Hi Reddy,
This is purely related with the permissions, you need to check the
permissions given to the form. Suppose your user is a member of App
Support group and if this permission is not given to the Remedy support
Form then you will face the Error mentioned by you.
Now simply you can do
Hi Frank,
Yes, we can limit the number of rows returned while publishing the services
in remedy.
While creating web service for the get operation or get list operation in
remedy, below the Qualification there is two options called Start record and
Max Limit.
Where we can limit the number of
I create a relationship to a CI in Change with no problem.
I then click on Create Allocation from the Financial tab in Change
and fill out all the necessary fields, again no problem.
However, after I save ther record it is not showing up on the table on
the Financials tab in Change.
Any ideas /
Don't see this as an option. I am on 6.3 p20
On Sat, Aug 11, 2007 at 2:42 AM, ITSM Support [EMAIL PROTECTED]
wrote:
**
*Hi Frank,*
Yes, we can limit the number of rows returned while publishing the services
in remedy.
While creating web service for the get operation or get list
Am I the only one seeing a resurgance of contacts seeking experienced
custom-build expertise vs. install/configure/maintain/integrate folks?
I know BMC's pie in the sky goal is minimal need for customizations vs.
configuration/data changes, but there seems to be a growing backlash against
this
Hi All,
This might be very trivial but wanted to get opinion from the list for the best
possible solution:
I have to stop spaces from entered in a character field. The data can be
entered using the user tool/ mid-tier and webservice/import tool.
We are on ARS 6.3, Oracle 10g and Solaris.
I have a bit of a different take on things, Ray. The new BMC business
continues to be almost entirely ITSM, because their sales people can't make
as much money selling the AR System. However, many older customers have
lots invested in their custom systems, and have no intention of converting.
Ray,
Can you make your font just a little smaller :-)
Old school custom builder - Your Business - Your Way
I do believe for many reasons there are higher demands for custom
applications versus ITSM 7.X (It Takes So Much)
Great tool, make it dance, - I am a firm Believer in
Thanks for the response -
My effort is to error out if there is a space - not replace it.
Atul
- Original Message -
From: Reiser, John J [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Subject: Re: No spaces allowed in a character field
Date: Tue, 22 Jul 2008 10:05:04 -0400
So why don't you just use John's suggestion in a Set Fields to another Display
only field, then make a new AL with a higher sequence number that has as a
qualification 'a' != 'b' and produce an error in that case.
If the replace did nothing you will not get an error. (The AL will not fire as
Thanks for the response.
I used the filter (set field) (since needed to take care of webservice / import
mechanism) with substr function .
Atul
- Original Message -
From: Ben Chernys [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Subject: Re: No spaces allowed in a character field
Date:
I have to admit I was very pleasantly surprised to see a job posting
just the other day that called for a custom developer...it said clearly
NOT OOTB. I hadn't seen one in a long, long time. It's not so much
that I'm against the OOTB solution -- it's that I'm an old school
Business your way,
Ray,
Can you make your font just a little smaller :-)
Old school custom builder - Your Business - Your Way
I do believe for many reasons there are higher demands for custom
applications versus ITSM 7.X (It Takes So Much)
Great tool, make it dance, - I am a firm Believer in
On Fri, Aug 10, 2007 at 12:00 AM, ITSM Support [EMAIL PROTECTED]
wrote:
**
*ARERR 100* is related to:
Request ID parameter is empty.
The operation being performed requires the request ID to be specified, but
the parameter was not supplied. Try the operation again, this time
specifying
Hi Guys, Thanks for your inputs on earlier issues. I have a weird situation
here.
I am trying to integrate LDAP with remedy 7.1. I am till the point where I
have filled in the ARDBC LDAP Configuration form and am able to create a
vendor form. But my issue is that the available tables in the LDAP
Hi folks. I am tasked with installing Crystal Reports Server XI on a windows
2003 env't so that users on Midtier 7.1 can run reports via the web. The
Midtier is using Apache 5.5.26 and I plan on installing this on the Crystal
reports server (seperate machine) prior to the install of crystal.
I need the 6.0 version of this file:
arjni60.dll
If anyone has it and can zip it/email it to me I'd appreciate it.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
___
Not if your armonitor is set up to restart it. That just kills the process,
and then armonitor detects it and restarts the process.
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be
I have to say...
