Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[arslist]

Ok. So like, your voices have been heard.

The ARSlist is moving, but not today.

 

Sometime in the next month there will be a new home. It might still be 
listserv, but not servers that I run.

 

The overwhelming feedback has been do not go to Communities, so I will give 
folks a week to leave that one and delete it.

 

Sorry about the confusion, but in the end we get to the right place, I hope. 

 

Dan

Soon to still be the Founder of the ARSlist and moderator-emmeritus

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: September 30, 2016 7:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

Hi Doug,

 

It was of course Friday Humour. Well not exactly.

 

There has been much discussion going on in the background and in general the 
feeling is from those that have been on communities and active there for years 
(which does include me), along with those of us that have little to do with 
communities, that Communities is not the right home for our discussions.

 

Haven’t made the call yet, but we are close to me extending the servers for a 
month while this all gets resolved.

 

Stay tuned …

 

Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: September 29, 2016 11:28 AM
To: arslist@ARSLIST.ORG  
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

Dan et al,

 

It is hard to write this, as almost all the Great Words have been spoken before 
me. 

 

I tend to speak up at the end of meetings, partly because I want to hear all 
the points of view and partly because I forgot there was a meeting and the dog 
ate my iPhone and I only noticed there was a meeting when he began making 
noises like a cricket, which has more to say about my choice of ringtones than 
the importance of the meeting and anyway I was too busy reading the list of 
most of my career than to get any actual work done. They knew better than to 
expect me to show up.

 

Truth is I’ve been reading ARSList for more than 20 years, certainly among the 
first few hundred subscribers. We have all learned a great deal, Fortunately 
much of what we as developers and users have picked up translate well to other 
disciplines - general programming and debugging techniques, there’s always more 
than one way to do it - and that is far more than just those little syntax 
quirks like `! and __c and Application-Perform-Drink-From-The-Small-Flask.

 

Ours is a passionate, dedicated and beyond all helpful community, and the thing 
that has made the ASRList so useful is that with one message you reach everyone 
who knows anything about what you need. If you don’t know about it, you read 
the responses and then you learn too! Or maybe a thread in one space gets you 
started on a totally different approach you hadn’t thought of before. I too 
have some misgivings about the Communities forum because organizationally it is 
a group of silos. You might post in the right place, but you might miss the one 
person who knows there is a deprecated 
Application-Perform-Drink-From-The-Large-Flask that still works if you have an 
older server. 

 

It might not work perfectly at first, but it certainly won’t work at all if we 
don’t show up! If for some foolish reason you have not yet joined the ARSLIST 
group on BMC Communities this is the day to do it, because after tomorrow you 
might not be able to read this message, and you’ll forget, or the dog will eat 
the phone with your only calendar on it and your ringtone is actually a dog 
barking (poor choice) and you’ll never know and we’ll never see each other 
again. I would not like that.

 

Long live ARSLIST!

 

That thing about shutting down the server. That’s just Friday Humor, right?

 

 

Doug Blair

 

 

 

On Sep 28, 2016, at 9:00 AM, Shellman, David  > wrote:

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[arslist]

Hi Doug,

 

It was of course Friday Humour. Well not exactly.

 

There has been much discussion going on in the background and in general the 
feeling is from those that have been on communities and active there for years 
(which does include me), along with those of us that have little to do with 
communities, that Communities is not the right home for our discussions.

 

Haven’t made the call yet, but we are close to me extending the servers for a 
month while this all gets resolved.

 

Stay tuned …

 

Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: September 29, 2016 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

Dan et al,

 

It is hard to write this, as almost all the Great Words have been spoken before 
me. 

 

I tend to speak up at the end of meetings, partly because I want to hear all 
the points of view and partly because I forgot there was a meeting and the dog 
ate my iPhone and I only noticed there was a meeting when he began making 
noises like a cricket, which has more to say about my choice of ringtones than 
the importance of the meeting and anyway I was too busy reading the list of 
most of my career than to get any actual work done. They knew better than to 
expect me to show up.

 

Truth is I’ve been reading ARSList for more than 20 years, certainly among the 
first few hundred subscribers. We have all learned a great deal, Fortunately 
much of what we as developers and users have picked up translate well to other 
disciplines - general programming and debugging techniques, there’s always more 
than one way to do it - and that is far more than just those little syntax 
quirks like `! and __c and Application-Perform-Drink-From-The-Small-Flask.

 

Ours is a passionate, dedicated and beyond all helpful community, and the thing 
that has made the ASRList so useful is that with one message you reach everyone 
who knows anything about what you need. If you don’t know about it, you read 
the responses and then you learn too! Or maybe a thread in one space gets you 
started on a totally different approach you hadn’t thought of before. I too 
have some misgivings about the Communities forum because organizationally it is 
a group of silos. You might post in the right place, but you might miss the one 
person who knows there is a deprecated 
Application-Perform-Drink-From-The-Large-Flask that still works if you have an 
older server. 

 

It might not work perfectly at first, but it certainly won’t work at all if we 
don’t show up! If for some foolish reason you have not yet joined the ARSLIST 
group on BMC Communities this is the day to do it, because after tomorrow you 
might not be able to read this message, and you’ll forget, or the dog will eat 
the phone with your only calendar on it and your ringtone is actually a dog 
barking (poor choice) and you’ll never know and we’ll never see each other 
again. I would not like that.

 

Long live ARSLIST!

 

That thing about shutting down the server. That’s just Friday Humor, right?

 

 

Doug Blair

 

 

 

On Sep 28, 2016, at 9:00 AM, Shellman, David  > wrote:

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Tom Shurmur]

Dan,

Thank you for your many years of time and effort to keep the arslist up and
running and providing all of us with an avenue to draw on each others
experience to navigate the complexities of ARS.

I hope to see (hear from) y'all in the ARSLIST Community group.


Tom Shurmur
SR. Remedy Developer
CareTech Solution

On Thu, Sep 29, 2016 at 11:27 AM, Doug Blair  wrote:

> **
> Dan et al,
>
> It is hard to write this, as almost all the Great Words have been spoken
> before me.
>
> I tend to speak up at the end of meetings, partly because I want to hear
> all the points of view and partly because I forgot there was a meeting and
> the dog ate my iPhone and I only noticed there was a meeting when he began
> making noises like a cricket, which has more to say about my choice of
> ringtones than the importance of the meeting and anyway I was too busy
> reading the list of most of my career than to get any actual work done.
> They knew better than to expect me to show up.
>
> Truth is I’ve been reading ARSList for more than 20 years, certainly among
> the first few hundred subscribers. We have all learned a great deal,
> Fortunately much of what we as developers and users have picked up
> translate well to other disciplines - general programming and debugging
> techniques, there’s always more than one way to do it - and that is far
> more than just those little syntax quirks like `! and __c and
> Application-Perform-Drink-From-The-Small-Flask.
>
> Ours is a passionate, dedicated and beyond all helpful community, and the
> thing that has made the ASRList so useful is that with one message you
> reach *everyone* who knows *anything* about what you need. If you don’t
> know about it, you read the responses and then you learn too! Or maybe a
> thread in one space gets you started on a totally different approach you
> hadn’t thought of before. I too have some misgivings about the Communities
> forum because organizationally it is a group of silos. You might post in
> the right place, but you might miss the one person who knows there is a
> deprecated Application-Perform-Drink-From-The-Large-Flask that still
> works if you have an older server.
>
> It might not work perfectly at first, but it certainly won’t work at all
> if we don’t show up! If for some foolish reason you have not yet joined the
> ARSLIST group on BMC Communities this is the day to do it, because after
> tomorrow you might not be able to read this message, and you’ll forget, or
> the dog will eat the phone with your only calendar on it and your ringtone
> is actually a dog barking (poor choice) and you’ll never know and we’ll
> never see each other again. I would not like that.
>
> Long live ARSLIST!
>
> That thing about shutting down the server. That’s just Friday Humor, right?
>
>
> Doug Blair
>
>
>
> On Sep 28, 2016, at 9:00 AM, Shellman, David  wrote:
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Tom Shurmur

The ARS List
Where answers are found

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Doug Blair]

Dan et al,

It is hard to write this, as almost all the Great Words have been spoken before 
me. 

I tend to speak up at the end of meetings, partly because I want to hear all 
the points of view and partly because I forgot there was a meeting and the dog 
ate my iPhone and I only noticed there was a meeting when he began making 
noises like a cricket, which has more to say about my choice of ringtones than 
the importance of the meeting and anyway I was too busy reading the list of 
most of my career than to get any actual work done. They knew better than to 
expect me to show up.

Truth is I’ve been reading ARSList for more than 20 years, certainly among the 
first few hundred subscribers. We have all learned a great deal, Fortunately 
much of what we as developers and users have picked up translate well to other 
disciplines - general programming and debugging techniques, there’s always more 
than one way to do it - and that is far more than just those little syntax 
quirks like `! and __c and Application-Perform-Drink-From-The-Small-Flask.

Ours is a passionate, dedicated and beyond all helpful community, and the thing 
that has made the ASRList so useful is that with one message you reach everyone 
who knows anything about what you need. If you don’t know about it, you read 
the responses and then you learn too! Or maybe a thread in one space gets you 
started on a totally different approach you hadn’t thought of before. I too 
have some misgivings about the Communities forum because organizationally it is 
a group of silos. You might post in the right place, but you might miss the one 
person who knows there is a deprecated 
Application-Perform-Drink-From-The-Large-Flask that still works if you have an 
older server. 

It might not work perfectly at first, but it certainly won’t work at all if we 
don’t show up! If for some foolish reason you have not yet joined the ARSLIST 
group on BMC Communities this is the day to do it, because after tomorrow you 
might not be able to read this message, and you’ll forget, or the dog will eat 
the phone with your only calendar on it and your ringtone is actually a dog 
barking (poor choice) and you’ll never know and we’ll never see each other 
again. I would not like that.

Long live ARSLIST!

That thing about shutting down the server. That’s just Friday Humor, right?


Doug Blair



> On Sep 28, 2016, at 9:00 AM, Shellman, David  wrote:
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: 回覆： Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Lucero, Michelle]

Hi, Omega:

https://communities.bmc.com/groups/arslist

Michelle

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of omegalipo
Sent: Wednesday, September 28, 2016 9:35 AM
To: arslist@ARSLIST.ORG
Subject: 回覆： Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not 
Gone, MOVED

**
Might I have the link of that bmc community ?

Thanks,
Omega



從我的 Samsung Galaxy 智能手機發送。

 原始訊息 
由： Misi Mladoniczky >
日期： 16/9/28 05:17 (GMT+08:00)
收件人： arslist@ARSLIST.ORG
主題： Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:48 PM, "Jason Miller" 
>
 wrote:
**
It was moved back to private? Well there's a barrier to entry...
On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing 
> wrote:
**
Ian,
It seems that the group was moved back to Private...I have invited you to the 
group
Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com and 
I'll be happy to ensure that you get invited to the group.
On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell 
> wrote:
**

Well, I think it is a case of “So long, and thanks for all the fish”. I just 
attempted to join the group in Communities and got the following message:

The area of BMC Communities is visible to registered logged in users. If you 
are logged in when you receive this message then you might not have sufficient 
access privileges to view requested page.

I don’t know whether this is linked to the fact that we are no longer customers 
of BMC – we moved to MS System Centre Service Manager a couple of years ago, 
but still use AR System in a non-maintained mode for some mission critical 
functions (don’t ask!). Perhaps my BMC account is in a confused state. I am 
lurking here as I am still responsible for the current implementation (having 
built it from scratch over the past 17 years) and you never know when problems 
might arise.

Despite having moved to SCSM there are number of people who still pine for our 
Remedy solution, but I think that management have burnt their bridges and have 
taken the MS dollar. The main complaints of SCSM are that it is slow, not 
really a ticketing solution like Remedy can be and it can’t handle child forms 
(the main reason why the system I maintain hasn’t migrated).

So, if I can’t get into the Communities group for ARSlist then I will say 
goodbye, and thanks for all the help I have received for all of you over the 
past years. I have always enjoyed working with AR System, mainly because you 
can get to do anything you want (within reason!).

Cheers!

