Re: Setting Up Crystal Reports on the AR System Mid Tier White Paper

her its in the Mid-Tier Install Guide. On 9/5/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote: I tried to find this white paper on BMC's website (I have a login ID and everything) and could not find it. Can anyone either point me in the right direction

Setting Up Crystal Reports on the AR System Mid Tier White Paper

I tried to find this white paper on BMC's website (I have a login ID and everything) and could not find it. Can anyone either point me in the right direction to download it myself, or send me a copy? Lisa Kemes ___

Re: Import Issues - 6.3

I agree with Shawn. This exact same thing happened to me. I had a customer send me a .csv file with the Request ID field, but the leading zeros were deleted from it (which happens if you open up a .csv file in excel and make a change and save it). So it ended up creating 150 new records. Make

Re: Field ID is not related to this form....

ginal Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, August 28, 2007 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Field ID is not related to this form Flushed the cache and it's still not giving me the error me

Re: Field ID is not related to this form....

s not related to this form Have you flushed your Midtier cache since you deleted the workflow? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, August 28, 2007 1:56 PM To: arslist@ARSLIST.ORG Subjec

Re: Field ID is not related to this form....

PM To: arslist@ARSLIST.ORG Subject: Re: Field ID is not related to this form Have you flushed your Midtier cache since you deleted the workflow? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, A

Field ID is not related to this form....

I receive an error: ARERR[311] Field ID is not related to this form: 536870993 when I try to do a search on my form in the Windows User Tool. I started receiving this error message when I deleted this field and all workflow attached to it. I created a def file of everything that was attached to

Re: Attachment Pool Mid Tier (7.0.1 Patch 003)

@ARSLIST.ORG Subject: Re: Attachment Pool Mid Tier (7.0.1 Patch 003) ** Hi Lisa Could I ask why you're using an Active link to open your attachment instead of using the functionality build into the attachment pool field? Mel On 8/27/07, Kemes, Lisa <[EMAIL PROTECTED

Re: Attachment Pool

. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, August 27, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: Attachment Pool ** I'm just going to "fix" this by not having the attachment pool display at

Re: Attachment Pool

anyway? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, August 27, 2007 10:02 AM To: arslist@ARSLIST.ORG Subject: Attachment Pool ** I created buttons and Active Links to allow Add, Delete, and Display attachment cap

Attachment Pool Mid Tier (7.0.1 Patch 003)

When I invoke the Active Link: $PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912 on the Mid Tier, it opens the attachment, but also deletes it from the record. This happened in Mid Tier 6.3 as well Lisa Kemes BMC Remedy Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PRO

Attachment Pool

I created buttons and Active Links to allow Add, Delete, and Display attachment capabilities to my form $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912 $PROCESS$ PERFORM-ACTION-DELTE-ATTACHMENT 536880912 $PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912. How do I turn off the feature that a

Re: Download attachment by Workflow

No question on this list is silly! This is a very good question! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mikhail Kovrizhnykh Sent: Thursday, August 23, 2007 5:34 AM To: arslist@ARSLIST.ORG Subject: Re: Download

Re: ARERR [342] Cannot find/open the directory file: 0

e filename. HTH To see how filenames are stored run a SQL command on the base table, for example: "SELECT TOP 10 * FROM B611" where the primary table name is T611. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On B

ARERR [342] Cannot find/open the directory file: 0

I'm trying to push an attachment field to another form (with the same Attachment Pool number and Attachment field number) via an Active Link. I can do this with a Filter no problem, but when trying to do it through an Active Link (via a push), I'm getting this error: ARERR [342] Cannot find/open

Re: Permissions in attachment field

ual attachment to add the permissions. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, August 08, 2007 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Permissions in attachment field When you cli

Re: Permissions in attachment field

t; for the pool I see the individual fields listed, but nothing about permissions for each. Dwayne Original message ---- >Date: Wed, 8 Aug 2007 12:29:52 -0400 >From: "Kemes, Lisa" <[EMAIL PROTECTED]> >Subject: Re: Permissions in attachment field >To: arslist@ARSLIST

Re: Permissions in attachment field

You will have to get into each attachment field individually. This is where you can give them read/write or read only access. The attachment pool is only "You have access" or "You don't have access" Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EM

Re: init-form for midtier?