There is nothing wrong with the ITSM Suite 7.x. It fits nicely into
the ITIL Framework that a lot of companies crave. But, there are
lot of companies that realize that they can't run their business
efficiently inside the Framework; therefore, custom build or find
another
It is generally not the same port as the AR server. It's on the Ports and
Queues tab of the Server Information in the AR System Administration Console.
If you've got a firewall, you will want to specify a port there then open it in
your firewall.
Anne Ramey
Hello All,
I have a strange situation - I came in this morning and our dev server was
giving the error This copy of Arsystem has reached the max number of
entries, etc..
I checked and it appeared our Server ID had changed, thus invalidating our
server license. I thought only a hardware change to
Are there multiple NICs on the server? If so, and the box got restarted,
it's possible that the other one got designated as the primary.
Rick
On Tue, Jul 22, 2008 at 10:10 AM, Jase Brandon [EMAIL PROTECTED]
wrote:
** Hello All,
I have a strange situation - I came in this morning and our dev
How do you set one as a primary? I did ours by setting an interface metric of
1 on the NIC that I didn't want to be the primary. I just like to know if
this is the correct way of doing it or is there a better way?
--- On Tue, 7/22/08, Rick Cook [EMAIL PROTECTED] wrote:
From: Rick Cook [EMAIL
We are moving our ARS server from Solaris (with Sybase) to Linux (with
Oracle), and need a little guidance.
We have a fresh Oracle 10.2.0.4 installation (32 bit) running on RedHat 5
(64 bit), and are trying desperately to install the latest version of ARS in
order to port homegrown
I think that on some Dell servers you can control the MAC. I might be wrong
though.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3
I suppose it would depend on the card - I don't know the specifics, but your
networking people should. The important thing is to ensure that the setting
is sticky, so that if the box gets restarted, the same NIC you licensed
against remains the primary as long as its able to work at all.
Rick
I keep speaking of MAC with the presumption that it directly translates to
Server ID.
Server ID is what changed.
Can someone confirm this?
Thanks,
Jase
On 7/22/08, Gary Opela (Corporate) [EMAIL PROTECTED] wrote:
**
I think that on some Dell servers you can control the MAC. I might be wrong
Sure, it start a new process. The only problem with a signal 9 is
that the process exits immediately and is not given the opportunity to
perform any pending or cleanup operations it has. The impact of such
a thing will vary from program to program. The program may leave temp
files scattered in
The Server ID is the MAC address. If you have more than one mac, then you can
go to the admin tool to see the server ID. The license keys are generated
against a specific server ID, so if the server ID changes, as is in your case,
then your licenses will not work.
You are correct in stating
Hi Sivarama,
I have found that with our AR 7.x implementation not all LDAP fields were
visible. However, if you create a character field on the vendor form, go to
the database tab and give it the same name as the LDAP field you wish to see it
will link up. I had to do this manual workaround
If this DLL is for use with the API, I'd get all the DLLs and Jars
together (from Axton's site) versus just getting the one you're
looking for. We've run into some interesting to track down issues,
when the dll/jar patches don't match up together.
Kelly Heikkila
Kinetic Data
On Jul 22,
Hi Eli,
Your solution works like a charm!!! thanks a lot dude you saved my day.
Thanks
Sivarama
On Tue, Jul 22, 2008 at 11:21 AM, Eli Schilling [EMAIL PROTECTED]
wrote:
Hi Sivarama,
I have found that with our AR 7.x implementation not all LDAP fields were
visible. However, if you
I need to create a custom notification - which I have done previously
- i'm OK with this.
However, I need the notification to go to several groups.
Has anyone done this before?
Thank you!
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Hi everyone:
I wanted to get everyone's take on this thorny issue...I know this
matter has been discussed many times before, but I wanted to put a new
twist on it.
Specifically, I wanted to get anyone and everyone's thoughts on the
problem of unqualified searches in a large enterprise.
Has anyone been able to succesfully pull diary entries using the .net api? I
have tried without success and was hoping to get an example as to how this
could be accomplished.
Thanks
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Yes...it is an awesome RAD environment but it's extremely hampered by
its extraordinarily expensive licensing model. With another RAD (let's
say Visual Studio .Net), you build the application and then never have
to worry about paying a dime for application licenses. With Remedy you
say, Hey, we
Some things that come to mind:
- Force the use of a preference server, force the value of max
returned entries to 1000 or the likes
- Set a hard limit on the server for the max number of entries
returned from a get...
- Don't give users access to search regular forms (front-end things
with display
Sure, but to skip from 15 to 9 without giving the process a chance is
a bad practice.
Axton Grams
On Tue, Jul 22, 2008 at 3:22 PM, Ramey, Anne [EMAIL PROTECTED] wrote:
If it's totally hung, necessitating a kill, it often requires a kill -9.
Anne Ramey
***
Another great reason for the Custom applications, I have hundreds of
users with only an AR User license - No Application licenses needed
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent:
Yeah but if you custom build your application you do not need all of
the licenses for instance like ITSM 7 needs, Problem, change, asset,
incident etc...
Kevin Begosh, RSP
External Initiatives
System Design Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original
Yes...but the limit the number of requests returned approach has that
nasty tendency of messing up ad-hoc reports and macros, which are done
extensively in this environment.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Works exceptionally well just so long as user A doesn't need to update
user B's request...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug
Sent: Tuesday, July 22, 2008 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Right...you avoid the ridiculous (my opinion) costs associated with
ITSM, but you still have to pay for AR System user licenses.
With VS .Net, Delphi, or whatever you NEVER worry about user licenses
for apps you build.
-Original Message-
From: Action Request System discussion
This should have some examples:
http://arswiki.org/projects/dotnetutil/browser/ARS_CreateDiaryForm/Trunk/ARS_CreateDiaryForm
http://arswiki.org/projects/dotnetutil/browser/ARS_CreateDiaryForm/Trunk/ARS_CreateDiaryForm/Module1.vb
Axton Grams
On Tue, Jul 22, 2008 at 3:22 PM, Monty [EMAIL
That's driven by who BMC decides market to. It's also driven by the
competition in each software segment.
Axton Grams
On Tue, Jul 22, 2008 at 3:32 PM, Kaiser Norm E CIV USAF 96 CS/SCCE
[EMAIL PROTECTED] wrote:
Yes...it is an awesome RAD environment but it's extremely hampered by
its
I'm hoping to avoid having to do the same thing (Windows env) here, that
is, build a custom aremail watchdog to kick-start the service when email
starts stacking up. Our AREMail 7.1.00.002 engine has been dying
silently and randomly for over a month now, sometimes after a java error
in the
If your customer is willing to conform to the processes established
within the ITSM 7.0 framework with very MINIMUM customization Buy! If
not Build! Your project is doomed to fail if you try to take the OOTB
applications and customize them to meet your customers unique
requirements. I know this
That's the beauty of using the preference values - they can be set
differently - and enforced - at the user and/or group level. That way, you
can leave the server value unlimited, but limit it dynamically at the user
level.
Rick
On Tue, Jul 22, 2008 at 12:38 PM, Kaiser Norm E CIV USAF 96
I think this is where Enterprise Service Suite (ESS) @ Work turns out to be
such a bargain. It's very solid application suite that's every bit as
functional as ISTM *and ITIL compliant* without the recurring expense of extra
application licenses.
http://buoyantsolutions.net/ESS.html
Even though it's customizable by preference, it doesn't address the
issue of macros and ad hoc reports being possibly hosed...especially
because in this large, decentralized environment across a very large
area, it is not possible to know who does or will do ad hoc reporting.
What I'm currently
All Microsoft users must be covered by a CAL license of some type either
Server license and/or Database license.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Tuesday, July 22, 2008
Right...given...but same is true about Remedy running in an MS
environment.
Remedy in MS environment = CALs, server license, and/or database license
PLUS Remedy user licenses
Other app developed with VS or other RAD = CALS, server license, and/or
database license...but no app license!
Moreover,
Is there any specific fields they add data to before searching? We have
a similar situation where tech will add data to at least 1 of probably
10 different fields. We have an AL that fires on search and display's
an error if all 10 of them are NULL.
The problem with the limit rows returned
Just offering options. They all have their warts. You just have to
find which one works for you.
Axton Grams
On Tue, Jul 22, 2008 at 3:38 PM, Kaiser Norm E CIV USAF 96 CS/SCCE
[EMAIL PROTECTED] wrote:
Yes...but the limit the number of requests returned approach has that
nasty tendency of
Hmmm...that's an idea...it's more than 10 fields, but it could be...
