Re: Can we call shell script on remote server via AL run process command?

2017-09-25 Thread jham36
I used to use psexec as someone suggested to execute programs on another server. When we upgraded to ARS 9.x, that stopped working. It has something to do with java security. I was able to get it to work by using a powershell script to call the remote executable. I don't know if you can use

Re: SSL on Mid Tier with Load Balancer

2017-04-13 Thread jham36
Thanks all for the input. Very helpful. Just need to straighten out my network guy and see how it goes. On Wednesday, April 12, 2017 at 5:02:55 PM UTC-4, jham36 wrote: > > We are setting up a new 9.1 mid tier server running on windows server > 2012. We will use IIS with tomcat and

SSL on Mid Tier with Load Balancer

2017-04-12 Thread jham36
We are setting up a new 9.1 mid tier server running on windows server 2012. We will use IIS with tomcat and our load balancer will hold the ssl cert. We contacted support to get all of our ducks in a row before diving in. You all know how that went. Just looking for advice on iis and tomcat

Re: HP ALM and Remedy

2016-06-25 Thread jham36
We use HP UFT (desktop tool) along with the HP ALM server. I haven't tried recently, but UFT does not recognize all of the objects in the browser for Remedy and if I remember correctly, basically blew up. I have given up on running automated tests against my Remedy environment. I have heard

Re: Vendor Form to external Oracle Database

2016-03-24 Thread jham36
pdate/insert/delete > that your account has permission to do on the other end, and is > significantly easier than setting up an ARDBC Plugin. > > On Wed, Mar 9, 2016 at 3:56 PM, jham36 <jha...@gmail.com > > wrote: > >> ** >> Thanks, but I need to update the da

Re: Vendor Form to external Oracle Database

2016-03-09 Thread jham36
step. On Wednesday, March 9, 2016 at 1:17:15 PM UTC-5, jham36 wrote: > > ARS 9.1 windows 2008 oracle 11 > External DB Oracle 11 > I am trying to use ojdbc6.jar file from the oracle client installation to > create a plugin to be used in a view form. > I am trying to follow the li

Vendor Form to external Oracle Database

2016-03-09 Thread jham36
ARS 9.1 windows 2008 oracle 11 External DB Oracle 11 I am trying to use ojdbc6.jar file from the oracle client installation to create a plugin to be used in a view form. I am trying to follow the limited instructions that BMC offers on how to do this, but everything is too generic. "create your

Re: tnsnames.ora change not recognized

2016-03-03 Thread jham36
Doublecheck the entry in tnsnames.ora. Open a command prompt on the remedy server and type: tnsping {entryname} See if it returns OK Is the alias for the db name or the db server? If it is for the server, make sure you can ping the alias name. You may need to have your DNS server updated

Re: Call AI job from workflow?

2016-03-02 Thread jham36
on an automated schedule or > set workflow to run the job event driven. All AI data is stored in the UDM > forms. > > Rick > On Feb 24, 2016 1:24 PM, "jham36" <jha...@gmail.com > wrote: > >> ** >> Has this been figured out? I opened a ticket with suppor

Re: Call AI job from workflow?

2016-02-24 Thread jham36
Has this been figured out? I opened a ticket with support on this. With AIE I would call aiexfer.exe and pass my variables there and it would create an entry in Application Pending and only process the single record I wanted. Support is telling me to use this command for AI: cd C:\Program

Re: Remedy 9 PROCESS command

2015-08-21 Thread jham36
*From:* Action Request System discussion list(ARSList) [mailto: ars...@arslist.org javascript:] *On Behalf Of *jham36 *Sent:* Thursday, August 20, 2015 4:44 PM *To:* ars...@arslist.org javascript: *Subject:* Remedy 9 PROCESS command ** Hello

Re: Remedy 9 PROCESS command

2015-08-21 Thread jham36
don’t have any v9 servers up right now so I'm not sure what is trying to run. Fred -Original Message- From: jham36 [mailto:jha...@gmail.com javascript:] Sent: Friday, August 21, 2015 10:24 AM To: Remedy ARS Cc: ars...@arslist.org javascript:; Grooms, Frederick W Subject: Re

