Re: automatically creates a Tickets
Hi Ben Chernys Could you please elaborate meta update.Meta update tool is it free toll or need to purchase any licenses . My User will provide bulk of data in CSV file format if your importing data is it possible to create a records in remedy? As of now the user is creating manually we want automate ticket generation for particular form. Thanks Sagar On 4/10/12, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: You can use Meta-Update for this. With Meta-Update you will not need any staging forms or merge workflow. With Meta-Update any errors are automatically logged and the input file records that caused the errors can be automatically replicated to a different file. Any needed data can be loaded or set. With Meta-Update, development savings over staging forms etc. are in the order of magnitude scale. Cheers Ben Chernys Senior Software Architect Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor and the new Freebies section for an ITSM 7.6.04 Forms and Fields spreadsheet, Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: April-10-12 09:28 To: arslist@ARSLIST.ORG Subject: automatically creates a Tickets Hi All, Mass ticket creation and closure using batch job. Mass ticket means How we can achieve for this my end user daily creating 100 tickets in manually but they want automation to create a tickets they are just sending the data file we need to capture file and create a ticket in remedy ….what are the possible ways to do ..please let me know Can we achieve through ARImport tool ? or is there any implementation method in remedy? My application is completely customized I am not using any other ITSM modules. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Too many filters processed during this operation (ARERR 298)
Hi, I suspect the script for example submits a single record, and then a filter modifies/creates (via push-fields) a million records. If you change your script to modify/create the million records instead, one at a time, you will be fine. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Misi, Instead of escalation we were using script to push the data as well. Thx, Karthick S On Wed, Apr 11, 2012 at 10:43 AM, Karthick S karthick...@gmail.com wrote: Hi Joe, I am using 6.3 version, In AR server info setting i can find the option for increasing the limit. Thx, Karthick S On Wed, Apr 11, 2012 at 10:41 AM, Karthick S karthick...@gmail.comwrote: Hi Misi, Thanks for the info, i ll try and let you know. Thx, Karthick S On Wed, Apr 11, 2012 at 10:34 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, You can add the number of allowed filters, but it is likely that you will run into the problem again. You might have some kind of infinite looping going on, in which case it is a bug in your code. If you have a table loop in a FLTR that performs a push-fields, the total number of filters might become very high. If you move the table loop to ACTL instead, each Push-Fields will be treated as an individual call, and you will not get this problem. Another solution is to do an escalation that performs the Push-Fields (or possibly Set-Fields), one record at a time. Each record found by the escalation will be tread as a single call. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se . Hi Guys,, *Too many filters processed during this operation (ARERR 298)* Mon Apr 9 13:07:51 2012 390620 : Too many filters processed during this operation (ARERR 298) Mon Apr 9 13:07:51 2012 TIM:Process:Metric I have gone throu AR error Pdf and understood the error concept. Filters were created to push the datas to this form TIM:Process:Mertic. Can anyone suggest me how to fix this issue. -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- ** ** *Thanks and Regards,* *Karthick S* -- ** ** *Thanks and Regards,* *Karthick S* -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy System comes to a standstill/unresonsive
I've seen similar symptoms on solaris before, it was resolved by setting RPC-Non-Blocking-IO: T in the ar.conf. I think you might need to ensure a couple of patches are installed as well. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Caught exception :invalid operand to in
Hi All, Thanks for the suggestion ..:) On Tue, Apr 10, 2012 at 10:43 PM, Carnevali, Carol x23849 carol.carnev...@broadridge.com wrote: ** I believe it’s a caching issue. Have the user clear their browser cache, or you may have to flush the cache on your Web servers. ** ** ** ** ** ** *From:* Sam Anderson [mailto:samanderson...@gmail.com] *Sent:* Tuesday, April 10, 2012 4:01 AM *Subject:* Caught exception :invalid operand to in ** ** ** Hi All, Does anyone have any idea on the below error message ..?Any possible workaround for this error ?ARS 7.6.4 ** ** . -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Thanks Regards Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AREA Authentication Timeout
No luck with the longer timeout. Does anyone think there could be an issue on the AD side where it is not configured for external authentication? We are the first application to use this AD for external authentication. Not sure if there is something on the AD server that needs to running/configured or possibly log files that might show an error. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Change a Support Group Structure, ITSM
Hi, You can use the Data Wizard Tool for the same. Dhananjay From: lars.j.pettersson [via ARS (Action Request System)] [mailto:ml-node+s1093659n7455198...@n2.nabble.com] Sent: Wednesday, April 11, 2012 11:51 AM To: Dhananjay Deshpande Subject: Change a Support Group Structure, ITSM ** Hi, suppose that we have this entry in form Support Group Support Company: xxx Support Organization: yyy Support Group Name: zzz There are Team Members, Templates, Problems, Incidents, Changes, Auto-routing and more. Now, Support Group Name zzz has to be moved to Support Organization 'aaa'. How do you perform this action? I have got the information that a new Group entry has to be created, all team members manually moved, all templates handled manually, and all other forms too where xxx/yyy/zzz exist. 'The Data Wizard are not working on Unix and shall not be used' have I heard. To make this operation manually takes a lot of time, there must be a better way? Thanks, Lars _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Change-a-Support-Group-Structure-ITSM-tp7455198p7455198.html To start a new topic under ARS (Action Request System), email ml-node+s1093659n1093659...@n2.nabble.com To unsubscribe from ARS (Action Request System), click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=1093659code=ZGhhbmFuamF5LmRlc2hwYW5kZUBpbi5mdWppdHN1LmNvbXwxMDkzNjU5fC04NjQwNTQzOTI=. NAMLhttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Change-a-Support-Group-Structure-ITSM-tp7455198p7459279.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AREA Authentication Timeout
