Source Control Integration

Hello List Has anyone used SubVersion as a source control for Remedy? We are planning to use it with ARS 6.3 on Solaris with Sybase DB. I'll appreciate if anyone can share their experiences with the integration. Thanks Jaya Munjal IEA Remedy Team RBS India Development Centre (P) Ltd T +91

Re: Number of users in User form

Thanks Joe for the advice. It sounds like a good idea to add a unique index there. BTW. I'm running ARS 7.0.1 // Niklas On 29/01/2008, Joe DeSouza [EMAIL PROTECTED] wrote: ** Niklas, While I agree with the others that there should not be a performance problem, I would strongly advise to

Re: Setting values to the Advanced Search bar

Hi, Just add a display-only character-field with id 1005. I tried AR Admin 6.3, 7.0 and 7.1. They all had the Form - Form Action Fields menu. You have to open the form first. Because of the issues, I would advice against using it... I was kind of dissapointed when BMC Support told us that it

Re: Email engine (6.03, Solaris8, Oracle9)

Hi Ray, In order for Remedy to parse the incoming messages you need to set the Email Action field on the AR System Email Mailbox Configuration form record for the Incoming mailbox to Parse. Also, you would need to restart the email engine to read any configuration changes you made to the Mailbox

Superdom

Hi Have everyone successful experience with building ARSystem databases on Superdom? What can I have problem, and it's possible at all? Danila ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Superdom

Superdom? Is this a DomU/Dom0 type thing? Axton Grams On Jan 30, 2008 7:24 AM, Beketov Danila [EMAIL PROTECTED] wrote: ** Hi Have everyone successful experience with building ARSystem databases on Superdom? What can I have problem, and it's possible at all? Danila __Platinum

Re: Superdom

Do you mean HP-SUPERDOME? As in the server hardware? If so, will this be for the ARServer or for the database and what O/S will you be running on it? I've got no experience with this hardware but these answers may help other members of the list to understand what you are looking for.

Re: Email engine (6.03, Solaris8, Oracle9)

In case I am missing something... Don't you need the field ID numbers along with the names?? !Base!: CPLS !Company!: AUIC: !TaskOrder!: 2341 !ModNumber!: 12 !PurchaseOrder! # !Classification!: Unclassified !ServiceLevelID!: Basic !AssetID!: !ForeignNational!: No -Original

Re: AIE Flat File

You need to run the utility that populates the EIE:VendorFieldNames with the field names from your file. filehelper -ax ARServerName -al Login -ap Password -ar port -fn Path to the file on the local machine -d There is additional information about this in the configuring section of the AIE

Email Action Parsing

Believe it or not we are still running armaild. I am looking to convert to using the email engine to capture and parse incoming email templates. In our dev. environment I have changed the Email Action setting to Parse on the MailBox configuration form and it appears to be working. However, I am

Re: Removing Asset....?

Hi. That is not an option. I had a discussion with BMC Support on this, and the only option is to rollback to the backup you hopefully took before installing Asset... We had to disable workflow that looked for Asset Licenses. /Rune Sorlid 2008/1/30, Chris While [EMAIL PROTECTED]: ** Hi

Incoming emails on Solaris + Exchange

I'm running into policy issues with a Solaris box running the email engine and AR Server (7.1x, not that it matters). IMAP4 and POP3 are both forbidden by the powers that be - MAPI is out since this is Solaris. Has anyone else found a clever solution to running a UNIX email server with

Re: DPI

Thanks everyone. I was just wondering. We are going with the policy Too bad so sad... for those that decide to change the standard DPI on their systems. :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza

Removing Asset....?

Hi Listers. Has anyone ever had experience of uninstalling asset? How did it go ? Thanks Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the

Using solutions with the requester console in 7.1

Hey everyone! I'm trying to get a 7.1 (no patch) system configured and I was wondering if anyone had been using the solutions in conjunction with the Requester Console much. I've put in a solution and was hoping it would show up as a possible solution when a customer makes the selection from

Re: Removing Asset....?

