Re: Logic in active links vs. filters

2010-04-21 Thread LJ LongWing
the worklog (and entry id) in arx format. Edit the exported file in a text editor, import it back. Done. On Wed, Apr 21, 2010 at 4:48 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Cool….I just wanted to make sure you weren’t saying/thinking that you could replace the entire contents

Re: References for www.misicompany.com

2010-04-22 Thread LJ LongWing
I almost suggested it as wellkuz Misi is the only person I have ever met with that nameinteresting coincidence :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Thursday, April 22, 2010 9:43 AM To:

Re: Indexing violations in the Remedy database..

2010-04-22 Thread LJ LongWing
Sure..send it my way J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, April 22, 2010 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Indexing violations in the Remedy database.. ** Drake, Thanks.. I have

Re: On Window Loaded active link doesn't see field values???

2010-04-22 Thread LJ LongWing
Rabi, I recommend having AL Logging turned on and see if the field is being set some time after the AL you are looking athappens to me all the time...I have AL1 set to fire if value = X, but AL2 fires at a later execution order setting the field... -Original Message- From: Action

Re: JAVA API code - Figuring out what is in a Selection field

2010-04-23 Thread LJ LongWing
Yea, what ya need? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ibrahim Akar Sent: Friday, April 23, 2010 10:30 AM To: arslist@ARSLIST.ORG Subject: JAVA API code - Figuring out what is in a Selection field ** Has anyone written code in

Re: Format of date or time value not recognized

2010-04-26 Thread LJ LongWing
Amanullah, This is typically a problem of your client trying to submit a date/time that's not consistent with how the server is expecting it.. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Saturday, April 24,

Re: On Window Loaded active link doesn't see field values???

2010-04-27 Thread LJ LongWing
be done??? --- On Thu, 4/22/10, LJ LongWing lj.longw...@gmail.com wrote: From: LJ LongWing lj.longw...@gmail.com Subject: Re: On Window Loaded active link doesn't see field values??? To: arslist@ARSLIST.ORG Date: Thursday, April 22, 2010, 1:51 PM Rabi, I recommend having AL Logging turned

Re: Remedy Migrator 7.1 patch 009 Issue

2010-04-27 Thread LJ LongWing
J..I wrote my own..I trust and don't need to verify J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, April 27, 2010 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator 7.1 patch 009 Issue **

Re: On Window Loaded active link doesn't see field values???

2010-04-28 Thread LJ LongWing
to trigger code before the window fully opens, based on value received by the window from the macro. Can't be done??? --- On Thu, 4/22/10, LJ LongWing lj.longw...@gmail.com wrote: From: LJ LongWing lj.longw...@gmail.com Subject: Re: On Window Loaded active link doesn't see

Re: AREA LDAP Integration - please help me to start it

2010-04-28 Thread LJ LongWing
Start by reading the 'Integrating with Plug-ins and Third-Party Products' document starting on 102. Then read the 'Configuring' starting on 172. These are for 7.1 versions of the docs..reading those should give you most if not all the information you need to configure it..if you have any specific

Re: ACD integration with Remedy User: Not able to have active links see received field values

2010-04-28 Thread LJ LongWing
Rabi, Granted, I don't know how this would work kuz I don't know DDE/OLEbut instead of having it run a macro, wouldn't it be possible to tell it to open the window directly? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf

Re: AREA LDAP Integration - please help me to start it

2010-04-28 Thread LJ LongWing
Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 28, 2010 11:14 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Start by reading

Re: Future of OLE/DDE integrations?

2010-04-28 Thread LJ LongWing
They will need to utilize the client that's availableMid-Tier...ya know, launch browser, pass information in through URL, etc -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Juan Ingles Sent: Wednesday, April 28, 2010

Re: Future of OLE/DDE integrations?

2010-04-28 Thread LJ LongWing
? Or is it too limited? Rick On Wed, Apr 28, 2010 at 12:18 PM, LJ LongWing lj.longw...@gmail.com wrote: They will need to utilize the client that's availableMid-Tier...ya know, launch browser, pass information in through URL, etc -Original Message- From: Action Request System discussion

Re: AREA LDAP Integration - please help me to start it

2010-04-28 Thread LJ LongWing
Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, April 29, 2010 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start

Re: Future of OLE/DDE integrations?

