Hi,
Just tested some things.
I am working on ARServer/Developer 7.5.0 patch 3.
In the Run-If and Set/Push-Fields-If-Qualification, it still puts in extra
brackets:
What I entered:
'CU:ID' = $CU:ID$ AND 'CO:ID' = $CO:ID$ AND 'Status' = Active
After reopen:
(('CU:ID' = $CU:ID$) AND ('CO:ID' =
Hi,
BMC Remedy Developer Studio Version: 7.5.00 Patch 003
Server version is the same.
I am trying to do a simple qualifier in my Set-Fields ('7' = 0), which
would equal ('Status' = Active) in my case.
Neither of the above syntaxes work.
I use the ('7' = 0) as example, as it apparently finds
Hi Misi,
The structs involved in values are similar in that they are a binary tree.
There are no parentheses. The function that creates strings from them
(there wasn't one when I wrote my f()) may be faulty. In particular, I
would consider your example of the missing parenthesis a serious flaw.
Misi
I'm using patch 2 and it works fine for me, unless I use an incorrect value.
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: 29 October 2009 8:36 AM
To: arslist@ARSLIST.ORG
Subject:
dear all,
I am trying to install ARSystem 7.5 on a Linux box 64 bits.
So I have the 32 bits JVM installed and the installer seems at least to
start fine.
Before installing the 32 bits JVM the installer was throwing an error
telling it cannot load the 32 bits libraries.
Now I do not get any
Many thanks Calman - I think that was the one I was looking for !! :-)
Regards
Dave Morgan
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Calman Steynberg
Sent: 27 October 2009 19:27
To: arslist@ARSLIST.ORG
Subject: Re:
just to give a bit more on this issue:
I have set DISPLAY myremotehost:0
I have also tried with myremotehost:0.0
and localhost:0.0
Maybe it has nothing to do with the DISPLAY but I get this when I run the
installer
Launching installer...
Listening for transport dt_socket at address: 12333
Hi Everyone.
The servers seem to not like Monday's any more,
and now not Tuesday either.
I am working on keeping them going long enough to hit their 5th birthday
and then hopefully they can be replaced in December.
thanks for your patience Daniel
ARSlist Founder
We are seeking Senior Level Remedy Architects and Developers in the NY,
NJ, MA, CT, DC and TX. Travel will be required based on project needs.
These are permanent positions- salary, bonuses and benefits. If you are
interested in both or either of the positions below, please email me
your resume
Dear List,
We are having problems with Public not being able to see Attachment Fields.
Both the Attachment Pool, and the individual Attachment Fields have Public
permissions. But if somebody with no permissions opens a form, sometimes he
sees a blank Attachment Pool with no fields, and other
First question, what verson are you running and then I need to ask where are
they looking at an attachment field? It is a custom form or ITSM 7?
Howard
On Thu, Oct 29, 2009 at 8:48 AM, Martin, Robert marti...@jmu.edu wrote:
**
Dear List,
We are having problems with “Public” not being
I am currently need 2 bespoke remedy developers with experience of
integrating remedy into web services, the roles will be in the South
East of the UK and I will need people to start within the next 2 weeks.
Please contact me on the below to discuss this
Greg Park
Business Development Manager
That's exactly what I do.
Frex, since you can read the data that means that ARAdmin has been granted
select access to the remote DB tables/views. You can create a view within the
ARSystem db and point the view to the remote db table/view. You can then
drop/recreate and convert the data into
Env: UNIX / Oracle / ARS 7.01 / ITSM 7.03
This just started happening in the last week or so for only two support
technicians using our Remedy System. Everyone else is running just fine and I
am unable to duplicate the issue.
The two who are having the problem are using ITSM Incident
Howard,
We are at 7.1 p3, RH Linux server, Oracle 10.2 db, totally customized form.
Dwayne
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Thursday, October 29, 2009 8:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Public
Same here... patch 2 works fine. Seems like a bug in patch 3
Guilaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Matt Worsdell
Sent: Thu 10/29/09 4:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Qualification problem Developer 750p3
Misi
I'm
Has anybody integrated (or attempted to integrate) asset management with
deltek? Any major issues or roadblocks?