Ian



Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741 web: http://www.open.ac.uk/

From: "Action Request System discussion list(ARSList)" 
> on behalf of Misi Mladoniczky 
>
Reply-To: "arslist@ARSLIST.ORG" 
>
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG" 
>

Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**

Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:19 AM, "Axton" 
> wrote:

**

This list will be missed. I want to say thanks to 

回覆： Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[omegalipo]

Might I have the link of that bmc community ?
Thanks,Omega


從我的 Samsung Galaxy 智能手機發送。
 原始訊息 由： Misi Mladoniczky  日期： 16/9/28  05:17  
(GMT+08:00) 收件人： arslist@ARSLIST.ORG 主題： Re: EXTERNAL: Re: Off Topic - Before 
the List is Gone! NOTE: Not Gone, MOVED 
Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:48 PM, "Jason Miller"  wrote:**It 
was moved back to private? Well there's a barrier to entry...  On Tue, Sep 27, 
2016 at 8:19 AM, LJ LongWing  wrote:

 **Ian,It seems that the group was moved back to Private...I have invited you 
to the group  Anyone wanting to join the ARSList, if you have difficulty, 
please contact me at the email address lj.longw...@gmail.com and I'll be happy 
to ensure that you get invited to the group.On Tue, Sep 27, 2016 at 8:32 
AM, Ian.Trimnell  wrote:**  Well, I think it is a case 
of “So long, and thanks for all the fish”. I just attempted to join the group 
in Communities and got the following message: The area of BMC Communities is 
visible to registered logged in users. If you are logged in when you receive 
this message then you might not have sufficient access privileges to view 
requested page. I don’t know whether this is linked to the fact that we are no 
longer customers of BMC – we moved to MS System Centre Service Manager a couple 
of years ago, but still use AR System in a non-maintained mode for some mission 
critical functions (don’t ask!). Perhaps my BMC account is in a confused state. 
I am lurking here as I am still responsible for the current implementation 
(having built it from scratch over the past 17 years) and you never know when 
problems might arise. Despite having moved to SCSM there are number of people 
who still pine for our Remedy solution, but I think that management have burnt 
their bridges and have taken the MS dollar. The main complaints of SCSM are 
that it is slow, not really a ticketing solution like Remedy can be and it 
can’t handle child forms (the main reason why the system I maintain hasn’t 
migrated). So, if I can’t get into the Communities group for ARSlist then I 
will say goodbye, and thanks for all the help I have received for all of you 
over the past years. I have always enjoyed working with AR System, mainly 
because you can get to do anything you want (within reason!). Cheers!  Ian   
Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741 web: http://www.open.ac.uk/  From:  "Action Request System 
discussion list(ARSList)"  on behalf of Misi Mladoniczky 

Reply-To: "arslist@ARSLIST.ORG" 
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG"   
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED **  Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se


September 27, 2016 6:19 AM, "Axton"  wrote:   **   This 
list will be missed. I want to say thanks to everyone who made it what it is.  
Axton Grams   On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  
wrote:  **That was “more or less” my understanding too – thank goodness a 
new account need not be created every time you are working on a different or a 
newer support contract.. JoeFrom: Action Request System discussion 
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 21, 2016 5:47 PM 
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED**  Communities auto associates your communities account with the SSO 
that is used at the rest of BMC, which includes your BMC Support account (if 
you have one)...if you don't have one, then it 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Shellman, David]

Dan,

Thank you for all you’ve done with the ARS List.  It was a great help for me in 
my early Remedy years in the late 90’s.  Learned so many practical pieces of 
coding that made life so much easier.
Also an additional thank you for the WWRUG years to you, Lenny, Phil, Kelly, 
Doug Blair, Arnold, Joel, Betina, Jason, Narsinga, Herb, Kerri, Kim Santana, 
Phil Schmidt, Carin, Niddhi, Anders, Tony Worthington, and the others that I 
have missed in this list.  A special thanks to Doug Mueller for the WWRUG years 
as well.

Someday I may get my fingers and head back into this application.  One never 
knows.

Dave
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, September 28, 2016 7:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**
I told Matt to leave it open and had rejected the 30 day concept. dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: September 27, 2016 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**
Oh yeah, I forgot it was going to be completely open on a temporary basis.

I am sorry but this whole ARSlist on the BMC Communities thing feels like a 
kludge to me.

I love the ARSlist like many of you but I am not seeing why this whole secret 
group on the BMC Communities is going to exist? 3 out of the 4 posts that were 
made to that group in September really belong in the appropriate "product" 
space where a larger group of people are looking for questions to answer and 
other people will learn from those answers.

Involvement on the List has diminished to almost nothing. Now there are less 
posts a month than there use to be in a single day. IMO... Let the ARSlist die 
a peaceful death instead of keeping it on life support, all ugly/mangled 
looking, without any signs of life.

On Tue, Sep 27, 2016 at 2:17 PM, Misi Mladoniczky 
> wrote:
**
Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:48 PM, "Jason Miller" 
>
 wrote:
**
It was moved back to private? Well there's a barrier to entry...
On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing 
> wrote:
**
Ian,
It seems that the group was moved back to Private...I have invited you to the 
group
Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com and 
I'll be happy to ensure that you get invited to the group.
On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell 
> wrote:
**

Well, I think it is a case of “So long, and thanks for all the fish”. I just 
attempted to join the group in Communities and got the following message:

The area of BMC Communities is visible to registered logged in users. If you 
are logged in when you receive this message then you might not have sufficient 
access privileges to view requested page.

I don’t know whether this is linked to the fact that we are no longer customers 
of BMC – we moved to MS System Centre Service Manager a couple of years ago, 
but still use AR System in a non-maintained mode for some mission critical 
functions (don’t ask!). Perhaps my BMC account is in a confused state. I am 
lurking here as I am still responsible for the current implementation (having 
built it from scratch over the past 17 years) and you never know when problems 
might arise.

Despite having moved to SCSM there are number of people who still pine for our 
Remedy solution, but I think that management have burnt their bridges and have 
taken the MS dollar. The main complaints of SCSM are that it is slow, not 
really a ticketing solution like Remedy can be and it can’t handle child forms 
(the main reason why the system I maintain hasn’t migrated).

So, if I can’t get into the Communities group for ARSlist then I will say 
goodbye, and thanks for all the help I have received for all of you over the 
past years. I have always enjoyed working with AR System, mainly because you 
can get to do anything you want (within reason!).

Cheers!

Ian



Ian Trimnell, Systems Programmer, Information 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[arslist]

Eric,

You can still register, as a customer.

 

Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Eric Bergan
Sent: September 19, 2016 5:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

Unfortunately, some of us are not customers or partners, and so 
can’t register on the community. (Actually, although I had a long history with 
Remedy and AR, I was never a customer…)

 

I would like to thank Dan in particular, and all the rest for 
the great user base that they were and are.

 

 


 Eric Bergan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, September 19, 2016 11:24 AM
To: arslist@ARSLIST.ORG  
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

all of these mournful posts make we want to cry (ok...not quite that bad...but 
still)just go sign up on communities and enjoy the experience over 
theresure, some won't follow you, but enough of the enthusiastic ones will, 
and you can still ask your questions, and get answers :)

 

On Mon, Sep 19, 2016 at 11:59 AM, Reiser, John J  > wrote:

** 

Dan,

I just want to add my thanks.

I’ve been developing Remedy AR System schemas and workflow since 1994 and the 
ARSList has always been my security blanket.

There was always an answer that went far beyond what you could get from 
Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father 
Remedy).

Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny, Barry, 
Fred, Phil  and Dan are names that will forever hold a place of honor is a 
Diary Field in my head.

Wow I guess I’ve been living ARSystem far too long.

>From the early Motif days through the First web based interface (cgi_ar) to 
>Push actions (yeah) and check boxes (meh, should have been binary mapped 
>selections in one field), Remedy Web and MidTier I’ve been able to provide a 
>solution for our organization. 

Thank you,

--- 
John J. Reiser 
Building 760-J202
Remedy AR System Developer

Senior Software Development Analyst 
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of arslist
Sent: Tuesday, September 13, 2016 11:06 AM
To: arslist@ARSLIST.ORG  
Subject: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

NOTE: On Friday Sept. 30th the plug will literally be pulled on the Servers 
this version of the list is running on. Please move over to the new home in 
Communities by then.

 

The ARSlist didn’t even start on listserv, it was another messaging software. I 
planned to make it a group on usenet, but the anarchist group in charge spent 9 
months talking about where it should be in the structure (anyone familiar with 
Hitchhiker’s Guide to the Galaxy and the marketing team arguing about what do 
people want from the wheel?)

 

For the past 14 years it has had a home in a machine room in downtown Toronto, 
on Servers I purchased (both replaced once). Those servers from 2009-2013 also 
helped us run the WWRUG events, so I could justify the expense.

 

Volume on the ARSlist is a quarter of what it was two years ago because the 
vast majority of posters are now on communities.

 

There is also now the new Developer’s site for the Innovation Suite, 
developers.bmc.com  

 

We are all very busy, and there are too many places to go to find things. Now 
communities will get you to the ARSlist too. I have been promised 
non-censorship and non-interference.

 

So, same discussions, same people if we are all still interested, different 
location.

 

Note: I am not disappearing either, and I hope none of you do!

 

The care and feeding of this community has been a highlight of the past 23 
years for me, and through it I have met, electronically and\or physically a 
really great group of people most of whom I think of as friends.

 

Times change, c’est la vie.

 

Now I just have to be a part of the Community, not build the platform the 
community lives on.

 

Cheers Dan

p.s. and yes, I prefer this platform to jive and Communities, it just isn’t the 
pragmatic one anymore, and I hope to influence the improvements in Communities 
to meet our needs

 

 

 

From: Action Request System discussion list(ARSList) [ 
 mailto:arslist@ARSLIST.ORG] On Behalf Of Joe 
D'Souza
Sent: 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[arslist]

I told Matt to leave it open and had rejected the 30 day concept. dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: September 27, 2016 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

Oh yeah, I forgot it was going to be completely open on a temporary basis.

 

I am sorry but this whole ARSlist on the BMC Communities thing feels like a 
kludge to me.

 

I love the ARSlist like many of you but I am not seeing why this whole secret 
group on the BMC Communities is going to exist? 3 out of the 4 posts that were 
made to that group in September really belong in the appropriate "product" 
space where a larger group of people are looking for questions to answer and 
other people will learn from those answers.

 

Involvement on the List has diminished to almost nothing. Now there are less 
posts a month than there use to be in a single day. IMO... Let the ARSlist die 
a peaceful death instead of keeping it on life support, all ugly/mangled 
looking, without any signs of life.

 

On Tue, Sep 27, 2016 at 2:17 PM, Misi Mladoniczky  > wrote:

** 

Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:48 PM, "Jason Miller"  > wrote:

**

It was moved back to private? Well there's a barrier to entry...

On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing  > wrote:

**

Ian,

It seems that the group was moved back to Private...I have invited you to the 
group

Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com   and 
I'll be happy to ensure that you get invited to the group.

On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell  > wrote:

**

Well, I think it is a case of “So long, and thanks for all the fish”. I just 
attempted to join the group in Communities and got the following message:

The area of BMC Communities is visible to registered logged in users. If you 
are logged in when you receive this message then you might not have sufficient 
access privileges to view requested page.

I don’t know whether this is linked to the fact that we are no longer customers 
of BMC – we moved to MS System Centre Service Manager a couple of years ago, 
but still use AR System in a non-maintained mode for some mission critical 
functions (don’t ask!). Perhaps my BMC account is in a confused state. I am 
lurking here as I am still responsible for the current implementation (having 
built it from scratch over the past 17 years) and you never know when problems 
might arise.

Despite having moved to SCSM there are number of people who still pine for our 
Remedy solution, but I think that management have burnt their bridges and have 
taken the MS dollar. The main complaints of SCSM are that it is slow, not 
really a ticketing solution like Remedy can be and it can’t handle child forms 
(the main reason why the system I maintain hasn’t migrated).

So, if I can’t get into the Communities group for ARSlist then I will say 
goodbye, and thanks for all the help I have received for all of you over the 
past years. I have always enjoyed working with AR System, mainly because you 
can get to do anything you want (within reason!).

Cheers!

