LJ’s plugin is very useful. You can utilize Spoon if you have Atrium installed
to consume a REST service. It is much more difficult than LJ’s plugin though.
That plugin is very nice.
Levi Lippincott / Associate Remedy Developer
+1 402 561 7014 office
+1 402 321 5421 mobile
on parent groups?
Thanks
Radhika
From: ARSList mailto:arslist-boun...@arslist.org>>
On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Thursday, February 7, 2019 5:03 AM
To: ARSList mailto:arslist@arslist.org>>
Subject: Re: Question about parent groups
Parent Groups are not working t
Parent Groups are not working the way they are supposed to there is an open
defect on this I reported and is being worked on.
SW00552883
I'm told it will be resolved in 19.02.
Sent from my iPhone
On Feb 6, 2019, at 5:23 PM, Fawver, Dustin
mailto:faw...@mail.etsu.edu>> wrote:
LJ,
I had not
TH,
Joel
Joel Sender * jdsen...@earthlink.net<mailto:jdsen...@earthlink.net>
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Lippincott,
Levi (OMA-GIS)
Sent: Monday, June 4, 2018 9:56 AM
To: 'arslist@arslist.org'
Subject: Support Group Structure Recommendations
Hello ARSL
Hello ARSList!
I work for a company that has several companies it owns which in turn own many
companies themselves which translates to several hundred companies around the
globe.
Think of the company structure as:
Main Company
Sub Company 1
Hello ARSList and happy mothers day,
Hoping for some quick assistance because we are upgrading our production
environment and encountered an issue. Though with it being a holiday and a
weekend I understand I may not see the typical flurry of answers. :)
We just upgraded from ARS 8.1.00 to ARS
Ryan,
We ran into this issue too and when we spoke to BMC about this they said this
was operating as designed because when someone first logs into the system and
views the data it writes to some logs and therefore needs a write license.
Our user base that was experiencing this issue though did
William,
We are just starting to do tests with SmartIT/MyIT along with Remedy 9 SP1. I
just removed our SmartIT/MyIT environment while we do an upgrade to 9 SP1,
because some of the functionality of the latest version only functions with 9.
I didn’t get to play with it much but in the
..@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Thursday, October 08, 2015 11:41 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.OR
**
I can't find Build Workflow anywhere in herehmm
William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Warren,
I was installing Smart Reporting 9 SP1 and ran into a similar issue. The error
messages I was getting were not as clear as they should have been.
After a few days dealing with support and them talking to the developers of the
install package we were able to get my install to work by
???)
Would you say you use the inbox for a “variety” of “routes” — or do you have
different email accounts for different functions?
(I am just trying to get my head around using email for automation)
-John
On Wed, Aug 19, 2015 at 2:40 PM, Lippincott, Levi (OMA-GIS)
levi.lippinc
)???
-John
On Thu, Aug 20, 2015 at 9:32 AM, Lippincott, Levi (OMA-GIS)
levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com wrote:
**
John,
So we do a couple of things.
In our Corporate environment we are running Exchange 2013 with POP disabled.
The only available protocol to use
John,
I don’t know if we have a “high-volume” but I just ran a report and this is
what I show over the past 2 weeks, excluding weekends.
We averaged 2,454 emails per day with our lowest day being 1,806 and our
highest being 2,998.
For “good” emails we averaged 95.6% with our lowest being
This was recommended to me at WWRUG2013, before that I didn't know about
ARSlist.
I am able to find information and get responses much faster here than on the
Communities.
I will be at Engage this year and depending on how that goes I might be
interested in seeing another WWRUG if it does not
Claire,
For our environment we used the Attachment Alternative field Email (ID: 18100)
from the Advanced Options tab on the AR System Email Messages form to attach
the entire email to the Work Info note.
[cid:image001.png@01D0A9AA.8C742220]
The reason we chose to go this route was there was
Well there is depending on your setup.
If you are using Tomcat in the Tomcat directory there is the
\conf\Catalina\localhost\arsys.xml that controls the browser path and where it
points in the MidTier folders, granted that isn't a performance configuration
but it is still a setting.
Also in
So are those values set manually and that is what you need to compare the
current time stamp to or do you want to set those to workflow too?
Levi Lippincott / Remedy Administrator
+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com
Interpublic Group 6825 Pine Street,
6825 Pine Street, Omaha, NE 68106
Talent is a Gift; But Character is a Choice. -Matt Grotewold-
-Original Message-
From: Pamela Morales [mailto:pmora...@grupocontext.com]
Sent: Wednesday, March 18, 2015 3:34 PM
To: arslist@ARSLIST.ORG; Lippincott, Levi (OMA-GIS)
Subject: Re: REMEDY 8.1
]
Sent: Wednesday, March 18, 2015 3:20 PM
To: arslist@ARSLIST.ORG; Lippincott, Levi (OMA-GIS)
Subject: Re: REMEDY 8.1: I NEED GET HOUR AND MINUTE SEPARATELY
Hi,
Originally, I had a form with three time fields. I need to save those on the
form becasuse with an escalation I compare those fields
Pamela,
My solution is probably way dumber than some of the responses you are going to
get. :)
Not knowing anything else about your environment I would set a temp hour and
minute field using these functions HOUR($TIMESTAMP$) MINUTE($TIMESTAMP$) and
then I would have another escalation whose
Hello,
We are using Remedy 8.1.00 Mid Tier 8.1.01 (SP1) 201406260451 Hotfix.
