Re: [asterisk-users] queue

2010-01-26 Thread Lenz Emilitri
The idea is that the Queue() application uses different strategies to ring agents, so it decouples you from having to worry about that. You could have that by setting the queue to rinagll strategy. l. 2010/1/25 bhrugu mehta mehtabhr...@gmail.com Hi, all Is ther any way to pass channel queue

Re: [asterisk-users] Setting MixMonitor options from Queue

2010-01-22 Thread Lenz Emilitri
I know this is not what you need, but you might postprocess recordings to raise the volume level. I know this is not optimal but it's a start. l. 2010/1/21 Scott Gifford sgiff...@suspectclass.com Hello, We are recording our calls to queues by putting the appropriate options in our

Re: [asterisk-users] queue groups in asterisk 1.4

2010-01-22 Thread Lenz Emilitri
Maybe I'm saying something stupid, but I thought this was what shared_lastcall would do with a leastrecent strategy. ; shared_lastcall will make the lastcall and calls received be the same in ; members logged in more than one queue. ; This is useful to make the queue respect the wrapuptime of

Re: [asterisk-users] is roundrobin and rrmemory the same meaning?

2010-01-13 Thread Lenz Emilitri
Yes it's actually quite simple to do. If you want, the free version of QueueMetrics is able to do that from the Agent's page. l. 2010/1/13 Zhang Shukun bit...@gmail.com 2010/1/12 Lenz Emilitri lenz.lo...@gmail.com: You can list phones directly as static members of the queue. i know i can

Re: [asterisk-users] Beginners Guide to setting up a Call Centre

2010-01-12 Thread Lenz Emilitri
Yes it is - we have thousands of happy clients worldwide. :) My suggestion is to go for somebody who has relevant experience and is going to do the install for you. Unless your CC is very small, you don't want to be looking up the manuals when you went live and start having quality issues If

Re: [asterisk-users] is roundrobin and rrmemory the same meaning?

2010-01-12 Thread Lenz Emilitri
You can list phones directly as static members of the queue. this is generally sub.optimal because if. e.g. an agent of yours is home sick, her phone will be ringing and you'll be wasting caller time. Also by tracking logins and logoffs you can measure agent productivity, and this is pretty useful

Re: [asterisk-users] Daily Thousands of files in recording calls in Device mode

2010-01-02 Thread Lenz Emilitri
If I can give a suggestion, do save the files to a different folder per day/queue or it will get unmanageable at warp speed :) l. 2009/12/31 Yuval Yogev yuva...@yahoo.com I installed an Elastix based system and changed it to work in Device-Mode since there is a call center and users has to

Re: [asterisk-users] sendmail

2009-12-21 Thread Lenz Emilitri
I think that ssmtp has something like that, IIRC. I think it can spool failed deliveries and you can then push them though a cronjob. l. 2009/12/20 Darrick Hartman dhart...@djhsolutions.com On 12/20/2009 11:38 AM, meetmecall wrote: I used msmtp for delivering mail and this is the procedure

Re: [asterisk-users] wrapuptime?

2009-12-18 Thread Lenz Emilitri
As it is done today, the wrap-up time is not terribly useful in Asterisk, as it is fixed-length. If you need to implement it in a real-life scenario, it would be better to pause the agent when the call is through and have him unpause manually when he's done the wrap-up; this way you get a

[asterisk-users] Replacing AgentCallBackLogin for Asterisk 1.6

2009-12-16 Thread Lenz Emilitri
Hello list, we have been working on a simple dialplan replacement for AgentCallBackLogin. It is not nearly as polished as we hope for, but it should be a working start. It offers the following features: - Single log-on and log-off, managing queue/agent associations centrally - Agent pause (with

Re: [asterisk-users] hints through a Local channel

2009-12-15 Thread Lenz Emilitri
03:20:11 pm Stephen Davies wrote: On 12/14/09, Lenz Emilitri lenz.lo...@gmail.com wrote: But more dynamical, so I would try and look up the actual channel in the AstDB, like: exten = XXX,hint,${DB(myagent/${EXTEN})} This does not seem to be working - is there a way to work

Re: [asterisk-users] hints through a Local channel

2009-12-15 Thread Lenz Emilitri
Thanks that's exactly what I was looking for! I had seen a patch for it but did not notice this was in the main trunk. l. 2009/12/14 Stephen Davies stephen.l.dav...@gmail.com What you are missing is the new state-interface parameter to AddQueueMember. You can't use functions in a hint

Re: [asterisk-users] Best way ro run 2 or more asterisk servers?

