, October 28, 2013 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to determine when a user last logged in
**
Terry,
One problem I have with the BMC's provided historical license usage form is
that it doesn't cover 'all' users...only users with write licenses...why does
this matter you ask? Well
www.seamlessti.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, October 28, 2013 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to determine when a user last logged in
Hi,
Even
Hi Guys,
Thanks a million for all the feedback; I am not the first person to hit this
requirement then. Looks like there are a few different approaches we can take,
most of which will require customisations. I am surprised/disappointed that
Remedy doesn’t store a user’s last login time OOTB.
Hi,
WARNING!!! You should not put a field like that User-form. Create a separate
form instead. At least in the old ARUser days, modifying a user record forced
the client to recache everything, making such a change as you suggest in 4
extremely taxing for your systems performance.
But by all
: Re: How to determine when a user last logged in
Hi Guys,
Thanks a million for all the feedback; I am not the first person to hit this
requirement then. Looks like there are a few different approaches we can take,
most of which will require customisations. I am surprised/disappointed
Tony,
The 'Global Field' option that Misi mentioned is like a 'system variable'
type of thing, you set it, and for the length of the session, it'll remain
set regardless of if the form remains open or not, next time they open the
form, it'll already be setif they end their session, and come
Hi,
And if you use the same field-id in multiple forms, the value will be retained
across all these forms. The regular global field range is 100 through
199. They typically are Display-Only, and you will probably want to check
the disable change flag option.
Best Regards - Misi,
That's great lads, thanks very much for all the advice.
I never knew those Global Fields existed so that will make it easier for me.
I'm thinking of just doing it on the Service Resquest Console form to start
with as that is the main area we are interested in.
Tony
Hi Guys,
Is there a way to determine when a user last logged into Remedy/ITSM without
having to enable the user logs. Basically I want to identify any user accounts
that have not logged into Remedy in X months.
We have a multi-tenant ITSM 8.1 environment and do not have full control of our
Tony,
The only way I'm familiar with is to write workflow that stores the value
somewhere in your system.
On Mon, Oct 28, 2013 at 10:55 AM, SUBSCRIBE ARSLIST theReel
tony.r...@bt.com wrote:
Hi Guys,
Is there a way to determine when a user last logged into Remedy/ITSM
without having to
**
You can investigate this:
Onthe ARSystem Server configuration tab - enable the field : License Tracking
Peridocially check the form called" ARSystem Administration: License Review" form for entries (userids)that do not appear in this form that appear in your User or appropriate CTM:People
Hi,
Why not enable the user-log or the historical-license-usage form as suggested
by Terry?
I guess if you want to go back in history from today, this would not be an
option. And you need to track user-updates to the system, which can be a bit
tricky...
Best Regards - Misi, RRR AB,
I second LJ's response. It is a simple task to update a field created in
the system. There is no way you are going to get information that if you
didn't gather it. But it is easy to start gathering it and you can also
then assume that anyone that doesn't have the field filled in hasn't logged
Hi,
How do you gather a login? In Mid-Tier there is no general trigger. You can
put workflow on common forms where users usually go. For example the
home-page.
But any such change is customization.
Using the user-log or historical-license-usage-form is configuration. You can
then leverage that
Terry,
One problem I have with the BMC's provided historical license usage form is
that it doesn't cover 'all' users...only users with write licenses...why
does this matter you ask? Well, Read and Read Restricted users are
completely valid users of the system, but because their licenses don't
Sent: 28 October 2013 21:26
To: arslist@ARSLIST.ORG
Subject: Re: How to determine when a user last logged in
**
Terry,
One problem I have with the BMC's provided historical license usage form is
that it doesn't cover 'all' users...only users with write licenses...why
does this matter you ask
Hi,
Even more importantly, from a cost perspective, the AR System Historical
License Usage form does not track FLOATING-READ licenses, only FIXED-WRITE and
FLOATING-WRITE...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I.
,
Theo
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: 28 October 2013 21:26
To: arslist@ARSLIST.ORG
Subject: Re: How to determine when a user last logged in
**
Terry,
One problem I have with the BMC's provided historical
: How to determine when a user last logged in
**
Terry,
One problem I have with the BMC's provided historical license usage form is
that it doesn't cover 'all' users...only users with write licenses...why
does this matter you ask? Well, Read and Read Restricted users are
completely valid users
/
** **
** **
--
Kind Regards,
*Carl Wilson*
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
*Sent:* 28 October 2013 19:26
*To:* arslist@ARSLIST.ORG
*Subject:* Re: How to determine when a user last logged
Subject: Re: How to determine when a user last logged in
Hi,
Even more importantly, from a cost perspective, the AR System Historical
License Usage form does not track FLOATING-READ licenses, only FIXED-WRITE and
FLOATING-WRITE...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList
LongWing
Sent: 28 October 2013 20:42
To: arslist@ARSLIST.ORG
Subject: Re: How to determine when a user last logged in
**
Carl,
I have similar tools, but the problem with this approach is that it's
polling based, meaning that your program must poll the server every x
seconds/minutes to gather
(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, October 28, 2013 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to determine when a user last logged in
Hi,
Even more importantly, from a cost perspective, the AR System Historical
License Usage form does
-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, October 28, 2013 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to determine when a user last logged in
Hi,
Even more importantly, from a cost perspective
, 2013 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to determine when a user last logged in
**
Misi,
About a year ago I figured out a way to determine Floating-Read users. There
are two methods (in Java)...one is .getLicenseType(), which gives you the users
license type, then there is another
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, October 28, 2013 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to determine when a user last logged in
**
Misi,
About a year ago I figured out a way to determine Floating-Read users. There
are two methods (in Java)...one
] On Behalf Of LJ LongWing
Sent: 28 October 2013 21:07
To: arslist@ARSLIST.ORG
Subject: Re: How to determine when a user last logged in
**
Misi,
About a year ago I figured out a way to determine Floating-Read users.
There are two methods (in Java)...one is .getLicenseType(), which gives you
the users
27 matches
Mail list logo
