Re: how to API programming from my windows client
Serouche, I know this may sound strange... but if you start the AR Server install on your windows pc you will get an option to only install the API. (and not the whole AR System server) That is the best way to get the API installed on a windows box if your AR System servers are not windows based. If your servers are windows based, then you can also copy them out of the server install directory if you installed the API package when you installed the AR System server too. Hope that helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Dec 9, 2008 at 2:47 AM, Remedy Maniac [EMAIL PROTECTED] wrote: dear all, I would like to write some codes with java playing with the API Where do I find the dll and jar files for the API for my windows client? What would be the best settings? Is that only possible? Many thanks in advance Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: how to API programming from my windows client
Hi Carey, the problem with this is that after that option it wants me to select the database to use. And as a matter of fact I have no database on my PC. Would you have a workaround for this ? Or further ideas? Thanks sr Carey Matthew Black wrote: Serouche, I know this may sound strange... but if you start the AR Server install on your windows pc you will get an option to only install the API. (and not the whole AR System server) That is the best way to get the API installed on a windows box if your AR System servers are not windows based. If your servers are windows based, then you can also copy them out of the server install directory if you installed the API package when you installed the AR System server too. Hope that helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SRMS Data Visulation Plugin makes Web server crash - RESOLVED
Resolved - Not a neat solution (copied 4 jars into WEB-INF/lib). But the main concern is the WebLogic9.2 uses old antlr lib(2.0.x) which calls System.exit() when the class is not found instead of passing control to exception handler. Thanks for looking into this. Regards, Anthony _ From: Rathnappa, Anthony Sent: Monday, December 08, 2008 9:42 PM To: 'arslist@ARSLIST.ORG' Subject: SRMS Data Visulation Plugin makes Web server crash Hi, ARS Server v7.1 Midtier: 7.1 patch 5 WebLogic 9.2 MP3 ITSM application: SRMS Everything works except when user clicks on 'Request Entry' the WebServer goes down. The error in WebLogic server log is; CharScanner; panic: ClassNotFoundException: org.antlr.stringtemplate.language.ChunkToken On Tomcat it works fine. I found that both WebLogic and SRMS Data Visualization Plugin uses antlr library and conflicting each other. The WebLogic class load override option prefer-web-inf-classes in midtier/WEB-INF/weblogic.xml not working. Anybody able to resolve? Regards, Anthony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: how to API programming from my windows client
sr, Uncheck the Server install. You only want to select the option to install the API. It should work that way unless they changed the installer while I was not looking. I do have a windows ARS server installed so I copied the API dir from there and did not do a API only install the last few times I did this kind of thing. I would also suggest you could check arswiki.org ... but the web site appears to be down right now. ( Maybe you can check there later?) I know there are API downloads for various version of ARS API but I do not know if it has the Java package included in it. I would think it does, but I have not verified that before. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Dec 9, 2008 at 8:23 AM, Remedy Maniac [EMAIL PROTECTED] wrote: Hi Carey, the problem with this is that after that option it wants me to select the database to use. And as a matter of fact I have no database on my PC. Would you have a workaround for this ? Or further ideas? Thanks sr Carey Matthew Black wrote: Serouche, I know this may sound strange... but if you start the AR Server install on your windows pc you will get an option to only install the API. (and not the whole AR System server) That is the best way to get the API installed on a windows box if your AR System servers are not windows based. If your servers are windows based, then you can also copy them out of the server install directory if you installed the API package when you installed the AR System server too. Hope that helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Escalation Issue
Please note that I said 'in a supported way'BMC doesn't support doing direct DB updates of tables...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vijayalakshmi Paulraj Sent: Monday, December 08, 2008 10:57 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation Issue ** You can also use a very simple SQL Update query.. update table_name set assignee_groups = ';0;' where your_condition ThanksRegards, Vijayalakshmi Paulraj _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 1:47 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation Issue Only way you can update a record without changing the last mod by and date (in a supported way) is through a 'merge' action on the recordyou could if you would like, write an API program that would update the records via merge, which wouldn't cause the last mod fields to change (if I remember correctly)...or do you also need to set the fields during the merge to have them not auto updatedI forget. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sree Vyas Sent: Monday, December 08, 2008 12:55 PM To: arslist@ARSLIST.ORG Subject: Escalation Issue ** Hi All, I have inherited one escalation which change Assignee group to Public for all the records. I knew it changes the modified date to the current date when Escalation date. Could anybody suggest any way to change Assignee group to 0 without modifying other fields in a record. Thru Database? Regards, Vyas __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: how to API programming from my windows client
Allo Serouche, The Java stuff is cross platform. Just pick it up from your Sun box... All required dlls for windows will be in your AR User directory. Cheers Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: December 9, 2008 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: how to API programming from my windows client sr, Uncheck the Server install. You only want to select the option to install the API. It should work that way unless they changed the installer while I was not looking. I do have a windows ARS server installed so I copied the API dir from there and did not do a API only install the last few times I did this kind of thing. I would also suggest you could check arswiki.org ... but the web site appears to be down right now. ( Maybe you can check there later?) I know there are API downloads for various version of ARS API but I do not know if it has the Java package included in it. I would think it does, but I have not verified that before. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Dec 9, 2008 at 8:23 AM, Remedy Maniac [EMAIL PROTECTED] wrote: Hi Carey, the problem with this is that after that option it wants me to select the database to use. And as a matter of fact I have no database on my PC. Would you have a workaround for this ? Or further ideas? Thanks sr Carey Matthew Black wrote: Serouche, I know this may sound strange... but if you start the AR Server install on your windows pc you will get an option to only install the API. (and not the whole AR System server) That is the best way to get the API installed on a windows box if your AR System servers are not windows based. If your servers are windows based, then you can also copy them out of the server install directory if you installed the API package when you installed the AR System server too. Hope that helps. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: how to API programming from my windows client
** Hello Ben, I'll try that and let you know. Cheers Serouche Ben Chernys wrote: Allo Serouche, The Java stuff is cross platform. Just pick it up from your Sun box... All required dlls for windows will be in your AR User directory. Cheers Ben -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: Escalation Issue
Might not help you in this instance, but I always hide and rename the real Last Modified By Last Modified Time fields, add 2 new fields and Then I put in workflow that set these new fields appropriately (at about Execution order 10 via filters of course). I always add a hidden display on field called ztmp_ByPassWorkflow Then I can set whatever fields I wish via filters running in execution order 1-9 including ztmp_ByPassWorkflow Which typically does a goto 1000, this way I skip all the other set fields/etc I typically also do not update (my new Fields) Last Modified By and Time if it is a System User doing the modification ex: AR_ESCALATOR, Remedy Application Service, etc Doug Tanner From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation Issue Please note that I said 'in a supported way'BMC doesn't support doing direct DB updates of tables...:) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vijayalakshmi Paulraj Sent: Monday, December 08, 2008 10:57 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation Issue ** You can also use a very simple SQL Update query update table_name set assignee_groups = ';0;' where your_condition ThanksRegards, Vijayalakshmi Paulraj From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 1:47 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation Issue Only way you can update a record without changing the last mod by and date (in a supported way) is through a 'merge' action on the recordyou could if you would like, write an API program that would update the records via merge, which wouldn't cause the last mod fields to change (if I remember correctly)...or do you also need to set the fields during the merge to have them not auto updatedI forget. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sree Vyas Sent: Monday, December 08, 2008 12:55 PM To: arslist@ARSLIST.ORG Subject: Escalation Issue ** Hi All, I have inherited one escalation which change Assignee group to Public for all the records. I knew it changes the modified date to the current date when Escalation date. Could anybody suggest any way to change Assignee group to 0 without modifying other fields in a record. Thru Database? Regards, Vyas __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Appointment application
Does anyone know of an example of an appointment application in ARS ? I need one and am under a time crunch and would rather modify than start from scratch. Thanks. //SIGNED// Robert R. Gornto, YC-02,37 CS/SCOO Chief, Network Operations DSN 945-0483 Comm 210 925-0483 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Object list is on wrong screen.