2009-12-15 Thread Lenz Emilitri
See if you find this tutorial on IAX peering useful: http://astrecipes.net/index.php?n=204 Thanks l. 2009/12/15 Landy Landy landysacco...@yahoo.com Hello List. I have a question regarding connecting two asterisk servers. I'm trying to learn how asterisk comunicates from server to server. I

[asterisk-users] hints through a Local channel

2009-12-14 Thread Lenz Emilitri
Hello all, I am trying to set up a dynamic channel to be used as an Agent dialer for a queue - you know, trying to replace AgentCallBackLogin for an Asterisk 1.6. I would like to do something like: [myagents] exten = XXX,1,Set(realchan=${DB(myagent/${EXTEN})}) exten =

Re: [asterisk-users] show queue's name and other info in incoming call to queue member

2009-12-07 Thread Lenz Emilitri
An alternative would be using a screen-pop application that links to a small CRM app that will do the display for you. l. 2009/12/7 Giedrius Augys voi...@gmail.com hello, I've callcenter and our queue members want to see on their IP phone's display queue's name , from which incoming call

Re: [asterisk-users] CDR Queue

2009-11-26 Thread Lenz Emilitri
This is a very broad question. why don't you tell us something more about tyour setup? l. 2009/11/26 Daniel Stefanus shinichikud...@gmail.com Hi guys, Having a little problem.How can I know where queue is my agent login from my CDR table? Sorry my English's terrible. Best regards,

Re: [asterisk-users] Route Non-Call Data to Agent Through Queue

2009-11-25 Thread Lenz Emilitri
Yes why not? when the agent is connected it can read the variables on the calling channel what would you like to build with that? :) l. 2009/11/24 Shaun Clark shaun_cl...@hotmail.com Hello, I was wondering if their is a way to use the Asterisk ACD to initiate a call that will route

Re: [asterisk-users] Real replacement for AgentCallBackLogin() on Asterisk 1.6

2009-11-03 Thread Lenz Emilitri
philosofy we could implement some easy marco that only ask for the password and: 1.- sets the astdb 2.- sets the globals AGENTBYCALLERID_X= 3.- adds the agent to the queues. Let me work deeper on this idea and see what comes up. ML 2009/11/2 Lenz Emilitri lenz.lo...@gmail.com We were

Re: [asterisk-users] Real replacement for AgentCallBackLogin() on Asterisk 1.6

2009-11-02 Thread Lenz Emilitri
We were thinking about doing something similar as well. A lot of people are asking for this. If there is anybody else interested, we could share the load I was thinking about creating a context like @agents, so that when you do the log-on you basically add Local/1...@agents as a member of the

Re: [asterisk-users] Real replacement for AgentCallBackLogin() on Asterisk 1.6

2009-11-02 Thread Lenz Emilitri
To avoid boring everybody else to death with the discussion, I created a mailing list for that on Google Groups - see http://tinyurl.com/yjtf62s Thanks l. 2009/11/2 Lenz Emilitri lenz.lo...@gmail.com We were thinking about doing something similar as well. A lot of people are asking

Re: [asterisk-users] IVR

2009-10-17 Thread Lenz Emilitri
You may want to start from the basics: http://www.voip-info.org/wiki/view/Asterisk+tips+ivr+menu I hope this helps l. 2009/10/17 Nazir Ahmed Vaid nazir.v...@gmail.com Ladies and Gentlemen, We already have an Asterisk Call center suite installed at our contact center. Now we wish to commence

Re: [asterisk-users] multiple call

2009-10-15 Thread Lenz Emilitri
Use an existing dialer like ViciDialer? l. 2009/10/14 kaustuva...@bbsr.syscomes.com Hello, I am using Asterisk 1.4 version. How to dial multiple numbers per second through asterisk manager Thanks and regards -- Loway - home of QueueMetrics - http://queuemetrics.com

Re: [asterisk-users] Queues with unavailable members

2009-10-14 Thread Lenz Emilitri
You could configure them as agents and have them log off automatically after a while they're not responding. l. 2009/10/14 Benny Amorsen benny+use...@amorsen.dkbenny%2buse...@amorsen.dk We have the possibly rather unique setup where we have cell phones posing as SIP devices. The SIP

Re: [asterisk-users] Transfers from Queue Calls

2009-10-07 Thread Lenz Emilitri
A number of our clients has such issues. What we suggest for escalation is to do a blind transfer to a second-level queue, so that the logging is correct and even if second-line support cannot handle the call immediately, you get the functionality and the logging. Just my two euro cents, l.

Re: [asterisk-users] Know for how long an agent is talking?