Ian


  _  


Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741 web: http://www.open.ac.uk/

From: "Action Request System discussion list(ARSList)"  > on behalf of Misi Mladoniczky  >
Reply-To: "arslist@ARSLIST.ORG  " 
 >
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG  "  >


Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**

Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[arslist]

I will get that fixed it is not supposed to be private. Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: September 27, 2016 12:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

It was moved back to private? Well there's a barrier to entry...

 

On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing  > wrote:

** 

Ian,

It seems that the group was moved back to Private...I have invited you to the 
group

 

Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com   and 
I'll be happy to ensure that you get invited to the group.

 

On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell  > wrote:

** 

Well, I think it is a case of “So long, and thanks for all the fish”.  I just 
attempted to join the group in Communities and got the following message:

 

The area of BMC Communities is visible to registered logged in users. If you 
are logged in when you receive this message then you might not have sufficient 
access privileges to view requested page.

 

I don’t know whether this is linked to the fact that we are no longer customers 
of BMC – we moved to MS System Centre Service Manager a couple of years ago, 
but still use AR System in a non-maintained mode for some mission critical 
functions (don’t ask!).  Perhaps my BMC account is in a confused state.  I am 
lurking here as I am still responsible for the current implementation (having 
built it from scratch over the past 17 years) and you never know when problems 
might arise.

 

Despite having moved to SCSM there are number of people who still pine for our 
Remedy solution, but I think that management have burnt their bridges and have 
taken the MS dollar.  The main complaints of SCSM are that it is slow, not 
really a ticketing solution like Remedy can be and it can’t handle child forms 
(the main reason why the system I maintain hasn’t migrated).

 

So, if I can’t get into the Communities group for ARSlist then I will say 
goodbye, and thanks for all the help I have received for all of you over the 
past years.  I have always enjoyed working with AR System, mainly because you 
can get to do anything you want (within reason!).

 

Cheers!

 

Ian


  _  


Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741   web: http://www.open.ac.uk/

 

From: "Action Request System discussion list(ARSList)"  > on behalf of Misi Mladoniczky  >
Reply-To: "arslist@ARSLIST.ORG  " 
 >
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG  "  >


Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:19 AM, "Axton"  > wrote: 

** 

This list will be missed. I want to say thanks to everyone who made it what it 
is. 

Axton Grams

On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  > wrote:

** 

That was “more or less” my understanding too – thank goodness a new account 
need not be created every time you are working on a different or a newer 
support contract..

Joe


  _  


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of LJ 
LongWing
Sent: Wednesday, September 21, 2016 5:47 PM


To: arslist@ARSLIST.ORG  
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED 

** 

Communities auto associates your communities account with the SSO that is used 
at the rest of BMC, which includes your BMC Support account (if you have 
one)...if you don't have one, then it just creates an accountthere is no 
need to have it tied to anything support related. If you decide to have it 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Misi Mladoniczky]

Hi,

I kind of agree...

Nothing really wrong with BMC Communities, but 95% of the content of the 
ARSList fits into the normal groups in BMC Communities.

What is left is only the occasional rant, Friday humor, job 
postings/applications and 3rd party advertisement.

So if it is to live on, I don't think BMC Communities is the right place either.

Unless we use it to do the rant/humor/jobs/adv only, and post our questions in 
their respective BMC Communities group...

 Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
September 28, 2016 4:40 AM, "Timothy Powell"  wrote: 
I think that the participation has died because people knew the list 
was going to die. Why ask questions when you know that you may not get answers 
before it goes away? 

I see the transition to Communities as a cluster as well. I think we 
are doing ourselves as a community a disservice by letting this die. We’ll 
never get the value we have here on ARSList from Communities. This latest 
“access issue” is a perfect example.
Don’t get me wrong…Communities has its place and value, but so does this list. 
They are different and should be separate (IMHO). 

And I understand that Dan has expenses and time involved which have 
become prohibitive…I get it. And he shouldn’t have to bear that alone, or bear 
it at all. 

Here’s a suggestion. I am sure that Dan owns the domain rights to 
arslist.org for quite some time. Why not put in a simple re-direct for that 
domain to a free PHPBB type forum (like those hosted by freeforums.org) where 
we all can continue to do “this” without the large financial overhead and the 
BMC oversight/administrative/control overhead? And there are probably other 
forum solutions out there besides freeforums.org, that was just an example, 

Simple domain name registration and re-directs are cheap. I’ll donate 
the first 3 years of the cost. I am very familiar with that FreeForums platform 
and will also donate my time to help set it up and manage it (with help from 
others as well of course) or will work with folks on any other similar forum 
platform. 

Tim 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:mailto:arslist@ARSLIST.ORG)] On Behalf Of 
Jason Miller
Sent: Tuesday, September 27, 2016 6:22 PM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED 

** 
Oh yeah, I forgot it was going to be completely open on a temporary 
basis. 
I am sorry but this whole ARSlist on the BMC Communities thing feels 
like a kludge to me. 
I love the ARSlist like many of you but I am not seeing why this whole 
secret group on the BMC Communities is going to exist? 3 out of the 4 posts 
that were made to that group in September really belong in the appropriate 
"product" space where a larger group of people are looking for questions to 
answer and other people will learn from those answers. 
Involvement on the List has diminished to almost nothing. Now there are 
less posts a month than there use to be in a single day. IMO... Let the ARSlist 
die a peaceful death instead of keeping it on life support, all ugly/mangled 
looking, without any signs of life. 
On Tue, Sep 27, 2016 at 2:17 PM, Misi Mladoniczky  wrote:  

** 
Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
September 27, 2016 6:48 PM, "Jason Miller"  wrote: 
** 
It was moved back to private? Well there's a barrier to entry... 
On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing  wrote:  

** 
Ian, 
It seems that the group was moved back to Private...I have invited you 
to the group 
Anyone wanting to join the ARSList, if you have difficulty, please 
contact me at the email address lj.longw...@gmail.com 
(mailto:lj.longw...@gmail.com) and I'll be happy to ensure that you get invited 
to the group.  
On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell  wrote:  

** 
Well, I think 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Timothy Powell]

I think that the participation has died because people knew the list was going 
to die. Why ask questions when you know that you may not get answers before it 
goes away?

 

I see the transition to Communities as a cluster as well. I think we are doing 
ourselves as a community a disservice by letting this die. We’ll never get the 
value we have here on ARSList from Communities. This latest “access issue” is a 
perfect example.
Don’t get me wrong…Communities has its place and value, but so does this list. 
They are different and should be separate (IMHO).

 

And I understand that Dan has expenses and time involved which have become 
prohibitive…I get it. And he shouldn’t have to bear that alone, or bear it at 
all.

 

Here’s a suggestion. I am sure that Dan owns the domain rights to arslist.org 
for quite some time. Why not put in a simple re-direct for that domain to a 
free PHPBB type forum (like those hosted by freeforums.org) where we all can 
continue to do “this” without the large financial overhead and the BMC 
oversight/administrative/control overhead? And there are probably other forum 
solutions out there besides freeforums.org, that was just an example,

 

Simple domain name registration and re-directs are cheap. I’ll donate the first 
3 years of the cost. I am very familiar with that FreeForums platform and will 
also donate my time to help set it up and manage it (with help from others as 
well of course) or will work with folks on any other similar forum platform.

 

Tim

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, September 27, 2016 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

Oh yeah, I forgot it was going to be completely open on a temporary basis.

 

I am sorry but this whole ARSlist on the BMC Communities thing feels like a 
kludge to me.

 

I love the ARSlist like many of you but I am not seeing why this whole secret 
group on the BMC Communities is going to exist? 3 out of the 4 posts that were 
made to that group in September really belong in the appropriate "product" 
space where a larger group of people are looking for questions to answer and 
other people will learn from those answers.

 

Involvement on the List has diminished to almost nothing. Now there are less 
posts a month than there use to be in a single day. IMO... Let the ARSlist die 
a peaceful death instead of keeping it on life support, all ugly/mangled 
looking, without any signs of life.

 

On Tue, Sep 27, 2016 at 2:17 PM, Misi Mladoniczky  > wrote:

** 

Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:48 PM, "Jason Miller"  > wrote:

**

It was moved back to private? Well there's a barrier to entry...

On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing  > wrote:

**

Ian,

It seems that the group was moved back to Private...I have invited you to the 
group

Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com   and 
I'll be happy to ensure that you get invited to the group.

On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell  > wrote:

**

Well, I think it is a case of “So long, and thanks for all the fish”. I just 
attempted to join the group in Communities and got the following message:

The area of BMC Communities is visible to registered logged in users. If you 
are logged in when you receive this message then you might not have sufficient 
access privileges to view requested page.

I don’t know whether this is linked to the fact that we are no longer customers 
of BMC – we moved to MS System Centre Service Manager a couple of years ago, 
but still use AR System in a non-maintained mode for some mission critical 
functions (don’t ask!). Perhaps my BMC account is in a confused state. I am 
lurking here as I am still responsible for the current implementation (having 
built it from scratch over the past 17 years) and you never know when problems 
might arise.

Despite having moved to SCSM there are number of people who still pine for our 
Remedy solution, but I think that management have burnt their 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Jason Miller]

Oh yeah, I forgot it was going to be completely open on a temporary basis.

I am sorry but this whole ARSlist on the BMC Communities thing feels like
a kludge to me.

I love the ARSlist like many of you but I am not seeing why this whole
secret group on the BMC Communities is going to exist? 3 out of the 4 posts
that were made to that group in September really belong in the appropriate
"product" space where a larger group of people are looking for questions to
answer and other people will learn from those answers.

Involvement on the List has diminished to almost nothing. Now there are
less posts a month than there use to be in a single day. IMO... Let the
ARSlist die a peaceful death instead of keeping it on life support, all
ugly/mangled looking, without any signs of life.

On Tue, Sep 27, 2016 at 2:17 PM, Misi Mladoniczky  wrote:

> **
> Hi Jason,
>
> Well, Matt gave us 30 days of openness to get the people over.
>
> And apparently 193 persons managed to get into the group...
>
> Not that bad actually compared to the active people of the list ;-)
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
> September 27, 2016 6:48 PM, "Jason Miller"  <%22jason%20miller%22%20%3cjason.mil...@gmail.com%3E>> wrote:
>
> **
> It was moved back to private? Well there's a barrier to entry...
> On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing 
> wrote:
>
> **
> Ian,
> It seems that the group was moved back to Private...I have invited you to
> the group
> Anyone wanting to join the ARSList, if you have difficulty, please contact
> me at the email address lj.longw...@gmail.com and I'll be happy to ensure
> that you get invited to the group.
> On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell 
> wrote:
>
> **
>
> Well, I think it is a case of “So long, and thanks for all the fish”. I
> just attempted to join the group in Communities and got the following
> message:
>
> The area of BMC Communities is visible to registered logged in users. If
> you are logged in when you receive this message then you might not have
> sufficient access privileges to view requested page.
>
> I don’t know whether this is linked to the fact that we are no longer
> customers of BMC – we moved to MS System Centre Service Manager a couple of
> years ago, but still use AR System in a non-maintained mode for some
> mission critical functions (don’t ask!). Perhaps my BMC account is in a
> confused state. I am lurking here as I am still responsible for the current
> implementation (having built it from scratch over the past 17 years) and
> you never know when problems might arise.
>
> Despite having moved to SCSM there are number of people who still pine for
> our Remedy solution, but I think that management have burnt their bridges
> and have taken the MS dollar. The main complaints of SCSM are that it is
> slow, not really a ticketing solution like Remedy can be and it can’t
> handle child forms (the main reason why the system I maintain hasn’t
> migrated).
>
> So, if I can’t get into the Communities group for ARSlist then I will say
> goodbye, and thanks for all the help I have received for all of you over
> the past years. I have always enjoyed working with AR System, mainly
> because you can get to do anything you want (within reason!).
>
> Cheers!
>
> *Ian*
> --
>
> *Ian Trimnell*, Systems Programmer, Information Technology
> The Open University, Milton Keynes, UK
> Phone: 01908 653741 web: http://www.open.ac.uk/
>
> *From: *"Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG> on behalf of Misi Mladoniczky 
> *Reply-To: *"arslist@ARSLIST.ORG" 
> *Date: *Tuesday, 27 September 2016 at 15:03
> *To: *"arslist@ARSLIST.ORG" 
>
> *Subject: *Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
> Not Gone, MOVED
>
> **
>
> Hi Axton,
>
> Long time since I saw you. Both online and face2face. Are you still doing
> Remedy stuff?
>
> But hopefully the list will continue to live on BMC communitites!
>
> So please join the secret arslist group with currently 193 members:
> https://communities.bmc.com/groups/arslist
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
> September 27, 2016 6:19 AM, "Axton"  

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Misi Mladoniczky]

Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

 Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
September 27, 2016 6:48 PM, "Jason Miller"  wrote:

**It was moved back to private? Well there's a barrier to entry... 
On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing  wrote:

 **Ian,
It seems that the group was moved back to Private...I have invited you to the 
group 
Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com (mailto:lj.longw...@gmail.com) and 
I'll be happy to ensure that you get invited to the group.  
On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell  wrote:** 
Well, I think it is a case of “So long, and thanks for all the fish”. I 
just attempted to join the group in Communities and got the following message: 

The area of BMC Communities is visible to registered logged in users. 
If you are logged in when you receive this message then you might not have 
sufficient access privileges to view requested page. 