I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen. (U)
UNCLASSIFIED How is his Remedy User Options Field Menus set to display? Try changing one display type for another - if Popup Menu, select Smart Menu. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 11:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
Open the display properties and enable the second monitor.it should still be there in the dialog. Windows will realize it doesn't exist any more when you apply the settings and will move all windows to the monitor that is still present. At least, that should work. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 10:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
Thanks. We'll try this. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, December 09, 2008 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. ** Open the display properties and enable the second monitor...it should still be there in the dialog. Windows will realize it doesn't exist any more when you apply the settings and will move all windows to the monitor that is still present. At least, that should work. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 10:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen. (U)
Sandra, thanks, but I don't think that that setting has anything to do with the object list, does it? Although, it is worth a try. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Tuesday, December 09, 2008 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. (U) UNCLASSIFIED How is his Remedy User Options Field Menus set to display? Try changing one display type for another - if Popup Menu, select Smart Menu. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 11:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
Gary, You can have him open the object list and hit this key sequence Alt-Space, then hit M, then hit left arrow. then start moving his mouse and the object list will be attached to the mouse. Alt-Space opens up the context menu for the active window, M is the hotkey for 'move'. Hitting the left arrow starts moving the window and attaches the mouse to itthen starting to move the mouse moves the window into the confines of the visible space because windows won't let you move your mouse onto that nonexistent second monitor. I got this from my years doing desktop support...works every time for me over the years. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
Wow thanks! This is crazy. It's like trying to reprogram a setting in your car, Put the key in the ignition, press the brake twice, the gas once, run on the left blinker, then turn it off, turn your head to the left and cough, and you increase your fuel efficiency by .01%. Also reminds me of cheat codes on the old school NES! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. ** Gary, You can have him open the object list and hit this key sequence Alt-Space, then hit M, then hit left arrow. then start moving his mouse and the object list will be attached to the mouse. Alt-Space opens up the context menu for the active window, M is the hotkey for 'move'. Hitting the left arrow starts moving the window and attaches the mouse to itthen starting to move the mouse moves the window into the confines of the visible space because windows won't let you move your mouse onto that nonexistent second monitor. I got this from my years doing desktop support...works every time for me over the years. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Appointment application
Hi Robert This may give you a start http://www.westoverconsulting.co.uk/utilitiesCal.html HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gornto, Robert R Civ USAF AETC 37 CS/SCOO Sent: Tuesday, December 09, 2008 4:11 PM To: arslist@ARSLIST.ORG Subject: Appointment application Does anyone know of an example of an appointment application in ARS ? I need one and am under a time crunch and would rather modify than start from scratch. Thanks. //SIGNED// Robert R. Gornto, YC-02,37 CS/SCOO Chief, Network Operations DSN 945-0483 Comm 210 925-0483 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
Let me know if it fixes your problem for ya...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Wow thanks! This is crazy. It's like trying to reprogram a setting in your car, Put the key in the ignition, press the brake twice, the gas once, run on the left blinker, then turn it off, turn your head to the left and cough, and you increase your fuel efficiency by .01%. Also reminds me of cheat codes on the old school NES! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. ** Gary, You can have him open the object list and hit this key sequence Alt-Space, then hit M, then hit left arrow. then start moving his mouse and the object list will be attached to the mouse. Alt-Space opens up the context menu for the active window, M is the hotkey for 'move'. Hitting the left arrow starts moving the window and attaches the mouse to itthen starting to move the mouse moves the window into the confines of the visible space because windows won't let you move your mouse onto that nonexistent second monitor. I got this from my years doing desktop support...works every time for me over the years. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM logging = timeout problem
Thanks Phil, I've got a ticket open with our support (3rd party, not BMC) and they've never heard of the error either. I have the latest user tool patch, least it was the latest last week when I upgraded it :) I'll ask our support if they know of any hotfixes that might help. Quoting Phil Murnane [EMAIL PROTECTED]: Dylan: Maybe FD stands for File Descriptor? Don't know if that's helpful, but ... Anyway, the last time I worked with SLM, around July of this year, there were some hotfixes you had to request directly from BMC support. They might be available as patches now, but it might not hurt to open a ticket and see if there are any fixes for known problems. Come to think of it, you might be seeing a User Tool bug, so you may want to see if there's a newer patch available. HTH, --Phil - Original Message From: Wheeler, Dylan [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, December 8, 2008 6:14:47 PM Subject: Re: ITSM logging = timeout problem Thanks Rosemary, I'll give it a shot. Our Data Sources had a different field set then the Submit Date so I set it to that to try out. Our Business Entity was already set correctly. We're available 6am-6pm M-F so they had it setup weekly with those times to start. We'll see if it helps at all :) Still worried about the 2.5M errors in 10 minutes though heh Dylan Quoting Rosemary [EMAIL PROTECTED]: Hi Dylan, I had a similar issue where the problem ended up being caused by dodgy SLM configuration: A combination of two things - one was I had specified the wrong type of field in the Start Time for Request-Based SVTs in HPD:Help Desk SLM Data Sources. I cleared the value and let it choose the default Start Time (submit date). The second part of the issue was that I had a dodgy Business Entity configured for 24x7 support. I had to change it from a Daily recurrence type to a Weekly recurrence type and select all the days of the week. Hope this helps, Rosemary On 12/9/08, Wheeler, Dylan [EMAIL PROTECTED] wrote: Hi Rosemary, Yes we have 5 Service Targets attaching to a new incident. Quoting Rosemary [EMAIL PROTECTED]: Not sure about the error log, but do you have any Service Targets attaching to these Incidents? On 12/9/08, Wheeler, Dylan [EMAIL PROTECTED] wrote: I'm having a problem with ITSM 7 and submitting incidents while I try and log. I submit an incident in the WUT and it goes through fine, bit slow but it's my dev system and it's not the best of boxes. I turn on AL and filter logs in the WUT and try to submit another ticket and it times out. I have checked the server after and notice that my plugin and arserver process are running at about 50% each, taking up 90-100% of the processor time for a long time after the submission. So I did some logging and in 10 minutes I got about 2.5 million of the following error in the log. PLGN TID: 000412 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 BMC.ARDBC.NOTIFY FINE DEBUG TCPSV Got a Bad FD !! 3084 I'm not sure what's causing the error. Anyone run into this before or have a clue where to start looking? Dylan Pacific Life ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
Well, I sent it off to my customer to try, but I think that he had already managed to hook up another monitor first. I'll let you know if he tried it though. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Let me know if it fixes your problem for ya...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Wow thanks! This is crazy. It's like trying to reprogram a setting in your car, Put the key in the ignition, press the brake twice, the gas once, run on the left blinker, then turn it off, turn your head to the left and cough, and you increase your fuel efficiency by .01%. Also reminds me of cheat codes on the old school NES! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. ** Gary, You can have him open the object list and hit this key sequence Alt-Space, then hit M, then hit left arrow. then start moving his mouse and the object list will be attached to the mouse. Alt-Space opens up the context menu for the active window, M is the hotkey for 'move'. Hitting the left arrow starts moving the window and attaches the mouse to itthen starting to move the mouse moves the window into the confines of the visible space because windows won't let you move your mouse onto that nonexistent second monitor. I got this from my years doing desktop support...works every time for me over the years. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Looking for Work
Hi Listers I was one of the lucky layoff lottery winners at BMC and am looking for some work. I've got 8+ years experience working with Remedy products. I have my RAC and am ITIL v3 foundation certified. Contact me offlist if you'd like my resume. Thanks Alan Abrams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Looking for Work
When did BMC cut people? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan Abrams Sent: Tuesday, December 09, 2008 12:06 PM To: arslist@ARSLIST.ORG Subject: Looking for Work ** Hi Listers I was one of the lucky layoff lottery winners at BMC and am looking for some work. I've got 8+ years experience working with Remedy products. I have my RAC and am ITIL v3 foundation certified. Contact me offlist if you'd like my resume. Thanks Alan Abrams __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Looking for Work
Alan, I'm sorry for the loss of your job. I was really hoping not to see any of our remedy family become spontaneously unemployed. I wish you the best of luck in your pursues. Thankfully, the remedy market is alive and well if you don't mind moving around a bit. Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan Abrams Sent: Tuesday, December 09, 2008 11:06 AM To: arslist@ARSLIST.ORG Subject: Looking for Work ** Hi Listers I was one of the lucky layoff lottery winners at BMC and am looking for some work. I've got 8+ years experience working with Remedy products. I have my RAC and am ITIL v3 foundation certified. Contact me offlist if you'd like my resume. Thanks Alan Abrams __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Looking for Work
The following public article has more information: http://finance.yahoo.com/news/BMC-Software-to-cut-350-jobs-apf-13759414. html -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Charters Sent: Tuesday, December 09, 2008 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Looking for Work ** When did BMC cut people? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan Abrams Sent: Tuesday, December 09, 2008 12:06 PM To: arslist@ARSLIST.ORG Subject: Looking for Work ** Hi Listers I was one of the lucky layoff lottery winners at BMC and am looking for some work. I've got 8+ years experience working with Remedy products. I have my RAC and am ITIL v3 foundation certified. Contact me offlist if you'd like my resume. Thanks Alan Abrams __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
FW: OT-BMC Software cut 350 jobs, including 50 here in Houston