Remedy 9 PROCESS command

2015-08-20 Thread jham36
Hello all, A few months ago I posted an issue about running psexec from Remedy and got some good help. I ended up using paexec which is able to get the console output from the remote process and return it directly into remedy. I am currently on ARS 7.5 and upgrading to ARS 9 and doing some

Error installing Atrium Core Patch 8.1.0.2

2015-03-24 Thread jham36
Hello all, We are setting up a new production environment. ARSystem, ITSM and Attrium Core are all installed. When we try to install the patch for Attrium Core, we get an error. LOG EVENT {Description=[SET PROPERTY VALIDATION_ERROR_RESULT],Detail=[INVALID_AR_INSTALLATION_NOT_FOUND]} I would

Running PSEXEC from Remedy

2015-03-20 Thread jham36
Hello all. I am trying to execute a set fields action with a process command. We have built a console in remedy for our users to be able to execute some remote automation that they normally would not have access to. Currently this works fine when the controlling process is run on our Remedy

Re: Running PSEXEC from Remedy

2015-03-20 Thread jham36
as' the user that you are remoted into the server as, then it's not running with the same permissions/environment. So, if not already doing so, have the Remedy service run as the same user you are testing with and you may find that the problems go away. On Fri, Mar 20, 2015 at 8:49 AM, jham36

Re: Running PSEXEC from Remedy

2015-03-20 Thread jham36
service run as the same user you are testing with and you may find that the problems go away. On Fri, Mar 20, 2015 at 8:49 AM, jham36 jha...@gmail.com javascript: wrote: ** Hello all. I am trying to execute a set fields action with a process command. We have built a console in remedy

JOB OPENING - Port Washington, NY

2014-01-29 Thread jham36
I have an open position that includes working with our Remedy system, but is NOT just remedy. There are other responsibilities. See posting below and visit http://www.npd.com and click on About NPD and then Careers or

Re: Problem Internet Explorer 10.

2013-09-05 Thread jham36
You can install 8.x version of the mid-tier. It supports older versions of ARS and solved some issues for me. James On Thursday, April 11, 2013 8:34:54 AM UTC-4, team@libero.it wrote: Hello to all, anyone has problems using the Mid Tier with Internet Explorer 10? since I updated the

Re: ARS 764 and Multiple Developers

2013-05-23 Thread jham36
Make sure your dev server is in Developer Cache Mode. Check the server settings form. On Thursday, May 23, 2013 2:11:58 PM UTC-4, Frank Caruso wrote: We are running into performance issues on our development server and we think it has to do with having multiple developers. It seems we can

Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

2012-09-26 Thread jham36
I find it interesting that there is another post. word for word, the same as this one from another user https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: Hi Misi, This includes Platform

Re: HTML Email template question

2012-07-05 Thread jham36
Is the image available to the internet? If the image is hosted on an internal web server that cannot be accessed from the internet, then the image may not be able to be downloaded to the other mail clients. Also, your img src doesn't look right to me. In my templates I use the full path to the

Re: Help with missing fields

2011-12-22 Thread jham36
Are these new fields that were added to the external data store after you first setup the exchange? If so, remedy does not know these exist. You need to run an executable from the server in order to update remedy with these fields. Check the documentation for rlohelper.exe There may be

Re: Get ticket Entry ID using Incident number

2011-12-22 Thread jham36
In example 1 replace the 179 in qual=%27*179*%27%3D%22instanceId%22 with the field ID of the Incident ID and instead of instanceId use the Incident ID James ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Firing One Active Link on Multiple Controls

2011-12-22 Thread jham36
To expand on Brien's suggestion, what I have done is attach the AL that you want to reuse, to a hidden button. Then call PERFORM-ACTION-ACTIVE-LINK 1 Button_Field_ID So you are telling remedy to run the active links as if you clicked that button. James

