Re: [QUAD-L] Chair Shop
When calling Invacare, make sure you have the serial number and name of the provider. Also the parts ordered and status. Best Wishes In a message dated 12/4/2016 11:50:36 A.M. Central Standard Time, zoocr...@windstream.net writes: Definitely rotten. After calling last Mon and Wed and not getting a call back (was told they weren’t to interrupt her), I called Friday and when I was told the lady was w/ a customer did I want to leave a message I said no, give me her boss. I did get to talk to someone but I don’t think my parts were ordered. I’m calling Invacare tomorrow! Nicki From: _wheelchair@aol.com_ (mailto:wheelch...@aol.com) [mailto:wheelch...@aol.com] Sent: Friday, December 2, 2016 6:10 PM To: _zoocrew1@windstream.net_ (mailto:zoocr...@windstream.net) ; _quad-list@eskimo.com_ (mailto:quad-list@eskimo.com) Subject: Re: [QUAD-L] Chair Shop Something smells rotten in your area. Did you call and ask the issue. Are the parts backordered or were they late in ordering, because some employees only work 32 hour weeks. You have the right to know the part numbers as well. You can call the manufacture to determine if the part numbers are in or backordered. It is also possible that your provider is on credit hold, due to slow or lack of payment. You can work behind the scene to get all of your answers and perhaps, faster service. Best Wishes In a message dated 12/2/2016 4:32:40 P.M. Central Standard Time, _zoocrew1@windstream.net_ (mailto:zoocr...@windstream.net) writes: I bought out of pocket in March from a battery supply business and they covered 2nd set in June/July but said it had to be my chair. DME came out in July and was suppose to order new batteries and parts. I called in September asking where are my batteries and parts? Never got ordered. They replaced batteries Sept 9 with MK brand and replaced Oct 31 but said MK won’t warranty my current set. My parts won’t be in supposedly until Dec 14 and by then I am sure my batteries will be bad. I don’t feel I should pay out of pocket since I’ve been trying to get them to fix my chair since July. Nicki From: _wheelchair@aol.com_ (mailto:wheelch...@aol.com) [mailto:wheelch...@aol.com] Sent: Thursday, December 1, 2016 6:34 PM To: _zoocrew1@windstream.net_ (mailto:zoocr...@windstream.net) Subject: Re: [QUAD-L] Chair Shop MK batteries are both expensive and the best, when treated right. The failure rate on those imported China Batteries have a very high failure rate and only a 6 month warranty. Make sure you place a note or sticker on each battery, as to when it was installed, then hold your provider's feet to the fire. Best Wishes In a message dated 12/1/2016 6:13:05 P.M. Central Standard Time, _zoocrew1@windstream.net_ (mailto:zoocr...@windstream.net) writes: Mine is doing the same thing…….finally ordered new battery boxes, joy stick, receive where battery box plugs in……..we’ll see if it fixes it. I’m on my 4th set of new batteries since March Nicki From: greg [mailto:g...@eskimo.com] Sent: Thursday, December 1, 2016 5:48 PM To: _quad-list@eskimo.com_ (mailto:quad-list@eskimo.com) Subject: [QUAD-L] Chair Shop The chair shop just sent a guy out to check my chair, to see why the batteries are not holding a charge. I get about 3 to 4 miles. I use to go 8 miles fine. I do not think he knew his butt from a hole in the ground. All his answers were “Charge it longer, needs 12 hours a day” I've been in a chair 34 years, never charged it 12 hours a day and I wet 13 miles one day. Just got new batteries 2 ½ months ago. He did no real testing other than an Amp? Meter. They will replace the batteries, and hope its that. Hope its not the chair draining them for some reason. I'd like to get it at least running good before I get a new one. I'd like to keep it as my backup. Greg