2010-04-28 Thread LJ LongWing
Does Windows DDE not have the ability to interact with a Web client?is that not even an option? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Wednesday, April 28, 2010 2:42 PM To:

Re: Future of OLE/DDE integrations?

2010-04-28 Thread LJ LongWing
in Vista, I don't even know if Windows 7 supports that... From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of LJ LongWing [lj.longw...@gmail.com] Sent: Wednesday, April 28, 2010 5:01 PM To: arslist@ARSLIST.ORG Subject: Re

Re: MAPI client other then Outlook for a win 2003 server

2010-04-30 Thread LJ LongWing
Howard, Last time I checked, Microsoft was the main user/reason for existence of MAPI, and as such I have never come across a client that does MAPI other than Microsoft clients.according to http://en.wikipedia.org/wiki/Messaging_Application_Programming_Interface Outlook express supports a

Re: SSO Implementation

2010-05-03 Thread LJ LongWing
I have done quite a bit of research recently and utilized the sample files given in AREA_SSO_ALL_v206MT_v209AREA.zip (found within the KB at BMC)..it works pretty good..still working on getting it implemented though. From: Action Request System discussion list(ARSList)

Re: Announcing BMC Remedy Action Request System 7.6.03 Beta Customer Program!

2010-05-05 Thread LJ LongWing
So David, Is this the next version, previously assumed to be 8?.is 7.6.03 the last version to include the User tool? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, May 04, 2010 9:58 PM To: arslist@ARSLIST.ORG

Re: arslist Digest - 17 Apr 2010 to 18 Apr 2010 (#2010-137)

2010-05-07 Thread LJ LongWing
If you follow the directions at the end of the email, yes UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf

Re: COLCOUNT not working

2010-05-10 Thread LJ LongWing
Joe, Sorry to disagree with you, but 'sum' gives you an adding of all the values in a column.whereas colcount gives you the number of records returned.. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Monday, May 10, 2010 12:02

Re: COLCOUNT not working

2010-05-11 Thread LJ LongWing
realized its not a sum that he wants but just the count of records.. I read and posted my mail with an erroneous suggestion in a hurry.. and later realized I made a mistake.. Joe _ From: LJ LongWing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Mon, May 10, 2010 2:47:07 PM Subject

Re: fire AL when window open only in Search Mode

2010-05-12 Thread LJ LongWing
Audrey, Here is how I would do it. Write the AL with no Qual, in the If action, add a message action with the value $OPERATION$ in its text, run it in the client (web or client, but if web, flush your cache) when the AL executes it will tell you what operation is being performedfrom

Re: Question on Remedy Performance

2010-05-12 Thread LJ LongWing
Jim, What I would recommend is to turn on SQL/Filter/API logs into a single log and then run one of your 'lackluster' operations. Then run the log through the log analyzer. It'll give you your longest api and sql transactions (depending on the options you select)..then you can analyze the

Re: ARS 7.5 Patch 4 - Issue with Server Side Logging

2010-05-17 Thread LJ LongWing
Conrad, I know that server logging is done 'per server'..is your load balancer using session persistence?the only thing that I can think of is that when you open the form you are connecting to serverA, but when you click apply it's hitting apply on serverB? From: Action Request System

Re: ARS 7.5 Patch 4 - Issue with Server Side Logging

2010-05-17 Thread LJ LongWing
AR Server is offline. Regards, Conrad On Mon, May 17, 2010 at 6:12 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Conrad, I know that server logging is done 'per server'..is your load balancer using session persistence?the only thing that I can think of is that when you open the form

Re: ARS 7.5 Patch 4 - Issue with Server Side Logging

2010-05-17 Thread LJ LongWing
Preferences Form, over the web as well as checking the API/Database/Filter in the Mid tier logs of the Midtier Configuration tool. Regards, Conrad On Mon, May 17, 2010 at 7:41 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Sorry bout that Conrad..didn't read your post properly..in that case