Save Attachment from another for

2011-10-05 Thread jham36
Hi list. need some help here. I am trying to save an attachment from a different form from where the workflow is being fired. I am trying to get an attachment from a work info form. I am only testing this out so I have some values hard coded in my workflow. I am doing a set fields action to a

Re: Save Attachment from another for

2011-10-05 Thread jham36
Thanks Frank. That seems to work. The next hurdle is to only save the attachment if the attachment name meets certain criteria. I am thinking that I can get the attachment into the new display only attachment field, then do a set field action to a character field. That should give me the

Re: Print Results in 18 copies

2011-08-25 Thread jham36
What about deleting the entry from the preference server? I didn't see any settings there for printing, but since another login works fine from her machine, that may be the only difference. Also try deleting her local cache of forms and workflow. James

Re: Crystal Reports and Labels

2011-07-29 Thread jham36
I think the labels are just used for display and not when referencing anything in the database. The database name or id would be used. You can even change the label in crystal to something different from what is used in Remedy - remove the asterisk if you want. James

Re: 7.6.4 MidTier URL To Incident

2011-07-29 Thread jham36
If you are using view fields, you should be able to use an active link to do a set fields to the view field. Set it to the url of the incident. I haven't tried it for this particular case, but I have used the set fields with a view field for other things. I don't think you want to be clicking

Re: Remedy API compiled for the Android

2011-06-29 Thread jham36
I just tried the iphone app. I seemed to have been connected to my server, but that's about it. Searches return no results. I couldn't get it to actually do anything. James ___ UNSUBSCRIBE or access ARSlist Archives

Re: Field Value must be Unique - Unique Index

2011-06-03 Thread jham36
Could't you just create a unique index for that field on the form in the admin tool or Dev Studio (in Form Properties)? James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com

Re: HELP -- Change Oracle SID - Restore of Database

2011-05-12 Thread jham36
Make sure the tnsnames.ora file in your oracle client is pointing to the correct database. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: 7.6.4 Upgrade

2011-04-05 Thread jham36
Make sure dev cache mode is turned off if this is your production environment. James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Computed Group

2011-01-07 Thread jham36
From the documentation: Computed groups—Explicit groups that you create and to which users are assigned based on the memberships of explicit groups included in an expression. For example, you can create a computed group definition such as (A AND B) OR C AND NOT D. This computed group includes the

Re: Filter and Active Link Log Analyzer

2010-12-21 Thread jham36
I'm not sure what you are looking to analyze. I always use notepad to view these. There is a log file viewer that gets installed with the User Tool called ARLogDisplay. You will find it in the same directory as ARUser.exe James On Dec 21, 9:47 am, tristan.rop...@t-online.de tristan.rop...@t-

Re: RemedyForce

2010-12-13 Thread jham36
http://go.bmc.com/?elqPURLPage=878intcmp=home1_news_remedyforceattr=press Link to BMC's announcement. On Dec 9, 7:57 am, John Sundberg john.sundb...@kineticdata.com wrote: Interesting things at Salesforce.com 1) They buy a Ruby company (YEAH!!!) 2) They announce with BMC (RemedyForce) --

Re: Question abt font sizr for table field

2010-07-29 Thread jham36
I am not sure this can be done for the User Tool. You might be able to accomplish this through the mid-tier using a custom css file. James On Jul 29, 11:34 am, lakhes lak...@gmail.com wrote: Listners, Can someone let me know how to change font size for table field? Tried to look via user

Re: SQL equivalent of DISTINCT in Remedy

2010-07-16 Thread jham36
I'm thinking that a join form might work. I'm going to check the documentation on inner and outer joins. Maybe join the view form to itself. Then use the join form in your table field. James On Jul 16, 4:30 pm, Chintan Shah cbss...@yahoo.com wrote: Hello, I have a table field that

Re: ARERR 92 Server Timeout During Database Update

2010-07-12 Thread jham36
Is this a production environment? I see this error if I make a change to Prod sometimes. In our dev environment we have Dev Cache Mode turned on. What is probably happening is that the change is submitted to the database and then there is a timeout in the admin tool while waiting for the server

