OK, so here's the scoop regarding my Internet conductivity issue after
upgrading to Mavericks, followed by a memory upgrade question.
Last night, after upgrading to Mavericks I was showing my WiFi connection but
could not connect to the Internet. I tried using Diagnostics and the
Assistant,
(overclocking). If you are getting the RAM at the store and having the
Genius folks install it then you should be in good hands although you'll
probably be paying a premium price. A 4GB PC3-8500 1066Mhz 1.5v memory module
is about $40-$60 US from newegg.
CB
On 9/29/14, 7:06 PM, Christine
Good day/night all:
Yesterday, I purchased a MacBook Air. Everything is going splendidly with it .
. . except reading bookshare books.
Both books in my history and books I downloaded for the first time are opening
as empty html in both safari and Google Chrome. When I tried to go to
I realize that there is no Ethernet port on the Air, but is there a workaround
for one to access an Ethernet connection? We do not have WiFi at work, and
though I can connect to an unsecured network easily enough, I do not wish to do
this, and it is not reliable.
Christine
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C.J.! Thank you so much. That did the trick.
Christine
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Thank you to those who responded. I did fine a Thunderbolt to Ethernet adapter
and a USB to Ethernet adapter in the Apple store, both for $30.
Since I do not use displays with any real frequency, I went with the former.
Christine
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Subject says it all. :) I cannot figure out a way to do this, no progress
indicator or anything. Thanks in advance.
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I have tried four times, using two different WiFi connections to download the
latest Adobe reader. I last tried one of the direct download links offered on
their troubleshooting page. The first two times I got a message about an error
being encountered. The third and fourth times, I got to the
Hello, all:
At work, we are now required to fill out our time sheets on-line. They are in
pdf format, and although I can read the form with no problem, I cannot locate
the boxes for filling them in.
I did some research and the only solution I found which is supposedly
accessible is
Before I could figure it out, it told me it couldn't complete the
installation. I tried it yet again, and got it installed without bothering to
check progress, because it worked quickly.
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No; we do not have OCR scanning available; besides, the stupid thing is
supposed to be filled out on-line and submitted from the site.
Otherwise, I would just save, convert, fill out, and send in.
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I'm a bit confused here. The other day, preview did not open to read a pdf form
on-line. I had to download Adobe Reader to access it.
Then it read just fine.
Does one have to save it first?
Christine
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I never downloaded it. Just read it on-line. I'll have to check the
Safari settings.
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Can't find anything which would use Preview to read pdf documents on-line.
Within the security tab in Safari, I found configure web settings, and the only
choices given were Adobe Reader, QuickTime, and Java plug-ins. There was a
warning that using Adobe Reader might compromise personal
I've had minimal success with it. Sometimes, it reads whole documents. Other
times, it doesn't, and no matter what I do, I cannot get it to move from page
to page, and I've never tried to do any of the other things you mentioned, Mary.
Christine
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This is a brand-new MacBook Air with no Adobe Reader history. Downloaded the
latest version two days ago.
Christine
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These queries are for any fellow list members who use the TD Bank US iPhone app
and on-line banking on the tdbank.com web site:
1. Web site:
A couple of years ago, I went from having full access to the site to being
thrown off as soon as I logged in. This has never changed, despite playing
I tried Alex's Google search suggestion, with the exact same result. Don't like
Firefox at all, since (at least the last time I tried it), it was pretty
useless with VO.
The iPhone app was fantastic until yesterday; however, it was never enough, as
I could not check history of payments or
Google did not work. I did call their accessibility number as listed on
their web site the other night. The young woman had never heard of VoiceOver;
her supervisor got on and tried to help me use Java to fix it. No fix. I asked
them to please pass this problem along. I was told they
I'll check again, but last time I checked, payment history wasn't an option,
just account balances, transferring, and paying bills.
Yesterday, it would not accept a payment amount in the edit field for that
item. It continued to ask for it, and did nothing when I hit submit, despite
John, thanks so much for this information. I was able to get into my history,
however if I select ten days it is only giving me five; thirty is only going
back to September 15, and sixty is only going to August 29. Are you getting
the same results?
Where did you find the tips for accessing
Yes, there was a next button. I pressed it several times, and it did
not work. It was similar to what happened with trying to submit the payment the
other day. I am running iOs 8 on an iPhone 6. Unless you are doing the same, I
wonder if this has any bearing on the issues I am having
I am at a point where I think I should just delete the app and
reinstall. Nothing else seems to be working for submitting payments or checking
payment history independently. If it is working for you, it has to be an issue
with my phone, or at least, that is most likely.
Christine
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Yes. Despite the fact that I write in the payment amount and VO speaks it,
sighted eyes do not see it. My husband had to input the amount with VO off.