RE: [QUAD-L] Chair Shop
Definitely rotten. After calling last Mon and Wed and not getting a call back (was told they weren’t to interrupt her), I called Friday and when I was told the lady was w/ a customer did I want to leave a message I said no, give me her boss. I did get to talk to someone but I don’t think my parts were ordered. I’m calling Invacare tomorrow! Nicki From: wheelch...@aol.com [mailto:wheelch...@aol.com] Sent: Friday, December 2, 2016 6:10 PM To: zoocr...@windstream.net; quad-list@eskimo.com Subject: Re: [QUAD-L] Chair Shop Something smells rotten in your area. Did you call and ask the issue. Are the parts backordered or were they late in ordering, because some employees only work 32 hour weeks. You have the right to know the part numbers as well. You can call the manufacture to determine if the part numbers are in or backordered. It is also possible that your provider is on credit hold, due to slow or lack of payment. You can work behind the scene to get all of your answers and perhaps, faster service. Best Wishes In a message dated 12/2/2016 4:32:40 P.M. Central Standard Time, zoocr...@windstream.net writes: I bought out of pocket in March from a battery supply business and they covered 2nd set in June/July but said it had to be my chair. DME came out in July and was suppose to order new batteries and parts. I called in September asking where are my batteries and parts? Never got ordered. They replaced batteries Sept 9 with MK brand and replaced Oct 31 but said MK won’t warranty my current set. My parts won’t be in supposedly until Dec 14 and by then I am sure my batteries will be bad. I don’t feel I should pay out of pocket since I’ve been trying to get them to fix my chair since July. Nicki From: wheelch...@aol.com [mailto:wheelch...@aol.com] Sent: Thursday, December 1, 2016 6:34 PM To: zoocr...@windstream.net Subject: Re: [QUAD-L] Chair Shop MK batteries are both expensive and the best, when treated right. The failure rate on those imported China Batteries have a very high failure rate and only a 6 month warranty. Make sure you place a note or sticker on each battery, as to when it was installed, then hold your provider's feet to the fire. Best Wishes In a message dated 12/1/2016 6:13:05 P.M. Central Standard Time, zoocr...@windstream.net writes: Mine is doing the same thing…….finally ordered new battery boxes, joy stick, receive where battery box plugs in……..we’ll see if it fixes it. I’m on my 4th set of new batteries since March Nicki From: greg [mailto:g...@eskimo.com] Sent: Thursday, December 1, 2016 5:48 PM To: quad-list@eskimo.com Subject: [QUAD-L] Chair Shop The chair shop just sent a guy out to check my chair, to see why the batteries are not holding a charge. I get about 3 to 4 miles. I use to go 8 miles fine. I do not think he knew his butt from a hole in the ground. All his answers were “Charge it longer, needs 12 hours a day” I've been in a chair 34 years, never charged it 12 hours a day and I wet 13 miles one day. Just got new batteries 2 ½ months ago. He did no real testing other than an Amp? Meter. They will replace the batteries, and hope its that. Hope its not the chair draining them for some reason. I'd like to get it at least running good before I get a new one. I'd like to keep it as my backup. Greg
RE: [QUAD-L] Chair Shop