I don’t know whether this is linked to the fact that we are no longer 
customers of BMC – we moved to MS System Centre Service Manager a couple of 
years ago, but still use AR System in a non-maintained mode for some mission 
critical functions (don’t ask!). Perhaps my BMC account is in a confused state. 
I am lurking here as I am still responsible for the current implementation 
(having built it from scratch over the past 17 years) and you never know when 
problems might arise. 

Despite having moved to SCSM there are number of people who still pine 
for our Remedy solution, but I think that management have burnt their bridges 
and have taken the MS dollar. The main complaints of SCSM are that it is slow, 
not really a ticketing solution like Remedy can be and it can’t handle child 
forms (the main reason why the system I maintain hasn’t migrated). 

So, if I can’t get into the Communities group for ARSlist then I will 
say goodbye, and thanks for all the help I have received for all of you over 
the past years. I have always enjoyed working with AR System, mainly because 
you can get to do anything you want (within reason!). 

Cheers! 
Ian 

Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741 web: http://www.open.ac.uk/ (http://www.open.ac.uk/)  

From:  "Action Request System discussion list(ARSList)"  on behalf of 
Misi Mladoniczky 
Reply-To: "arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)" 
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)"  
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED  
** 
Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist 
(https://communities.bmc.com/groups/arslist)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(http://rrr.se)
September 27, 2016 6:19 AM, "Axton"  wrote:  
**  
This list will be missed. I want to say thanks to everyone who made it 
what it is.  
Axton Grams  
On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:  

**  
That was “more or less” my understanding too – thank goodness a new 
account need not be created every time you are working on a different or a 
newer support contract.. 

Joe  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of LJ 
LongWing
Sent: Wednesday, September 21, 2016 5:47 PM 
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED   
**  
Communities auto associates your communities account with the SSO that 
is used at the rest of BMC, which includes your BMC Support 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Jason Miller]

Well that isn't likely going to give the longtime Listers that warm and
fuzzy, let's trust BMC with the ARSList feeling.

On Tue, Sep 27, 2016 at 9:11 AM, Misi Mladoniczky  wrote:

> **
> Hi,
>
> I have talked to the admins, and the group was set to "Secret" instead of
> "Private".
>
> This has now been fixed :-)
>
> if you go there again, you should be able to request access.
>
> https://communities.bmc.com/groups/arslist
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
> September 27, 2016 5:19 PM, "LJ LongWing"  <%22lj%20longwing%22%20%3clj.longw...@gmail.com%3E>> wrote:
>
> **
> Ian,
> It seems that the group was moved back to Private...I have invited you to
> the group
> Anyone wanting to join the ARSList, if you have difficulty, please contact
> me at the email address lj.longw...@gmail.com and I'll be happy to ensure
> that you get invited to the group.
> On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell 
> wrote:
>
> **
>
> Well, I think it is a case of “So long, and thanks for all the fish”. I
> just attempted to join the group in Communities and got the following
> message:
>
> The area of BMC Communities is visible to registered logged in users. If
> you are logged in when you receive this message then you might not have
> sufficient access privileges to view requested page.
>
> I don’t know whether this is linked to the fact that we are no longer
> customers of BMC – we moved to MS System Centre Service Manager a couple of
> years ago, but still use AR System in a non-maintained mode for some
> mission critical functions (don’t ask!). Perhaps my BMC account is in a
> confused state. I am lurking here as I am still responsible for the current
> implementation (having built it from scratch over the past 17 years) and
> you never know when problems might arise.
>
> Despite having moved to SCSM there are number of people who still pine for
> our Remedy solution, but I think that management have burnt their bridges
> and have taken the MS dollar. The main complaints of SCSM are that it is
> slow, not really a ticketing solution like Remedy can be and it can’t
> handle child forms (the main reason why the system I maintain hasn’t
> migrated).
>
> So, if I can’t get into the Communities group for ARSlist then I will say
> goodbye, and thanks for all the help I have received for all of you over
> the past years. I have always enjoyed working with AR System, mainly
> because you can get to do anything you want (within reason!).
>
> Cheers!
>
> *Ian*
> --
>
> *Ian Trimnell*, Systems Programmer, Information Technology
> The Open University, Milton Keynes, UK
> Phone: 01908 653741 web: http://www.open.ac.uk/
>
> *From: *"Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG> on behalf of Misi Mladoniczky 
> *Reply-To: *"arslist@ARSLIST.ORG" 
> *Date: *Tuesday, 27 September 2016 at 15:03
> *To: *"arslist@ARSLIST.ORG" 
>
> *Subject: *Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
> Not Gone, MOVED
>
> **
>
> Hi Axton,
>
> Long time since I saw you. Both online and face2face. Are you still doing
> Remedy stuff?
>
> But hopefully the list will continue to live on BMC communitites!
>
> So please join the secret arslist group with currently 193 members:
> https://communities.bmc.com/groups/arslist
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
> September 27, 2016 6:19 AM, "Axton"  <%22axton%22%20%3caxton.gr...@gmail.com%3E>> wrote:
>
> **
>
> This list will be missed. I want to say thanks to everyone who made it
> what it is.
>
> Axton Grams
>
> On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:
>
> **
>
> That was “more or less” my understanding too – thank goodness a new
> account need not be created every time you are working on a different or a
> newer support contract..
>
> Joe
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, September 21, 2016 5:47 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
> Not Gone, MOVED
>
> **
>
> Communities auto associates your communities 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Jason Miller]

It was moved back to private? Well there's a barrier to entry...

On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing  wrote:

> **
> Ian,
> It seems that the group was moved back to Private...I have invited you to
> the group
>
> Anyone wanting to join the ARSList, if you have difficulty, please contact
> me at the email address lj.longw...@gmail.com and I'll be happy to ensure
> that you get invited to the group.
>
> On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell 
> wrote:
>
>> **
>>
>> Well, I think it is a case of “So long, and thanks for all the fish”.  I
>> just attempted to join the group in Communities and got the following
>> message:
>>
>>
>>
>> The area of BMC Communities is visible to registered logged in users. If
>> you are logged in when you receive this message then you might not have
>> sufficient access privileges to view requested page.
>>
>>
>>
>> I don’t know whether this is linked to the fact that we are no longer
>> customers of BMC – we moved to MS System Centre Service Manager a couple of
>> years ago, but still use AR System in a non-maintained mode for some
>> mission critical functions (don’t ask!).  Perhaps my BMC account is in a
>> confused state.  I am lurking here as I am still responsible for the
>> current implementation (having built it from scratch over the past 17
>> years) and you never know when problems might arise.
>>
>>
>>
>> Despite having moved to SCSM there are number of people who still pine
>> for our Remedy solution, but I think that management have burnt their
>> bridges and have taken the MS dollar.  The main complaints of SCSM are that
>> it is slow, not really a ticketing solution like Remedy can be and it can’t
>> handle child forms (the main reason why the system I maintain hasn’t
>> migrated).
>>
>>
>>
>> So, if I can’t get into the Communities group for ARSlist then I will say
>> goodbye, and thanks for all the help I have received for all of you over
>> the past years.  I have always enjoyed working with AR System, mainly
>> because you can get to do anything you want (within reason!).
>>
>>
>>
>> Cheers!
>>
>>
>>
>> *Ian*
>> --
>>
>> *Ian Trimnell*, Systems Programmer, Information Technology
>> The Open University, Milton Keynes, UK
>> Phone: 01908 653741   web: http://www.open.ac.uk/
>>
>>
>>
>> *From: *"Action Request System discussion list(ARSList)" <
>> arslist@ARSLIST.ORG> on behalf of Misi Mladoniczky 
>> *Reply-To: *"arslist@ARSLIST.ORG" 
>> *Date: *Tuesday, 27 September 2016 at 15:03
>> *To: *"arslist@ARSLIST.ORG" 
>>
>> *Subject: *Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
>> Not Gone, MOVED
>>
>>
>>
>> **
>>
>> Hi Axton,
>>
>> Long time since I saw you. Both online and face2face. Are you still doing
>> Remedy stuff?
>>
>> But hopefully the list will continue to live on BMC communitites!
>>
>> So please join the secret arslist group with currently 193 members:
>> https://communities.bmc.com/groups/arslist
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>> Find these products, and many free tools and utilities, at http://rrr.se
>>
>>
>> September 27, 2016 6:19 AM, "Axton" > <%22axton%22%20%3caxton.gr...@gmail.com%3E>> wrote:
>>
>> **
>>
>> This list will be missed. I want to say thanks to everyone who made it
>> what it is.
>>
>> Axton Grams
>>
>> On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:
>>
>> **
>>
>> That was “more or less” my understanding too – thank goodness a new
>> account need not be created every time you are working on a different or a
>> newer support contract..
>>
>> Joe
>> --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
>> *Sent:* Wednesday, September 21, 2016 5:47 PM
>>
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
>> Not Gone, MOVED
>>
>> **
>>
>> Communities auto associates your communities account with the SSO that is
>> used at the rest of BMC, which includes your BMC Support account (if you
>> have one)...if you don't have one, then it just creates an accountthere
>> is no need to have it tied to anything support related. If you decide to
>> have it associated with your support account (through your work email),
>> then, when you change jobs, it's necessary to have the communities account
>> associated with a new 'customer' account...but, if your communities profile
>> is associated with a personal address instead of work address, there is no
>> need for all of that effort.
>>
>> On Wed, Sep 21, 2016 at 3:23 PM, 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Misi Mladoniczky]

Hi,

I have talked to the admins, and the group was set to "Secret" instead of 
"Private".

This has now been fixed :-)

if you go there again, you should be able to request access.

https://communities.bmc.com/groups/arslist 
(https://communities.bmc.com/groups/arslist)

 Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
September 27, 2016 5:19 PM, "LJ LongWing"  wrote:

**Ian,
It seems that the group was moved back to Private...I have invited you to the 
group 
Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com (mailto:lj.longw...@gmail.com) and 
I'll be happy to ensure that you get invited to the group.  
On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell  wrote:

 ** 
Well, I think it is a case of “So long, and thanks for all the fish”. I 
just attempted to join the group in Communities and got the following message: 

The area of BMC Communities is visible to registered logged in users. 
If you are logged in when you receive this message then you might not have 
sufficient access privileges to view requested page. 

I don’t know whether this is linked to the fact that we are no longer 
customers of BMC – we moved to MS System Centre Service Manager a couple of 
years ago, but still use AR System in a non-maintained mode for some mission 
critical functions (don’t ask!). Perhaps my BMC account is in a confused state. 
I am lurking here as I am still responsible for the current implementation 
(having built it from scratch over the past 17 years) and you never know when 
problems might arise. 

Despite having moved to SCSM there are number of people who still pine 
for our Remedy solution, but I think that management have burnt their bridges 
and have taken the MS dollar. The main complaints of SCSM are that it is slow, 
not really a ticketing solution like Remedy can be and it can’t handle child 
forms (the main reason why the system I maintain hasn’t migrated). 

So, if I can’t get into the Communities group for ARSlist then I will 
say goodbye, and thanks for all the help I have received for all of you over 
the past years. I have always enjoyed working with AR System, mainly because 
you can get to do anything you want (within reason!). 

