Hi,
some sources I know. Maybe they are useful - and maybe you know them already...
videos: http://www.youtube.com/user/BMCSoftwareBMCtv
docs: https://docs.bmc.com/docs/dashboard.action (you have a SupC-id, right?)
HTH
Rüdiger
Von: Andrew Hicox
Experiencing a java issue on one of our 7.0.1 AR Servers.
Its running Solaris, and had an update to 7.6.04, then for some further
installation testing we rolled back the database to 7.0.1, and then
installed 7.0.1 patch 012. Which seems to work fine.
But I'm concerned about an error seen on
Hi everyone,
I am about to
request a VMWARE built for our Remedy 8.1 POC.
I see the
following recommendation in the installation manual but would like to have some
thoughts from anyone who did this and if they faced any issues with performance.
Hardware
Specifications
___
Hi everyone,
I am about to request a VMWARE built for our Remedy 8.1 POC.
I see the following recomendation in the installation manual but would like to
have some thoughts from anyone who did this and if they faced any issues with
performance.
Hardware Specifications
Frex,
If it's for a POC or dev environment, that should be fine. I'm running all that
plus Analytics on a VM on my laptop with 4 cores, 8GB RAM, and 80GB of HD
space.
It all depends on the ESX host that is serving up your VM. If it is a box that
hosts many other heavily used VM's and it's not
Hi List,
Recently I faced some issue and while going through the logs, I saw few fields
with name z1D Char**
(where** indicate some number, e.g. 01, 02, etc, example: z1D Char05).
So, when checked on the form for the field to see it's/ their significance,
could not locate the field itself.
Hi,
If you turn down your SQL memory (limit to say 1.5GB) you can run a full
stack install on around 8GB although it maybe a little sluggish at times
(data loads, etc). Best also to up the default JVM values allocated to Mid
Tier to improve performance.
For a Production system, 12GB is
Hi Sagar,
Z1D Char fields are display only fields used in workflow as a way to
temporarily store and/or manipulate data during processing. Typically these
fields are not in any views so they would not be seen. If you want to see them
you could add them to a given view using Dev Studio. You
**
Hi,
Are you bound to MS Windows + SQL Server ?
Running Linux Oracle Express, you can build a full VM running with 8GB of
ram, 2 vCPU 35GB of hard disk space.
On Thu, Sep 26, 2013 at 12:20 PM, Carl Wilson carlbwil...@gmail.com wrote:
**
Hi,
If you turn down your SQL memory (limit
I didn't know you could do that! I used to go to Form and then Add/Remove
fields in View.
Thanks Ryan, that's a great time saver!!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan
Sent: Thursday,
We have 7.6.04 (sp2) that's why I'm not seeing it. We are moving to
sp4 soon so I'll see if there's an option for that in sp4.
Thanks!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday,
Thanks Carl!!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Wednesday, September 25, 2013 5:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter not working anymore
**
Hi,
You can also use the following
Thanks Chowdhury
I dont know if the ESX host other VMWARE or not I dont have that information.
I will installaing everything including MidTier and the SQL server will also be
installed in the same VMWARE.
De : Tauf Chowdhury taufc...@gmail.com
À :
So from the replies I am getting 4 CPUs and 8GB RAM would suffice as to hard
disk I will allocate 150GB to start with and extended if needed later.
Many thanks
De : Carl Wilson carlbwil...@gmail.com
À : arslist@ARSLIST.ORG
Envoyé le : Jeudi 26 septembre 2013
It will have to be MS Windows and SQL server I am afraid :)
Thanks
De : Sylvain YVON sylvain.y...@gmail.com
À : arslist@ARSLIST.ORG
Envoyé le : Jeudi 26 septembre 2013 13h29
Objet : Re: ARS 8.1 POC
**
**
Hi,
Are you bound to MS Windows + SQL Server ?
If I upgraded just my Dev Studio to 8.1 would I be able to do this?
Would that be a good idea? (our ARS would still be 7.6.04 sp2) I know
it's probably best practice to keep Dev Studio version in sync with your
ARS...
Lisa
-Original Message-
From: Action Request System discussion
I know it is late in the day to suddenly be able to come, but maybe it is
still possible.
For those of you already registered and heading towards your airplanes, you
have a treat in store Weds. evening.
I just saw the list of who is showing up for it from BMC, and it is the most
start
Thanks! I'd found both the youtube channel and docs.bmc.com already.
The youtube channel is especially useful if you're reading through the 8.1.
online documentation which will say something like the following video
explains … followed by whitespace where the video is supposed to be (this
Hi,
No it is not recommended to use a 8.1 Developer Studio with earlier versions
as this now supports granular overlays.