It looks to me as though the search is taking too long, which suggests that your user base DN is too high up the tree. You've obfuscated the details so it's hard to be sure but where is the user that is being searched for in relation to the starting point? For example, if you configure the base DN as DC=users, DC=bmc, DC=com and the user is CN=bob, DC=users, DC=bmc, DC=com, then I would expect the search to be pretty quick. However, if the user is further down the tree - CN=bob, DC=London, DC=UK, DC=Europr, DC=users, DC=bmc, DC=com say - and there are lots of other subtrees to search, it's possible you may hit a timeout. If you think this may be the case you can try making the user base DN more specific to reduce the amount of the ldap tree that needs to be searched. If you need to authenticate users in multiple containers you can add additional LDAP configuration settings for each one - there's no reason that they can't all point to the same LDAP server but use different base DNs. In this case try to order them so that the containers where you expect to find most users is the first. You could also google a copy of the LDP utility, or something similar, to run the same LDAP search you have in your logs; ldap_search_ext(DC=a,DC=b,DC=c,DC=d, 2, sAMAccountName=someuser) and see how long that actually takes. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: 12 April 2012 13:12 To: arslist@ARSLIST.ORG Subject: Re: AREA Authentication Timeout No luck with the longer timeout. Does anyone think there could be an issue on the AD side where it is not configured for external authentication? We are the first application to use this AD for external authentication. Not sure if there is something on the AD server that needs to running/configured or possibly log files that might show an error. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Transferred Object Last Changed Value Set to Timestamp
Folks, My transfers from a 6.3 server to a 7.1 server via Migrator 7.1.00 p006 set the Last Changed Time on each imported object to the time of creation on the server. I thought this might be a problem with the Migrator mask setting, but the same thing happens when definitions that have the correct date are imported via the 7.1 Admin Tool. Any ideas? Thanks, -David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AREA Authentication Timeout
That was it Mark. I changed the AREA User Base to OU=Users,OU=ADEPT,DC=a,DC=b,DC=c,DC=d and authentication worked. Thank you to all who replied. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferred Object Last Changed Value Set to Timestamp
Hi, This is how it works in any version, unfortunately... Best Regards - Misi, RRR AB, http://rrr.se Folks, My transfers from a 6.3 server to a 7.1 server via Migrator 7.1.00 p006 set the Last Changed Time on each imported object to the time of creation on the server. I thought this might be a problem with the Migrator mask setting, but the same thing happens when definitions that have the correct date are imported via the 7.1 Admin Tool. Any ideas? Thanks, -David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferred Object Last Changed Value Set to Timestamp
The only way to avoid this is to copy the database from the old server to the new server and to install the server as an Upgrade to the New database Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, April 12, 2012 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: Transferred Object Last Changed Value Set to Timestamp Hi, This is how it works in any version, unfortunately... Best Regards - Misi, RRR AB, http://rrr.se -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Thursday, April 12, 2012 8:24 AM To: arslist@ARSLIST.ORG Subject: Transferred Object Last Changed Value Set to Timestamp Folks, My transfers from a 6.3 server to a 7.1 server via Migrator 7.1.00 p006 set the Last Changed Time on each imported object to the time of creation on the server. I thought this might be a problem with the Migrator mask setting, but the same thing happens when definitions that have the correct date are imported via the 7.1 Admin Tool. Any ideas? Thanks, -David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferred Object Last Changed Value Set to Timestamp
I would swear that some version between this one and the first release of Ostream Migrator that I used back in the nineties didn't do this. It does the same thing with the Admin Tool Import utility. Is this a 7.x feature of some sort? I've imported objects that retain accurate date info before. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, April 12, 2012 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: Transferred Object Last Changed Value Set to Timestamp Hi, This is how it works in any version, unfortunately... Best Regards - Misi, RRR AB, http://rrr.se Folks, My transfers from a 6.3 server to a 7.1 server via Migrator 7.1.00 p006 set the Last Changed Time on each imported object to the time of creation on the server. I thought this might be a problem with the Migrator mask setting, but the same thing happens when definitions that have the correct date are imported via the 7.1 Admin Tool. Any ideas? Thanks, -David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AREA Authentication Timeout
Take a look at the plugin logs. That may probably report back something? Joe -Original Message- From: Frank Caruso Sent: Thursday, April 12, 2012 8:12 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: AREA Authentication Timeout No luck with the longer timeout. Does anyone think there could be an issue on the AD side where it is not configured for external authentication? We are the first application to use this AD for external authentication. Not sure if there is something on the AD server that needs to running/configured or possibly log files that might show an error. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Where does the 'Menu Name' attribute go?
Not quite sure what you're asking... do you want to know how to create a menu on a field? (Attributes - Selections) Or attach a menu from Menus to a field? (Attributes - Menu Name) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
HTML Email Reply-All
Good Morning, Currently I have an plain text email that is sent to an end user asked for approval to perform some work. If the end user does a reply all and puts approved in the body of the email, when it is received, a set of workflow is executed. This is a bit weak because it relies on the end user doing exactly what is needed. What I would like to do is send a HTML formatted email containing 2 buttons. Approved and Rejected. When the button is pressed, the reply all email is opened and the right information is populated in to the body of the email. This way all the end user has to do is press Approved and then press send. If anyone has done something like this, I would appreciate hearing how you did it. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy System comes to a standstill/unresonsive
Jamie, I think the most likely of the solutions, are those presented by Ron regarding thread counts. Recently there have been some good discussions on the list regarding server statistics and how to determine if you need more threads, I would recommend checking them out -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Wednesday, April 11, 2012 11:20 AM To: arslist@ARSLIST.ORG Subject: Remedy System comes to a standstill/unresonsive We've been experiencing intermittent issues where all of a sudden our Remedy system comes to a standstill and is unresponsive to the end user for 10-15mins. The end users are experiencing this in both the client and the web. The strange thing is that there are no errors outputted to the arerror.log file and the end users are not receiving any errors such as timeouts. We have automated montioring setup to ping the IP Address every 5 secs and have not received any alerts. We have montiored the databse and haven't found really any long running queries during the time of the issues that we think is contributing to the issues. We've now turned on the normal app logging of API/SQL/Filter/Esc and opened up a ticket with BMC Support, but looking for some Out of the Box thinking from the group on where to maybe look or if anyone has had similar issues. ARS/Midtier 7.5 Patch 6 ITSM 7.5.01 Patch 1 Atrium Core 7.5 Patch 2 SLM 7.5.00 Kinetic Survey Kinetic Request 4 Sun Solaris AR Servers in a server group behind loadbalancer Oracle Database 4 Windows VM Midtier servers behind load balancer Integrations with AR servers: OIM BladeLogic/BAO IBRSD with ProactiveNet, Patrol Control M TMART Yep, we've been drinking the BMC blue kool-aid for the most part :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: HTML Email Reply-All
