Descriptions on Product/CI Types their attributes and then CI Relationships.
Good Day All I have looked at a system called iServer from Orbus Software and as part of its documentation they provide a table giving you the following: * All Objects Types * All the Attributes associated to the relevant Object Type. * Description of all the Attributes. I did try to get this information on Google, BMC pages and other places. I have been unsuccessful to locate similar documentation on BMC AtriumCore7.6.04 for this reason I have decided to ask the ARSLIST for some assistance. I am looking for descriptions on the following areas in BMC AtriumCore7.6.04 * Different Product Type * All the different CI Types * All the Attributes associated to the relevant CI Type (Classes) * CI Relationships I have also looked through the Atrium documentation however, they either don't list and describe all the attributes or I am looking at the wrong document. Can anyone tell me where I can find this information. Regards Enslin van Blerk Connect with South Africas leading Internet Service Provider and discover the magic of the Internet and all its possibilities. Call 087 700 5000 or click here(http://www.mweb.co.za/productspricing/Home.aspx) for more. MWEB :-) CONNECT AND YOU CAN. This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.com for a copy. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Descriptions on Product/CI Types their attributes and then CI Relationships.
Hi Enslin, There are few documents regarding this. There's a good BMC image of the CMDB which will give you the CI Types. That information is also available with the class manager. Each release introduces more fields and tables. The CMDB is extensible - a good feature. So any missing CI Types can be built with OOTB ITSM - involving no customisation. Further because ITSM is built on Remedy, customisation is relatively easy. Product Types are as many as you may wish. These are help in several tables with a root at PCT:Product Catalog. Product Catalogue entries may be created at will selecting from the various CI classes. The GUI and menus will help define these and other questions you may have. To help, we offer a free structure spreadsheet for 7.6.04, 8.0, 8.1. This will list all forms, form types, aliases, any help (very poor), as well as all attributes in all forms. Again, unfortunately this is just a list of attributes. As all help seems to be absent, it does not mean any attribute is in use (there are many that are not), nor what data an attribute may hold. Only running many queries or working with data on an intimate level will give you that. I suspect that that is true with systems that may have more documentation as well as documents cover higher level objects and rarely delve into detail of specific attributes. In the spreadsheet forms section simply put a filter on Schema Name begins with BMC.CORE and one on Type: contains JOIN. This will give you the list of CIs (and relationships). You can put the same filter on fields but remember that most fields are from the single table BaseElement. All CIs originate from this root class. Filter on Type NORMAL and the same schema qualification to select the specific attributes of each CI Class - that is attributes that are defined by that class. Please see www.softwaretoolhouse.com under our Freebies and select the version you might want. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and out Freebies Section for a ITSM 7.6.04, 8.0, and 8.1 Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Enslin Van Blerk - MWEB Sent: November-04-13 09:34 To: arslist@ARSLIST.ORG Subject: Descriptions on Product/CI Types their attributes and then CI Relationships. ** Good Day All I have looked at a system called iServer from Orbus Software and as part of its documentation they provide a table giving you the following: . All Objects Types . All the Attributes associated to the relevant Object Type. . Description of all the Attributes. I did try to get this information on Google, BMC pages and other places. I have been unsuccessful to locate similar documentation on BMC AtriumCore7.6.04 for this reason I have decided to ask the ARSLIST for some assistance. I am looking for descriptions on the following areas in BMC AtriumCore7.6.04 . Different Product Type . All the different CI Types . All the Attributes associated to the relevant CI Type (Classes) . CI Relationships I have also looked through the Atrium documentation however, they either don't list and describe all the attributes or I am looking at the wrong document. Can anyone tell me where I can find this information. Regards Enslin van Blerk _ http://www.mweb.co.za/productspricing/2/Home/AsAdvertised/MWEBADSL.aspx footer (34K) _ This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer http://www.mweb.co.za/disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.com for a copy. _ No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3426 / Virus Database: 3222/6805 - Release Date: 11/03/13 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image003.jpg smime.p7s Description: S/MIME cryptographic signature
ARDBCPlugin and getEntry function call
Hi listers, I'm trying to implement a custom ARDBCPlugin on the bassis of ARDBCSample code. So far I'm able to perform a seach on the entire table. The problem is with a paramtrized query. I got implemented support for a simle qualification criteria ( LIKE, =) Even though the query is constructed properly (eg. SELECT * FROM tablename WHERE login ='username') I have only first record returned (with Request ID = 1) regardless of the value of the login field. Upon further investigation I found that the getEntry function: getEntry(ARPluginContext context, String tableName, ListARVendorField fields, long transid, String entryId, int[] fieldIds) always gets 1 as a value of entryID parameter. My questions are: Where the value comes from and do I need to implement something to handle correctly returned value of entryId? How to get through this problem? Any help will be greatly appreciated. Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARDBCPlugin and getEntry function call
Hi, Field ID 1 has special meaning to Remedy. It is a max 15 character string. This is the key between the list of entries returned to you, and individual records retrieved with GetList. You must support field id 1 and the 15-character key in order to get this to work. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi listers, I'm trying to implement a custom ARDBCPlugin on the bassis of ARDBCSample code. So far I'm able to perform a seach on the entire table. The problem is with a paramtrized query. I got implemented support for a simle qualification criteria ( LIKE, =) Even though the query is constructed properly (eg. SELECT * FROM tablename WHERE login ='username') I have only first record returned (with Request ID = 1) regardless of the value of the login field. Upon further investigation I found that the getEntry function: getEntry(ARPluginContext context, String tableName, ListARVendorField fields, long transid, String entryId, int[] fieldIds) always gets 1 as a value of entryID parameter. My questions are: Where the value comes from and do I need to implement something to handle correctly returned value of entryId? How to get through this problem? Any help will be greatly appreciated. Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Thread configuration
All, We've just run through an upgrade on a server group from 7.0.1 to 7.1.0 (latest patch of each). The primary upgrade ran fine. Secondary seemed to run through fine as well, until users started logging on this morning, when it went slow. Turns out that the 7.1.0 installer amended the thread configuration on the secondary. Previous : Private-RPC-Socket: 390601 1 15 Private-RPC-Socket: 390620 6 35 Private-RPC-Socket: 390625 1 40 Private-RPC-Socket: 390635 6 45 New : Private-RPC-Socket: 390601 1 15 Private-RPC-Socket: 390620 6 35 Private-RPC-Socket: 390625 1 40 Private-RPC-Socket: 390635 6 45 Private-RPC-Socket: 390620 2 2 Private-RPC-Socket: 390635 2 2 390620 and 390635 were effectively replaced. Turns out the same thing happened on our test server group environment, but we never had more than a couple of users to check on performance. Commented out the two new lines and performance returned to normal. Our production servers are running solaris, and both are running 32 cores. Which - according to the old theory - means that our thread config is still incorrect. Does the min=3xCPUs, max=5xCPUs still count for much? Is the calculation based on nn x Number of cores or nn x number of CPUs? Regards Dave Barber ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: flashboard not displaying from user tool