Thanks for the info………DME provider I have to deal with is a joke. Nicki From: alcibiates2 [mailto:alcibiat...@yahoo.com] Sent: Friday, December 2, 2016 8:04 PM To: Nichole Rohling; wheelch...@aol.com; quad-list@eskimo.com Subject: RE: [QUAD-L] Chair Shop All I can think of is that you might want to try a good electronics person to check your chairs. I use a 08 tdx and just went at least 6 miles and didn't use a 50% charge on 4 year old interstate maintenance free marine batteries. I got them and a polycarbonate divider that I was told should always be used when batteries are settled together. I haven't had a box with both batteries together since the late 80s. Everest & Jennings used to nestle batteries beside each other like this chair and they needed dividers that didn't come with the chair. I don't know if this will help anyone but it's an idea. I know that it's out of pocket , but electronic repair shops and many auto mechanics have been more help to me than DME's. Much faster too. Best Wishes , John s . Original message From: Nichole Rohling Date: 12/02/2016 5:32 PM (GMT-05:00) To: wheelch...@aol.com, quad-list@eskimo.com Subject: RE: [QUAD-L] Chair Shop I bought out of pocket in March from a battery supply business and they covered 2nd set in June/July but said it had to be my chair. DME came out in July and was suppose to order new batteries and parts. I called in September asking where are my batteries and parts? Never got ordered. They replaced batteries Sept 9 with MK brand and replaced Oct 31 but said MK won’t warranty my current set. My parts won’t be in supposedly until Dec 14 and by then I am sure my batteries will be bad. I don’t feel I should pay out of pocket since I’ve been trying to get them to fix my chair since July. Nicki From: wheelch...@aol.com [mailto:wheelch...@aol.com] Sent: Thursday, December 1, 2016 6:34 PM To: zoocr...@windstream.net Subject: Re: [QUAD-L] Chair Shop MK batteries are both expensive and the best, when treated right. The failure rate on those imported China Batteries have a very high failure rate and only a 6 month warranty. Make sure you place a note or sticker on each battery, as to when it was installed, then hold your provider's feet to the fire. Best Wishes In a message dated 12/1/2016 6:13:05 P.M. Central Standard Time, zoocr...@windstream.net writes: Mine is doing the same thing…….finally ordered new battery boxes, joy stick, receive where battery box plugs in……..we’ll see if it fixes it. I’m on my 4th set of new batteries since March Nicki From: greg [mailto:g...@eskimo.com] Sent: Thursday, December 1, 2016 5:48 PM To: quad-list@eskimo.com Subject: [QUAD-L] Chair Shop The chair shop just sent a guy out to check my chair, to see why the batteries are not holding a charge. I get about 3 to 4 miles. I use to go 8 miles fine. I do not think he knew his butt from a hole in the ground. All his answers were “Charge it longer, needs 12 hours a day” I've been in a chair 34 years, never charged it 12 hours a day and I wet 13 miles one day. Just got new batteries 2 ½ months ago. He did no real testing other than an Amp? Meter. They will replace the batteries, and hope its that. Hope its not the chair draining them for some reason. I'd like to get it at least running good before I get a new one. I'd like to keep it as my backup. Greg
Re: [QUAD-L] Chair Shop
Thanks John.Sad, but true. Best Wishes In a message dated 12/2/2016 8:03:59 P.M. Central Standard Time, alcibiat...@yahoo.com writes: All I can think of is that you might want to try a good electronics person to check your chairs. I use a 08 tdx and just went at least 6 miles and didn't use a 50% charge on 4 year old interstate maintenance free marine batteries. I got them and a polycarbonate divider that I was told should always be used when batteries are settled together. I haven't had a box with both batteries together since the late 80s. Everest & Jennings used to nestle batteries beside each other like this chair and they needed dividers that didn't come with the chair. I don't know if this will help anyone but it's an idea. I know that it's out of pocket , but electronic repair shops and many auto mechanics have been more help to me than DME's. Much faster too. Best Wishes , John s .