2009-09-28 Thread Lenz Emilitri
If you need this from the moment that the agent connected you can measure the length of the leg that goes with the agent. If you need to measure this from the moment the call was answered, you can measure the length of the 'main' cal of the leg (the one that called the command queue()) If you

Re: [asterisk-users] IVR seleCtion

2009-09-17 Thread Lenz Emilitri
It's a bit off topic here (I would ask this on a QM or TB forum), but basically you redirect each IVR selection to a context where logging happens and then redirect to the queue. Just my two eurocents, l. 2009/9/16 Maria Cristina Bayno falls_m...@yahoo.com Hello Team, IVR selection of

Re: [asterisk-users] Looking for a way to show caller id information on the desktop

2009-09-11 Thread Lenz Emilitri
As an ultra cheap way of doing it, you could simply output the caller-id to a log file and display a tail 20 of it on a web page. Something like this: exten = s,1,System( echo${EPOCH}|${CALLERID(num)} /var/log/asterisk/incoming ) It should be trivial to display the last n lines of it on a web

Re: [asterisk-users] queue issue

2009-09-02 Thread Lenz Emilitri
It depends on what you want to do to people who are queued; if you want them to be queued, you create a queue with only one member, and have agents log on and log off as necessary; if you don't want callers to be queued, likely I would not use a queue but woul dial the agent straight. l. PS. this

Re: [asterisk-users] how does wrapuptime work in queue.conf

2009-09-02 Thread Lenz Emilitri
Aht i would do is prepare a music on hold that has embedded the advertisements ( like one every 20 or 30 seconds) so that the caller hears more advertisements as the call progresses; and they are queued immediately, so no time is wasted. l. 2009/8/27 Andy Kuo aku...@gmail.com Hi Barry, Thank

Re: [asterisk-users] queue_log in mysql and file

2009-08-19 Thread Lenz Emilitri
It's here: http://queuemetrics.com/download/qloaderd-1.17.tar.gz It's technically a part of QueueMetrics, but it does not require a licence to run. Feel free to use it. :) l. 2009/8/18 Miguel Molina mmol...@millenium.com.co Lenz Emilitri escribió: You should log to a file and use a piece

Re: [asterisk-users] Channels don't go away with soft hangup

2009-08-18 Thread Lenz Emilitri
Have you tried unloading and reloading the zaptel driver? l. 2009/8/18 Raimund Sacherer r...@runsolutions.com Hello List, our setup: Callcenter IBM Hardware, 1x TE420, 1x xircom analog switch, 4x different cellular providers on the xircom analog port, ~60 agents Debian 5.0.1 (Lenny)

Re: [asterisk-users] queue_log in mysql and file

2009-08-18 Thread Lenz Emilitri
You should log to a file and use a piece of code like our qloaderd to do the DB update. l. 2009/8/17 Rajkumar S rajkum...@gmail.com Hi, I am using RT engine to log queue_log to a mysql database. My extconfig is [settings] queue_log = mysql,asterisk16_production Logging to mysql is

Re: [asterisk-users] queue agents get stuck

2009-08-07 Thread Lenz Emilitri
How do you do the log-on? l. 2009/8/6 Joao Gomes Pereira gomespere...@startel.pt Hello to all I have a queue where often my agents get stuck and cannot logoff. This is very bad, because agents cannot login again, and in Queuemetrics reports the agents appear to be online. How can I create a

Re: [asterisk-users] open source call center application for Asterisk

2009-08-07 Thread Lenz Emilitri
If you are completely new to Asterisk and want to run a professional call-center, my suggestion is to stick to a hand-made, lean, minimal configuration. l. 2009/7/13 ashish chauhan ashishchauhan07...@gmail.com Dear all, I am new to asterisk.i like to configure call center using

Re: [asterisk-users] Limit transfers

2009-06-23 Thread Lenz Emilitri
I believe this is more a human resources problem than a technical one. You will first need some sort of CDR analysis tool to spot calls to expensive destinations, and then you wil track back who was the agent in change of the call. I am sure that if there is word out that you are tracking these

Re: [asterisk-users] gap between Playback and Queue

2009-06-19 Thread Lenz Emilitri
Well, at least this did not add to the wait time of your callers :) It should be possible to do silence detection/removal automagically using sox as well - see e.g. http://www.justlinux.com/forum/showthread.php?t=136678 2009/6/18 Louis-David Mitterrand

Re: [asterisk-users] Simple Queue Problem

2009-06-15 Thread Lenz Emilitri
You could try this one: http://www.voip-info.org/wiki/view/Asterisk+func+Devstate If I can add a warning, be wary of having both ACD (Queue) and non-ACD traffic on the same operator - you risk having awful performance. Just my two eurocents, l. 2009/6/12 Lee, John (Sydney) john@compuware.com

Re: [asterisk-users] Call recording in - out

2009-06-08 Thread Lenz Emilitri
You should look on the log for when the sox command is called, if the invocation makes sense or not. l. 2009/6/7 Joao Gomes Pereira gomespere...@startel.pt Hello I did as you told me, but the problem remains. Im using Asterisk 1.2.x and this is my config: queues.conf