Re: New Data Import tool

2010-07-09 Thread jham36
Do you need to put your text string in double quotes? I have not tried it myself. James On Jul 9, 10:19 am, Roger Justice rjust2...@aol.com wrote: I have done a lot of importing and have hard coded character fields and did not encounter the problem you are having. -Original

Re: Bulk Updates

2010-07-08 Thread jham36
Have you looked at the Data Management Tool? On Jul 6, 9:49 am, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: Amanullah, If the site will be different for all of these people, the best thing to do (from my experience) is to run an AR report including the People ID (field 1) and report out to

Re: Which AL execute on works for Date/Time dialog?

2010-06-29 Thread jham36
I have an RFE in for that from years ago. I think it still might be open. I can't seem to locate it though. James On Jun 29, 12:16 pm, Reiser, John J john.j.rei...@lmco.com wrote: Chuck, That's what I thought. I've been using the Lose Focus. It's counter-intuitive to perform an action,

Re: Remedy 7.5 Installation Time

2010-06-23 Thread jham36
I did an upgrade of ARS 7.1 to 7.5 the other day. ARS and Attrium Core, not ITSM, no SLM. We stayed with ITSM 7.0.3 and installed the compatibility patch for that. This was our dev box in prep for our prod upgrade in 2 weeks. It is a 32 bit OS running as a VM. 2 processors and 8 gig of RAM (not

Re: troubleshooting flashboards help

2010-06-17 Thread jham36
Your Remedy Password is encrypted and stored in the Windows Registry. You can try clearing the cache files that the User Tool stores in your Home Directory. You can safely delete all folders except ARCMDS where your report formats and queries are stored. Can you access these from the mid-tier or

Re: ARS 7.5 and MidTier sharing the same hardware?

2010-06-09 Thread jham36
You might as well build another box now for the mid-tier. You will need it for when the User Tool goes away. James On Jun 8, 7:43 pm, Axton axton.gr...@gmail.com wrote: The main issues have to do with contentions on resources, such as memory, cpu cycles, and storage.  Depending on the

Re: {Remedy ARS} Re: Dev Studio Objects missing (UNCLASSIFIED)

2010-05-18 Thread jham36
I haven't moved to 7.5 yet, so forgive me if I am way off base. Is there a local cache or workspace created with the new dev tool? I have limited exposure to it. Could this be corrupt? I would try deleting it and see if that helps. We have had a handful of problems with the 7.1 User Tool

Re: {Remedy ARS} Re: Run Processes are failing to execute batch files from Filter Run Process

2010-05-18 Thread jham36
The script may be running, but failing. Try adding a line to the beginning to output something to a log file: echo I ran c:\output.log This will tell you if it was executed. There may be a problem with the cd command. Just a guess. Try switching to the root of c first. cd \ Then cd

Re: {Remedy ARS} Jakarta redirector...

2010-05-17 Thread jham36
The Remedy mid-Tier install includes Tomcat and the Asapi redirector (If you choose the tomcat option during install). I would suggest using what comes bundled with the install to ensure that it is compatible. James On May 17, 8:32 am, Richard Copits richard@bwc.state.oh.us wrote: We want

Re: {Remedy ARS} Re: Windows UserID

2010-05-07 Thread jham36
Why not include the requested info in the survey url? Or just the incident ID? I don't feel like looking up the documentation, but you can set a field value through the url something like F%fieldid%= $IncidentID$ Having the incident id can allow you to use workflow to pull in any info you want

Re: {Remedy ARS} Clear All

2010-04-29 Thread jham36
I hope someone replies to this with a better solution. The only thing I can think of is to do a set fields action and set all the fields to NULL. That does not seem like the best solution. I look through the documentation for something like PERFORM-ACTION-TABLE-CLEAR table_field_ID, but i

Re: {Remedy ARS} Re: Support Group Name should only be visible in Change Management not in incident management.

