**
Hi Robwhat you have turned on seems to be the Active Link and Macro Logging in the User Tool!do it through the Admin Tool under File Server Information Logs, turn on the SQL logging and the input will be different.any problems dorp me a line and I will try and walk you through
**
Hi All,
We have a major issue which has slowly been creeping up on
us. It was something that happened every now and then and has now become a
frequent visitor. Today seems to be the day that the wheels have come off. We
use the preference server on log in and we are getting
**
Hi Basil,
We have had the same problem with individual server threads
dying on a 5.1.2 server - this can lead to slightly random behaviour, depending
on what thread your request uses. For example, we had table fields that would
return results the first time they were refreshed, but not
**
Create the parameter in Crystal. Go to the Section Expert for the Detail section and create a formula to use for Suppressing a row. Use the parameter in the formula. Save the report and link into your ALink (or add to Report form). Run the report from the user tool and you should see a Crystal
**
Hi Dan,
Why without EIE on the Zenworks integration? EIE, Remedy Link for SQL and Remedy Link for Oracle have a great new feature in version 7. It is "CMDB Aware", BMC's term to mean that you can actually choose to import to CMDB CIs and it will handle all the heavy lifting. Also, you can
**
Test
__20060125___This posting was submitted with HTML in it___
Thanks everyone who responded!!! All this information will be most helpful!!!
If anyone else has any/more advice/tips/info- it would be most welcome.
We've been on 4.5 for almost 6 years and this is my first upgrade (our SA is
receiving help from our Remedy Support too).
Our start/end config is
Version 7.0 Sample Data is available from BMC Professional Services.
Expert Help, Timely Advice, World Class Experience and Best Practices.
Kip Kippley
ConAgra Foods, Inc.
BSM Implementation Team
___
UNSUBSCRIBE or
**
Good Morning List,
I've just finished a full installation of ITSM 7.0 and was checking out the new features when I tried to open the Foundation Elements Overivew Console and received the following error:
ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system
Angus,
Regarding How would I do this as a Remedy Active Link?
In a active link you could run the .exe in a Run Process. Example:
cmd.exe /c c:\program files\MyDialer\MyDialer.exe 9,19254694200
This number is Remedy's support line, but first dials a 9 to get an
outside line. The comma = 2 second
I'm with you, Matt. From a process standpoint, this is one of many
shortcomings of this release. I know the Sr. Product managers of this
release, and they're smart people experienced with Remedy releases, so I
don't know why this release wasn't as well done as previous ones. I
smell a
Hi, Michiel:
No go.
I uninstalled Admin Tool 6.3, patch 12 and installed Admin Tool 6.3,
patch 17.
I exported data in .csv format and purposely removed the date/time value
from the Create Date column from 2 out of 5 records.
I defined fallback mapping to set Create Date field with $ TIMESTAMP$.
I have decided to re-work the interface. I have implemented the program as
an exe com server. I have made it as simple as possible so for example to
dial the active link just needs to call a function Dial and pass a number as
parameter. The Remedy OLE automation is fairly basic so needed to
**
The department of Restructuring and
Government Efficiency, Alberta Provincial Government, Canada has a
requirement for a Remedy Analyst to join our team. Responsibilities include design,
quality, change control and development.
In-depth understanding of Remedy ARS 5.x or higher is
**
The department of Restructuring and
Government Efficiency, Alberta Provincial Government, Canada has a
requirement for a Remedy Analyst to join our team. Responsibilities include design,
quality, change control and development.
In-depth understanding of Remedy ARS 5.x or higher is
**
Staples, Inc. is seeking a permanent, full time Remedy Administrator. Position is in
Framingham,
MA. If you are interested please e-mail [EMAIL PROTECTED]
.
Thanks,.ron
__20060125___This posting was submitted with HTML in it___
Yep, that's in my original report to Tech support and in my original
email way below (albeit kind of long)
I'm receiving,
Record 1 : Required field cannot be reset to a NULL value -- Create
Date (ARERR 326),
Although I have Try Fallback Mapping before alerting user selected,
and although I have a
**
Good afternoon list,
I have a quick question. We are moving to a new
datacenter and our UNIX administrators have decided to migrate all of the
applications including our ARSystem server to a brand new server. The new
server is going to have the same host name, IP address, etc. as the
James,
Yep. That has always been my experience on Solaris. (You did not
mention which Unix, but I doubt it really matters.)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never
**
This is the thing the DBA
did.
exec
dbms_stats.gather_schema_stats('ARADMIN')
Right now we are dead in the water.