I sent this on Friday __ From: Sanford, Claire Sent: Friday, December 05, 2008 1:13 PM To: 'arslist@ARSLIST.ORG' Subject: OT-BMC Software cut 350 jobs, including 50 here in Houston BMC Software cut 350 jobs, including 50 here in Houston By BRAD HEM Copyright 2008 Houston Chronicle Dec. 5, 2008, 12:03PM BMC Software will cut 350 jobs, including 50 in its hometown of Houston, by the end of the month, the company said today in a regulatory filing. The cuts are expected to cost the company $18 million to $23 million in severance and other termination costs, which will be booked in the third and fourth quarters of 2009, BMC said. Company leaders committed to make the cuts on Nov. 20 and notified employees this morning. The layoffs will hit a variety of types of workers in several countries where the company operates. The company has about 1,100 workers in Houston and about 5,900 worldwide. BMC said future work force reductions may be needed if global economic conditions continue to deteriorate. [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Looking for Work
Thanks Gary On Tue, Dec 9, 2008 at 12:30 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Alan, I'm sorry for the loss of your job. I was really hoping not to see any of our remedy family become spontaneously unemployed. I wish you the best of luck in your pursues. Thankfully, the remedy market is alive and well if you don't mind moving around a bit. Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan Abrams Sent: Tuesday, December 09, 2008 11:06 AM To: arslist@ARSLIST.ORG Subject: Looking for Work ** Hi Listers I was one of the lucky layoff lottery winners at BMC and am looking for some work. I've got 8+ years experience working with Remedy products. I have my RAC and am ITIL v3 foundation certified. Contact me offlist if you'd like my resume. Thanks Alan Abrams __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM Business times based on Priority
Sahfqat What we did to handle this was setup different Service Targets with the different priorities (one Service Target for Critical and High, One Service Target for Medium/Low). Then attached the different Time Segments to the different Service targets. The thing with Time Segments is they apply to the WHOLE Service Target (you picked the Time Segment on Step 2 correct?), not just certain milestones in the service target. Thanks, Matthew Perrault SIM Team Remedy Developer 763-764-2423 Click to contact the Service Desk or Make a Computer Related Requesthttp://infosys.genmills.com/Remedy/customerPortal.asp From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Tuesday, December 09, 2008 12:47 PM To: arslist@ARSLIST.ORG Subject: SLM Business times based on Priority ** Hi All We have two times for the SLA's, for Critical and High it is a 24 hour clock and for Medium and Low it is 8 - 5 Monday to Friday. Although I have defined these segments, but the Medium and Low are still picking up the 24 hour segment. Any ideas how to make this work? thanks for your help shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM Business times based on Priority
Sahfqat What we did to handle this was setup different Service Targets with the different priorities (one Service Target for Critical and High, One Service Target for Medium/Low). Then attached the different Time Segments to the different Service targets. The thing with Time Segments is they apply to the WHOLE Service Target (you picked the Time Segment on Step 2 correct?), not just certain milestones in the service target. HTH, Matt P. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Tuesday, December 09, 2008 12:47 PM To: arslist@ARSLIST.ORG Subject: SLM Business times based on Priority ** Hi All We have two times for the SLA's, for Critical and High it is a 24 hour clock and for Medium and Low it is 8 - 5 Monday to Friday. Although I have defined these segments, but the Medium and Low are still picking up the 24 hour segment. Any ideas how to make this work? thanks for your help shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Appointment application
Thanks David.. //SIGNED// Robert R. Gornto, YC-02,37 CS/SCOO Chief, Network Operations DSN 945-0483 Comm 210 925-0483 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, December 09, 2008 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Appointment application ** Hi Robert This may give you a start http://www.westoverconsulting.co.uk/utilitiesCal.html HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gornto, Robert R Civ USAF AETC 37 CS/SCOO Sent: Tuesday, December 09, 2008 4:11 PM To: arslist@ARSLIST.ORG Subject: Appointment application Does anyone know of an example of an appointment application in ARS ? I need one and am under a time crunch and would rather modify than start from scratch. Thanks. //SIGNED// Robert R. Gornto, YC-02,37 CS/SCOO Chief, Network Operations DSN 945-0483 Comm 210 925-0483 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Hiring Remedy Position Colorado
Remedy Software Engineer Employment Status: Full-Time APPLY ONLINE ONLY: http://recruiter.kenexa.com/corpexp/cc/CCJobDetailAction.ss?command=CCVi ewDetailjob_REQUISITION_NUMBER=132422ccid=1sn5RRaP6Ig%3D LOCATION: Broomfield, CO REPORTS TO: Manager Remedy Services RESPONSIBILITIES: Responsible for the effective system administration and operations of Remedy Action Request (AR) environment and related systems. This includes design, develop, test, install, upgrade, implement, train, and support of all Remedy based AR applications. REQUIREMENTS: o 3 + years system administration experience with the Remedy AR system version 6x or greater in a medium to complex environment o Experience developing custom AR applications and ITSM/CMDB applications o Bachelor's degree in Computer Science or related discipline; equivalent experience acceptable o Completed Remedy AR System Administration course or equivalent experience o Proven leadership skills o Strong interpersonal skills with ability to work effectively with customers, employees, teams, and all levels of management o Exceptional customer support skills o Strong written and verbal communication skills o Strong analytical and troubleshooting skills o Experience managing projects o Proficient using Microsoft Office o Experience supporting web based applications o Organized, detail-oriented, self-starter PREFERRED SKILLS: Knowledge of Crystal Enterprise and Reports Professional, software development life cycle, web services, IT Operations including Help Desk. Knowledge of UNIX /Oracle/Apache Tomcat environment. Knowledge of ITIL best practices. TRAVEL: Minimal required. Corporate Express is an Equal Employment Opportunity/Affirmative Action employer that promotes work force diversity and hires without regard to race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, veteran status or other protected status. APPLY ONLINE ONLY: http://recruiter.kenexa.com/corpexp/cc/CCJobDetailAction.ss?command=CCVi ewDetailjob_REQUISITION_NUMBER=132422ccid=1sn5RRaP6Ig%3D ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
CMDB Class Manager Eats Forms and Form Definitions
Hello listers, I added an attribute to BMC_ComuterSystem using the CMDB Class Manager. The attribute was created, but the process overwrote whatever Results List Fields I had set up for that form. Has anyone seen this behavior? Is this a known bug? I looked on the BMC website but couln't find a bug. We also have a problem where the AST:Rack form dissapears. Don't know if that's related. Drew Shuller ERCOT Taylor, TX ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Room reservation kind of functionality
Hi, I am trying to develop(in remedy) room reservation kind of functionality that we see in Lotus notes. Any inputs or any reference to 3rd party applications are highly appreciated. with regards, RK. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
MACAddress attribute, ProtocolEndpoint
Hello again listers, more strange behavior in the CMDB world. In the ProtocolEndpoint class, there is a field called MACAddress with a field ID of 260140111. But this field is not listed in the CMDB Class manager in either the ProtoclEndpoint class nor its superclass. Very strange. Can someone confirm that field ID number please? How would I go about making that field show up again? Delete it using the Admin tool? Recreate it using the Class Manager? For some reason, I can't run a replace function in an EIE job into this field, even though I tested the function in an active link, so I know it's set up right. I was going to increase the length of that field from 12 to 20 or so, but I can't, 'cause it's not listed in the Class Manager Drew Shuller ERCOT Taylor, TX ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Appointment application
You may want to look at Kinetic Calendar -- it can provide some of this capability. More info: http://www.kineticdata.com/Products/KineticCalendar/index.html See: http://www.kineticdata.com/Products/KineticCalendar/documents/Tragon-CaseStudy-10-08-1.pdf My favorite quote: Adkins summarizes Tragon’s opinion of Kinetic Calendar: “It’s turned out to be one of the best software investments we’ve made for our BMC Remedy system.” Have fun!!! -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Dec 9, 2008, at 10:10 AM, Gornto, Robert R Civ USAF AETC 37 CS/SCOO wrote: ** Does anyone know of an example of an appointment application in ARS ? I need one and am under a time crunch and would rather modify than start from scratch. Thanks. //SIGNED// Robert R. Gornto, YC-02,37 CS/SCOO Chief, Network Operations DSN 945-0483 Comm 210 925-0483 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Recall: Remedy Developer Needed For Contract 4 months - US Citizenship Required
Mike Hennessy would like to recall the message, Remedy Developer Needed For Contract 4 months - US Citizenship Required. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Room reservation kind of functionality
You could use a combination of Kinetic Request and Kinetic Calendar for this. http://www.kineticdata.com/Products/KineticRequest/index.html http://www.kineticdata.com/Products/KineticCalendar/index.html Wow -- 2 recommendations in 2 minutes. -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Dec 9, 2008, at 2:10 PM, ramakanthvarma bhupathiraju wrote: Hi, I am trying to develop(in remedy) room reservation kind of functionality that we see in Lotus notes. Any inputs or any reference to 3rd party applications are highly appreciated. with regards, RK. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM Business times based on Priority
Have you selected the segment as Business Entity in the first tab of the service targets for Medium and Low? Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Tuesday, December 09, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: SLM Business times based on Priority ** Hi All We have two times for the SLA's, for Critical and High it is a 24 hour clock and for Medium and Low it is 8 - 5 Monday to Friday. Although I have defined these segments, but the Medium and Low are still picking up the 24 hour segment. Any ideas how to make this work? thanks for your help shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Proxy Apache Web Server to Tomcat issues
We are working on bring up a new web server. We want to use Tomcat for the JSP engine and run a full Apache web server as the front end as an app firewall and for static content. We have tried various combinations of mod_proxy, mod_rewrite and even tried mod_proxy_html. We want to proxy traffic on :443/arsys *to *:8080/arsys on the same server. Static pages work fine, our proxy for :443/rkm *to *:8080/rkm works and even the Mid-Tier configuration works from :443/arsys/shared/config/config.jsp *to *:8080/arsys/shared/config/config.jsp. We also tried setting up a ProxyFilter section in C:\Program Files\AR System\Mid-Tier\WEB-INF\web.xml as suggested in Configuring Apache 2.0.x to work as a Proxy server using mod_proxy on UNIX (KM-00025464) without any success (after restarting Tomcat). When we try to access an actual Remedy form, the new 7.1 Loading icon sits in the middle of the page and nothing ever happens, not an even timeout. We have set the MT logs to Fine and watching the logs do not show any activity during this Loading period (no looping). The last line of the log if access by :8080 directly or through Apaches :443 is: Dec 9, 2008 12:11:38 PM - FINE (com.remedy.log.SERVLET) : server:servername||app:null||form:Home Page||view:Support View||file:||appResource:null||size:3 Opening the same URL path from :8080/arsys is 93 lines and :443/arsys is only 30 lines (let me know if you wish to see the missing content, this posting is getting long enough without it) Has anybody else running a full Apache front end had these kinds of issues? Any suggestions as to the proper way to configure this type of setup (I am not terribly Apache literate)? *Environment* firewall (only allowing 443 from the cloud) Web Server OS: Window 2003 JSP Engine: Tomcat 5.5.26 Port 8080 Web Server: Apache 2.2 Port 443 Mid Tier 7.1 patch 3 DMZ ARS Server OS: Window 2003 DB. MS SQL 2005 ARS 7.0.01 patch 6 Thanks, Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: MACAddress attribute, ProtocolEndpoint