Re: [asterisk-users] h323 guide for asterisk

2009-06-02 Thread Lenz Emilitri
Maybe this can help you? http://astrecipes.net/index.php?n=286 Thanks l. 2009/5/31 Tamer Higazi th9...@googlemail.com Hi people! I am looking for a h.323 implementation guide for asterisk. I looked in the doc folder of the latest asterisk source distribution and I didn't fund anything

Re: [asterisk-users] Queue - Multiple Transfer

2009-05-30 Thread Lenz Emilitri
You have to consider the POW of the ACD system - you can transfer calls as much as you like, but you have to make sure that: - transfers are logged, and - the ACD queue app has the correct state for all the agents involved, so it does not try ringing agents that are busy and (worse) does not ring

Re: [asterisk-users] New tutorial: storing audio recordings per day

2009-05-26 Thread Lenz Emilitri
Thank you! I updated the tutorial as well. l. 2009/5/25 Atis Lezdins a...@iq-labs.net On Mon, May 25, 2009 at 7:42 PM, Lenz Emilitri lenz.lo...@gmail.com wrote: Hi everyone, after doing the same thing multiple times and struggling to remember how it was done, I have prepared a small

[asterisk-users] New tutorial: storing audio recordings per day

2009-05-25 Thread Lenz Emilitri
Hi everyone, after doing the same thing multiple times and struggling to remember how it was done, I have prepared a small tutorial that explains how to save monitored files in different folders per day. This is quite useful becausethe resultingfile system is way more manageable than having maybe

Re: [asterisk-users] Queue and Dial operation - Common Variables?

2009-05-21 Thread Lenz Emilitri
What exactly are tyou trying to achieve? l. 2009/5/20 Kurian Thayil kurianmtha...@gmail.com Hi All, I am trying to implement ACD using Asterisk 1.2.18 and I've chosen AgentCallbackLogin for login purpose. One AGI is written which will actually get executed when agent dials '1001' (say) from

Re: [asterisk-users] Agent-Login/out in 1.6

2009-05-17 Thread Lenz Emilitri
The main problem i see with thgis is that with old-school agents, you could easily have association with multiple queues. And that was quite useful. l. 2009/5/16 David Anthony O Reilly oreil...@tcd.ie Hi Jim Thanks for your code!! I see you use the Voicemail system to authenticate, have you

Re: [asterisk-users] Outgoing Queues

2009-04-27 Thread Lenz Emilitri
We use something like that in QueueMetrics to track outgoing calls for call-centers: http://forum.queuemetrics.com/index.php?topic=261.0 thanks l. 2009/4/25 Sebastian s...@adinet.com.uy Anyone thought about something like outgoing queues? I mean, having same info that has for inbound queues

Re: [asterisk-users] About Asterisk 1.6 web GUI

2009-04-20 Thread Lenz Emilitri
I think that all existing GUIs will in time migrate to Asterisk 1.6, if they are not already supporting it, so using your favourite one should not be much of an issue. l. 2009/4/20 Gary Li garyli0...@gmail.com Hi, I had some experience on Asterisk 1.0.7 and 1.2.0. Now, I want to do

Re: [asterisk-users] Ignoring time spent waiting in queue in CDR

2009-04-14 Thread Lenz Emilitri
My suggestion is to use a tool made specifically for this - we happen to sell one, but there are many options with different prices and licencing model. Don't reinvent the wheel and concentrate on added value. l. 2009/4/14 Scott Gifford sgiff...@suspectclass.com Hello, I'm working on an

Re: [asterisk-users] Simple Queue question

2009-04-03 Thread Lenz Emilitri
You tried setting the call limit for the Agent's phone? l. 2009/4/3 Steve Edwards asterisk@sedwards.com On Thu, 2 Apr 2009, Haim Dimer wrote: The issue is the that the agent needs to wait on the phone for a call to come in. I read

Re: [asterisk-users] Queue data from within dialplan?

2009-04-01 Thread Lenz Emilitri
Are these functions what you are looking for? QUEUE_MEMBER_COUNT: Count number of members answering a queue QUEUE_MEMBER_LIST: Returns a list of interfaces on a queue QUEUE_WAITING_COUNT: Returns the number of callers currently waiting in a queue Just my two eurocents, l. 2009/3/31 Steve

Re: [asterisk-users] Know who's logged in

2009-03-30 Thread Lenz Emilitri
You could store the who is who information in Asterisk, so you know thatSIP/123 is Agent/301 before logging the agent - see e.g. http://queuemetrics.com/faq.jsp#faq-038-agent_tracking Thanks l. 2009/3/27 Miguel Molina mmol...@millenium.com.co Hi all, For those of you people that use

Re: [asterisk-users] out of the box or do it your self?