Mark, Look into User Instructions in the Email Engine documentation. The user only has to reply with Action:whatever_text_you_choose_for_your_action_to_be_performed The user instruction Template takes care of the action you need to process. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, April 12, 2012 10:08 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: HTML Email Reply-All ** Good Morning, Currently I have an plain text email that is sent to an end user asked for approval to perform some work. If the end user does a reply all and puts approved in the body of the email, when it is received, a set of workflow is executed. This is a bit weak because it relies on the end user doing exactly what is needed. What I would like to do is send a HTML formatted email containing 2 buttons. Approved and Rejected. When the button is pressed, the reply all email is opened and the right information is populated in to the body of the email. This way all the end user has to do is press Approved and then press send. If anyone has done something like this, I would appreciate hearing how you did it. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: HTML Email Reply-All
This is what I did. The Approve and Reject buttons call a defined script on the web server (cgi-bin/Do_Approval.pl). That script does a web service call passing in the user and the Approve/Reject value. The script then displays a page of Your Approval/Rejection has been processed. If you have single sign on for your midtier you could alternately call a Display Only form passing in the Approve/Reject (i.e. http://WEB_SERVER/arsys/forms/ARS_SERVER/FORM_NAME?F536870928=IDF536870927=Approve) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, April 12, 2012 9:08 AM To: arslist@ARSLIST.ORG Subject: HTML Email Reply-All ** Good Morning, Currently I have a plain text email that is sent to an end user asked for approval to perform some work. If the end user does a reply all and puts approved in the body of the email, when it is received, a set of workflow is executed. This is a bit weak because it relies on the end user doing exactly what is needed. What I would like to do is send a HTML formatted email containing 2 buttons. Approved and Rejected. When the button is pressed, the reply all email is opened and the right information is populated in to the body of the email. This way all the end user has to do is press Approved and then press send. If anyone has done something like this, I would appreciate hearing how you did it. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy System comes to a standstill/unresonsive
Check if you are retaining your incoming/outgoing emails in the AR System Eamil Messages form. I have noticed that same server issue when a lot of emails are stored in the form. Phil On April 12, 2012 at 10:26 AM LJ LongWing lj.longw...@gmail.com wrote: Jamie, I think the most likely of the solutions, are those presented by Ron regarding thread counts. Recently there have been some good discussions on the list regarding server statistics and how to determine if you need more threads, I would recommend checking them out -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Wednesday, April 11, 2012 11:20 AM To: arslist@ARSLIST.ORG Subject: Remedy System comes to a standstill/unresonsive We've been experiencing intermittent issues where all of a sudden our Remedy system comes to a standstill and is unresponsive to the end user for 10-15mins. The end users are experiencing this in both the client and the web. The strange thing is that there are no errors outputted to the arerror.log file and the end users are not receiving any errors such as timeouts. We have automated montioring setup to ping the IP Address every 5 secs and have not received any alerts. We have montiored the databse and haven't found really any long running queries during the time of the issues that we think is contributing to the issues. We've now turned on the normal app logging of API/SQL/Filter/Esc and opened up a ticket with BMC Support, but looking for some Out of the Box thinking from the group on where to maybe look or if anyone has had similar issues. ARS/Midtier 7.5 Patch 6 ITSM 7.5.01 Patch 1 Atrium Core 7.5 Patch 2 SLM 7.5.00 Kinetic Survey Kinetic Request 4 Sun Solaris AR Servers in a server group behind loadbalancer Oracle Database 4 Windows VM Midtier servers behind load balancer Integrations with AR servers: OIM BladeLogic/BAO IBRSD with ProactiveNet, Patrol Control M TMART Yep, we've been drinking the BMC blue kool-aid for the most part :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Java API connection pool question..
Axton, From our network admins, these points where made, in response to your post. The connections from the midtier (Websphere) server to the ARserver are persistent TCP connections. These connections are not stateless. Our firewall is doing stateful inspection on these connections. The firewall security policy allows all of these connections to be started. Connections are flushed from the firewall state tables after 1 hour of INACTIVITY. Not active connections are ever flushed. After an inactive connection has been flushed, any further packets (in either direction) are dropped by the firewall. No RST packets are sent to the session endpoints at the time of the flush or at the time of the packet drops. A firewall log entry is created for each of these out-of-state packet drops. After attempting to re-use one of the inactive/flushed connections, the application's session endpoint make take several minutes doing TCP retries of their dropped packets before they give up and start a new connection. We want to know how we can configure the AR product to either: 1) keep these connections active by implementing the keepalive protocol or 2) close the connections when the immediate unit of work is finished. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Java-API-connection-pool-question-tp7454090p7459721.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Import from the command line
Hi All I am running data import from the command line, importing multiple files. Is there any way to concatenate the log files to a single file? Basically for each command line the Import overwrites the log file. What I want is for the Import to append rather than overwrite. I have looked at all the documentation and have not found anything. Any help would be greatly appreciated. ARS 7.6.04 P2 Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Java API connection pool question..