Additionally, next is not working for me with VO on, and I have verification
that nothing changes on the screen when VO is on.
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Oh, I've already had an extensive, frustrating conversation with TD . .
. *sigh*.
Christine
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Thank you for letting me know this. I might have asked them to purchase it for
me, and then it would not have worked.
I did ask them for a form in a different format so that I could fill in the
boxes independently. The response was that I could fill it out on paper and
send it in, and that they
I will often use Spotlight to open a particular file quickly. For the
past few days, files I know are there are not coming up when I input their
names into spotlight. They open fine from the Open file selection in Text edit
or Safari, but Spotlight is not finding them. I checked my
Change the extension from xml to html. You will be asked if you are
sure. Then you should be able to open and read.
HTH.
Christine
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I am personally waiting for a little while before updating, but from what I've
read, the only VoiceOver issue that will really irk is a lag, particularly if
you use Nuance voices. It is supposedly not as bad if you use Alex, however.
Check out this article on applevis:
Hello, all.
A couple weeks ago, I reported here about issues with TD Bank's web site and
recent issues with the mobile app, the latter which had up to that point been
completely accessible.
Thanks to outreach by Karen Lewellen, another list member, I received
an email from an
I've had to do this for bookshare xml files:
In the downloads folder, (or whatever folder your file is in,), when you open
a file from the list, the filename appears with the extension. Erase the x in
xml and input ht, or just erase the xml and write in html
You will be given a
I agree. While I would stop short of placing Apple on a pedestal, as no one or
company is worthy of that level of responsibility, I am realistic about the
varying preferences and needs of a customer base consisting of millions of
people, and I am steadfastly grateful for Apple and its integral
Hi, folks. I have a MacBook Air running Mavericks and the latest iTunes. My
iPhone has 502 songs showing while when I look at the Summary in iTunes it says
505 songs, but the other three songs will not sync. They are checked in the My
Music playlist. The last time I had a similar issue all I
If rebooting doesn't help, try repairing permissions. This has worked
for me in the past.
Also resetting PRAM (don't have the instructions for doing the latter with me
right now, but you can google them).
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I have never used Pages before, and I cannot for the life of me find the text
of a document it opened, nor can I quit out of pages. I keep getting an error
noise, and in the menu, the quit pages option is dimmed.
Christine
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Hello all. I am attempting to help a 19-year-old who has a rapidly degenerating
eye disease who is interested in pursuing radio broadcasting as a career. He
is a Mac user. The school he would like to attend informed me that they use
Adobe’s line of products, and they maintain that they cannot
Is this true of Zoom as well? At least for the time being he is able to use
Zoom. Does this make any difference with respect to accessibility? If so, I’m
thinking he gets his foot in the door, then when the inevitable occurs, he
fights for accommodation.
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Great. I’ll have him run demo/trial versions, and we’ll see. Thanks so much.
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Hello all:
I have an mp3 file I would like on my iPhone. It is in my iTunes library; it
is checked in My Music. It will play on my MacBook Air, but I cannot get it to
sync to my iPhone.
I have done this many times before the latest iTunes change. I do not know
what step I am missing.
If I
Hello folks. This is really important, so I appreciate help as soon as
possible. This involves hacking and deliberate email intrusion.
How can I locate any and all emails from a particular sender, including
forwards, and including stuff in my trash folder? I’ve tried putting the
sender’s email
Thanks, Tim. Is there any way for me to copy and paste the messages, with all
included information, including headers, date and time, etc., anywhere other
than in a mail folder? Thanks.
Christine
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Good day all:
I have some files on my computer which used to read just fine with Preview or
Adobe. For some reason, when I open them now, nothing is happening. I have
tried all manner of commands: attempting to interact, checking read mode, full
screen mode, trying to read by page; I am getting
I am still using Mavericks, but even so, I cannot get my pdf’s to read any
longer.
I had to resort to sending needed files to be converted, which is not always
doable, if the files are of a personal nature.
I did notice while exploring Adobe that there is something listed as Read Out
Loud,
I can’t get it to work at all. I even tried shutting VoiceOver off, but
no speech at all.
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No, these were all formerly readable on my old MacBook running Mountain Lion.
Now I’m using a MacBook Air running Mavericks.
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I’ll try this when I am able, as it would be nice to have a workaround.
Otherwise, Tim, I will send you one of the files I used to read with no
problems.
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Good day all:
At work, we have a web site which contains a lot of resources, both in pdf and
Word f, depending on the particular material. I have already discovered that
pdf files with which I previously had no issues are now inaccessible.
Today, I opened a Word document and it just
That’s weird. I’ve opened and read many Word documents on my Mac. In fact,
someone just downloaded and attached the file, and I was able to open and read
it. I just can’t access it on the site or even get to the point where I can
download it or send it to myself.
