Re: push external asset info into Remedy.

Dan talked about AR System 6.3 and AST:ComputerSystem. I guess that will mean ITSM 6 and CMDB 1.1... in CMDB 1.x you should not populate the AST forms but rather the BMC:ComputerSystem forms and so on. Also, you'll have to fill the ClassID and DataSetID fields. You can check the values of these

Re: Reg 9350 Error

Nick, Thanks for the information. Could you please elaborate the reverse name lookup which you have mentioned below? (Sorry for being ignorant) Does it have to do with updated hosts file only? PS: But in case its a hosts or DNS issue, shouldn't iot occur everytime.Why for only some data? I

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Re: Strange date behavior in SSO environment

Just so happen to be looking into that same issue. Here's the KB# from BMC 24869. Hope this helps. Henry Douglas From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steinigans-Hillemann, Joerg Sent: Thursday, March 29, 2007 1:58 AM To:

Validate field data - allowing some to be NULL

Hi all, I have a question for you on validating field data. I did search the archives and it isn't allowing me to open the notes - says file not found, sooo... I have a form that people can use to request additional network space with and the field in question is for them to enter the

Re: Validate field data - allowing some to be NULL

sue: Try a decimal field with desired precision, instead of a character field. --- Barber, Sue [EMAIL PROTECTED] wrote: Hi all, I have a question for you on validating field data. I did search the archives and it isn't allowing me to open the notes - says file not found, sooo...

Re: Character Counter

I'm not sure if this went out on to the list, so I am reposting. I look forward to any assistance or advice as the BMC/Remedy Help Desk isn't very enthusiastic about working on a problem to a version that is no longer supported. Thanks, Bruce _ After searching for clues on javascript

Re: Validate field data - allowing some to be NULL

I think I will have to go with changing the field - I still have to throw an error though - they don't want the system message. I was hoping not to change the field as this is already in use. Thanks, Sue -Original Message- From: Action Request System discussion list(ARSList)

Re: Validate field data - allowing some to be NULL

Sue: I am not sure why you gave up on the character field. Did you try the qualification I sent? Using that or a variaion of it, you can keep the character field and be in complete control of the type of message the user gets. Here's a refined scheme: First do the following Set Field... RTRIM(

Re: Remedy Developer Plus

Michael, Remedy Admin 7.0.0p2 was already installed when I installed RDP. It works fine with objects/forms that don't have a lot of workflow associated with it. The form I'm having problems with is the SYS:Action form. It runs for a while loading the objects then before it can complete it

Slow responses

Listers, I am baffled here and need some guidance. We are running ARS 6.3 patch 20 on solaris. The user community experiences extreme slowness when submitting on any form. We have verified that there is no latency on our network, we have also verified that our database is performing at a

User Cache Issue

An unusual situation happened today that is now resolved, but I want to understand how it could occur. An employee's email address changed. The employee has a record in User with a Read-Restricted license. When an email (any email) was sent from Remedy the AR System Email Messages form would

MS Sharepoint Integration

Has anyone done any integration with ARS/Sharepoint? I'm still in the pre-conceptual stages so any feedback is useful at this point. Thanks in advance, Michael Durrant IT Systems Integration Analyst Division of Information Technology Idaho Department of Health and Welfare The information

Re: Slow responses

I think I 'accidentally' found the issue. I turned off confirmation of a new request, created several incidents and did not experience any slowness. I turned confirmation back on and it takes 10-50 seconds to come back. How in the world do I fix that? -Original Message- From: Soria,

Re: Slow responses

Joe, Are you using your own home grown applications or Remedy's? C -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Soria, Joe Sent: Friday, March 30, 2007 1:01 PM To: arslist@ARSLIST.ORG Subject: Slow responses Listers, I

Re: MS Sharepoint Integration

I'm looking into this too. One of the things I'd like to do is have a web part that lists the open work for the person logged in, plus be able to put Broadcasts on the front page of our intranet so end-users can see statuses on big issues and such. -Original Message-

Re: Table Report and Run Process

Kyle, Hum... I think I misunderstood what problem you were having before. Maybe your report is set to do a page break per record? ( I think that is the default for a new report.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach

Re: Slow responses

Joe, Have you checked to see if there are any jobs running on your server at a higher priority? Kathy -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Soria, Joe Sent: Friday, March 30, 2007 1:01 PM To: arslist@ARSLIST.ORG

Re: User Cache Issue

Restart of the email engine uses the cache, restart of the server doesn't rebuild the cache...so you are likely correct that the cache was out of sync with the data...the fix for that is to do a arcache on the user table...this dumps the cache table and reloads it from the User formhow it got

Nested Macros (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Is it possible (or even advisable) to nest macros within another macro? If so, how does one go about it? Charlie Bennett Web Engineer Joint National Integration Center (JNIC) Schriever Air Force Base Colorado Springs, Colorado 80912 (719) 721-7470

Re: Slow responses

Joe, I don't know if it's your case, but once my users were having slowness anytime they save a request in which a diary field was modified (if no diary field was modified, no slowness). The issue was an Oracle parameter. If it's your case, I can try to find what parameter it was...

