SPrasad,
If you upgrade to ITSM 7 patch 6 or later you can download and install the ITSM
data management tool. The purpose of the tool is to populate included
spreadsheets, import them into a staging form and then push everything to the
correct areas. You could use the mappings from the data
Hi All,
Good day!
The session timeout of our mid-tier (ver 7.1.00) is configured for 90
minutes. However, when it times out, the following error message
prompts 20 times (one appears after clicking ok on the previous error
message - and this happen 20 times): Session is invalid or has timed
Please check if something else is running simultaneously like EIE Job.
Regards,
Rohini Prasher
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of John Kelley
Sent: Thursday, October 23, 2008 2:39 AM
To:
Hi.
Pushing data to CTM:People from AD has turned out to be more complicated
than we thought, too. We are using filters to listen to our staging
form, look up some things and replace values, then push to CTM:People as
needed. We discovered that there are some things AR ESCALATOR can't do
because
I think that you can suppress those messages from the logs.
Depending on your network setup, your client connections from the
Mid-Tier may not be able to stamp the mid-tier. I know that here on my
network, my mid-tier connections do not stamp the IP address, rather a
randomly generated string of
You're going to have to write that one by performing the calculation. I'd
supply it for you, but I don't have it handy.
Jennifer Meyer
919-754-6543
[EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
Hi,
In the old days, if two users updated the same record simultaneously, the
user who is last to save the change got a prompt looking something like
this: the record has been updated since you retrieved it, overwrite?
This does not seem to be the case any longer.
Anyone else recognize this?
I
I have encountered this during testing so it is still there.
-Original Message-
From: Misi Mladoniczky [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 23 Oct 2008 7:56 am
Subject: Two users updating the same ticket
Hi,
In the old days, if two users updated the same record
Misi,
That is still the case, at least in 7.00.01 patch4. However and please
take note, even if the user who receives the message chooses the No
option all workflow for that form will fire but that will be no commit
action. I found this out the hard way. I have a filter that consumes a
web
You may have disabled / suppressed the error in your conf file?
Joe
From: Roger Justice [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, October 23, 2008 9:14:44 AM
Subject: Re: Two users updating the same ticket
**
I have encountered this during
I can't answer for if its supported or not but I had to do very much the same
thing too when I had an integration between SAP and CTM:People to update
records which included Status update when the employee was on vacation,
terminated etc. The data in the Sys Status Transition Rules did not
Hi,
I went in and checkd the config.
You were spot on!
Someone had added this to the config:
Changed-By-Another-Check: F
Best Regards - Misi, RRR AB, http://rrr.se
You may have disabled / suppressed the error in your conf file?
Joe
From: Roger
All,
Finally got BMC Support staff to talk to their engineers (after fighting with
them for almost 2 weeks)
Sure enough it was a known bug, and they've created a defect against it.
Should be fixed in Patch 6.
Issue: ISS03343227
Defect: SW00304242
Thanks,
Matthew Perrault
From: Action Request
Hi Brian,
That message is totally correct. It says that there is no ARSystem database
and asks you to create a new one. Just click on 'Yes' and go on with the
installation.
Kind regards,
Sergio Tomillero
Sokol, Brian wrote:
Hi Jennifer,
I tried that once and it failed in the end.
Hi!
Can anyone see why I can't seem to map my requests in a form to the type
xsd:complexType name=UnitType in my webservice consuming set fields
filter action?
The hierarchy in the WSDL is as follows:
xsd:complexType name=ShipmentType
...
xsd:complexType name=OrderLineType
it identifies the element that will be used to identify an individual
record in the source xml.
From item 12 on page 55 of AIE7.1.00_UsersGuide.pdf:
If this data mapping uses the XML adapter, then in the Row Element
field, type the
name of the element that identifies each row of data.
On Thu,
In our environment, we have an Oracle DB that stores info from AD as
well as SAP. We can't point to AD because the info is not fully updated
for each user.
SO we have a view form that has escalation that pushes to a staging
form.
From there, we use filters to push the data (one for adding new
Brien,
As far as I know, the $Application$ keyword refers to the actual Application
wrapper, not the Entry or Access points within the Application. Opening the
Entry Points for an Application from the Home Page, does not mean that you
have opened the Application itself, you are accessing
Hi guys,
Hope you all are having a great day.