2010-04-27 Thread jham36
I still think the Support Group will show up in Incident, just with no members. Tickets can still be assigned to the group, the assignment engine just will not be able to pick a person to assign it to. james On Apr 27, 12:36 pm, Pargeter, Christie :CO IS cparg...@lhs.org wrote: Will that allow

Re: Question: Separating Mid-tier from the app server

2010-04-12 Thread jham36
I think it really is as simple as that. In my experience, the Mid- Tier has been the easiest component to deploy and configure. James On Apr 12, 12:47 pm, Eli Schilling eli.schill...@thecreek.com wrote: Good day fellow listers! Since implementing Remedy many years ago we have been running

Find Known Errors that are NOT related to a Change

2010-04-06 Thread jham36
I am trying to figure out how to find Known Errors that are not associated to a Change request. We are using Known Errors to track bugs and enhancements to in-house software. We associate corrected KEs to change requests as a Release. I am trying to find KEs that are not associated to a change

Re: Find Known Errors that are NOT related to a Change

2010-04-06 Thread jham36
Thanks Ben and Lyle. I tried what you suggested Lyle and I think that will work for us. Thank you, James On Apr 6, 12:09 pm, Lyle Taylor tayl...@ldschurch.org wrote: You could easily do this using a join form between PBM:Known Error and PBM:Known Error Associations.  Create the form as an

Re: How can I close browser windows from an active link?

2010-03-29 Thread jham36
I found this on page 126 and 127 of the 7.1 mid tier guide. http://mid_tier_server/arsys/servlet/LogoutServlet?goto=URL The user logs out and goes directly to the specified URL You can call the LogoutServlet and then redirect them to the login page or anywhere else you want. James On Mar 29,

Re: How can I close browser windows from an active link?

2010-03-29 Thread jham36
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Monday, March 29, 2010 7:40 AM To: arsl...@arslist.org Subject: Re: How can I close browser windows from an active link? I found this on page 126 and 127 of the 7.1 mid tier guide. http://mid_tier_server/arsys

Re: Quick Links Menu

2010-03-25 Thread jham36
Are you referring to the links on the Home Page? If so these are entry points for applications. If you don't want users to see them, open the application in the admin tool. Then click Application, Properties. You can set the permissions here. James On Mar 25, 1:03 pm, William Abdo

Re: Change from Tomcat to IIS - how?

2010-03-23 Thread jham36
Fred is correct. You still need a JSP engine to work with your IIS. There are other supported JSP Engines. You cannot use IIS alone. James On Mar 23, 3:37 pm, Richard Copits richard@bwc.state.oh.us wrote: We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we

Re: OLE spell check active link and performance

2010-03-12 Thread jham36
This will not impact the server at all. It uses the local client to run and the local MS Word spell check. On Mar 11, 12:13 pm, remedy lee haeyoon@gmail.com wrote: Hi, I'm using the OLE spell check active link in the Integrating guide. I'm wondering if this would have an impact on

Re: How to turn off/on filters or links depending upon the role of a user?

2010-03-09 Thread jham36
If yu are working with Roles, you might want to do something like $ROLES$ LIKE % + Infrastructure Change Master + % You can use $GROUPS$, but you would need to find the Group that maps to the Roles on the Group form. The group name for OOTB ITSM roles are numbers. James On Mar 9, 11:54 am, Misi

Re: Is there any difference in the Set Fields and Push Field actions of Activelink and Filter?

2010-03-09 Thread jham36
Filters run server side and Active Links run on the client. Push Fields pushes data to another form. Set Fields sets data on the current form. The data can come from another form. James On Mar 9, 5:58 am, Dee ddus...@aol.com wrote: Filters run on server side. So, that push action can be

Re: Help with runmacro.exe

2010-02-09 Thread jham36
You need to record a macro in the user tool. When recording the macro, you will perform your search and go all the way through selecting your predefined report and exporting to csv. The macro records the report criteria, so technically the report file is no longer needed. Check the documentation

Re: Problem on qualification

2010-02-05 Thread jham36
Support Group names are mapped to groups on the group form. If you want to email a Support Group, you need to lookup the group name on the group form. It is most likely going to be a number. Do your lookup against the Long Group Name James On Feb 5, 2:03 pm, Lyle Taylor tayl...@ldschurch.org