Sandeep, Even the user tool uses the Mid-Tier to render flashboards...I believe the Client uses the settings in the server config of the mid-tier url to get to the proper information. Have those settings been changed? On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey sandeep.rem...@gmail.comwrote: ** Dear List, I have 2-3 flash-boards which is populating correctly in web browser but its not populating via aruser tool. Even in aruser tool it was displaying few days back but suddenly stopped displaying. Can any body suggest why behaving like this? Envt: 7.6.04 sp4 windows 2k8 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Thread configuration
Dave, My understanding was 3X for Fast, 5X for List...BOTH are MAX values...neither are Min values. The idea is that it's a 'calculated' maximum for your hardware for optimum performance. What the minimum should be is entirely up to your system. If your system is working will with 6 min and 35/45 max respective...that's good. I personally like to set the min to somewhere around 2, then 'let the system run' and see where the thread counts are at in general, and adjust my min's appropriately. The idea behind having a min/max is that starting a thread takes time, so you don't necessarily want to be waiting for that thread to start during load...so you want your min to be high enough to handle your 'standard' configuration, but not so high as to have wasted resources. I have always considered the max to be a 'to handle overflow' type of setting...you want to allow your system to grow within certain parameters, but not unlimited. On Mon, Nov 4, 2013 at 7:55 AM, Dave Barber daddy.bar...@gmail.com wrote: ** All, We've just run through an upgrade on a server group from 7.0.1 to 7.1.0 (latest patch of each). The primary upgrade ran fine. Secondary seemed to run through fine as well, until users started logging on this morning, when it went slow. Turns out that the 7.1.0 installer amended the thread configuration on the secondary. Previous : Private-RPC-Socket: 390601 1 15 Private-RPC-Socket: 390620 6 35 Private-RPC-Socket: 390625 1 40 Private-RPC-Socket: 390635 6 45 New : Private-RPC-Socket: 390601 1 15 Private-RPC-Socket: 390620 6 35 Private-RPC-Socket: 390625 1 40 Private-RPC-Socket: 390635 6 45 Private-RPC-Socket: 390620 2 2 Private-RPC-Socket: 390635 2 2 390620 and 390635 were effectively replaced. Turns out the same thing happened on our test server group environment, but we never had more than a couple of users to check on performance. Commented out the two new lines and performance returned to normal. Our production servers are running solaris, and both are running 32 cores. Which - according to the old theory - means that our thread config is still incorrect. Does the min=3xCPUs, max=5xCPUs still count for much? Is the calculation based on nn x Number of cores or nn x number of CPUs? Regards Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: flashboard not displaying from user tool
Hi LJ, Are you talking about AR Server information or mid tier config page one settings need to check? I didnt change anything in last few days. Earlier it was working fine in both browser as well as in aruser tool. But since 2-3 days suddenly stopped displaying flashboards in aruser tool but thru browser its showing. Even I puzzled because for both aruser tool and browser may uses same setting for flashboards. -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 8:25 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Sandeep, Even the user tool uses the Mid-Tier to render flashboards...I believe the Client uses the settings in the server config of the mid-tier url to get to the proper information. Have those settings been changed? On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey sandeep.rem...@gmail.comwrote: ** Dear List, I have 2-3 flash-boards which is populating correctly in web browser but its not populating via aruser tool. Even in aruser tool it was displaying few days back but suddenly stopped displaying. Can any body suggest why behaving like this? Envt: 7.6.04 sp4 windows 2k8 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: flashboard not displaying from user tool
I'm talking about the Server Administration console (Remedy Server), Advanced tab, 'Default Web Path' setting. If I'm not mistaken, that is what's used to render the flashboards for the client. On Mon, Nov 4, 2013 at 8:16 AM, Sandeep Pandey sandeep.rem...@gmail.comwrote: ** Hi LJ, Are you talking about AR Server information or mid tier config page one settings need to check? I didnt change anything in last few days. Earlier it was working fine in both browser as well as in aruser tool. But since 2-3 days suddenly stopped displaying flashboards in aruser tool but thru browser its showing. Even I puzzled because for both aruser tool and browser may uses same setting for flashboards. -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 8:25 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Sandeep, Even the user tool uses the Mid-Tier to render flashboards...I believe the Client uses the settings in the server config of the mid-tier url to get to the proper information. Have those settings been changed? On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear List, I have 2-3 flash-boards which is populating correctly in web browser but its not populating via aruser tool. Even in aruser tool it was displaying few days back but suddenly stopped displaying. Can any body suggest why behaving like this? Envt: 7.6.04 sp4 windows 2k8 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
First of all, I want to thank everyone for their input. I checked and double checked everything you suggested. What I found is that my State is always blank when I'm in Dev Studio. So when I add a form to an application (in this case the Remedy Asset Management app) it was wiping out the State (which was set to Production-which I couldn't see). I'm working on version 8.1 of Dev Studio and version 7.6.04 sp4. My colleagues can see the state and they are working on Dev Studio version 7.6.4, but I can't. So that was the problem. UGH! Thanks again! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Thursday, October 31, 2013 8:43 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, Is Staging in a server group by any chance? Do the permissions work in the User tool? I've had issues where if you refresh the mid-tier cache too soon after a code change the roles seem to not work. If you wait until the server group has recached and then flush all is good. This was on ARS 7.5 patch 7. Rod On 1 November 2013 08:36, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: OK, I found where I can set the state. It's blank in Dev and in Stage. I changed it to Production on Stage (and Dev) and then saved the application.Refreshed the cache and still working the same way. Dev is fine Stage is not. This is an OOB application (Remedy Asset Management). The only thing we do to this app is add some custom forms to it (to assume the roles). I might have to call support soon. I just don't see any difference with Dev. Ugh! Thanks everyone! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 31, 2013 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Been bit by that one before... :) On Oct 31, 2013 7:45 AM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, On the off chance, is the application not in Production mode for this environment? Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_
Re: Thread configuration