Re: Run Processes are failing to execute batch files from Filter Run Process

2010-05-18 Thread LJ LongWing
John, Can you copy paste an example command for us? This topic has been discussed numerous times on the list...I highly recommend your run-process command be something along the lines of Cmd /c path to batchfile\batchfilename Ensuring of course to make sure there are no spaces if possible in

Re: {Remedy ARS} Re: Run Processes are failing to execute batch files from Filter Run Process

2010-05-18 Thread LJ LongWing
James, The problem (for other peoples benefit) ended up being that Remedy was launching the command prompt on the D: drive, and because he was doing a CD on the C, but not changing to that drive, the copy was not occurring. As such I had him change it to 'cd /d' which tells it to change to the

Re: Mass renaming workflow

2010-05-19 Thread LJ LongWing
Admin tool 7.1 has the ability to edit multiple pieces of workflow at the same time and on the Advanced tab do a replace from x to y...I've used this in the past to do renames. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Logan Sent:

Re: sql server

2010-05-19 Thread LJ LongWing
Well..Gary, as I'm sure you are aware that's not a supported configuration.I don't have any experience with it kuz I try to stay within supported configurations..but BMC I'm sure wouldn't recommend it J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf

Re: Is there a way to restrict access to web services?

2010-05-19 Thread LJ LongWing
You can provide permissions to web services in the same way you provide access to forms..to do this though you need to disable anonymous web services (if you have that enabled) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales Sent:

Re: Strange fat client behavior...

2010-05-20 Thread LJ LongWing
Richard, I don't use the ITSM Suite.but does that console contain any flashboards?those are rendered through the MidTier, and as such, needs to do something with the certificate. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits

Re: sql server

2010-05-20 Thread LJ LongWing
-Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, May 19, 2010 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: sql server ** WellGary, as I'm sure you are aware that's not a supported configuration...I

Re: How to rename object name?

2010-05-20 Thread LJ LongWing
Assuming that you are on the 7.5 dev studio, close the form and right click on the form instead of dbl clicking, you will see a rename option there. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin Liu Sent: Thursday, May 20, 2010 7:21 PM

Re: View forms and Remedy Schema tables

2010-05-21 Thread LJ LongWing
Gopal, I may be off base on this one.but I don't believe that Remedy creates views of 'view forms'due to the fact that Remedy is not maintaining the data for the form (the view is)I don't believe you will find T/H/B tables for itsame thing for Display only Formsand I think

Re: View forms and Remedy Schema tables

2010-05-21 Thread LJ LongWing
list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, May 21, 2010 8:58 AM To: arslist@ARSLIST.ORG Subject: Re: View forms and Remedy Schema tables Gopal, I may be off base on this one.but I don't believe that Remedy creates views of 'view forms'due to the fact

Re: Mid Tier URL checkbox in filter

2010-05-21 Thread LJ LongWing
Yea..that's a 'feature'.check the list archives and you will find workarounds for that scenario. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Friday, May 21, 2010 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier URL

Re: Mid Tier URL checkbox in filter

2010-05-21 Thread LJ LongWing
a find and replace on the ar system email messages form on submit Sent from my iPhone On May 21, 2010, at 2:26 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Yea….that’s a ‘feature’…check the list archives and you will find workarounds for that scenario. From: Action Request System

Re: ARInside - ARS 7.0.01

2010-05-24 Thread LJ LongWing
Gopal, I haven't had the problem with hard coded workflow in so long I haven't had to deal with itbut as another poster suggested, I would say export your entire system to def (maybe XL) and search for the strings you are worried about. -Original Message- From: Action Request System

Re: MT 7.1 and AR Server 7.0

2010-05-26 Thread LJ LongWing
Ok…I was gonna hafta go check out the matrix and verify that….I wish Chrome was supported… From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, May 26, 2010 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: MT 7.1 and AR

Re: Last Modified By Question

2010-05-27 Thread LJ LongWing
Amanda, Have you tried a qual of 'Modified By' != $USER$? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierce, Amanda (TBS) Sent: Thursday, May 27, 2010 6:03 AM To: arslist@ARSLIST.ORG Subject: Last Modified By Question ** Hello All,