TCP (layer 4) is stateful. RPC (layer 5) is not stateful. So long as the transport layer is ok (new session, old session, does not matter), then the session layer will be fine. As long as the firewall allows the creation of a new state when the Remedy API talks back (after a state entry has expired), it should create a new state in the firewall's state table. I do not know that it is possible to do either of the 2 things you are asking to do. You might be able to achieve point 2 if you disable the use of the session pool (see the end of the email). You might try setting connectionMaxRetries to 1 and the timeLagBetweenRetriesMillSec to 100. In the case of connectionMaxRetries, I don't know if 0 means do not retry or retry forever. One thing you could do is create a rule on the firewall to not use stateful tracking when packets originate from the MT machine and a destined to the ARServer on a defined destination port. These types of rules are taxing because they have to be evaluated for every packet that goes through the firewall, but it will allow the packets to flow as needed. You might also look at the firewall's policy on how it handles packets that it receives that do not match a state. Does it silently drop the packets or does it send a RST packet? If it is silently dropping the packets, I would expect the behavior you are seeing. If it sends an RST packet, it should tell the MT that the TCP session is not valid and it should create a new session (the Remedy API may not work in this way though, you will have to experiment to find out; I have not personally poked the API in this way to find out for sure and I don't have an environment readily available to test this scenario). (continued from above) arsys.xml let's you define some parameters on how the API operates: ?xml version=1.0 encoding=UTF-8? !-- This is a sample configuration file for AR System Java API. The values of the API configuration parameters in this sample are the default values. To override the default values, copy or rename this file to arsys_api.xml and change the configuration parameter values you want to override. You can remove or comment out the configuration parameters that you do not want to override and keep the default values. Configuration parameters: catalogFile: Base filename of XML message catalog. Do not include the file extension or the language code. Default value: arcatalog maxProxiesPerServer: Maximum number of proxy connections per server Valid values: 5, 10, 20 Default value: 10 connectionMaxRetries Valid values: 0, 1, 2 Default value: 0 timeLagBetweenRetriesMillSec Valid values: 1000, 2000 (in milliseconds) Default value: 1000 toStringStyle - any static ToStringStyle member of a custom class accessible to the current process. Valid values: org.apache.commons.lang.builder.ToStringStyle.DEFAULT_STYLE org.apache.commons.lang.builder.ToStringStyle.MULTI_LINE_STYLE org.apache.commons.lang.builder.ToStringStyle.NO_FIELD_NAMES_STYLE org.apache.commons.lang.builder.ToStringStyle.SHORT_PREFIX_STYLE org.apache.commons.lang.builder.ToStringStyle.SIMPLE_STYLE com.bmc.arsys.api.NoPrefixToStringStyle.NO_PREFIX_STYLE Default value: com.bmc.arsys.api.NoPrefixToStringStyle.NO_PREFIX_STYLE stringizeFieldAssignments - Controls whether the FieldAssignInfo class assignment members are stringized for easier access. Valid values: true, false Default value: false stringizeSetIfQualification - Controls whether the SetFieldsFromForm action set-if-qualification member is stringized for easier access. Valid values: true, false Default value: false apiRecording - Turns on the client side api logging and produces a command file(usernameservernameport_arapicmd.log) and a result output file(usernameservernameport_arapires.log). The value is a bit mask to allow for combination of features to be blended. e.g In order to have append mode for the log files and record only elapsed time and no result data, the value should be set to 2+8+32 = 42. Valid values: 0 No Logging 1 Logging ON 2 Record in append mode in the files. 4 Record start and finish Time 8 Record Elapsed Time in ms 16 Combine the command and result files into the result file 32 Do not record result data output 64 Buffer the file output Default value : 0 jniLoadMode - Parameter to control JNI library loading. Valid values: 0 JNI library will never be loaded 1 JNI library will
Re: Import from the command line
Hi, If you are scripting this, you can do it yourself easily enough: Windows bat-file: type C:\x\y\import.log C:\x\y\total.log Unix script: cat /x/y/import.log /x/y/total.log Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All I am running data import from the command line, importing multiple files. Is there any way to concatenate the log files to a single file? Basically for each command line the Import overwrites the log file. What I want is for the Import to append rather than overwrite. I have looked at all the documentation and have not found anything. Any help would be greatly appreciated. ARS 7.6.04 P2 Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferred Object Last Changed Value Set to Timestamp
Everyone, If you use the Import Tool, simply map the Last Modified Date and Last Modified User fields from the source to the target. It uses the ARMergeEntry() call and if those fields are supplied, the AR System Server will retain them and not set these fields to the current values. If not mapped, they will set these fields to the current values. Now, I would expect you to be able to map these values as well when using other transfer sources like Migrator. IF this is not possible, then there is a limitation in the product and you should definitely send in a problem report so it can be addressed. I import data all the time from old sources all the time and the dates and names are all retained as I map all fields into the system. Take a look at the fields you are mapping and add these if they are not defined. Again, if you cannot include these fields in the mapping for some transfer mechanism or if you do and the values are not retained, then there is a problem that needs reporting and fixing. I know the Import Tool does the right thing because it is working for me. So, you could use the Import Tool to import the data with these fields mapped to get the data transferred correctly today even if there is a problem with another tool. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Thursday, April 12, 2012 6:24 AM To: arslist@ARSLIST.ORG Subject: Transferred Object Last Changed Value Set to Timestamp ** Folks, My transfers from a 6.3 server to a 7.1 server via Migrator 7.1.00 p006 set the Last Changed Time on each imported object to the time of creation on the server. I thought this might be a problem with the Migrator mask setting, but the same thing happens when definitions that have the correct date are imported via the 7.1 Admin Tool. Any ideas? Thanks, -David _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Import from the command line
Hello Misi thanks for your reply. I wish the problem was that simple! For 1 or 2 files that would be fine, for 200 - 300 files! it becomes a major hassle. Unfortunately since the logs gets overwritten every time it is difficult to find out if anything failed. It is weird that Definition import writes to the console but Data Import does not. Shafqat Ayaz From: Misi Mladoniczky m...@rrr.se To: arslist@ARSLIST.ORG Sent: Thursday, April 12, 2012 5:33 PM Subject: Re: Import from the command line Hi, If you are scripting this, you can do it yourself easily enough: Windows bat-file: type C:\x\y\import.log C:\x\y\total.log Unix script: cat /x/y/import.log /x/y/total.log Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All I am running data import from the command line, importing multiple files. Is there any way to concatenate the log files to a single file? Basically for each command line the Import overwrites the log file. What I want is for the Import to append rather than overwrite. I have looked at all the documentation and have not found anything. Any help would be greatly appreciated. ARS 7.6.04 P2 Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
SRM attachment question 7.6.04
We are seeing 2 attachments in the work orders of every SRM on the ITSM 7.6.04.SP2 .. for Solaris on oracle db I see the following filters:: SRM:AOI:CreateEventParam_UpdateAppRequestWorkLog_Attach but we don't see a second filter firing to put in a second attachment.. Just wondering.. anyone else see this ? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferred Object Last Changed Value Set to Timestamp