Many thanks for that. It was interesting to see how the one working server coped with the load this morning. Typically around 600 users per server, the load was all directed to one and while it slowed down, it didn't slow down by that much (opening an incident went from 7 secs to about 12). I think that our current configuration (aside from the 7.1.0 thread changes) is probably sufficient. Some of our users would question current application performance, but complaining about systems is what keeps them happy. Regards Dave On 4 November 2013 15:11, LJ LongWing lj.longw...@gmail.com wrote: ** Dave, My understanding was 3X for Fast, 5X for List...BOTH are MAX values...neither are Min values. The idea is that it's a 'calculated' maximum for your hardware for optimum performance. What the minimum should be is entirely up to your system. If your system is working will with 6 min and 35/45 max respective...that's good. I personally like to set the min to somewhere around 2, then 'let the system run' and see where the thread counts are at in general, and adjust my min's appropriately. The idea behind having a min/max is that starting a thread takes time, so you don't necessarily want to be waiting for that thread to start during load...so you want your min to be high enough to handle your 'standard' configuration, but not so high as to have wasted resources. I have always considered the max to be a 'to handle overflow' type of setting...you want to allow your system to grow within certain parameters, but not unlimited. On Mon, Nov 4, 2013 at 7:55 AM, Dave Barber daddy.bar...@gmail.comwrote: ** All, We've just run through an upgrade on a server group from 7.0.1 to 7.1.0 (latest patch of each). The primary upgrade ran fine. Secondary seemed to run through fine as well, until users started logging on this morning, when it went slow. Turns out that the 7.1.0 installer amended the thread configuration on the secondary. Previous : Private-RPC-Socket: 390601 1 15 Private-RPC-Socket: 390620 6 35 Private-RPC-Socket: 390625 1 40 Private-RPC-Socket: 390635 6 45 New : Private-RPC-Socket: 390601 1 15 Private-RPC-Socket: 390620 6 35 Private-RPC-Socket: 390625 1 40 Private-RPC-Socket: 390635 6 45 Private-RPC-Socket: 390620 2 2 Private-RPC-Socket: 390635 2 2 390620 and 390635 were effectively replaced. Turns out the same thing happened on our test server group environment, but we never had more than a couple of users to check on performance. Commented out the two new lines and performance returned to normal. Our production servers are running solaris, and both are running 32 cores. Which - according to the old theory - means that our thread config is still incorrect. Does the min=3xCPUs, max=5xCPUs still count for much? Is the calculation based on nn x Number of cores or nn x number of CPUs? Regards Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Relationship tab on the Incident form
Good solid advice! Thanks Roger! On Fri, Nov 1, 2013 at 2:40 PM, Roger Justice rjust2...@aol.com wrote: ** With the introduction of Overlays I always start with determining if a new form is needed. I use the quantity of fields since adding 1-4 fields is simple, when I get to 5+ I recommend a new form and then I will add a maximum of 3 fields to the Incident form. Create and View button and a table field. As you have indicated your requirement does not need a create button. -Original Message- From: Warren R. Baltimore II warrenbaltim...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Nov 1, 2013 2:37 pm Subject: Re: Relationship tab on the Incident form ** I think your right. I'm just trying to keep the mods to a min, but it's goiing to either be workflow mod or view/form mod The latter is certainly the easiest to track! On Fri, Nov 1, 2013 at 2:34 PM, Roger Justice rjust2...@aol.com wrote: ** The answer I just sent would be the best solution. To minimize the customization I would suggest that you create a new Table field and a view button. This will allow the user to see the data on you custom form and when an upgrade is done not cause issues since you did not modify an existing capability. -Original Message- From: Warren R. Baltimore II warrenbaltim...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Nov 1, 2013 2:31 pm Subject: Re: Relationship tab on the Incident form ** I may have not been very clear. It has to do with Security Incidents (viruses etc.) When a ticket affected by this integration is created, it spawns a child forrm with some additional fields that require an answer. All of this information is then pushed to another Remedy system so that it can be tracked by a second organization. Each one of these entries is created whenever there is a create or modification made. I want the technician to be able to see the past entries for each incident (one to many) on the relationships tab. Make better sense? On Fri, Nov 1, 2013 at 2:20 PM, Mitcham, Ross ross_mitc...@bmc.comwrote: ** What is this association? Does it NEED to be seen on the same table as associations? I only ask, as this would be a wide ranging customization that might be better served as a separate child form? There are many other areas in incident stored in their own form where there is no need for the one to many relationship type associations (assignment, impacted areas etc). Is it possible that this could be done in this manner? Apologies if I have not correctly understood your requirements, Regards, *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II *Sent:* Friday, November 01, 2013 2:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Relationship tab on the Incident form ** ARS / ITSM 7.6.04 I'm still learning the ins and outs of the Incident form in 7.6.04. And I'm curious about something. I've created a secondary form that will track specific information related to a certain type of incident. The entry is created when the Incident ticket is submitted. It then pops up and get's some addl. information for the incident and then closes. So, on the HPD:Help Desk form, the Relationships tab has the z2TH Association Table that shows entries in the HPD:Associations field. It also has the Show Related menu field (z1D Request Type01). I am assuming that to have entries on the secondary form show up on this table, I will need to push the entry to the HPD:Association form. Do I need to make any new entries on any of the SYS:RTL:Request forms? If so, which ones? And is there a way to access them from the Administrative form? I hope I stated all of that clearly Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: flashboard not displaying from user tool
Hi LJ, Default web path is already set. I rechecked that setting. Is anything else which I need to check and reconfigure may be? -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 9:06 PM, LJ LongWing lj.longw...@gmail.com wrote: ** I'm talking about the Server Administration console (Remedy Server), Advanced tab, 'Default Web Path' setting. If I'm not mistaken, that is what's used to render the flashboards for the client. On Mon, Nov 4, 2013 at 8:16 AM, Sandeep Pandey sandeep.rem...@gmail.comwrote: ** Hi LJ, Are you talking about AR Server information or mid tier config page one settings need to check? I didnt change anything in last few days. Earlier it was working fine in both browser as well as in aruser tool. But since 2-3 days suddenly stopped displaying flashboards in aruser tool but thru browser its showing. Even I puzzled because for both aruser tool and browser may uses same setting for flashboards. -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 8:25 PM, LJ LongWing lj.longw...@gmail.comwrote: ** Sandeep, Even the user tool uses the Mid-Tier to render flashboards...I believe the Client uses the settings in the server config of the mid-tier url to get to the proper information. Have those settings been changed? On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear List, I have 2-3 flash-boards which is populating correctly in web browser but its not populating via aruser tool. Even in aruser tool it was displaying few days back but suddenly stopped displaying. Can any body suggest why behaving like this? Envt: 7.6.04 sp4 windows 2k8 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: flashboard not displaying from user tool
not that I know of...maybe someone else can chime in :) On Mon, Nov 4, 2013 at 9:14 AM, Sandeep Pandey sandeep.rem...@gmail.comwrote: ** Hi LJ, Default web path is already set. I rechecked that setting. Is anything else which I need to check and reconfigure may be? -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 9:06 PM, LJ LongWing lj.longw...@gmail.com wrote: ** I'm talking about the Server Administration console (Remedy Server), Advanced tab, 'Default Web Path' setting. If I'm not mistaken, that is what's used to render the flashboards for the client. On Mon, Nov 4, 2013 at 8:16 AM, Sandeep Pandey sandeep.rem...@gmail.comwrote: ** Hi LJ, Are you talking about AR Server information or mid tier config page one settings need to check? I didnt change anything in last few days. Earlier it was working fine in both browser as well as in aruser tool. But since 2-3 days suddenly stopped displaying flashboards in aruser tool but thru browser its showing. Even I puzzled because for both aruser tool and browser may uses same setting for flashboards. -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 8:25 PM, LJ LongWing lj.longw...@gmail.comwrote: ** Sandeep, Even the user tool uses the Mid-Tier to render flashboards...I believe the Client uses the settings in the server config of the mid-tier url to get to the proper information. Have those settings been changed? On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear List, I have 2-3 flash-boards which is populating correctly in web browser but its not populating via aruser tool. Even in aruser tool it was displaying few days back but suddenly stopped displaying. Can any body suggest why behaving like this? Envt: 7.6.04 sp4 windows 2k8 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: flashboard not displaying from user tool
Was there a DNS update on your network? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, November 04, 2013 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: flashboard not displaying from user tool ** not that I know of...maybe someone else can chime in :) On Mon, Nov 4, 2013 at 9:14 AM, Sandeep Pandey wrote: ** Hi LJ, Default web path is already set. I rechecked that setting. Is anything else which I need to check and reconfigure may be? -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 9:06 PM, LJ LongWing wrote: ** I'm talking about the Server Administration console (Remedy Server), Advanced tab, 'Default Web Path' setting. If I'm not mistaken, that is what's used to render the flashboards for the client. On Mon, Nov 4, 2013 at 8:16 AM, Sandeep Pandey wrote: ** Hi LJ, Are you talking about AR Server information or mid tier config page one settings need to check? I didnt change anything in last few days. Earlier it was working fine in both browser as well as in aruser tool. But since 2-3 days suddenly stopped displaying flashboards in aruser tool but thru browser its showing. Even I puzzled because for both aruser tool and browser may uses same setting for flashboards. -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 8:25 PM, LJ LongWing wrote: ** Sandeep, Even the user tool uses the Mid-Tier to render flashboards...I believe the Client uses the settings in the server config of the mid-tier url to get to the proper information. Have those settings been changed? On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey wrote: ** Dear List, I have 2-3 flash-boards which is populating correctly in web browser but its not populating via aruser tool. Even in aruser tool it was displaying few days back but suddenly stopped displaying. Can any body suggest why behaving like this? Envt: 7.6.04 sp4 windows 2k8 -- Sandeep Pandey Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How to get Mid Tier Server Name
We are running six Mid Tier servers and I would like to display the name of the current server that the user is pointed at on the login page. Is there a JSP call that I can make or a cookie value that exists to return the server name? I understand that request.getServerName() will return a server name but that call represents the host domain name which is not what I need. I need to know the mid tier name or server name or server number so we can tell which one of our six servers the user is on at a glance. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Identify an Incident record created from a Change Request
Good morning everyone. I've been trying to find a field on an Incident record that would be populated when someone working with a Change Request would move over to the Quick Action area of the Change and select Incident from the Create Related Request menu. The requirement is to find any Incidents that would be created from a CR, querying only the Incident form. It seems like I've looked at 200 or so fields (through the reporting tool) but I haven't found anything yet. Any help? ITSM 7.6 Thanks in advance and have a great day! Drew Shuller Soto Cano Air Base Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to get Mid Tier Server Name
Patrick, I recommend you go over to BMC Communities and vote for idea https://communities.bmc.com/ideas/1023 It's an idea to get exactly what you are looking for added to the system to be able to determine exactly what you want to determine :) On Mon, Nov 4, 2013 at 9:26 AM, Patrick Snyder patrick.sny...@caretech.comwrote: We are running six Mid Tier servers and I would like to display the name of the current server that the user is pointed at on the login page. Is there a JSP call that I can make or a cookie value that exists to return the server name? I understand that request.getServerName() will return a server name but that call represents the host domain name which is not what I need. I need to know the mid tier name or server name or server number so we can tell which one of our six servers the user is on at a glance. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: flashboard not displaying from user tool
Hi Fred, No. There was no DNS update. And in our test environment its working in both aruser as well as in browser client. our test and prod is in same network. -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 9:52 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Was there a DNS update on your network? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Monday, November 04, 2013 10:17 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: flashboard not displaying from user tool ** not that I know of...maybe someone else can chime in :) On Mon, Nov 4, 2013 at 9:14 AM, Sandeep Pandey wrote: ** Hi LJ, Default web path is already set. I rechecked that setting. Is anything else which I need to check and reconfigure may be? -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 9:06 PM, LJ LongWing wrote: ** I'm talking about the Server Administration console (Remedy Server), Advanced tab, 'Default Web Path' setting. If I'm not mistaken, that is what's used to render the flashboards for the client. On Mon, Nov 4, 2013 at 8:16 AM, Sandeep Pandey wrote: ** Hi LJ, Are you talking about AR Server information or mid tier config page one settings need to check? I didnt change anything in last few days. Earlier it was working fine in both browser as well as in aruser tool. But since 2-3 days suddenly stopped displaying flashboards in aruser tool but thru browser its showing. Even I puzzled because for both aruser tool and browser may uses same setting for flashboards. -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 8:25 PM, LJ LongWing wrote: ** Sandeep, Even the user tool uses the Mid-Tier to render flashboards...I believe the Client uses the settings in the server config of the mid-tier url to get to the proper information. Have those settings been changed? On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey wrote: ** Dear List, I have 2-3 flash-boards which is populating correctly in web browser but its not populating via aruser tool. Even in aruser tool it was displaying few days back but suddenly stopped displaying. Can any body suggest why behaving like this? Envt: 7.6.04 sp4 windows 2k8 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Identify an Incident record created from a Change Request
Drew, I don't think the Change ID is captured on hpd:help desk. You can look at the relationships forms though such as chg:associations or hpd:associations. Sent from my iPhone On Nov 4, 2013, at 11:27 AM, Drew Shuller drew.shul...@gmail.com wrote: ** Good morning everyone. I've been trying to find a field on an Incident record that would be populated when someone working with a Change Request would move over to the Quick Action area of the Change and select Incident from the Create Related Request menu. The requirement is to find any Incidents that would be created from a CR, querying only the Incident form. It seems like I've looked at 200 or so fields (through the reporting tool) but I haven't found anything yet. Any help? ITSM 7.6 Thanks in advance and have a great day! Drew Shuller Soto Cano Air Base Honduras _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Identify an Incident record created from a Change Request