Re: Developer Studio

2010-05-28 Thread LJ LongWing
Marcelo, I would stick with the age old wisdom, use the admin version for the server versionI personally wouldn't use the 7.5 tool on a 7.1 serverI would suggest standing up a sandbox env, even on your own box that is running 7.5 to play with it. -Original Message- From: Action

Re: Error while executing API

2010-06-01 Thread LJ LongWing
SriSamSri, This is a configuration parameter in your Mid-Tier under 'General Settings' titled 'Maximum connections per server'. The default is something like 80..but basically it's a queuing mechanism that prevents a single midtier server from overwhelming the app server..I think the default is

Re: Error while executing API

2010-06-01 Thread LJ LongWing
at once - is that what a ProxyPool is? How long does a Proxy live? -John On Jun 1, 2010, at 10:00 AM, LJ LongWing wrote: ** SriSamSri, This is a configuration parameter in your Mid-Tier under 'General Settings' titled 'Maximum connections per server'. The default

Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages

2010-06-02 Thread LJ LongWing
Gary, 7.1 still supports New Atlanta, it's just no longer packaged with it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Wednesday, June 02, 2010 2:25 PM To:

Re: Dev Studio and Escalation Pools

2010-06-02 Thread LJ LongWing
In the dev studio, you can choose which columns are visible in the list, if it's not defaulted to showing, add it. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tucker, Rob Sent: Wednesday, June 02, 2010 2:34 PM To: arslist@ARSLIST.ORG Subject:

Re: ARERR 299 Too many levels in filter processing

2010-06-02 Thread LJ LongWing
Another situation is query unionswe have several locations in our app where we need to union several searches together into a single resultset, not possible within the Remedy architecture. -Original Message- From: Action Request System discussion list(ARSList)

Re: ARERR 299 Too many levels in filter processing

2010-06-03 Thread LJ LongWing
Misi, I know this is an extreme examplebut one where using Remedy $LASTCOUNT$ was a HORRIBLE solution. I have a table on a form, the table has roughly 150,000 records in it. I need to do a SUM of the records in it for 3 separate columns. Doing this work via Filter and Remedy workflow, the

WAR deployment

2010-06-03 Thread LJ LongWing
Trying to get Mid-Tier 7.5 Patch 5 deployed on WebLogic. I thought I may be able to simply take the WAR file and tell Weblogic to deploy the WAR….this doesn’t seem to work. Does anyone have suggestions on how to deploy with the WAR file?

Re: WAR deployment

2010-06-03 Thread LJ LongWing
(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 03, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: WAR deployment ** Trying to get Mid-Tier 7.5 Patch 5 deployed on WebLogic. I thought I may be able to simply take the WAR file and tell Weblogic to deploy the WAR

Re: Tickets creation through API

2010-06-03 Thread LJ LongWing
SriSamSri, I don't work with the OOTB apps at all, and I know that's what you are talking about.but one thing you WILL want to tweak is the 'next id chunk size' because with that volume of submits, the ARSchema table quickly becomes a bottleneck.. From: Action Request System discussion

Re: Curious filter issue

2010-06-03 Thread LJ LongWing
Anne, The reason it's changing back to 'current transaction' is because you aren't setting a field on your form with a field from the search..it's an annoying feature, but it's there.. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne

Re: WAR deployment

2010-06-04 Thread LJ LongWing
My Web admin is currently following the 'install' process outlined in the docapparently there is something with how WebLogic deploys the war file that doesn't work well during startup of the servlet. -Original Message- From: Action Request System discussion list(ARSList)

Re: Database Deadlocks

2010-06-04 Thread LJ LongWing
Mike, Deadlocks occur when two things are trying to update the same record at the same time and some condition isn't allowing one of them to continue. The db decides to kill one of the updates so that the other can complete. I would recommend running Filter/SQL to the same Log file and see if