Cheers! 
Ian 

Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741 web: http://www.open.ac.uk/ (http://www.open.ac.uk/)  

From:  "Action Request System discussion list(ARSList)"  on behalf of 
Misi Mladoniczky 
Reply-To: "arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)" 
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)"  
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED  
** 
Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist 
(https://communities.bmc.com/groups/arslist)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(http://rrr.se)
September 27, 2016 6:19 AM, "Axton"  wrote:  
**  
This list will be missed. I want to say thanks to everyone who made it 
what it is.  
Axton Grams  
On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:  

**  
That was “more or less” my understanding too – thank goodness a new 
account need not be created every time you are working on a different or a 
newer support contract.. 

Joe  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of LJ 
LongWing
Sent: Wednesday, September 21, 2016 5:47 PM 
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED   
**  
Communities auto associates your communities account with the SSO that 
is used at the rest of BMC, which includes your BMC Support account (if you 
have one)...if you don't have one, 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[LJ LongWing]

Ian,
It seems that the group was moved back to Private...I have invited you to
the group

Anyone wanting to join the ARSList, if you have difficulty, please contact
me at the email address lj.longw...@gmail.com and I'll be happy to ensure
that you get invited to the group.

On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell 
wrote:

> **
>
> Well, I think it is a case of “So long, and thanks for all the fish”.  I
> just attempted to join the group in Communities and got the following
> message:
>
>
>
> The area of BMC Communities is visible to registered logged in users. If
> you are logged in when you receive this message then you might not have
> sufficient access privileges to view requested page.
>
>
>
> I don’t know whether this is linked to the fact that we are no longer
> customers of BMC – we moved to MS System Centre Service Manager a couple of
> years ago, but still use AR System in a non-maintained mode for some
> mission critical functions (don’t ask!).  Perhaps my BMC account is in a
> confused state.  I am lurking here as I am still responsible for the
> current implementation (having built it from scratch over the past 17
> years) and you never know when problems might arise.
>
>
>
> Despite having moved to SCSM there are number of people who still pine for
> our Remedy solution, but I think that management have burnt their bridges
> and have taken the MS dollar.  The main complaints of SCSM are that it is
> slow, not really a ticketing solution like Remedy can be and it can’t
> handle child forms (the main reason why the system I maintain hasn’t
> migrated).
>
>
>
> So, if I can’t get into the Communities group for ARSlist then I will say
> goodbye, and thanks for all the help I have received for all of you over
> the past years.  I have always enjoyed working with AR System, mainly
> because you can get to do anything you want (within reason!).
>
>
>
> Cheers!
>
>
>
> *Ian*
> --
>
> *Ian Trimnell*, Systems Programmer, Information Technology
> The Open University, Milton Keynes, UK
> Phone: 01908 653741   web: http://www.open.ac.uk/
>
>
>
> *From: *"Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG> on behalf of Misi Mladoniczky 
> *Reply-To: *"arslist@ARSLIST.ORG" 
> *Date: *Tuesday, 27 September 2016 at 15:03
> *To: *"arslist@ARSLIST.ORG" 
>
> *Subject: *Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
> Not Gone, MOVED
>
>
>
> **
>
> Hi Axton,
>
> Long time since I saw you. Both online and face2face. Are you still doing
> Remedy stuff?
>
> But hopefully the list will continue to live on BMC communitites!
>
> So please join the secret arslist group with currently 193 members:
> https://communities.bmc.com/groups/arslist
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
> September 27, 2016 6:19 AM, "Axton"  <%22axton%22%20%3caxton.gr...@gmail.com%3E>> wrote:
>
> **
>
> This list will be missed. I want to say thanks to everyone who made it
> what it is.
>
> Axton Grams
>
> On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:
>
> **
>
> That was “more or less” my understanding too – thank goodness a new
> account need not be created every time you are working on a different or a
> newer support contract..
>
> Joe
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, September 21, 2016 5:47 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
> Not Gone, MOVED
>
> **
>
> Communities auto associates your communities account with the SSO that is
> used at the rest of BMC, which includes your BMC Support account (if you
> have one)...if you don't have one, then it just creates an accountthere
> is no need to have it tied to anything support related. If you decide to
> have it associated with your support account (through your work email),
> then, when you change jobs, it's necessary to have the communities account
> associated with a new 'customer' account...but, if your communities profile
> is associated with a personal address instead of work address, there is no
> need for all of that effort.
>
> On Wed, Sep 21, 2016 at 3:23 PM, Joe D'Souza  wrote:
>
> **
>
> To the best of my knowledge a developer account is not tied to a support
> contract so it remains active even as you switch customers so from one
> contract to another – correct?
>
> Joe
> --
>
> *From:* Action 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Misi Mladoniczky]

Hi, 

I thought you would be able to ask for access by using that link.

I will ask around...

 Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
September 27, 2016 4:32 PM, "Ian.Trimnell"  wrote:  
Well, I think it is a case of “So long, and thanks for all the fish”. I 
just attempted to join the group in Communities and got the following message: 

The area of BMC Communities is visible to registered logged in users. 
If you are logged in when you receive this message then you might not have 
sufficient access privileges to view requested page. 

I don’t know whether this is linked to the fact that we are no longer 
customers of BMC – we moved to MS System Centre Service Manager a couple of 
years ago, but still use AR System in a non-maintained mode for some mission 
critical functions (don’t ask!). Perhaps my BMC account is in a confused state. 
I am lurking here as I am still responsible for the current implementation 
(having built it from scratch over the past 17 years) and you never know when 
problems might arise. 

Despite having moved to SCSM there are number of people who still pine 
for our Remedy solution, but I think that management have burnt their bridges 
and have taken the MS dollar. The main complaints of SCSM are that it is slow, 
not really a ticketing solution like Remedy can be and it can’t handle child 
forms (the main reason why the system I maintain hasn’t migrated). 

So, if I can’t get into the Communities group for ARSlist then I will 
say goodbye, and thanks for all the help I have received for all of you over 
the past years. I have always enjoyed working with AR System, mainly because 
you can get to do anything you want (within reason!). 

Cheers! 
Ian 

Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741 web: http://www.open.ac.uk/ (http://www.open.ac.uk/) 

From:  "Action Request System discussion list(ARSList)"  on behalf of 
Misi Mladoniczky 
Reply-To: "arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)" 
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)" 
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED 
** 
Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist 
(https://communities.bmc.com/groups/arslist)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(http://rrr.se)
September 27, 2016 6:19 AM, "Axton"  wrote:  
**  
This list will be missed. I want to say thanks to everyone who made it 
what it is.  
Axton Grams  
On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:  

**  
That was “more or less” my understanding too – thank goodness a new 
account need not be created every time you are working on a different or a 
newer support contract.. 

Joe  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of LJ 
LongWing
Sent: Wednesday, September 21, 2016 5:47 PM 
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED   
**  
Communities auto associates your communities account with the SSO that 
is used at the rest of BMC, which includes your BMC Support account (if you 
have one)...if you don't have one, then it just creates an accountthere is 
no need to have it tied to anything support related. If you decide to have it 
associated with your support account (through your work email), then, when you 
change jobs, it's necessary to have the communities account associated with a 
new 'customer' account...but, if your communities profile is associated with a 
personal address instead of work address, there is no need for all of that 
effort. 
On Wed, Sep 21, 2016 at 3:23 PM, Joe D'Souza  wrote: 

**  
To the best of my 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Ian.Trimnell]

Well, I think it is a case of “So long, and thanks for all the fish”.  I just 
attempted to join the group in Communities and got the following message:

The area of BMC Communities is visible to registered logged in users. If you 
are logged in when you receive this message then you might not have sufficient 
access privileges to view requested page.

I don’t know whether this is linked to the fact that we are no longer customers 
of BMC – we moved to MS System Centre Service Manager a couple of years ago, 
but still use AR System in a non-maintained mode for some mission critical 
functions (don’t ask!).  Perhaps my BMC account is in a confused state.  I am 
lurking here as I am still responsible for the current implementation (having 
built it from scratch over the past 17 years) and you never know when problems 
might arise.

Despite having moved to SCSM there are number of people who still pine for our 
Remedy solution, but I think that management have burnt their bridges and have 
taken the MS dollar.  The main complaints of SCSM are that it is slow, not 
really a ticketing solution like Remedy can be and it can’t handle child forms 
(the main reason why the system I maintain hasn’t migrated).

So, if I can’t get into the Communities group for ARSlist then I will say 
goodbye, and thanks for all the help I have received for all of you over the 
past years.  I have always enjoyed working with AR System, mainly because you 
can get to do anything you want (within reason!).

Cheers!

Ian

Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741   web: http://www.open.ac.uk/

From: "Action Request System discussion list(ARSList)"  on 
behalf of Misi Mladoniczky 
Reply-To: "arslist@ARSLIST.ORG" 
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG" 
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**
Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:19 AM, "Axton" 
> wrote:
**
This list will be missed. I want to say thanks to everyone who made it what it 
is.
Axton Grams
On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza 
> wrote:
**

That was “more or less” my understanding too – thank goodness a new account 
need not be created every time you are working on a different or a newer 
support contract..

Joe



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Wednesday, September 21, 2016 5:47 PM

To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**

Communities auto associates your communities account with the SSO that is used 
at the rest of BMC, which includes your BMC Support account (if you have 
one)...if you don't have one, then it just creates an accountthere is no 
need to have it tied to anything support related. If you decide to have it 
associated with your support account (through your work email), then, when you 
change jobs, it's necessary to have the communities account associated with a 
new 'customer' account...but, if your communities profile is associated with a 
personal address instead of work address, there is no need for all of that 
effort.

On Wed, Sep 21, 2016 at 3:23 PM, Joe D'Souza 
> wrote:

**

To the best of my knowledge a developer account is not tied to a support 
contract so it remains active even as you switch customers so from one contract 
to another – correct?

Joe



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, 
John J
Sent: Monday, September 19, 2016 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

Dan,

I just want to add my thanks.

I’ve been developing Remedy AR System schemas and workflow since 1994 and the 
ARSList has always been my security blanket.

There was 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Misi Mladoniczky]

Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist 
(https://communities.bmc.com/groups/arslist)

 Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
September 27, 2016 6:19 AM, "Axton"  wrote:

**This list will be missed. I want to say thanks to everyone who made it what 
it is.
Axton Grams  
On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:

 **
That was “more or less” my understanding too – thank goodness a new 
account need not be created every time you are working on a different or a 
newer support contract.. 

Joe  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of LJ 
LongWing
Sent: Wednesday, September 21, 2016 5:47 PM 
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED   
**  
Communities auto associates your communities account with the SSO that 
is used at the rest of BMC, which includes your BMC Support account (if you 
have one)...if you don't have one, then it just creates an accountthere is 
no need to have it tied to anything support related. If you decide to have it 
associated with your support account (through your work email), then, when you 
change jobs, it's necessary to have the communities account associated with a 
new 'customer' account...but, if your communities profile is associated with a 
personal address instead of work address, there is no need for all of that 
effort. 
On Wed, Sep 21, 2016 at 3:23 PM, Joe D'Souza  wrote: 

**  
To the best of my knowledge a developer account is not tied to a 
support contract so it remains active even as you switch customers so from one 
contract to another – correct? 

Joe  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of Reiser, 
John J
Sent: Monday, September 19, 2016 1:59 PM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED  
Dan, 

I just want to add my thanks. 

I’ve been developing Remedy AR System schemas and workflow since 1994 
and the ARSList has always been my security blanket. 

There was always an answer that went far beyond what you could get from 
Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father 
Remedy). 

Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, 
Lenny, Barry, Fred, Phil and Dan are names that will forever hold a place of 
honor is a Diary Field in my head. 

Wow I guess I’ve been living ARSystem far too long. 

From the early Motif days through the First web based interface 
(cgi_ar) to Push actions (yeah) and check boxes (meh, should have been binary 
mapped selections in one field), Remedy Web and MidTier I’ve been able to 
provide a solution for our organization.  

