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-Original Message-
From: IBM Mainframe Discussion List On Behalf Of
Charles Mills
Sent: Monday, July 1, 2019 1:44 PM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: (External):Re: Best way to alert customer to pending license
expiration?
THANK YOU ALL for taking
edu>
Sent: Monday, July 1, 2019 1:23 PM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: Best way to alert customer to pending license expiration?
On Mon, 1 Jul 2019 17:16:04 +, Seymour J Metz wrote:
>IMHO the best way is a WTO that is easy to catch in the customer's automation
>softw
How about message identifier xxxRENEW, where the xxx is the (IBM
registered) company / product MSG prefix? This would be in addition to
existing messages. Then the site automation notifies their software license
manager.
On Mon, Jul 1, 2019, 15:43 Charles Mills wrote:
> THANK YOU ALL for
Can I make a suggestion? Add the method you'll be using to the contract,
explaining what's being done, how it's being done, and what happens in the
customer lets the license expire. That way there are no fingers being pointed
back at your company due to their failure to handle it correctly.
> -Original Message-
> From: IBM Mainframe Discussion List On Behalf Of
> Charles Mills
> Sent: Monday, July 01, 2019 1:44 PM
> To: IBM-MAIN@LISTSERV.UA.EDU
> Subject: Re: Best way to alert customer to pending license expiration?
>
> THANK YOU ALL for taking the ti
THANK YOU ALL for taking the time to provide your input. The management
decision is to keep it simple and put out a vanilla WTO that will be distinct
and easy to automate.
Let me do one e-mail in response to your many, many helpful details:
> IMHO the best way is a WTO that is easy to catch in
On Mon, 1 Jul 2019 17:16:04 +, Seymour J Metz wrote:
>IMHO the best way is a WTO that is easy to catch in the customer's automation
>software. Getting the administrative staff to pony up in a timely fashion is a
>much harder problem )-:
>
Wouldn't it be nice if there were a multi-ISV
Mainframe Discussion List on behalf of
Charles Mills
Sent: Sunday, June 30, 2019 6:40 PM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Best way to alert customer to pending license expiration?
Okay, I am "dropping up one level" from my question about persistent WTO
messages. The REAL question is &
al Message-
From: David Spiegel
To: IBM-MAIN
Sent: Mon, Jul 1, 2019 09:33 AM
Subject: Re: Best way to alert customer to pending license expiration?
This reminds me of a story ... (I say that a lot, just ask my kids)
In the '90s, I worked for a multi-national food company. (I did in the
ObAnecdote: many years ago, a sysprog friend goes into the data center for
something, notices a message on the (VM) operator's console:
[BACKUPPRODUCTNAME] will expire in 15 days!
He points to it, politely asking a question that no doubt included several
four-letter words. Operator's
This reminds me of a story ... (I say that a lot, just ask my kids)
In the '90s, I worked for a multi-national food company. (I did in the
'80s too, but, that was a different company).
A certain mainframe software company would always send provocatively
dressed women to visit when it was time to
" - John Wooden
-Original Message-
From: IBM Mainframe Discussion List On Behalf Of
Steve Smith
Sent: Monday, July 1, 2019 8:19 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: Best way to alert customer to pending license expiration?
The customer has a responsibility to manage the
The customer has a responsibility to manage their own system. The fact
that many do not (completely) is not really something you can solve.
For many reasons, people have been trying all kinds of ways to force people
to read their so-very-important message. You cannot, and it would be a
Another method would send a bill and maybe make a phone call. And to be totally
crazy maybe the salesperson could actually visit the customer.
Just saying electronic is not always the only method and may not be the best.
Carl Swanson
carl.swan...@dell.com
Advisory Systems Engineer Mainframe
>From my experience over the past few decades on the customer side there is
no full proof means to inform the customer of an expiring license.
Highlighted console messages work if you have live operators who actually
look at a console. They also work for the Sysprogs who look at system action
My software emails the customer a notice once a day, if the customer
adds the correct email to the configuration.
Tony Thigpen
Charles Mills wrote on 6/30/19 6:40 PM:
Okay, I am "dropping up one level" from my question about persistent WTO
messages. The REAL question is "what would be the
Clark Morris wrote:
>I suggest a call home module that notifies the vendor a product
>is actually installed and the date of installation.
You're assuming that the target machine has the technical connectivity to
"call home," or, that if it doesn't, the operators and managers of the
target machine
age-
> From: IBM Mainframe Discussion List On Behalf Of
> Charles Mills
> Sent: Sunday, June 30, 2019 3:40 PM
> To: IBM-MAIN@LISTSERV.UA.EDU
> Subject: Best way to alert customer to pending license expiration?
>
> Okay, I am "dropping up one level" from my questi
From what I recall, SAS adds messages to the log when the licence is
about to expire.
Now, in contrast, here's something that doesn't work.
Approximately 18 years ago on a weekend, one of my colleagues called me
in a panic, because, the hospital where he was placed was encountering
random
[Default] On 30 Jun 2019 15:40:29 -0700, in bit.listserv.ibm-main
charl...@mcn.org (Charles Mills) wrote:
>Okay, I am "dropping up one level" from my question about persistent WTO
>messages. The REAL question is "what would be the best way to tell a
>customer that their license is fairly close to
Okay, I am "dropping up one level" from my question about persistent WTO
messages. The REAL question is "what would be the best way to tell a
customer that their license is fairly close to expiration?"
Please, may I ask that we not digress into whether license enforcement is a
good idea. That's a
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