This is not captured since the creation of an Incident from a Change will create the entries in the Associations forms for both the Incident and the Change. The concept of one to many is the reason for this since a single Change could affect multiple Incidents. You will need to add a new field and workflow or use a join. -Original Message- From: Drew Shuller drew.shul...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Nov 4, 2013 11:27 am Subject: Identify an Incident record created from a Change Request ** Good morning everyone. I've been trying to find a field on an Incident record that would be populated when someone working with a Change Request would move over to the Quick Action area of the Change and select Incident from the Create Related Request menu. The requirement is to find any Incidents that would be created from a CR, querying only the Incident form. It seems like I've looked at 200 or so fields (through the reporting tool) but I haven't found anything yet. Any help? ITSM 7.6 Thanks in advance and have a great day! Drew Shuller Soto Cano Air Base Honduras _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RemedyOnDemand
RoD customers are assigned a BMC Customer Success Manager. They should meet regularly (if not once a month) with their customers. that said, your customer should know who their CSM is. The CSM should be able to fetch this info for you. Additionally, BMC tracks all custom changes as they need to go thru their CAB meetings/process. Therefore, you may be able to find what has been done by looking at closed support cases for your customer. If BMC customized before go-live of RoD, then they should have provided your customer with such documentation. The go-live docs I've seen from BMC do not include the level of detail you are searching for. If it was a partner, then yes, they do provide you with such details. Good luck, Marcelo Martinez From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris Sent: Friday, November 01, 2013 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: RemedyOnDemand ** You could start by looking at objects in the Developer Studio and filtering them by Customization Types of Custom and Overlay (remove Base) -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Friday, November 01, 2013 1:32 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: RemedyOnDemand ** ** BMC did some automation for the Customer and there is no documentation. Instead of rebuilding the workflow - it would be good to see the changes BMC made. Started reviewing the filters, AL, etc... The Manager only knows the Account person. The Manager stated each time she speaks with BMC regarding the technical changes - she speaks with different people. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Friday, November 01, 2013 1:24 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: RemedyOnDemand ** ** Hi Kathy, What workflow changes you are exactly referring to. If it is the customization done by BMC professional services then yes all documentations are handed over. In ROD customers initiate the customizations they want to do and hire BMC partners or BMC PS to do that. If any customization is introduced by BMC as an additional functionality or offering over and above standard product, customer is informed about the details and functionality but solution design may not be provided for that. Regards, Aditya Sent from my BlackBerry(r) smartphone from !DEA From: Kathy Morris kathymorris...@aol.commailto:kathymorris...@aol.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Date: Fri, 1 Nov 2013 13:07:46 -0400 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: RemedyOnDemand Hi, When BMC makes custom code changes for a Customer, do they provide documentation of the changes made to the system? (i.e. workflow) Trying to figure out what was done. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: flashboard not displaying from user tool
Hi, Have you tried deleting the User Tool local cache? This can sometimes become corrupted for certain forms/servers or if there is a cached value that has changed, the system my not recognise it and therefore stop rendering. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: 04 November 2013 16:32 To: arslist@ARSLIST.ORG Subject: Re: flashboard not displaying from user tool ** Hi Fred, No. There was no DNS update. And in our test environment its working in both aruser as well as in browser client. our test and prod is in same network. -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 9:52 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Was there a DNS update on your network? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, November 04, 2013 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: flashboard not displaying from user tool ** not that I know of...maybe someone else can chime in :) On Mon, Nov 4, 2013 at 9:14 AM, Sandeep Pandey wrote: ** Hi LJ, Default web path is already set. I rechecked that setting. Is anything else which I need to check and reconfigure may be? -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 9:06 PM, LJ LongWing wrote: ** I'm talking about the Server Administration console (Remedy Server), Advanced tab, 'Default Web Path' setting. If I'm not mistaken, that is what's used to render the flashboards for the client. On Mon, Nov 4, 2013 at 8:16 AM, Sandeep Pandey wrote: ** Hi LJ, Are you talking about AR Server information or mid tier config page one settings need to check? I didnt change anything in last few days. Earlier it was working fine in both browser as well as in aruser tool. But since 2-3 days suddenly stopped displaying flashboards in aruser tool but thru browser its showing. Even I puzzled because for both aruser tool and browser may uses same setting for flashboards. -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 8:25 PM, LJ LongWing wrote: ** Sandeep, Even the user tool uses the Mid-Tier to render flashboards...I believe the Client uses the settings in the server config of the mid-tier url to get to the proper information. Have those settings been changed? On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey wrote: ** Dear List, I have 2-3 flash-boards which is populating correctly in web browser but its not populating via aruser tool. Even in aruser tool it was displaying few days back but suddenly stopped displaying. Can any body suggest why behaving like this? Envt: 7.6.04 sp4 windows 2k8 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to get Mid Tier Server Name
Hi Folks,
One of our JSP programmers came up with the following for me. We put it in
the tomcat_home/webapps/ROOT directory and ask our customers to run it if
they are experiencing problems. That way, we can know which of our MT
Tomcat servers they are connected to.
I don't claim to understand how it works, but it does.
Hope this is helpful.
Larry
%@ page import=java.util.*,java.io.* %
%
String cmd = hostname;
String outstr = ;
try {
Runtime rt = Runtime.getRuntime();
Process p = rt.exec(cmd);
try {
InputStreamReader ise = new InputStreamReader(p.getErrorStream());
BufferedReader bre = new BufferedReader(ise);
InputStreamReader iso = new InputStreamReader(p.getInputStream());
BufferedReader bro = new BufferedReader(iso);
String line=null;
while ( (line = bre.readLine()) != null ) {
outstr += line;
}
while ( (line = bro.readLine()) != null ) {
outstr += line;
}
}
catch (IOException ioe)
{
ioe.printStackTrace();
}
int exitVal = p.waitFor();
}
catch (Throwable t) {
t.printStackTrace();
}
%
br
Hostname: nbsp;nbsp;nbsp; strong%=outstr%/strongbr
Your IP:
nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;strong%=request.getRemoteAddr()%/strongbr
Service IP:
nbsp;nbsp;nbsp;strong%=request.getLocalAddr()%/strongbr
On Mon, Nov 4, 2013 at 11:26 AM, Patrick Snyder patrick.sny...@caretech.com
wrote:
We are running six Mid Tier servers and I would like to display the name
of the current server that the user is pointed at on the login page. Is
there a JSP call that I can make or a cookie value that exists to return
the server name? I understand that request.getServerName() will return a
server name but that call represents the host domain name which is not
what I need. I need to know the mid tier name or server name or server
number so we can tell which one of our six servers the user is on at a
glance. Thank you.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: How can I limit AIE exchanges to existing CMDB records?