Thank you, 

--- 
John J. Reiser
Building 760-J202
Remedy AR System Developer 

Senior Software Development Analyst 
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of arslist
Sent: Tuesday, September 13, 2016 11:06 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED 

**  

NOTE: On Friday Sept. 30th the plug will literally be pulled on the 
Servers this version of the list is running on. Please move over to the new 
home in Communities by then. 

The ARSlist didn’t even start on listserv, it was another messaging 
software. I planned to make it a group on usenet, but the anarchist group in 
charge spent 9 months talking about where it should be in the structure (anyone 
familiar with Hitchhiker’s Guide to the Galaxy and the marketing team arguing 
about what do people want from the wheel?) 

For the past 14 years it has had a home in a machine room in downtown 
Toronto, on Servers I purchased (both replaced 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Axton]

This list will be missed.  I want to say thanks to everyone who made it
what it is.

Axton Grams

On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:

> **
>
> That was “more or less” my understanding too – thank goodness a new
> account need not be created every time you are working on a different or a
> newer support contract..
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, September 21, 2016 5:47 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
> Not Gone, MOVED
>
>
>
> **
>
> Communities auto associates your communities account with the SSO that is
> used at the rest of BMC, which includes your BMC Support account (if you
> have one)...if you don't have one, then it just creates an accountthere
> is no need to have it tied to anything support related.  If you decide to
> have it associated with your support account (through your work email),
> then, when you change jobs, it's necessary to have the communities account
> associated with a new 'customer' account...but, if your communities profile
> is associated with a personal address instead of work address, there is no
> need for all of that effort.
>
>
>
> On Wed, Sep 21, 2016 at 3:23 PM, Joe D'Souza  wrote:
>
> **
>
> To the best of my knowledge a developer account is not tied to a support
> contract so it remains active even as you switch customers so from one
> contract to another – correct?
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Reiser, John J
> *Sent:* Monday, September 19, 2016 1:59 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
> Not Gone, MOVED
>
>
>
> Dan,
>
> I just want to add my thanks.
>
> I’ve been developing Remedy AR System schemas and workflow since 1994 and
> the ARSList has always been my security blanket.
>
> There was always an answer that went far beyond what you could get from
> Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father
> Remedy).
>
> Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny,
> Barry, Fred, Phil  and Dan are names that will forever hold a place of
> honor is a Diary Field in my head.
>
> Wow I guess I’ve been living ARSystem far too long.
>
> From the early Motif days through the First web based interface (cgi_ar)
> to Push actions (yeah) and check boxes (meh, should have been binary mapped
> selections in one field), Remedy Web and MidTier I’ve been able to provide
> a solution for our organization.
>
> Thank you,
>
> ---
> John J. Reiser
> Building 760-J202
> Remedy AR System Developer
>
> Senior Software Development Analyst
> Lockheed Martin - RMS Moorestown Region
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *arslist
> *Sent:* Tuesday, September 13, 2016 11:06 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not
> Gone, MOVED
>
>
>
> **
>
> NOTE: On Friday Sept. 30th the plug will literally be pulled on the
> Servers this version of the list is running on. Please move over to the new
> home in Communities by then.
>
>
>
> The ARSlist didn’t even start on listserv, it was another messaging
> software. I planned to make it a group on usenet, but the anarchist group
> in charge spent 9 months talking about where it should be in the structure
> (anyone familiar with Hitchhiker’s Guide to the Galaxy and the marketing
> team arguing about what do people want from the wheel?)
>
>
>
> For the past 14 years it has had a home in a machine room in downtown
> Toronto, on Servers I purchased (both replaced once). Those servers from
> 2009-2013 also helped us run the WWRUG events, so I could justify the
> expense.
>
>
>
> Volume on the ARSlist is a quarter of what it was two years ago because
> the vast majority of posters are now on communities.
>
>
>
> There is also now the new Developer’s site for the Innovation Suite,
> developers.bmc.com
>
>
>
> We are all very busy, and there are too many places to go to find things.
> Now communities will get you to the ARSlist too. I have been promised
> non-censorship and non-interference.
>
>
>
> So, same discussions, same people if we are all still interested,
> different location.
>
>
>
> Note: I am not disappearing either, and I hope none of you do!
>
>
>
> The care and feeding of this community has been a highlight of the past 23
> years for me, and through it I have met, electronically and\or physically a
> really great group of people most of whom I think of as 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Joe D'Souza]

That was "more or less" my understanding too - thank goodness a new account
need not be created every time you are working on a different or a newer
support contract..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 21, 2016 5:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not
Gone, MOVED

 

** 

Communities auto associates your communities account with the SSO that is
used at the rest of BMC, which includes your BMC Support account (if you
have one)...if you don't have one, then it just creates an accountthere
is no need to have it tied to anything support related.  If you decide to
have it associated with your support account (through your work email),
then, when you change jobs, it's necessary to have the communities account
associated with a new 'customer' account...but, if your communities profile
is associated with a personal address instead of work address, there is no
need for all of that effort.

 

On Wed, Sep 21, 2016 at 3:23 PM, Joe D'Souza  wrote:

** 

To the best of my knowledge a developer account is not tied to a support
contract so it remains active even as you switch customers so from one
contract to another - correct?

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Monday, September 19, 2016 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not
Gone, MOVED

 

Dan,

I just want to add my thanks.

I've been developing Remedy AR System schemas and workflow since 1994 and
the ARSList has always been my security blanket.

There was always an answer that went far beyond what you could get from
Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father
Remedy).

Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny,
Barry, Fred, Phil  and Dan are names that will forever hold a place of honor
is a Diary Field in my head.

Wow I guess I've been living ARSystem far too long.

>From the early Motif days through the First web based interface (cgi_ar) to
Push actions (yeah) and check boxes (meh, should have been binary mapped
selections in one field), Remedy Web and MidTier I've been able to provide a
solution for our organization. 

Thank you,

--- 
John J. Reiser 
Building 760-J202
Remedy AR System Developer

Senior Software Development Analyst 
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, September 13, 2016 11:06 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone,
MOVED

 

** 

NOTE: On Friday Sept. 30th the plug will literally be pulled on the Servers
this version of the list is running on. Please move over to the new home in
Communities by then.

 

The ARSlist didn't even start on listserv, it was another messaging
software. I planned to make it a group on usenet, but the anarchist group in
charge spent 9 months talking about where it should be in the structure
(anyone familiar with Hitchhiker's Guide to the Galaxy and the marketing
team arguing about what do people want from the wheel?)

 

For the past 14 years it has had a home in a machine room in downtown
Toronto, on Servers I purchased (both replaced once). Those servers from
2009-2013 also helped us run the WWRUG events, so I could justify the
expense.

 

Volume on the ARSlist is a quarter of what it was two years ago because the
vast majority of posters are now on communities.

 

There is also now the new Developer's site for the Innovation Suite,
developers.bmc.com

 

We are all very busy, and there are too many places to go to find things.
Now communities will get you to the ARSlist too. I have been promised
non-censorship and non-interference.

 

So, same discussions, same people if we are all still interested, different
location.

 

Note: I am not disappearing either, and I hope none of you do!

 

The care and feeding of this community has been a highlight of the past 23
years for me, and through it I have met, electronically and\or physically a
really great group of people most of whom I think of as friends.

 

Times change, c'est la vie.

 

Now I just have to be a part of the Community, not build the platform the
community lives on.

 

Cheers Dan

p.s. and yes, I prefer this platform to jive and Communities, it just isn't
the pragmatic one anymore, and I hope to influence the improvements in
Communities to meet our needs

 

 

 

From: Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG] On Behalf Of Joe

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Kobus Duminy]

Sad to hear that arslist will not be around in its current format anymore. 
Thank you Dan for keeping the list alive over the years..

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Tauf Chowdhury]

Thanks Dan for all the hard work over the years. In true fashion, I send this 
goodbye note to the list from where else but "the throne and the iPhone." Adios 
listers! See you infrequently on Communities

Sent from my iPhone

> On Sep 21, 2016, at 5:23 PM, Joe D'Souza  wrote:
> 
> **
> To the best of my knowledge a developer account is not tied to a support 
> contract so it remains active even as you switch customers so from one 
> contract to another – correct?
>  
> Joe
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
> Sent: Monday, September 19, 2016 1:59 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not 
> Gone, MOVED
>  
> Dan,
> I just want to add my thanks.
> I’ve been developing Remedy AR System schemas and workflow since 1994 and the 
> ARSList has always been my security blanket.
> There was always an answer that went far beyond what you could get from 
> Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father 
> Remedy).
> Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny, 
> Barry, Fred, Phil  and Dan are names that will forever hold a place of honor 
> is a Diary Field in my head.
> Wow I guess I’ve been living ARSystem far too long.
> From the early Motif days through the First web based interface (cgi_ar) to 
> Push actions (yeah) and check boxes (meh, should have been binary mapped 
> selections in one field), Remedy Web and MidTier I’ve been able to provide a 
> solution for our organization.
> Thank you,
> --- 
> John J. Reiser 
> Building 760-J202
> Remedy AR System Developer
> Senior Software Development Analyst 
> Lockheed Martin - RMS Moorestown Region
> The star that burns twice as bright burns half as long. 
> Pay close attention and be illuminated by its brilliance. - paraphrased by me
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
> Sent: Tuesday, September 13, 2016 11:06 AM
> To: arslist@ARSLIST.ORG
> Subject: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
> MOVED
>  
> **
> NOTE: On Friday Sept. 30th the plug will literally be pulled on the Servers 
> this version of the list is running on. Please move over to the new home in 
> Communities by then.
>  
> The ARSlist didn’t even start on listserv, it was another messaging software. 
> I planned to make it a group on usenet, but the anarchist group in charge 
> spent 9 months talking about where it should be in the structure (anyone 
> familiar with Hitchhiker’s Guide to the Galaxy and the marketing team arguing 
> about what do people want from the wheel?)
>  
> For the past 14 years it has had a home in a machine room in downtown 
> Toronto, on Servers I purchased (both replaced once). Those servers from 
> 2009-2013 also helped us run the WWRUG events, so I could justify the expense.
>  
> Volume on the ARSlist is a quarter of what it was two years ago because the 
> vast majority of posters are now on communities.
>  
> There is also now the new Developer’s site for the Innovation Suite, 
> developers.bmc.com
>  
> We are all very busy, and there are too many places to go to find things. Now 
> communities will get you to the ARSlist too. I have been promised 
> non-censorship and non-interference.
>  
> So, same discussions, same people if we are all still interested, different 
> location.
>  
> Note: I am not disappearing either, and I hope none of you do!
>  
> The care and feeding of this community has been a highlight of the past 23 
> years for me, and through it I have met, electronically and\or physically a 
> really great group of people most of whom I think of as friends.
>  
> Times change, c’est la vie.
>  
> Now I just have to be a part of the Community, not build the platform the 
> community lives on.
>  
> Cheers Dan
> p.s. and yes, I prefer this platform to jive and Communities, it just isn’t 
> the pragmatic one anymore, and I hope to influence the improvements in 
> Communities to meet our needs
>  
>  
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: September 12, 2016 7:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Off Topic - Before the List is Gone!
>  
> **
> I totally reflect the sentiments of all of you. I heard of and started using 
> the list a little after about a year or 2 after it was started and since then 
> has been the best resource and online community I had the privilege of being 
> a part of.. Thank you all and hopefully the BMC Communities will be a similar 
> experience once I resume using it..
>  
> Joe
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver
> Sent: Thursday, July 28, 2016 12:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Off Topic - Before the List is Gone!
>  

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[LJ LongWing]

Communities auto associates your communities account with the SSO that is
used at the rest of BMC, which includes your BMC Support account (if you
have one)...if you don't have one, then it just creates an accountthere
is no need to have it tied to anything support related.  If you decide to
have it associated with your support account (through your work email),
then, when you change jobs, it's necessary to have the communities account
associated with a new 'customer' account...but, if your communities profile
is associated with a personal address instead of work address, there is no
need for all of that effort.

