Selection List Window Behaviour

2008-12-01 Thread Ganga Prasad
Hi There, I have a tricky problem here I have a Character Field and a Button Beside that on my main form. When I Click the button I am supposed to go back to a BackEnd form and get the relevant data and show in a Selection List. This is implemented with Active Link - Set Field... The feature is

Re: Selection List Window Behaviour

2008-12-01 Thread Vijayalakshmi Paulraj
Hi, The Set Fields action will use your backend form's result list definition to show the List of values when you use it in the active link. So check the Result List definition of your backend form, that particular's column width would have truncated to 15 instead of 30. ThanksRegards,

Re: Selection List Window Behaviour

2008-12-01 Thread Ganga Prasad
Thanks Vijayalakshmi, When you say check the Result List definition of your backend form, Can you please elaborate what exactly you want me to check ??? Be noted that all my 30 Character are properly comming to my main form. And the problem is with Selection List Window where I can see only 15

Re: Selection List Window Behaviour

2008-12-01 Thread Frank Caruso
Open the backend form and click the tool bar item Form properties. Then click the tab Results Lists fields and check the length of the columns. On Mon, Dec 1, 2008 at 8:54 AM, Ganga Prasad [EMAIL PROTECTED] wrote: ** Thanks Vijayalakshmi, When you say check the Result List definition of your

Re: Company wants to use VMWare and SQL 2005 for Remedy 6.3

2008-12-01 Thread Mac Rhoades
Rick, Thanks again and yes, I did look at the white paper and I think I am going to be fine in the VMWare arena when I move to ITSM 7 but I am still a long way away from that. I would like to put this back out for my current situation and see if others can give me their actual experiences

Re: RUNMACRO

2008-12-01 Thread Grooms, Frederick W
The armaced program is available on the BMC Developer Network http://developer.bmc.com/communities/docs/DOC-2141 Grab the program and put it in its own folder. Save your macro to the same folder. Open a command prompt to that folder and run the program. Fred From: Action Request System

Re: Problems with Remedy Migrator.

2008-12-01 Thread Grooms, Frederick W
I use Migrator to do a complete server to server migration with no problems. We do partial (using .def files) to migrate from our dev server to test. Once the test group and the users have completed their testing we do a full server to server migration to production (NOTE: We do not have any of

Re: RUNMACRO

2008-12-01 Thread Frex Popo
  Will give it a go :)   Thanks Fred, --- En date de : Lun 1.12.08, Grooms, Frederick W [EMAIL PROTECTED] a écrit : De: Grooms, Frederick W [EMAIL PROTECTED] Objet: Re: RUNMACRO À: arslist@ARSLIST.ORG Date: Lundi 1 Décembre 2008, 15h37 The armaced program is available on the BMC Developer

Re: Application Statistics not working (UNCLASSIFIED)

2008-12-01 Thread VanSickle, James W
Have you tried restarting your Remedy services? We use Server Groups so I setup workflow to combine the statistics recorded from each server into a singular record of how the overall system is doing. When I first setup the workflow, I made an error on a filter that prevented Remedy from creating

Re: BMC Remedy ARS + ITSM Interview Questions

2008-12-01 Thread Benedetto Cantatore
Salma, There was a similar thread about interview questions a couple of months back, but there isn't a standard set of interview questions. If you're interviewing, be prepared for questions across the board. The responses given so far are some good examples of what you should be prepared for,

Re: Selection List Window Behaviour

2008-12-01 Thread Vijay Nimmala
--- On Mon, 12/1/08, Vijayalakshmi Paulraj [EMAIL PROTECTED] wrote: From: Vijayalakshmi Paulraj [EMAIL PROTECTED] Subject: Re: Selection List Window Behaviour To: arslist@ARSLIST.ORG Date: Monday, December 1, 2008, 5:17 AM ** Hi,   The Set Fields action will use your

Re: BMC Remedy ARS + ITSM Interview Questions

2008-12-01 Thread Pierson, Shawn
I once had an interview where the technical portion consisted of How do you create a user in Remedy? then once I answered that sufficiently, the questions were more along the lines of asking me for technical advice because the interviewer was thrown into Remedy and didn't know what he was

Re: Core Fields Expand Box

2008-12-01 Thread LJ Longwing
There is a tool available on www.rrr.se that allows you to export your forms and run this tool...it changes the expand flag to hidden on the core fields affected by the upgrade, then you just re-import the def file. -Original Message- From: Action Request System discussion list(ARSList)

Re: ARS 7.1 on Solaris zones

2008-12-01 Thread Wallace, Kelvin
John, I don't have ARS running in a non-global zone, but I am thinking about utilizing my T2000 (the ARS server) for other uses (ARS would still run in the global zone). This box is way underutilized and I was thinking of adding some zones for web servers. What kind of box are you