If the user creates a favorite, I'm not sure what can be done with workflow, etc. Set this form to be the home page for each user on the AR System User Preference form maybe? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Beh

Re: Attachement Updation

very other document handler out there to open the file as "read only" too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/7/07, Kemes, Lisa &

Re: Attachement Updation

MS Excel, and every other document handler out there to open the file as "read only" too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/7/0

Re: Attachement Updation

out there to open the file as "read only" too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/7/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote

Re: Attachement Updation

meet your requirements? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, August 07, 2007 12:47 PM To: arslist@ARSLIST.ORG Subject: Re: Attachement Updation I meant to say "Display"

Re: Attachement Updation

I meant to say "Display" and not View. When a customer selects "Display" they will still be able to save it to their hard drive. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday,

Re: Attachement Updation

Even if you adjust the function so that "saving to disk" is not displayed, a user can still save the attachment to their hard drive if they select View right? Once the attachment is opened the customer could print it or save it. Is there anyway to allow the user to only View and that's it?

Re: OT: Attachement Updation - File Contents Changed

Does anyone know if this is in an enhancement somewhere? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Friday, August 03, 2007 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Attachement Updation - File

Re: OT: Attachement Updation - File Contents Changed

Unfortunately Gain Focus does not work with attachment fields (buggers!!). I tried this as well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, August 03, 2007 8:39 AM To: arslist@ARSLIST.

Re: Attachement Updation

Also, This will only work if the name of the file changes, I'm not looking to see if the data inside of the attachment has changed... Lisa -Original Message- From: Kemes, Lisa Sent: Thursday, August 02, 2007 4:01 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Attachement Upd

Re: Attachement Updation

I had to create a tmp field and push the name of the attachment to this temp field (if the tmp field was empty). Then if the user tried to overwrite this attachment, I was able to check if tmpfield = new attachment, if it did not match then I would not let them overwrite the field. I would make t

Capturing Data After Error

When a user modifies a field and then clicks on save, I check the data and give the user an error message if it's not valid. What I would like to do is after the customer clicks on the OK button from the error box, the data from the field be set back to what it was. How could I accomplish this?

Re: OT: JOB posting ; An urgent need for Remedy Developer/Engineer for deployment to IRAQ

You'd think with all the technology today that the person would not actually have to work in IRAQ. Couldn't they work offsite somewhere (safer)? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesd

Re: Question: Colours for Tables (UNCLASSIFIED)

This is not a feature for the user tool. You will have to create some fancy workflow to accomplish this. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Monday, July 16, 2007 3:09 PM To: arslist@ARSLIST.ORG Su

Re: Mid Tier and SQL Commands

ive link in the browser, then check the logs to see what gets passed to the DB backend. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, June 26, 2007 3:53 PM To: arslist@ARSLIST.ORG Subject: Mid Tier a

Mid Tier and SQL Commands

If I have an Active Link that is setting a field via a SQL command, shouldn't this work in the Mid Tier? Works fine with WUT. I'm trying to get a COUNT of something: SELECT count(Rint1) from TEIS_SURVEY_FINAL Where Submitter_Upper = '$Administrator ID$' and TEIS_SURVEY_TYPE = '$Survey Type$' AN

BMC Support Web Page

When logging in and clicking on either the Knowledge Base link or the New Issue link, I get a blank page and a little "error on page" message at the bottom of my Internet Explorer window. I'm using Java 2 v1.4.2_12 forIs this a correct version? I'm assuming it's a java issue with my browser