On Wed, Sep 21, 2016 at 3:23 PM, Joe D'Souza  wrote:

> **
>
> To the best of my knowledge a developer account is not tied to a support
> contract so it remains active even as you switch customers so from one
> contract to another – correct?
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Reiser, John J
> *Sent:* Monday, September 19, 2016 1:59 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
> Not Gone, MOVED
>
>
>
> Dan,
>
> I just want to add my thanks.
>
> I’ve been developing Remedy AR System schemas and workflow since 1994 and
> the ARSList has always been my security blanket.
>
> There was always an answer that went far beyond what you could get from
> Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father
> Remedy).
>
> Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny,
> Barry, Fred, Phil  and Dan are names that will forever hold a place of
> honor is a Diary Field in my head.
>
> Wow I guess I’ve been living ARSystem far too long.
>
> From the early Motif days through the First web based interface (cgi_ar)
> to Push actions (yeah) and check boxes (meh, should have been binary mapped
> selections in one field), Remedy Web and MidTier I’ve been able to provide
> a solution for our organization.
>
> Thank you,
>
> ---
> John J. Reiser
> Building 760-J202
> Remedy AR System Developer
>
> Senior Software Development Analyst
> Lockheed Martin - RMS Moorestown Region
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *arslist
> *Sent:* Tuesday, September 13, 2016 11:06 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not
> Gone, MOVED
>
>
>
> **
>
> NOTE: On Friday Sept. 30th the plug will literally be pulled on the
> Servers this version of the list is running on. Please move over to the new
> home in Communities by then.
>
>
>
> The ARSlist didn’t even start on listserv, it was another messaging
> software. I planned to make it a group on usenet, but the anarchist group
> in charge spent 9 months talking about where it should be in the structure
> (anyone familiar with Hitchhiker’s Guide to the Galaxy and the marketing
> team arguing about what do people want from the wheel?)
>
>
>
> For the past 14 years it has had a home in a machine room in downtown
> Toronto, on Servers I purchased (both replaced once). Those servers from
> 2009-2013 also helped us run the WWRUG events, so I could justify the
> expense.
>
>
>
> Volume on the ARSlist is a quarter of what it was two years ago because
> the vast majority of posters are now on communities.
>
>
>
> There is also now the new Developer’s site for the Innovation Suite,
> developers.bmc.com
>
>
>
> We are all very busy, and there are too many places to go to find things.
> Now communities will get you to the ARSlist too. I have been promised
> non-censorship and non-interference.
>
>
>
> So, same discussions, same people if we are all still interested,
> different location.
>
>
>
> Note: I am not disappearing either, and I hope none of you do!
>
>
>
> The care and feeding of this community has been a highlight of the past 23
> years for me, and through it I have met, electronically and\or physically a
> really great group of people most of whom I think of as friends.
>
>
>
> Times change, c’est la vie.
>
>
>
> Now I just have to be a part of the Community, not build the platform the
> community lives on.
>
>
>
> Cheers Dan
>
> p.s. and yes, I prefer this platform to jive and Communities, it just
> isn’t the pragmatic one anymore, and I hope to influence the improvements
> in Communities to meet our needs
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Joe
> D'Souza
> *Sent:* September 12, 2016 7:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Off Topic - Before the List is Gone!
>
>
>
> **
>
> I totally reflect the sentiments of all of you. I heard of and started
> using the list a 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Joe D'Souza]

To the best of my knowledge a developer account is not tied to a support
contract so it remains active even as you switch customers so from one
contract to another - correct?

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Monday, September 19, 2016 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not
Gone, MOVED

 

Dan,

I just want to add my thanks.

I've been developing Remedy AR System schemas and workflow since 1994 and
the ARSList has always been my security blanket.

There was always an answer that went far beyond what you could get from
Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father
Remedy).

Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny,
Barry, Fred, Phil  and Dan are names that will forever hold a place of honor
is a Diary Field in my head.

Wow I guess I've been living ARSystem far too long.

>From the early Motif days through the First web based interface (cgi_ar) to
Push actions (yeah) and check boxes (meh, should have been binary mapped
selections in one field), Remedy Web and MidTier I've been able to provide a
solution for our organization. 

Thank you,

--- 
John J. Reiser 
Building 760-J202
Remedy AR System Developer

Senior Software Development Analyst 
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, September 13, 2016 11:06 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone,
MOVED

 

** 

NOTE: On Friday Sept. 30th the plug will literally be pulled on the Servers
this version of the list is running on. Please move over to the new home in
Communities by then.

 

The ARSlist didn't even start on listserv, it was another messaging
software. I planned to make it a group on usenet, but the anarchist group in
charge spent 9 months talking about where it should be in the structure
(anyone familiar with Hitchhiker's Guide to the Galaxy and the marketing
team arguing about what do people want from the wheel?)

 

For the past 14 years it has had a home in a machine room in downtown
Toronto, on Servers I purchased (both replaced once). Those servers from
2009-2013 also helped us run the WWRUG events, so I could justify the
expense.

 

Volume on the ARSlist is a quarter of what it was two years ago because the
vast majority of posters are now on communities.

 

There is also now the new Developer's site for the Innovation Suite,
developers.bmc.com

 

We are all very busy, and there are too many places to go to find things.
Now communities will get you to the ARSlist too. I have been promised
non-censorship and non-interference.

 

So, same discussions, same people if we are all still interested, different
location.

 

Note: I am not disappearing either, and I hope none of you do!

 

The care and feeding of this community has been a highlight of the past 23
years for me, and through it I have met, electronically and\or physically a
really great group of people most of whom I think of as friends.

 

Times change, c'est la vie.

 

Now I just have to be a part of the Community, not build the platform the
community lives on.

 

Cheers Dan

p.s. and yes, I prefer this platform to jive and Communities, it just isn't
the pragmatic one anymore, and I hope to influence the improvements in
Communities to meet our needs

 

 

 

From: Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG] On Behalf Of Joe
D'Souza
Sent: September 12, 2016 7:21 PM
To:   arslist@ARSLIST.ORG
Subject: Re: Off Topic - Before the List is Gone!

 

** 

I totally reflect the sentiments of all of you. I heard of and started using
the list a little after about a year or 2 after it was started and since
then has been the best resource and online community I had the privilege of
being a part of.. Thank you all and hopefully the BMC Communities will be a
similar experience once I resume using it..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly
Deaver
Sent: Thursday, July 28, 2016 12:33 PM
To:   arslist@ARSLIST.ORG
Subject: Re: Off Topic - Before the List is Gone!

 

Thanks Claire.. 2AM.. I think that was me! You knew I would be flying back
from my assignment in California and would check mail when I got home. Thank
God, I new the answer!

 

The community of ITSM professionals is only about 2 degrees of separation
for anyone. I'm sure we will see you around.

 

Times really are changing! First ARSlist moving and now I 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[arslist]

I randomly chose Customer when I first joined Communities since I was neither 
category.

Perhaps with the new emphasis on Developers and the new developers.bmc.com they 
can be talked into adding another category.


I think we are supposed to send a twitter to a blog on a facebook site to 
increase the game score and that makes MyIT generate a change to the system if 
it exceeds 3 cups of coffee … or I could just cc. Matt and see what he thinks 
….. [see below where we need to be current or future customer or Partner, and 
many of us don’t exactly fit that description]

 

Just finding my archives and WWRUG web sites to move them from the servers that 
get turned off in 10 days. The arslist.org and arslist.com will be changed to 
point to communities.

 

ARSList lives on if people are still posting on the new platform.

 

Cheers Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: September 19, 2016 7:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

That wording doesn't seem to jive with the new focus on (new) developers that 
BMC is promoting. They might want to update the wording.

 

On Mon, Sep 19, 2016 at 3:18 PM, LJ LongWing  > wrote:

** 

Okso, I went and checked that, when you check the 'current/future 
customer'there is nothing about support contracts or anything in 
thereso...lets get down to symantics.

 

you say you aren't currently a customerare you a developer, do you use any 
of their products?.I consider that a customer personally.

 

If it were changed to just let you provide the same information that you are 
asked for when you hit that button, without first asking you if you are a 
current/future customer, would that make you more comfortable providing that 
information?

 

On Mon, Sep 19, 2016 at 4:02 PM, Eric Bergan  > wrote:

** 

This is what comes up from the register selection:

 



 

Not going to be a future customer, either. Maybe need a 3rd 
selection – ex OHG, now truly OH… :)

 

 


 Eric Bergan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of LJ 
LongWing
Sent: Monday, September 19, 2016 2:56 PM
To: arslist@ARSLIST.ORG  


Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

You don't need to be a customer or partner to register on Communities

 

On Mon, Sep 19, 2016 at 3:44 PM, Eric Bergan  > wrote:

** 

Unfortunately, some of us are not customers or partners, and so 
can’t register on the community. (Actually, although I had a long history with 
Remedy and AR, I was never a customer…)

 

I would like to thank Dan in particular, and all the rest for 
the great user base that they were and are.

 

 


 Eric Bergan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of LJ 
LongWing
Sent: Monday, September 19, 2016 11:24 AM
To: arslist@ARSLIST.ORG  
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

all of these mournful posts make we want to cry (ok...not quite that bad...but 
still)just go sign up on communities and enjoy the experience over 
theresure, some won't follow you, but enough of the enthusiastic ones will, 
and you can still ask your questions, and get answers :)

 

On Mon, Sep 19, 2016 at 11:59 AM, Reiser, John J  > wrote:

** 

Dan,

I just want to add my thanks.

I’ve been developing Remedy AR System schemas and workflow since 1994 and the 
ARSList has always been my security blanket.

There was always an answer that went far beyond what you could get from 
Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father 
Remedy).

Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny, Barry, 
Fred, Phil  and Dan are names that will forever hold a place of honor is a 
Diary Field in my head.

Wow I guess I’ve been living ARSystem far too long.

>From the early Motif days through the First web based interface (cgi_ar) to 
>Push actions (yeah) and check boxes (meh, should have been binary mapped 
>selections in one field), Remedy Web and MidTier I’ve been able to provide a 
>solution for our organization. 

Thank you,

--- 
John J. Reiser 
Building 760-J202
Remedy AR System 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[LJ LongWing]

You don't need to be a customer or partner to register on Communities

On Mon, Sep 19, 2016 at 3:44 PM, Eric Bergan  wrote:

> **
>
> Unfortunately, some of us are not customers or partners,
> and so can’t register on the community. (Actually, although I had a long
> history with Remedy and AR, I was never a customer…)
>
>
>
> I would like to thank Dan in particular, and all the rest
> for the great user base that they were and are.
>
>
>
>
>
>
>  Eric Bergan
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Monday, September 19, 2016 11:24 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
> Not Gone, MOVED
>
>
>
> **
>
> all of these mournful posts make we want to cry (ok...not quite that
> bad...but still)just go sign up on communities and enjoy the experience
> over theresure, some won't follow you, but enough of the enthusiastic
> ones will, and you can still ask your questions, and get answers :)
>
>
>
> On Mon, Sep 19, 2016 at 11:59 AM, Reiser, John J 
> wrote:
>
> **
>
> Dan,
>
> I just want to add my thanks.
>
> I’ve been developing Remedy AR System schemas and workflow since 1994 and
> the ARSList has always been my security blanket.
>
> There was always an answer that went far beyond what you could get from
> Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father
> Remedy).
>
> Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny,
> Barry, Fred, Phil  and Dan are names that will forever hold a place of
> honor is a Diary Field in my head.
>
> Wow I guess I’ve been living ARSystem far too long.
>
> From the early Motif days through the First web based interface (cgi_ar)
> to Push actions (yeah) and check boxes (meh, should have been binary mapped
> selections in one field), Remedy Web and MidTier I’ve been able to provide
> a solution for our organization.
>
> Thank you,
>
> ---
> John J. Reiser
> Building 760-J202
> Remedy AR System Developer
>
> Senior Software Development Analyst
> Lockheed Martin - RMS Moorestown Region
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *arslist
> *Sent:* Tuesday, September 13, 2016 11:06 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not
> Gone, MOVED
>
>
>
> **
>
> NOTE: On Friday Sept. 30th the plug will literally be pulled on the
> Servers this version of the list is running on. Please move over to the new
> home in Communities by then.
>
>
>
> The ARSlist didn’t even start on listserv, it was another messaging
> software. I planned to make it a group on usenet, but the anarchist group
> in charge spent 9 months talking about where it should be in the structure
> (anyone familiar with Hitchhiker’s Guide to the Galaxy and the marketing
> team arguing about what do people want from the wheel?)
>
>
>
> For the past 14 years it has had a home in a machine room in downtown
> Toronto, on Servers I purchased (both replaced once). Those servers from
> 2009-2013 also helped us run the WWRUG events, so I could justify the
> expense.
>
>
>
> Volume on the ARSlist is a quarter of what it was two years ago because
> the vast majority of posters are now on communities.
>
>
>
> There is also now the new Developer’s site for the Innovation Suite,
> developers.bmc.com
>
>
>
> We are all very busy, and there are too many places to go to find things.
> Now communities will get you to the ARSlist too. I have been promised
> non-censorship and non-interference.
>
>
>
> So, same discussions, same people if we are all still interested,
> different location.
>
>
>
> Note: I am not disappearing either, and I hope none of you do!
>
>
>
> The care and feeding of this community has been a highlight of the past 23
> years for me, and through it I have met, electronically and\or physically a
> really great group of people most of whom I think of as friends.
>
>
>
> Times change, c’est la vie.
>
>
>
> Now I just have to be a part of the Community, not build the platform the
> community lives on.
>
>
>
> Cheers Dan
>
> p.s. and yes, I prefer this platform to jive and Communities, it just
> isn’t the pragmatic one anymore, and I hope to influence the improvements
> in Communities to meet our needs
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Joe
> D'Souza
> *Sent:* September 12, 2016 7:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Off Topic - Before the List is Gone!
>
>
>
> **
>
> I totally reflect the sentiments of all of you. I 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Eric Bergan]

Unfortunately, some of us are not customers or partners, and so 
can’t register on the community. (Actually, although I had a long history with 
Remedy and AR, I was never a customer…)

 

I would like to thank Dan in particular, and all the rest for 
the great user base that they were and are.