Re: AR System 7.5 mid tier installation

2010-06-04 Thread LJ LongWing
http://java.sun.com/j2ee/tutorial/1_3-fcs/doc/Overview4.html#63473 Doesn't look like they are the same thing. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Luisa Clotilde Carena Sent: Friday, June 04, 2010 8:26 AM To: arslist@ARSLIST.ORG

Re: All about Mid-tier

2010-06-04 Thread LJ LongWing
Naveen, Any AL action that interacts directly with the client (DDE, RunMacro, etc) won't work in the web, but all others do with very little issues. In fact, in later versions (7.5-) there are things that only work in the web and not native. I agree that you will need lots of testing, but I

Re: Rif: Re: AR System 7.5 mid tier installation

2010-06-04 Thread LJ LongWing
Donald, What is RSA? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Donald Morton Sent: Friday, June 04, 2010 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Rif: Re: AR System 7.5 mid tier installation ** We have this rule as well. You can

Re: WAR deployment

2010-06-04 Thread LJ LongWing
Working with my WebLogic guyapparently in the deploy there is an option of 'staging' which makes a copy of the deploy dir and that's where Mid-Tier runs from. There is an option of 'no staging' which tells it to run from the place you put itthat stopped it overwriting our config changes

Re: Deleting Remedy Records Specifically Incidents and Their Audits

2010-06-07 Thread LJ LongWing
There is nothing other than management paranoia. I have worked in shops where management is paranoid to not have EVERYTHING that ever happened available to them.. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Monday, June 07,

Re: Problem installing ARS7.5 patch3 ,Oracle 10g , Vista

2010-06-07 Thread LJ LongWing
Kevin, Not that this directly addresses your questionbut I got 7.5 functional on XP running SQL 2008 Express last year...so if you aren't stuck on Oracle...SQL may work for you. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On

Cookies are disabled

2010-06-07 Thread LJ LongWing
All, We are switching from Tomcat to WebLogic where I work and I'm having issues. When I use Chrome/Firefox/IE to access the Mid-Tier I get the below error message --- Message from webpage --- Cookies are disabled. Cannot access mid-tier with

Re: An efficient way to sync up data

2010-06-07 Thread LJ LongWing
We made it easy on our selves….all of our mailboxes/test users/etc are in production but disabled. When we refresh Dev/Test here are escalations that go through and enable ‘that server’s records and disables everything else…we also setup a filter on the email engine that basically says

Re: Problem installing ARS7.5 patch3 ,Oracle 10g , Vista

2010-06-09 Thread LJ LongWing
,Oracle 10g , Vista That's strange, I thought 7.5 wasn't compatible with XP -- From: LJ LongWing lj.longw...@gmail.com Sent: Monday, June 07, 2010 3:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Problem

Re: ARS 7.5 and MidTier sharing the same hardware?

2010-06-09 Thread LJ LongWing
Steve, As others mentioned, it's only a problem if your resources are limited and both need too much memory..I run in this configuration in my Dev environment without issue. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve McDonald Sent:

Re: View Form Error?

2010-06-10 Thread LJ LongWing
I know this seems basic, but have you verified they are of types that Remedy recognizes in view forms? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 9:43 AM To: arslist@ARSLIST.ORG Subject: View Form

Re: Cookies are disabled - RESOLVED

2010-06-11 Thread LJ LongWing
, here are the 'special' things you need to do' section of their docs. But...now it's documented in this forum and anyone else that has problems shouldn't need to bang their head against this particular wall for 2 days like I did. -Original Message- From: LJ LongWing [mailto:lj.longw

Re: Cookies are disabled - RESOLVED

2010-06-15 Thread LJ LongWing
discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 11, 2010 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Cookies are disabled - RESOLVED Just for posterity sake, we got this fixed and here is what was needed. Using Fiddler I was able to determine

Java Plugin Log Level?

2010-06-15 Thread LJ LongWing
Prior to 7.5, the Web Services plugin was using the C plugin server..but when you upgrade to 7.5 it replaces that with a Java one..I'm trying to figure out how to turn on that logging..in the admin console, turning on plugin logging only turns it on for the C plugin server..I've looked through the

Re: Java Plugin Log Level?