I was at a customer recently who was using an 8.0 version against a 8.1
server and massive corruption occurred when importing/exporting definitions.
Took a lot of backend work
Hi,
The Quick Start documents are as you described, a one/two page
installation guide.
The following is an example of a two page:
BMC Remedy IT Service Management 7.6.03 Installation Quick Start Card.pdf
One that maybe of interest is the following:
(White Paper) BMC Remedy Action
I might be one of the few people that trust the BMC insiders that say it is
ok to use a higher version of Dev Studio with an earlier version of AR
Server (a tip I got from Evening with Engineering at WWRUG10, maybe
WWRUG09). Sure there is the bug that doing this helped Dave Shellman find
earlier
Hi Jason,
Was able to figure this out myself (with the help of Google). I added a
SetField action to an ActiveLink with a Value of:
$PROCESS$ JAVASCRIPT window.navigator.userAgent;
and I got:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_4) AppleWebKit/537.36
(KHTML, like Gecko)
Nice work! And thanks for sharing the solution.
An idea to update $BROWSER$ has been submitted:
https://communities.bmc.com/ideas/3390
Jason
On Thu, Sep 26, 2013 at 8:23 AM, L G Robinson n...@ncsu.edu wrote:
**
Hi Jason,
Was able to figure this out myself (with the help of Google). I
Hi Jason,
Thanks for submitting the idea... I voted for it!
Larry
On Thu, Sep 26, 2013 at 11:54 AM, Jason Miller jason.mil...@gmail.comwrote:
**
Nice work! And thanks for sharing the solution.
An idea to update $BROWSER$ has been submitted:
https://communities.bmc.com/ideas/3390
Jason
I actually have printed out copies of some logs for Evening with Engineering!!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Thursday, September 26, 2013 8:25 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG13: Evening with Engineering
**
I
This should be a simple one, but I have not been able to do this, or find
documentation on how to.
I want to make a Web page that lists work request descriptions each one links
to a template Work Order (Web console). The user clicks on the work they want,
and land in the create work order
That is awesome! And being prepared :)
On Thu, Sep 26, 2013 at 9:14 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
**
I actually have printed out copies of some logs for Evening with
Engineering!!
** **
*From:* Action Request System discussion list(ARSList) [mailto:
LJ, others
Question for ya from what you say below. The form in question was a trouble
report form that was created yrs ago...so it is an origin object...Base mode
and then this whole form was overlaid and then edited in Best Practice Mode. So
how can I just delete the overlay all together if
But we need a current log from within the last 3 minutes and you have to try
and reproduce the problem and
I forgot my glasses and most importantly
do you really want us looking through logs when there is alcohol in the room?
On the serious side Absolutely, bring logs, bring laptops
do you really want us looking through logs when there is alcohol in the
room?
That is probably better than the people that get great ideas while talking
with Engineering, go back to their room and hop on their system to try it
out (while there was alcohol in the room down stairs).
Although
Ok...I just found some dummy forms that were made a long time ago and they were
overlaid. I went into Best Mode and then deleted the overlay. I went through
the Remedy Dev 8 Help files and understand that any fields or workflow that was
relating or entered on that overlay will now be lost
I have found handing the engineering team a beer before I ask the question is
very helpful as well.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Thursday, September 26, 2013 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re:
On the Incident Management module, the field called 'Service*+' is in bold.
Based off of BMCs user interface standards for field labels, this field is a
required field when submitting a ticket.
Out of the box, and in all our customer installations, this field is not
required. This seems to
I have ITSM installed but have customer workflow installed. At one point, all
members of a given group are sent a email notification via filter.
An unexpected behavior happens.
Details (this is tricky, so read carefully)
7.6.04 server (Remedy OnDemand system, not that it matters except to
Great you figured it out. Correct, anything in the Overlay is lost. You
can convert the fields to base so they are not lost and then convert back
to custom once you re-overly.
I think Delete is a terrible choice for removing an overlay. I mentioned
it in the 7.6.03 beta but doesn't look like
Where would you work?
-John
--
*John Sundberg*
Kinetic Data, Inc.
Your Business. Your Process.
Save the date!
*KEG14*
February 24-25, 2014
*For more information, click here * -
KEGhttp://www.kineticdata.com/Events/KEG.html
651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I
Hi there
I have checked the status relationship form and can see that completed to
assigned status is set to enabled. So this should not work.
But in my case its workin and any person in a group to whom the WO is
assigned can move the status to assigned from completed :'(
Is there something that
Good grief am I supposed to be in a field somewhere instead of by my
desk ?
