Thanks Kathy. Please do contact me directly if you do not get a satisfactory
answer to your issues. It would be very helpful to me if you could contact me
directly and provide some insight into the problems you've had with ticket ID's
so I can do some research. If something hasn't worked as it
Thank you Jon for providing your information to the arslist. It's not
often (with the exception of Doug Mueller) a bmc executive participates in
the list and your attention is appreciated.
When an executive volunteers to follow-up we should always graciously take
advantage of that offer. What
Hi,
Does anyone know who we can contact on a Sr. Management level at BMC
regarding technical support?
We are not happy at all with the level of support we are receiving.
If you like, you contact me directly for any recommendations.
, October 02, 2013 9:35 PM
To: arslist@ARSLIST.ORG
Subject: BMC Customer Support
**
Hi,
Does anyone know who we can contact on a Sr. Management level at BMC regarding
technical support?
We are not happy at all with the level of support we are receiving.
If you like, you contact me directly for any
We would prefer to have our SVP speak with BMC Sr. Management directly.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Wednesday, October 02, 2013 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support
**
Hi
you should get a hold of your account manager, and he can get a
customer satisfaction manager - or something along those lines, I
forget the exact title - assigned to your case...
Den 02-10-2013 18:05, Kathy Morris skrev:
**
Hi,
Does anyone know who we can contact on a Sr. Management level
, 2013 9:35 PM
To: arslist@ARSLIST.ORG
Subject: BMC Customer Support
**
Hi,
Does anyone know who we can contact on a Sr. Management level at BMC
regarding technical support?
We are not happy at all with the level of support we are receiving.
If you like, you contact me directly for any
into everything) of course there is
also mitt.rom...@baincapital.com
- Original Message -
From: Kathy Morris kathymorris...@aol.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 2, 2013 12:10:01 PM
Subject: Re: BMC Customer Support
**
We would prefer to have our SVP speak with BMC Sr
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support
Two options I can think of ...
At the bottom of their support emails there is usually a comment about
contacting the support mgr. Might need to go up one level at a time.
If you have a sales or BMC rep you can try to get through via
somehow that doesn't surprise me. next you'll tell me the sales or support
reps are nowhere to be found.
- Original Message -
From: Kathy Morris kathymorris...@aol.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 2, 2013 1:41:17 PM
Subject: Re: BMC Customer Support
I sent an email
Can't find the education folks either.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, October 02, 2013 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support
somehow that doesn't
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, October 02, 2013 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support
somehow that doesn't surprise me. next you'll tell me the sales or support
reps are nowhere to be found.
- Original Message -
From: Kathy
Sent: Wednesday, October 02, 2013 9:35 PM
To: arslist@ARSLIST.ORG
Subject: BMC Customer Support
**
Hi,
Does anyone know who we can contact on a Sr. Management level at BMC
regarding technical support?
We are not happy at all with the level of support we are receiving.
If you like, you
Kathy, Hi
I have sent you a separate email to your personal email address and would
welcome the opportunity to talk with you.
Please let me know if you didn't receive the message and any alternative method
I can use to get in contact with you.
Many thanks
Jon Rendle
Vice President,
Rendle
Sent: Wednesday, October 02, 2013 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support
Kathy, Hi
I have sent you a separate email to your personal email address and would
welcome the opportunity to talk with you.
Please let me know if you didn't receive the message and any
, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: BMC Customer Support
**
Hi,
Does anyone know who we can contact on a Sr. Management level at BMC regarding
technical support?
We are not happy at all with the level of support we are receiving.
If you like, you contact me directly for any
...@baincapital.com
- Original Message -
From: Kathy Morris kathymorris...@aol.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 2, 2013 12:10:01 PM
Subject: Re: BMC Customer Support
**
We would prefer to have our SVP speak with BMC Sr. Management directly.
From: Action Request
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A
Sent: Wednesday, October 02, 2013 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support
**
Someone was just telling me on the ARSlist that BMC Support had really made a
turnaround
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