Thanks
Jason
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Platinum
DevStudio is a great revolutionary tool compared to the good ol' Admin tool,
but there is something that the Admin Tool is better at, by not doing it: the
automatic grouping of qualification statements. Let me explain. When setting a
qualification, whether for an active link , filter or table
I'm with you Guillaume. I have very few complaints about the Developer Studio,
but this is certainly one of them.
Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
Okso your complaint is not at all about ARInside, which is what I
thought you were talking about...:)I would say that in your situation
regarding the arithmetic, I would open a defect with BMC...because what you
entered is most definitely not what comes back when you re-open it...9 vs.
Has anyone raised the issue with BMC?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, October 29, 2009 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio issue - auto grouping of qualification
criteria
Good to know that I am not the only complaining about this :-)
Maybe David Easter can provide us with a hack to turn this off. I mean, since
Eclipse is open source, maybe it is possible...
Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
I did create a ticket with BMC support. The BMC support tech is still
researching. I'm a bit surprised that the developers at BMC have not raised
this issue themselves, since they deal with this issue too all the time (like
us)
-Original Message-
From: Action Request System discussion
Not that I condone the practice, but I understand how it's doing it...this
goes back to the discussion regarding how to parse a qualification. The
'dev studio way' is how ARInside has always parsed the qualification. It
takes the left and right operand and puts brackets around them, then it
I'll keep the list posted on whether there is something that can be done to fix
this, based on what BMC support finds out. I'll definitely push to create a
defect if nothing can be done at present. This issue does hamper developer
productivity.
-Original Message-
From: Action Request
Thanks Saby I will go for that then :)
--- En date de : Jeu 29.10.09, Sabyson Fernandes sebyr...@yahoo.com a écrit :
De: Sabyson Fernandes sebyr...@yahoo.com
Objet: Re: Re : AIE 7.1 data conversion - RESOLVED
À: arslist@ARSLIST.ORG
Date: Jeudi 29 Octobre 2009, 14h23
**
That's exactly what
Now that is strange. If it was ITSM 7, I might think something in the
background is giving you issues. But on a new form and public accross the
board, I have not a clue what could be the issue.
Good luck, that one is strange.
On Thu, Oct 29, 2009 at 9:34 AM, Martin, Robert marti...@jmu.edu
I know there are a million ways to handle the issue of epoch time stored
in the ARS database. Another to add to the mix is BMC Analytics. It
provides a function (FN_ADJUSTED_DATE) and associated meta-data tables to
provide the translation with full timezone and dst support.
select
Have you seen how Tibco Designer handles X-Path formulas? Drag, drop,
auto-add of requisite ( ) 's, and placeholders for required elements that
you can drag data elements onto.
I would rather see a UI overhaul to something similar to this:
Just my thoughts :-)
Tony Worthington | Sr.
RANT
Is it just me, or are any of you having problems with the new ARS 7.5
monolithic installer? It is an all or nothing kind of approach that makes
upgrades and repairs a lot more hazardous and unreliable since you can no
longer work on just the one problem service (AREmail is the primary
I second that rant.
We're currently looking to deploy the Client to the desktop via SCCM (used to
be SMS) and are hoping we'll find some method of just downloading that part
instead of then entire 400+MB installer. Just starting to dig into that so if
anyone has a hint on which direction we
Can't you only select the Email engine, so that is the only thing that gets
installed?
Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of strauss
Sent: Thu 10/29/09 1:16 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5 Installer
RANT
Is it just
Doesn't a view against tables in linked db fetch all of the records then
filters and only return the results that matched your query? That could
explain the slowness. We have seen similar results with both SQL 2005 to
SQL 2005 and SQL 2005 to Oracle (10?).
On Thu, Oct 29, 2009 at 6:23 AM,
Classification: UNCLASSIFIED
Caveats: NONE
I haven't looked at the 7.5 installer but if it works like most other
bulk packages it should dump the MSI's for the individual applications
in a temp folder somewhere. You should be able to grab the ones you need
from there.
-Original
When you upgrade to 7.5 patch 3 a second email service will install
instead of updating the current service. It installed fine on our
development system, then immediately started firing out emails. If it
would have just updated the existing service then the system would not
have been able to
I had inconsistent behavior with that... probably back on patch 001. I am
testing with 003 now, and will have to test some different scenarios to see if
it will do a better job of spot maintenance.