Re: Mid Tier ARERR 9215 Internal Error

either got removed, or fell lower in the list of path's to check.. This happened to me in the Oracle client issue .. once.. On 6/25/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote: ** When pointing my Mid Tier server (7.0.1 patch 1, Tomcat, Windows 2003) to our Prod

Mid Tier ARERR 9215 Internal Error

When pointing my Mid Tier server (7.0.1 patch 1, Tomcat, Windows 2003) to our Prod server, I'm getting this error when I try to login: ARERR 9215 Internal Error, when I change it back to our Dev Server everything is fine and I'm able to login. We have another Mid Tier server (same configuration)

Re: Field Number or Field Name

select * from field where schemaid = 777 and fieldid = 8 C8 is the short description field on form 777: select name from arschema where schemaid = 777 On 6/18/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote: ** Is there a way to get the field number or name from this error m

Field Number or Field Name

Is there a way to get the field number or name from this error message: cannot insert NULL into ("ARADMIN"."T777"."C8") Thanks in advance! Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"W

Re: Dates in a SQL Query

s in your SQL Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, June 11, 2007 1:35 PM To: arslist@ARSLIST.ORG Subject: Dates in a SQL Query ** I have a simple count SQL query that set

Dates in a SQL Query

I have a simple count SQL query that sets a field on my form: SELECT COUNT(SURVEY_NUMBER) from TEIS_SURVEY_CALCULATIONS Where AVGSCORE_7 > 0 I would also like to query it more by adding date fields. I have a start and end date on my form, but how do I translate this into at SQL Query?

Re: Table Properties - Results Color Tab

rsday, June 07, 2007 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: Table Properties - Results Color Tab ** I believe that integer is all that can be used. On 6/7/07, Kemes, Lisa <[EMAIL PROTECTED] > wrote: **

Table Properties - Results Color Tab

Are Selection Fields the only fields that you can use to set colors for rows in a table? What if I would like to make all rows with an real number field < 4 red? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.a

Tallys and Totals....

I have a request from a customer to gather all information concerning surveys that are created by administrators and their totals. I figured out how to calculate and display the total scores and such if the customer selects a specific administrator, etcBut the customer would also like a highe

Re: Select Distinct in Table Field?

The only way you can do this is by a SQL call within the Active Link or Filter. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Thursday, May 24, 2007 2:33 PM To: arslist@ARSLIST.ORG Subject: Select Distinct in

Re: Error

the server. Axton Grams On 4/23/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote: > The weird thing is, it works just fine on our Dev mid tier server, but not in Prod. > -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <mailto:

Re: MidTier Logging

, Kemes, Lisa <[EMAIL PROTECTED]> wrote: > ** > > I'm trying to find out why this error message keeps popping up when > I'm getting into a form on the Mid Tier: > > Caught Exception: 'null' is null or not and object > > When I try looking at the logs, th

MidTier Logging

I'm trying to find out why this error message keeps popping up when I'm getting into a form on the Mid Tier: Caught Exception: 'null' is null or not and object When I try looking at the logs, the last log I see is time stamped 20 minutes ago. (I'm looking at the logs on the Mid Tier server un

Re: View Forms and Reports

hink that should return the smallest Entry_ID value from the Group by conditions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, April 16, 2007 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: View Forms and Rep

Re: View Forms and Reports

e of the above conditions. ( Most likely part A, or C.) HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 4/16/07, Kemes, Lisa <[EMAIL PROTECTED]>

View Forms and Reports

I created a SQL View and also created a View Form in Remedy to get the data from the SQL View. When I try to run a simple report in Remedy against the new View Form I am getting "ARERR (302) Entry does not exist in the database" Does that mean we cannot run a simple .csv report from a View Form

Re: View Forms and Key Fields

FROM TIP_MONTHLY_BILLING_DATA Group by Vendor, JOURNAL_ENTRY_DATE; Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, April 04, 2007 1:46 PM To: arslist@ARSLIST.ORG Subject: View Forms and Key F

