tikavista wrote:
> I got that mail yesterday from Deltatecc :
>
> "I would like once again to explain the problem for you.
> As we have already repeatedly informed the Logitech radio offered you an
> alternative for your broken Squeezebox. Mr. Celik has informed you that
> we can not send both,
I got that mail yesterday from Deltatecc :
"I would like once again to explain the problem for you.
As we have already repeatedly informed the Logitech radio offered you an
alternative for your broken Squeezebox. Mr. Celik has informed you that
we can not send both, your Squeezebox and the Altern
Deltatecc pretend they shipped my Touch to Logitech.
I asked twice for details to find where the Touch was with the help of
Logitech. They never answered.
That confirm what the guy of Logitech suggested to me. Deltatecc have
never sent my Touch to Logitech, that is now quite certain.
I offered
Mnyb wrote:
> So what to do with discontinued products ? Don't return them , take the
> loss and try to fix it elsewhere :/
Oddly enough, under EU regulations you can get the product repaired
elsewhere - and have the vendor refund the repair costs - if they refuse
to repair/replace it to begin wi
tikavista wrote:
> aubuti - My Touch is 1.5 years old. How much would Deltatecc give me
> back ? May be 100 or 120 euros (125 - 150 dollars) and I would have to
> spend 20 euros more to send the radio back to Deltatecc.
You'd have to ask Deltatecc how much they'd give you back.
Of course, it's
aubuti - My Touch is 1.5 years old. How much would Deltatecc give me
back ? May be 100 or 120 euros (125 - 150 dollars) and I would have to
spend 20 euros more to send the radio back to Deltatecc.
Mnyb - Only few Touch float around from time to time. Just 400 or 500
dollars to get one.
reinhold
Squeezemenicely wrote:
> If you do not want a radio, do not accept it as a replacement - pretty
> simple.
For me it looks like the customer does exactly this: he's not accepting
the Radio as a replacement.
The dealer offered the Radio and the customer answered that he accepts
it only if he gets
Squeezemenicely wrote:
> I still do not quite understand why the customer thought he could get a
> free Radio, plus his Touch (repaired or unrepaired)
>
> Sort of two for one. This might come as a shock, but the dealers
> actually have to also pay for the devices and sell them, since they have
>
I still do not quite understand why the customer thought he could get a
free Radio, plus his Touch (repaired or unrepaired)
Sort of two for one. This might come as a shock, but the dealers
actually have to also pay for the devices and sell them, since they have
to make a living...
If the Touch w
tikavista wrote:
> I will not give up. Deltatecc is not fair. I want my Touch back !
You can continue your Quixotic quest, but you're never going to get your
Touch back because they'll never find it.
Your only hope is to try to get your money back from Deltatecc, and of
course return the Radio
You will be very lucky if they can find it for you it's probably
recycled by now, no one repairs this kind of electronics nowadays , you
just replace it
Mnyb's Profile: http://forums.slimdevices.com/member.php?userid=4143
V
Thanks to all of you for your posts. Surprisingly I got a mail of
Deltatecc May 22. The mail was written in english.
" We have sent your device under warranty. Unfortunately, it was found
that the error is not corrected. Since the unit was no longer available,
we have offered an alternative. You
tikavista wrote:
> I read many pages on Internet about the guarantee in Europe of an object
> that cannot be repaired or changed for a new one. I found nothing about
> the transfer of property of the defective good from the original owner
> to the seller, even in case of exchange.
>
> I talked t
tikavista wrote:
> ... In Europe and probably everywhere, you can ask to keep the
> defective spare parts when you have anything repaired. Why would that be
> different with any whole object if that object has no marketing value ?
>
The difference is in who is paying for the repair. If th
kesey wrote:
> tikavista, I'd suggest you get on to one of the German Consumer agencies
> and see if they will do anything for you, by way of contacting Deltatecc
> and attempting to get an equitable resolution.
Deltatecc display the logo of TrustedShops on the web. I sent to
TrustedShops a long
toby10 wrote:
> Apparently so. :)
>
> In the US, and using some common sense, the consumer is not entitled to
> receive both a replacement item (or best item possible based on
> discontinued products) and the original item back. It's a warranty
> exchange of a bad item for a good item where th
You can not keep the broken unit and get an replacement in EU either ,
it does not work that way .
it never has worked that way , the selling company would not get their
moiney back from logitech unless they provide the broken unit.
But the UE Radio is not an replacement for a Touch .
You should
Completely agree:
1. refund original purchase price
2. offer a UE Radio replacement and refund of price difference between
Radio and Touch
* assuming either 1 & 2 applies by retailer 8 months after the original
purchase
Where I don't agree:
3. no contract, retailer made offer to replace it
toby10 wrote:
> Apparently so. :)
>
> In the US, and using some common sense, the consumer is not entitled to
> receive both a replacement item (or best item possible based on
> discontinued products) and the original item back. It's a warranty
> exchange of a bad item for a good item where th
toby10 wrote:
> Can you do the same with cars in the EU? You buy a new car, car is
> determined to be defective (cannot be fixed/remedied by repairs, called
> a "Lemon" in the US), mfr agrees to give you a new car, but you also get
> the defective car back? I'd find that highly unlikely, no mat
I would say in the European Union, that retailer should refund the money
for the defective Touch.
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Apparently so. :)
In the US, and using some common sense, the consumer is not entitled to
receive both a replacement item (or best item possible based on
discontinued products) and the original item back. It's a warranty
exchange of a bad item for a good item where the retailer is likely
being
toby10, European legislation and consumer practice is apparently very
different to what pertains in the USA. The dealer's behaviour was in no
way reasonable or correct. The OP made an offer to the dealer: "Thank
you for your proposal to send me a Smart Radio in compensation of the
damage. I accep
All seems very reasonable to me by the retailer/dealer.
- tried to fix it (in US you exchange broken items in first 30 days,
after that it's pretty much all dealing directly with mfr)
- offered a replacement product well after the return period (typically
30 days in US)
- needed to send back th
Hello,
I would like to tell the forum community my bad experience as a French
customer with a German dealer. Sorry for my bad English.
I bought a Touch to the German company Deltatecc on January 2012. The
screen touch feature stopped working few weeks ago. I could use the
Touch with the remote
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