Re: ROI Outlook Integration Help

2010-02-05 Thread jham36
If it's the app I am thinking of, it is very buggy. On Feb 5, 12:08 pm, lakhes lak...@gmail.com wrote: Hi Hi, We use ARS 6.3 with customer support module on orcle 10g and Microsoft office version 2003 SP3. I downloaded the app from souceforge.net and installed it. I can see remedy toolbar

Re: RPC Timeout Errors

2010-02-05 Thread jham36
Don't put a production server in Dev Cache mode. Read the guides to get an explanation on the server modes. My take on it is that Dev Cache mode gives priority to development. If you do this on a production server, the devs will see performance improvement, but the system users will take a huge

Re: Server Information

2010-01-26 Thread jham36
From the 7.1 documentation Maximum Filters for an Operation: Defines the number of filters that can be performed in an operation. The default and recommended number is 1. Increase this number at your own risk only if you reach a limit in your system and you have verified that your workflow is

Re: Server Information

2010-01-26 Thread jham36
the configuration also Max Entries Returned By Get list , and Server Table Field Chunk Size ? if this also impact the performance and what is BMC recommendation ? Regards, Ramy On 1/26/10, jham36 jha...@gmail.com wrote: From the 7.1 documentation Maximum Filters for an Operation

Re: Help with ODBC driver with ARS client 7.1 and Win 7

2010-01-20 Thread jham36
The compatibility matrix for 7.1 only mentions support for XP and Vista. You should try the 7.5 user tool. That is supported for Windows 7 and will work against a 7.1 server. James On Jan 20, 4:53 pm, David Levenseller davidlevensel...@mail.und.nodak.edu wrote: Hello,  Is anyone out there

Re: 7.5 data loader worksheets?

2009-12-21 Thread jham36
You need to download the DataManagement tool from the support site, not the BMCDN. You can install it on your Remedy server and also run the installer on your workstation to get the spreadsheets. James On Dec 21, 10:23 am, William Rentfrow wrentf...@stratacominc.com wrote: I just spent 20

Re: Can't sort table field column

2009-12-21 Thread jham36
Free online file comparison tool http://www.ranks.nl/tools/difference.html James On Dec 18, 3:40 pm, Joe D'Souza jdso...@shyle.net wrote: Can't sort table field columnTake a def backup of the form on the two servers and compare and see if you see a difference.. If you can take an xml

Re: Issue in Sending Mail in HTML format

2009-12-14 Thread jham36
The only suggestion I have is to make sure you use the database name of the field in your template, not the field label. James On Dec 11, 12:51 am, Nair, Rajesh IN BOM SISL nairraj...@siemens.com wrote: Dear LIst, I am facing a issue in sending mail from remedy system in HTML format.. I have

Re: ARS 7.1 - Disabling Table Refresh

2009-12-07 Thread jham36
I think you can only disable the mouse right click Refresh option in the table properties. You can't stop an active link from refreshing a table without workflow that would stop those active links from firing in the first place. James On Dec 7, 8:47 am, Chowdhury, Tauf tauf.chowdh...@frx.com

Re: Parse Group Members for Notification

2009-11-18 Thread jham36
. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, November 17, 2009 2:53 PM To: arsl...@arslist.org Subject: Parse Group Members for Notification Group, We have created some custom workflow

Parse Group Members for Notification

2009-11-17 Thread jham36
Group, We have created some custom workflow and notifications outside of the Notification Engine that ITSM uses. We want to take advantage of the user notification preferences as part of this. I turned logging on for the ootb notification process. I see that for group notifications, a notify

Re: new notifications for emergency expedited changes

2009-11-12 Thread jham36
Why not have your filter fire only on Submit? If you want to also notify if the Change Type is changed to expedited or emergency, let it run on submit and modify. Then just enter a Run If qualification: 'Change Type' != DB.Change Type AND ('Change Type' = Emergency OR 'Change Type' = Expedited)