View Forms and Key Fields

Another question about View Forms. Here is my SQL View: SELECT Vendor as VendorName, sum(RECORD_AMOUNT) as SUM, Journal_Entry_Date FROM TIP_MONTHLY_BILLING_DATA Group by Vendor, JOURNAL_ENTRY_DATE; When I go to create my View Form, only SUM and Journal_Entry_Date are in the dropdown list as key

Re: View Forms and Oracle Data Types

Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, April 04, 2007 1:33 PM To: arslist@ARSLIST.ORG Subject: View Forms and Oracle Data Types I created a SQL View: SELECT Vendor as V, sum(RECORD_AMOUNT) as SUM

View Forms and Oracle Data Types

I created a SQL View: SELECT Vendor as V, sum(RECORD_AMOUNT) as SUM, Journal_Entry_Date FROM TIP_MONTHLY_BILLING_DATA Group by Vendor, JOURNAL_ENTRY_DATE; I created a View form and the Journal_Entry_Date is coming out like: 106092 or 115164. When I look at the data types from my SQL Vie

Re: Distinct Counts

n and be illuminated by its brilliance. - > paraphrased by me > > > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa > Sent: Monday, April 02, 2007 12:45 PM > To: arsli

Re: Distinct Counts

stem discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, April 02, 2007 12:45 PM To: arslist@ARSLIST.ORG Subject: Distinct Counts ** A customer would like to run reports on his form that includes distinct counts. In SQL this is easy (Select Building, c

Distinct Counts

A customer would like to run reports on his form that includes distinct counts. In SQL this is easy (Select Building, count(Area_Code) from PBX_COST_MASTER group by building). How can I get this data extracted from a Form in Remedy? We do not have Crystal Reports yet (would that help?) We are

MidTier not Authenticating

Well, once I got into a form using the URL (with my credentials on it), I was able to log out and then log back in without any problems Maybe an IE Cache issue? Thanks! Lisa From: Kemes, Lisa Sent: Thursday, March 15, 2007 9:00 AM To: 'ar

MidTier not Authenticating

MidTier 7.0.1 Patch 001 Windows 2003 Apache TomCat We have a MidTier server that is attached to our Production server and one that is attached to our Dev Server. I can log on just fine on the Production Midtier, but not on our Dev MidTier. (Both seem to be identical, obviously not). I'm able

Re: Looking for [EMAIL PROTECTED]

Wow, talk about biting that hand the feeds you! :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 14, 2007 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Looking for [EMAIL PROTECTED] Import

Re: Midtier screen is blank

I believe you have to fix this on the server. Are others having the same problem? If this is just an isolated incident then I'm not sure if this will fix the problem. On your Mid Tier server: Copy the \resources\standard\javascript\timezone\America_Indianapolis.js file into a new file called Am

Re: Sun's Bug Detail Page vs. BMC Product Defect Page

I don't remember where on the website I got this, but here is the .pdf file that BMC created about the bug you are talking about HTH Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[E

Re: JDK version compatibility for the Mid-Tier

Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTE

Re: Automatically Tab - Can We Do It?

Bummer, why don't they just click on the tab button then. :( Thanks for the suggestion though, maybe that will be the solution for them. I was thinking, what about in the mid tier? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PR

Re: Loading Patch 21

What is the exact error and what version of Mid Tier are you using? lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Thursday, March 08, 2007 12:39 PM To: arslist@ARSLIST.ORG Subject: Loadin

Re: JDK version compatibility for the Mid-Tier

What's weird is that it still works right? Besides getting this error message, does anyone know if there any other problems with using Java 1.5.11 with Mid Tier 7.0.1? I was still able to install it and use it without any problems We installed Mid Tier 7.0.1 Patch 001 on Windows Server 2003

Re: JDK Not Installed

One more thing, this happened when installing Midtier 7.0.1 Patch 001 for us. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Thursday, March 08, 2007 11:52 AM To: arslist@ARSLIST.ORG Subject: JDK Not In

JDK Not Installed

They also said: If you want, you can attempt a clean install with JDK 1.5.0_10 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Thursday, March 08, 2007 11:52 AM To: arslist@ARSLIST.ORG Subject: JDK Not

JDK Not Installed

I had the same problem and put in a ticket with BMC, and this is what I got back: We tracked down why the mid-tier is not finding JDK and it's a Sun's bug: http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6520670 _

Automatically Tab - Can We Do It?