Hi Drew, The MACAddress is an attribute of the BMC_LANEndpoint class. The LANEndpoint class is a categorization subclass of the Protocol Endpoint class. Any attributes of the LANEndpoint class will therefore manifest themselves as fields on the BMC.CORE:BMC_ProtocolEndpoint_ class. I'd suggest that you use the LANEndpoint class in your AIE transfer. Cheers Peter Hello again listers, more strange behavior in the CMDB world. In the ProtocolEndpoint class, there is a field called MACAddress with a field ID of 260140111. But this field is not listed in the CMDB Class manager in either the ProtoclEndpoint class nor its superclass. Very strange. Can someone confirm that field ID number please? How would I go about making that field show up again? Delete it using the Admin tool? Recreate it using the Class Manager? For some reason, I can't run a replace function in an EIE job into this field, even though I tested the function in an active link, so I know it's set up right. I was going to increase the length of that field from 12 to 20 or so, but I can't, 'cause it's not listed in the Class Manager Drew Shuller ERCOT Taylor, TX ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Proxy Apache Web Server to Tomcat issues
Try using software that was built specifically for reverse proxying.. http://www.apsis.ch/pound/ is a really good one that we use that handles the HTTPS (port 443) to HTTP (your port 8080) translation just fine. With so much of the Mid-Tier stuff being Java-based, it is much easier to use a reverse proxy program than to make a web server (Apache) handle the reverse proxy. We use Pound for a couple different Java apps and it works really good. Bob Palma From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Tuesday, December 09, 2008 4:00 PM To: arslist@ARSLIST.ORG Subject: Proxy Apache Web Server to Tomcat issues ** We are working on bring up a new web server. We want to use Tomcat for the JSP engine and run a full Apache web server as the front end as an app firewall and for static content. We have tried various combinations of mod_proxy, mod_rewrite and even tried mod_proxy_html. We want to proxy traffic on :443/arsys to :8080/arsys on the same server. Static pages work fine, our proxy for :443/rkm to :8080/rkm works and even the Mid-Tier configuration works from :443/arsys/shared/config/config.jsp to :8080/arsys/shared/config/config.jsp. We also tried setting up a ProxyFilter section in C:\Program Files\AR System\Mid-Tier\WEB-INF\web.xml as suggested in Configuring Apache 2.0.x to work as a Proxy server using mod_proxy on UNIX (KM-00025464) without any success (after restarting Tomcat). When we try to access an actual Remedy form, the new 7.1 Loading icon sits in the middle of the page and nothing ever happens, not an even timeout. We have set the MT logs to Fine and watching the logs do not show any activity during this Loading period (no looping). The last line of the log if access by :8080 directly or through Apaches :443 is: Dec 9, 2008 12:11:38 PM - FINE (com.remedy.log.SERVLET) : server:servername||app:null||form:Home Page||view:Support View||file:||appResource:null||size:3 Opening the same URL path from :8080/arsys is 93 lines and :443/arsys is only 30 lines (let me know if you wish to see the missing content, this posting is getting long enough without it) Has anybody else running a full Apache front end had these kinds of issues? Any suggestions as to the proper way to configure this type of setup (I am not terribly Apache literate)? Environment firewall (only allowing 443 from the cloud) Web Server OS: Window 2003 JSP Engine: Tomcat 5.5.26 Port 8080 Web Server: Apache 2.2 Port 443 Mid Tier 7.1 patch 3 DMZ ARS Server OS: Window 2003 DB. MS SQL 2005 ARS 7.0.01 patch 6 Thanks, Jason __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: MACAddress attribute, ProtocolEndpoint
Thank you Peter, I'll try that. I was looking up to AP rather than down to LanEndpoint. I bet I'll find that attribute in the Class Manager so that the max length can be changed to something more than 16. The reason being is that the EIE replace function (to get rid of the colons in the MAC) doesn't have room to actually do the replacing. It's always the simple stuff that trips me up! Hi Drew, The MACAddress is an attribute of the BMC_LANEndpoint class. The LANEndpoint class is a categorization subclass of the Protocol Endpoint class. Any attributes of the LANEndpoint class will therefore manifest themselves as fields on the BMC.CORE:BMC_ProtocolEndpoint_ class. I'd suggest that you use the LANEndpoint class in your AIE transfer. Cheers Peter Hello again listers, more strange behavior in the CMDB world. In the ProtocolEndpoint class, there is a field called MACAddress with a field ID of 260140111. But this field is not listed in the CMDB Class manager in either the ProtoclEndpoint class nor its superclass. Very strange. Can someone confirm that field ID number please? How would I go about making that field show up again? Delete it using the Admin tool? Recreate it using the Class Manager? For some reason, I can't run a replace function in an EIE job into this field, even though I tested the function in an active link, so I know it's set up right. I was going to increase the length of that field from 12 to 20 or so, but I can't, 'cause it's not listed in the Class Manager Drew Shuller ERCOT Taylor, TX ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CMDB Class Manager Eats Forms and Form Definitions
Hi Drew, The results list on which form are you referring to? The results list of the BMC.CORE:BMC_ComputerSystem form will be reset back to include only the CI instanceid when you do anything to the computer system class in the class manager. This is acceptable behaviour as you should not be changing this form in the admin tool as it is part of the CMDB. The results list field of the AST:ComputerSystem should not, however, be affected by the addition of new attributes. The AST:Rack form should not dissappear unless you have deleted the Rack class from the CMDB. Cheers Peter Hello listers, I added an attribute to BMC_ComuterSystem using the CMDB Class Manager. The attribute was created, but the process overwrote whatever Results List Fields I had set up for that form. Has anyone seen this behavior? Is this a known bug? I looked on the BMC website but couln't find a bug. We also have a problem where the AST:Rack form dissapears. Don't know if that's related. Drew Shuller ERCOT Taylor, TX ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
Gary, There is another way. Open the ar.ini file. Look for the section starting with [TSI]. In that section replace the values after Placement= with 0;0;0;0 It should look like this: Placement=0;0;0;0 Save the file and start up the client. The menu will now display in the upper left corner of the single monitor. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Wow thanks! This is crazy. It's like trying to reprogram a setting in your car, Put the key in the ignition, press the brake twice, the gas once, run on the left blinker, then turn it off, turn your head to the left and cough, and you increase your fuel efficiency by .01%. Also reminds me of cheat codes on the old school NES! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. ** Gary, You can have him open the object list and hit this key sequence Alt-Space, then hit M, then hit left arrow. then start moving his mouse and the object list will be attached to the mouse. Alt-Space opens up the context menu for the active window, M is the hotkey for 'move'. Hitting the left arrow starts moving the window and attaches the mouse to itthen starting to move the mouse moves the window into the confines of the visible space because windows won't let you move your mouse onto that nonexistent second monitor. I got this from my years doing desktop support...works every time for me over the years. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
but he had him wipe out the ar.ini...so that may mean it's being stored in a preference record... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, December 09, 2008 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Gary, There is another way. Open the ar.ini file. Look for the section starting with [TSI]. In that section replace the values after Placement= with 0;0;0;0 It should look like this: Placement=0;0;0;0 Save the file and start up the client. The menu will now display in the upper left corner of the single monitor. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Wow thanks! This is crazy. It's like trying to reprogram a setting in your car, Put the key in the ignition, press the brake twice, the gas once, run on the left blinker, then turn it off, turn your head to the left and cough, and you increase your fuel efficiency by .01%. Also reminds me of cheat codes on the old school NES! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. ** Gary, You can have him open the object list and hit this key sequence Alt-Space, then hit M, then hit left arrow. then start moving his mouse and the object list will be attached to the mouse. Alt-Space opens up the context menu for the active window, M is the hotkey for 'move'. Hitting the left arrow starts moving the window and attaches the mouse to itthen starting to move the mouse moves the window into the confines of the visible space because windows won't let you move your mouse onto that nonexistent second monitor. I got this from my years doing desktop support...works every time for me over the years. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Proxy Apache Web Server to Tomcat issues
Use mod_jk. It's specifically designed for this purpose. http://tomcat.apache.org/connectors-doc/ JkMount /arsys ajp13 JkMount /arsys/* ajp13 JkMount /rkm ajp13 JkMount /rkm/* ajp13 Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] www.Kohls.com From: Jason Miller [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Date: 12/09/2008 03:00 PM Subject: Proxy Apache Web Server to Tomcat issues Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** We are working on bring up a new web server. We want to use Tomcat for the JSP engine and run a full Apache web server as the front end as an app firewall and for static content. We have tried various combinations of mod_proxy, mod_rewrite and even tried mod_proxy_html. We want to proxy traffic on :443/arsys to :8080/arsys on the same server. Static pages work fine, our proxy for :443/rkm to :8080/rkm works and even the Mid-Tier configuration works from :443/arsys/shared/config/config.jsp to :8080/arsys/shared/config/config.jsp. We also tried setting up a ProxyFilter section in C:\Program Files\AR System\Mid-Tier\WEB-INF\web.xml as suggested in Configuring Apache 2.0.x to work as a Proxy server using mod_proxy on UNIX (KM-00025464) without any success (after restarting Tomcat). When we try to access an actual Remedy form, the new 7.1 Loading icon sits in the middle of the page and nothing ever happens, not an even timeout. We have set the MT logs to Fine and watching the logs do not show any activity during this Loading period (no looping). The last line of the log if access by :8080 directly or through Apaches :443 is: Dec 9, 2008 12:11:38 PM - FINE (com.remedy.log.SERVLET) : server:servername||app:null||form:Home Page||view:Support View||file:||appResource:null||size:3 Opening the same URL path from :8080/arsys is 93 lines and :443/arsys is only 30 lines (let me know if you wish to see the missing content, this posting is getting long enough without it) Has anybody else running a full Apache front end had these kinds of issues? Any suggestions as to the proper way to configure this type of setup (I am not terribly Apache literate)? Environment firewall (only allowing 443 from the cloud) Web Server OS: Window 2003 JSP Engine: Tomcat 5.5.26 Port 8080 Web Server: Apache 2.2 Port 443 Mid Tier 7.1 patch 3 DMZ ARS Server OS: Window 2003 DB. MS SQL 2005 ARS 7.0.01 patch 6 Thanks, Jason __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. image/jpeg
Re: Object list is on wrong screen.