:)
On Thu, Sep 26, 2013 at 2:00 PM, John Sundberg
john.sundb...@kineticdata.com wrote:
**
Where would you work?
-John
--
*John Sundberg*
Kinetic Data, Inc.
Your Business. Your Process.
Save
Brain research, specifically studying how the brain changes during the grief
process if I could. Though I'd need to go back to school for a new degree.
sigh
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
Kindergarten teacher. Love those little kiddies!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, September 26, 2013 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Fun -- if you
Ehh probably a dirty comedian. :)
Sent from my iPhone
On Sep 26, 2013, at 3:00 PM, John Sundberg john.sundb...@kineticdata.com
wrote:
**
Where would you work?
-John
--
John Sundberg
Kinetic Data, Inc.
Your Business. Your Process.
Save the date!
KEG14
February 24-25,
@ microsoft
On Thu, Sep 26, 2013 at 2:00 PM, John Sundberg
john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote:
**
Where would you work?
-John
--
John Sundberg
Kinetic Data, Inc.
Your Business. Your Process.
Save the date!
KEG14
February 24-25, 2014
For more
If I could, I would up vote that! That was awesome!
Darrell Reading
dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez,
This one annoys my users too. I thought by default service was required?
I could have sworn I had to turn it off before we could submit a CRQ and
probably Incident (even though we are not using Incident yet). Maybe it is
turned on in the SSI build?
Another one is we require the Change Reason
Me too!
- Original Message -
From: Lisa A DLA CTR INFORMATION OPERATIONS Kemes lisa.kemes@dla.mil
To: arslist@ARSLIST.ORG
Sent: Thursday, September 26, 2013 3:22:37 PM
Subject: Re: [EXTERNAL] Fun -- if you couldn't work in the computer field
Kindergarten teacher. Love those little
I'd be a coronor - no-one to talk back to me.
- Original Message -
From: John Sundberg john.sundb...@kineticdata.com
To: arslist@ARSLIST.ORG
Sent: Thursday, September 26, 2013 3:00:49 PM
Subject: Fun -- if you couldn't work in the computer field
**
Where would you work?
-John
--
I didn't get it at first. That was good!
On Thu, Sep 26, 2013 at 12:35 PM, Darrell Reading
darrell.reading...@wal-mart.com wrote:
**
*If I could, I would up vote that! That was awesome!*
* *
*Darrell Reading*
dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane,
Professional Boat Sitter, have everything ready, beer on ice, AC on cold when
the owner arrives!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, September 26, 2013 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Fun -- if you
I am still considering becoming a window washer. I am guessing here but I
imagine it is a lot less stress.
On Thu, Sep 26, 2013 at 12:00 PM, John Sundberg
john.sundb...@kineticdata.com wrote:
**
Where would you work?
-John
--
*John Sundberg*
Kinetic Data, Inc.
Your Business. Your
Admittedly I am new to working with the backend of Remedy. Started using the
product in 1993 but recently I fired up the SLM Module (Version 7.5). I have
been able to get Business time to work and have actual SLA and OLA commitments
working. I have looked at the SLM Dashboard and it now seems
I'll bring my laptop, it is a static install log, alcohol MAY help! If y'all
are lucky my ticket will be closed before I leave for wwrug! But I still want
/ need answers for the next time.
I like the creative approach!
From: Action Request System discussion list(ARSList)
Normally the Start When would greater than or equal to assigned. Also whay are
you including the Service Desk, do you want to track them or the Incident? The
same question for you second qualification why are you only tracking a group
and not the Incident.
There are two ways to track an
Love it.
On Thu, Sep 26, 2013 at 2:33 PM, Martinez, Marcelo A marc...@cpchem.comwrote:
**
@ microsoft
** **
** **
On Thu, Sep 26, 2013 at 2:00 PM, John Sundberg
john.sundb...@kineticdata.com wrote:
**
Where would you work?
** **
-John
** **
--
I want to track performance for the Incident and the Service Desk. The Service
Desk has an SLC of 15 minutes to escalate a Priority 1 or 2 Incident. I am
willing to change any of the Statements as long as I can measure that time and
execute alerts when that does not happen to the Service Desk
I guess a pianist… Or just a lazy man on the beach :)
Le 26 sept. 2013 à 21:44, Jason Miller jason.mil...@gmail.com a écrit :
**
I am still considering becoming a window washer. I am guessing here but I
imagine it is a lot less stress.
On Thu, Sep 26, 2013 at 12:00 PM, John Sundberg
I use that all the time. You can use that to manipulate the properties of
fields that are not in view or not in any of the views using that without
bringing them in view.