Remedy Tech Support is working on it too...
The AR System was up and running at
the time and that command has never been run on this database.
If I stop and start the ARS
**
Straight from Remedy's KB that they sent me this morning.
(Sorry they did not give a kb number with it.) The DSL is supposed to have
approx. 10,000 canned entries.
What is the Definitive Software Library?
A N S W E R
A: The Definitive Software Library (DSL) is a central repository of
**
Hey Claire:
Ive been there, (with other non-ARS
applications) and it isnt any fun. Have you been able to capture the
SQL that the users are getting timeouts with? Since this is slow death by
way of DBA, I would suggest that getting him to run an explain plan on the SQL
that is
**
Here is another one they sent me
for the DSL data.
For the DSL data please be sure you have gone through the steps
outlined in Chapter 20 of the ITSM 7.0 Configuration Guide. This requires a few
additional steps to import the DSL data but it is outlined in Chapter
20.
Richard
**
Hi,
Has anyone run into
an issue while attempting an application upgrade from version 5.5 to 5.6.
We downloaded the archid utility and set the environment, but we continue to get
at error:
"The upgrade
installer needs to modify field IDs in several application forms. However, a
**
Sounds
like this command is still running, or is that what you want it to do. If
not, could it be in a loop?
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford,
ClaireSent: Monday, July 24, 2006 13:37To:
arslist@ARSLIST.ORGSubject: Re:
**
Sue,
This is probably because of ainitial dev build bug wherein Remedy used some of the ID's in the user range.. So what you must be experiencing is that those fields created in the legal range have the same ID's as some of the fields that have to be created during the process of your
I have been asked to replace a Filemaker Pro database with a Remedy
application. We are a book publisher and this application is used to
request digital assets by their ISBN number. Each asset has their own
unique ISBN number. In Filemaker they can cut and paste a long list of
ISBN numbers and
What may be happening is that the execution plan used ny Oracle to
fulfill your sql queries is different due to the stats gathered on you
tables.
This should help the performance of your apps, but if the
indexes/queries are poorly designed, the results of this may be
unpredictable. i.e.,
I tend to think that in Remedy, anything is possible, just some things
are more difficult than others.
Would your users be ok with entering the ISBNs individually (i.e. in a
dialog), clicking a button to send it to another form, and displaying
the currently entered ISBNs in a table field? Then
Hi, Folks:
I have great news. This issue is fixed with a no-name patch. It was
suppose to be included in patch 17, but didn't make it. The issue is
not officially fixed until it is included in a new patch. Tech support
will be escalating this and hope that it will make it in 6.3, patch 18.
Brian,
Well... I see an option here
How about you walk the string?
If you can tell your users that every ISBN number must be on their own
line (hard return separated) then you could use a guide to loop over a
character field and fix up all the sub strings and at the same time
produce a nice
We run AR Server 5.1.2 -- HP-UX -- Oracle 8.1.7
Users who look at data using the ODBC driver cannot see some columns
in our biggest two forms. These fields are ordinary character fields
to which they have access. Because the forms contain lots and lots of
rows I would not like to delete the form
**
I remember something how the ODBC driver does not show a field unless it has at a minimum Public access.On 7/24/06, Michiel Beijen
[EMAIL PROTECTED] wrote:We run AR Server 5.1.2 -- HP-UX -- Oracle 8.1.7
Users who look at data using the ODBC driver cannot see some columnsin our biggest two
**
Another stab - maybe you have some special characters in that field name or database name that prevents it from showing up?Try playing around with your 'Use underscores' settings and see if it makes a difference...
Cheers
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
Yeah, EXTERNAL would work, too. Regardless of the solution used, the
most difficult part is going to be delimiting and validating the data
string. The users are going to have to do some of that themselves, as
you can't practically screen every potential problem type out with
workflow.
Rick
Cary/Rick,
The way it works now is a user sends a request for x# of ISBN records
listed in a spreadsheet. Staff here copy and paste the ISBN column from
the spreadsheet into a single field. They then search for all the hits
from the single field against our database. The spreadsheet could have
36 matches
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