BMC Dev Studio - Windows 7
Hi List, I need your assistance for following issue- On windows7 OS, when I am trying to connect to any server through BMC Developer Studio, I get connection time out error. While at the smae time, servers are getting connected on Windows XP machine. Can anyone please assist me, while installing or using BMC Developer Studio, and other setting alos need to be done? Regards Neha Khandelwal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 9350
Hi This may give you some tip. https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/10/01/arerr9350-better-contact-your-administrator -- J 2014/1/8 Suresh Loganathan ersures...@gmail.com ** Hi Team, When i am using remedy thay time getting Network protocol/data error when performing data operatipn. please contact to admin ARERR 9350. Remedy version:8.1 Kindly help to resolve this issue. Regards, Suresh L. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RKM:SHR:ValidateManifucturer_err in ITSM 8.1
This Active Link gives an error Manifacturer entry is invalid. When trying to click on Search Knowledge Base on an Incident that hasn't been submitted yet (and I imagine there may be other ways to trigger it) despite having a valid Manufacturer filled out. Any ideas on how to get rid of this error other than by disabling the Active Link altogether? Also, why is BMC incapable of spelling the word manufacturer consistently? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Missing Fields in SRM
ITSM 764 Sp2, ARS 764 sp2 Weblogic with midtier 8.1sp2 Oracle, Linux We had to upgrade our midtier to 8.1sp2 because of the IE10 rollout within or org. We are now seeing menu fields are no longer appearing in SRM. The question is on the screen but the field with the menu does not appear. Also, the required by date (field at the top of every SRD) no longer auto populates. We have also tried version 8.1 on Windows Tomcat and have the same issue; menu fields no longer appear. Anybody else seen this issue? Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Urgently looking for an ITIL Process Expert in Phoenix
Does this mean I did not make the cut? If this is a different
opportunity, I am interested. If this is the same opportunity, I am still
interested.
New year starting in an interesting way. :)
Happy New Year!
Jim Manara MBA, PMP, ITIL Expert, Kepner Tregoe Foundation, Remedy Consultant
jim.man...@thecambiaregroup.com
480-273-0934
Change is Growth,
Change is Cambiare!
Hello All,
Happy New Year!
We are urgently looking for an ITIL Process Expert with good Change
Management experience to be based in Phoenix. Initially, it will be a 4
months engagement with a possible extension.
Just wondered if anyone is available to start ASAP.
Look forward to your response.
Regards,
Kamiya Mehta
Resource Consultant
Fusion Business Solutions (UK) Ltd.
Unit 1, Walbrook Business Centre
Green Lane
Hounslow, Middlesex
TW4 6NW
T: +44 208 814 6194
M: +44 07812041293
W: www.fusion.co.ukhttp://www.fusion.co.uk/
Follow us on Twitterhttps://twitter.com/BMC_Remedy_Jobs
[LinkedIn_IN_Icon_25px.jpg]http://www.linkedin.com/company/fusion-business-solutions
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Fusion is the largest consultancy in Europe that focuses exclusively on
BMC Software solutions
Fusion is the largest consultancy in Europe that focuses exclusively on
BMC Software solutions
...
The Fusion Blog Email messages and accompanying data are for the sole
use of the intended recipient('s) and may contain information that is
confidential. If you are not the intended recipient, you are notified that
any use, dissemination, distribution or copying of this message or data is
prohibited. If you received this email message in error, please notify us
immediately at http://www.fusion.co.uk/contactus.html and erase all copies
of this message and attachments. Please note that Fusion Business
Solutions monitors incoming and outgoing mail for compliance with its
Security Policy. This will include scanning incoming emails to detect
viruses and archiving all email correspondence. Fusion Business Solutions
(UK) LTD registered in England and Wales (company number 03508523) Our
registered office is at: 2 Clarendon Road, Ashford, Middlesex, TW15 2QE.
Switchboard: 0044 (0) 208 814 4888 FAX: 0044 (0) 208 570 8240
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Where the Answers Are, and have been for 20 years
Re: Urgently looking for an ITIL Process Expert in Phoenix
Happy New Year Jim!!!
This is a same opportunity - they haven't said no to you but have asked to see
more resources, unfortunately.
If they come back to me with an answer, I will let you know asap :-) Apologies
Jim that this has taken a while...
I will also keep you informed about any new opportunities that comes along!
Regards,
Kamiya
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Manara
Sent: 08 January 2014 14:07
To: arslist@ARSLIST.ORG
Subject: Re: Urgently looking for an ITIL Process Expert in Phoenix
Does this mean I did not make the cut? If this is a different opportunity, I
am interested. If this is the same opportunity, I am still interested.
New year starting in an interesting way. :)
Happy New Year!
Jim Manara MBA, PMP, ITIL Expert, Kepner Tregoe Foundation, Remedy Consultant
jim.man...@thecambiaregroup.com
480-273-0934
Change is Growth,
Change is Cambiare!
Hello All,
Happy New Year!
We are urgently looking for an ITIL Process Expert with good Change Management
experience to be based in Phoenix. Initially, it will be a 4 months engagement
with a possible extension.
Just wondered if anyone is available to start ASAP.
Look forward to your response.
Regards,
Kamiya Mehta
Resource Consultant
Fusion Business Solutions (UK) Ltd.
Unit 1, Walbrook Business Centre
Green Lane
Hounslow, Middlesex
TW4 6NW
T: +44 208 814 6194
M: +44 07812041293
W: www.fusion.co.ukhttp://www.fusion.co.uk/
Follow us on Twitterhttps://twitter.com/BMC_Remedy_Jobs
[LinkedIn_IN_Icon_25px.jpg]http://www.linkedin.com/company/fusion-business-solutions
[RSS Feed Icon.jpg] http://www.fusion.co.uk/_blog/The_fusion_blog
[twitter-bird-white-on-blue-03.png]
https://twitter.com/#!/Fusion06008462
Fusion is the largest consultancy in Europe that focuses exclusively on BMC
Software solutions
Fusion is the largest consultancy in Europe that focuses exclusively on BMC
Software solutions
...