If you have the time attend the presentation that Jason Miller, Rod Harris
and myself have tried to put together that will be
These days it seems like I am working towards wood-worker when I am not
working on IT. Or a woodsman.
Brian Goralczyk
Phone 574-643-1144
Email bgoralc...@gmail.com
On Thu, Sep 26, 2013 at 4:21 PM, laurent matheo lm...@me.com wrote:
**
I guess a pianist… Or just a lazy man on the beach :)
@Listers,
WWRUG is around the corner and Vyom Labs is all set to be at the venue from
29th onwards.
We are going to be there for aligning IT with business using BMC BSM
Solutions and Vyom Labs add-on indigenous products.
Vyom means universe, and the universe is ever expanding! We
Id want to be a photographer or a motion picture camera man.. :-).. I envy
that job..
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk
Sent: Thursday, September 26, 2013 4:35 PM
To: arslist@ARSLIST.ORG
Subject:
I'd be one of those world travelers taking the family along (kids are
home-schooled so this would be a good geography lesson) and make reports for
travel agencies. How in the world do those people get those jobs?
Thanks,
Ron Young
To the world you may be one person but to one person you may be
Probably Home Depot Tool Department - Lots and lots of toys
Or back to an Automobile Dealership Parts Department
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention
That's an awesome job too! Goes hand in hand with photography...
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P.
Sent: Thursday, September 26, 2013 4:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fun -- if you couldn't
Yep...yep...love taking pics too. Hmmm... I'm off to job hunting... :)
Thanks,
Ron Young
To the world you may be one person but to one person you may be the world.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday,
Ok. I will practice with ya'll. Want fries with that, sir?
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / IT Service
Management
2205 Northmont Pkwy.
MS 352-100, Duluth, GA, 30096 USA
Phone: 678-252-4364 / VPN: 252-4364 / Mobile: 770-365-2149
cmrho...@rockwellcollins.com
On a cruise ship, traveling the world. Taking photos and meeting all kinds of
people.
Just not a Carnival owned cruise line.
hbr
Sent from one of Howard's iPads
On Sep 26, 2013, at 3:00 PM, John Sundberg john.sundb...@kineticdata.com
wrote:
**
Where would you work?
-John
--
I'd work on my tan, being a kept man.
Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, September
Do ya'll know if the risk level formula below is still valid in 8.1? - I'm
having issues with the risk level not taking into account the priority of the
CIs. It used to before I upgraded :)
BTW, BIG THANKS for this Tauf, This post has helped me out 3-4 times now!
Marcelo Martinez
That is an interesting issue. It does make sense to me though. I am a fan
of the email address = username when you have people that are not from your
company.
What I think is happening is the people record is set to use email as the
preference by default. The notification engine is going to
Not sure I fully understood your requirements.. but this may help
123 = groupID of your Service Desk
Start when: ('Status' = New AND $\GROUPS$ LIKE %123%) OR ('Status' =
New AND ‘Assigned Group' = Service Desk/Operations)
Stop When: ('Status' = In Progress) OR ('Status History.In
Sunday Evening from about 7:30pm until about whenever late... we will be in the
square seating area in the front lobby.
There is an official Conference Volunteer Function on Sunday evening, so quite
a few people will not be there until kind of late'ish.
Look for the bright pink signs that say
Claire,
We don't have that many volunteers.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, September 26, 2013 7:37 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG13 - OT Sunday Night
**
Sunday Evening from about
Sweet!! Does that mean we get paid this year? ;-)
On Thu, Sep 26, 2013 at 4:39 PM, Shellman, David dave.shell...@te.comwrote:
**
Claire,
** **
We don’t have that many volunteers.
** **
Dave
** **
*From:* Action Request System discussion list(ARSList) [mailto:
Yes. Paid in donuts for breakfast. You can only have two per day.
*~:0)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, September 26, 2013 7:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 - OT Sunday Night
**
There are around 300 people on the ARSlist showing up, of which 22 of us are
volunteers or on the board, the other 278 can join you in the lobby bar and
shock the hotel.
See you in a few days, the weather is great here!
Cheers Dan
From: Action Request System discussion list(ARSList)
I'll swing by - hoping to see my co-presenters there!
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, September 26, 2013 7:37 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG13 - OT Sunday Night
If ever anything happens with my Remedy gig, my wife and I will own a
restaurant. Actually more of a Burgers, Brats, Blues and Bock kind of place
with lots of great food and fun times. We do that for free a lot at the house
so why not try to have that hobby pay some bills? My daughter makes the
Misi, is your site up? I'm having problems connecting.
See you at RUG,
Rick
___
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