Hi,
If you create a report with your attachment slots, you can export all 5
records in a single run to an ARX file. Your attachments will be placed in
a sub directory.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at
Hi,
If you go with my suggestion, you can have the same form underneath both
tables.
My idea was to MOVE things from left to right.
How to do this much depends on what end results your are trying to
accomplish. You might get better response from the list if you explain
that to us.
I suggest
Thank Misi,
Found the code after I posted. That has led to scripting runmacro to grab each
request and attachment and appending with entryid.
Sincerely,
D.Dussie
On Oct 25, 2011, at 2:49 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
If you create a report with your attachment slots, you
Hi All,
After a year of successfully sending out emails with between 1-4 attachments
included, and an html template, the attachments have stopped going out WITHIN
our domain. If the emails are sent to a different domain they go out just fine.
These are files, contracts, emails etc i.e.
Hi Sharon,
Turn on debug logging on Email Engine.
You will see exactly what is passed to your SMTP-server, and you can
compare what it receives between the external and internal email.
If the attachments are sent to the SMTP-server, something happens outside
of Remedy.
Best Regards -
Hi!
We have a reported ussue/bug created at BMC since June 2011 regarding a issue
that gives some users the error Internal Server Error 500 when opening some
of our forms.
When the error occurs other users can look at the same form without any
problems at all. If we give the user a new
Hello
Internal server error 500 means the application died processing a
request. These issues are typically NullPointerExceptions, which usually
take about 30 seconds to resolve.
Look for Exception in the Tomcat stdout log and paste what you find.
John
John,
By any chance do you have a script that will check for those? and then auto
shutdown apache and restart it up?
for unix?
On Tue, Oct 25, 2011 at 6:02 AM, John Baker
jba...@javasystemsolutions.comwrote:
Hello
Internal server error 500 means the application died processing a
request.
Hi!
Thats one of the problems, the stdout.log only gives us the following every
time the error occurs:
java.lang.NullPointerException
Nothing more :(
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No, that would give the users problems during the restart of tomcat, so that
is no solution for us. Besides we are using a windows 2008 server
enviroment.
2011/10/25 patrick zandi remedy...@gmail.com
** John,
By any chance do you have a script that will check for those? and then auto
shutdown
Christoph,
Table fields are just a view of the data stored in a form.
So your first part is correct. The left side table would show results of the
Character field of Form 1.
Why are you processing this as a table when a menu would do?
You can select menu items and have then concatenated
Patrick,
Unfortunately I don't. Call me old fashioned, but at JSS, we try to fix
the bugs before the product goes out of the door and when bugs are
reported, we get a patch out as soon as possible (usually within 24
hours) :-)
You'd need to monitor stdout*.log on Windows, or catalina.out on
Daniel
It's very poor to hide the exception, so I doubt it's hidden. It's
likely to be printed elsewhere, have you looked in armidtier.log? If
there is no exception, I don't understand how BMC can verify/fix it
unless they can reproduce. Here's what an exception looks like:
John, Daniel
Our Mid-Tiers/Tomcats create separate txt files in the Tomcat log directory for
each exception, e.g. localhost_log.2011-10-24.txt
In catalina.out, you will only get the NullPointerException message, not the
whole stack trace.
You can configure this in Tomcat's server.xml:
Tomcat has had a force option for years
tomcat/bin/catalina.sh stop -force
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Tuesday, October 25, 2011 8:50 AM
To: arslist@ARSLIST.ORG
Subject: Internal
Hi listers,
We had an issue with our server today. The server process stopped and when
trying to restart it we can't connect to the database (oracle) due to a bad
username/password issue. Checked with our DBA and the oracle password had
expired and was locked. Changed it to un-locked and
Dan, in your ar.cfg, you should see entries like this. Make sure the DB user
name and PW are correct. Also, can your DBA verify which server the bad
requests are coming from? Just make sure there are no apps outside of AR like
Analytics or Dashboards that are also trying to use the account and
I'm looking in the Universe for the Remedy form User and do not see it. I
Imported the Universe and did a refresh on it and it is not listed in the
forms. Am I missing a step or is there something I need to turn on the
form so Analytics can see it
Remedy 7.6
John,
Analytics is basically a pre-packaged universe that BMC has written
which encompasses most of the ITSM suite that is forward facing to the
user community for reporting such as your Incidents/Changes/Problems/
etc...