I came up with a Check list of things (forms, tables, workflow, import-definitions [groups, etc]) which had to be deleted, however it was quite extensive... Then resulted in tons of manual effort to perform the uninstall As a rule of thumb, if it can be installed it can somehow be de-installed,

Calculating a Date only Field

I know how to calculate when something is going to expire in 30 days if the field is a Date/Time field. But what about just a Date field? Here's how I would figure it out it if it was a Date/Time field: ( 'Expiration Date' = ($DATE$ + (((30 * 24) * 60) * 60))) AND ( 'Expiration Date'

OT: BSMAnalysticsUserGuide.pdf

Does someone know where I can find this Guide BSMAnalysticsUserGuide.pdf - thanks. I've tried searching on the Remedy site, but nothing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:

Adding custom permissions groups in 7.1

Is there a way to add a permissions group in 7.1? Not a computed group- there is a custom form which only a few people should see and in 6 we had a custom permission group for it. I've gotten around it by adding the custom group directly to records in the User form, but that doesn't allow

Re: Incoming emails on Solaris + Exchange

Sounds like your hands are tied, about the only option left, is MBOX support :( [yuck] So forward all messages from exchange to a unix mailbox on that server :( Just curious as to why IMAP4 over SSL is forbiden?? Robert On Jan 30, 2008 7:41 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** I'm

Re: Adding custom permissions groups in 7.1

Chris, In ARS 7 you can build a group and then map roles to those groups. Then it's just a matter of adding those groups to the appropriate users in the user form. After that just set the form permissions to that new group and you've got it. For detailed info, check out the Form and

Re: Incoming emails on Solaris + Exchange

William, So let me make sure I get the restrictions No POP3 or IMAP4 (from the Exchange server(s))... So what is allowed? Only MAPI? Just some ideas... For inbound email: Could you setup a local mail server on the Unix side? Could you forward the email from Exchange to the Unix Mail

ARSPERL on AIX?

Anybody run it on AIX? Do you know which compiler you used to do so? The makefile appears to require the cc_r compiler, which we don't have (and would have to purchase through IBM $$). Jack Covert Corporate IT Enterprise Systems Management Remedy Support Team Remedy Support Team

Re: Incoming emails on Solaris + Exchange

We're checking on the local mail forwarding option - it's a very workable solution but there may be policies forbidding that too. I do not know why IMAP4 is not allowed but we're looking into getting an exception. We're working all angles basically. Fortunately sending mail is easy - there's a

Re: Calculating a Date only Field

A Date field (not a Date/Time that displays just the date) should be : 'Expiration Date' = ($DATE$ + 30) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, January 30, 2008 10:26 AM

Re: BSMAnalysticsUserGuide.pdf

Is this the User Guide for the BMC Analytics for BSM product? If so, you can find it on Support Central in the documentation section for the product: http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_1969 5_152334_0,00.html -David J. Easter Sr. Product Manager, Service

Re: Adding custom permissions groups in 7.1

Thanks Matt! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Wednesday, January 30, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: Adding custom permissions groups in 7.1 Chris,

Re: Incoming emails on Solaris + Exchange

you can do SMTP - POP over a tunnel as well.. SMTP is so much easier IMHO-- even from a windows box. On 1/30/08, Robert Molenda [EMAIL PROTECTED] wrote: ** Sounds like your hands are tied, about the only option left, is MBOX support :( [yuck] So forward all messages from exchange to a unix

Re: BSMAnalysticsUserGuide.pdf

Thanks! On 1/30/08, Easter, David [EMAIL PROTECTED] wrote: Is this the User Guide for the BMC Analytics for BSM product? If so, you can find it on Support Central in the documentation section for the product: http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_1969

Re: Superdom

If you are asking if the HW platform is a HP SuperDome, then I know for a fact that we were on a HP SuperDome with PA/RISC processor until recently. However, we moved away from the HP SuperDome with Itanium processor since the version we have running is not natively supported on this

Re: Number of users in User form

On 7.0.1 they at least have an index though its not unique but yes go ahead and modify it to be a unique index. It will help more than hurt, in fact I can't think of why it may ever hurt.. Regards Joe D'Souza Remedy Developer / Consultant, IBM Global Technology Services, Chicago. -