The Fusion Blog Email messages and accompanying data are for the sole use of
the intended recipient('s) and may contain information that is confidential. If
you are not the intended recipient, you are notified that any use,
dissemination, distribution or copying of this message or data is prohibited.
If you received this email message in error, please notify us immediately at
http://www.fusion.co.uk/contactus.html and erase all copies of this message and
attachments. Please note that Fusion Business Solutions monitors incoming and
outgoing mail for compliance with its Security Policy. This will include
scanning incoming emails to detect viruses and archiving all email
correspondence. Fusion Business Solutions
(UK) LTD registered in England and Wales (company number 03508523) Our
registered office is at: 2 Clarendon Road, Ashford, Middlesex, TW15 2QE.
Switchboard: 0044 (0) 208 814 4888 FAX: 0044 (0) 208 570 8240
.
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Are, and have been for 20 years
Fusion is the largest consultancy in Europe that focuses exclusively on BMC
Software solutions
...
“The Fusion Blog” Email messages and accompanying data are for the sole use of
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you are not the intended recipient, you are notified that any use,
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If you received this email message in error, please notify us immediately at
http://www.fusion.co.uk/contactus.html and erase all copies of this message and
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outgoing mail for compliance with its Security Policy. This will include
scanning incoming emails to detect viruses and archiving all email
correspondence. Fusion Business Solutions (UK) LTD registered in England and
Wales (company number 03508523) Our registered office is at: 2 Clarendon Road,
Ashford, Middlesex, TW15 2QE. Switchboard: 0044 (0) 208 814 4888 FAX: 0044 (0)
208 570 8240
.
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Where the Answers Are, and have been for 20
Re: Urgently looking for an ITIL Process Expert in Phoenix
Please contact each other directly and not on the list.
Thank you
-Original Message-
From: Kamiya Mehta kamiya.me...@fusion.co.uk
To: arslist arslist@ARSLIST.ORG
Sent: Wed, Jan 8, 2014 9:35 am
Subject: Re: Urgently looking for an ITIL Process Expert in Phoenix
Happy New Year Jim!!!
This is a same opportunity - they haven't said no to you but have asked to see
ore resources, unfortunately.
If they come back to me with an answer, I will let you know asap :-) Apologies
im that this has taken a while...
I will also keep you informed about any new opportunities that comes along!
Regards,
amiya
-Original Message-
rom: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
n Behalf Of Jim Manara
ent: 08 January 2014 14:07
o: arslist@ARSLIST.ORG
ubject: Re: Urgently looking for an ITIL Process Expert in Phoenix
Does this mean I did not make the cut? If this is a different opportunity, I
am
nterested. If this is the same opportunity, I am still interested.
New year starting in an interesting way. :)
Happy New Year!
im Manara MBA, PMP, ITIL Expert, Kepner Tregoe Foundation, Remedy Consultant
im.man...@thecambiaregroup.com
80-273-0934
Change is Growth,
hange is Cambiare!
Hello All,
Happy New Year!
We are urgently looking for an ITIL Process Expert with good Change Management
xperience to be based in Phoenix. Initially, it will be a 4 months engagement
ith a possible extension.
Just wondered if anyone is available to start ASAP.
Look forward to your response.
Regards,
amiya Mehta
esource Consultant
Fusion Business Solutions (UK) Ltd.
nit 1, Walbrook Business Centre
reen Lane
ounslow, Middlesex
W4 6NW
T: +44 208 814 6194
: +44 07812041293
: www.fusion.co.ukhttp://www.fusion.co.uk/
ollow us on Twitterhttps://twitter.com/BMC_Remedy_Jobs
[LinkedIn_IN_Icon_25px.jpg]http://www.linkedin.com/company/fusion-business-solutions
[RSS Feed Icon.jpg] http://www.fusion.co.uk/_blog/The_fusion_blog
twitter-bird-white-on-blue-03.png]
https://twitter.com/#!/Fusion06008462
Fusion is the largest consultancy in Europe that focuses exclusively on BMC
oftware solutions
Fusion is the largest consultancy in Europe that focuses exclusively on BMC
oftware solutions
...
The Fusion Blog Email messages and accompanying data are for the sole use of
he intended recipient('s) and may contain information that is confidential. If
ou are not the intended recipient, you are notified that any use,
issemination, distribution or copying of this message or data is prohibited. If
ou received this email message in error, please notify us immediately at
ttp://www.fusion.co.uk/contactus.html and erase all copies of this message and
ttachments. Please note that Fusion Business Solutions monitors incoming and
utgoing mail for compliance with its Security Policy. This will include
canning incoming emails to detect viruses and archiving all email
orrespondence. Fusion Business Solutions
UK) LTD registered in England and Wales (company number 03508523) Our
egistered office is at: 2 Clarendon Road, Ashford, Middlesex, TW15 2QE.
witchboard: 0044 (0) 208 814 4888 FAX: 0044 (0) 208 570 8240
___
NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers
re, and have been for 20 years
___
NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers
re, and have been for 20 years
usion is the largest consultancy in Europe that focuses exclusively on BMC
oftware solutions
...