That could be. I've not had to pursue that one. I've found this one where we have folks setup with dual monitors but they are set up with the primary monitor on the right and the secondary on the left. They pull the menu from the primary and drop in on the secondary. When they start up using the monitor on the laptop, the menu disappears. If this change is made or the ar.ini file is deleted then everything comes back to normal. The other thought I just had is we have some computers with multiple copies of the ar.ini file on the drive. Was the active file the one that was deleted or one that was stored in one of the older standard directories? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 4:46 PM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. but he had him wipe out the ar.ini...so that may mean it's being stored in a preference record... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, December 09, 2008 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Gary, There is another way. Open the ar.ini file. Look for the section starting with [TSI]. In that section replace the values after Placement= with 0;0;0;0 It should look like this: Placement=0;0;0;0 Save the file and start up the client. The menu will now display in the upper left corner of the single monitor. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Wow thanks! This is crazy. It's like trying to reprogram a setting in your car, Put the key in the ignition, press the brake twice, the gas once, run on the left blinker, then turn it off, turn your head to the left and cough, and you increase your fuel efficiency by .01%. Also reminds me of cheat codes on the old school NES! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. ** Gary, You can have him open the object list and hit this key sequence Alt-Space, then hit M, then hit left arrow. then start moving his mouse and the object list will be attached to the mouse. Alt-Space opens up the context menu for the active window, M is the hotkey for 'move'. Hitting the left arrow starts moving the window and attaches the mouse to itthen starting to move the mouse moves the window into the confines of the visible space because windows won't let you move your mouse onto that nonexistent second monitor. I got this from my years doing desktop support...works every time for me over the years. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Proxy Apache Web Server to Tomcat issues
We looked at JK a little bit. I was kind of turned off by the MT benchmarks using mod_JK with IIS. Is the performance with an Apache web server vastly different than with IIS? Jason On Tue, Dec 9, 2008 at 1:46 PM, Tony Worthington [EMAIL PROTECTED] wrote: Use mod_jk. It's specifically designed for this purpose. http://tomcat.apache.org/connectors-doc/ JkMount /arsys ajp13 JkMount /arsys/* ajp13 JkMount /rkm ajp13 JkMount /rkm/* ajp13 * Tony Worthington* Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] [EMAIL PROTECTED] *www.Kohls.com* http://www.kohls.com/ From: Jason Miller [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Date: 12/09/2008 03:00 PM Subject: Proxy Apache Web Server to Tomcat issues Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** We are working on bring up a new web server. We want to use Tomcat for the JSP engine and run a full Apache web server as the front end as an app firewall and for static content. We have tried various combinations of mod_proxy, mod_rewrite and even tried mod_proxy_html. We want to proxy traffic on :443/arsys *to *:8080/arsys on the same server. Static pages work fine, our proxy for :443/rkm *to *:8080/rkm works and even the Mid-Tier configuration works from :443/arsys/shared/config/config.jsp *to * :8080/arsys/shared/config/config.jsp. We also tried setting up a ProxyFilter section in C:\Program Files\AR System\Mid-Tier\WEB-INF\web.xml as suggested in Configuring Apache 2.0.x to work as a Proxy server using mod_proxy on UNIX (KM-00025464) without any success (after restarting Tomcat). When we try to access an actual Remedy form, the new 7.1 Loading icon sits in the middle of the page and nothing ever happens, not an even timeout. We have set the MT logs to Fine and watching the logs do not show any activity during this Loading period (no looping). The last line of the log if access by :8080 directly or through Apaches :443 is: Dec 9, 2008 12:11:38 PM - FINE (com.remedy.log.SERVLET) : server:servername||app:null||form:Home Page||view:Support View||file:||appResource:null||size:3 Opening the same URL path from :8080/arsys is 93 lines and :443/arsys is only 30 lines (let me know if you wish to see the missing content, this posting is getting long enough without it) Has anybody else running a full Apache front end had these kinds of issues? Any suggestions as to the proper way to configure this type of setup (I am not terribly Apache literate)? * Environment* firewall (only allowing 443 from the cloud) Web Server OS: Window 2003 JSP Engine: Tomcat 5.5.26 Port 8080 Web Server: Apache 2.2 Port 443 Mid Tier 7.1 patch 3 DMZ ARS Server OS: Window 2003 DB. MS SQL 2005 ARS 7.0.01 patch 6 Thanks, Jason __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Proxy Apache Web Server to Tomcat issues
Thanks Bob, this looks like a great tool. It doesn't look like it is too easy to get running on Windows. Do you have it running on Windows? Jason On Tue, Dec 9, 2008 at 1:04 PM, Palma, Bob [EMAIL PROTECTED] wrote: ** Try using software that was built specifically for reverse proxying.. http://www.apsis.ch/pound/ is a really good one that we use that handles the HTTPS (port 443) to HTTP (your port 8080) translation just fine. With so much of the Mid-Tier stuff being Java-based, it is much easier to use a reverse proxy program than to make a web server (Apache) handle the reverse proxy. We use Pound for a couple different Java apps and it works really good. Bob Palma *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jason Miller *Sent:* Tuesday, December 09, 2008 4:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Proxy Apache Web Server to Tomcat issues ** We are working on bring up a new web server. We want to use Tomcat for the JSP engine and run a full Apache web server as the front end as an app firewall and for static content. We have tried various combinations of mod_proxy, mod_rewrite and even tried mod_proxy_html. We want to proxy traffic on :443/arsys *to *:8080/arsys on the same server. Static pages work fine, our proxy for :443/rkm *to *:8080/rkm works and even the Mid-Tier configuration works from :443/arsys/shared/config/config.jsp *to * :8080/arsys/shared/config/config.jsp. We also tried setting up a ProxyFilter section in C:\Program Files\AR System\Mid-Tier\WEB-INF\web.xml as suggested in Configuring Apache 2.0.x to work as a Proxy server using mod_proxy on UNIX (KM-00025464) without any success (after restarting Tomcat). When we try to access an actual Remedy form, the new 7.1 Loading icon sits in the middle of the page and nothing ever happens, not an even timeout. We have set the MT logs to Fine and watching the logs do not show any activity during this Loading period (no looping). The last line of the log if access by :8080 directly or through Apaches :443 is: Dec 9, 2008 12:11:38 PM - FINE (com.remedy.log.SERVLET) : server:servername||app:null||form:Home Page||view:Support View||file:||appResource:null||size:3 Opening the same URL path from :8080/arsys is 93 lines and :443/arsys is only 30 lines (let me know if you wish to see the missing content, this posting is getting long enough without it) Has anybody else running a full Apache front end had these kinds of issues? Any suggestions as to the proper way to configure this type of setup (I am not terribly Apache literate)? *Environment* firewall (only allowing 443 from the cloud) Web Server OS: Window 2003 JSP Engine: Tomcat 5.5.26 Port 8080 Web Server: Apache 2.2 Port 443 Mid Tier 7.1 patch 3 DMZ ARS Server OS: Window 2003 DB. MS SQL 2005 ARS 7.0.01 patch 6 Thanks, Jason __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM Business times based on Priority
Yes I have, for Critical and High it is set to 24 hours business time, and for Medium and Low it is set to Business Hours Mon-Fri. but it still picks up the first one for all of them thanks shafqat --- On Tue, 12/9/08, Ramey, Anne [EMAIL PROTECTED] wrote: From: Ramey, Anne [EMAIL PROTECTED] Subject: Re: SLM Business times based on Priority To: arslist@ARSLIST.ORG Date: Tuesday, December 9, 2008, 8:24 PM ** Have you selected the segment as Business Entity in the first tab of the service targets for Medium and Low? Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Tuesday, December 09, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: SLM Business times based on Priority ** Hi All We have two times for the SLA's, for Critical and High it is a 24 hour clock and for Medium and Low it is 8 - 5 Monday to Friday. Although I have defined these segments, but the Medium and Low are still picking up the 24 hour segment. Any ideas how to make this work? thanks for your help shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Escalation Issue