Re: Superdom

I believe that AR System 7.1 is natively supported on Itanium architecture. There is a controlled available version of AR System 7.1.00 where the AR System server executable is both native Itanium and 64-bit. More information on this is available in the Statement of Direction which can be

Re: AIE Flat File

Thanks Kelly...here is the command I'm running and the error I'm receiving: ./filehelper -ax 10.40.1.35 -al Demo -ap -ar -fn /remedyars/app01dev3_0_0/bmc/apps/aie/ITSSTX3D3BMCAPP01-0/service/data/computersystem.tbl -d ld.so.1: filehelper: fatal: libicuucbmc.so.32: open failed: No such file

Re: AIE Flat File

Mike, This is a generic OS (ish) problem that is part of the typical Path issues with using shared libs. You likely need to either set or update PATH and or LD_LIBRARY_PATH values for your user/session to include the dir where that file lives. (Maybe under the ARS server install dir, maybe not.)

Re: Adding custom permissions groups in 7.1

What kind of difficulty are you facing creating a permission group in 7.1? Its the same as its always been? Create a group, give it a unique ID, and make sure the Group Type is Change... Whats not working for you? Joe D'Souza Remedy Developer / Consultant, IBM Global Technology Services,

Re: ARSPERL on AIX?

I'm quite confident that it can be compiled with gcc (available as binary package from http://www.bullfreeware.com/). You might run into problems if your perl interpreter was compiled with a different compiler, so might have to compile perl with gcc as well. Thilo Stapff Covert, Jack wrote:

Re: Calculating a Date only Field

Calculating a Date only FieldFred, This won't work in a search qualification, because the $DATE$ keyword will resolve to epoch time (# of seconds since January 1, 1970 12:00:00 AM GMT). Theoretically, the following *should* work (but it returns an error ARERR [312] Data types are not

Re: Calculating a Date only Field (correction)

Calculating a Date only FieldDoh! That last part should read: Alternately, you could also set a temp date-only field (e.g., 'zTmpDate'), using the DATEADD function: (Set field): 'zTmpDate' = DATEADD(dd, 30, $DATE$) Then use the zTmpDate field as the search qualifier: (Search qual):

Several instances of ARS on one Solaris server

Hi ARSlist, I would like to install both ARS6.3 and ARS7 on the same Solaris 10/Oracle10g box. Is it possible? Thank you. Regards, Dmitry. No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.16 - Release Date:

Re: Several instances of ARS on one Solaris server

Yes Axton Grams On Jan 30, 2008 12:45 PM, Dmitry Bezhenar [EMAIL PROTECTED] wrote: ** Hi ARSlist, I would like to install both ARS6.3 and ARS7 on the same Solaris 10/Oracle10g box. Is it possible? Thank you. Regards, Dmitry. No virus found in this outgoing message.

OT: Audit Reporting - ITSM 7

Has anyone done an audit report in Crystal? The auditing is great, however, it is hard to follow when you are looking at it on the Form. I wish they had done it as separate entries into a Form instead of a diary field.

Re: Adding custom permissions groups in 7.1

The main problem is not creating the group, but allowing people who don't have access to the user form to put people into it. When creating a customer/people record, is there a way to add a group to the list of application permissions groups you can add for people? Thanks, Chris

Re: Helpdesk Electronic Link Option (HELO) with Remedy

All, Has anyone performed an integration between Remedy and IBM's HELO? Did you utilize the API to perform the integration or are their other known ways through Remedy workflow to do this? Thanks, Jackson _ Shed those extra

Re: Audit Reporting - ITSM 7

You can change the audit format from log to record in the form properties. Log format is not particularly useful for anything IMHO. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, January 30, 2008

Ping

Has anyone seen or developed a way to ping an ip in a form and populate a Up/Down field ? //SIGNED// Robert R. Gornto, GS-12,37 CS/SCBB Chief, Network Administration DSN 945-0483 Comm 210 925-0483 ___ UNSUBSCRIBE or

Re: Entry coming recursively in arerror.log

And depending on how the Escalation is working...it may be setting a flag and the error coming out of a Filter that fires on modify...those are a bit harder to track down because you hafta turn on Escalation AND Filter to the same log to see it properly -Original Message- From: Action