The Fusion Blog” Email messages and accompanying data are for the sole use of
he intended recipient('s) and may contain information that is confidential. If
ou are not the intended recipient, you are notified that any use,
issemination, distribution or copying of this message or data is prohibited. If
ou received this email message in error, please notify us immediately at
ttp://www.fusion.co.uk/contactus.html and erase all copies of this message and
ttachments. Please note that Fusion Business Solutions monitors incoming and
utgoing mail for compliance with its Security Policy. This will include
canning incoming emails to detect viruses and archiving all email
orrespondence. Fusion Business Solutions (UK) LTD registered in England and
ales (company number 03508523) Our registered office is at: 2 Clarendon Road,
shford, Middlesex, TW15 2QE. Switchboard: 0044 (0) 208 814 4888 FAX: 0044 (0)
08 570 8240
Re: BMC Dev Studio - Windows 7
Try running dev studio as administrator Regards, Roney Samuel Varghese. Sent from my iPhone On Jan 8, 2014, at 2:32 AM, Neha Khandelwal jbpn...@gmail.com wrote: Hi List, I need your assistance for following issue- On windows7 OS, when I am trying to connect to any server through BMC Developer Studio, I get connection time out error. While at the smae time, servers are getting connected on Windows XP machine. Can anyone please assist me, while installing or using BMC Developer Studio, and other setting alos need to be done? Regards Neha Khandelwal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RKM mass article retirement
We are looking into a way to retire a big number of documents at the same time. Remedy doesn't have OOB way to retire more than 1 article at a time. Anyone has experience with a similar activity? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: BO and Analytics
Sweety: Analytics is built using BO. The difference is that BMC created an ITSM universe for Analytics that includes pretty much every module in ITSM (except Knowledge, though I think that might have been included in the version of Analytics associated with ITSM 8.x), so you can start building some pretty powerful ITSM reports OOB. It also includes some pre-built reports, though personally, I haven't found those to be all that useful, except maybe to just get a feel for what reports can look like. If you started with just BO, you'd have to create your ITSM universe from scratch before you could start building any reports for ITSM. The universe includes fields, filters, and some reporting variables that make setting up a query really easy. For instance, most common date fields in Analytics (such as Last Resolved Date in IM) have universe variables for the year of that date, the month number, the month name, the date without the year, the day of week, the type of day (weekday, weekend, holiday), the quarter (calendar quarter only, fiscal quarters are a customization), the month of quarter, etc., as well as some others. Additionally, there are some built-in reporting variables for the other side of the query (last 30 days, month number of previous month, year of previous month, previous month, previous year, current year, current month number, etc. that give you a lot of power in building queries. With just BO but not Analytics, you'd have to build all of that by hand. Hope this helps and good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, January 07, 2014 12:57 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: BO and Analytics ** I believe they do the same things, however it is who is using the application that makes the diff... ANA is basically analytical reporting -- it can email and post to sharepoint reports.. as well. (nice feature).. ARS 8.1 can also do the Adhoc, and Bert reports by time as well.. CR is for reporting with pretty formats.. etc Like ANA but does not email or sharepoint them. Also CR can be used on the web for web based reporting as well. There are alot of minor differences, but with CR developer you can also just create an RPT and plop it into the report form and anyone can use it with the usertool.. Crystal reports viewer application (desktop app) can use it too... just depends who and for what are you using it. IMHO On Tue, Jan 7, 2014 at 2:51 PM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: https://communities.bmc.com/thread/30501 might be where you want to go. On Tue, Jan 7, 2014 at 2:47 PM, Sweety sweetykhann...@gmail.commailto:sweetykhann...@gmail.com wrote: Hi Experts, I heard that BO can be used for reporting then why do we need BMC Analytics ? How Analytics is different than BO ? How they are related to each other ? What is the role of BO in BMC Analytics ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years -- Patrick Zandi -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RKM mass article retirement
If you want to automate ANY data operation on Remedy data, consider Meta-Update. No programming, no workflow, no API knowledge needed. In this case, you could query for said articles or process a file of said articles and you'll need only assign the new status. Total about a 6 line ASCII file and about 5 minutes effort after an hour and a half training free with our trial Live Install. Please contact me off-line for more information or visit our web site: www.softwaretoolhouse.com Happy New Year to all on the list J Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and out Freebies Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Emad Mohammed Sent: January-08-14 16:28 To: arslist@ARSLIST.ORG Subject: RKM mass article retirement We are looking into a way to retire a big number of documents at the same time. Remedy doesn't have OOB way to retire more than 1 article at a time. Anyone has experience with a similar activity? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image003.jpg smime.p7s Description: S/MIME cryptographic signature
Re: ARERR 8958 The Date Value is Invalid
We discovered an issue with the Application Business Time process which would generate this error when calculating dates in 2014. This is a known issue/defect with ARS v 7.1.x, 7.5.x, and earlier versions of 7.6.04(see below). We were able to get a hotfix from BMC for ARS v7.1. You should be able to support a request to BMC Support and get the appropriate hotfix for your environment. KA407525 Problem Following is a filter logging excerpt with an example of a service target due date year that is incorrectly calculated to be 1969 rather than 2014: FLTR Checking SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX (0) FLTR -- Passed -- perform actions FLTR 0: Set Fields FLTR Application-Bus-Time2-Assoc-Add 1386103010 2592000 1 -e FLTR Exit code: 0 Value: 0 FLTR SVTDueDate (300364900) = 12/31/69 17:00:00 The expectation is that 30 days (2592000 seconds) will be added to 3 Dec 2013 20:36:50 UTC (1386103010) with a calculated due date of 2 Jan 2014 20:36:50 UTC (1386103010 + 2592000 = 1388695010). Instead, the date is calculated to 31 Dec 1969 17:00:00 Solution There is a known defect with business time calculation of a date past 12/31/2013 8:00:00 UTC because of a hard limit of 31 Dec 2013 08:00:00 UTC: please reference SW00379074. This has been fixed in v7.6.04 SP5 and later releases of ARServer. There will be no backport of this fix to earlier releases and resolution of this problem is upgrade to a version of ARServer where the hard limit with business time calculation is no longer in effect. Please note that the problem is with ARServer business time functions and is not an SLM workflow issue, which simply leverages those business time functions in workflow where service target and other SLM dates are calculated. The attached document describes a workaround which could help in some issues where a hotfix is not currently available (such as in version 7.6.03) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramesh Alla Sent: Tuesday, January 07, 2014 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8958 The Date Value is Invalid ** I guess, the business time segments related to this specific support group have invalid dates? _ Date: Fri, 3 Jan 2014 15:27:46 + From: mm3...