2010-06-15 Thread LJ LongWing
I want to turn on/off logging? From: LJ LongWing [mailto:lj.longw...@gmail.com] Sent: Tuesday, June 15, 2010 9:51 AM To: 'arslist@ARSLIST.ORG' Subject: Java Plugin Log Level? Prior to 7.5, the Web Services plugin was using the C plugin server..but when you upgrade to 7.5 it replaces

Re: Java Plugin Log Level?

2010-06-15 Thread LJ LongWing
the java plugin config files... On Jun 15, 11:17 am, LJ LongWing lj.longw...@gmail.com wrote: Found that if you change the log level in log4j_pluginsvr.xml to debug, it'll give me what you want..but can't find that documented anywhere...but one other question. How do I turn on and off logging

Re: Interview Questions - Please help

2010-06-16 Thread LJ LongWing
I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June

Re: Free Process Design Tool for BMC Remedy applications

2010-06-16 Thread LJ LongWing
Mark, Just so I understand what I'm reading..Abydos Designer Standalone is free, and allows you to model a process.but doesn't allow you to import that process into Remedy?guess I need to understand what the model it creates is and what it would create if I was able to import it. From:

Re: Using a Table field as a matrix ( long post )

2010-06-16 Thread LJ LongWing
John, It sounds like what you are looking for is a report, not a table...:)I agree that a tree view will likely give you what you wantbut a report on all of the data with sub-reports listing the sessions each attendee attended, or reverse...show the session and show the attendees for that

Re: Interview Questions - Please help

2010-06-17 Thread LJ LongWing
Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please

Re: Interview Questions - Please help

2010-06-17 Thread LJ LongWing
True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList

Re: Interview Questions - Please help

2010-06-18 Thread LJ LongWing
Call Tracking Administration University of North Texas dwmac @ unt . edu -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 17, 2010 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Interview

Re: Interview Questions - Please help

2010-06-18 Thread LJ LongWing
Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday

Re: Interview Questions - Please help

2010-06-18 Thread LJ LongWing
...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org

Re: Interview Questions - Please help

2010-06-18 Thread LJ LongWing
Matt, Just a further clarificationAL's don't have phasing...so the `! doesn't have any effect on them. I think the Log To File option was added in either 6.3 or 7.0...but it's been there quite a few years :) -Original Message- From: Action Request System discussion list(ARSList)

Re: Interview Questions - Please help

2010-06-18 Thread LJ LongWing
up the doco on that too (as I still have them :) ). Again, just being lazy...hey it is Friday :). Thanks, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 11:24 AM To: arslist

Re: Checking on selection of more than one row in a table without walking it.

2010-06-22 Thread LJ LongWing
Adam, One problem I can see with Remedy detecting this and taking some action without a button press is this. Let's say you select one record, do you want it to fire then?then you select another, do you want it to fire then...at what point does the workflow fire?...it has no idea when the

Re: Logging form searches?

2010-06-22 Thread LJ LongWing
Well I'll be..never knew about that option..when did it get introduced? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sabyson Fernandes Sent: Monday, June 21, 2010 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: Logging form searches? **

Re: 7.5 Mid Tier Object List Question

2010-06-22 Thread LJ LongWing
Rebecca, This is a security model I have often referred to as 'Security through Obscurity'which is obviously not security at allputting a tarp over something sitting in an open field doesn't mean someone can't get to itjust that they can't see it without first pulling the tarp

Re: 7.5 Mid Tier Object List Question

2010-06-22 Thread LJ LongWing
Of LJ LongWing Sent: Tuesday, June 22, 2010 1:10 PM To: arsl...@arslist.org Subject: Re: 7.5 Mid Tier Object List Question Rebecca, This is a security model I have often referred to as 'Security through Obscurity'which is obviously not security at allputting a tarp over something

Re: 7.5 Mid Tier Object List Question

2010-06-22 Thread LJ LongWing
-- access right -- this is security -- visible/hidden capability on things you have access to -- a UI feature Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Tuesday, June 22, 2010 12:30 PM