 

 


 Eric Bergan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, September 19, 2016 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

all of these mournful posts make we want to cry (ok...not quite that bad...but 
still)just go sign up on communities and enjoy the experience over 
theresure, some won't follow you, but enough of the enthusiastic ones will, 
and you can still ask your questions, and get answers :)

 

On Mon, Sep 19, 2016 at 11:59 AM, Reiser, John J  wrote:

** 

Dan,

I just want to add my thanks.

I’ve been developing Remedy AR System schemas and workflow since 1994 and the 
ARSList has always been my security blanket.

There was always an answer that went far beyond what you could get from 
Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father 
Remedy).

Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny, Barry, 
Fred, Phil  and Dan are names that will forever hold a place of honor is a 
Diary Field in my head.

Wow I guess I’ve been living ARSystem far too long.

>From the early Motif days through the First web based interface (cgi_ar) to 
>Push actions (yeah) and check boxes (meh, should have been binary mapped 
>selections in one field), Remedy Web and MidTier I’ve been able to provide a 
>solution for our organization. 

Thank you,

--- 
John J. Reiser 
Building 760-J202
Remedy AR System Developer

Senior Software Development Analyst 
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, September 13, 2016 11:06 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

NOTE: On Friday Sept. 30th the plug will literally be pulled on the Servers 
this version of the list is running on. Please move over to the new home in 
Communities by then.

 

The ARSlist didn’t even start on listserv, it was another messaging software. I 
planned to make it a group on usenet, but the anarchist group in charge spent 9 
months talking about where it should be in the structure (anyone familiar with 
Hitchhiker’s Guide to the Galaxy and the marketing team arguing about what do 
people want from the wheel?)

 

For the past 14 years it has had a home in a machine room in downtown Toronto, 
on Servers I purchased (both replaced once). Those servers from 2009-2013 also 
helped us run the WWRUG events, so I could justify the expense.

 

Volume on the ARSlist is a quarter of what it was two years ago because the 
vast majority of posters are now on communities.

 

There is also now the new Developer’s site for the Innovation Suite, 
developers.bmc.com

 

We are all very busy, and there are too many places to go to find things. Now 
communities will get you to the ARSlist too. I have been promised 
non-censorship and non-interference.

 

So, same discussions, same people if we are all still interested, different 
location.

 

Note: I am not disappearing either, and I hope none of you do!

 

The care and feeding of this community has been a highlight of the past 23 
years for me, and through it I have met, electronically and\or physically a 
really great group of people most of whom I think of as friends.

 

Times change, c’est la vie.

 

Now I just have to be a part of the Community, not build the platform the 
community lives on.

 

Cheers Dan

p.s. and yes, I prefer this platform to jive and Communities, it just isn’t the 
pragmatic one anymore, and I hope to influence the improvements in Communities 
to meet our needs

 

 

 

From: Action Request System discussion list(ARSList) [ 
 mailto:arslist@ARSLIST.ORG] On Behalf Of Joe 
D'Souza
Sent: September 12, 2016 7:21 PM
To:   arslist@ARSLIST.ORG
Subject: Re: Off Topic - Before the List is Gone!

 

** 

I totally reflect the sentiments of all of you. I heard of and started using 
the list a little after about a year or 2 after it was started and since then 
has been the best resource and online community I had the privilege of being a 
part of.. Thank you all and hopefully the BMC Communities will be a similar 
experience once I 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[LJ LongWing]

all of these mournful posts make we want to cry (ok...not quite that
bad...but still)just go sign up on communities and enjoy the experience
over theresure, some won't follow you, but enough of the enthusiastic
ones will, and you can still ask your questions, and get answers :)

On Mon, Sep 19, 2016 at 11:59 AM, Reiser, John J 
wrote:

> **
>
> Dan,
>
> I just want to add my thanks.
>
> I’ve been developing Remedy AR System schemas and workflow since 1994 and
> the ARSList has always been my security blanket.
>
> There was always an answer that went far beyond what you could get from
> Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father
> Remedy).
>
> Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny,
> Barry, Fred, Phil  and Dan are names that will forever hold a place of
> honor is a Diary Field in my head.
>
> Wow I guess I’ve been living ARSystem far too long.
>
> From the early Motif days through the First web based interface (cgi_ar)
> to Push actions (yeah) and check boxes (meh, should have been binary mapped
> selections in one field), Remedy Web and MidTier I’ve been able to provide
> a solution for our organization.
>
> Thank you,
>
> ---
> John J. Reiser
> Building 760-J202
> Remedy AR System Developer
>
> Senior Software Development Analyst
> Lockheed Martin - RMS Moorestown Region
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *arslist
> *Sent:* Tuesday, September 13, 2016 11:06 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not
> Gone, MOVED
>
>
>
> **
>
> NOTE: On Friday Sept. 30th the plug will literally be pulled on the
> Servers this version of the list is running on. Please move over to the new
> home in Communities by then.
>
>
>
> The ARSlist didn’t even start on listserv, it was another messaging
> software. I planned to make it a group on usenet, but the anarchist group
> in charge spent 9 months talking about where it should be in the structure
> (anyone familiar with Hitchhiker’s Guide to the Galaxy and the marketing
> team arguing about what do people want from the wheel?)
>
>
>
> For the past 14 years it has had a home in a machine room in downtown
> Toronto, on Servers I purchased (both replaced once). Those servers from
> 2009-2013 also helped us run the WWRUG events, so I could justify the
> expense.
>
>
>
> Volume on the ARSlist is a quarter of what it was two years ago because
> the vast majority of posters are now on communities.
>
>
>
> There is also now the new Developer’s site for the Innovation Suite,
> developers.bmc.com
>
>
>
> We are all very busy, and there are too many places to go to find things.
> Now communities will get you to the ARSlist too. I have been promised
> non-censorship and non-interference.
>
>
>
> So, same discussions, same people if we are all still interested,
> different location.
>
>
>
> Note: I am not disappearing either, and I hope none of you do!
>
>
>
> The care and feeding of this community has been a highlight of the past 23
> years for me, and through it I have met, electronically and\or physically a
> really great group of people most of whom I think of as friends.
>
>
>
> Times change, c’est la vie.
>
>
>
> Now I just have to be a part of the Community, not build the platform the
> community lives on.
>
>
>
> Cheers Dan
>
> p.s. and yes, I prefer this platform to jive and Communities, it just
> isn’t the pragmatic one anymore, and I hope to influence the improvements
> in Communities to meet our needs
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Joe
> D'Souza
> *Sent:* September 12, 2016 7:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Off Topic - Before the List is Gone!
>
>
>
> **
>
> I totally reflect the sentiments of all of you. I heard of and started
> using the list a little after about a year or 2 after it was started and
> since then has been the best resource and online community I had the
> privilege of being a part of.. Thank you all and hopefully the BMC
> Communities will be a similar experience once I resume using it..
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Kelly
> Deaver
> *Sent:* Thursday, July 28, 2016 12:33 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Off Topic - Before the List is Gone!
>
>
>
> Thanks Claire.. 2AM.. I think that was me! You knew I would be flying back
> from my assignment in California and would check mail when I got home.
> Thank God, I new the answer!
>
>
>
> The community of ITSM professionals is only about 2 degrees of separation
> 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Reiser, John J]

Dan,
I just want to add my thanks.
I've been developing Remedy AR System schemas and workflow since 1994 and the 
ARSList has always been my security blanket.
There was always an answer that went far beyond what you could get from 
Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father 
Remedy).
Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny, Barry, 
Fred, Phil  and Dan are names that will forever hold a place of honor is a 
Diary Field in my head.
Wow I guess I've been living ARSystem far too long.
>From the early Motif days through the First web based interface (cgi_ar) to 
>Push actions (yeah) and check boxes (meh, should have been binary mapped 
>selections in one field), Remedy Web and MidTier I've been able to provide a 
>solution for our organization.
Thank you,
---
John J. Reiser
Building 760-J202
Remedy AR System Developer
Senior Software Development Analyst
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, September 13, 2016 11:06 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**
NOTE: On Friday Sept. 30th the plug will literally be pulled on the Servers 
this version of the list is running on. Please move over to the new home in 
Communities by then.

The ARSlist didn't even start on listserv, it was another messaging software. I 
planned to make it a group on usenet, but the anarchist group in charge spent 9 
months talking about where it should be in the structure (anyone familiar with 
Hitchhiker's Guide to the Galaxy and the marketing team arguing about what do 
people want from the wheel?)

For the past 14 years it has had a home in a machine room in downtown Toronto, 
on Servers I purchased (both replaced once). Those servers from 2009-2013 also 
helped us run the WWRUG events, so I could justify the expense.

Volume on the ARSlist is a quarter of what it was two years ago because the 
vast majority of posters are now on communities.

There is also now the new Developer's site for the Innovation Suite, 
developers.bmc.com

We are all very busy, and there are too many places to go to find things. Now 
communities will get you to the ARSlist too. I have been promised 
non-censorship and non-interference.

So, same discussions, same people if we are all still interested, different 
location.

Note: I am not disappearing either, and I hope none of you do!

The care and feeding of this community has been a highlight of the past 23 
years for me, and through it I have met, electronically and\or physically a 
really great group of people most of whom I think of as friends.

Times change, c'est la vie.

Now I just have to be a part of the Community, not build the platform the 
community lives on.

Cheers Dan
p.s. and yes, I prefer this platform to jive and Communities, it just isn't the 
pragmatic one anymore, and I hope to influence the improvements in Communities 
to meet our needs



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: September 12, 2016 7:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Off Topic - Before the List is Gone!

**

I totally reflect the sentiments of all of you. I heard of and started using 
the list a little after about a year or 2 after it was started and since then 
has been the best resource and online community I had the privilege of being a 
part of.. Thank you all and hopefully the BMC Communities will be a similar 
experience once I resume using it..



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver
Sent: Thursday, July 28, 2016 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Off Topic - Before the List is Gone!

Thanks Claire.. 2AM.. I think that was me! You knew I would be flying back from 
my assignment in California and would check mail when I got home. Thank God, I 
new the answer!

The community of ITSM professionals is only about 2 degrees of separation for 
anyone. I'm sure we will see you around.

Times really are changing! First ARSlist moving and now I won't be able to make 
Engage this year. It will be the first Remedy included conference I have missed 
in 21 years!

We must all stay in touch. I have spoken LOL

Kelly Deaver
ke...@kellydeaver.com (Business mail)
kdea...@kellydeaver.com (arslist mail)

 Original Message 
Subject: Off Topic - Before the List is Gone!
From: "Sanford, Claire" 
>
Date: Mon, July 25, 2016 10:52 am
To: