Selection List Window Behaviour
Hi There, I have a tricky problem here I have a Character Field and a Button Beside that on my main form. When I Click the button I am supposed to go back to a BackEnd form and get the relevant data and show in a Selection List. This is implemented with Active Link - Set Field... The feature is behaving as expected... Set up : I have the Field Length of 30 in each main form and BackEnd form. I have data with 30 Char each in BackEnd Form. Problem :: In my selection list I can see only 15 Characters... To the strange, once I am clicking on any row, all the 30 Characters are getting reflected on to the main form No code to truncate the characters on Selection list Any suggestion, how I can retain all my 30 characters on the Selection List would be great My Env : ARS 7.01, ORACLE 10G, NO ITSM I tried in a Different Env ARS 6.3 and OracleXE, It worked fine for me, It showed all the 30 character in the Selection List window.. So I strongly feel it should be a preference issue but I found nothing in ARS Documents so seeking your help here.. Thanks and Regards, Ganga Prasad Pattnaik, - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Selection List Window Behaviour
Hi, The Set Fields action will use your backend form's result list definition to show the List of values when you use it in the active link. So check the Result List definition of your backend form, that particular's column width would have truncated to 15 instead of 30. ThanksRegards, Vijayalakshmi Paulraj From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad Sent: Monday, December 01, 2008 6:42 PM To: arslist@ARSLIST.ORG Subject: Selection List Window Behaviour ** Hi There, I have a tricky problem here I have a Character Field and a Button Beside that on my main form. When I Click the button I am supposed to go back to a BackEnd form and get the relevant data and show in a Selection List. This is implemented with Active Link - Set Field... The feature is behaving as expected... Set up : I have the Field Length of 30 in each main form and BackEnd form. I have data with 30 Char each in BackEnd Form. Problem :: In my selection list I can see only 15 Characters... To the strange, once I am clicking on any row, all the 30 Characters are getting reflected on to the main form No code to truncate the characters on Selection list Any suggestion, how I can retain all my 30 characters on the Selection List would be great My Env : ARS 7.01, ORACLE 10G, NO ITSM I tried in a Different Env ARS 6.3 and OracleXE, It worked fine for me, It showed all the 30 character in the Selection List window.. So I strongly feel it should be a preference issue but I found nothing in ARS Documents so seeking your help here.. Thanks and Regards, Ganga Prasad Pattnaik, - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Selection List Window Behaviour
Thanks Vijayalakshmi, When you say check the Result List definition of your backend form, Can you please elaborate what exactly you want me to check ??? Be noted that all my 30 Character are properly comming to my main form. And the problem is with Selection List Window where I can see only 15 Character. Thanks and Regards, - On Mon, Dec 1, 2008 at 6:47 PM, Vijayalakshmi Paulraj [EMAIL PROTECTED] wrote: ** Hi, The Set Fields action will use your backend form's result list definition to show the List of values when you use it in the active link. So check the Result List definition of your backend form, that particular's column width would have truncated to 15 instead of 30. ThanksRegards, Vijayalakshmi Paulraj -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ganga Prasad *Sent:* Monday, December 01, 2008 6:42 PM *To:* arslist@ARSLIST.ORG *Subject:* Selection List Window Behaviour ** Hi There, I have a tricky problem here I have a Character Field and a Button Beside that on my main form. When I Click the button I am supposed to go back to a BackEnd form and get the relevant data and show in a Selection List. This is implemented with Active Link - Set Field... The feature is behaving as expected... Set up : I have the Field Length of 30 in each main form and BackEnd form. I have data with 30 Char each in BackEnd Form. Problem :: In my selection list I can see only 15 Characters... To the strange, once I am clicking on any row, all the 30 Characters are getting reflected on to the main form No code to truncate the characters on Selection list Any suggestion, how I can retain all my 30 characters on the Selection List would be great My Env : ARS 7.01, ORACLE 10G, NO ITSM I tried in a Different Env ARS 6.3 and OracleXE, It worked fine for me, It showed all the 30 character in the Selection List window.. So I strongly feel it should be a preference issue but I found nothing in ARS Documents so seeking your help here.. Thanks and Regards, Ganga Prasad Pattnaik, - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Selection List Window Behaviour
Open the backend form and click the tool bar item Form properties. Then click the tab Results Lists fields and check the length of the columns. On Mon, Dec 1, 2008 at 8:54 AM, Ganga Prasad [EMAIL PROTECTED] wrote: ** Thanks Vijayalakshmi, When you say check the Result List definition of your backend form, Can you please elaborate what exactly you want me to check ??? Be noted that all my 30 Character are properly comming to my main form. And the problem is with Selection List Window where I can see only 15 Character. Thanks and Regards, - On Mon, Dec 1, 2008 at 6:47 PM, Vijayalakshmi Paulraj [EMAIL PROTECTED] wrote: ** Hi, The Set Fields action will use your backend form's result list definition to show the List of values when you use it in the active link. So check the Result List definition of your backend form, that particular's column width would have truncated to 15 instead of 30. ThanksRegards, Vijayalakshmi Paulraj -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ganga Prasad *Sent:* Monday, December 01, 2008 6:42 PM *To:* arslist@ARSLIST.ORG *Subject:* Selection List Window Behaviour ** Hi There, I have a tricky problem here I have a Character Field and a Button Beside that on my main form. When I Click the button I am supposed to go back to a BackEnd form and get the relevant data and show in a Selection List. This is implemented with Active Link - Set Field... The feature is behaving as expected... Set up : I have the Field Length of 30 in each main form and BackEnd form. I have data with 30 Char each in BackEnd Form. Problem :: In my selection list I can see only 15 Characters... To the strange, once I am clicking on any row, all the 30 Characters are getting reflected on to the main form No code to truncate the characters on Selection list Any suggestion, how I can retain all my 30 characters on the Selection List would be great My Env : ARS 7.01, ORACLE 10G, NO ITSM I tried in a Different Env ARS 6.3 and OracleXE, It worked fine for me, It showed all the 30 character in the Selection List window.. So I strongly feel it should be a preference issue but I found nothing in ARS Documents so seeking your help here.. Thanks and Regards, Ganga Prasad Pattnaik, - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Company wants to use VMWare and SQL 2005 for Remedy 6.3
Rick, Thanks again and yes, I did look at the white paper and I think I am going to be fine in the VMWare arena when I move to ITSM 7 but I am still a long way away from that. I would like to put this back out for my current situation and see if others can give me their actual experiences with this environment. The two main questions I need more opinions on are: 1. Can I run ARS 6.3 and ITSM 6.0 (CMDB 1.1) in Production in a VMWare environment? 2. Can I run ARS 6.3 and ITSM 6.0 on SQL 2005? Again, I am not concerned about BMC Support on this or the compatibility matrix. I realize that is a risk. I just want to know if there are multiple success stories out there or if either or both are not recommended. Thanks, Mac Rhoades From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, November 25, 2008 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: Company wants to use VMWare and SQL 2005 for Remedy 6.3 ** FWIW, what do you think of the new (last week) white paper BMC put out on running ITSM on a VM platform? Rick On Tue, Nov 25, 2008 at 6:01 AM, Richard Copits [EMAIL PROTECTED] wrote: We have it working and it's working well. No real problems. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mac Rhoades Sent: Friday, November 21, 2008 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: Company wants to use VMWare and SQL 2005 for Remedy 6.3 Roger, Thanks and I appreciate the quick answer. I do know that is not supported by BMC but my question for both the VMWare and SQL 2005 is whether or not anybody has it working. If I can get it working and then have some issues, I know that I would be on my own as far as BMC support is concerned, BUT, there is always the user community who are usually innovative in their use of Remedy. Thanks again, Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. 678-252-4364 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Friday, November 21, 2008 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Company wants to use VMWare and SQL 2005 for Remedy 6.3 ** ARS 7 is the first release that is supported on VM Ware. Previous releases will not be provided support if issues occure. -Original Message- From: Mac Rhoades [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Fri, 21 Nov 2008 3:55 pm Subject: Company wants to use VMWare and SQL 2005 for Remedy 6.3 ** First, my environment: ARS 6.3 ITSM 6.0 (HelpDesk, Asset Management, Change Management) Some Custom Apps SQL Server 2000 IIS I have seen these items may be possible from various previous list emails but wanted to get some current information and advice. 1. My company would like to use more VMWare servers. I have seen that ARS is supported on VMWare but most comments have been that it should not be used in a Production environment, only in a development or test environment. Is that still the recommendation or are there some out there who are using VMWare servers for Remedy production? We currently have a little of 40,000 tickets in the HelpDesk app since February, 2006 and have around 600 customers in the People form. (This info may be useless, but wanted to add it anyway.) 2. We currently have SQL Server 2000 and I have read that some of you may be running ARS 6.3 on SQL Server 2005. Is that the case and if so, are there any issues or gotcha's to watch out for. I am not sure when we will go to 7.x so I have to make these changes if possible with the existing environment. Thanks for your help in this and thanks for existence of this list. Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from viruses or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts
Re: RUNMACRO
The armaced program is available on the BMC Developer Network http://developer.bmc.com/communities/docs/DOC-2141 Grab the program and put it in its own folder. Save your macro to the same folder. Open a command prompt to that folder and run the program. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frex Popo Sent: Thursday, November 27, 2008 8:10 AM To: arslist@ARSLIST.ORG Subject: RUNMACRO ** Hello all, ARS: 7.1 patch04 I am using the runmacro to dump some data from a form. All done in a batch script which I run from the command line. The following command does more or less what I want. %ARDIR%\runmacro.exe -x %ARSVR% -U %ARUSER% -P %ARPASS% -a %ARPORT% -o %TARGDIR%\%TARGFILE% -f %ARFORM% -t csv -q '100161' != $NULL$ AND '7' = 0 Now I am trying to change this to extract only certain columns from the form. I have tried to do this by going to the user tool switch the macro button, run a search, then generate a report skeleton and write the data to some file. However, I want to be able to write to the file specified by -o rather than the file specified within the macro. There are other issues also when copying the script to a different machine etc etc.. My question is, is there a way I can edit a file (.arq) manually and tell it to dump columnA and colunB from a particular form etc and then include the -e option in the command above? Rather than having to go to the user tool and create everything from there!!! anywayone has done this and wants to share his macro? Thanks in advance frex
Re: Problems with Remedy Migrator.
I use Migrator to do a complete server to server migration with no problems. We do partial (using .def files) to migrate from our dev server to test. Once the test group and the users have completed their testing we do a full server to server migration to production (NOTE: We do not have any of the canned Remedy Applications). We also use Migrator to do a full server to server migration from Production down to development about twice a year (or when we can schedule it in). Main tip: Run Migrator on a machine with a large amount of available memory. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR) Sent: Friday, November 28, 2008 6:32 AM To: arslist@ARSLIST.ORG Subject: Re: Problems with Remedy Migrator. Do you have Migrator licensed? Do you have Tools, Licenses, Server Licenses declared? Do you have a valid AR Server license? Note: Migrator can be very disastrous if handled improperly. Read the documentation. Migrator can be your best friend if you understand it thoroughly. Sorry to sound condescending, but the problems that people have with Migrator are always a mis-understanding. Here's a couple of rules of thumb: 1. Never migrate whole systems at one time. It will run forever and it is probably not what you want. If you are migrating a whole system, use a .def instead. 2. Use the Scripting Mode. If you perform immediate mode, you might migrate something that you do not want. Scripting mode gives you a chance to look at it a second time. 3. Use the Diff capability to make sure you have all changes. 4. Migrate objects and data in small chunks. Setup several scripts and migrate them one at a time. 5. Remember, Migrator will migrate the lowest lever change, including X,Ys, so be careful. It's pretty stupid about these things, so you the tools it gives you (Diff and scripting) and make sure it is what you want. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alberto Mel. Sent: Friday, November 28, 2008 6:30 AM To: arslist@ARSLIST.ORG Subject: Problems with Remedy Migrator. Hi all!, I'm installed the remedy Migrator 7.1 but I don't know why I'm unable to connect with our Remedy Server. When I try to connect, I have this message: No servers for this account, but I can connect with the User and Administrator clients. Anyone knows why?. Thank you very much!. Alberto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RUNMACRO
Will give it a go :) Thanks Fred, --- En date de : Lun 1.12.08, Grooms, Frederick W [EMAIL PROTECTED] a écrit : De: Grooms, Frederick W [EMAIL PROTECTED] Objet: Re: RUNMACRO À: arslist@ARSLIST.ORG Date: Lundi 1 Décembre 2008, 15h37 The armaced program is available on the BMC Developer Network http://developer.bmc.com/communities/docs/DOC-2141 Grab the program and put it in its own folder. Save your macro to the same folder. Open a command prompt to that folder and run the program. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frex Popo Sent: Thursday, November 27, 2008 8:10 AM To: arslist@ARSLIST.ORG Subject: RUNMACRO ** Hello all, ARS: 7.1 patch04 I am using the runmacro to dump some data from a form. All done in a batch script which I run from the command line. The following command does more or less what I want. %ARDIR%\runmacro.exe -x %ARSVR% -U %ARUSER% -P %ARPASS% -a %ARPORT% -o %TARGDIR%\%TARGFILE% -f %ARFORM% -t csv -q '100161' != $NULL$ AND '7' = 0 Now I am trying to change this to extract only certain columns from the form. I have tried to do this by going to the user tool switch the macro button, run a search, then generate a report skeleton and write the data to some file. However, I want to be able to write to the file specified by -o rather than the file specified within the macro. There are other issues also when copying the script to a different machine etc etc.. My question is, is there a way I can edit a file (.arq) manually and tell it to dump columnA and colunB from a particular form etc and then include the -e option in the command above? Rather than having to go to the user tool and create everything from there!!! anywayone has done this and wants to share his macro? Thanks in advance frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Application Statistics not working (UNCLASSIFIED)
Have you tried restarting your Remedy services? We use Server Groups so I setup workflow to combine the statistics recorded from each server into a singular record of how the overall system is doing. When I first setup the workflow, I made an error on a filter that prevented Remedy from creating new entries on the Application Statistics form. The error killed the process that captures statistics, and the system would not generate any new records even after removing the errant Filter until I restarted my ARS services. I also had an instance where one of my servers decided for no apparent reason to generate two duplicate records each time statistics were gathered. The only fix I could find was once again restarting Remedy services, which restored my statistics gathering process to working order. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hulmes, Timothy W Mr CTR USA IMCOM Sent: Wednesday, November 26, 2008 4:14 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Application Statistics not working (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Anyone have any idea why there are no records being created in Application Statistics form. I have setup Application Statics in the Admin tool. I am trying to monitor a couple of different applications and have them all enabled and set to 300 second intervals (Will increase this once I get it working). I have verified that they were created in the Application Statistics Configuration form. I have also verified that the forms I want to run statistics on are in the Selected forms for application statistics under the statistics tab in each of the applications that I am trying to monitor. I have had this setup for a couple of days but have zero records being created for the statistics. Any ideas? Tim Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Remedy ARS + ITSM Interview Questions
Salma, There was a similar thread about interview questions a couple of months back, but there isn't a standard set of interview questions. If you're interviewing, be prepared for questions across the board. The responses given so far are some good examples of what you should be prepared for, but your best preparation would be to understand what the interviewer's interests are and show you can fulfill those needs. So if the job description shows a need for customizations, then reviewing the workflow admins guides would be a good start. If the company has ITSM, perhaps they want someone who understands all the modules and how they should be configured. Based on your description of having 1 year's experience in Remedy and ITSM, if I was interviewing you and I was looking to tech you out, I'd ask technical questions based on the level of the position I needed filled. Then I'd purposely ask some technical questions beyond your experience. One, to see if you have any knowledge in that area, and two to see how you handle answering those questions. Also, I'd be interested in your troubleshooting abilities, so would ask questions around how you would handle certain situations. Hope this is helpful, Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 11/30/08 11:55 PM Thank You so much Frank. This will surely help me in preparing for my interviews. Frank, Gordon M. (CMS/CTR) wrote: Some of the responses I am seeing on ARSList are a little complex. Here's some more common questions (remember your Resume will tell your capabilities): 1. What is the difference between and Active Link and a Filter? 2. What is a .def file used for? 3. What is a .arx file? 4. Who is Doug Mueller? 5. What is a use for an Active Link Guide? 6. What type of field it the Worklog field? 7. Name two DBMSs in which Remedy ARS can run on top of? 8. What does ARS stand for? 9. What are the core fields? 10. What does $MENU$ do? And so on. You'd be amazed at the number of interviews I've conducted and the interviewee couldn't answer these basic questions. A database question I like to ask is: What's the difference between SYSMAN and SYSTEM in an Oracle world? A very simple UNIX question is: What does LS do? Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Salma Sent: Thursday, November 27, 2008 2:02 AM To: arslist@ARSLIST.ORG Subject: BMC Remedy ARS + ITSM Interview Questions Dear Team, As i have completed my 1 year with ARS and ITSM application , planning to take up some interviews. Please can any one help me with some interview questions which are commonly asked . So that i can prepared for my interview . Please post me all the question which you guys faced during ur interviews . And also apart from ARS or ITSM , any possibilty of asking questions from other topics like Database, OS , Network , If yes please let me the same . Thanks in advance , Salma -- View this message in context: http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071 p2071.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are :-):-):-):-) -- View this message in context: http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071p20766131.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Selection List Window Behaviour
--- On Mon, 12/1/08, Vijayalakshmi Paulraj [EMAIL PROTECTED] wrote: From: Vijayalakshmi Paulraj [EMAIL PROTECTED] Subject: Re: Selection List Window Behaviour To: arslist@ARSLIST.ORG Date: Monday, December 1, 2008, 5:17 AM ** Hi, The Set Fields action will use your backend form’s result list definition to show the List of values when you use it in the active link. So check the Result List definition of your backend form, that particular’s column width would have truncated to 15 instead of 30. ThanksRegards, Vijayalakshmi Paulraj From: Action Request ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Remedy ARS + ITSM Interview Questions
I once had an interview where the technical portion consisted of How do you create a user in Remedy? then once I answered that sufficiently, the questions were more along the lines of asking me for technical advice because the interviewer was thrown into Remedy and didn't know what he was doing. I got that job, by the way. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ccrashh Sent: Friday, November 28, 2008 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedy ARS + ITSM Interview Questions I had an interview with RIM in the spring, and the first question they asked me was: What is an Active Link? It would like asking someone who has been teaching for more than 10 years to recite the alphabet. The interview essentially went downhill from there. On Nov 28, 7:44 am, Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] wrote: Some of the responses I am seeing on ARSList are a little complex. Here's some more common questions (remember your Resume will tell your capabilities): 1. What is the difference between and Active Link and a Filter? 2. What is a .def file used for? 3. What is a .arx file? 4. Who is Doug Mueller? 5. What is a use for an Active Link Guide? 6. What type of field it the Worklog field? 7. Name two DBMSs in which Remedy ARS can run on top of? 8. What does ARS stand for? 9. What are the core fields? 10. What does $MENU$ do? And so on. You'd be amazed at the number of interviews I've conducted and the interviewee couldn't answer these basic questions. A database question I like to ask is: What's the difference between SYSMAN and SYSTEM in an Oracle world? A very simple UNIX question is: What does LS do? Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Salma Sent: Thursday, November 27, 2008 2:02 AM To: [EMAIL PROTECTED] Subject: BMC Remedy ARS + ITSM Interview Questions Dear Team, As i have completed my 1 year with ARS and ITSM application , planning to take up some interviews. Please can any one help me with some interview questions which are commonly asked . So that i can prepared for my interview . Please post me all the question which you guys faced during ur interviews . And also apart from ARS or ITSM , any possibilty of asking questions from other topics like Database, OS , Network , If yes please let me the same . Thanks in advance , Salma -- View this message in context:http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071 p2071.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Core Fields Expand Box
There is a tool available on www.rrr.se that allows you to export your forms and run this tool...it changes the expand flag to hidden on the core fields affected by the upgrade, then you just re-import the def file. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Martin, Conny Sent: Friday, November 28, 2008 8:23 AM To: arslist@ARSLIST.ORG Subject: AW: Core Fields Expand Box Hi, We've done this using the Java-API. If you are interested in some code snippet, let me know. Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von ccrashh Gesendet: Freitag, 28. November 2008 15:56 An: arslist@ARSLIST.ORG Betreff: Core Fields Expand Box Someone asked this way back in 2007, but no one replied. In typical hamfisted fashion, BMC has shoved out a modification that impacts every regular form - that is, the core character fields have increased from 30 to 254. This means, of course, that if you left the Expand Box option to Default in the field properties, every one of the fields (Submitter, Last Modified By, and Assigned To) has an Expand Box showing. In most cases, this has caused the GUI on our forms to look ridiculous. Does anyone know of a quick way to change the Expand Box option to Hide? I was hoping for a cool SQL statement like UPDATE field_dispprop SET something to something WHERE fieldid=4 The above would update all Assigned To fields. Of course, the option for the expand box is in the proplong or propshort columns so it looks like crap and is essentially unmodifiable. Anyone know of an API call for this? Thanks for any help ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 7.1 on Solaris zones
John, I don't have ARS running in a non-global zone, but I am thinking about utilizing my T2000 (the ARS server) for other uses (ARS would still run in the global zone). This box is way underutilized and I was thinking of adding some zones for web servers. What kind of box are you running? And what kind of environment are you operating in (number of users, number of ARS servers, etc.). Kelvin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Jack Sent: Friday, November 28, 2008 8:12 AM To: arslist@ARSLIST.ORG Subject: ARS 7.1 on Solaris zones ** Hi, Has anyone tried installing ARS (server group) on Solaris non-global zones? Any pitfalls or recommendations? We're planning like this: zone 1 - Oracle 10g zone 2 - ARS 7.1 patch 5, ITSM 7 patch 8 zone 3 - ARS 7.1 patch 5, ITSM 7 patch 8 zone 4 - ARS 7.1 patch 5, ITSM 7 patch 8 (reporting, AIE) zone 5 - MT 7.1 patch 5 zone 6 - MT 7.1 patch 5 There is also an external Storage and 2 external load balancers. Thanks in advance. John __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Selection List Window Behaviour
Yes Vijayalakshmi It worked Thanks a Lot.. Thanks and Regards, - 2008/12/1 Vijay Nimmala [EMAIL PROTECTED] --- On Mon, 12/1/08, Vijayalakshmi Paulraj [EMAIL PROTECTED] wrote: From: Vijayalakshmi Paulraj [EMAIL PROTECTED] Subject: Re: Selection List Window Behaviour To: arslist@ARSLIST.ORG Date: Monday, December 1, 2008, 5:17 AM ** Hi, The Set Fields action will use your backend form's result list definition to show the List of values when you use it in the active link. So check the Result List definition of your backend form, that particular's column width would have truncated to 15 instead of 30. ThanksRegards, Vijayalakshmi Paulraj From: Action Request ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Sending Emails to Groups
ARS 6.3p20 Solaris/Sybase One of our users was able to bring our Remedy server to its knees over the weekend. They put 0 for a value in a field that was expecting one or more email addresses. After some hunting I was able to figure out that Remedy took this to mean the Public group and sent an email to every user registered with our Remedy server. This turned out to be 1000's of emails. It looks like Remedy translates the Public group and then creates an outgoing email for each email address in the User form. I thought I could easily block this from happening by making sure the value in this field contained something that looked like an email address (contained a @) but users could do something like [EMAIL PROTECTED], 0, [EMAIL PROTECTED]. Also, there are many fields throughout the application that allow a free-typed value (not a good idea but it is what I am stuck with) so I would have to build a lot of work flow. I was wondering if there was something that could be done to stop Remedy from translating values to Groups or a way of catching this happening during email processing? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sending Emails to Groups
Welcome to the club :) Many of us have been hit by that one. Other than extensive code to error check it, which we have done (we did this at the ARSYSTEM_Email_Messages form, instead of everywhere we allowed an email address)... I believe it was also suggested that creating a dummy user of 0, would prevent it from getting to the Group evaluation. You might want to check the archives, I know this has had a bit of discussion in the past. Mark _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Monday, December 01, 2008 1:39 PM To: arslist@ARSLIST.ORG Subject: Sending Emails to Groups ** ARS 6.3p20 Solaris/Sybase One of our users was able to bring our Remedy server to its knees over the weekend. They put 0 for a value in a field that was expecting one or more email addresses. After some hunting I was able to figure out that Remedy took this to mean the Public group and sent an email to every user registered with our Remedy server. This turned out to be 1000's of emails. It looks like Remedy translates the Public group and then creates an outgoing email for each email address in the User form. I thought I could easily block this from happening by making sure the value in this field contained something that looked like an email address (contained a @) but users could do something like [EMAIL PROTECTED], 0, [EMAIL PROTECTED]. Also, there are many fields throughout the application that allow a free-typed value (not a good idea but it is what I am stuck with) so I would have to build a lot of work flow. I was wondering if there was something that could be done to stop Remedy from translating values to Groups or a way of catching this happening during email processing? Thank you Frank __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sending Emails to Groups
I tried but it seemed that by the time the Emial Messages was being created the To field was already translated to an email address. On Mon, Dec 1, 2008 at 2:44 PM, Tony Worthington [EMAIL PROTECTED] wrote: Instead of writing the workflow at the front end write it on submit for AR System Email Messages * Tony Worthington* Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] [EMAIL PROTECTED] *www.Kohls.com* http://www.kohls.com/ From: Frank Caruso [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Date: 12/01/2008 01:39 PM Subject: Sending Emails to Groups Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** ARS 6.3p20 Solaris/Sybase One of our users was able to bring our Remedy server to its knees over the weekend. They put 0 for a value in a field that was expecting one or more email addresses. After some hunting I was able to figure out that Remedy took this to mean the Public group and sent an email to every user registered with our Remedy server. This turned out to be 1000's of emails. It looks like Remedy translates the Public group and then creates an outgoing email for each email address in the User form. I thought I could easily block this from happening by making sure the value in this field contained something that looked like an email address (contained a @) but users could do something like [EMAIL PROTECTED] [EMAIL PROTECTED], 0, [EMAIL PROTECTED][EMAIL PROTECTED]. Also, there are many fields throughout the application that allow a free-typed value (not a good idea but it is what I am stuck with) so I would have to build a lot of work flow. I was wondering if there was something that could be done to stop Remedy from translating values to Groups or a way of catching this happening during email processing? Thank you Frank __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARS 7.1 Documentation
Does anyone know of a place to get the documentation for ARS 7.1 in a single download? It looks like to get the docs from the support site I have to open then save each of the PDF's one at a time. Also when downloading from the support site the files are named with a five digit number and would have to be individually renamed (would this break the internal links?). Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 7.1 Documentation
Yes- the EPD site. https://webapps.bmc.com/epd/ Documentation is in its own file and can be downloaded independently of the rest of the application. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, December 01, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: ARS 7.1 Documentation Does anyone know of a place to get the documentation for ARS 7.1 in a single download? It looks like to get the docs from the support site I have to open then save each of the PDF's one at a time. Also when downloading from the support site the files are named with a five digit number and would have to be individually renamed (would this break the internal links?). Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sending Emails to Groups
Oh yes, good point there... sorry. :-) Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] www.Kohls.com From: Frank Caruso [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Date: 12/01/2008 01:50 PM Subject: Re: Sending Emails to Groups Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** I tried but it seemed that by the time the Emial Messages was being created the To field was already translated to an email address. On Mon, Dec 1, 2008 at 2:44 PM, Tony Worthington [EMAIL PROTECTED] wrote: Instead of writing the workflow at the front end write it on submit for AR System Email Messages Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] www.Kohls.com From: Frank Caruso [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Date: 12/01/2008 01:39 PM Subject: Sending Emails to Groups Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** ARS 6.3p20 Solaris/Sybase One of our users was able to bring our Remedy server to its knees over the weekend. They put 0 for a value in a field that was expecting one or more email addresses. After some hunting I was able to figure out that Remedy took this to mean the Public group and sent an email to every user registered with our Remedy server. This turned out to be 1000's of emails. It looks like Remedy translates the Public group and then creates an outgoing email for each email address in the User form. I thought I could easily block this from happening by making sure the value in this field contained something that looked like an email address (contained a @) but users could do something like [EMAIL PROTECTED], 0, [EMAIL PROTECTED]. Also, there are many fields throughout the application that allow a free-typed value (not a good idea but it is what I am stuck with) so I would have to build a lot of work flow. I was wondering if there was something that could be done to stop Remedy from translating values to Groups or a way of catching this happening during email processing? Thank you Frank __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. image/jpeg
Re: Sending Emails to Groups
This sounds like a really big deal. Has BMC said that it's as designed, or is this a bug? This could potentially break Remedy for ITSM applications. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Monday, December 01, 2008 1:39 PM To: arslist@ARSLIST.ORG Subject: Sending Emails to Groups ** ARS 6.3p20 Solaris/Sybase One of our users was able to bring our Remedy server to its knees over the weekend. They put 0 for a value in a field that was expecting one or more email addresses. After some hunting I was able to figure out that Remedy took this to mean the Public group and sent an email to every user registered with our Remedy server. This turned out to be 1000's of emails. It looks like Remedy translates the Public group and then creates an outgoing email for each email address in the User form. I thought I could easily block this from happening by making sure the value in this field contained something that looked like an email address (contained a @) but users could do something like [EMAIL PROTECTED]mailto:[EMAIL PROTECTED], 0, [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]. Also, there are many fields throughout the application that allow a free-typed value (not a good idea but it is what I am stuck with) so I would have to build a lot of work flow. I was wondering if there was something that could be done to stop Remedy from translating values to Groups or a way of catching this happening during email processing? Thank you Frank __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 7.1 Documentation
Thanks I found it. That saved me a ton of time. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, December 01, 2008 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 Documentation Yes- the EPD site. https://webapps.bmc.com/epd/ Documentation is in its own file and can be downloaded independently of the rest of the application. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, December 01, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: ARS 7.1 Documentation Does anyone know of a place to get the documentation for ARS 7.1 in a single download? It looks like to get the docs from the support site I have to open then save each of the PDF's one at a time. Also when downloading from the support site the files are named with a five digit number and would have to be individually renamed (would this break the internal links?). Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Last Acknowledged Date
What is this field meant to represent and when/how does it get set? I cannot seem to find this in any BMC documentation. It appears to be set most of the time if the Responded Date is set, but not every time, and it doesn't ever appear to be updated after that. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sending Emails to Groups
This is definitely an 'as designed' function. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, December 01, 2008 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Sending Emails to Groups ** This sounds like a really big deal. Has BMC said that it's as designed, or is this a bug? This could potentially break Remedy for ITSM applications. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Monday, December 01, 2008 1:39 PM To: arslist@ARSLIST.ORG Subject: Sending Emails to Groups ** ARS 6.3p20 Solaris/Sybase One of our users was able to bring our Remedy server to its knees over the weekend. They put 0 for a value in a field that was expecting one or more email addresses. After some hunting I was able to figure out that Remedy took this to mean the Public group and sent an email to every user registered with our Remedy server. This turned out to be 1000's of emails. It looks like Remedy translates the Public group and then creates an outgoing email for each email address in the User form. I thought I could easily block this from happening by making sure the value in this field contained something that looked like an email address (contained a @) but users could do something like [EMAIL PROTECTED], 0, [EMAIL PROTECTED]. Also, there are many fields throughout the application that allow a free-typed value (not a good idea but it is what I am stuck with) so I would have to build a lot of work flow. I was wondering if there was something that could be done to stop Remedy from translating values to Groups or a way of catching this happening during email processing? Thank you Frank __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Job Opportunity: Sr. Remedy SME (Architect), Temp-to-Perm, McLean, VA
Good afternoon, I trust that everyone had a nice Thanksgiving holiday. If you are interested in the following job opportunity below, please contact me. Please review all qualifications and requirements carefully. All of my contact details are at the bottom. NOTE: U.S. Citizens and Green Card Holders ONLY. Our client in McLean, VA needs a Sr. Remedy Subject Matter Expert (Architect-level) to provide expertise on Remedy and the CMDB. Candidate should have a full understanding of Remedy AR Server, ITSM applications and the CMDB. Will be responsible for assisting with putting together a strategy for the use of Remedy, providing guidance around the product categorizations and use of the CMDB. Will need to have several years experience in ITIL and experience with Remedy implementations. May also be required to assist with providing guidance on the setup of access, managing licensing, reporting solutions, configuring Remedy, etc. This is a possible temp-to-perm position with an initial contract period of 3 months. The following are various tasks that the SME will be expected to assist with: -Understand the client's current implementation of Remedy -Provide guidance for an out-of-box implementation of Remedy and the ITSM suite -Provide guidance on out-of-box implementation of the CMDB -Provide guidance on an out-of-box implementation of the ITSM suite including the following modules: Incident, Problem, Change, Asset, and SLM applications -Provide guidance on reporting solutions, data federation, and reconciliation REQUIREMENTS: -7+ years experience -Knowledge of Remedy AR Server - versions 6.3 and higher, CMDB 1.0 and higher, ITSM 6.x and higher -Detailed understanding of the functionality of Remedy and the ITSM suite at an architectural level and the ability to articulate a strategy for the out-of-box use of the tool suite -Knowledgeable about best practice usage of the tool, and have implemented Remedy in several large organizations. -Experience in all aspects of Remedy - including development, administration and configuration. -Excellent communication skills (to assist with strategy presentations). I look forward to hearing from you. Enjoy your evening, Linda Linda M. Brown Technical Recruiter Cyquent, Inc. 5410 Edson Lane, Suite 210C Rockville, MD 20852 Office: 240-292-0230, Ext. 304 Direct: 240-292-0234 Fax: 866-509-0331 E-mail: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problems with Remedy Migrator.
Hello Alberto Migrator logs into the server slightly differently than the Admin Tool or the User Tool. You need to set up the server you want to log into individually, and although in the login window you might select multiple servers, it will still make you login one at a time. Make sure that you have the server names configured and you have licensed the servers and you won't get that message. if you are still stuck drop me a line and i will send you screen shots on how to configure the server names thanks shafqat --- On Mon, 12/1/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: From: Grooms, Frederick W [EMAIL PROTECTED] Subject: Re: Problems with Remedy Migrator. To: arslist@ARSLIST.ORG Date: Monday, December 1, 2008, 2:47 PM ** I use Migrator to do a complete server to server migration with no problems. We do partial (using .def files) to migrate from our dev server to test. Once the test group and the users have completed their testing we do a full server to server migration to production (NOTE: We do not have any of the canned Remedy Applications). We also use Migrator to do a full server to server migration from Production down to development about twice a year (or when we can schedule it in). Main tip: Run Migrator on a machine with a large amount of available memory. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR) Sent: Friday, November 28, 2008 6:32 AM To: arslist@ARSLIST.ORG Subject: Re: Problems with Remedy Migrator. Do you have Migrator licensed? Do you have Tools, Licenses, Server Licenses declared? Do you have a valid AR Server license? Note: Migrator can be very disastrous if handled improperly. Read the documentation. Migrator can be your best friend if you understand it thoroughly. Sorry to sound condescending, but the problems that people have with Migrator are always a mis-understanding. Here’s a couple of rules of thumb: Never migrate whole systems at one time. It will run forever and it is probably not what you want. If you are migrating a whole system, use a .def instead. Use the Scripting Mode. If you perform immediate mode, you might migrate something that you do not want. Scripting mode gives you a chance to look at it a second time. Use the Diff capability to make sure you have all changes. Migrate objects and data in small chunks. Setup several scripts and migrate them one at a time. Remember, Migrator will migrate the lowest lever change, including X,Ys, so be careful. It’s pretty stupid about these things, so you the tools it gives you (Diff and scripting) and make sure it is what you want. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alberto Mel. Sent: Friday, November 28, 2008 6:30 AM To: arslist@ARSLIST.ORG Subject: Problems with Remedy Migrator. Hi all!, I'm installed the remedy Migrator 7.1 but I don't know why I'm unable to connect with our Remedy Server. When I try to connect, I have this message: No servers for this account, but I can connect with the User and Administrator clients. Anyone knows why?. Thank you very much!. Alberto __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLA Measurement
Teresa, This works great. I am seeing this now, but might have been there: Empty Start Time field in Application Form will make the Meaurement record invalid Basically this happens when an SLA gets attached and then ticket comes out of Pending, SLA states now Invalid, which it should just keep that one attached. Tim From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of TeresaSFannin Sent: Sunday, November 30, 2008 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: SLA Measurement Tim, Yes, I had that problem and it turned out that the Start Time was not being met. I want to start the SLA when Status was Assigned but sometimes the Incident was created if in a Pending State so the Start event was never met. I changed to = to Resolved and my stop time was or = to Resolved. That way I get a Measurement record every time. I exclude Pending as well. But by saying = to Resolved the SLA will start even if the Status is Pending. It will start the SLA and then exclude the Pending Time. Then when you come out of Pending the clock will start again. Teresa In a message dated 11/26/08 10:01:18 Central Standard Time, [EMAIL PROTECTED] writes: Hi All, Anyone have issues will SLM were overall stop time is missing. Trying to figure out when SLA's are met and the date is blank, this happens a lot and I need to get this resolved. Also another issue we are having, we excluded Pending, but when the Incident comes out of pending, the clock continues from original date of SLA. I want to exclude Pending time from the calculation. Any info would be great 7.0.1 p2, ITSM P4 windows 2003, sql 2000 Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Best approach to importing PO's into Asset Mgmt
Listers ~ can someone guide me as to the quickest way to import purchase orders from an existing non-Remedy database into the Remedy Asset Management application? I have almost no experience with this particular module so I'm flying blind, so to speak. I'm not quite sure which form or forms need to be included in the import process. The existing purchase orders exist in a separate SQL database. I apologize in advance for the broad question, it's just that we're going live this Wednesday night and I'm a little frantic... Thank you in advance. Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server 7.0.03 Patch 006 Service Desk Asset Management CMDB - 2.1.00 Patch 002 DSL - 1.0.00 Patch 1516 Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 -- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Best approach to importing PO's into Asset Mgmt
My first inclination would be a View form into the external SQL DB. Rick On Mon, Dec 1, 2008 at 5:05 PM, Muhlethaler, Laurie [EMAIL PROTECTED] wrote: ** Listers ~ can someone guide me as to the quickest way to import purchase orders from an existing non-Remedy database into the Remedy Asset Management application? I have almost no experience with this particular module so I'm flying blind, so to speak. I'm not quite sure which form or forms need to be included in the import process. The existing purchase orders exist in a separate SQL database. I apologize in advance for the broad question, it's just that we're going live this Wednesday night and I'm a little frantic… Thank you in advance. Windows Server 2003 SQL Server 2005 * * *7.1.00 Patch 002* AR Server *7.0.03 Patch 006* Service Desk Asset Management CMDB - 2.1.00 Patch 002 DSL - 1.0.00 Patch 1516 *Laurie Muhlethaler* First Republic Bank Remedy Developer / Administrator 415.364.4436 [image: [First Republic Bank logo]] -- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Remedy ARS + ITSM Interview Questions
Thanks Ben. Benedetto Cantatore wrote: Salma, There was a similar thread about interview questions a couple of months back, but there isn't a standard set of interview questions. If you're interviewing, be prepared for questions across the board. The responses given so far are some good examples of what you should be prepared for, but your best preparation would be to understand what the interviewer's interests are and show you can fulfill those needs. So if the job description shows a need for customizations, then reviewing the workflow admins guides would be a good start. If the company has ITSM, perhaps they want someone who understands all the modules and how they should be configured. Based on your description of having 1 year's experience in Remedy and ITSM, if I was interviewing you and I was looking to tech you out, I'd ask technical questions based on the level of the position I needed filled. Then I'd purposely ask some technical questions beyond your experience. One, to see if you have any knowledge in that area, and two to see how you handle answering those questions. Also, I'd be interested in your troubleshooting abilities, so would ask questions around how you would handle certain situations. Hope this is helpful, Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 11/30/08 11:55 PM Thank You so much Frank. This will surely help me in preparing for my interviews. Frank, Gordon M. (CMS/CTR) wrote: Some of the responses I am seeing on ARSList are a little complex. Here's some more common questions (remember your Resume will tell your capabilities): 1. What is the difference between and Active Link and a Filter? 2. What is a .def file used for? 3. What is a .arx file? 4. Who is Doug Mueller? 5. What is a use for an Active Link Guide? 6. What type of field it the Worklog field? 7. Name two DBMSs in which Remedy ARS can run on top of? 8. What does ARS stand for? 9. What are the core fields? 10. What does $MENU$ do? And so on. You'd be amazed at the number of interviews I've conducted and the interviewee couldn't answer these basic questions. A database question I like to ask is: What's the difference between SYSMAN and SYSTEM in an Oracle world? A very simple UNIX question is: What does LS do? Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Salma Sent: Thursday, November 27, 2008 2:02 AM To: arslist@ARSLIST.ORG Subject: BMC Remedy ARS + ITSM Interview Questions Dear Team, As i have completed my 1 year with ARS and ITSM application , planning to take up some interviews. Please can any one help me with some interview questions which are commonly asked . So that i can prepared for my interview . Please post me all the question which you guys faced during ur interviews . And also apart from ARS or ITSM , any possibilty of asking questions from other topics like Database, OS , Network , If yes please let me the same . Thanks in advance , Salma -- View this message in context: http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071 p2071.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are :-):-):-):-) -- View this message in context: http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071p20766131.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071p20785939.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