I have an slight issue and some questions that I hope someone could help
shed some light on before I take this to BMC support.
Recently, we did some group changes via the group form which caused a
group-cache update to be performed on the servers.
Hi Kristina
My 2 cents for Profile Status Error on CTM: People
Firstly, when you are trying to push a record into CTM:People, pass a value
of X into the field z1D Action.
And
On CTM:People, there is a filter named CTM:PPL:GetStatusRulesRead_031
Please disable that and copy to a new one
I believe I have seen ARERR(8760) on the List before.
How do I resolve this?
I know it has to do with the arplugin.exe
Gordon M. Frank
Remedy Skilled Professional
ITIL V3 Certified
Lockheed Martin
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
We have the same behavior here. You can see the recache operations in
arthread.log if you turn on thread logging and add the ar.conf setting
Copy-Cache-Logging: T
This is from a 7.1 system so I don't know if it applies to 6.x
THRD /* Wed Oct 22 2008 15:29:17.5320 */ CopyCache Begin:
All,
I just upgraded my server from ARS 6.3 Patch 24 to ARS version 7.1 Patch 5.
The upgrade went without errors. I restart the ARS processes after a couple of
hours of the upgrade and now receive this oracle error:
390600 : Failure during SQL operation to the database (ARERR 552)
Do you have development cache mode enabled? If so, it handles caching
differently. With this enabled it will block all users until the change
is complete. Its ideal for development environments because the changes
happen faster. With this disabled, it creates a copy of the cache and
only replaces
How about some sql logs so we can see what it is trying to do. What
oracle client are you using? Can you also post the contents of the
sqlnet.ora file?
Axton
On Thu, Oct 23, 2008 at 2:05 PM, Bala Patel [EMAIL PROTECTED] wrote:
**
All,
I just upgraded my server from ARS 6.3 Patch 24 to ARS
Yes, we do have the Cache-Mode set to 1 in our ar.conf file. Also, thanks
for the hint on the arthread.log file. I guess when I change the Cache-Mode
in our ar.conf i'll also add the Copy-Cache-Logging command in there as
well.
By setting this value to 0, would workflow changes essentially
All,
We recently updated the SSL certificates on our IMAP e-mail servers from
root certificates to intermediate certificates, why I am not sure, this
was decided by other group.
Since then, incoming e-mail to ARS has not been working. In the
emaild.sh.log file, there is the error: SEVERE:
Hello All -
I'm currently working with the 7.x ITSM application on 7.01 patch1.
I'm having trouble getting my application licenses to stick.
In the People form, I assign the application license by selecting the
Update Permissions Groups from the Login/Access details tab.
This allows me
Before I reinvent the wheel has anyone implemented, and will share, a
form designed to hold the many passwords admins must have available?
Alan E (Nick) Nicoll
DocuSP Tools Team
Xerox Corporation
Xerox Centre Drive, MS: ESAE-222
El Segundo, CA 90245
Phone 310 333-5081 Internal
Trond, I have done similar before, it is possible to have at least 3 levels of
parent-child relationships. Sorry I can't be of more help.
Sam
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Trond Valen
Sent: Friday, 24 October 2008 3:50 a.m.
To:
If you set Cache-Mode to 0 then workflow changes, like group and user
changes, will recache silently without affecting users.
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert
I have a customer that wishes to agree the time when an Incident Request
needs to be completed, at the time of creating the request in the
Incident form. I am looking at how I can configure Service Targets which
will measure against the agreed end time, not based on when the Incident
Request is
I have answered my own question, steps below:
1) Add a new field to the Incident form called 'SLA End Time'. You then
need to add workflow to make it read only as required etc, and some
basic business rules about the values to put in this field.
2) Open the form 'Config Service Target Data
Can you please re-check the permissions for the user-id that you are
using and try the same with the Demo user as well?
Same behavior for Demo. The ID I am using is definitely a member of the
Administrator group. It is my personal login. If it wasn't in the
correct group the client would not
Out of curiosity...what's your problem with client side logging?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris
Sent: Thursday, October 23, 2008 5:57 PM
To: arslist@ARSLIST.ORG
Subject: RANT: Support Finally Got under my skin
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