I only use Text Edit. One of
Pam, could you be a bit more specific so that I can make a phone call during
lunch? I cannot play with the app at work to find the particular issues. Thanks.
Christine
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OK, great. If we can be specific about how it affects functionality, how we are
kept from accessing or fully enjoying the app on a par with everyone else, it
will hopefully get fixed right away. I just wish they would remember us before
putting out their updates instead of this constant
Since this is a new MacBook Air, I would think it is equipped with the latest
version. At the moment just the thought of opening Pages and trying to interact
with it makes me feel tired. :)
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I am having the same issue.
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Ah, I had the same idea . . . and it seems to have worked for me as well.
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Ah, mystery solved. I will try this to see if I can download
independently. I could not do so a few days ago, but perhaps this will work.
Thanks, Tim.
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I do not have Apple TV; someone got us Roku last year, which as far as I can
tell, is inaccessible, unless someone can tell me differently. My legally blind
husband can use it, but I cannot.
As far as on the iPhone, I find Hulu slightly more accessible than Netflix, but
not by much, but Hulu
I saw someone asking about this a while back but never saw a reply. Of
course, I wasn’t having any issues at the time, but now I am. I cannot find my
backups listed anywhere on iTunes. Whereas there used to be a scrolling area
around sync, I do not see anything like this. Please help!
Preferences and the menu devices submenu do indeed work; thank you, but for the
life of me, I cannot find the info around the sync button. Everything but. I
don’t understand it. *Sigh*.
Christine
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Sorry; perhaps I was not clear. The devices submenu works great, as does
locating backups in Preferences, as described. But I cannot locate the scroll
area which permits choosing backup near the sync button when interfacing with
iTunes without utilizing Preferences or the Devices submenu, as I
Open the folder containing the various files. Select the one ending in .xml.
Edit it by changing xml to html. You will get a warning asking whether you are
certain you wish to do this. Choose html. After that, you should be fine.
Christine
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I sync my documents with iCloud, but do not use iCloud Drive. I receive
an error sound if I hit command shift i. I cannot for the life of me figure out
what is going on. I literally can only locate tile file with Spotlight or by
going directly into Text Edit; I cannot find it using
Within mobile documents in the apple com text folder in library.
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It says “contents is empty”. I am profoundly flummoxed.
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Good day/night all:
I have never encountered this issue before, and it is driving me witless.
According to Spotlight, the file is in my Documents folder, but when I try to
attach it, it does not show up. I have tried using search, but that, too, does
not work. When I go into my
Now I am getting some documents, none of which is the one I am seeking.
I am going to hunt around in here some more.
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I recently placed two orders at hanes.com. The web site works fine . .
. shopping, ordering, a little quirky with the selection of size, color, etc.,
but it works. Filling out fields for billing, shipping, and payment work fine.
Submitting the order is fine. However, I have needed
Hello, all:
For the past hour or so, I have been attempting to get onto wordpress.com. I
cannot load the main site, my blog, or any other blogs I read on the site. I
have even tried searching through Google. The URL’s come up, but nothing on the
site will load.
I checked with a few people who
No VPN or Firewall, but before going into Terminal I tried resetting Safari . .
. and that seems to have worked. Thank you.
Christine
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Yes, cleared out everything. Seems odd that this is the one and only
site giving me this problem.
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I have had this issue with far too much frequency lately, and only with
mail. Permissions repair has helped in the past, but it did not work the past
few times. What I was finding was as I tried to read my messages, whenever this
problem occurred, I was hearing “900 cells selected” or
It does only happen at work, not home, so I often wonder if it has
something to do with our Ethernet connection or server.
I do have both gmail and iCloud; I have Gmail set up to forward to my iCloud
account. I use Pop. I will keep these hints in mind for future. Thank you.
Christine
No, I only went to Silver Light as a last ditch desperate effort to get it
working. I have literally spent a couple of hours trying to get the darned
audio description on episode 2. It is reliably working on episodes 1 and 3; I
haven’t tried any other episodes yet; there does not seem to be
I called Netflix Customer Service and the woman I spoke with was very friendly
and sympathetic, and essentially said that the only instructions they had was
the article I posted earlier. The audio description for Daredevil is completely
unreliable on my end. I have it working on episodes 1
I want you all to know about something I just experienced.
I was on Twitter within Safari and a “critical service warning” popped up,
informing me that a malicious virus had been detected and had attacked my
system, and that “we have shut down all of your critical systems to protect any
further
I asked the Apple tech support rep about whether I should install anything else
besides adware Medic and he did not seem to think I needed anything more. I do
have to say that no one I know personally who has a Mac has antivirus
software, and precious few have had issues. I will look into
Could you explain what you mean by erasing the storage management under
Netflix? Are you doing this on your iPhone?