Code... not data. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Thursday, April 12, 2012 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: Transferred Object Last Changed Value Set to Timestamp Everyone, If you use the Import Tool, simply map the Last Modified Date and Last Modified User fields from the source to the target. It uses the ARMergeEntry() call and if those fields are supplied, the AR System Server will retain them and not set these fields to the current values. If not mapped, they will set these fields to the current values. Now, I would expect you to be able to map these values as well when using other transfer sources like Migrator. IF this is not possible, then there is a limitation in the product and you should definitely send in a problem report so it can be addressed. I import data all the time from old sources all the time and the dates and names are all retained as I map all fields into the system. Take a look at the fields you are mapping and add these if they are not defined. Again, if you cannot include these fields in the mapping for some transfer mechanism or if you do and the values are not retained, then there is a problem that needs reporting and fixing. I know the Import Tool does the right thing because it is working for me. So, you could use the Import Tool to import the data with these fields mapped to get the data transferred correctly today even if there is a problem with another tool. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Thursday, April 12, 2012 6:24 AM To: arslist@ARSLIST.ORG Subject: Transferred Object Last Changed Value Set to Timestamp ** Folks, My transfers from a 6.3 server to a 7.1 server via Migrator 7.1.00 p006 set the Last Changed Time on each imported object to the time of creation on the server. I thought this might be a problem with the Migrator mask setting, but the same thing happens when definitions that have the correct date are imported via the 7.1 Admin Tool. Any ideas? Thanks, -David _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferred Object Last Changed Value Set to Timestamp
Hi Doug I *think* he is referring to importing workflow objects, not form data. The modified date is indeed set to the current date in that situation. Even more annoying for me is when working with Application objects, adding a new form to the Application resets the last modified time for *all* forms in the Application. If you are trying to track changed objects by when they were last modified, for example to prepare a delta definitions file, this 'feature' is really troublesome. Regards David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ http://www.e-servicesuite.co.uk http://www.e-servicesuite.co.uk/ http://e-servicesuite.com/ Description: cid:image001.gif@01CCE023.38E7E320 ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: 12 April 2012 17:54 To: arslist@ARSLIST.ORG Subject: Re: Transferred Object Last Changed Value Set to Timestamp ** Everyone, If you use the Import Tool, simply map the Last Modified Date and Last Modified User fields from the source to the target. It uses the ARMergeEntry() call and if those fields are supplied, the AR System Server will retain them and not set these fields to the current values. If not mapped, they will set these fields to the current values. Now, I would expect you to be able to map these values as well when using other transfer sources like Migrator. IF this is not possible, then there is a limitation in the product and you should definitely send in a problem report so it can be addressed. I import data all the time from old sources all the time and the dates and names are all retained as I map all fields into the system. Take a look at the fields you are mapping and add these if they are not defined. Again, if you cannot include these fields in the mapping for some transfer mechanism or if you do and the values are not retained, then there is a problem that needs reporting and fixing. I know the Import Tool does the right thing because it is working for me. So, you could use the Import Tool to import the data with these fields mapped to get the data transferred correctly today even if there is a problem with another tool. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Thursday, April 12, 2012 6:24 AM To: arslist@ARSLIST.ORG Subject: Transferred Object Last Changed Value Set to Timestamp ** Folks, My transfers from a 6.3 server to a 7.1 server via Migrator 7.1.00 p006 set the Last Changed Time on each imported object to the time of creation on the server. I thought this might be a problem with the Migrator mask setting, but the same thing happens when definitions that have the correct date are imported via the 7.1 Admin Tool. Any ideas? Thanks, -David _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.gif
Re: Transferred Object Last Changed Value Set to Timestamp
David, THAT is exactly the reason I don't use the last modified as a trigger..I force the developers on my team to actually say 'I want this included' J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Thursday, April 12, 2012 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Transferred Object Last Changed Value Set to Timestamp ** Hi Doug I *think* he is referring to importing workflow objects, not form data. The modified date is indeed set to the current date in that situation. Even more annoying for me is when working with Application objects, adding a new form to the Application resets the last modified time for *all* forms in the Application. If you are trying to track changed objects by when they were last modified, for example to prepare a delta definitions file, this 'feature' is really troublesome. Regards David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ http://www.e-servicesuite.co.uk http://www.e-servicesuite.co.uk/ http://e-servicesuite.com/ Description: cid:image001.gif@01CCE023.38E7E320 ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: 12 April 2012 17:54 To: arslist@ARSLIST.ORG Subject: Re: Transferred Object Last Changed Value Set to Timestamp ** Everyone, If you use the Import Tool, simply map the Last Modified Date and Last Modified User fields from the source to the target. It uses the ARMergeEntry() call and if those fields are supplied, the AR System Server will retain them and not set these fields to the current values. If not mapped, they will set these fields to the current values. Now, I would expect you to be able to map these values as well when using other transfer sources like Migrator. IF this is not possible, then there is a limitation in the product and you should definitely send in a problem report so it can be addressed. I import data all the time from old sources all the time and the dates and names are all retained as I map all fields into the system. Take a look at the fields you are mapping and add these if they are not defined. Again, if you cannot include these fields in the mapping for some transfer mechanism or if you do and the values are not retained, then there is a problem that needs reporting and fixing. I know the Import Tool does the right thing because it is working for me. So, you could use the Import Tool to import the data with these fields mapped to get the data transferred correctly today even if there is a problem with another tool. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Thursday, April 12, 2012 6:24 AM To: arslist@ARSLIST.ORG Subject: Transferred Object Last Changed Value Set to Timestamp ** Folks, My transfers from a 6.3 server to a 7.1 server via Migrator 7.1.00 p006 set the Last Changed Time on each imported object to the time of creation on the server. I thought this might be a problem with the Migrator mask setting, but the same thing happens when definitions that have the correct date are imported via the 7.1 Admin Tool. Any ideas? Thanks, -David _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.gif
Re: Remedy System comes to a standstill/unresonsive