Our users are unable to use the scroll wheel on their mouse to navigate any of
the drop-down menus in the system.
Any ideas on how to accomplish this or are we out of luck without the client?
Below are 2 examples of
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Friday, February 06, 2015 2:52 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [arslist] Best Mobile Interface Development Path Opinion
**
So we just went
So we just went live with 8.1.00 on Jan 1st, and it will probably be several
years (knowing our organization) before we move onto any other new releases.
If we went this route I would still need to build an mobile interface to
interact with the data, correct?
Levi Lippincott / Remedy
Hello,
First let me state we are going to be building this in house so, thank you if
you have a product that will fit my needs but we are not in a position to
purchase something.
We are starting the process of building a mobile interface for, what I hope
will be, some simple tasks.
Ideally
Shawn,
I know this does not answer your question but you should also find out what
version of Exchange you are using.
We are using Exchange 2013 and something to keep in mind is there is a newer
MAPI protocol and a legacy protocol and the 2013 version of Exchange only
supports the new version
This may or may not be helpful in your situation.
When we experienced this issue we were running a Windows 2012 server and it had
to do with admin permissions and I had to right-click on the cmd installer
batch file and choose run as admin and then the problem went away.
Levi Lippincott /
Yeah but most patent lawsuits are usually about 1 of 2 things.
1. Another source of revenue for the company when the other companies
just pay a settlement to make it go away.
2. To force the other company out of business with all of the wasted time
and money that eventually they
Wouldn't you need 3 things? A filter to trigger the action, a filter guide to
run a loop against a table, and then the filter in the filter guide which is
the notify action pulling in the email address of the user on each line in the
group?
Levi Lippincott / Remedy Administrator
+1 402 561
We are experiencing the same thing in our 7.5 environment running an 8.1 Mid
Tier and have an active ticket open with BMC's Subject Matter Experts to try to
determine what the issue is.
We even eliminated the loadbalancer from the equation and the issue was still
occurring.
If you have your
We are looking for the 8.1 ODBC driver setup for our clients to install on
their local machines and in this KB Article a Michael Boling built one for 7.1
7.6.03.
https://kb.bmc.com/infocenter/index?page=contentid=KA289117
I was able to get my hands on all of the appropriate 8.1 equivalent DLLs
Has anyone ran into the issue where their users are timing out after an
extremely low amount of time from the Mid Tier? This is even happening to some
of our Fixed license users. They are getting session invalid errors after
sometimes as little as 10 minutes.
[Description: Description:
, Levi (OMA-GIS)
Sent: Tuesday, March 11, 2014 4:26 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Mid Tier 8.1.01 Timeouts
**
Has anyone ran into the issue where their users are timing out after an
extremely low amount of time from the Mid Tier? This is even happening to some
Tier 8.1.01 Timeouts
**
Does security have an application timeout?
Thank you,
Sandra Hennigan
Remedy Developer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Tuesday, March 11, 2014 4:26 PM
To: arslist
...is it bouncing on it's own, have you
checked the logs for the timeframes that this seems to be happening and see if
anything is happening over there?
On Tue, Mar 11, 2014 at 2:45 PM, Lippincott, Levi (OMA-GIS)
levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com wrote:
**
Sorry Dale
My boss did something with buttons, scripting, and pushing to Remedy via web
services I believe. The group he built it for didn't like it though and so we
never went live with it. If you are curious I could get more detailed info if
he still has it.
Levi Lippincott / Remedy Administrator
+1
So we just recently migrated off MAPI to IMAP and from Exchange 2013 to an
hMail server for our email. Since doing so our emails have been processing much
faster and it no longer experiences the Exchange 2013 MAPI import problems.
However, now we have an issue where occasionally the Email
of email engine fixes regarding mime encoding on
7.6.04 SP5 ... If that's applicable to your situation
- Andy
On Friday, December 13, 2013, Lippincott, Levi (OMA-GIS) wrote:
**
So we just recently migrated off MAPI to IMAP and from Exchange 2013 to an
hMail server for our email. Since doing so
Hello,
Hopefully someone here could help me out... have been banging my head against
the wall with this error.
I have an LDAP query built that is throwing up the following error when using a
Dynamic filter string :
2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from
Hello,
Our inbound emails are processing VERY sporadically (and frequently fails to
process any at all).Sometimes it will set the emails to read but will not
delete them, other times it will not even read them. We have tried moving the
emails out of the mailbox and feeding them in 1 at a
Sent: Thursday, October 17, 2013 4:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Inbound Email Issue - 7.5
**
Was your java recently updated that might be something you may want to look at
Sent from my iPhone
On Oct 17, 2013, at 16:33, Lippincott, Levi (OMA-GIS)
levi.lippinc
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