I would like to create three fields (for a phone number). One would be the Area Code, then Exchange then Extension. I would LOVE it if it would automatically tab over to the next field, when they are finished with the first one. So if the customer were to enter "717" in the first field (area cod

Re: 7.0.1 midtier p1 applied; can't access config page

Thanks so much for the feedback everyone. I think we are going to keep Tomcat as the webserver and possibly just change the port number. Everyone has been extremely helpful! Lisa ___ UNSUBSCRIBE or access ARSlist Archi

Re: 7.0.1 midtier p1 applied; can't access config page

h 07, 2007 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1 midtier p1 applied; can't access config page What happens when you go to http://yourwebserver:81 ? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes,

Re: 7.0.1 midtier p1 applied; can't access config page

I had the same problem (I'm having the same problem). Our IIS port is 81 and our Tomcat port is 8080. Even though I selected IIS to be our webserver, Tomcat seemed to have taken over as our webserver. It's not a BIG problem, but the alias we use (which is embedded in every email, filter, active

Re: MID-TIER Patch 21 problem!

Are you super duper sure you do not have a hidden field that is populating with some data. If so, you will need to check the "Disable Change Flag" checkbox on the field. I'm sure this is not the problem, but just checking. Lisa From: Action Request System

Re: Mid Tier 7.0.1 patch 001

on Mid-Tier. Thanks, Andrew Baxter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, March 01, 2007 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier 7.0.1 patch 001 I actually did this to fix my pr

Re: Mid Tier 7.0.1 patch 001

, Andrew Baxter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, March 01, 2007 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier 7.0.1 patch 001 Our environment is Mid-Tier 7.0.0 Patch 001 Windows 20

Re: Mid-Tier 6.3 patch 20 freeze

t 11:27 AM, Kemes, Lisa wrote: > I'm a newbie (just warning ya!) :) > > I'm getting this error as well. Where can I find the > America_NewYork.js file and where would I change the setting to point > to this .js file rather than the America_Atikokan.js file? > > T

Re: Mid-Tier 6.3 patch 20 freeze

quest System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, March 01, 2007 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.3 patch 20 freeze I'm a newbie (just warning ya!) :) I'm getting this error as well. Where can I find the Ame

Re: Mid-Tier 6.3 patch 20 freeze

I'm a newbie (just warning ya!) :) I'm getting this error as well. Where can I find the America_NewYork.js file and where would I change the setting to point to this .js file rather than the America_Atikokan.js file? Thanks! Lisa -Original Message- From: Action Request System discuss

Re: Mid Tier 7.0.1 patch 001

More info on this. On the lower left hand corner of my browser (I'm using IE 6.0.2900 SP2) I see a little message that says "Waiting to load userdata.js" -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of K

Re: Mid Tier 7.0.1 patch 001

Our environment is Mid-Tier 7.0.0 Patch 001 Windows 2003/IIS 6/Apache Tomcat/Java 5.0 I just installed Mid Tier 7.0.1Patch 001 on two servers. One is going to a Dev server and the other is to our Prod server. I am getting an "Internal Error" message when try to use this link: http://webserver/a

Re: Mid Tier 7.0.1 Patch 01

to match. Hope this helps. MCD Maria C Delagarza Senior AR System Developer Eluri Designs -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, February 28, 2007 1:30 PM To: arslist@ARSLIST.ORG Subject

Mid Tier 7.0.1 Patch 01

I installed the Mid Tier on our server and tried to do a simple login and I'm getting "invalid password or authentication string for an existing user" I have Mid Tier 6.3 installed on another server (pointing to the same ARS) and I'm able to sign on just fine. I'm able to sign on to the config.