2009-03-27 Thread Lenz Emilitri
The problem with this seems to be that when you make a distro, you want it to be many things to many people (easy to use, lots of features, support lots of hardware, you name it). When you build a medium/large call-center, you usually want to keep it lean and mean, as you need a high uptime and do

Re: [asterisk-users] out of the box or do it your self?

2009-03-27 Thread Lenz Emilitri
This should be engraved in stone. IMHO, doing so even with a traditional telco solution would be extremely risky, if one does not have an adequate skill set and experience. Thanks l. 2009/3/26 Matt Riddell li...@venturevoip.com If you are doing an install for a call centre with 100-200

Re: [asterisk-users] Looking for clues to this error message

2009-03-21 Thread Lenz Emilitri
As you're using a SIP channel, likely you are not limiting the number of calls. Try setting limitonpeers and call-limit. Hope this helps, l. 2009/3/20 Cary Fitch ca...@usawide.net [Mar 20 12:45:33] WARNING[4940]: app_queue.c:3136 try_calling: The device state of this queue member,

Re: [asterisk-users] url in dial command: how does it work?

2009-03-17 Thread Lenz Emilitri
Hello Giorgio, you simply pass that parameter along so that from the QueueMetrics agent page you get that URL opened automagically when you get a call. It's for interfacing to external CRM apps, usually passing the agent code that handles the call, the Asterisk unique-id and the caller-id for

Re: [asterisk-users] Timeout for Queue

2009-03-13 Thread Lenz Emilitri
You should look at the queue() command invocation. Thanks l. 2009/3/12 Darrin Henshaw dhens...@ignition.bm Hello, We had an incident recently where a call was in queue for an extended period of time. We use queuemetrics for reporting, and it reports that the call was waiting for 20

Re: [asterisk-users] log to cdr each dialpan action, not only one record for each call

2009-03-13 Thread Lenz Emilitri
I'm only half joking: what about parsing the full log looking for command inviocations and channel IDs? this would be completely transparent, albeit insane :) l. 2009/3/12 nik600 nik...@gmail.com Hi to all. What can i do if a customer needs to log in the CDR all the dialpan actions related

Re: [asterisk-users] Realtime mapping for 'queue_log' found to engine 'odbc', but the engine is not available

2009-03-02 Thread Lenz Emilitri
You could try our qloaderd - it was made for MySQL, but it should be simple enough that by changing the engine should be a no-brainer (it's a perl script). You get the added advantage that in case anything goes wrong with the DB system, you lose no data. It is here:

Re: [asterisk-users] call file concurrency

2009-02-27 Thread Lenz Emilitri
IIRC, some early dialler of the pre-AMI era used this technique to control the number of calls placed simoultaneously - they just counted the number of call files in the spool dir. As they are deleted when the call is over, this was a simple way to do the throttling. You could use a similar

Re: [asterisk-users] Setting SIP header on agent calls made by a queue

2009-02-20 Thread Lenz Emilitri
channels, thus covering all bases. Thanks a lot for your help! l. 2009/2/20 Klaus Darilion klaus.mailingli...@pernau.at Lenz Emilitri schrieb: I think this is by design - each time the Dial() is performed, SIP headers are reset. No. SIPAddHeader adds global channel variables to the incoming

Re: [asterisk-users] check if not human

2009-02-20 Thread Lenz Emilitri
Speaking of hatred, I know of a call-center (no names will be made) that does pre-qualifying by calling and seeing if anybody answers; and passing to the main dialler for a separate call if they actually do. :) l. 2009/2/19 Jon Pounder j...@inline.net ts stuff like this which makes

Re: [asterisk-users] Not answering call when queue is full or has no members

2009-02-19 Thread Lenz Emilitri
You can know if the queue is full before issuing the answer() or the queue() command, so you can avoid answering at all. l. 2009/2/19 Alex Hermann a...@speakup.nl Hello all, I'm trying to prevent answering a channel when a queue is either full or has no members. It seems I'm forced to

Re: [asterisk-users] Busy status of a snom connected to two asterisk servers?

2009-02-19 Thread Lenz Emilitri
One simple thing that comes to my mind is to have the SNOM connected to only one server, and send calls to from the queue on the second server to the first server, so that you can enforce a acall limit. l. 2009/2/19 Rajkumar S rajkum...@gmail.com Hi, I have a snom 360 connected to two

[asterisk-users] Setting SIP header on agent calls made by a queue

2009-02-18 Thread Lenz Emilitri
Hello list, I am trying to set a custom SIP header on all calls that are made by the app queue because I want to track a certain state at the SIP level. If I use the following code: exten = s,n,SIPAddHeader(X-Unique-ID: ${UNIQUEID}) exten = s,n,Queue(myQueue) this works fine for the FIRST call