@att.com mailto:mm3...@att.com Subject: Re: ARERR 8958 The Date Value is Invalid To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ** Have you checked the field type to see if it is valid? From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of uday kiran Sent: Thursday, January 02, 2014 1:34 PM To: arslist@arslist.org mailto:arslist@arslist.org Subject: ARERR 8958 The Date Value is Invalid ** Hi Team, I am seeing ARERR 8985 The Date Value is Invalid Error while re-assigning an incident to a specific Support Group. It is giving error only for a specific support group . CLM:Measurement:ReqProcOverallStartTime filter is not giving the right answer. Remedy 7.1 Any Ideas on how to resolve this issue? Regards, Uday _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SQL Stealing all of CPU
Is your DB on the same server as the App and/or Midtier? Is the DB server a cluster or otherwise shared? I've seen some DB CPU problems when there isn't enough memory allocated to the DB itself and/or is shared. Increasing the memory allocated to the DB resolves the problem. Other things I've seen is with the SQL settings - such as whether or not Transaction logging is turned on, hot backups, etc. Another thing to ask for might be a 15 minute SQL trace - if there's some workflow/job that's out of control, that would help to illuminate that for resolution on the ARS side. HTH Janie On Tue, Jan 7, 2014 at 4:10 PM, Pargeter, Christie :CO IS cparg...@lhs.orgwrote: ** This is my QA environment…it is already slow so might not be that different. How would I limit my thread? *Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 503-415-5149* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Tuesday, January 07, 2014 4:05 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: SQL Stealing all of CPU ** You could limit your thread, or your dba could set your user account as limited, but anything you do well impact the performance of your remedy instance. On Jan 7, 2014 4:44 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Hi All – my DBA is complaining that my QA/Test/UAT server is trying to steal all the CPU of the database server. Any ideas how I can limit how much my system tries to do in parallel? ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 – 64 Bit MS SQ 2005 SP 3 IIS/Tomcat MidTier 7.6.4 SP 5 HotFix 11/13/13 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Caught exception :Object doesn't support property or method 'getProxyGlobalFields
Pascale This error is a 'bug' (fault, failure, mistake, define as you wish) in the Mid Tier javascript client code. The only useful way to debug this is to attach a debugger to Mid Tier (ie Firebug, or the MS one in IE) and find out exactly why it happened. I'd expect an engineer to join a call and perform this for you - it should take someone with the relevant knowledge about five minutes to figure it out. Flushing caches/browser configurations/restarts etc are not solving the issue, merely trying to hide it.. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Upgrade from 7.6.4 to 8.1
Hi, We are planning the upgrade from 7.6.4 to 8.1. Wondering what others have experienced with a 7.6.4 to 8x upgrade. Our company feels this upgrade is going to be very difficult. We have never archived any data. There were over 100 hotfixes applied to 7.6.4. Besides the release notes, is there any documentation to help with this painful process J Are there any gotchas? Recommendations? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields
Thanks John, but we have sent workflow logs and fiddler logs to the Support team, but we are still awaiting an answer. It's been 2 months. This is working perfectly fine with Mid Tier 7.6.04 SP4. But failing only with 7.6.04 SP5 . Or, I should say it has been our experience since we QA tested SP4 and SP5 and found no issue on SP4 at the time except for the continues looping of the logon page which forced us to go to SP5. I know that the way the Mid Tier 7.6.04 SP5 is handling the Global Field has changed and I am hoping someone has an idea on what we may need to do to fix it beside reverting them to regular fields and having to deal with the nightmare that goes with changing field IDs. When we moved to SP5, the Global Fields stopped being auto populated and we had to add the code on window open. We thought it wasn't such a big deal at first, more a nuisance then anything. But now, we are starting to think that the issue is bigger then just this nuisance and we may have to go the additional route and change those field to regular field by changing their field ID. I would rather not go that route if anyone has another Idea that would be wonderful! Thank you, Pascale Sterrett Kenavo ar wech all jba...@javasystemsolutions.com Sent by: arslist@ARSLIST.ORG 01/08/2014 08:17 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Caught exception :Object doesn't support property or method 'getProxyGlobalFields Pascale This error is a 'bug' (fault, failure, mistake, define as you wish) in the Mid Tier javascript client code. The only useful way to debug this is to attach a debugger to Mid Tier (ie Firebug, or the MS one in IE) and find out exactly why it happened. I'd expect an engineer to join a call and perform this for you - it should take someone with the relevant knowledge about five minutes to figure it out. Flushing caches/browser configurations/restarts etc are not solving the issue, merely trying to hide it.. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Incident SLM Data
Hey everyone, I have a multitendency 7.1 system. My requirement is to pull all the SLM Data for only a certain company's Incident tickets that are not closed,resolved or cancelled. You have been kind enough to help me find the SLM Data on the SLM:Measurement form. Getting a certain company on the SLM:Measurement form is not hard as the title houses the company name for us. But I cannot figure out how to pull SLM:Measurement data for ONLY not closed, resolved or cancelled Incident tickets. I hope my explanation makes sense. Any ideas? Thank you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Looking for ADDM Consultant to Work on Site in Boston!
Hello BMC experts! I have a project supporting a telecom client of ours located in the Boston area that will start the middle of next month. Project is scheduled to last for about 6 months. We're looking for someone that has previous experience installing and configuring ADDM for a client and then integrating ADDM into CMDB. We're looking for an hourly contractor. ALL travel expenses will be covered by the client. Work will be 100% on site. Great hourly rate as well! If you're interested shoot me a message or give me a call. PLEASE ONLY CANDIDATES THAT DO NOT REQUIRE SPONSORSHIP SHOULD APPLY. ALSO PLEASE NO STAFFING FIRMS! Thanks, Chris Werner Technical Recruiter [cid:image009.jpg@01CF0C71.E12F1270]http://www.windwardits.com/index.php 2300 Corporate Park Dr. Suite 400 | Reston, VA 20191 (703) 812-0117 (desk)|(703) 401-7681 (cell)|(703) 935-7126 (fax) Follow us [cid:image010.png@01CF0C71.E12F1270] http://www.linkedin.com/company/15364?goback=.fcs_MDYS_windward+it+solutions_false_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2trk=ncsrch_hits [cid:image011.png@01CF0C71.E12F1270] http://www.facebook.com/pages/Windward-IT-Solutions/135581570177?ref=tsfref=ts [cid:image012.jpg@01CF0C71.E12F1270] https://twitter.com/windwardits View Our Current Openings!https://ch.tbe.taleo.net/CH16/ats/careers/searchResults.jsp?org=WINDWARDITScws=1 Windward IT Solutions is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world. Position Summary As a result of our continued success we are currently seeking to add to our team a BMC Atrium CMDB consultant with experience extracting detailed customer requirements and implementing those requirements within Atrium CMDB 7.6+, utilizing the Atrium Integration Engine (AIE). The consultant will also have the aptitude to lend technical assistance during the analysis, design and implementation of BMC Remedy Service Management applications, for large Federal , enterprise and service provider clients. Position Responsibilites: The candidate must have experience and knowledge in deploying core functionality in an out of box BMC Atrium CMDB system; this includes the ability to install the system on at least one server platform and one database. The characteristics of this position include: a working command of technology and architectural concepts; the ability to perform an analysis of client processes; ability to document and develop workflows for system functionality and customization. The successful candidate will work as part of a team on client engagements with some direct supervision. Position Requirements * Must have development experience with BMC Atrium CMDB version 7.6+ and experience integrating Atrium CMDB with multiple federated data sources * Able to provide application support for the configuration, customization, and administration of the Atrium CMDB application in close coordination with the customer staff * Must have a good working knowledge of Service Desk processes (incident and problem management) * Familiarity and experience with other BMC tools, such as CLM, PractiveNet, Atrium Orchestrator, or BladeLogic highly desired * Familiarity with or ITIL(r) certifications preferred. * Familiarity with BMC and non-BMC automation platforms (CA ITPAM, BMC Atrium Orchestrator, Microsoft System Center Orchestrator) highly desired * Must have BMC Remedy IT Service Management Suite experience on two of the ITSM modules, such as: * BMC Remedy Service Desk * BMC Remedy Asset Management * BMC Remedy Change Management * BMC Remedy Service Level Management * BMC Service Management * Experience and a good working knowledge of the UNIX/Linux operating system is a plus * Experience with Java and XML is a plus * Familiarity with network/application operation and definition within the OSI model including IP, TCP, UDP and ICMP * Work with client management and staff to integrate the client's business objectives, current technical infrastructure and state of the art technologies into enterprise-wide solutions. * Design and/or assess operational processes for effective enterprise wide network and systems technology management. * Configuration Management certifications preferred. * Minimum of 4 years' experience working with BMC Atrium CMDB and AIE * Minimum of 3 years of hands-on Service Desk implementation and integration, to include Remedy experience * A high degree of interpersonal skill in working with various levels of technical and business oriented individuals is required. * Prior experience in a consulting environment is preferred. * Ability to travel to client sites on as-needed basis
Fields arbrarily move (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE We're running ARS 7.6.04 SP4, Mid-Tier 7.6.04 SP4, IE 9 We have 4 mid-tiers behind a load balancer connected to 2 ARS servers. We're using the Best Practice View of the Incident screens. Periodically we'll have a user report that a field gets partially overlaid by another field thus rendering the overlaid field inaccessible. This doesn't appear to be field specific as it has happened on different fields. The most recent occurrence happened when the Assignee field move under the Service field. Other users accessing the same mid-tier at the same time do not experience this behavior. Logging the affected user out, clearing the browser cache, exiting the browser and restarting does not clear the condition. Has anyone experienced this behavior? Rod Griffin Lockheed Martin Remedy Development and Support 303-319-2036 Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Incident SLM Data
Josh: I don't think SLM:Measurement shows the status of the incident ID, only the incident number, though I wouldn't swear to that. If you're not seeing it, then that's probably true. Are you trying to build a report showing this information? If not, what are you trying to accomplish by pulling it? If you're working on a report, I can make some suggestions, but if you're working on something other than a report, I probably can't help you at all. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Josh S Sent: Wednesday, January 08, 2014 10:15 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Incident SLM Data Hey everyone, I have a multitendency 7.1 system. My requirement is to pull all the SLM Data for only a certain company's Incident tickets that are not closed,resolved or cancelled. You have been kind enough to help me find the SLM Data on the SLM:Measurement form. Getting a certain company on the SLM:Measurement form is not hard as the title houses the company name for us. But I cannot figure out how to pull SLM:Measurement data for ONLY not closed, resolved or cancelled Incident tickets. I hope my explanation makes sense. Any ideas? Thank you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Anyone know what the AtriumWS DB is and used for?
All, Our DBA was doing some cleanup and found a database called AtriumWS on a couple of our database servers (including the one that is used by our ITSM 7.6.4 r 2 system). Now we have ADDM/BAO/PNET/BPPM and the rest of the BMC alphabet soup, and just trying to see what this belongs to. Also if anyone knows what it is used for. Howard [Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
Re: Anyone know what the AtriumWS DB is and used for?