HI All, Thanks for valuable suggestion. I am still working on it :( Vas ** Might not help you in this instance, but I always hide and rename the *real*Last Modified By Last Modified Time fields, add 2 new fields and Then I put in workflow that set these new fields appropriately (at about Execution order 10 via filters of course). I always add a hidden display on field called ztmp_ByPassWorkflow Then I can set whatever fields I wish via filters running in execution order 1-9 including ztmp_ByPassWorkflow Which typically does a goto 1000, this way I skip all the other set fields/etc I typically also do not update (my new Fields) Last Modified By and Time if it is a System User doing the modification ex: AR_ESCALATOR, Remedy Application Service, etc Doug Tanner -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *LJ Longwing *Sent:* Tuesday, December 09, 2008 10:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Escalation Issue Please note that I said 'in a supported way'BMC doesn't support doing direct DB updates of tables...:) -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Vijayalakshmi Paulraj *Sent:* Monday, December 08, 2008 10:57 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Escalation Issue ** You can also use a very simple SQL Update query…. update table_name set assignee_groups = ';0;' where your_condition ThanksRegards, Vijayalakshmi Paulraj -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *LJ Longwing *Sent:* Tuesday, December 09, 2008 1:47 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Escalation Issue Only way you can update a record without changing the last mod by and date (in a supported way) is through a 'merge' action on the recordyou could if you would like, write an API program that would update the records via merge, which wouldn't cause the last mod fields to change (if I remember correctly)...or do you also need to set the fields during the merge to have them not auto updatedI forget. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Sree Vyas *Sent:* Monday, December 08, 2008 12:55 PM *To:* arslist@ARSLIST.ORG *Subject:* Escalation Issue ** Hi All, I have inherited one escalation which change Assignee group to Public for all the records. I knew it changes the modified date to the current date when Escalation date. Could anybody suggest any way to change Assignee group to 0 without modifying other fields in a record. Thru Database? Regards, Vyas __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Proxy Apache Web Server to Tomcat issues
I can't speak to that one... haven't touched IIS in years. Maybe someone else on the list using mod_jk with Apache in an environment (with heavy load) can comment on performance in that configuration. Our load here is too light to benchmark against any whitepapers. Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] www.Kohls.com From: Jason Miller [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Date: 12/09/2008 04:01 PM Subject: Re: Proxy Apache Web Server to Tomcat issues Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** We looked at JK a little bit. I was kind of turned off by the MT benchmarks using mod_JK with IIS. Is the performance with an Apache web server vastly different than with IIS? Jason On Tue, Dec 9, 2008 at 1:46 PM, Tony Worthington [EMAIL PROTECTED] wrote: Use mod_jk. It's specifically designed for this purpose. http://tomcat.apache.org/connectors-doc/ JkMount /arsys ajp13 JkMount /arsys/* ajp13 JkMount /rkm ajp13 JkMount /rkm/* ajp13 Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] www.Kohls.com From: Jason Miller [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Date: 12/09/2008 03:00 PM Subject: Proxy Apache Web Server to Tomcat issues Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** We are working on bring up a new web server. We want to use Tomcat for the JSP engine and run a full Apache web server as the front end as an app firewall and for static content. We have tried various combinations of mod_proxy, mod_rewrite and even tried mod_proxy_html. We want to proxy traffic on :443/arsys to :8080/arsys on the same server. Static pages work fine, our proxy for :443/rkm to :8080/rkm works and even the Mid-Tier configuration works from :443/arsys/shared/config/config.jsp to :8080/arsys/shared/config/config.jsp. We also tried setting up a ProxyFilter section in C:\Program Files\AR System\Mid-Tier\WEB-INF\web.xml as suggested in Configuring Apache 2.0.x to work as a Proxy server using mod_proxy on UNIX (KM-00025464) without any success (after restarting Tomcat). When we try to access an actual Remedy form, the new 7.1 Loading icon sits in the middle of the page and nothing ever happens, not an even timeout. We have set the MT logs to Fine and watching the logs do not show any activity during this Loading period (no looping). The last line of the log if access by :8080 directly or through Apaches :443 is: Dec 9, 2008 12:11:38 PM - FINE (com.remedy.log.SERVLET) : server:servername||app:null||form:Home Page||view:Support View||file:||appResource:null||size:3 Opening the same URL path from :8080/arsys is 93 lines and :443/arsys is only 30 lines (let me know if you wish to see the missing content, this posting is getting long enough without it) Has anybody else running a full Apache front end had these kinds of issues? Any suggestions as to the proper way to configure this type of setup (I am not terribly Apache literate)? Environment firewall (only allowing 443 from the cloud) Web Server OS: Window 2003 JSP Engine: Tomcat 5.5.26 Port 8080 Web Server: Apache 2.2 Port 443 Mid Tier 7.1 patch 3 DMZ ARS Server OS: Window 2003 DB. MS SQL 2005 ARS 7.0.01 patch 6 Thanks, Jason __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and
View Form to MySQL
Greetings ARList, Doesn't look like accessing MySQL from a View Form is supported but I was curious if anyone was able to view a MySQL db from a view form? Thanks, Russ ARS 7.1 Patch 4 on Win - DB=MSSQL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
The Alt-Space is good for moving the object list, but you can also remove the values in the Placement entry of the affected AR.ini file. This will recenter the object list. Date: Tue, 9 Dec 2008 09:42:04 -0700From: [EMAIL PROTECTED]: Re: Object list is on wrong screen.To: [EMAIL PROTECTED] Gary, You can have him open the object list and hit this key sequence Alt-Space, then hit M, then hit left arrow. then start moving his mouse and the object list will be attached to the mouse. Alt-Space opens up the context menu for the active window, M is the hotkey for 'move'. Hitting the left arrow starts moving the window and attaches the mouse to itthen starting to move the mouse moves the window into the confines of the visible space because windows won't let you move your mouse onto that nonexistent second monitor. I got this from my years doing desktop support...works every time for me over the years. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAHSent: Tuesday, December 09, 2008 9:23 AMTo: [EMAIL PROTECTED]: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn’t work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr.__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Proxy Apache Web Server to Tomcat issues
Our load isn't all that heavy, I think I will just have to try it as see how it goes. Have you noticed any slowness using mod_jk with Apache. Seeing as they are both maintained by Apache Software Foundation I wouldn't be surprised if mod_jk and Apache work better together than mod_jk and IIS. Jason On Tue, Dec 9, 2008 at 2:39 PM, Tony Worthington [EMAIL PROTECTED] wrote: I can't speak to that one... haven't touched IIS in years. Maybe someone else on the list using mod_jk with Apache in an environment (with heavy load) can comment on performance in that configuration. Our load here is too light to benchmark against any whitepapers. * Tony Worthington* Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] [EMAIL PROTECTED] *www.Kohls.com* http://www.kohls.com/ From: Jason Miller [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Date: 12/09/2008 04:01 PM Subject: Re: Proxy Apache Web Server to Tomcat issues Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** We looked at JK a little bit. I was kind of turned off by the MT benchmarks using mod_JK with IIS. Is the performance with an Apache web server vastly different than with IIS? Jason On Tue, Dec 9, 2008 at 1:46 PM, Tony Worthington * [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Use mod_jk. It's specifically designed for this purpose. * http://tomcat.apache.org/connectors-doc/*http://tomcat.apache.org/connectors-doc/ JkMount /arsys ajp13 JkMount /arsys/* ajp13 JkMount /rkm ajp13 JkMount /rkm/* ajp13 * Tony Worthington* Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] [EMAIL PROTECTED] *www.Kohls.com* http://www.kohls.com/ From: Jason Miller [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] arslist@ARSLIST.ORG Date: 12/09/2008 03:00 PM Subject: Proxy Apache Web Server to Tomcat issues Sent by: Action Request System discussion list(ARSList) [EMAIL PROTECTED]arslist@ARSLIST.ORG -- ** We are working on bring up a new web server. We want to use Tomcat for the JSP engine and run a full Apache web server as the front end as an app firewall and for static content. We have tried various combinations of mod_proxy, mod_rewrite and even tried mod_proxy_html. We want to proxy traffic on :443/arsys *to *:8080/arsys on the same server. Static pages work fine, our proxy for :443/rkm *to *:8080/rkm works and even the Mid-Tier configuration works from :443/arsys/shared/config/config.jsp *to * :8080/arsys/shared/config/config.jsp. We also tried setting up a ProxyFilter section in C:\Program Files\AR System\Mid-Tier\WEB-INF\web.xml as suggested in Configuring Apache 2.0.x to work as a Proxy server using mod_proxy on UNIX (KM-00025464) without any success (after restarting Tomcat). When we try to access an actual Remedy form, the new 7.1 Loading icon sits in the middle of the page and nothing ever happens, not an even timeout. We have set the MT logs to Fine and watching the logs do not show any activity during this Loading period (no looping). The last line of the log if access by :8080 directly or through Apaches :443 is: Dec 9, 2008 12:11:38 PM - FINE (com.remedy.log.SERVLET) : server:servername||app:null||form:Home Page||view:Support View||file:||appResource:null||size:3 Opening the same URL path from :8080/arsys is 93 lines and :443/arsys is only 30 lines (let me know if you wish to see the missing content, this posting is getting long enough without it) Has anybody else running a full Apache front end had these kinds of issues? Any suggestions as to the proper way to configure this type of setup (I am not terribly Apache literate)?* Environment* firewall (only allowing 443 from the cloud) Web Server OS: Window 2003 JSP Engine: Tomcat 5.5.26 Port 8080 Web Server: Apache 2.2 Port 443 Mid Tier 7.1 patch 3 DMZ ARS Server OS: Window 2003 DB. MS SQL 2005 ARS 7.0.01 patch 6 Thanks, Jason __Platinum Sponsor: *www.rmsportal.com* http://www.rmsportal.com/ARSlist: Where the Answers Are html___ -- CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by