We were having some intermittent response issues and of course the finger always points to the application or database. We're also on Sun Solaris but ARS v7.5, Oracle 10g. I've started using rrr|Log and love, love, love that program (www.rrr.se). I can quickly see any sql statements taking longer than I'd expect and work to correct them. Although when things take 2/100's of a second I think they're in pretty good shape. But I was able to spot people doing full table scan queries and coach them (polite terminology) in how to do them properly, and the subsequently make sure they're doing it that way. It also shows thread information and lapse times. You can use the evaluation portion but for us was about 2 minutes worth of log file. It was a one minute demo to the CTO to get approval for full version. I do believe I saw a twinkle in his eye and his mouth involuntary dropped open. Good job Misi !!! Plus now I get to point to the network guys ... lol !!! Susan On Thu, Apr 12, 2012 at 10:01 AM, arsl...@remedy.us.com arsl...@remedy.us.com wrote: ** ** Check if you are retaining your incoming/outgoing emails in the AR System Eamil Messages form. I have noticed that same server issue when a lot of emails are stored in the form. Phil On April 12, 2012 at 10:26 AM LJ LongWing lj.longw...@gmail.com wrote: Jamie, I think the most likely of the solutions, are those presented by Ron regarding thread counts. Recently there have been some good discussions on the list regarding server statistics and how to determine if you need more threads, I would recommend checking them out -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Wednesday, April 11, 2012 11:20 AM To: arslist@ARSLIST.ORG Subject: Remedy System comes to a standstill/unresonsive We've been experiencing intermittent issues where all of a sudden our Remedy system comes to a standstill and is unresponsive to the end user for 10-15mins. The end users are experiencing this in both the client and the web. The strange thing is that there are no errors outputted to the arerror.log file and the end users are not receiving any errors such as timeouts. We have automated montioring setup to ping the IP Address every 5 secs and have not received any alerts. We have montiored the databse and haven't found really any long running queries during the time of the issues that we think is contributing to the issues. We've now turned on the normal app logging of API/SQL/Filter/Esc and opened up a ticket with BMC Support, but looking for some Out of the Box thinking from the group on where to maybe look or if anyone has had similar issues. ARS/Midtier 7.5 Patch 6 ITSM 7.5.01 Patch 1 Atrium Core 7.5 Patch 2 SLM 7.5.00 Kinetic Survey Kinetic Request 4 Sun Solaris AR Servers in a server group behind loadbalancer Oracle Database 4 Windows VM Midtier servers behind load balancer Integrations with AR servers: OIM BladeLogic/BAO IBRSD with ProactiveNet, Patrol Control M TMART Yep, we've been drinking the BMC blue kool-aid for the most part :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
runmacro date prompt OK in ARuser, but fails in runmacro
I built a macro in ARuser that prompts for a date. When I run the macro in ARuser, it accepts my typing in: 04/04/2012 A runmacro execution (from a filter or in a CMD window) fails with: -p StartDate=04/03/2012 also fails with: -p StartDate=04/03/2012 also fails with: -p StartDate=04/03/2012 00:00:00 also fails with: -p StartDate=04/03/2012 00:00:00 AR versions 7.0 have accepted: -p StartDate=04/03/2012 Anyone know of a 'new' trick I'm missing? (under a bit of a time crunch here ...) THANKS, Joel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: runmacro date prompt OK in ARuser, but fails in runmacro
Do you have an ARDATE (or is it ARDATEONLY) environment variable changing the format of a date? What happens if you use the numeric value for the date? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D. Sender Sent: Thursday, April 12, 2012 1:36 PM To: arslist@ARSLIST.ORG Subject: runmacro date prompt OK in ARuser, but fails in runmacro I built a macro in ARuser that prompts for a date. When I run the macro in ARuser, it accepts my typing in: 04/04/2012 A runmacro execution (from a filter or in a CMD window) fails with: -p StartDate=04/03/2012 also fails with: -p StartDate=04/03/2012 also fails with: -p StartDate=04/03/2012 00:00:00 also fails with: -p StartDate=04/03/2012 00:00:00 AR versions 7.0 have accepted: -p StartDate=04/03/2012 Anyone know of a 'new' trick I'm missing? (under a bit of a time crunch here ...) THANKS, Joel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferred Object Last Changed Value Set to Timestamp
Everyone, My error in reading. But, my answer was correct if the question was about data! Now about structures, we have an issue about what last modified is about. It can be used for a number of different things. In one case, a critical use is for the server to tell when there has been a change to the structure definition of the server. Well, when you load a new object from another environment, it is NEW to the current environment. Keeping the date from that other environment will not allow the current server to see that it is a new object as it uses that timestamp to tell when it was new. When you are checking to see if you are up to date for a given definition, that timestamp is critical for the clients or the server itself to tell that things are changed. I understand the use of this value can be something else. And, that is valid. But, to be able to meet both needs would require two different timestamps and we have only one at this time. So, the idea is a valid one, but we need to use the timestamp for the purpose that the system uses it today as it is a fundamental part of the sync/update of definitions between clients and servers. At this time, you would need to capture the data you are looking for in another place (maybe the change diary where you should be documenting what changes you are making and the timestamps there will be retained over a transfer). Just an explanation of the reason the structure timestamp works the way it does and why it has to be that way. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Thursday, April 12, 2012 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Transferred Object Last Changed Value Set to Timestamp ** Hi Doug I *think* he is referring to importing workflow objects, not form data. The modified date is indeed set to the current date in that situation. Even more annoying for me is when working with Application objects, adding a new form to the Application resets the last modified time for *all* forms in the Application. If you are trying to track changed objects by when they were last modified, for example to prepare a delta definitions file, this 'feature' is really troublesome. Regards David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.ukmailto:david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.ukhttp://www.westoverconsulting.co.uk/ http://www.e-servicesuite.co.ukhttp://www.e-servicesuite.co.uk/ [cid:image001.gif@01CD18A0.5026B380]http://e-servicesuite.com/ ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: 12 April 2012 17:54 To: arslist@ARSLIST.ORG Subject: Re: Transferred Object Last Changed Value Set to Timestamp ** Everyone, If you use the Import Tool, simply map the Last Modified Date and Last Modified User fields from the source to the target. It uses the ARMergeEntry() call and if those fields are supplied, the AR System Server will retain them and not set these fields to the current values. If not mapped, they will set these fields to the current values. Now, I would expect you to be able to map these values as well when using other transfer sources like Migrator. IF this is not possible, then there is a limitation in the product and you should definitely send in a problem report so it can be addressed. I import data all the time from old sources all the time and the dates and names are all retained as I map all fields into the system. Take a look at the fields you are mapping and add these if they are not defined. Again, if you cannot include these fields in the mapping for some transfer mechanism or if you do and the values are not retained, then there is a problem that needs reporting and fixing. I know the Import Tool does the right thing because it is working for me. So, you could use the Import Tool to import the data with these fields mapped to get the data transferred correctly today even if there is a problem with another tool. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Thursday, April 12, 2012 6:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Transferred Object Last Changed Value Set to Timestamp ** Folks, My transfers from a 6.3 server to a 7.1 server via Migrator 7.1.00 p006 set the Last Changed Time on each imported object to the time of creation on the server. I thought this might be a problem with the Migrator mask setting, but the same thing happens when definitions that have the correct date are imported via the 7.1 Admin Tool. Any ideas? Thanks, -David _attend WWRUG12
