Serouche,
I know this may sound strange... but if you start the AR Server
install on your windows pc you will get an option to only install the
API. (and not the whole AR System server) That is the best way to get
the API installed on a windows box if your AR System servers are not
windows based.
Hi Carey,
the problem with this is that after that option it wants me to select
the database to use. And as a matter of fact I have no database on my PC.
Would you have a workaround for this ?
Or further ideas?
Thanks
sr
Carey Matthew Black wrote:
Serouche,
I know this may sound
Resolved - Not a neat solution (copied 4 jars into WEB-INF/lib). But the
main concern is the WebLogic9.2 uses old antlr lib(2.0.x) which calls
System.exit() when the class is not found instead of passing control to
exception handler.
Thanks for looking into this.
Regards,
Anthony
sr,
Uncheck the Server install. You only want to select the option to
install the API.
It should work that way unless they changed the installer while I was
not looking.
I do have a windows ARS server installed so I copied the API dir from
there and did not do a API only install the last few
Please note that I said 'in a supported way'BMC doesn't support doing
direct DB updates of tables...:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vijayalakshmi Paulraj
Sent: Monday, December 08, 2008 10:57 PM
To: arslist@ARSLIST.ORG
Allo Serouche,
The Java stuff is cross platform. Just pick it up from your Sun box... All
required dlls for windows will be in your AR User directory.
Cheers
Ben
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey
**
Hello Ben,
I'll try that and let you know.
Cheers
Serouche
Ben Chernys wrote:
Allo Serouche,
The Java stuff is cross platform. Just pick it up from your Sun box... All
required dlls for windows will be in your AR User directory.
Cheers
Ben
-Original Message-
From: Action
Might not help you in this instance, but I always hide and rename the
real Last Modified By Last Modified Time fields, add 2 new fields and
Then I put in workflow that set these new fields appropriately (at about
Execution order 10 via filters of course). I always add a hidden display
on field
Does anyone know of an example of an appointment application in ARS ? I
need one and am under a time crunch and would rather modify than start
from scratch. Thanks.
//SIGNED//
Robert R. Gornto, YC-02,37 CS/SCOO
Chief, Network Operations
DSN 945-0483
Comm 210 925-0483
I have a user who moved from dual-monitors to single monitors and
unfortunately the object list window is opening on the non-existent
second monitor. I had him wipe out his ar.ini, just to see if maybe that
is where remedy stored the location of the pop-up, but that didn't work.
Does anyone
UNCLASSIFIED
How is his Remedy User Options Field Menus set to display?
Try changing one display type for another - if Popup Menu, select Smart
Menu.
Sandra Hennigan
OSD Enterprise Remedy Administrator
Office # 703-601-0789
Apparently, there is nothing that cannot happen today. Mark Twain
Open the display properties and enable the second monitor.it should still be
there in the dialog. Windows will realize it doesn't exist any more when you
apply the settings and will move all windows to the monitor that is still
present.
At least, that should work.
--- J.T. Shyman
_
Thanks.
We'll try this.
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Tuesday, December 09, 2008 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.
**
Open the display
Sandra, thanks, but I don't think that that setting has anything to do
with the object list, does it?
Although, it is worth a try.
Thanks,
Gary Opela, Jr.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H
Gary,
You can have him open the object list and hit this key sequence Alt-Space,
then hit M, then hit left arrow. then start moving his mouse and the object
list will be attached to the mouse. Alt-Space opens up the context menu for
the active window, M is the hotkey for 'move'. Hitting the
Wow thanks!
This is crazy. It's like trying to reprogram a setting in your car, Put
the key in the ignition, press the brake twice, the gas once, run on the
left blinker, then turn it off, turn your head to the left and cough,
and you increase your fuel efficiency by .01%. Also reminds me of
Hi Robert
This may give you a start
http://www.westoverconsulting.co.uk/utilitiesCal.html
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
tel +44 1494 468980
mobile +44 7710 377761
email mailto:[EMAIL PROTECTED]
Let me know if it fixes your problem for ya...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object
Thanks Phil,
I've got a ticket open with our support (3rd party, not BMC) and
they've never heard of the error either. I have the latest user tool
patch, least it was the latest last week when I upgraded it :)
I'll ask our support if they know of any hotfixes that might help.