Handling AP:Role Members
ARS 7.1, ITSM 7.0.3 Patch 6 on *nix/Oracle Does anyone know a way to filter AP:Role members during the approval process? Here's what I'd like to do: Say there is a role in AP:Role called All Approvers. It includes: John;Mary;Steve. John happens to be the requester of the change that is about to be sent to the approval server. Due to business rules he shouldn't get the approval notification nor should he be able to approve this buy Mary and Steve should. TIA! --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: View Form to MySQL
Not though a View form but you could do it through a Vendor form using a custom ARPlugin. We are using a product from http://www.croomconsulting.com. SO far we have had great luck. Simple to install and configure with great performance. On Tue, Dec 9, 2008 at 6:01 PM, Russ Grant [EMAIL PROTECTED] wrote: ** Greetings ARList, Doesn't look like accessing MySQL from a View Form is supported but I was curious if anyone was able to view a MySQL db from a view form? Thanks, Russ ARS 7.1 Patch 4 on Win - DB=MSSQL __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
Gary
I have had this happen, you have to go and change the settings in Windows, and
sometimes the only thing that worked was to drag the list onto the first
screen.
thanks
shafqat
--- On Tue, 12/9/08, Bill Hoffmeier [EMAIL PROTECTED] wrote:
From: Bill Hoffmeier [EMAIL PROTECTED]
Subject: Re: Object list is on wrong screen.
To: arslist@ARSLIST.ORG
Date: Tuesday, December 9, 2008, 11:13 PM
**
#yiv842692567 .hmmessage P
{
margin:0px;padding:0px;}
#yiv842692567 {
font-size:10pt;font-family:Verdana;}
The Alt-Space is good for moving the object list, but you can also remove the
values in the Placement entry of the affected AR.ini file. This will recenter
the object list.
Date: Tue, 9 Dec 2008 09:42:04 -0700
From: [EMAIL PROTECTED]
Subject: Re: Object list is on wrong screen.
To: arslist@ARSLIST.ORG
**
Gary,
You can have him open the object list and hit this key sequence Alt-Space, then
hit M, then hit left arrow. then start moving his mouse and the object list
will be attached to the mouse. Alt-Space opens up the context menu for the
active window, M is the hotkey for 'move'. Hitting the left arrow starts
moving the window and attaches the mouse to itthen starting to move the
mouse moves the window into the confines of the visible space because windows
won't let you move your mouse onto that nonexistent second monitor. I got this
from my years doing desktop support...works every time for me over the years.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Sent: Tuesday, December 09, 2008 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Object list is on wrong screen.
**
_filtered #yiv842692567 {}
#yiv842692567 .ExternalClass P.EC_MsoNormal
{font-size:11pt;font-family:'Calibri', 'sans-serif';}
#yiv842692567 .ExternalClass LI.EC_MsoNormal
{font-size:11pt;font-family:'Calibri', 'sans-serif';}
#yiv842692567 .ExternalClass DIV.EC_MsoNormal
{font-size:11pt;font-family:'Calibri', 'sans-serif';}
#yiv842692567 .ExternalClass A:link
{color:blue;text-decoration:underline;}
#yiv842692567 .ExternalClass SPAN.EC_MsoHyperlink
{color:blue;text-decoration:underline;}
#yiv842692567 .ExternalClass A:visited
{color:purple;text-decoration:underline;}
#yiv842692567 .ExternalClass SPAN.EC_MsoHyperlinkFollowed
{color:purple;text-decoration:underline;}
#yiv842692567 .ExternalClass SPAN.EC_EmailStyle17
{color:windowtext;font-family:'Calibri', 'sans-serif';}
#yiv842692567 .ExternalClass .EC_MsoChpDefault
{}
#yiv842692567 .ExternalClass DIV.EC_Section1
{}
I have a user who moved from dual-monitors to single monitors and unfortunately
the object list window is opening on the non-existent second monitor. I had him
wipe out his ar.ini, just to see if maybe that is where remedy stored the
location of the pop-up, but that didn’t work.
Does anyone have any ideas (other than hooking up a second monitor again and
dragging it over)? I would have thought that remedy would have been smart
enough to know there was only a single monitor hooked up.
Thanks,
Gary Opela, Jr.__Platinum Sponsor: www.rmsportal.com ARSlist: Where the
Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the
Answers Are html___
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Broken RKM after Mid Tier patch
Ok, does anybody know special secret to making RKM work again after patching Mid Tier? I remembered after the fact that patching MT will break RKM and I don't remember the secret handshake to making it work again. I thought that you need to copy the arapi71.jar and arutil71.jar files out of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After starting Tomcat RKM still cannot authenticate to our Remedy server. Getting the following errors in the RKM log 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: * Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) at com.bmc.arsys.api.Proxy.(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) RANT This is a widely known issue but why is it so hard to find the details to make this work? I couldn't find any documentation in the BMC KB and it isn't in the documentation. /RANT Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
I would suspect that the real ar.ini file was missed. Or maybe the app wasn't shut down and it re-wrote the file on quitting. I don't have it in front of me to check, but I -really- hope it's not stored in the pref server. Machine specific settings certainly shouldn't be stored there. This bug has been around forever, by the way. It's really quite frustrating that it hasn't been fixed yet. The other similarly silly bug is the one that causes Guide windows to open in all sorts of strange ways and places in the Admin tool. Juan Ingles -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Opela, Gary L CTR USAF AFMC 72 CS/SCBAH *Sent:* Tuesday, December 09, 2008 9:23 AM *To:* arslist@ARSLIST.ORG *Subject:* Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
We went back and forth with BMC on this one a while back. They either never seemed to understand what was happening or seemed to think that it wasn't a bug (Functions as Designed), so we never got anywhere. Alt-Space - m is your friend... :-) Lyle Taylor From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Juan Ingles Sent: Tuesday, December 09, 2008 5:34 PM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. ** I would suspect that the real ar.ini file was missed. Or maybe the app wasn't shut down and it re-wrote the file on quitting. I don't have it in front of me to check, but I -really- hope it's not stored in the pref server. Machine specific settings certainly shouldn't be stored there. This bug has been around forever, by the way. It's really quite frustrating that it hasn't been fixed yet. The other similarly silly bug is the one that causes Guide windows to open in all sorts of strange ways and places in the Admin tool. Juan Ingles From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:23 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Proxy Apache Web Server to Tomcat issues
We are running this on a Solaris server. We are using it to reverse proxy to four different servers (some Windows, some Unix). The nice thing is we have it configured to go based on URL and not IP Address, so all of the applications we are reverse proxying for have different external DNS names, but all the same IP Address. Bob Palma From: Action Request System discussion list(ARSList) on behalf of Jason Miller Sent: Tue 12/9/2008 4:56 PM To: arslist@ARSLIST.ORG Subject: Re: Proxy Apache Web Server to Tomcat issues ** Thanks Bob, this looks like a great tool. It doesn't look like it is too easy to get running on Windows. Do you have it running on Windows? Jason On Tue, Dec 9, 2008 at 1:04 PM, Palma, Bob [EMAIL PROTECTED] wrote: ** Try using software that was built specifically for reverse proxying.. http://www.apsis.ch/pound/ is a really good one that we use that handles the HTTPS (port 443) to HTTP (your port 8080) translation just fine. With so much of the Mid-Tier stuff being Java-based, it is much easier to use a reverse proxy program than to make a web server (Apache) handle the reverse proxy. We use Pound for a couple different Java apps and it works really good. Bob Palma From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Tuesday, December 09, 2008 4:00 PM To: arslist@ARSLIST.ORG Subject: Proxy Apache Web Server to Tomcat issues ** We are working on bring up a new web server. We want to use Tomcat for the JSP engine and run a full Apache web server as the front end as an app firewall and for static content. We have tried various combinations of mod_proxy, mod_rewrite and even tried mod_proxy_html. We want to proxy traffic on :443/arsys to :8080/arsys on the same