Re: new notifications for emergency expedited changes

2009-11-12 Thread jham36
blank! Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Thursday, November 12, 2009 1:54 PM To: arsl...@arslist.org Subject: Re: new notifications for emergency expedited changes Why not have your

Re: ITSM installation failure

2009-11-10 Thread jham36
Here is one obvious one that I am sure you did, but the only thing I can think of: Close all instances of the User Tool that you are logged into. When the user tool starts it reads in the list of forms. Without a restart, the tool does not know that new objects are there. This would only help you

Re: Error with remedy Administrator

2009-11-09 Thread jham36
If you can run the admin tool and connect from another machine, try re- installing the admin tool on your pc. Make sure you run the same version and patch level that your server is at. James On Nov 9, 1:43 pm, Patrick St-Pierre patrick.st-pie...@dsf.ca wrote: Hi when i try to open remedy

Re: Error with remedy Administrator

2009-11-09 Thread jham36
I replied, but I don't see it posted. Reinstall the admin tool with the same version and patch as your server. James On Nov 9, 1:43 pm, Patrick St-Pierre patrick.st-pie...@dsf.ca wrote: Hi when i try to open remedy administrator from one server every time it crash and i got this error in the

Re: Active link to check entry in table

2009-11-09 Thread jham36
Is the Association table being refreshed before you check for a value? You may want to add another AL that does a table refresh first. One way to verify this is to have the Change open with the Association table showing with a record in it (Refreshed), then save. If you get the error, I am not

Re: ARS 7.5 Installer

2009-10-30 Thread jham36
I did some testing with the 7.5 patch 001 WUT installer. Since we have installed the 7.1 WUT to c:\program files\Remedy, I was looking to be able to upgrade/update the existing install. The installer, both manual and scripted, allow you to specify an installation directory. What you DO NOT have

No Such Field ID error when loading custom form

2009-10-28 Thread jham36
I am getting a strange error message when opening a custom form. No Such Field ID. The error comes from Internet Explorer. Behind that message is another error stating that there was an Internet Explorer script error. This form has a vertical nav bar and some flashboards, tables and character

Re: Re : AIE 7.1 data conversion - RESOLVED

2009-10-26 Thread jham36
What was the solution? On Oct 26, 9:43 am, Frex Popo frexp...@yahoo.fr wrote: Thanks --- En date de : Lun 26.10.09, Frex Popo frexp...@yahoo.fr a écrit : De: Frex Popo frexp...@yahoo.fr Objet: AIE 7.1 data conversion À: arsl...@arslist.org Date: Lundi 26 Octobre 2009, 14h20 Hello

Re: Advanced Search Question

2009-10-07 Thread jham36
The only thing I can think of would be to export the data from the notes field into excel. Then you can use the LEN function to calculate the number of characters in the notes field for each record. Add them up and divide by the number of records. James On Oct 7, 11:54 am, John Kelley

Re: Please suggest how to get ITSM7 quick installation on my Windows machine

2009-09-25 Thread jham36
You will also need license keys before you will be able to install any of the ITSM apps. James On Sep 25, 7:55 am, Kelly Gatewood kgatew...@itprophets.com wrote: Manish, The quick installation guide is located on the BMC Support Web as well as the ftp site for the downloads. I would first

Re: Active link that works in the user tool not working on Mid-tier

2009-09-22 Thread jham36
If you are using the $Groups$ keyword, you may need to use $\GROUPS$ instead. this will prevent it from being parsed until it is needed. I am assuming 'Group List' is a field on your form, or are you looking at the User Form? ALso try this: ( 'Group List' LIKE % + 486 + % ) AND ( 'Full Name'

Re: Oracle sizing guidelines

2009-09-14 Thread jham36
Check the ITSM installation guide. They are specific about data file size, log file size, tablespace, temp tablespace and rollback segments. James On Sep 14, 1:28 pm, Shelston, Patrick patrick.shels...@mtsallstream.com wrote: Good day, I'm trying to find some guidelines on Oracle 10g sizing

