Re: Mid-Tier passwords

Thanks for all the help. I finally bulled my way through to get it done. I was trying to get Mid-Tier up and running and wasn't reading the documentation well enough. It's up and going now. Thanks again. On Fri, Dec 5, 2008 at 2:07 PM, Decou, Candace M [EMAIL PROTECTED] wrote: ** Bob – I am

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Problem with Crystal Reports 10 Running on ARS 7.1

ARS listers I have a problem and need your help. After doing an upgrade from ars 6.3 patch 24 to ars 7.1, our crystal reports will not run. We are receiving this error: An error occurred while generating the Crystal report: 0x80043ac3 - File not found. (ARERR 1904) Before the server upgrade I

Remedy Migrator Question

Listers ~ I'm assuming that to use Remedy Migrator, our Development and Production servers need to be on the same domain. Is this correct? -- The information transmitted is intended only for the person or entity to which

Re: Mid-Tier passwords

Yes indeedy - docs are helpful. But I do recall having to make some side notes around the docs about hidden tips and tricks anyway. Glad to hear all is well! :-) Candace From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Robert02 Kern is out of the office.

I will be out of the office starting 08.12.2008 and will not return until 05.01.2009. Service Desk: Janker August Remedy CAS ITSM7 - Specialist: Janker August Remedy SIMS General: Janette Galvan-Diaz SIMS+ITSM7 (Remedy) Categories and Group Change Management: Janette Galvan-Diaz, August Janker

Re: Remedy Migrator Question

Since you can compare a server to a def file this is not required. -Original Message- From: Muhlethaler, Laurie [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 8 Dec 2008 8:54 am Subject: Remedy Migrator Question ** Listers ~ I'm assuming that to use Remedy Migrator, our

Re: Problem with Crystal Reports 10 Running on ARS 7.1

A couple of things First, have you done the verify databse item within the report? Also - assuming you are doing indexed queries - perhaps your indices are corrupt. You said you could not pull back recent data but you could pull old data. Have you tried a broader range report criteria

Re: Remedy Migrator Question

I believe you can also dual-home your workstations with two NICs with each one facing the separate networks. I've had a couple of customers tell me they are doing this but I have not done it personally. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C

Re: Remedy Migrator Question

As long as you can access both Remedy servers (with the Admin tool) at the same time you can use Migrator in a Server to Server mode. As Roger said you can always use Migrator in a Def file to Server mode. Fred -Original Message- From: Action Request System discussion list(ARSList)

Upgrade DB 6.3 to 7.1

Current: Sybase 12.5 on RHEL, ARS on Solaris 8 New: Sybase 15 on RHEL, ARS on Solaris 9 running openclient 12 The ar_install script throws an error at the point where it is beginning the DB upgrade: Running DB upgrade. This may take several minutes Running DB upgrade. Failure while

SRMS Data Visulation Plugin makes Web server crash

Hi, ARS Server v7.1 Midtier: 7.1 patch 5 WebLogic 9.2 MP3 ITSM application: SRMS Everything works except when user clicks on 'Request Entry' the WebServer goes down. The error in WebLogic server log is; CharScanner; panic: ClassNotFoundException: org.antlr.stringtemplate.language.ChunkToken On

Re: CHG Approval Woes ---- ITSM 7

Jonathan, There's a way to trick the approval mappings. First thing you have to do is create a user on the people form... for example, Firstname: CINAME Lastname: BusinessAPP. Then you create the approval mapping for individual and add this user as the approver. You then have to go into either

Re: CHG Approval Woes ---- ITSM 7

If your non-support Support Groups don't need to be available for assignment anywhere, you can set the members of the support group as not available for assignment in that group. That should keep them from showing up in the menus. What I'm not sure is if that will also keep them from being

Re: CHG Approval Woes ---- ITSM 7

Jonathan - I have done something similar for Change Management in 7.x but I only provided the 'approvers' with the Change Approver role and these 'approval' groups do not display as 'assignment' groups, even though they are set up as Support groups. So I think the answer is in how you assign the

Escalation Issue

Hi All, I have inherited one escalation which change Assignee group to Public for all the records. I knew it changes the modified date to the current date when Escalation date. Could anybody suggest any way to change Assignee group to 0 without modifying other fields in a record. Thru Database?

Re: Escalation Issue

Only way you can update a record without changing the last mod by and date (in a supported way) is through a 'merge' action on the recordyou could if you would like, write an API program that would update the records via merge, which wouldn't cause the last mod fields to change (if I remember

Hornsby, Tambre L is out of the office.

I will be out of the office starting 12/08/2008 and will not return until 12/10/2008. I will respond to your message when I return. If this is an urgent matter please call the Help Desk at 828-2227. ___ UNSUBSCRIBE or

AW: Escalation Issue

What about creating a View Form containing only the RequestID and Assignee Group Field. You can run the Escalation on the View Form and modified date gets not updated. Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag

ITSM logging = timeout problem

I'm having a problem with ITSM 7 and submitting incidents while I try and log. I submit an incident in the WUT and it goes through fine, bit slow but it's my dev system and it's not the best of boxes. I turn on AL and filter logs in the WUT and try to submit another ticket and it times out. I

Re: ITSM logging = timeout problem

Not sure about the error log, but do you have any Service Targets attaching to these Incidents? On 12/9/08, Wheeler, Dylan [EMAIL PROTECTED] wrote: I'm having a problem with ITSM 7 and submitting incidents while I try and log. I submit an incident in the WUT and it goes through fine, bit

Re: ITSM logging = timeout problem

Hi Rosemary, Yes we have 5 Service Targets attaching to a new incident. Quoting Rosemary [EMAIL PROTECTED]: Not sure about the error log, but do you have any Service Targets attaching to these Incidents? On 12/9/08, Wheeler, Dylan [EMAIL PROTECTED] wrote: I'm having a problem with ITSM 7

Re: ITSM logging = timeout problem

Hi Dylan, I had a similar issue where the problem ended up being caused by dodgy SLM configuration: A combination of two things - one was I had specified the wrong type of field in the Start Time for Request-Based SVTs in HPD:Help Desk SLM Data Sources. I cleared the value and let it choose the

Re: ITSM logging = timeout problem

Thanks Rosemary, I'll give it a shot. Our Data Sources had a different field set then the Submit Date so I set it to that to try out. Our Business Entity was already set correctly. We're available 6am-6pm M-F so they had it setup weekly with those times to start. We'll see if it helps at

Re: ITSM logging = timeout problem

Dylan: Maybe FD stands for File Descriptor? Don't know if that's helpful, but ... Anyway, the last time I worked with SLM, around July of this year, there were some hotfixes you had to request directly from BMC support. They might be available as patches now, but it might not hurt to open a

Re: Escalation Issue

You can also use a very simple SQL Update query update table_name set assignee_groups = ';0;' where your_condition ThanksRegards, Vijayalakshmi Paulraj From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ

how to API programming from my windows client

dear all, I would like to write some codes with java playing with the API Where do I find the dll and jar files for the API for my windows client? What would be the best settings? Is that only possible? Many thanks in advance Serouche