, since it doesn't satisfy me 100%. Here's the case (It's not really my case, but a simplified version of it): I have one form: AAA:Invoices. This form has a table field that shows

Re: Logo branding issue

2012-06-08 Thread Jose Huerta
Is it an error or a warning? Remedy forms are plenty of warnings about duplicate labels and panel size. If it is a warning, I would recommend to ignore it. Second, If it is an error, It the panel size is a display property. That means that you must check it in all views. This error comes from

Re: Accessible menu items grayed-out in MT and MT user logging not working

2012-06-08 Thread Jose Huerta
Have you tried to switch on and off again? ... Sorry, it's friday! Now, seriously: 1) Does this deployment ever work correctly? 2) Have you tried to connect from the user tool and use these actions? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07

Re: Remedy SRM Incident Tibco - failed to move to 'Incident Closure'

2012-06-06 Thread Jose Huerta
:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* June 6, 2012 8:05 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy SRM Incident Tibco - failed to move to 'Incident Closure' ** ** ** Hi Richard, ** ** I'm not 100

Re: Remedy SRM Incident Tibco - failed to move to 'Incident Closure'

2012-06-06 Thread Jose Huerta
Date’ fields? Also, look for “GO TO 1000” actions in workflow… I’ve had trouble with those before… J *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* Wednesday, June 06, 2012 8:34 AM *To:* arslist@ARSLIST.ORG

Re: ARInside 3.0.3 released

2012-06-06 Thread Jose Huerta
This deserves a post on my blog. Do you have a logo for the software? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca

Re: BMC Remedy Action Request System Wikipedia page is set to be deleted

2012-06-05 Thread Jose Huerta
HI all, Yes, I'm Jose_Piratilla. So, I'm sorry for tagging this list as obsolete. I wrote it when I was trying to connect to ARS lists, and I was unable. Also all ARS lists posts available on the Internet that I found were about two years ago, so I though that the list was obsolete. Later, when

Re: Hiding 'resize handle' character fields on midtier

2012-06-04 Thread Jose Huerta
You can solve it with CSS with the next modifications: Go to the mozilla ARSystem CSS. midTierInstallDir\resources\moz\stylesheets\ARSystem.css And add the next parameter: resize: none to the next classes: textarea.text textarea.sr textarea.dat textarea.readonly textarea.PopupEditor input.text

Re: Web Based Integration

2012-05-25 Thread Jose Huerta
I faced the same problem a year ago. My conclusion is that the price of SSO plugin is less that the work effort. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2

Re: Differences of configuration between development and production servers

2012-05-24 Thread Jose Huerta
On Wed, May 23, 2012 at 3:48 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Hi listers, ** ** I'm preparing a post for my blog (theremedyforit.com) about the differences between a development server and a production servers in terms of configuration. ** ** I'm

Re: I need a help in some scenario

2012-05-23 Thread Jose Huerta
Version, S.O.? What diagnostic have you made? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca

Configuring Mid-tier for a server group

2012-05-23 Thread Jose Huerta
Hi listers, I'm with ARS and midtier 7.5. I have two ARS servers named: a1.contoso.es a2.contoso.es balanced both under address ars.contoso.es I have mid-tier configured only with server ars.contoso.es. But sometimes I want to access to one specific server, for instance when setting ARS

Re: I need a help in some scenario

2012-05-23 Thread Jose Huerta
at 1:02 PM, Jose Huerta jose.hue...@sm2baleares.eswrote: ** Version, S.O.? What diagnostic have you made? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi

Re: Configuring Mid-tier for a server group

2012-05-23 Thread Jose Huerta
** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* Wednesday, May 23, 2012 2:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Configuring Mid-tier for a server group ** ** ** Hi listers, ** ** I'm with ARS

Re: Configuring Mid-tier for a server group

2012-05-23 Thread Jose Huerta
@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* Wednesday, May 23, 2012 2:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Configuring Mid-tier for a server group ** Hi listers, I'm with ARS and midtier 7.5. I have two ARS servers named: a1.contoso.es a2.contoso.es balanced both under address

Diary fields

2012-05-22 Thread Jose Huerta
I have the next requirement: Create an AL that copies the contents of a diary field to another field. But not the new contribution to the diary, but all the historic of this diary. The client demands me that it is not useful to be forced to click on the diary button to see what others have said.