Chris, What you are looking for is located on the actual dataset you are including into the activity. Using your image as a reference, what you are looking for is in the Dataset Configuration which is a list of the participating datasets in this activity. Each dataset that is included in this activity is allowed to Auto ID which means, if I don't find a matching CI in the production dataset using the criteria I specify, generate a Reconciliation ID. Uncheck the check box under Generate IDs in that row and new CI's to the environment will not get a Reconciliation ID generated. The check box you show would not be something you want to enable. Jim Coryat x34655 From: Danaceau, Chris [mailto:chris.danac...@finra.org] Sent: Friday, November 01, 2013 11:52 AM Subject: Re: How can I limit AIE exchanges to existing CMDB records? ** Christian, is this the parameter you're talking about? I tried unchecking it and my new test record was still given a Reconciliation ID. Perhaps it needs some more time before testing? [cid:image001.png@01CED943.0A0EC760] -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Smerz, Christian Sent: Thursday, October 31, 2013 3:48 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: How can I limit AIE exchanges to existing CMDB records? ** Chris, The Query tab on CI Class Mappings does offer a certain amount of filtering but doesn't quite get you what you're looking for. You can however pursue the option you suggest in your last sentence. In your recon jobs you can have identification run but not auto-identify records that do not match in the source dataset. The merge activity will only promote identified records. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris Sent: Thursday, October 31, 2013 1:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: How can I limit AIE exchanges to existing CMDB records? ** I want to limit records from a source that I bring into the CMDB to just those that match on the key attribute (in this case serial number). Can this be done with a data key or update query? Currently my model is to bring this data into its own data set. Should I instead target a data set thats a copy of production? My goal is to not create new records from my source, but only to update existing CMDB records.If there's an option to do it with the Reconciliation engine I'm open to that as well. -- Thank You, Chris Danaceau FINRA Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: Where the Answers Are and have been for 20 years_ This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.png
Re: How to get Mid Tier Server Name
I simply put the server name in the login.jsp file on each of my midtier servers. BMC was already using the space so I did too. !-- Title: login.jsp Copyright (c) 2001-2011 BMC Software, Inc. All rights reserved. SERVER NAME HERE This software is the confidential and proprietary information of BMC Software, Inc (Confidential Information). You shall not disclose such Confidential Information and shall use it only in accordance with the terms of the license agreement between you and BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Snyder Sent: Monday, November 04, 2013 10:26 AM To: arslist@ARSLIST.ORG Subject: How to get Mid Tier Server Name We are running six Mid Tier servers and I would like to display the name of the current server that the user is pointed at on the login page. Is there a JSP call that I can make or a cookie value that exists to return the server name? I understand that request.getServerName() will return a server name but that call represents the host domain name which is not what I need. I need to know the mid tier name or server name or server number so we can tell which one of our six servers the user is on at a glance. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: flashboard not displaying from user tool
Hi, In that case another user should not affect rite even some one has clear the local cache? I am not sure what is happening? -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 10:26 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, Have you tried deleting the User Tool local cache? This can sometimes become corrupted for certain forms/servers or if there is a cached value that has changed, the system my not recognise it and therefore stop rendering. -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey *Sent:* 04 November 2013 16:32 *To:* arslist@ARSLIST.ORG *Subject:* Re: flashboard not displaying from user tool ** Hi Fred, No. There was no DNS update. And in our test environment its working in both aruser as well as in browser client. our test and prod is in same network. -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 9:52 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Was there a DNS update on your network? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Monday, November 04, 2013 10:17 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: flashboard not displaying from user tool ** not that I know of...maybe someone else can chime in :) On Mon, Nov 4, 2013 at 9:14 AM, Sandeep Pandey wrote: ** Hi LJ, Default web path is already set. I rechecked that setting. Is anything else which I need to check and reconfigure may be? -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 9:06 PM, LJ LongWing wrote: ** I'm talking about the Server Administration console (Remedy Server), Advanced tab, 'Default Web Path' setting. If I'm not mistaken, that is what's used to render the flashboards for the client. On Mon, Nov 4, 2013 at 8:16 AM, Sandeep Pandey wrote: ** Hi LJ, Are you talking about AR Server information or mid tier config page one settings need to check? I didnt change anything in last few days. Earlier it was working fine in both browser as well as in aruser tool. But since 2-3 days suddenly stopped displaying flashboards in aruser tool but thru browser its showing. Even I puzzled because for both aruser tool and browser may uses same setting for flashboards. -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 8:25 PM, LJ LongWing wrote: ** Sandeep, Even the user tool uses the Mid-Tier to render flashboards...I believe the Client uses the settings in the server config of the mid-tier url to get to the proper information. Have those settings been changed? On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey wrote: ** Dear List, I have 2-3 flash-boards which is populating correctly in web browser but its not populating via aruser tool. Even in aruser tool it was displaying few days back but suddenly stopped displaying. Can any body suggest why behaving like this? Envt: 7.6.04 sp4 windows 2k8 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
User cannot find Task Templates
ARS/ITSM 7.6.04 SP5/SP1. I have a user in Group A. He requested the ability to create Task Templates for his team, which I granted by giving him Task Process Config permissions. I even upgraded him from Task User to Task Manager to bypass any group boundaries for the short term. When he logged back in, he now sees the links for Task Management on the flyout bar on his console. But when he opens either the Parent Application Template or Object link, he cannot return any entries on even an unqualified search, even though there are existing Templates assigned to Groups of which he is a member. The value in the Assignee Groups field of the Task Template also corresponds to permissions he has. He can select these Task Templates while in a Change, but can't see them to configure them. What am I missing in this setup? It isn't like Incident Templates that have Authored Groups; Task seems pretty straightforward. He also has Change Master permissions, FWIW. Rick Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1 upgrade
I was at the RUG last month and in one of the upgrade sessions I recall a presenter mention that all patches needed be installed before the upgrade. We are on 7.6.04 sp2. Is it best practice to go ahead and install the patches to sp5 (I believe) before the upgrade? Or just upgrade? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB: Remedy Developer with USGS