** WS=Web Service, is is used to allow CMDB population/retrieval using a Web Service. -Original Message- From: Richter, Howard (CEI - Atlanta) (CEI - Atlanta) howard.rich...@coxinc.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 8, 2014 1:37 pm Subject: Anyone know what the AtriumWS DB is and used for? ** All, Our DBA was doing some cleanup and found a database called AtriumWS on a couple of our database servers (including the one that is used by our ITSM 7.6.4 r 2 system). Now we have ADDM/BAO/PNET/BPPM and the rest of the BMC alphabet soup, and just trying to see what this belongs to. Also if anyone knows what it is used for. Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: [EXTERNAL] Incident SLM Data
Thank you for your answer. I am migrating data from one system to another. Therefore, I am exporting the HPD:Help Desk ticket and the SLM:Measurement data. Ultimately, it will get joined back together again in the new system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM on Mobile
Hello Everyone! New Year Greeting! My client want to access ITSM application from mobiles for critical activities like requests approval, status updates etc. How could this be possible ? I tried accessing mid tier URL from mobile browser but its not compatible enough and throws numerous strange error. Do I need to build a separate API code for this or is there any easy method available ? We thought of using BMC Mobility but client does want to spent so much money to implement it. Please share your thoughts! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on Mobile
What version are they on. ITSM 8.1 has extended to approval to emails that may be able to use mobile devices for doing the approval. -Original Message- From: James Smith bmcremedyarslis...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 8, 2014 2:47 pm Subject: ITSM on Mobile Hello Everyone! New Year Greeting! My client want to access ITSM application from mobiles for critical activities ike requests approval, status updates etc. How could this be possible ? I tried accessing mid tier URL from mobile browser ut its not compatible enough and throws numerous strange error. Do I need to uild a separate API code for this or is there any easy method available ? We thought of using BMC Mobility but client does want to spent so much money to mplement it. Please share your thoughts! ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Incident SLM Data
Josh: Is this migration between two systems on the same versions of ITSM (such as from Prod to Qual, if, say, you wanted your test environment data to mirror what's in Production) or a migration of data from one version of ITSM to another where a straight out upgrade doesn't make sense? Like with us, we had a group that piloted ITSM on 7.6.03 I think it was before we went live with ITSM to the enterprise. We decided to go live with 7.6.04 for the enterprise rollout, and while the 7.6.03 pilot installation could technically have been upgraded, there were various reasons that led us to start from scratch with a new installation of 7.6.04. As part of our rollout we had to migrate the piloting group's tickets from the 7.6.03 to the 7.6.04 enterprise installation. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Josh S Sent: Wednesday, January 08, 2014 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Incident SLM Data Thank you for your answer. I am migrating data from one system to another. Therefore, I am exporting the HPD:Help Desk ticket and the SLM:Measurement data. Ultimately, it will get joined back together again in the new system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone know what the AtriumWS DB is and used for?
Roger, How are you doing? So the AtriumWS is a database used by web services for the CMDB population? Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, January 08, 2014 1:50 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] Anyone know what the AtriumWS DB is and used for? ** WS=Web Service, is is used to allow CMDB population/retrieval using a Web Service. -Original Message- From: Richter, Howard (CEI - Atlanta) (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wed, Jan 8, 2014 1:37 pm Subject: Anyone know what the AtriumWS DB is and used for? ** All, Our DBA was doing some cleanup and found a database called AtriumWS on a couple of our database servers (including the one that is used by our ITSM 7.6.4 r 2 system). Now we have ADDM/BAO/PNET/BPPM and the rest of the BMC alphabet soup, and just trying to see what this belongs to. Also if anyone knows what it is used for. Howard [Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633[X], Cell = 404.226.2745[X] Cox Innovation Agent (CIA) [Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
Re: ITSM on Mobile
Yaa I know that but how about creating/updating requests ? They are on 7.6.03 and planning to upgrade to 8.1 soon. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on Mobile
MyIT can do the create, there is also a Rules Based Engine included with 8.1 to parse incoming emails to create a new Incident and add work info entries to an existinf Incident. -Original Message- From: James Smith bmcremedyarslis...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 8, 2014 2:53 pm Subject: Re: ITSM on Mobile Yaa I know that but how about creating/updating requests ? They are on 7.6.03 and planning to upgrade to 8.1 soon. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Incident SLM Data
These two systems are very different versions. thank you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
User account but no people record
Hi All, In ITSM 7.6.04, I am implementing a web service where an external ticket system would send a request to the Incident Interface Create form, create an Incident and turn the Incident Number back to the originating ticket system. All of that is pretty straight forward. The question I have is about setting up the user account. There won't be any updates or queries allowed. I could set this up in the People form but don't want this account to appear as a Company Contact. Can I just set up the account on the User form with a read only license and Incident Submitter permission? I could probably just try this but thought I would check with the group first in case there any not so obvious snags to this approach. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01CF0C84.430FF790] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Caught exception :Object doesn't support property or method 'getProxyGlobalFields
Sadly, neither fiddler or workflow logs are of any particular use. Due to the nature of AR System workflow, there will always be a large amount of untested combinations of workflow/browser. The fact you've identified a broad level source of the problem and two patch levels should make the problem easier to solve. If you can easily reproduce it, I can't think of any quicker way than a webex and a Javascript debugger. But hey, what do I know about support :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Dev Studio - Windows 7
Roney may be on the right track here.. Alternative to running the dev studio as an administrator, I would permit the user that is using the dev studio to read, write, execute, delete (basically complete control) of the files in the Dev studios workspace. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roney Samuel Varghese. Sent: Wednesday, January 08, 2014 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Dev Studio - Windows 7 Try running dev studio as administrator Regards, Roney Samuel Varghese. Sent from my iPhone On Jan 8, 2014, at 2:32 AM, Neha Khandelwal jbpn...@gmail.com wrote: Hi List, I need your assistance for following issue- On windows7 OS, when I am trying to connect to any server through BMC Developer Studio, I get connection time out error. While at the smae time, servers are getting connected on Windows XP machine. Can anyone please assist me, while installing or using BMC Developer Studio, and other setting alos need to be done? Regards Neha Khandelwal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields
Are you offering your services John??? You do know a thing or two of the Java world ;-) Pascale Sterrett Kenavo ar wech all jba...@javasystemsolutions.com Sent by: arslist@ARSLIST.ORG 01/08/2014 12:40 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Caught exception :Object doesn't support property or method 'getProxyGlobalFields Sadly, neither fiddler or workflow logs are of any particular use. Due to the nature of AR System workflow, there will always be a large amount of untested combinations of workflow/browser. The fact you've identified a broad level source of the problem and two patch levels should make the problem easier to solve. If you can easily reproduce it, I can't think of any quicker way than a webex and a Javascript debugger. But hey, what do I know about support :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: User account but no people record
