WWRUG09 Update 091309

The WWRUG09 Committee has been busy: Site selection is down to a very short list of venues in Las Vegas, NV The Conference schedule has been outlined The conference will run from an opening event on Monday November 9th through to mid-day Friday November 13th, 2009: 7 Months from today

Difference of Features between AR 6.3 AR 7

Hi all, What all are the main changes in the features of AR 7 which compared to AR 6.3 Rajiv Kumar | Capgemini India | Bangalore Consultant | ATT Office: +91.80.66567000 Ext. 3289 | Mobile: +91-9886211088 Email: rajiv.ku...@capgemini.com Together: the Collaborative Business Experience

Re: Difference of Features between AR 6.3 AR 7

Rajiv, I believe BMC has a What's new in 7.0 whitepaper available on their site. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kumar, Rajiv (Java) Sent: Monday, April 13, 2009 7:49 AM To: arslist@ARSLIST.ORG Subject:

Re: Product Categorizations and the Elephant Rhyme

Chris, Are you keying off the Site field to figure out which Tier 1 support group takes the incident? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, April 09, 2009 6:37 PM

Re: import Templates?

Just wanted to thank you for your suggestion Lyle. Still working on this Julie Lyle Taylor tayl...@ldschurch.org Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/09/2009 06:10 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject

Re: Saturday Humor (U)

Speaking of Skinks, since this is so timely. . . My cat caught a skink, and in typical cat fashion, brought it inside to share with the other two cats. My stepdaughters spotted the (now tailless) skink, and in typical girl fashion, screamed OH MY GOD! Catch It! Catch It! while talking on cell

Re: Upgrading to SQL 2005

Thanks Jason for your reply. Here is the option that is selected: SQL Server and Windows Authentication mode From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Sent: Sunday, April 12, 2009 10:23 AM To:

Outgoing Notifications (Using a non-default outgoing mailbox)

Hello Listers, I need to create outgoing/incoming mailbox for a group who is requesting to have a separate reply to than most the users on the system. I don't know of any function when creating a filter/escalation notification action to specify a particular outgoing mailbox that is configured,

Re: Outgoing Notifications (Using a non-default outgoing mailbox)

Ops, jumped the gun there... running on ARS7.1 patch 03 on windows. Thanks again! On Mon, Apr 13, 2009 at 10:20 AM, YHK yozarsl...@gmail.com wrote: Hello Listers, I need to create outgoing/incoming mailbox for a group who is requesting to have a separate reply to than most the users on the

Re: Outgoing Notifications (Using a non-default outgoing mailbox)

YHK, The standard Notify action supports setting the Mailbox to use for that notification. (Messages Tab, 'Mailbox Name:' field) the 'Mailbox Name:' field can be a field reference. So workflow should be able to decided what Mailbox to use for the notification before the Notify action. -- Carey

Re: Product Categorizations and the Elephant Rhyme

Hi Jennifer, I am answering this question for Chris Strauss. Short answer on keying off Site, is No. We key off customer organization/department-by legacy University practice. Therefore, the tier-1 support will be furnished by whatever support group is tasked to support that department (in

Re: Outgoing Notifications (Using a non-default outgoing mailbox)

Hello Carey, You are correct, thank you! I just noticed that on the Messages Tab. Thanks for your quick response! Regards, YHK On Mon, Apr 13, 2009 at 10:35 AM, Carey Matthew Black black@gmail.comwrote: YHK, The standard Notify action supports setting the Mailbox to use for that

Re: RPC in Java API

Hi I have ar java api 7.0, in the javadoc for this version don’t find those methods =S Thanks Greetings De: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] En nombre de Tim Widowfield Enviado el: Miércoles, 08 de Abril de 2009 04:38 p.m. Para:

Re: RPC in Java API

Looking in my 7.1 and 7.5 javadocs I see all 3 of the methods mentioned. Remembering of course that the Java API was completely rewritten between 7.0 and 7.1 _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillermo Alfredo Torres Barron

Re: import Templates?