Re: [asterisk-users] Setting SIP header on agent calls made by a queue

2009-02-18 Thread Lenz Emilitri
I think this is by design - each time the Dial() is performed, SIP headers are reset. l. 2009/2/18 Benny Amorsen benny+use...@amorsen.dk benny%2buse...@amorsen.dk Lenz Emilitri lenz.lo...@gmail.com writes: If I use the following code: exten = s,n,SIPAddHeader(X-Unique-ID: ${UNIQUEID

Re: [asterisk-users] Setting SIP header on agent calls made by a queue

2009-02-18 Thread Lenz Emilitri
. -- *From:* asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] *On Behalf Of *Lenz Emilitri *Sent:* Wednesday, February 18, 2009 3:05 AM *To:* Asterisk Users Mailing List - Non-Commercial Discussion *Subject:* [asterisk-users] Setting SIP header on agent calls

Re: [asterisk-users] Hangup extensions via CLI?

2009-02-13 Thread Lenz Emilitri
on channel 'SIP/-09c59938' I use asterisk 1.6.1 beta4 On Wed 11 Feb 2009 09:34:12 Lenz Emilitri wrote: This is a bit of trickery, but could not resist :) This will kill a channel that is connected to SIP/201 asterisk -rx soft hangup $(asterisk -rx 'show channels' | grep SIP/201

Re: [asterisk-users] Asterisk Queue and URL Calling

2009-02-12 Thread Lenz Emilitri
If you use the free version of QueueMetrics, you can have the queue URL parameter passed along and each agent can open up an external app using the web interface. As this part is not linked to the main stats module, it works just fine for all of your agents with no limitations. Thanks l.

Re: [asterisk-users] Hangup extensions via CLI?

2009-02-12 Thread Lenz Emilitri
I have a feeling we're overdoing it :) l. 2009/2/12 Lukas Rypl r...@marconi.ttc.cz asterisk -rx soft hangup $(asterisk -rx 'core show channels' | grep SIP/7000 Hi, I used this way of processing output from asterisk 1.2 and found out that it is not 100% safe because there can appear

Re: [asterisk-users] Hangup extensions via CLI?

2009-02-11 Thread Lenz Emilitri
This is a bit of trickery, but could not resist :) This will kill a channel that is connected to SIP/201 asterisk -rx soft hangup $(asterisk -rx 'show channels' | grep SIP/201 | awk '{ print $1 '} ) It basically calls *, gets the list of channels, filters them out to get the channel name and

Re: [asterisk-users] Asterisk VoiceMail: Is there a web interface for checking voicemail?

2009-01-30 Thread Lenz Emilitri
We use the default web interface, it comes with a file called vmail.cgi in the defaiult Asterisk tree. Thanks l. 2009/1/30 Soonthorn Ativanichayaphong soonth...@yapinc.com Hi, I'm very new to Asterisk. I tried VoiceMail() application. I'm able to modify extensions.conf and voicemail.conf

Re: [asterisk-users] How to transfer a call from one AsteriskServerto another

2009-01-17 Thread Lenz Emilitri
[mailto: asterisk-users-boun...@lists.digium.com] *On Behalf Of *Lenz Emilitri *Sent:* Friday, January 16, 2009 10:09 AM *To:* Asterisk Users Mailing List - Non-Commercial Discussion *Subject:* Re: [asterisk-users] How to transfer a call from one AsteriskServerto another I guess you already tried

Re: [asterisk-users] How to transfer a call from one Asterisk Server to another

2009-01-16 Thread Lenz Emilitri
Why don't you simply Dial() the call to a separate box keeping Asterisk out of the audio path? l. 2009/1/16 Paul bulkm...@monafamily.com Can anyone tell me how I can completely move an established call off of one Asterisk server to another? In our case we have a server with our IVR.

Re: [asterisk-users] How to transfer a call from one AsteriskServer to another

2009-01-16 Thread Lenz Emilitri
. -- *From:* asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] *On Behalf Of *Lenz Emilitri *Sent:* Friday, January 16, 2009 12:17 AM *To:* Asterisk Users Mailing List - Non-Commercial Discussion *Subject:* Re: [asterisk

Re: [asterisk-users] Call transfer using agi

2009-01-07 Thread Lenz Emilitri
You could simply have it Dial() to wherever it needs to go at the end of the script. 2009/1/6 Rajkumar S rajkum...@gmail.com Hi, I have a typical call center with queues and agents added via AddQueueMember. One of my requirement is to implement a forgot password function. If a caller does

Re: [asterisk-users] Dailplan code for holiday detection?