server. Static pages work fine, our proxy for :443/rkm to :8080/rkm works and even the Mid-Tier configuration works from :443/arsys/shared/config/config.jsp to :8080/arsys/shared/config/config.jsp. We also tried setting up a ProxyFilter section in C:\Program Files\AR System\Mid-Tier\WEB-INF\web.xml as suggested in Configuring Apache 2.0.x to work as a Proxy server using mod_proxy on UNIX (KM-00025464) without any success (after restarting Tomcat). When we try to access an actual Remedy form, the new 7.1 Loading icon sits in the middle of the page and nothing ever happens, not an even timeout. We have set the MT logs to Fine and watching the logs do not show any activity during this Loading period (no looping). The last line of the log if access by :8080 directly or through Apaches :443 is: Dec 9, 2008 12:11:38 PM - FINE (com.remedy.log.SERVLET) : server:servername||app:null||form:Home Page||view:Support View||file:||appResource:null||size:3 Opening the same URL path from :8080/arsys is 93 lines and :443/arsys is only 30 lines (let me know if you wish to see the missing content, this posting is getting long enough without it) Has anybody else running a full Apache front end had these kinds of issues? Any suggestions as to the proper way to configure this type of setup (I am not terribly Apache literate)? Environment firewall (only allowing 443 from the cloud) Web Server OS: Window 2003 JSP Engine: Tomcat 5.5.26 Port 8080 Web Server: Apache 2.2 Port 443 Mid Tier 7.1 patch 3 DMZ ARS Server OS: Window 2003 DB. MS SQL 2005 ARS 7.0.01 patch 6 Thanks, Jason __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Broken RKM after Mid Tier patch
I called Remedy on this exact thing today. Response: The following Knowledge Article should help resolve the issue. Please let me know how it goes. Error: After setting connection parameters for Remedy authentication - .. Failed to create Remedy connection..., Cannot load required libraries Use Print E-mail Watch Highlight Close Details Self Help Document ID: 486 Type: Known Error Error Configuration wizard Set authentication type to Remedy Set Remedy connection settings Get following errors: On the Remedy settings page: There is a problem with the Remedy connection settings: Cannot load required libraries In the log file when clicking on View Log link: * ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization Environment RKM 7.2 Tomcat 5.5 ITSM 7.1 Root Cause Possible root causes for this, For Tomcat Mid Tier is installed on the same server as RKM Mid Tier and RKM are using the same-named API files The following API files are clashing: arapi71.jar arutil71.jar For Tomcat To resolve the API clash issue, do the following: Remove the following files from the ...\Mid Tier\WEB-INF\lib directory: arapi71.jar arutil71.jar and place them in the Tomcat\common\lib directory so that RKM and Mid-Tier can use the lastest version of these files Restart IIS/Tomcat Test From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Tuesday, December 09, 2008 4:12 PM To: arslist@ARSLIST.ORG Subject: Broken RKM after Mid Tier patch ** Ok, does anybody know special secret to making RKM work again after patching Mid Tier? I remembered after the fact that patching MT will break RKM and I don't remember the secret handshake to making it work again. I thought that you need to copy the arapi71.jar and arutil71.jar files out of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After starting Tomcat RKM still cannot authenticate to our Remedy server. Getting the following errors in the RKM log 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: * Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) at com.bmc.arsys.api.Proxy.(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) ... RANT This is a widely known issue but why is it so hard to find the details to make this work? I couldn't find any documentation in the BMC KB and it isn't in the documentation. /RANT Jason __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Broken RKM after Mid Tier patch
All, This happend to me back in June, BMC support walked me through what needed to be fixed. I wish I had writen it down, but it was not much. Maybe they will put a doc out on this. Sorry I did not write it down, Howard On Tue, Dec 9, 2008 at 8:01 PM, Pargeter, Christie :CO IS [EMAIL PROTECTED]wrote: ** I called Remedy on this exact thing today. Response: The following Knowledge Article should help resolve the issue. Please let me know how it goes. Error: After setting connection parameters for Remedy authentication - ... Failed to create Remedy connection..., Cannot load required libraries Use Print E-mail Watch Highlight Close Details Self Help Document ID: 486 Type: Known Error Error Configuration wizard Set authentication type to Remedy Set Remedy connection settings Get following errors: On the Remedy settings page: There is a problem with the Remedy connection settings: Cannot load required libraries In the log file when clicking on View Log link: * ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization Environment RKM 7.2 Tomcat 5.5 ITSM 7.1 Root Cause Possible root causes for this, For Tomcat Mid Tier is installed on the same server as RKM Mid Tier and RKM are using the same-named API files The following API files are clashing: arapi71.jar arutil71.jar For Tomcat To resolve the API clash issue, do the following: Remove the following files from the ...\Mid Tier\WEB-INF\lib directory: arapi71.jar arutil71.jar and place them in the Tomcat\common\lib directory so that RKM and Mid-Tier can use the lastest version of these files Restart IIS/Tomcat Test -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jason Miller *Sent:* Tuesday, December 09, 2008 4:12 PM *To:* arslist@ARSLIST.ORG *Subject:* Broken RKM after Mid Tier patch ** Ok, does anybody know special secret to making RKM work again after patching Mid Tier? I remembered after the fact that patching MT will break RKM and I don't remember the secret handshake to making it work again. I thought that you need to copy the arapi71.jar and arutil71.jar files out of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After starting Tomcat RKM still cannot authenticate to our Remedy server. Getting the following errors in the RKM log 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: * Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) at com.bmc.arsys.api.Proxy.(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) RANT This is a widely known issue but why is it so hard to find the details to make this work? I couldn't find any documentation in the BMC KB and it isn't in the documentation. /RANT Jason __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Broken RKM after Mid Tier patch
BMC sent us the same article that Christie posted. We were so close to having it right... I was copying the files and not cutting them. Having two copies of the files was causing an issue. We deleted the copies in the MT dir, started Tomcat and the RKM errors were resolved. Jason On 12/9/08, Howard Richter [EMAIL PROTECTED] wrote: All, This happend to me back in June, BMC support walked me through what needed to be fixed. I wish I had writen it down, but it was not much. Maybe they will put a doc out on this. Sorry I did not write it down, Howard On Tue, Dec 9, 2008 at 8:01 PM, Pargeter, Christie :CO IS [EMAIL PROTECTED]wrote: ** I called Remedy on this exact thing today. Response: The following Knowledge Article should help resolve the issue. Please let me know how it goes. Error: After setting connection parameters for Remedy authentication - ... Failed to create Remedy connection..., Cannot load required libraries Use Print E-mail Watch Highlight Close Details Self Help Document ID: 486 Type: Known Error Error Configuration wizard Set authentication type to Remedy Set Remedy connection settings Get following errors: On the Remedy settings page: There is a problem with the Remedy connection settings: Cannot load required libraries In the log file when clicking on View Log link: * ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization Environment RKM 7.2 Tomcat 5.5 ITSM 7.1 Root Cause Possible root causes for this, For Tomcat Mid Tier is installed on the same server as RKM Mid Tier and RKM are using the same-named API files The following API files are clashing: arapi71.jar arutil71.jar For Tomcat To resolve the API clash issue, do the following: Remove the following files from the ...\Mid Tier\WEB-INF\lib directory: arapi71.jar arutil71.jar and place them in the Tomcat\common\lib directory so that RKM and Mid-Tier can use the lastest version of these files Restart IIS/Tomcat Test -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jason Miller *Sent:* Tuesday, December 09, 2008 4:12 PM *To:* arslist@ARSLIST.ORG *Subject:* Broken RKM after Mid Tier patch ** Ok, does anybody know special secret to making RKM work again after patching Mid Tier? I remembered after the fact that patching MT will break RKM and I don't remember the secret handshake to making it work again. I thought that you need to copy the arapi71.jar and arutil71.jar files out of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After starting Tomcat RKM still cannot authenticate to our Remedy server. Getting the following errors in the RKM log 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: * Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) at com.bmc.arsys.api.Proxy.(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) RANT This is a widely known issue but why is it so hard to find the details to make this work? I couldn't find any documentation in the BMC KB and it isn't in the documentation. /RANT Jason __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