Re: runmacro date prompt OK in ARuser, but fails in runmacro
We have not set ARDATE or ARDATEONLY. Using the defaults. ARERR 1590 says the date format is invalid. Thanks, Joel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARSFAQ! ARSFAQ! - Stackoverflow(ish) clone for Remedy QA - BETA
Hello Fellow ARServants(?): I know, I know why do we need yet another Remedy QA site, right? Well I could answer that in various ways but either way it goes it will be my opinion so I won't answer it. I will let you answer that questions for yourself. Who do you trust more than yourself? Exactly! Take a dive and find the bugs-just don't eat them. I don't know what that means so I digress. Please feel free to visit arsfaq.com and play around until you break something. Upfront here are the things I have not enabled: 1. Facebook Integration! - You ask why not, I ask WHY? If it is totally necessary that it be enabled I will go ahead and do so, for now we are in beta and I just don't see the point of it at the moment. Doesn't Facebook know enough about you already? I kid, I kid. 2. Twitter Integration! - You ask why not, I say SEE item 1 in this list. 3. I think MyOpenID works - I don't know for sure because everything works for the admin - I need the user to tell me the truth. Yes, I can handle the truth! Get it? No? Okay, never mind. I am doing this as a pilot so if the feedback, responses, and/or criticisms are minimal I will have to cancel the show, err, I mean site. Have a go and tell me what you think. I can be reached at mlat...@arsfaq.com if you need to shout at me, curse me, or give me accolades. I prefer the latter. Have a beneficial life but for now just work on having a beneficial today! Yes I know it can be pronounced either mistakenly or on purpose as ARSE-FAQ! Enough already! :D ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: runmacro date prompt OK in ARuser, but fails in runmacro
I just tried the date value in seconds (i.e. 1334257637) and it, too failed. sigh Joel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) clone for Remedy QA - BETA
I have re-posted this because the html version didn't seem to format correctly and it may have been a chore for most to read the content-it was for me. Hello Fellow ARServants(?): I know, I know why do we need yet another Remedy QA site, right? Well I could answer that in various ways but either way it goes it will be my opinion so I won't answer it. I will let you answer that questions for yourself. Who do you trust more than yourself? Exactly! Take a dive and find the bugs-just don't eat them. I don't know what that means so I digress. Please feel free to visit arsfaq.com and play around until you break something. Upfront here are the things I have not enabled: 1. Facebook Integration! - You ask why not, I ask WHY? If it is totally necessary that it be enabled I will go ahead and do so, for now we are in beta and I just don't see the point of it at the moment. Doesn't Facebook know enough about you already? I kid, I kid. 2. Twitter Integration! - You ask why not, I say SEE item 1 in this list. 3. I think MyOpenID works - I don't know for sure because everything works for the admin - I need the user to tell me the truth. Yes, I can handle the truth! Get it? No? Okay, never mind. I am doing this as a pilot so if the feedback, responses, and/or criticisms are minimal I will have to cancel the show, err, I mean site. Have a go and tell me what you think. I can be reached at mlat...@arsfaq.com if you need to shout at me, curse me, or give me accolades. I prefer the latter. Have a beneficial life but for now just work on having a beneficial today! Yes I know it can be pronounced either mistakenly or on purpose as ARSE-FAQ! Enough already! :D ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) clone for Remedy QA - BETA
JARS: Just Another Remedy Site Michael, I take it you haven't searched to see how many similar sites already exist? Here I was hoping someone had started the WIKI Book. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Latham Sent: April 12, 2012 3:16 PM To: arslist@ARSLIST.ORG Subject: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) clone for Remedy QA - BETA I have re-posted this because the html version didn't seem to format correctly and it may have been a chore for most to read the content-it was for me. Hello Fellow ARServants(?): I know, I know why do we need yet another Remedy QA site, right? Well I could answer that in various ways but either way it goes it will be my opinion so I won't answer it. I will let you answer that questions for yourself. Who do you trust more than yourself? Exactly! Take a dive and find the bugs-just don't eat them. I don't know what that means so I digress. Please feel free to visit arsfaq.com and play around until you break something. Upfront here are the things I have not enabled: 1. Facebook Integration! - You ask why not, I ask WHY? If it is totally necessary that it be enabled I will go ahead and do so, for now we are in beta and I just don't see the point of it at the moment. Doesn't Facebook know enough about you already? I kid, I kid. 2. Twitter Integration! - You ask why not, I say SEE item 1 in this list. 3. I think MyOpenID works - I don't know for sure because everything works for the admin - I need the user to tell me the truth. Yes, I can handle the truth! Get it? No? Okay, never mind. I am doing this as a pilot so if the feedback, responses, and/or criticisms are minimal I will have to cancel the show, err, I mean site. Have a go and tell me what you think. I can be reached at mlat...@arsfaq.com if you need to shout at me, curse me, or give me accolades. I prefer the latter. Have a beneficial life but for now just work on having a beneficial today! Yes I know it can be pronounced either mistakenly or on purpose as ARSE-FAQ! Enough already! :D ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) clone for Remedy QA - BETA
In all actuality, I have not. It's a pilot for other ventures I intend to take to be honest. The thing has been parked in BETA for like 6 months or so. I was too lazy to deploy it. I pressed the go button and said oh well what the heck, no loss no foul (I didn't really say that). Date: Thu, 12 Apr 2012 15:26:12 -0400 From: arsl...@danielbloom.ca Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) clone for Remedy QA - BETA To: arslist@ARSLIST.ORG JARS: Just Another Remedy Site Michael, I take it you haven't searched to see how many similar sites already exist? Here I was hoping someone had started the WIKI Book. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Latham Sent: April 12, 2012 3:16 PM To: arslist@ARSLIST.ORG Subject: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) clone for Remedy QA - BETA I have re-posted this because the html version didn't seem to format correctly and it may have been a chore for most to read the content-it was for me. Hello Fellow ARServants(?): I know, I know why do we need yet another Remedy QA site, right? Well I could answer that in various ways but either way it goes it will be my opinion so I won't answer it. I will let you answer that questions for yourself. Who do you trust more than yourself? Exactly! Take a dive and find the bugs-just don't eat them. I don't know what that means so I digress. Please feel free to visit arsfaq.com and play around until you break something. Upfront here are the things I have not enabled: 1. Facebook Integration! - You ask why not, I ask WHY? If it is totally necessary that it be enabled I will go ahead and do so, for now we are in beta and I just don't see the point of it at the moment. Doesn't Facebook know enough about you already? I kid, I kid. 2. Twitter Integration! - You ask why not, I say SEE item 1 in this list. 3. I think MyOpenID works - I don't know for sure because everything works for the admin - I need the user to tell me the truth. Yes, I can handle the truth! Get it? No? Okay, never mind. I am doing this as a pilot so if the feedback, responses, and/or criticisms are minimal I will have to cancel the show, err, I mean site. Have a go and tell me what you think. I can be reached at mlat...@arsfaq.com if you need to shout at me, curse me, or give me accolades. I prefer the latter. Have a beneficial life but for now just work on having a beneficial today! Yes I know it can be pronounced either mistakenly or on purpose as ARSE-FAQ! Enough already! :D ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Job Opportunity(s): Herndon, VA; Dallas, TX; Richmond, VA