Quoting Phil
Well, I sent it off to my customer to try, but I think that he had
already managed to hook up another monitor first. I'll let you know if
he tried it though.
Thanks,
Gary Opela, Jr.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Hi Listers
I was one of the lucky layoff lottery winners at BMC and am looking for some
work.
I've got 8+ years experience working with Remedy products. I have my RAC
and am ITIL v3 foundation certified.
Contact me offlist if you'd like my resume.
Thanks
Alan Abrams
When did BMC cut people?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alan Abrams
Sent: Tuesday, December 09, 2008 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Looking for Work
**
Hi Listers
I was one of the lucky layoff lottery
Alan, I'm sorry for the loss of your job. I was really hoping not to see
any of our remedy family become spontaneously unemployed.
I wish you the best of luck in your pursues. Thankfully, the remedy
market is alive and well if you don't mind moving around a bit.
Gary Opela, Jr.
-Original
The following public article has more information:
http://finance.yahoo.com/news/BMC-Software-to-cut-350-jobs-apf-13759414.
html
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
I sent this on Friday
__
From: Sanford, Claire
Sent: Friday, December 05, 2008 1:13 PM
To: 'arslist@ARSLIST.ORG'
Subject: OT-BMC Software cut 350 jobs, including 50 here in
Houston
BMC Software cut 350 jobs, including 50 here
Thanks Gary
On Tue, Dec 9, 2008 at 12:30 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
[EMAIL PROTECTED] wrote:
Alan, I'm sorry for the loss of your job. I was really hoping not to see
any of our remedy family become spontaneously unemployed.
I wish you the best of luck in your pursues.
Sahfqat
What we did to handle this was setup different Service Targets with the
different priorities (one Service Target for Critical and High, One Service
Target for Medium/Low).
Then attached the different Time Segments to the different Service targets.
The thing with Time Segments is they
Sahfqat
What we did to handle this was setup different Service Targets with the
different priorities (one Service Target for Critical and High, One Service
Target for Medium/Low).
Then attached the different Time Segments to the different Service targets.
The thing with Time Segments is they
Thanks David..
//SIGNED//
Robert R. Gornto, YC-02,37 CS/SCOO
Chief, Network Operations
DSN 945-0483
Comm 210 925-0483
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Tuesday, December 09, 2008 10:55 AM
Remedy Software Engineer
Employment Status: Full-Time
APPLY ONLINE ONLY:
http://recruiter.kenexa.com/corpexp/cc/CCJobDetailAction.ss?command=CCVi
ewDetailjob_REQUISITION_NUMBER=132422ccid=1sn5RRaP6Ig%3D
LOCATION: Broomfield, CO
REPORTS TO: Manager Remedy Services
RESPONSIBILITIES:
Hello listers,
I added an attribute to BMC_ComuterSystem using the CMDB Class Manager.
The attribute was created, but the process overwrote whatever Results List
Fields I had set up for that form. Has anyone seen this behavior? Is this
a known bug? I looked on the BMC website but couln't find a
Hi,
I am trying to develop(in remedy) room reservation kind of
functionality that we see in Lotus notes.
Any inputs or any reference to 3rd party applications are highly appreciated.
with regards,
RK.
___
UNSUBSCRIBE
Hello again listers, more strange behavior in the CMDB world.
In the ProtocolEndpoint class, there is a field called MACAddress with a
field ID of 260140111. But this field is not listed in the CMDB Class
manager in either the ProtoclEndpoint class nor its superclass. Very
strange. Can someone
You may want to look at Kinetic Calendar -- it can provide some of
this capability.