2008-12-30 Thread Lenz Emilitri
I have a small script that I use to control queue access, it's an AGI script that lets you define on-off periods on a weekly basis plus holidays. I never get around to publishing it, though I find it quite useful - if anybody is interested, I'll clean it up and share it :-) l. 2008/12/23 Dan

Re: [asterisk-users] Documentation DID + Asterisk

2008-12-30 Thread Lenz Emilitri
I think that mosty operators selling DIDs will have an Asterisk tutorial on how to use it. If they don't, don't buy it from them :-) l. 2008/12/28 Abel Monzon abelcub...@gmail.com Hello there!!, Am looking for a manual or documentation that explain how to buy a DID number and how to

Re: [asterisk-users] Disconnect queues members every night

2008-12-30 Thread Lenz Emilitri
You could use a very simple approach and just disconnect them all without caring if they are connected or not. Something like: asterisk -rx agent logoff agent/101 asterisk -rx agent logoff agent/102 asterisk -rx agent logoff agent/103 ..and so on to be executed at a given time. Of course I

Re: [asterisk-users] interesting problem

2008-12-17 Thread lenz
So what is the middle name that causes problems? atre you sure you don't have strange characters in it, like spaces, nonprintables, weird encodings, etc? l. In data Wed, 17 Dec 2008 00:35:04 +0100, Eve Ellen Cole ec...@mail.plymouth.edu ha scritto: I’ve got an interesting problem and

Re: [asterisk-users] Inbound/Outbound undesired behavior

2008-11-11 Thread Lenz Emilitri
My suggestion is to have an agent log-off from the ACD system (or at least pause) before attempting outbound. You can achieve that with some handy macro that might do this transparently before the call is placed and when it terminates. Just my two cents, l. 2008/11/5 Ricardo Melendez [EMAIL

Re: [asterisk-users] interesting RDNIS question

2008-08-22 Thread lenz
I think you could minimize the incidence of the problem by having a PRI with like 100 numbers associated, with the CO doing the routing stripping off the last two forwarded digits. You also have a premium service provider that forwards premium calls to one of those numbers (I think from

Re: [asterisk-users] Custom Filename for Incoming Agent Calls

2008-08-01 Thread lenz
Hi Ricardo, Try this: exten = s,11,Set(MONITOR_FILENAME=/var/spool/queues/PA-${UNIQUEID}) exten = s,12,Set(TRANSFER_CONTEXT=queuetransfer) exten = s,13,queue(q-pa|t|||) The TRANSFER_CONTEXT is used for transfers. If you need the filename inherited, add a double underscore before it. Thanks

Re: [asterisk-users] AGI after Hangup

2008-06-12 Thread Lenz
Look for the DeadAGi command. Thanks l. On Thu, 12 Jun 2008 13:41:14 +0200, voip crazy [EMAIL PROTECTED] wrote: Which is the way to run an AGI after hangup a call? The problem I have is when the call dies the AGI dies too I try the Dial command g option, but it does not work for me Any

Re: [asterisk-users] Question on DeadAGI

2008-06-07 Thread Lenz
You should use it on the hang-up extension and only after the channel is technically dead. It works fine for that. l. On Sat, 07 Jun 2008 01:25:37 +0200, Nhadie Ramos [EMAIL PROTECTED] wrote: Hi, How can i get the deadAGI to work at this scenario Basically when someonc calls

[asterisk-users] detecting which party hung up

2008-06-05 Thread Lenz
Hello list, I have a problem that looks quite simple but I cannot find a way to fix. I have a Dial() command and want to detect which party of the call hung up - if it was the caller or the callee. In the dialplan, I have the folllowing commands... exten = exten =

Re: [asterisk-users] queue autopause

2008-05-16 Thread Lenz
You could use a real agent with autologoff, for instance. Of course there may be drawbacks in using the agent channel, though it's usually a reasonable choice for most setups. Thanks l. On Fri, 16 May 2008 05:39:52 +0200, Rilawich Ango [EMAIL PROTECTED] wrote: Hi all, There is a

Re: [asterisk-users] [asterisk-biz] Announcing the first North America Druid Meetupshappening Chicago 22 May 2008 and Altanta 27 May 2008

2008-05-16 Thread Lenz
Hi Steve, we tested Druid for a while - our setup was pretty much call-center-ish, so we did not do much testing of hardware and advanced PBX functionalities, while we used it to build queues and trunks and extensions. Generally speaking, it looked quite polished and very easy to use

Re: [asterisk-users] playing .gsm sounds through a web browser

2008-05-16 Thread Lenz
I don't want to add to the list of supported players - my suggestion is to do the recordings as WAV, so you get the same quality and compression results but it's playable natively on any Windows box. Another choice to get this issue solved, if you have a system that is not 24/7 in use, why

Re: [asterisk-users] playing .gsm sounds through a web browser

2008-05-16 Thread Lenz
I usually use lame to do the decoding and pipe it back into sox. l. On Fri, 16 May 2008 12:58:41 +0200, Julian Lyndon-Smith [EMAIL PROTECTED] wrote: Does anyone know where I can a copy of sox for windows with mp3 built in ? Julian David Backeberg wrote: No, no, no. Don't try to

Re: [asterisk-users] Queuing if no one available to answer

2008-05-14 Thread Lenz
It should already work, unles you configured your queue differently? :) l. On Tue, 13 May 2008 14:44:44 +0200, bilal ghayyad [EMAIL PROTECTED] wrote: Hi list; Any one can advise how to put the caller in the queue in case no one available to take his call? All are busy (having calls)?