If A = $NULL$ or B = $NULL$ or C = $NULL$ . . . or ZZZ = $NULL$ then
throw error.
Actually...that's a very good idea. I would have to be sure to include
every possible searchable field, but that's doable.
-Original
Oh...clicked SEND too soon...your idea is good but people who use the
Advanced Search Bar would fall victim to the error.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, July 22, 2008 3:11 PM
Has anyone out there gotten this (or a similar) configuration to work?
AR Server = 7.1 on Solaris
Mid-tier = IBM HTTP Server + Websphere on Solaris, separate box (8 of
them actually)
BO Server - Windows with 7.1 AR Web Report viewer
This all works - browser clients can print from the web
True ... Advanced Only search users would fall victim to it (We are
lucky here in that the users who use the Advanced Search bar also use at
least 1 of the fields). FYI: The Run if is all AND qualifications (If a
= $NULL$ and b = $NULL$ and ... throw error).
-Original Message-
From:
I think you want to use AND, not OR. If they are all null, then throw
the error. You can take care of the Advanced Search Bar by adding:
... AND '1005' = $NULL$
to your qualification. 1005 is the field id for the Advanced Search bar.
I just tested it on a basic form (6.3 server) and it seems
Yes, AND...not OR...correct...typo on my part.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, July 22, 2008 3:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unqualified Searches in Very Large
We use the special 'Search Criteria' field (ID 1005). I put that
display-only field on forms I want to lock down searches on. Then I
setup an active link, firing On Search, that throws an error if 'Search
Criteria' = $NULL$ and a select set of other fields are also null. I
handpick the other
Norm,
I'll take a stab at this, from all appearances you are gainfully employed
servicing some sort of
Remedy application? Like it or not there are few, count them on one hand if
you like, enterprise
applications like ITSM (or ESS for that matter) that can scale globally and
that is
How about defaulting the Status field? I believe it would be acceptable to
say that most of your queries are going to be for open records.
Another option (albeit expensive) would be to create a reporting server, so
that way you wouldn't keep more records than you are willing to accept being
In addition to that, based on what I've seen, Remedy ARS developers get paid a
lot more than .NET developers. Factor into that the difficulty in finding ARS
developers, and management is more likely to pursue custom .NET development
work as opposed to custom ARS development. If you leave the
I have been chasing this issue all day, it appears no hardware changes were
made to the development box.
Logs show the development box hasn't been resatarted in over a week, so I am
guessing no hardware changes were made while the server was up. :-)
If we imported a .lic file from a 6X system to
Hi Guys,
I am trying to implement single sign for my current remedy system.
Can anyone please guide me as to how to implement that. Any documents that
you can forward me to would be good as well. I am having the following setup
running.
OS: Windows 2003 R2
Database: MS SQL Server 2005
Have you searched BMC developer network?
-Original Message-
From: sivarama velicheti [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 22 Jul 2008 7:51 pm
Subject: Single Sign On
**
Hi Guys,
?? I am trying to implement single sign for my current remedy system. Can
anyone
Hi,
Is there a document that I can refer which contains the difference between
ARS 5 and ARS 7? Thanks in advance!!
Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
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UNSUBSCRIBE or access ARSlist Archives at
Roger's suggestion is a good one. After logging in, type SSO into the
Search BMC DN field. The first forum hit is a thread on SSO for AR
System.
You may also wish to use the archive search for ARSList in places where
it is available:
http://listserv.rbugs.com/cgi-bin/wa.exe?S1=arslistX=-
Hi Sivarama,
I would like to suggest integrating the BMC Remedy Mid Tier and BMC Remedy
AR System server with the Single Sign On.
I have done integration with the Oracle Application Server (OracleAS) Single
Sign-On (SSO). Even you can do with BMC Web Access Manager (WAM) Single
Sign-On
Shawn, you are right on target!
IT management culture has changed since the AR System's initial
introduction. In those days IT shops regularly debated the buy vs. build
dilemma, and there wasn't a clear winner. Today it's different, as IT shops
regularly select OOTB applications -- build
Hi List
As part of my job role I need to go for frequent Import and Export using my
Administrator tool. Every time I need to export from source server and put
it into Destination Server. The object list always varies. For that I need
to carefully search the object and add it for exporting. This
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