For something like the User form to be visible as a Universe item, you
Not showing up in the drop down box. I believe your first part is correct
and I need to do an insert table and insert it. Then it will or should be
in the drop down box.
Thanks
_
John Atherly | APC by
first thank you for your input.
I am running on a UNIX platform so I looked into my ar.conf file.
Db-name:
Db-user:
both are there and correct.
I do not see a Db_password entry.
only password entries are
DSO
Remedy-App
Mid-Tier
they are also not in plain text.
our ar.conf file has not been
fixed
Went to my production server and took the Db_password: and value, copied and
pasted into the one on my test box and it now works. Now to figure out what
happened to the Db_password value to start with..
Thanks for the help
Hi all
I'm doing an integration with the email engine.
I create an entry in the HPD:Incident InterfaceCreate and this creates the
incident but I want that this creates the related request too.
I've checked in the HPD:Incident InterfaceCreate the field Create Request
to yes and I've written
We are in itsm 7.6.03 p002 and we are also noticing this.
We saw this happening when when user tries to open a dialog on click of a
menu or button.
This does not happen to all the users all the time.
Only one or two users notice it while it works fine for all others.
As you mentioned the
Hi,
In what instances would you have to log on remotely to the Appliance server
with ADDM 8.3? Are there any log files that we should be examining on the
Appliance Server directly, that we cannot view via the Admin tool User GUI?
Configuration and functionality is through the gui.. once set up.. I know of
no reason to access the server itself outside the gui interface.. but if you
are the admin, security scanning.. you want to still have access..
I would highly doubt it.. but someone else on the list might through out
All,
We have installed ITSM 7.6.04 and SRM 7.6.04. Does someone have a server
with the original groups that they can provide in a .csv format?
Thanks in advance.
David Abry
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catalina.out contains stack traces for every other application I use, including
MidTier :)
The log file you mention is enabled by default.
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attend wwrug12
Hi Folks,
My AR System is confused about the indexes on a particular form. The AR
System believes that there are four indexes on this particular form but in
the database (Oracle) there are no entries for this form in the SCHEMA_INDEX
table. When I attempt to delete the indexes using Dev Studio, I
Kathy,
There are several logs on the appliance. See below:
export-creds.log
export_startup.log
tc_shutdown.log
tc_startup.log
tw_appliance_df.log
tw_appliance_du.log
tw_appliance_sar.log
tw_appserver.log
tw_baseline.log
tw_cmdbsync_exporter.log
tw_consolidation.log
tw_cron_update.log
So there are indexes on the T table, but no record of them in SCHEMA_INDEX.
Then Oracle knows of them, but ARS should not.
Have you tried restarting the app (as the index info is held in memory while
the server is running)
Fred
-Original Message-
From: Action Request System
Hi,
You should always use ARX-files, if possible, when working with internal
data.
I would imagine that you would find an ARX-file containing the groups in
the installer package somewhere.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia
Hi Fred,
Nope, it is the other way around Dev Studio says there are indexes, but
there are none on the T table nor entries in the SCHEMA_INDEX table.
Thanks.
Larry
On Tue, Oct 25, 2011 at 2:03 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
So there are indexes on the T table,
Sorry, there is an index on C1 on the T table, as you would expect, but no
others.
Thanks.
Larry
On Tue, Oct 25, 2011 at 2:19 PM, L G Robinson n...@ncsu.edu wrote:
Hi Fred,
Nope, it is the other way around Dev Studio says there are indexes, but
there are none on the T table nor entries
Hi,
I have seen that index creation has failed, but the AR System repository
still has the indexes in them.
The problem is that you can not recreate the indexes, because the AR
System gives you an error while it tries to delete the original index.
Just look in the schema_indexes table and
Larry,
What I would do to take care of this would be to export the form to XML
Def.remove all index information from the def.then re-import it..I would
expect that to take care of the scenario you are dealing with.
From: Action Request System discussion list(ARSList)
Claire,
The group ID is the value stored in any definition and the group ID can always
be used in any reference to a group. The name is just an alias that is a
pretty name to be used when interacting with people.
If you want to change the group name from a number to a name, there should
be no
Understood. I can view the logs below by looking under
Administration/logs in the GUI. My question was ... is there ever any reason
to log on
directly to the appliance server for logs and/or troubleshooting.