Re: Direct URL with no username?

http://webserver/arsys/servlet/ViewFormServlet?server=yourservername&use rname=XX&pwd=&form=Your+Form+Name You would put the username and password of your guest user in the URL. (Our guest users don't have passwords). Lisa -Original Message- From: Action Request System discussion lis

Re: Anybody able to use Knowledge Base search lately?

Yes, I'm on IE 6.0.29 as well, I can at least get into the knowledge base, but when I put in a keyword and click search, I get this message: -- Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete

This is a test. Please ignore

Testing ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: Question on Java needed with Remedy and DST Upgrades

When I installed jdk-1_5_0_11 on our Windows 2003 server and ran the Mid Tier 7.0.1 patch 001 executable, it kept giving me an error message that it could not find the JDK. (Remedy is still looking into this). I was still able to install the Mid Tier and everything seems to be working OK. Just

Re: RPC Failure Error - Midtier connectivity over WAN

Did you try flushing the cache? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Balaji Chandrashekar Sent: Thursday, February 22, 2007 4:21 AM To: arslist@ARSLIST.ORG Subject: RPC Failure Error - Midtier connectiv

Re: Problems with Mid-Tier 7.0.1

I'm having the same problem. What version of Java did you install? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierce, Amanda (TBS) Sent: Thursday, February 08, 2007 12:40 PM To: arslist@ARSLIST.ORG Subject:

Re: Mid-Tier version 7.0.1 patch 001 with ARS version 6.3 patch 18?

We are setting up our Mid Tier Development server with this exact configuration. Mid Tier is on a Windows 2003 server with IIS 6.0. If everything works OK, we are going to update our Mid Tier production server. Lisa -Original Message- From: Action Request System discussion list(ARSList)

Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....

003 server. Weird, you would think it would work. I'm sending a ticket to Remedy Support. thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, February 07, 2007 12:04

Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....

Has anyone received this error even though they have the correct JDK installed? Did you have to do anything different? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are

Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....

S at the moment. The latest 1.4 should work just fine. Rick On 2/7/07, Kemes, Lisa <[EMAIL PROTECTED] > wrote: ** Hey Listers, Just installed Mid Tier and Tomcat on our Window

Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....

Tier Installation 7.0.1 Patch 001 JDK error ** Lisa, I don't think the 1.5 version of Java is supported at any level of ARS at the moment. The latest 1.4 should work just fine. Rick On 2/7/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote: ** Hey Listers,

Mid Tier Installation 7.0.1 Patch 001 JDK error....

Hey Listers, Just installed Mid Tier and Tomcat on our Windows 2003 server and of course it is not working. When I started the installation, it gave me the error that JDK is not installed. I installed the latest JDK (jdk-1_5_0_11-windows-i586-p.exe) and even tried to reinstall it (says that i

.exe vs .msi

Is BMC ever going to release Remedy User as .msi files instead of .exe? .msi files are easier to log each instance of what is going on when installing. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.o

Re: COLCOUNT minus Duplicates.....

I think I'm just going to use a SQL statement to get this info. That seems like the easiest way... Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Friday, January 19, 2007 4:15

COLCOUNT minus Duplicates.....

Listers, I'm trying to do a COLCOUNT on a table, but I only want to do a count on the unique rows, I don't want to count any duplicates. Is there an easy way to do this? Lisa ___ UNSUBSCRIBE or access ARSlist Archives

Re: compare 2 different form "VIEW" def files

Ever try a product called ExamDiff? I really like it and use it a lot to view def files and compare them. HTH.. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, January 12, 2007 2:36 AM To: ar

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