Q1 Salt Lake City Remedy Users Group

I wanted to let you all know that we are still scheduled for the RUG meeting on February 6, 2008 at the Joseph Smith Memorial Building in Salt Lake City. The registration for this event can be found at http://www.allegiant-tech.com/eventform.php?id=5. Please pass this to anyone that you may

Re: Audit Reporting - ITSM 7

So if I leave it as log is there a way to report on this? Thanks! On 1/30/08, William Rentfrow [EMAIL PROTECTED] wrote: You can change the audit format from log to record in the form properties. Log format is not particularly useful for anything IMHO. -Original Message- From:

Re: Ping

What do you mean by populate a Up/Down field? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gornto Robert R YC-02 37 CS/SCBM Sent: Wednesday, January 30, 2008 12:03 PM To: arslist@ARSLIST.ORG Subject: Ping Has anyone seen

Re: Audit Reporting - ITSM 7

Not in any meaningful (i.e., statistical) way. You can of course show the log for any case which has it's uses but all in all the record format is much more friendly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee

Re: Ping

Like a selection filed.. Up if the ping succeeds or Down if it doesn't //SIGNED// Robert R. Gornto, GS-12,37 CS/SCBB Chief, Network Administration DSN 945-0483 Comm 210 925-0483 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Incoming emails on Solaris + Exchange

Folks, remember that a big sector of Remedy useage is Uncle Sam, both govt and military. I can only speak for our project in that both POP3 and IMAP4 are forbidden by security. This makes like really rough for someone operating on Solaris as MBOX becomes your only protocol left for incoming

Re: Email Action Parsing

To all Parsing on incoming email with the Email Engine? Maybe we need to move this project up in priority. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano,

Re: Email engine (6.03, Solaris8, Oracle9)

No, you do not need field ID's, check the Email Engine manual pdf. Just surround valid field names with ! BTW, thx to the list members and Michiel in particular this time around. The root of our problem was that the engine never got restarted after setting the configuration. After I relayed

Re: Incoming emails on Solaris + Exchange

I too am working in a Federal environment - specifically for a civilian agency - and we have all of the same concerns. Some of our system may store information covered by the Privacy Act and consequently we are subject to being secure in every way. Our primary DB and AR servers are in a secure

Re: Ping

OK...what about this: Create a field and hide it. Put a button on the form that kicks off the ping workflow. The ping workflow does a set fields action against the hidden field. Do a RUN PROCESS in the set fields action. By doing a RUN PROCESS in the set fields, the output of the ping (or any

Re: Incoming emails on Solaris + Exchange

Ray, I am not challenging or questioning any of those ideas or perspectives. (Mostly because I think you are right on the mark.) However... Can you indicate any preferred protocols that should be supported by BMC for E-Mail with ARS? Have you already submitted RFE (Request for Enhancements) for

Re: Ping

For portability reasons, you may want to count on the ping command returning a 0 for success and 1 for failure. On Windows and every *nix platform I've seen, that is the case with the ping command. Michael Durrant -Original Message- From: Action Request System discussion list(ARSList)

Re: Adding custom permissions groups in 7.1

If there is a specific group you want to add via another form, you could set up a filter to push the group list back to the user form with the new group appended to it. If it was on the people form, you could have it look for user records with matching login IDs in the qualifier. Then, set the

Re: Adding custom permissions groups in 7.1

Chris, I do not think that any of the OOB features are designed to make custom applications easier to blank. ( by design) Those sound like competing interests to me. If you by one OOB application to make it easier to build other (custom) applications, then will you buy the second OOB

Re: Adding custom permissions groups in 7.1

Hey Matthew- Thanks for the response. I'm trying to see if there is a way to do this out of the box- we're trying to avoid custom work on this release, but if there is no way, I will end up doing as you suggested. Thanks! Chris From: Action Request

Re: Incoming emails on Solaris + Exchange

The other question to ask: Is the protocol even available on Unix? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, January 30, 2008 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming

