Joe is right. 8.1.02 Patch1 is just bundle of hotfixes . One cannot perform
upgrade from 7604 using that.
@Karthick :
1] Please download 8.1.02 release installer whose size will be around 1.5 GB
Execute 8.1.02 config checker utility for config checks .
2] Upgrade AR using installer present
https://communities.bmc.com/docs/DOC-12886
Hi Karthich,
Please check if the hash file on communities works for you.
Thanks,
Vivek
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Monday, April 13, 2015 10:06 AM
To:
Please setup new environment , install present version products and then import
DB from PRODUCTION.
After that, I will recommend you to use config checker which is packaged with
AR Installer zip file. The tool has ability to find most of configuration and
unique ID violation issues due to
@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...
**
That may be it….any suggestion on what port should be used?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: Thursday, March 26, 2015 1:30 PM
To: arslist@ARSLIST.ORGmailto:arslist
Please check whether value of BMC_AR_SYSTEM_HOME is unique at below locations:
1] C:\windows\ProductRegistry.xml
2] AtriumCoreInstalledConfiguration.xml
3] environment variable BMC_AR_SYSTEM_HOME
Questions:
1] is this 8.1.02 Patch or 8.1 Service Pack 2 [ 8.1.02 ] ; both are
different
This may happen is 1433 port is being used by some other application.
AR installer is not able to access 1433 and service creation fails. I faced
this once where 1433 was being used by other application.
Thanks,
Vivek
From: Action Request System discussion list(ARSList)
Hi Kathy,
Do you have customizations on CORE AR forms ?
Planning the upgrade :
https://docs.bmc.com/docs/display/public/itsm81/Planning%20the%20upgrade
All information on upgrades :
https://kb.bmc.com/infocenter/index?page=contentid=S:KA400850
Thanks,
Vivek
From: Action Request System
Hi Rick,
Can you please mention few details:
1] Whether you are doing a fresh install or upgrade ?
2] How many locales are you are installing ?
3] Which Database and version ?
SRM 8.1.02 all locale install on windows 2008 R2 and SQL 2008 R2 Unicode DB
takes approximately 3 hours.
On UNIX,
Hi Lisa,
If you are doing upgrade to 8.1 Sp2 then check whether you can copy
installer to -Djava.io.tmpdir .
Starting from 8.1 SP2 BMC Remedy Installers use default temp denoted by
=-Djava.io.tmpdir.
export _JAVA_OPTIONS=-Djava.io.tmpdir=large size path
# Can you share below
Hi Brad,
Please check what is failed in 8.1 SP1 because of which you see this error
during upgrade.
Please take DB backup .
One will have to fix the failure.
Thanks,
Vivek
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent:
Hi Aedrian,
Can you please refer
https://docs.bmc.com/docs/display/public/itsm81/Configuring+Oracle+databasesConfiguring+Oracle+databases
And
https://docs.bmc.com/docs/display/public/itsm81/Installing+the+BMC+Remedy+ITSM+Suite+Preconfigured+Stack
In your case we would recommend you to
Can you try this on a TEST Box ?
If there are customizations on Base forms then there can be possible effect.
Thanks,
Vivek
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajiv Nakkana
Sent: Thursday, June 05, 2014
The 8.1.01.001 [ which is 8.1 SP1 Patch1 ] contains only MidTier fixes. When
8.1 Sp1 Patch1 was planned , critical fixes were shipped as part of it ; all
of them being MidTier in Patch1
@Frank : The AR Server Patch Project consists of multiple features /
components viz. AR Server ,
agreed to work with me to resolve the issue.
This is what customer service is all about.
Terry
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: May-21-14 9:32 PM
To: arslist
customer service is all about.
Terry
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: May-21-14 9:32 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1 SP1 - Content missing
Hi Suresh ,
Please ensure that if you have 8.x ARServer installed then please install
User Tool in different directory.
AR 8.0 in directory A and 7604 User Tool in path B.
Please refer KA387013 for details.
Thanks,
Vivek
-Original Message-
From: Action Request System discussion
don't want to see
the carcass of Remedy being eaten by a SNOW vulture. We, who are on the
frontlines, cannot defend the kingdom by ourselves.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: Wednesday, May 21, 2014 8:43 PM
To: arslist
service is all about.
Terry
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: May-21-14 9:32 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1 SP1 - Content missing ?
**
Did you
Did you install 8.1 SLM GA on top of 8.1 SP1 ITSM ?
Thanks,
Vivek
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.com
Sent: Thursday, May 22, 2014 12:05 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 8.1 SP1 - Content missing ?
**
Hi Pritch,
Can you please refer below topic in ARS List
Installation Alert : Installing or upgrading to SLM 8.1 GA after with ITSM 8.1
SP1http://arslist.org/cgi-bin/wa.exe?A1=ind1405L=ARSLISTX=2ECE3F5456A712311DY=vivek_patil%40bmc.com#53
1] Just importing the 79 objects is not
Hi Philip,
1] After you complete Phase3 [ attribute deletion ] , you will get the option
to upgrade RKM.
2] But if you want to install RKM and then later delete attributes then here is
a way.
a] Open Share:Application_Properties form .
b] Search with Application ID =
Where are you exactly seeing the latency ?
Can you share a use-case ?
Thanks,
Vivek
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Friday, May 02, 2014 10:39 PM
To: arslist@ARSLIST.ORG
Subject: AR System /ITSM 7.6.4 Memory
One will have to manually reconcile the customizations on Base Objects.
Thanks,
Vivek
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of R
Sent: Saturday, April 26, 2014 1:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Customizations in Base Development
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