All, I'm leaving my current position. The link below is a posting for my current job. http://sidonline.hrmdirect.com/employment/job-opening.php?req=149829cust_sort1=5150nohd#job I'm not the 'representative' for this, so questions regarding compensation and such need to be directed at the Hiring company http://www.astor-sanders.com/ I am currently a remote to this position person, and work from home is a possibility for this position if the skill sets match. Please feel free to apply at the above links and ask me any questions offline. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 upgrade
Saji, 'All Patches' is a REALLY vague thing at this moment...are they talking about all Server Patches, Application Patchesand one question that I find questionable about that statementI went from 7.5 directly to 8.1...so I'm not entirely sure how ANY patch in the 7.6 area affects it. on the other hand, I'm sure that they need a 'starting point' for the application upgrade...so, that may be the 'need', that they utilized the latest service pack as the upgrade path...but then you need to ask the question, what was the latest at the time the 8.1 installer was released...was it SP4, or SP5? On Mon, Nov 4, 2013 at 10:29 AM, Saji Philip sphili...@gmail.com wrote: ** I was at the RUG last month and in one of the upgrade sessions I recall a presenter mention that all patches needed be installed before the upgrade. We are on 7.6.04 sp2. Is it best practice to go ahead and install the patches to sp5 (I believe) before the upgrade? Or just upgrade? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 upgrade
There has also been a statement concerning 7.6.04 SP5 having functionality not presently in 8.1 that limits the ability to go from 7.6.04 SP5 to 8.1. More monkey wrenches are being added to dictate what versions are upgradable and when. -Original Message- From: LJ LongWing lj.longw...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Nov 4, 2013 12:37 pm Subject: Re: 8.1 upgrade ** Saji, 'All Patches' is a REALLY vague thing at this moment...are they talking about all Server Patches, Application Patchesand one question that I find questionable about that statementI went from 7.5 directly to 8.1...so I'm not entirely sure how ANY patch in the 7.6 area affects it. on the other hand, I'm sure that they need a 'starting point' for the application upgrade...so, that may be the 'need', that they utilized the latest service pack as the upgrade path...but then you need to ask the question, what was the latest at the time the 8.1 installer was released...was it SP4, or SP5? On Mon, Nov 4, 2013 at 10:29 AM, Saji Philip sphili...@gmail.com wrote: ** I was at the RUG last month and in one of the upgrade sessions I recall a presenter mention that all patches needed be installed before the upgrade. We are on 7.6.04 sp2. Is it best practice to go ahead and install the patches to sp5 (I believe) before the upgrade? Or just upgrade? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 upgrade
There was a 'clarification' statement made at some point that you CAN upgrade to 8.x from 7.6.04 SP5, but you loose the capabilities that SP5 introducesso it's not a barrier, unless you are running SP5 and consider the new features necessary. On Mon, Nov 4, 2013 at 11:09 AM, Roger Justice rjust2...@aol.com wrote: ** There has also been a statement concerning 7.6.04 SP5 having functionality not presently in 8.1 that limits the ability to go from 7.6.04 SP5 to 8.1. More monkey wrenches are being added to dictate what versions are upgradable and when. -Original Message- From: LJ LongWing lj.longw...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Nov 4, 2013 12:37 pm Subject: Re: 8.1 upgrade ** Saji, 'All Patches' is a REALLY vague thing at this moment...are they talking about all Server Patches, Application Patchesand one question that I find questionable about that statementI went from 7.5 directly to 8.1...so I'm not entirely sure how ANY patch in the 7.6 area affects it. on the other hand, I'm sure that they need a 'starting point' for the application upgrade...so, that may be the 'need', that they utilized the latest service pack as the upgrade path...but then you need to ask the question, what was the latest at the time the 8.1 installer was released...was it SP4, or SP5? On Mon, Nov 4, 2013 at 10:29 AM, Saji Philip sphili...@gmail.com wrote: ** I was at the RUG last month and in one of the upgrade sessions I recall a presenter mention that all patches needed be installed before the upgrade. We are on 7.6.04 sp2. Is it best practice to go ahead and install the patches to sp5 (I believe) before the upgrade? Or just upgrade? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 upgrade
We thought that when we saw that statement, too, Roger. After digging into it, 7.6.04 P5 contains the same upgrades in parallel with 8.1 P1. So we can upgrade from 7.6.04 P5 to 8.1 P1. Rick On Nov 4, 2013 10:10 AM, Roger Justice rjust2...@aol.com wrote: ** There has also been a statement concerning 7.6.04 SP5 having functionality not presently in 8.1 that limits the ability to go from 7.6.04 SP5 to 8.1. More monkey wrenches are being added to dictate what versions are upgradable and when. -Original Message- From: LJ LongWing lj.longw...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Nov 4, 2013 12:37 pm Subject: Re: 8.1 upgrade ** Saji, 'All Patches' is a REALLY vague thing at this moment...are they talking about all Server Patches, Application Patchesand one question that I find questionable about that statementI went from 7.5 directly to 8.1...so I'm not entirely sure how ANY patch in the 7.6 area affects it. on the other hand, I'm sure that they need a 'starting point' for the application upgrade...so, that may be the 'need', that they utilized the latest service pack as the upgrade path...but then you need to ask the question, what was the latest at the time the 8.1 installer was released...was it SP4, or SP5? On Mon, Nov 4, 2013 at 10:29 AM, Saji Philip sphili...@gmail.com wrote: ** I was at the RUG last month and in one of the upgrade sessions I recall a presenter mention that all patches needed be installed before the upgrade. We are on 7.6.04 sp2. Is it best practice to go ahead and install the patches to sp5 (I believe) before the upgrade? Or just upgrade? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 upgrade
It requires more digging on our part unless BMC produces a new compatibility matrix that includes the SP that have new functionality. -Original Message- From: Rick Cook remedyr...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Nov 4, 2013 1:15 pm Subject: Re: 8.1 upgrade ** We thought that when we saw that statement, too, Roger. After digging into it, 7.6.04 P5 contains the same upgrades in parallel with 8.1 P1. So we can upgrade from 7.6.04 P5 to 8.1 P1. Rick On Nov 4, 2013 10:10 AM, Roger Justice rjust2...@aol.com wrote: ** There has also been a statement concerning 7.6.04 SP5 having functionality not presently in 8.1 that limits the ability to go from 7.6.04 SP5 to 8.1. More monkey wrenches are being added to dictate what versions are upgradable and when. -Original Message- From: LJ LongWing lj.longw...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Nov 4, 2013 12:37 pm Subject: Re: 8.1 upgrade ** Saji, 'All Patches' is a REALLY vague thing at this moment...are they talking about all Server Patches, Application Patchesand one question that I find questionable about that statementI went from 7.5 directly to 8.1...so I'm not entirely sure how ANY patch in the 7.6 area affects it. on the other hand, I'm sure that they need a 'starting point' for the application upgrade...so, that may be the 'need', that they utilized the latest service pack as the upgrade path...but then you need to ask the question, what was the latest at the time the 8.1 installer was released...was it SP4, or SP5? On Mon, Nov 4, 2013 at 10:29 AM, Saji Philip sphili...@gmail.com wrote: ** I was at the RUG last month and in one of the upgrade sessions I recall a presenter mention that all patches needed be installed before the upgrade. We are on 7.6.04 sp2. Is it best practice to go ahead and install the patches to sp5 (I believe) before the upgrade? Or just upgrade? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Portal disable