I just took a quick look. When you click on the Select Template link on an Incident, it opens the HPD:TemplateSPGLookUp form, which is a join form between HPD:Template and HPD:TemplateSPGAssoc. I'm guessing that second form contains entries about which support groups are allowed to use the

Re: RPC in Java API

In 7.0, you might find the method for changing the private in the Util class.  That used to be the catch-all place for putting things they didn't know what to do with. --Tim From: Guillermo Alfredo Torres Barron guillermo.torres.bar...@banorte.com To:

Re: Lost Ports and Queues - RESOLVED

Thanks for the help... I was able to manually readd the values back in...I went into the ar.cfg file itself. That seems a pretty nasty feature, and I don't think any other table fields behave that way. Clear shouldn't mean delete. Oh well... -Original Message- From: Rick Westbrock

Wrap table column headings using custom style sheet

Hi Listers, I attempting to make my table column headings wrap to two lines. I followed the following instructions found in the help files, which did not work. To apply a customized style sheet to a web application In BMC Remedy Administrator, open the window for the application you want to

ITSM 7x Missing records in CTM:SYS-Access Permission Grps

Hello Listers, Trying to setup some group notifications in ITSM 7.0.03. Did some searches and found out that I could use CTM:SYS-Access Permission Grps to map to the 'Group' form Group ID, using the Assigned Group ID as the key. However, I just looking in CTM:SYS-Access Permission Grps and I am

Re: Wrap table column headings using custom style sheet

You didn't specify a version, but in 7.1, on the Display Properties tab for a column, there is a Wrap Text check box just below the column width setting. Now if I could just get the other columns to all align to the top of the cell... :-) Thad Esser Remedy Developer Argue for your limitations,

Re: Product Categorizations and the Elephant Rhyme

Thank you, Don, that does help. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office Of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000

Re: import Templates?

Actually it's done by active links - so no chance of a Merge operation! IIRC when I did this several months ago manually (w/o the DM tool) I pushed the Template ID and the Authoring group information over to the HPD:TemplageSPGAssoc form. -- Chris Danaceau AttivaSoft Solutions Architect

Approval Emails not going out

Good afternoon, We upgraded ARS from 7.0 to 7.1 over the weekend and since then the approval engine isn't sending out emails. We have customized the messages in SYS:Notification Messages, but it was done by updating the SYS:Form Fields and such without customizing anything but the Filters

Re: Approval Emails not going out

Shawn, Was the CHG:Infrastructure Change form previously customized and did you also upgrade ITSM over the weekend or just ARS? --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Monday,

Re: Approval Emails not going out

You also might turn on the approval server debug log, create the error and then turn the log off and see if there is any additional information in there. This can be done from AP:Administration, Settings: --- J.T. Shyman From: Action Request System discussion list(ARSList)

Re: Approval Emails not going out

We only upgraded ARS and didn't even apply another ITSM patch as of yet. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyman, Jonathan Sent: Monday, April 13, 2009 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: Approval Emails not going out **

SOLVED: Approval Emails not going out

We found the solution with the help of BMC Support. Apparently, there is a bug in the installer when you perform an upgrade from 7.0 to 7.1 for the Approval Engine. The filters used in AP:Notification have changed from using the Instance ID which in 7.0 was linked to the name of the approval,

Re: Upgrading to SQL 2005

You have received a secure email from tarner at Great Lakes Higher Education Corporation and Affiliates Please pick up the package at the following Web address: https://securemail.glhec.org/ime?x=4-6744274-3435571-7QHOTWZ1lang=en_US The package will expire on Sunday July 12, 2009 at 15:12:28

Re: Wrap table column headings using custom style sheet

What Thad mentioned applies to the contents of the table, not the heading. I think you will need a custom css file to do this. Unfortunately I have not had much luck using custom css files myself. James On Apr 13, 2:33 pm, Thad K Esser tkes...@regence.com wrote: You didn't specify a version,

Re: SOLVED: Approval Emails not going out

Thanks for posting the solution. I am having the same issue and was getting ready to schedule a webex session with ColumnIT support. I tried this solution and it seems to have worked. I only had 14 records on that form. I am not sure what the other record is. Thanks again, James On Apr 13,

Re: Wrap table column headings using custom style sheet

Details... details... :-) Thanks for catching that. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach | | From: | |

Re: Product Categorizations and the Elephant Rhyme

I've followed this thread with interest. Although not directly related to why categorisations should be used for assignments, there are other reasons that Op/Prod Cats should be used. - KPIs that will allow the measurement of the effectiveness efficiency the IT services provided, the state of

Re: Upgrading to SQL 2005(RESOLVED)

It looks like somehow the ARAdmin password was changed during the upgrade somehow and adding the following line in the ar.cfg file resolved the issue. Db-Password: AR#Admin# Thanks for your responses. -Original Message- From: Action Request System discussion list(ARSList)