In a message dated 10/25/2011 2:03:32 P.M. Eastern Daylight Time,
Hi LJ,
Thanks for the suggestion. However, I found it easier to do as Misi
suggested. I created the indexes that the AR System thought were already
there using direct access to the database. Then I was able to delete the
indexes using Dev Studio. Finally, after updating, I was able to create the
I have a team here that likes to create their own things and then have them
send an email to Remedy to create a ticket.
In the 6.3 world it was easy. Just send an email to the HPD:HelpDesk or
CHG:Change form and it will create the ticket using an email template.
Can I do the same thing in the
Well...
Other than during the initial setup and if you want to edit graph
defenitions text file. You would not need to login (BMC also recommends that
you do not use command line).
ButAdmins would need access to the Applicance.
1) To setup crons (for example:: backups using snapshot tool).
Thanks.
In a message dated 10/25/2011 4:18:23 P.M. Eastern Daylight Time,
rgull...@gmail.com writes:
**
Well...
Other than during the initial setup and if you want to edit graph
defenitions text file. You would not need to login (BMC also recommends that
you do
not use command
Hi,
It would not. The AR System still thinks the indexes are there, but they
are not.
Best Regards - Misi, RRR AB, http://rrr.se
Larry,
What I would do to take care of this would be to export the form to XML
Def.remove all index information from the def.then re-import it..I would
I was wondering - what kind of compliance events do people use for Remedy?
Some examples:
Disable all accounts where password has not changed 120 days
Remove all accounts that have not been used 365 days
Remove groups - where no members exist.
Review mid-tier log files for excessive error
Thank you. Appreciate it.
On Tue, Oct 25, 2011 at 2:11 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
You should always use ARX-files, if possible, when working with internal
data.
I would imagine that you would find an ARX-file containing the groups in
the installer package somewhere.
What would be great is a util that validates what actually exists is what is
thought to exist.
And - it could run after every install.
And - after every upgrade.
And - it could run 1/week as part of compliance.
BMC should write this - if it does not already exist. (It would catch tons of
Consolidating / merging duplicate groups (same members which are not likely to
change) if it appears they were created to serve the same functional purpose,
may be a good idea too..
Joe
From: John Sundberg
Sent: Tuesday, October 25, 2011 4:27 PM
Newsgroups: public.remedy.arsystem.general
To:
I have a script (for Oracle) that I wrote a while ago to do just this.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, October 25, 2011 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Re:
I would be careful about removing any account that hasn't been active
for x number of days. I learned the hard way that deleting an account
also deletes the tickets tied to that user.
Just my 2 cents worth.
Larry B.
From: Action Request System discussion
Hi listers,
this is exactly what I want.
I have a ticket form, where each request represents a failure in our company,
of course (e.g. Server A is down, Server B is down and so on). For each request
the user should select some out of 20 people which have to be notified. For
this selection I
H
That seems like weird workflow to me...
But yes - I would agree - it is minimally debatable what is to be done with
inactive accounts.
You could scramble a password -- making it unknown to anybody - effectively
locking it.
But - I did not know it deleting records by removing a User
I was wondering about this too.. I have never seen tickets being deleted as a
result of deleting a user account. Loosing access, yes, when the ticket was
locked out using 112, but the ticket wasn’t deleted altogether..
Might be some funky customization in my opinion too..
Joe
From: John
My original response for a solution is still the way to go. The help guide in
developer studio has already done most of the work for you, telling you step by
step what to do.
Two table fields all pointing to what ever form your people information sits in.
Table 1 shows the list of users to
I was recently asked how I make my sample data for:
http://demo.kineticdata.com/KinCal/calendar?CalendarName=sample_scheduled_changes
I use Klink as my Remedy API (allows me to use straight Ruby)
https://github.com/kineticdata/klink
Here is my script:
require rubygems
require kinetic/link
Does anybody know how integrations are supposed to work with ROD?
Meaning - if you have a tool that monitors a log file -- and an error is found
and you want to create an Incident - what are your options?
Can you use the normal Remedy Java API to do so - or do you have to use
WebServices --
Just a thoughtI believe you can disable the user so that the ID cannot
be used and then tickets would not be deleted. I have not heard anything
actually deleting the user ID's and it seems like it would not make sense
to delete records with the user account
c
From: Joe Martin D'Souza
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