I highly doubt you could achieve what you want to do without having to break a lot of things as to how they were designed to work out of the box. Is it possible - sure its only an issue of messing around with permissions, yada yada yada.. Is it recommended? Maybe not. I have not thought this problem out after reading your email, but there is a small chance that you might break some things with multi tenancy or something like that. The cleaner way would be to create the people record with necessary supporting records in the people permission group form.. What is it that you'll wish to gain by not having the people record to me present? Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, January 08, 2014 3:37 PM To: arslist@ARSLIST.ORG Subject: User account but no people record Hi All, In ITSM 7.6.04, I am implementing a web service where an external ticket system would send a request to the Incident Interface Create form, create an Incident and turn the Incident Number back to the originating ticket system. All of that is pretty straight forward. The question I have is about setting up the user account. There won't be any updates or queries allowed. I could set this up in the People form but don't want this account to appear as a Company Contact. Can I just set up the account on the User form with a read only license and Incident Submitter permission? I could probably just try this but thought I would check with the group first in case there any not so obvious snags to this approach. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 navsig _ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: User account but no people record
Hi Joe, If I create a People record then someone can manually create an Incident using this non-person as the contact. Does not matter which status I select on the People record, it still shows. Can't have that. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, January 08, 2014 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: User account but no people record ** I highly doubt you could achieve what you want to do without having to break a lot of things as to how they were designed to work out of the box. Is it possible - sure its only an issue of messing around with permissions, yada yada yada.. Is it recommended? Maybe not. I have not thought this problem out after reading your email, but there is a small chance that you might break some things with multi tenancy or something like that. The cleaner way would be to create the people record with necessary supporting records in the people permission group form.. What is it that you'll wish to gain by not having the people record to me present? Cheers Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, January 08, 2014 3:37 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: User account but no people record Hi All, In ITSM 7.6.04, I am implementing a web service where an external ticket system would send a request to the Incident Interface Create form, create an Incident and turn the Incident Number back to the originating ticket system. All of that is pretty straight forward. The question I have is about setting up the user account. There won't be any updates or queries allowed. I could set this up in the People form but don't want this account to appear as a Company Contact. Can I just set up the account on the User form with a read only license and Incident Submitter permission? I could probably just try this but thought I would check with the group first in case there any not so obvious snags to this approach. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01CF0C89.CC2BF740] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: BMC Dev Studio - Windows 7
With Windows 7, things are a lot more complex than that even. For example, I am a local administrator of my PC so I can install software and such. However, Dev Studio, SQL Server Management Studio, Eclipse, and a few other things give me errors. The only way around these errors for me is that I've pinned those apps to my Windows taskbar, then right clicked on them and went into the Properties, and on the Compatibility tab checked the Run this program as an administrator option under Privilege Level. There seems to be some issues specific to Windows 7, at least within my organization, that don't like certain interactions with things that are in the Program Files folders. It seems like there's a difference between running as an account in the Administrator group and as running as the administrator. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, January 08, 2014 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Dev Studio - Windows 7 Roney may be on the right track here.. Alternative to running the dev studio as an administrator, I would permit the user that is using the dev studio to read, write, execute, delete (basically complete control) of the files in the Dev studios workspace. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roney Samuel Varghese. Sent: Wednesday, January 08, 2014 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Dev Studio - Windows 7 Try running dev studio as administrator Regards, Roney Samuel Varghese. Sent from my iPhone On Jan 8, 2014, at 2:32 AM, Neha Khandelwal jbpn...@gmail.com wrote: Hi List, I need your assistance for following issue- On windows7 OS, when I am trying to connect to any server through BMC Developer Studio, I get connection time out error. While at the smae time, servers are getting connected on Windows XP machine. Can anyone please assist me, while installing or using BMC Developer Studio, and other setting alos need to be done? Regards Neha Khandelwal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Relationship between ARServer/Mid Tier and Database
Hi, Here is how it goes- 1. Browser connects with mid-tier server using http calls. 2. Mid-tier connects with AR server using API calls. 3. AR server connects with DB server using database libraries. Thanks, Abhijit On Jan 8, 2014 12:51 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, MidTier does not connect directly to the database at all. It uses the ARAPI to connect to the AR Server who handles all connections to the database using a single predefined login name. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi List, Curious to know how AR Server/Mid Tier interacts with Database ? I mean what method does it use ? Is it used SQL Server or any ODBC driver or any other method to interact with database ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: User account but no people record
** There are many reasons to create a service account People record. You must have a People Record to create the Incident. Remember the name can be From External System. You could then create a simple AL that will not allow an Incident to be created by a submitter that is not allowed, this will work since you will control the submitter of the Incident created from the external system. -Original Message- From: Brittain, Mark mbritt...@navisite.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 8, 2014 3:53 pm Subject: Re: User account but no people record ** Hi Joe, If I create a People record then someone can manually create an Incident using this non-person as the contact. Does not matter which status I select on the People record, it still shows. Can’t have that. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, January 08, 2014 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: User account but no people record ** I highly doubt you could achieve what you want to do without having to break a lot of things as to how they were designed to work out of the box. Is it possible – sure its only an issue of messing around with permissions, yada yada yada.. Is it recommended? Maybe not. I have not thought this problem out after reading your email, but there is a small chance that you might break some things with multi tenancy or something like that. The cleaner way would be to create the people record with necessary supporting records in the people permission group form.. What is it that you’ll wish to gain by not having the people record to me present? Cheers Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, January 08, 2014 3:37 PM To: arslist@ARSLIST.ORG Subject: User account but no people record Hi All, In ITSM 7.6.04, I am implementing a web service where an external ticket system would send a request to the Incident Interface Create form, create an Incident and turn the Incident Number back to the originating ticket system. All of that is pretty straight forward. The question I have is about setting up the user account. There won’t be any updates or queries allowed. I could set this up in the People form but don’t want this account to appear as a Company Contact. Can I just set up the account on the User form with a read only license and Incident Submitter permission? I could probably just try this but thought I would check with the group first in case there any not so obvious snags to this approach. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: BMC Dev Studio - Windows 7
I wonder if that is organization specific? I run as a limited user (unless I need to elevate privileges for special occasions) and have used Dev Studio on probably a dozen Win 7 64-bit machines in this configuration without issue. DS is (more or less) just a Java process. If your paths are all set and DS can write to the directory it needs to then it just works (without running as an admin). I haven't done extensive testing but I think it only need write access to the workspace path which defaults to a location in your Window profile where you should already have write access. seems like there's a difference between running as an account in the Administrator group and as running as the administrator This is true. In Win 7 even if you are an admin on the machine you still need to explicitly run some processes as administrator. Similar to being a limited user on a *NIX machine and using sudo to elevate your privileges for a specific task. Jason On Wed, Jan 8, 2014 at 1:06 PM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: With Windows 7, things are a lot more complex than that even. For example, I am a local administrator of my PC so I can install software and such. However, Dev Studio, SQL Server Management Studio, Eclipse, and a few other things give me errors. The only way around these errors for me is that I've pinned those apps to my Windows taskbar, then right clicked on them and went into the Properties, and on the Compatibility tab checked the Run this program as an administrator option under Privilege Level. There seems to be some issues specific to Windows 7, at least within my organization, that don't like certain interactions with things that are in the Program Files folders. It seems like there's a difference between running as an account in the Administrator group and as running as the administrator. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, January 08, 2014 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Dev Studio - Windows 7 Roney may be on the right track here.. Alternative to running the dev studio as an administrator, I would permit the user that is using the dev studio to read, write, execute, delete (basically complete control) of the files in the Dev studios workspace. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Roney Samuel Varghese. Sent: Wednesday, January 08, 2014 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Dev Studio - Windows 7 Try running dev studio as administrator Regards, Roney Samuel Varghese. Sent from my iPhone On Jan 8, 2014, at 2:32 AM, Neha Khandelwal jbpn...@gmail.com wrote: Hi List, I need your assistance for following issue- On windows7 OS, when I am trying to connect to any server through BMC Developer Studio, I get connection time out error. While at the smae time, servers are getting connected on Windows XP machine. Can anyone please assist me, while installing or using BMC Developer Studio, and other setting alos need to be done? Regards Neha Khandelwal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AIE Flat File to CMDB question
Hugo, This advice assumes that you are working on Windows and using a CSV: Start over again with a new data mapping. Place the file in your expected location, but take out the TBL file from that location and just leave the csv. Create the new data mapping and point it to the file location, like d:\program files\bmc software\atrium core\AIE\Server 64\data, then save. See if the TBL file was created for you. Proceed from there and verify that you can see the fields in the Data Field Mapping tab on the CI Class Mapping. I had a lot of issues with data maps over the past few months. Sometimes it is easier to start fresh because AIE is so finicky. Si se puede, Hugo! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hugo Ruesga Sent: Thursday, January 02, 2014 4:45 PM To: arslist@ARSLIST.ORG Subject: AIE Flat File to CMDB question ** Hhi Listers; I'm working with AIE but found something odd. I'm creating a Data mapping from a Flat file to push data into our CMDB, however and besides that I already have the .tbl file in place, when I'm creating the data mapping I'm not able to find none of the fields associated. I thought this is being done automatically when placing the tbl file path on the data mapping. Am I doing something wrong? Thanks in advance Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Relationship between ARServer/Mid Tier and Database
What are those database libraries ? or What are database libraries ? Do they vary from vendor to vendor ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Dev Studio - Windows 7
Neha, has the run as admin solution worked? This really sounds like a firewall issue to me. In my experience having insufficient privileges (which would be solved with running as Admin), would manifest as a problem with running the Dev Studio executable or its access to local resources, and not in a connection timeout. Is the Win 7 box on a different wire than the XP box that works? In this case there might be a firewall between the Win 7 box and ARS that's blocking the traffic. Another possibility is that it's the Windows firewall on the Win 7 box itself. You could try turning it off temporarily to see if the problem evaporates. Brief instructions follow: 1) Open Windows Firewall in the Control Panel 2) Select the Turn Windows Firewall on or off link on the left 3) Select Turn off Windows Firewall (not recommended) in both the Home or work and Public sections A couple more notes... First, it's possible that your network guys have disabled access to this setting, so you may not be able to do it. Also, if you can do it, be sure to undo your changes (i.e. turn it back on again) when your done. If you DO discover it's a firewall issue (Windows firewall or an external box), your network guys should be able to help you poke a hole in it for this traffic. -charlie On Wed, Jan 8, 2014 at 2:04 PM, Jason Miller jason.mil...@gmail.com wrote: ** I wonder if that is organization specific? I run as a limited user (unless I need to elevate privileges for special occasions) and have used Dev Studio on probably a dozen Win 7 64-bit machines in this configuration without issue. DS is (more or less) just a Java process. If your paths are all set and DS can write to the directory it needs to then it just works (without running as an admin). I haven't done extensive testing but I think it only need write access to the workspace path which defaults to a location in your Window profile where you should already have write access. seems like there's a difference between running as an account in the Administrator group and as running as the administrator This is true. In Win 7 even if you are an admin on the machine you still need to explicitly run some processes as administrator. Similar to being a limited user on a *NIX machine and using sudo to elevate your privileges for a specific task. Jason On Wed, Jan 8, 2014 at 1:06 PM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: With Windows 7, things are a lot more complex than that even. For example, I am a local administrator of my PC so I can install software and such. However, Dev Studio, SQL Server Management Studio, Eclipse, and a few other things give me errors. The only way around these errors for me is that I've pinned those apps to my Windows taskbar, then right clicked on them and went into the Properties, and on the Compatibility tab checked the Run this program as an administrator option under Privilege Level. There seems to be some issues specific to Windows 7, at least within my organization, that don't like certain interactions with things that are in the Program Files folders. It seems like there's a difference between running as an account in the Administrator group and as running as the administrator. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, January 08, 2014 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Dev Studio - Windows 7 Roney may be on the right track here.. Alternative to running the dev studio as an administrator, I would permit the user that is using the dev studio to read, write, execute, delete (basically complete control) of the files in the Dev studios workspace. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Roney Samuel Varghese. Sent: Wednesday, January 08, 2014 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Dev Studio - Windows 7 Try running dev studio as administrator Regards, Roney Samuel Varghese. Sent from my iPhone On Jan 8, 2014, at 2:32 AM, Neha Khandelwal jbpn...@gmail.com wrote: Hi List, I need your assistance for following issue- On windows7 OS, when I am trying to connect to any server through BMC Developer Studio, I get connection time out error. While at the smae time, servers are getting connected on Windows XP machine. Can anyone please assist me, while installing or using BMC Developer Studio, and other setting alos need to be done? Regards Neha Khandelwal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___