Re: [asterisk-users] Simple Question

2008-04-01 Thread Lenz
Rule of thumb: you first try without the /n; if the new behaviour is different from expected, add the /n :) Just my $0.02 l. On Tue, 01 Apr 2008 17:33:05 +0200, Jared Smith [EMAIL PROTECTED] wrote: On Tue, 2008-04-01 at 08:23 -0700, Rizwan Hisham wrote: Does anyone know the purpose of /n

Re: [asterisk-users] New Tutorial: Asterisk on EPIA VIA C3

2008-03-31 Thread Lenz
Lord [EMAIL PROTECTED] wrote: Lenz wrote: Hello list, after spending the best part of an afternoon trying to build Asterisk on an old EPIA VIA C3, I thought that writing a tutorial would make life easier for future compilers: http://astrecipes.net/index.php?n=356 I had never compiled

[asterisk-users] New Tutorial: Asterisk on EPIA VIA C3

2008-03-28 Thread Lenz
Hello list, after spending the best part of an afternoon trying to build Asterisk on an old EPIA VIA C3, I thought that writing a tutorial would make life easier for future compilers: http://astrecipes.net/index.php?n=356 I had never compiled Asterisk for a different architecture, and I'm

Re: [asterisk-users] Wait in Queue for 120 seconds for agent A to become free, THEN ring next agent

2008-02-08 Thread Lenz
Don't worry - I paste this leink becaus eyou should have e good understanding about what the queue() cmd does to be safe in implementation phase: http://www.voip-info.org/wiki-Asterisk+cmd+Queue See also: http://astrecipes.net/index.php?n=118 Thanks l. On Tue, 05 Feb 2008 06:31:16 +0100,

Re: [asterisk-users] Wait in Queue for 120 seconds for agent A to become free, THEN ring next agent

2008-02-04 Thread Lenz
You create three queues: queue A has only agent A, queue B only agent B, and queue C only agent C. You call the firts queue witha timeout of 120 seconds; if call timed out, you call queue B with a timeout of 120 seconds and so on. One note: this does not sound great from a service-level point

Re: [asterisk-users] Asterisk mem leak behavior?

2008-01-29 Thread Lenz
Really, what I would do is to set up a daily restart point when there is no or very little activity, something like running nightly: asterisk -rx stop when convenient and then having the monitoring script restart it immediately. Do you need to unload the zaptel modules as well or is

[asterisk-users] HT-488 tutorial

2008-01-20 Thread Lenz
Hello there, I just wasted some time setting up a Grandstream HT-488 to be used with Asterisk, so I thought I'd share the experience by writing a small tutorial at: http://astrecipes.net/index.php?n=338 Most tutorials I came across were for old versions of the firmware, and I spent too

Re: [asterisk-users] Queue Drops to Voicemail

2007-11-22 Thread Lenz
I believe you should define the agents in agents.conf as well! :-) l. On Wed, 21 Nov 2007 19:39:46 +0100, Gregory Malsack [EMAIL PROTECTED] wrote: Hello All, I am hoping someone out there can enlighten me on this issue. I am using asterisk 1.4.11. We have a call queue setup, and our

Re: [asterisk-users] Bugtracker to use with Asterisk?

2007-11-21 Thread Lenz
I have never tried doing this myself, but we use Bugzilla as a well-working bug tracking tool, and it has an import script called importxml.pl that can be used to import bugs using its own XML format. So you would likely need some kind of AGI to create the XML and then run importxml.pl

Re: [asterisk-users] How to play Asterisk .raw file

2007-11-15 Thread Lenz
Try this: sox -r 44100 -w -s -c 1 myfile.raw -r 8000 -c 1 myfile.wav I hope this helps l. On Tue, 13 Nov 2007 15:26:07 +0100, Gary [EMAIL PROTECTED] wrote: I used ChanSpy( ) recorded some test conversations. It has .raw extension. What kind of audio file is this? How can I play it?

Re: [asterisk-users] Friday Conference reminder: AGI example Nov 16th at 12:30 PM EST

2007-11-15 Thread Lenz
The http://voipUsersConference.com/ning seems not to be working. l. On Thu, 15 Nov 2007 12:03:56 +0100, randulo [EMAIL PROTECTED] wrote: Hi, Tomorrow, Friday Nov 16th, 2007 at 12:30 PM, we'll be exploring a simple, well-commented example of an AGI script for asterisk. I have absolutely

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