Re: Adding custom permissions groups in 7.1

You're right, it is. The company I am working for is struggling financially and I've had to find a new position, but I'm working to try and get this new version up for them before I leave. That's why I'm trying to find OOTB solutions and avoid custom work. We have a fresh install and are

Line feeds in email templates using Windows ASP CDOSY

Hello Everyone, We have a Windows 2000 IIS 5 web server that uses CDONTS to send email templates to the Remedy system, . The ASP code that creates these templates inserts “Chr(13) Chr(10)” into the text to form line brakes. Now we are moving to a Windows 2003 IIS 6 server, and CDONTS doesn’t

Re: Worklog

You could do a setfield from the field into a 0 length display only char field _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Kelley Sent: Wednesday, January 30, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Worklog Hi ARS 6.3 Is

Worklog

Hi ARS 6.3 Is there any way to display the worklog in a form or table, without hitting the actual icon? * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may

Slow saving Active Links after ITSM app install

All, After we installed ITSM 7.0 it is extremely slow displaying or saving Active Links. We have logged a ticket with Remedy and thier only answer is this will be fixed when they upgrade the Admin tool. Has anyone else experienced this? What is your workaround -if any? Thanks, Melanie

Re: Email engine (6.03, Solaris8, Oracle9)

If your customer has security issues with sending email to the AR System, you might want to look into exposing a webservice to get the records created in Remedy. I guess if your customer makes a fuss about security you will probably have the nicest SSL certificates on the mid-tier server which

Re: Slow saving Active Links after ITSM app install

Saving everything is VERY slow for us, not just active links. It's like it takes the tool forever to respond after the save is complete. Don't have an answer, but you aren't the only one. Marino, Melanie A [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList)

Re: Slow saving Active Links after ITSM app install

I could be wrong, but as I understand the problem, the large (10k-30k) number of Active Links in the various ITSM products exceeds the ability for the Admin tool and the metatables to process those as quickly as it could for the exponentially smaller sets for which the structures were designed. I

Re: Several instances of ARS on one Solaris server

Dmitry, just FYI, did this on Windows. One consideration was to install it (different version) in a different directory. Also, DB instance should be different name. There was once a KB article regarding this. Don't know if it is still out there. good luck.Joe Date: Wed, 30 Jan 2008

Re: AIE Flat File

I've added the directory to the PATH but am still receiving the error. Any other ideas? Mike Carey Matthew Black wrote: Mike, This is a generic OS (ish) problem that is part of the typical Path issues with using shared libs. You likely need to either set or update PATH and or

Re: Slow saving Active Links after ITSM app install

Hi. ITSM is a large application, and everything will take longer time. When you develope on a server that has ITSM installed, you must always set the server in Development Cache Mode. /Rune Sorlid 2008/1/30, SUBSCRIBE arslist Melissa [EMAIL PROTECTED]: ** Saving everything is VERY slow

Automatically start Remedy Alert functionality

Hello List, I'm having a problem automatically starting Remedy Alert after rebooting the client machine. I'm using Remedy Alert patch v22 for ARS 6.3. The server and tool are configured correctly as I am getting alert messages, but automatically starting the tool doesn't seem to work after

Re: Slow saving Active Links after ITSM app install

check the CMDB Performance Guide.. It discusses a couple of issues you might be experiencing .. Indexes seemed to be a hot issue.. Recommendation was to put all those indexes on a seperate tablespace ... Also EIE needs the right amount of Theads with 2 GIG of ram allocated -- 2 threads per CPU..

Re: Incoming emails on Solaris + Exchange

In all fairness I don't see this as solely BMC Remedy issue even though it's a huge pain in the neck for me in terms of the compatibility. Microsoft engineered MAPI to be used natively on Windows (which they sell of course) and supports POP3 and IMAP4 - but they don't push these other protocols.