Re: EXTERNAL: Diary fields

2012-05-22 Thread Jose Huerta
Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent

Re: Product Catalog

2012-05-21 Thread Jose Huerta
It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07

Re: Obtain view aliases from filters

2012-05-21 Thread Jose Huerta
Seems that I can't use it directly on a menu. So, I will create a form to hold the information. Thanks! Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc

Obtain view aliases from filters

2012-05-20 Thread Jose Huerta
Hi listers, I'm looking at the database reference guide and I can't find where the view aliases are found in the AR System metadata. I have a form that can be refered to a lot of different forms. I have the form name in a field and I want to obtain the singular alias to show it to the user. Do

Re: ITSM 7.6.04 - ARS 7.6.04.03 $\TIME$

2012-05-17 Thread Jose Huerta
Two things: 1.- I think that is not a good idea to set time variables with active links, since you depend on the client time configuration. 2.- When setting the time of a field at submit I prefer to copy the core field submit date, instead of using the $TIME$ keyword. Regards, Jose M. Huerta

AIE problems

2012-05-14 Thread Jose Huerta
Hi listers, I have the next problem with AIE, maybe one of you can help me. I have one data exchange properly configured (I think) called HUSE_Ini_01_Switch. I can schedulle it and works correctly as planned. But If I go to the AIE data exchanges console (EIE:StartUp), select the data exchange

Re: AIE problems

2012-05-14 Thread Jose Huerta
proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, May 14, 2012 at 4:01 PM, Jose Huerta jose.hue...@sm2baleares.eswrote: Hi listers, I have the next problem with AIE, maybe one of you can help me. I have one data

Re: AIE problems

2012-05-14 Thread Jose Huerta
realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, May 14, 2012 at 4:14 PM, Jose Huerta jose.hue...@sm2baleares.eswrote: Update: I've changed

Complex permission group check

2012-05-09 Thread Jose Huerta
Hi listers, I have a problem that I've solved, but I think that there is an easier (and more elegant) solution that the one I developed. Here's my case: I have two forms: FORM:A FORM:B Both forms are related, so 1 request in FORM:A is related to many requests in FORM:B. I have a table in

Re: How to Delete a row in Active Link

2012-05-05 Thread Jose Huerta
I think you are forgetting concurrence, broken clients and other access types in your approach. CASE 1: Two users open the same form almost at the same time: POSSIBLE RESULT - None of the users will be warmed of another user using the form. CASE 2: The web explorer of a user halts. No

CMDB recommendation

2012-05-02 Thread Jose Huerta
Hi listers, I have a question about what do you think is the best way of doing for the next requisite. I need to control a set of systems, not computer system, but something like robotic arms of a factory, machinery and other stuff that is intended to be monitored and Remedy must control it's

Re: Count of records

2012-04-26 Thread Jose Huerta
System metadata:arschema form, with the join qualification like the provided one. Regards, Jose Huerta http://theremedyforit.com/ On Thu, Apr 26, 2012 at 21:09, Jason Miller jason.mil...@gmail.com wrote: ** That is great! On Thu, Apr 26, 2012 at 11:52 AM, Pierson, Shawn shawn.pier

Re: Time Criteria in Exclude When in Service Targets - not working properly

2012-04-26 Thread Jose Huerta
Service targets criteria are only evaluated at submit or modifications on the original request. You must force an update on the request. I solved it in the past, for a more complex requisite, using a scheduler. You can find a description at

Re: Help with AIE

2012-04-24 Thread Jose Huerta
Thanks! Solved. Don't know why, but it worked a few days ago. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca

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