Re: time convert

2010-06-23 Thread LJ LongWing
Yes, Date/Time fields are stored in Unix Epoch, and the timestamp you provided returns GMT: Fri, 08 Sep 2006 14:00:00 GMT Your timezone: Fri Sep 08 2006 08:00:00 GMT-0600 (Mountain Daylight Time) -Original Message- From: Action Request System discussion list(ARSList)

Re: User Tool On Win 7 64 Bit

2010-06-23 Thread LJ LongWing
Robert, There is a difference between running something in XP Compatibility mode and running something in XP Virtual mode..I have had to do both with some software..but one does not necessarily mean the other. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]

Re: AR User Tool Deprecated?

2010-06-24 Thread LJ LongWing
1 - Based on public statements to that effect for about the last year...yes I believe 7.6.3 will be the last version with a thick client 2 - Not likely, they will probably still be available for quite some time to come, simply because not everyone will go to web and will likely still use the older

Re: AR User Tool Deprecated?

2010-06-24 Thread LJ LongWing
Of Chuck Sent: Thursday, June 24, 2010 8:44 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Tool Deprecated? Actually Version 8.0 is the last expected version with the User Client. Version 8.[1-9] and beyond wont have a User client. On Jun 24, 9:19 am, LJ LongWing lj.longw...@gmail.com wrote: 1

Re: AR User Tool Deprecated?

2010-06-24 Thread LJ LongWing
Angus...I'm a fan of the native client as well...but tell me thiswould you use Amazon or Ebay if you needed to load a client to get to it? Maybe, maybe not...but I doubt that you WOULDN'T use it if you had to use the web browser, right? The default delivery method for this type of software

Re: AR User Tool Deprecated?

2010-06-24 Thread LJ LongWing
Agreed, But why can't the screen pop technology launch a web browser instead of a Submit window in a clientwhy?...because they aren't currently tooled to do that...but could be if they want, and should be because not all apps that need screen pops reside on the workstation -Original

Re: AR User Tool Deprecated?

2010-06-24 Thread LJ LongWing
out that each technology has its place and just because it uses a custom API does not mean it is bad or worthless. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 24, 2010 4:24 PM To: arslist

Re: Some questions on arschema: ViewName addition release; view name maximum length in MS SQL, other non-Oracle dbs?

2010-06-25 Thread LJ LongWing
Ben, I seem to remember that this field was introduced with 7.1 Release, not a patch.but the catch was it was only populated when a form was modified after the upgrade. Based on my reading just now of the 7.1 DB Reference Guide, the field is 254 long. On page 34 of the same guide it goes into

Re: Remedy Deve3loper Studio 7.5???

2010-06-25 Thread LJ LongWing
I was able to get it working with minor issuesdon't have it setup at the moment, but did, and it worked just fine. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Friday, June 25, 2010 11:17 AM To:

Re: Some questions on arschema: ViewName addition release; view name maximum length in MS SQL, other non-Oracle dbs? - resolved

2010-06-25 Thread LJ LongWing
And don't forget that it first checks to see if the name is unique, if not it appends 001 or 002 as necessary to make it unique J. Oh.and BTW.I couldn't look at those two links kuz they are both local to your machine. From: Action Request System discussion list(ARSList)

Re: Methods to display PopUp window on mutliple user's client screen without using Remedy Alert client

2010-06-29 Thread LJ LongWing
You could try this.never done it but you could try. Create a global field on any form you want to be able perform this 'popup' and have it set with the record's create date on that form Create another Global field that it set by an interval AL that gets the same information, if the

Re: arimportcmd woes on Solaris. no error, no import

2010-07-06 Thread LJ LongWing
Rabi, I know this may not be ideal, but you may want to upgrade your arimportcmd fileas you know, you can easily use a newer client on an older server7.1 was the last version with the arimportcmd, or you could use the new version in 7.5they might fix the problem you are having as it

Re: Error on creating web service mapping

2010-07-06 Thread LJ LongWing
Lisa, The problem based on my experience is related to a registry key problem..I don't know which one, or how to fix..but it is very specifically client related. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lisa bumshteyn Sent: Wednesday, June

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