More info: http://www.kineticdata.com/Products/KineticCalendar/index.html
See:
http://www.kineticdata.com/Products/KineticCalendar/documents/Tragon-CaseStudy-10-08-1.pdf
My favorite quote: Adkins summarizes
Mike Hennessy would like to recall the message, Remedy Developer Needed For
Contract 4 months - US Citizenship Required.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com
You could use a combination of Kinetic Request and Kinetic Calendar
for this.
http://www.kineticdata.com/Products/KineticRequest/index.html
http://www.kineticdata.com/Products/KineticCalendar/index.html
Wow -- 2 recommendations in 2 minutes.
-John
--
John David Sundberg
235 East 6th
Have you selected the segment as Business Entity in the first tab of the
service targets for Medium and Low?
Anne Ramey
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State
We are working on bring up a new web server. We want to use Tomcat for the
JSP engine and run a full Apache web server as the front end as an app
firewall and for static content. We have tried various combinations of
mod_proxy, mod_rewrite and even tried mod_proxy_html.
We want to proxy traffic
Hi Drew,
The MACAddress is an attribute of the BMC_LANEndpoint class.
The LANEndpoint class is a categorization subclass of the Protocol
Endpoint class.
Any attributes of the LANEndpoint class will therefore manifest themselves
as fields on the BMC.CORE:BMC_ProtocolEndpoint_ class.
I'd suggest
Try using software that was built specifically for reverse proxying..
http://www.apsis.ch/pound/ is a really good one that we use that handles
the HTTPS (port 443) to HTTP (your port 8080) translation just fine.
With so much of the Mid-Tier stuff being Java-based, it is much easier
to use a
Thank you Peter, I'll try that. I was looking up to AP rather than down to
LanEndpoint. I bet I'll find that attribute in the Class Manager so that
the max length can be changed to something more than 16. The reason being
is that the EIE replace function (to get rid of the colons in the MAC)
Hi Drew,
The results list on which form are you referring to?
The results list of the BMC.CORE:BMC_ComputerSystem form will be reset
back to include only the CI instanceid when you do anything to the
computer system class in the class manager. This is acceptable behaviour
as you should not be
Gary,
There is another way. Open the ar.ini file. Look for the section starting
with [TSI]. In that section replace the values after Placement= with 0;0;0;0
It should look like this:
Placement=0;0;0;0
Save the file and start up the client. The menu will now display in the upper
left
but he had him wipe out the ar.ini...so that may mean it's being stored in a
preference record...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, December 09, 2008 2:34 PM
To:
Use mod_jk. It's specifically designed for this purpose.
http://tomcat.apache.org/connectors-doc/
JkMount /arsys ajp13
JkMount /arsys/* ajp13
JkMount /rkm ajp13
JkMount /rkm/* ajp13
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood
That could be. I've not had to pursue that one.
I've found this one where we have folks setup with dual monitors but they are
set up with the primary monitor on the right and the secondary on the left.
They pull the menu from the primary and drop in on the secondary. When they
start up
We looked at JK a little bit. I was kind of turned off by the MT benchmarks
using mod_JK with IIS.
Is the performance with an Apache web server vastly different than with IIS?
Jason
On Tue, Dec 9, 2008 at 1:46 PM, Tony Worthington [EMAIL PROTECTED]
wrote:
Use mod_jk. It's specifically
Thanks Bob, this looks like a great tool. It doesn't look like it is too
easy to get running on Windows. Do you have it running on Windows?
Jason
On Tue, Dec 9, 2008 at 1:04 PM, Palma, Bob [EMAIL PROTECTED] wrote:
**
Try using software that was built specifically for reverse proxying..
Yes I have, for Critical and High it is set to 24 hours business time, and for
Medium and Low it is set to Business Hours Mon-Fri. but it still picks up the
first one for all of them
thanks
shafqat
--- On Tue, 12/9/08, Ramey, Anne [EMAIL PROTECTED] wrote:
From: Ramey, Anne [EMAIL PROTECTED]
HI All,
Thanks for valuable suggestion. I am still working on it :(
Vas
**
Might not help you in this instance, but I always hide and rename the
*real*Last Modified By Last Modified Time fields, add 2 new fields
and
Then I put in workflow that set these new fields appropriately (at about
I can't speak to that one... haven't touched IIS in years. Maybe someone
else on the list using mod_jk with Apache in an environment (with heavy
load) can comment on performance in that configuration. Our load here is
too light to benchmark against any whitepapers.