REMEDY ENGINEER / DEVELOPER Intact Technology has an IMMEDIATE and URGENT requirement for a Remedy Engineer / Developer for the following locations. Location: Herndon, VA; Dallas, TX; Richmond, VA Long Term Projects Summary The Remedy Engineer(s) will lead development, configuration, customization, performance, and maintenance of BMC Remedy IT Service Management Suite 7.x applications, key AR system components, and other integrated products. Duties and Responsibilities - Responsible for the installation, configuration, customization and maintenance of key integrated products and components of BMC Remedy IT Service Management Suite. Integrated products and components to be supported include but are not limited to: Remedy Mid-Tier 7.x - Design, engineer, install, configure, integrate, test complex architectures and component configurations and other product integrations relating to BMC Remedy IT Service Management Suite products and/or solutions. - Develop and administer BMC Remedy ARS applications and implementation of new functionality including forms, workflow, alerts, filters, escalations, menus, and other related components. - Create detailed design documents and functional specifications for new applications and services and for enhancements to existing BMC Remedy ITSM applications and/or components. - Contribute to design sessions with Architects and IT Operations Engineers. - Coordinate with database administrators to configure, tune and maintain the database. - Assist in the definition of business requirements, determine scope, estimate work effort and determine duration of development activities. - Coordinate with functional and technical groups to translate business requirements into technical design documents. - Assist with the development of Remedy reports using Analytics and/or Crystal Reports. - Administer, tune, troubleshoot and support deployed solutions in a mission critical 24x7 environment. - Ability to work well within team environment. Strong written and verbal communication skills. - Responsible for future upgrades and management of Development, QA, and Production environments. Requirements Education: Bachelor's degree or higher in Computer Science or related discipline. - Minimum of five years in technical consulting or computer science experience. - Minimum of 5 years in-depth hands-on experience, practical and theoretical knowledge of installation, configuration, development and production support of the BMC Remedy IT Service Management Suite 7.x. - Must have hands-on experience with product integrations with the following: - Active Directory - Integrations with BMC and non-BMC operations management products (experience with HP tools such as NNMi, OM, OMi, DDMA, DDMi, etc a plus) Please contact me at your earliest opportunity. Sincerely, John Clipp 240-343-4440 jcl...@intact-tech.commailto:jcl...@intact-tech.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Change Relationship Search
Good afternoon, My users are being very irritated by something that seems like it should be simple, but isn't working right in ITSM 7.6.4 SP2. Here is the use case: 1. From a CRQ that is open on your screen, click the Create Relationship to menu under Quick Action. 2. Select Infrastructure Change. 3. On this window, enter the Infrastructure Change ID of another CRQ. 4. The result comes up, but the ID field is blank. Title and Excerpt are not. 5. Select the result that came up. 6. Click the Relate button at the bottom of the form. In my system, the result is an error message saying, To relate an entry to: Infrastructure Change, first search for the Infrastructure Change using any combination of the search criteria. When the Infrastructure Change is found, select the corresponding entry in the table, then click Relate. (ARERR 2340050) which is generic. We have a workaround by clicking on Advanced Search and manually relating it that way. Also it seems to work if we search on the text of the Summary or Notes fields instead of the actual Infrastructure Change ID. Has anyone else experienced this, and if so, have you solved it? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
member of a support group
Hello world! This is probably a really dumb question, but how can I find out if a user is part of a certain support group for use in a qualification? EG $Support Group$ LIKE $USER$ Any help would be greatly appreciated. Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: member of a support group
Two ways.. Either check if the group is a part of $GROUPS$ keyword using a like comparison or use a Application-Confirm-Group in a set field operation.. if the result is 0 he is not a member, if the result is 1 he is a member.. Joe From: Benz, Michael Sent: Thursday, April 12, 2012 11:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: member of a support group ** Hello world! This is probably a really dumb question, but how can I find out if a user is part of a certain support group for use in a qualification? EG $Support Group$ LIKE $USER$ Any help would be greatly appreciated. Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: member of a support group
The $Groups$ appears to be a list of security groups, not support groups, And how do I use Application-Confirm-Group? Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, 13 April 2012 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: member of a support group ** Two ways.. Either check if the group is a part of $GROUPS$ keyword using a like comparison or use a Application-Confirm-Group in a set field operation.. if the result is 0 he is not a member, if the result is 1 he is a member.. Joe From: Benz, Michaelmailto:michael.b...@holcim.com Sent: Thursday, April 12, 2012 11:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: member of a support group ** Hello world! This is probably a really dumb question, but how can I find out if a user is part of a certain support group for use in a qualification? EG $Support Group$ LIKE $USER$ Any help would be greatly appreciated. Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: member of a support group
In a set field operation, use the process action and then run that process as @@: Application-Confirm-Group “Group Name” The field you try to set that will either get a value of 0 or 1. That field is typically a display only field used for that purpose.. $GROUPS$ should have support groups too. Usage would be something like $GROUPS$ LIKE (“%” + “Group Name” + “%”). With these later versions you do not have to check if the group is only at the beginning or only at the end because the groups string now has a ; at the beginning and end of the string.. So it will always be in the middle of the whole string.. Joe From: Benz, Michael Sent: Thursday, April 12, 2012 11:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: member of a support group ** The $Groups$ appears to be a list of security groups, not support groups, And how do I use “Application-Confirm-Group”? Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, 13 April 2012 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: member of a support group ** Two ways.. Either check if the group is a part of $GROUPS$ keyword using a like comparison or use a Application-Confirm-Group in a set field operation.. if the result is 0 he is not a member, if the result is 1 he is a member.. Joe From: Benz, Michael Sent: Thursday, April 12, 2012 11:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: member of a support group ** Hello world! This is probably a really dumb question, but how can I find out if a user is part of a certain support group for use in a qualification? EG $Support Group$ LIKE $USER$ Any help would be greatly appreciated. Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