The other exciting feature I hit (patch 003) was that if you select overwrite
database (there
Yes, what I did is related around your #3. I made about 6 forms so far
to pull the data in and then to convert pieces of it.
When I say new application I was in the Admin tool and picked
Applications from the New Server Object list. I made this new
application as a Local type. I did this to
Sorry, I sent my version in another email, but it got lost.
ARS 7.1 p7
Oracle
Windows 2003
Email Engine 7.1 p7 as well.
The Chinese characters are in the Plain Text Body tab of the AR System Email
Messages record. (of course I can only see the Chinese characters when I'm in
the Mid Tier and
The new pricing model is just a change in bundling, not in licensing. So the
rules around licensing that existed before are largely intact.
If your new application ran on AR System user licenses previously, it can
continued to be used with the Service Management Specialist option - which
Has anyone out there loaded the 7.1.0 client on a windows 7 machine?
Any issues? I checked the website, but there doesn't seem to be anything special
for windows 7.
Thanks in advance,
Joanne Mansur
Client Systems Analyst
Northeastern University
(617) 373-3295 (office)
(617) 373-4354 (fax)
I have a user with the 7.5 client on Windows 7 right now. He's testing
and it looks good right now.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne
Sent: Thursday, October 29, 2009 2:42 PM
To: arslist@ARSLIST.ORG
Subject: windows 7
Hello All,
Our company has decided to start evaluating Windows 7. I just tried to
install 7.1 Patch 002 and got the operating system not supported error.
Has anyone tested this yet with windows 7?
Thanks,
Jase Brandon
We have tested the 7.1 patch 7 client on a Win 7 machine with no issues
uncovered either.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Thursday, October 29, 2009 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: windows 7 client?
thanks to all.
Joanne Mansur
Client Systems Analyst
Northeastern University
(617) 373-3295 (office)
(617) 373-4354 (fax)
j.man...@neu.edu
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mckinnish, Randy
Sent: Thursday, October 29, 2009 3:59 PM
To:
Jase,
You'll probably need to load it in XP Compatibility Mode (check here:
http://www.microsoft.com/windows/virtual-pc/download.aspx ).
Good luck,
Matt R.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jase Brandon
Sent: Thursday,
Hi,
I agree, but why settle for the way AR Admin did it?
I think that ALL unnecessary brackets should be removed. I want to see
brackets only where they make a difference!
The normal way:
('Field 1' != $NULL$ AND 'Field 2' != $NULL$ AND 'Field 3' != $NULL$ AND
'Field 4' != $NULL$) OR 'Field 5'
I can certainly see that argument :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 29, 2009 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio issue - auto grouping of
Also note that the Remedy User client is not supported on 64-bit desktop
operating systems - only 32-bit. For users on 64-bit desktop operating
systems, BMC supports using a supported browser and utilizing the web client.
It may work for you on 64-bit operating systems - I'm not saying it
I had the 7.5 clients installed on 64 bit vista, and just recently upgraded
to Windows 7 without a problem. I've not tried a clean install though.
Matt
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: 29 October 2009 9:50 PM
I have not seen this specific problem but I have noticed behavior that may
point you in the right direction. When the WUT opens an attachment it is
first extracted to a Windows temp folder, and then run from there. There
may be something peculiar with the temp folder or permissions that is
I did a clean install of the 7.5.00.003 clients (User Tool, Developer Studio,
Migrator) on Windows 7 Ultimate x64 (running under Parallels 4.0 on MacBook Pro
OS X 10.6.1) without any errors. All of them connected to my 7.5.00.003 server
without any problems, and Migrator cached the server as
I will be out of the office starting 30.10.2009 and will not return until
02.11.2009.
I will work on your email after my return.
Have a great day,
Robert
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To all Crystal Report Developers out there.
I have been tasked to create what appears to be a very complicated report for a
client using 7.0.
They want to display a crystal report of a single Change Record. However, the
problem is that they want this report to display the following:
1)
I think you will find using sub-reports in Crystal will be your best
friend for this type of reporting. Print the details of the change
record first and then use a sub-report for each section:worklogs,
approvers, tasks, assets, etc...
On Fri, Oct 30, 2009 at 8:19 AM, Alexander Straph
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