Hi Guys, Can you please suggest me a way to disable Remedy portal, i mean when user try to login to portal show them a custom error message. For this i use to go to form 'AR system adminstration:server information' and use to check mark the 'Admin only mode' but here i can't display my own custom error message. Now i want to restrict the users not to login to portal by displaying my own custom error message. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 upgrade
Who needs documentation when you have wikis that can be updated behind the scenes by conflicting groups of BMC staff with no communications to the customers? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Monday, November 04, 2013 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: 8.1 upgrade ** It requires more digging on our part unless BMC produces a new compatibility matrix that includes the SP that have new functionality. -Original Message- From: Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Mon, Nov 4, 2013 1:15 pm Subject: Re: 8.1 upgrade ** We thought that when we saw that statement, too, Roger. After digging into it, 7.6.04 P5 contains the same upgrades in parallel with 8.1 P1. So we can upgrade from 7.6.04 P5 to 8.1 P1. Rick On Nov 4, 2013 10:10 AM, Roger Justice rjust2...@aol.commailto:rjust2...@aol.com wrote: ** There has also been a statement concerning 7.6.04 SP5 having functionality not presently in 8.1 that limits the ability to go from 7.6.04 SP5 to 8.1. More monkey wrenches are being added to dictate what versions are upgradable and when. -Original Message- From: LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Mon, Nov 4, 2013 12:37 pm Subject: Re: 8.1 upgrade ** Saji, 'All Patches' is a REALLY vague thing at this moment...are they talking about all Server Patches, Application Patchesand one question that I find questionable about that statementI went from 7.5 directly to 8.1...so I'm not entirely sure how ANY patch in the 7.6 area affects it. on the other hand, I'm sure that they need a 'starting point' for the application upgrade...so, that may be the 'need', that they utilized the latest service pack as the upgrade path...but then you need to ask the question, what was the latest at the time the 8.1 installer was released...was it SP4, or SP5? On Mon, Nov 4, 2013 at 10:29 AM, Saji Philip sphili...@gmail.commailto:sphili...@gmail.com wrote: ** I was at the RUG last month and in one of the upgrade sessions I recall a presenter mention that all patches needed be installed before the upgrade. We are on 7.6.04 sp2. Is it best practice to go ahead and install the patches to sp5 (I believe) before the upgrade? Or just upgrade? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to get Mid Tier Server Name
We use a cookie decoder at our side, we provide the pool cookie value as an input to it and it presents the IP address and port of the mid tier as output. ip values can be decoded from cookie values provided this can only be decoded by server who is creating the cookies. For ex - I have seen such online available decoder for F5. www.firehacker.net/util/f5decode.php Sent from my iPad On 04-Nov-2013, at 10:41 pm, Tommy Morris tommy.mor...@radioshack.com wrote: I simply put the server name in the login.jsp file on each of my midtier servers. BMC was already using the space so I did too. !-- Title: login.jsp Copyright (c) 2001-2011 BMC Software, Inc. All rights reserved. SERVER NAME HERE This software is the confidential and proprietary information of BMC Software, Inc (Confidential Information). You shall not disclose such Confidential Information and shall use it only in accordance with the terms of the license agreement between you and BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Snyder Sent: Monday, November 04, 2013 10:26 AM To: arslist@ARSLIST.ORG Subject: How to get Mid Tier Server Name We are running six Mid Tier servers and I would like to display the name of the current server that the user is pointed at on the login page. Is there a JSP call that I can make or a cookie value that exists to return the server name? I understand that request.getServerName() will return a server name but that call represents the host domain name which is not what I need. I need to know the mid tier name or server name or server number so we can tell which one of our six servers the user is on at a glance. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Identify an Incident record created from a Change Request
Ahhh that's what I was afraid of. Thank you Tauf. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Identify an Incident record created from a Change Request
And Roger, didn't see that email! Drew On Mon, Nov 4, 2013 at 1:29 PM, Drew Shuller drew.shul...@gmail.com wrote: Ahhh that's what I was afraid of. Thank you Tauf. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to get Mid Tier Server Name
I used the same method to put up bold red text on the login.jsp page telling the user they were logging into a development or test server so that they didn't start entering data thinking it was production. On Mon, Nov 4, 2013 at 9:11 AM, Tommy Morris tommy.mor...@radioshack.com wrote: I simply put the server name in the login.jsp file on each of my midtier servers. BMC was already using the space so I did too. !-- Title: login.jsp Copyright (c) 2001-2011 BMC Software, Inc. All rights reserved. SERVER NAME HERE This software is the confidential and proprietary information of BMC Software, Inc (Confidential Information). You shall not disclose such Confidential Information and shall use it only in accordance with the terms of the license agreement between you and BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Snyder Sent: Monday, November 04, 2013 10:26 AM To: arslist@ARSLIST.ORG Subject: How to get Mid Tier Server Name We are running six Mid Tier servers and I would like to display the name of the current server that the user is pointed at on the login page. Is there a JSP call that I can make or a cookie value that exists to return the server name? I understand that request.getServerName() will return a server name but that call represents the host domain name which is not what I need. I need to know the mid tier name or server name or server number so we can tell which one of our six servers the user is on at a glance. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARDBCPlugin and getEntry function call
Hi From the C API documentation: Unique identifier for the entry to retrieve. It must correspond to a value in the external data source and must be unique, non-NULL, and either character or numeric data. For an external data source, the entry ID can have more than 15 characters. Therefore, the entry ID can consist of one or more values of type AREntryIdType and is represented by the AREntryIdList structure. -- J 2013/11/4 Misi Mladoniczky m...@rrr.se Hi, Field ID 1 has special meaning to Remedy. It is a max 15 character string. This is the key between the list of entries returned to you, and individual records retrieved with GetList. You must support field id 1 and the 15-character key in order to get this to work. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi listers, I'm trying to implement a custom ARDBCPlugin on the bassis of ARDBCSample code. So far I'm able to perform a seach on the entire table. The problem is with a paramtrized query. I got implemented support for a simle qualification criteria ( LIKE, =) Even though the query is constructed properly (eg. SELECT * FROM tablename WHERE login ='username') I have only first record returned (with Request ID = 1) regardless of the value of the login field. Upon further investigation I found that the getEntry function: getEntry(ARPluginContext context, String tableName, ListARVendorField fields, long transid, String entryId, int[] fieldIds) always gets 1 as a value of entryID parameter. My questions are: Where the value comes from and do I need to implement something to handle correctly returned value of entryId? How to get through this problem? Any help will be greatly appreciated. Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Need ITMS 7.x Architecture Doc
Can some send me the ITSM 7.x Architecture Document. Thanks in Advance. -Farooq. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