Re: Selection List Window Behaviour

2008-12-01 Thread Ganga Prasad
Yes Vijayalakshmi It worked Thanks a Lot.. Thanks and Regards, - 2008/12/1 Vijay Nimmala [EMAIL PROTECTED] --- On Mon, 12/1/08, Vijayalakshmi Paulraj [EMAIL PROTECTED] wrote: From: Vijayalakshmi Paulraj [EMAIL PROTECTED] Subject: Re:

Sending Emails to Groups

2008-12-01 Thread Frank Caruso
ARS 6.3p20 Solaris/Sybase One of our users was able to bring our Remedy server to its knees over the weekend. They put 0 for a value in a field that was expecting one or more email addresses. After some hunting I was able to figure out that Remedy took this to mean the Public group and sent an

Re: Sending Emails to Groups

2008-12-01 Thread Mark
Welcome to the club :) Many of us have been hit by that one. Other than extensive code to error check it, which we have done (we did this at the ARSYSTEM_Email_Messages form, instead of everywhere we allowed an email address)... I believe it was also suggested that creating a dummy user of 0,

Re: Sending Emails to Groups

2008-12-01 Thread Frank Caruso
I tried but it seemed that by the time the Emial Messages was being created the To field was already translated to an email address. On Mon, Dec 1, 2008 at 2:44 PM, Tony Worthington [EMAIL PROTECTED] wrote: Instead of writing the workflow at the front end write it on submit for AR System

ARS 7.1 Documentation

2008-12-01 Thread Mayfield, Andy L.
Does anyone know of a place to get the documentation for ARS 7.1 in a single download? It looks like to get the docs from the support site I have to open then save each of the PDF's one at a time. Also when downloading from the support site the files are named with a five digit number and

Re: ARS 7.1 Documentation

2008-12-01 Thread Easter, David
Yes- the EPD site. https://webapps.bmc.com/epd/ Documentation is in its own file and can be downloaded independently of the rest of the application. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses

Re: Sending Emails to Groups

2008-12-01 Thread Tony Worthington
Oh yes, good point there... sorry. :-) Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] www.Kohls.com From: Frank Caruso [EMAIL PROTECTED] To: arslist@ARSLIST.ORG

Re: Sending Emails to Groups

2008-12-01 Thread Pierson, Shawn
This sounds like a really big deal. Has BMC said that it's as designed, or is this a bug? This could potentially break Remedy for ITSM applications. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Monday, December 01, 2008 1:39 PM

Re: ARS 7.1 Documentation

2008-12-01 Thread Mayfield, Andy L.
Thanks I found it. That saved me a ton of time. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Last Acknowledged Date

2008-12-01 Thread Ramey, Anne
What is this field meant to represent and when/how does it get set? I cannot seem to find this in any BMC documentation. It appears to be set most of the time if the Responded Date is set, but not every time, and it doesn't ever appear to be updated after that. Thanks, Anne Ramey

Re: Sending Emails to Groups

2008-12-01 Thread LJ Longwing
This is definitely an 'as designed' function. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, December 01, 2008 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Sending Emails to Groups ** This sounds like a

Job Opportunity: Sr. Remedy SME (Architect), Temp-to-Perm, McLean, VA

2008-12-01 Thread Linda Brown
Good afternoon, I trust that everyone had a nice Thanksgiving holiday. If you are interested in the following job opportunity below, please contact me. Please review all qualifications and requirements carefully. All of my contact details are at the bottom. NOTE: U.S. Citizens and Green

Re: Problems with Remedy Migrator.

2008-12-01 Thread Shafqat Ayaz
Hello Alberto Migrator logs into the server slightly differently than the Admin Tool or the User Tool. You need to set up the server you want to log into individually, and although in the login window you might select multiple servers, it will still make you login one at a time. Make sure that

Re: SLA Measurement

2008-12-01 Thread Timothy Rondeau
Teresa, This works great. I am seeing this now, but might have been there: Empty Start Time field in Application Form will make the Meaurement record invalid Basically this happens when an SLA gets attached and then ticket comes out of Pending, SLA states now Invalid, which it should just

Best approach to importing PO's into Asset Mgmt

2008-12-01 Thread Muhlethaler, Laurie
Listers ~ can someone guide me as to the quickest way to import purchase orders from an existing non-Remedy database into the Remedy Asset Management application? I have almost no experience with this particular module so I'm flying blind, so to speak. I'm not quite sure which form or forms need

Re: Best approach to importing PO's into Asset Mgmt

2008-12-01 Thread Rick Cook
My first inclination would be a View form into the external SQL DB. Rick On Mon, Dec 1, 2008 at 5:05 PM, Muhlethaler, Laurie [EMAIL PROTECTED] wrote: ** Listers ~ can someone guide me as to the quickest way to import purchase orders from an existing non-Remedy database into the Remedy

Re: BMC Remedy ARS + ITSM Interview Questions

2008-12-01 Thread Salma
Thanks Ben. Benedetto Cantatore wrote: Salma, There was a similar thread about interview questions a couple of months back, but there isn't a standard set of interview questions. If you're interviewing, be prepared for questions across the board. The responses given so far are some