You are correct: when the description works, it is quite good, and usually more
timely than it often is in action descriptions.
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It is not even showing up when I ask a sighted person to look for it. I have
found that it normally shows between the choices of French and German. But no
one can see it.
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https://help.netflix.com/support/372 https://help.netflix.com/support/372
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I am trying to sign out of Netflicks on my iPhone and MacBook Air. I am double
tapping Sign Out on my iPhone, but it is not working. (I had to get sighted
assistance to do this last night.) On my macBook Air, I have tried various
browsers, and cannot locate a sign out or a log out. There are
My understanding, according to all of the articles out there, is that any
Netflix production has it available. This is not so?
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Should I look under Silver Light, Netflix, or Google Chrome, or something else?
Thanks.
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How do I remedy this so that I can tweet once again from the notification
center, as trying to compose and post a tweet on the Twitter site leads to
nothing but constant busy announcements from VoiceOver? TIA.
Christine
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Good day/night all:
For the past couple of days, I have noticed that after only the slightest
inactivity on my part (no typing or using the MacBook Air for even half a
minute or a minute), it seems to go to sleep, and I have to play around for a
solid ten to twenty seconds to wake it up. This
No; same thing happens. I checked my Energy Saver settings and nothing is
screwed up there either. Does anyone think doing a disk permissions and disk
repair might help?
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Resetting the PRAM seems to have done the trick. Thank you. :)
Christine
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This morning I signed into Netflix on my iPhone and was able to start audio
description after a second go at the language options menu. However, since
then, I cannot get it to work. I have rebooted the phone, closed the app and
gone back in, signed out and signed back in . . . the option
If this has been covered, (and it probably has, at some point), I apologize,
and please feel free to email me off list, but I am going nuts trying to update
my profile on Facebook. I thought I had everything set to Friends, but as I try
to update my profile, my birthday is set to “friends of
I have not used the Nook app for a while, but recently downloaded and attempted
to read a book. Where as I used to be able to swipe easily from page to page, I
now receive a “please wait” message and the new page loads slowly, or does not
load at all until I’ve tried swiping a time or two more.
I have gone into the mail viewing menu and everything which mentions
conversations is dimmed. If I select them nothing happens. I have never had
conversations selected. What can I do?
Christine
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Since upgrading to Yosemite, nothing seems to be working. Even a simple search
for something I know is on my computer in documents is not coming up. I keep
getting a “system dialog” box; my preferences are in order, but every search
renders one possibility only. There is no list. Should I be
Yes, I’ve tried this. This is what is happening: I press command space and I
hear “spotlight system dialog” and I cannot figure out why it is saying system
dialog. Never had that before. I type in something and one choice comes up. All
that happens when I vo right is it says spotlight system
I understand that, but there is no way for me to tell whether what they have is
correct if I cannot read the month and year, and/or cannot move to the correct
month and year because the pop-up menu is not working.
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I purchased and downloaded a few things from the app store on my iPhone earlier
with no problem. Just now, however, when I attempted to renew a subscription, I
was asked in the iTunes store, on my MacBook, to verify the billing info. It is
showing the correct final four digits for my credit
Hello all:
I finally took the plunge and updated to Yosemite. All has gone smoothly, but I
am uncertain about file vault encryption.
As a matter of principle, it sounds great. I just tried to use Spotlight to
search through Macvisionaries messages to see if there has been discussion of
this
So what on earth could be going on? I am getting nothing, despite
having the latest version of Adobe Player. I have a MacBook Air, using Safari,
running Mavericks.
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I am having a truly annoying problem. I am trying to access services on
the web site of the New York Unified Court System, but each and every thing it
offers requires input of capcha characters. The “listen to characters” option
is not working. I tried downloading the file manually, but
It is already checked. *Sigh*. Anything else I could explore?
Christine
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I just did a few tweaks: cleared my cache and history,
rebooted, and it is now working.
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Hello all:
In the past, when I attached a file I could see the title and be certain the
correct one had been chosen. It is in the list, of course, but imbedded in the
email it merely says “attach image” and I cannot therefore double-check that
the correct file was chosen. Is there a way to
in the wrong file and to my
email.
Gigi
Sent from my iPhone
On May 19, 2015, at 7:32 AM, Christine Grassman cgrassman1...@gmail.com
wrote:
Hello all:
In the past, when I attached a file I could see the title and be certain the
correct one had been chosen. It is in the list, of course
I have played around with this quite a lot, and have not been able to do it.
Very frustrating. It’s too bad there isn’t a continuity of this between the
Netflix app on the iPhone and the Mac.
I have also noticed that not all of the shows listed on their audio described
list even have the
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