Re: Slow saving Active Links after ITSM app install

By the way - if you are working on a development server you can always put it in development cache mode. This should help somewhat. Make sure you read up on the pros/cons of doing this. From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Ping

Why not... 1.) Develop a form that contains the ip address, or host name of the machine that you want to ping. 2.) Develop a view form with a table field that queries the host form. 3.) Develop a simple Perl script and place it on your server to be run via an escalation every X minutes. The Perl

Re: Slow saving Active Links after ITSM app install

We also experienced this and after all normal research failed to turn anything up we opened a BMC Support ticket. No luck from that - the response was basically that it was operating as designed. We submitted an enhancement request. One very important observation that a colleague made was

Re: Ping

As for the Up and Down field, maybe have the results create a text file on the server then create a Menu of Menu Type of File to access the text file. Then connect the menu to a character field. Steve On 1/30/08, William H. Will Du Chene [EMAIL PROTECTED] wrote: Why not... 1.) Develop a

cmdb 2.0 Instance Permissions / Application Roles

Hey all -- Just a Quick Question if you know CMDB 2.0 What are the considerations concerning the CMDBWriteSecurity / CMDBRowLevelSecurity and Application Roles -- Is the key behind this that it acts like Locked Submitter mode for CMDB allowing any user to submit. Or is there more here than meets

Re: Incoming emails on Solaris + Exchange

Please don't take this the wrong way, for it is meant in the best possible sense, but would anyone really want MAPI on a *nix box? I dunno, maybe it is just me, but there has to be something wrong in the Universe when they come out with that implementation. Up will be down. Right will be wrong.

Re: Arplugin dies with 0 every 90 seconds

I commented out REMEDY.ARF.CAI plugin (libcaieventcmd.so) in ar.conf and the arplugin still crashed every 90 seconds. I went on to try each plugin one by one in ar.conf and found out the cause of the problem: ardbcQuery (libardbcQuery.so). The plugin is used to query the overview console and

Re: Incoming emails on Solaris + Exchange

Will - you should know by now that when I say should I don't mean in an ideal world :) What would of course be preferable is some sort of open-platform API that was secure. But as you state - that will happen right along the time my taxes give me cash back! Hey Will - give me a call when you

Re: Slow saving Active Links after ITSM app install

That makes sense. If you watch the Server SQL log when you select Active Links in the Admin tool (when you have the Details displayed) it pulls data for the active links by ID in groups of 200. Filters, on the other hand, do the pull of data in a single SQL statement. Fred

Re: Ping

--Concept-- Unless this application is going to provide some internal historical data.. I see no reason for maintaining it in ARS. Just call a widget. -- Create a VB or Something else, that pop's a window and shows network health. or even use the widget to call a View of HP Openview (your personal

Re: Slow saving Active Links after ITSM app install

Hi! Rick's right about the issue, but there is a workaround. The problem is not in saving the active link, but in refreshing the list of links afterwards. I have found two modes of operation that make this performance acceptable (for me - your milage will vary). The first is to set your View

error while exporting SLA

All, I'm getting the following error while exporting SLA. ARERR [8760] Cannot establish a network connection to the AR System Plug-In server Any reason why this error is showing up? _ Tried the new MSN Messenger? It’s

Re: error while exporting SLA

To try and figure this one out you can turn on plugin logging and set it at a high detail level. Then try again. I sometimes get this when I'm making a plugin call to a web service that times out or something similar...the log helps narrow down exactly what is erroring out. _ From:

Re: Slow saving Active Links after ITSM app install

This is the root of the problem. The admin tool downloads details for all active links when veiwing details every time a refresh of the active link list needs to be updated. This equates to around 12mb of data sent over the wire on our servers for each refresh. It's slow even on a fast network,

Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

Hi, To add to the performance problems we've had, I just ran into the strangest issue over the past 30 minutes. To the best of my knowledge - no changes have been pushed to production since last Friday (our staging environment where I do development is completely fine). We're running ARServer

Re: SuperDome

Yes, I mean HP SuperDome (server Itanium x64), and I do it first time. I want know what problem I can meet? Now thanks to you I know, that installing of AR System on HP SuperDome is possible. Thanks. Danila From: Action Request System discussion

Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

what does the arerr.log say? do check the network connectivity and the SQL logs as well. Date: Wed, 30 Jan 2008 23:15:38 -0500From: [EMAIL PROTECTED]: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and rightTo: [EMAIL PROTECTED] Hi, To add to