Re: Reg 9350 Error

I am sorry, I misspoke (mistyped). I should have only specified looking up (forward and reverse) name and IP address, not setting them in the HOST file. I am not REAL clear on why this happened to one of my environments. One of the theories is there is something with the DNS. Another

Re: User Cache Issue

You said your Server kept the user cache even after your server was restarted? I think I just read a KM about this, of course, I didn't keep it. But I thought the Remedy server sometimes keeps the user email in certain situations, but restarting either the Server and/or the email engine is

Re: Slow responses

Hi Joe I have seen this behavior before. Any message displayed to the user that uses the default message action (rather than displaying a message in a custom dialog) can take several seconds. I always assumed this was a client/windows OS issue, but as I run the server and client on the same

Re: Release License Question

L.J., I am fairly certain that the User Tool offers no help here. However. Since your using a macro... Maybe you could run the macro from the command line instead of from the User Tool? That likely would allow you to log out because you would only be running it from the command line and

Re: Editing a macro

Suddha, That type of functionality (having an embedded password in a macro) was removed in a recent version (v6?) because it was deemed a security problem. The alternative that was supplied is to supply the clear text value on the command line when you call runmacro. (Which does not sound any

Re: Nested Macros (UNCLASSIFIED)

Charlie, I agree that with Carey that it's not a good idea. I have a few folks here that have created nested or linked macros. One of the guys called the Groovy macro that executes 5 other macros. I think he may have simply started recording a macro and then opened up 5 macros, one right after

Application licensing question

My question is on site licenses vs server licenses. The licensing tool basically enforces this, because User Fixed licenses come up as being valid for a site, whereas User Float licenses come up as being valid for a server. My question is on the Application license (not the Application

Re: Validate field data - allowing some to be NULL

This is still allowing me to enter text into the field as well as numbers. It is getting closer though - I will post whatever Remedy tells me when I hear back. Thanks for the help. Sue -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]

Re: Nested Macros (UNCLASSIFIED) (U)

UNCLASSIFIED Instead of macros, I have links that perform similar actions but run from an Active Link. The AL has multiple Open Window actions. Each Open Window action has its own Qualification and opens either a Modify Window Type or a Report Window Type. In particular, I have a link that

Re: User Cache Issue

L.J. I am not sure I can speak authoritatively on this as this is mostly black magic that the ARS server does for licensing/performance reasons. (And on the whole BMC, nor Remedy of old, has been too inclined to share such detailed internal logic with customers. We really do not need to

Re: Validate field data - allowing some to be NULL

Strange. Make sure you have the ^ in the qual. --- Barber, Sue [EMAIL PROTECTED] wrote: This is still allowing me to enter text into the field as well as numbers. It is getting closer though - I will post whatever Remedy tells me when I hear back. Thanks for the help. Sue

Re: Release License Question

Hi, When you login, you get a session identifier. I do not think it is enough to logout from one session to get another released. Even though it is on the same machine (IP). Best Regards - Misi, RRR AB, http://www.rrr.se L.J., I am fairly certain that the User Tool offers no help

Re: Nested Macros (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Great, thanks Dave! What I was looking at doing was calling macro A while recording macro B and using the data retrieved by A for processing in B (primarily for reporting). Sorry if that's not terribly clear (I'm still a newbie when it comes to

Re: User Cache Issue

I am not sure if this will help but this is from the knowledge baseWe have had similar issues. Also note that the email engine can be configured to either reload the cache when restarted or not. The setting to configure is FetchUserGroupInfoOnDemand=(false/true) P R O B L E M

Re: Nested Macros (UNCLASSIFIED)

Charlie, I'm not quite sure you could do that from within a macro. It is something that you could do performing a table walk against 2 tables. The results of the first table could be used to set fields that would be used in the query for the second table walk. The final results could be

Re: Application licensing question

I am curious doe the floating application licenses stay with the user? Nick Havin' Fun in Sacramento [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ivan Runions Sent: Friday, March 30, 2007 12:39 PM To:

Notification Field

All I'm trying to implement an interest field (character field with menu append) that contains a list of email addresses to be notified on a filter condition. Everything works if I manually add the addresses with a semi colon in between each address. Suggestions on how to add a semi colon

Re: Remedy Developer Plus

Do I need some kind of license to use Developer Plus? Michael Durrant [EMAIL PROTECTED] Share what you know. Learn what you don't. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Laura York Sent: Friday, March

Re: Application licensing question

The history has been (for products that require a server side license) that a separate license is required per server; examples include flashboards, arserver, and migrator. The server side application licenses are new to the mix, starting with the 7.0 applications. I would imagine that BMC

Re: Notification Field

Kevin, You could trigger an Active Link action with On Menu that would append after each menu choice. Also be aware of an issue with Notify filter and the To: email address. The data in that field gets truncated at 255 characters as it is sent to the email form. Dave

Re: Remedy Developer Plus

Yes it is a licensed BMC/Remedy product. It is licensed to the server. More than one developer can access it on the server. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To:

Re: Slow responses

Joe, Turn on client side SQL logs and active link logs. Watch for workflow that is triggered after submit or after modify, such as the way the older Help Desk would replace a GUID with an case number, or looking for a certain email message to update some text and change the status to Send it

Re: Notification Field

Manage it with a table field. Assume you have the following values in your field: [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED] You can easily convert this to an external qualification that would look like this (see REPLACE function): 'email' = [EMAIL PROTECTED] OR 'email' = [EMAIL

Native Java API

On the Bugzilla app, BMC indicated they are considering developing such a thing some time this year. I'm reaching out to all the java gurus in the community to provide input on how to best implement such a thing. Some topics I would like to see comments on include: - java design patterns and

Re: MS Sharepoint Integration

I'm interested too. I've been asked about Sharepoint Integration also. Any input would be greatly appreciated. Kelly G. Hundley Systems Administrator Information Systems Wake Forest University From: Action Request System discussion list(ARSList)