Tony Worthington
Greetings ARList,
Doesn't look like accessing MySQL from a View Form is supported but I was
curious if anyone was able to view a MySQL db from a view form?
Thanks,
Russ
ARS 7.1 Patch 4 on Win - DB=MSSQL
___
The Alt-Space is good for moving the object list, but you can also remove the
values in the Placement entry of the affected AR.ini file. This will recenter
the object list.
Date: Tue, 9 Dec 2008 09:42:04 -0700From: [EMAIL PROTECTED]: Re: Object list is
on wrong screen.To: [EMAIL
Our load isn't all that heavy, I think I will just have to try it as see how
it goes. Have you noticed any slowness using mod_jk with Apache. Seeing as
they are both maintained by Apache Software Foundation I wouldn't be
surprised if mod_jk and Apache work better together than mod_jk and IIS.
ARS 7.1, ITSM 7.0.3 Patch 6 on *nix/Oracle
Does anyone know a way to filter AP:Role members during the approval
process?
Here's what I'd like to do:
Say there is a role in AP:Role called All Approvers. It includes:
John;Mary;Steve. John happens to be the requester of the change that
Not though a View form but you could do it through a Vendor form using a
custom ARPlugin. We are using a product from http://www.croomconsulting.com.
SO far we have had great luck. Simple to install and configure with great
performance.
On Tue, Dec 9, 2008 at 6:01 PM, Russ Grant [EMAIL
Gary
I have had this happen, you have to go and change the settings in Windows, and
sometimes the only thing that worked was to drag the list onto the first
screen.
thanks
shafqat
--- On Tue, 12/9/08, Bill Hoffmeier [EMAIL PROTECTED] wrote:
From: Bill Hoffmeier [EMAIL PROTECTED]
Subject: Re:
Ok, does anybody know special secret to making RKM work again after patching
Mid Tier? I remembered after the fact that patching MT will break RKM and I
don't remember the secret handshake to making it work again.
I thought that you need to copy the arapi71.jar and arutil71.jar files out
of
I would suspect that the real ar.ini file was missed. Or maybe the app
wasn't shut down and it re-wrote the file on quitting.
I don't have it in front of me to check, but I -really- hope it's not stored
in the pref server. Machine specific settings certainly shouldn't be stored
there.
This bug
We went back and forth with BMC on this one a while back. They either never
seemed to understand what was happening or seemed to think that it wasn't a bug
(Functions as Designed), so we never got anywhere. Alt-Space - m is your
friend... :-)
Lyle Taylor
From: Action Request System
We are running this on a Solaris server. We are using it to reverse proxy to
four different servers (some Windows, some Unix). The nice thing is we have it
configured to go based on URL and not IP Address, so all of the applications we
are reverse proxying for have different external DNS
I called Remedy on this exact thing today.
Response:
The following Knowledge Article should help resolve the issue. Please
let me know how it goes.
Error: After setting connection parameters for Remedy authentication -
.. Failed to create Remedy connection..., Cannot load required
libraries
Use
All,
This happend to me back in June, BMC support walked me through what needed
to be fixed. I wish I had writen it down, but it was not much.
Maybe they will put a doc out on this.
Sorry I did not write it down,
Howard
On Tue, Dec 9, 2008 at 8:01 PM, Pargeter, Christie :CO IS
[EMAIL
BMC sent us the same article that Christie posted. We were so close
to having it right... I was copying the files and not cutting them.
Having two copies of the files was causing an issue. We deleted the
copies in the MT dir, started Tomcat and the RKM errors were resolved.
Jason
On 12/9/08,
64 matches
Mail list logo