Re: Task Template Question

2009-09-14 Thread jham36
Did you try creating another variable with the same input, but a different output? Might be a workaround if you can't figure out how to do it otherwise. James On Sep 11, 10:54 am, Begosh, Kevin kevin.beg...@lmco.com wrote: List, We are building task templates and variables for task templates

Re: AREmial using MAPI protocol

2009-08-28 Thread jham36
The email engine service needs to be running with an account that has rights to the mailbox. Go to Services on the machine running the email engine and see how the email engine is starting. The user account that is used to start the emai lengine must have rights to the email account you are

Re: Shared Fields on a Panel (formally known as Page) Field in 7.5...

2009-08-25 Thread jham36
Take a look at the 7.5 Form and Application Objects Guide - Page 176. It seems like the system supports it if you created it using the Admin Tool. At this point it looks like they took the functionality out of Developer Studio, but the server supports it. I cannot comment on the future of this

Re: Filter / notify / phase 3 question

2009-08-19 Thread jham36
I have tried what Frank suggested yesterday while working on a similar issue that Sean has. My problem is that I need the data in that cleared field to be included in the email. Even though my notify action fired before phase 3, it seems that there are a number of system workflow objects that

Re: Support Renewal - developer Plus

2009-08-19 Thread jham36
It still works with a 7.1 server. I believe it becomes obsolete with 7.5 James On Aug 19, 9:33 am, Sokol, Brian bso...@scholastic.com wrote: I just was sent our annual support renewal. One of the items is Remedy Developer Plus. Is there any reason to pay for this product? Isn't this product

Re: OT: The case of the disappearing BMC sales rep

2009-08-07 Thread jham36
I have had the problem with the disappearing sales rep for about 12 years. Through Remedy Corp, Peregrine, and BMC. I am usually able to locate the current one in a few days by starting with a support call. On Aug 4, 10:23 pm, Tim Richardson t...@remedyedge.com wrote: Hi Shawn, I do

Re: Encouraging Float License Users to Log Off When Inactive

2009-08-06 Thread jham36
If you created an active link to run on interval, what form would you attach it to? Doesn't it need to be associated with a form? Maybe the Home form? On Aug 5, 8:41 am, Nicky Madjarov nmadja...@verizon.net wrote: I don't think there in an elegant solution of this problrm because the user

Re: Error Starting Server After 7.5 patch 2 upgrade

2009-08-02 Thread jham36
the startup log you will know at what point the server crashes.. Cheers Joe From: jham36 jha...@gmail.com To: arsl...@arslist.org Sent: Tuesday, July 28, 2009 4:23:53 PM Subject: Re: Error Starting Server After 7.5 patch 2 upgrade We don't use BMC support

Re: Error Starting Server After 7.5 patch 2 upgrade

2009-07-30 Thread jham36
but this used to be an undocumented feature. Remove the -t flag later when you do not require it.. Having got the startup log you will know at what point the server crashes.. Cheers Joe From: jham36 jha...@gmail.com To: arsl...@arslist.org Sent: Tuesday

Re: Error Starting Server After 7.5 patch 2 upgrade

2009-07-30 Thread jham36
if this is documented on the current releases but this used to be an undocumented feature. Remove the -t flag later when you do not require it.. Having got the startup log you will know at what point the server crashes.. Cheers Joe From: jham36 jha...@gmail.com

Re: Error Starting Server After 7.5 patch 2 upgrade

2009-07-30 Thread jham36
you do not require it.. Having got the startup log you will know at what point the server crashes.. Cheers Joe From: jham36 jha...@gmail.com To: arsl...@arslist.org Sent: Tuesday, July 28, 2009 4:23:53 PM Subject: Re: Error Starting Server After 7.5

Error Starting Server After 7.5 patch 2 upgrade

2009-07-28 Thread jham36
Listers, I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last week. The installer failed when trying to restart the arserver towards the end of the install. The only error I can see in the armonitor log file is: Failure occurred during execl() (ARERR 33) The install log

  1   2   >