RE: [QUAD-L] Chair Shop
All I can think of is that you might want to try a good electronics person to check your chairs. I use a 08 tdx and just went at least 6 miles and didn't use a 50% charge on 4 year old interstate maintenance free marine batteries. I got them and a polycarbonate divider that I was told should always be used when batteries are settled together. I haven't had a box with both batteries together since the late 80s. Everest & Jennings used to nestle batteries beside each other like this chair and they needed dividers that didn't come with the chair. I don't know if this will help anyone but it's an idea. I know that it's out of pocket , but electronic repair shops and many auto mechanics have been more help to me than DME's. Much faster too.Best Wishes , John s . Original message From: Nichole Rohling Date: 12/02/2016 5:32 PM (GMT-05:00) To: wheelch...@aol.com, quad-list@eskimo.com Subject: RE: [QUAD-L] Chair Shop I bought out of pocket in March from a battery supply business and they covered 2nd set in June/July but said it had to be my chair. DME came out in July and was suppose to order new batteries and parts. I called in September asking where are my batteries and parts? Never got ordered. They replaced batteries Sept 9 with MK brand and replaced Oct 31 but said MK won’t warranty my current set. My parts won’t be in supposedly until Dec 14 and by then I am sure my batteries will be bad. I don’t feel I should pay out of pocket since I’ve been trying to get them to fix my chair since July. Nicki From: wheelch...@aol.com [mailto:wheelch...@aol.com] Sent: Thursday, December 1, 2016 6:34 PM To: zoocr...@windstream.net Subject: Re: [QUAD-L] Chair Shop MK batteries are both expensive and the best, when treated right. The failure rate on those imported China Batteries have a very high failure rate and only a 6 month warranty. Make sure you place a note or sticker on each battery, as to when it was installed, then hold your provider's feet to the fire. Best Wishes In a message dated 12/1/2016 6:13:05 P.M. Central Standard Time, zoocr...@windstream.net writes:Mine is doing the same thing…….finally ordered new battery boxes, joy stick, receive where battery box plugs in……..we’ll see if it fixes it. I’m on my 4th set of new batteries since March Nicki From: greg [mailto:g...@eskimo.com] Sent: Thursday, December 1, 2016 5:48 PM To: quad-list@eskimo.com Subject: [QUAD-L] Chair Shop The chair shop just sent a guy out to check my chair, to see why the batteries are not holding a charge. I get about 3 to 4 miles. I use to go 8 miles fine. I do not think he knew his butt from a hole in the ground. All his answers were “Charge it longer, needs 12 hours a day” I've been in a chair 34 years, never charged it 12 hours a day and I wet 13 miles one day. Just got new batteries 2 ½ months ago. He did no real testing other than an Amp? Meter. They will replace the batteries, and hope its that. Hope its not the chair draining them for some reason. I'd like to get it at least running good before I get a new one. I'd like to keep it as my backup. Greg
Re: [QUAD-L] Chair Shop
Something smells rotten in your area. Did you call and ask the issue. Are the parts backordered or were they late in ordering, because some employees only work 32 hour weeks. You have the right to know the part numbers as well. You can call the manufacture to determine if the part numbers are in or backordered. It is also possible that your provider is on credit hold, due to slow or lack of payment. You can work behind the scene to get all of your answers and perhaps, faster service. Best Wishes In a message dated 12/2/2016 4:32:40 P.M. Central Standard Time, zoocr...@windstream.net writes: I bought out of pocket in March from a battery supply business and they covered 2nd set in June/July but said it had to be my chair. DME came out in July and was suppose to order new batteries and parts. I called in September asking where are my batteries and parts? Never got ordered. They replaced batteries Sept 9 with MK brand and replaced Oct 31 but said MK won’t warranty my current set. My parts won’t be in supposedly until Dec 14 and by then I am sure my batteries will be bad. I don’t feel I should pay out of pocket since I’ve been trying to get them to fix my chair since July. Nicki From: wheelch...@aol.com [mailto:wheelch...@aol.com] Sent: Thursday, December 1, 2016 6:34 PM To: zoocr...@windstream.net Subject: Re: [QUAD-L] Chair Shop MK batteries are both expensive and the best, when treated right. The failure rate on those imported China Batteries have a very high failure rate and only a 6 month warranty. Make sure you place a note or sticker on each battery, as to when it was installed, then hold your provider's feet to the fire. Best Wishes In a message dated 12/1/2016 6:13:05 P.M. Central Standard Time, _zoocrew1@windstream.net_ (mailto:zoocr...@windstream.net) writes: Mine is doing the same thing…….finally ordered new battery boxes, joy stick, receive where battery box plugs in……..we’ll see if it fixes it. I’m on my 4th set of new batteries since March Nicki From: greg [mailto:g...@eskimo.com] Sent: Thursday, December 1, 2016 5:48 PM To: _quad-list@eskimo.com_ (mailto:quad-list@eskimo.com) Subject: [QUAD-L] Chair Shop The chair shop just sent a guy out to check my chair, to see why the batteries are not holding a charge. I get about 3 to 4 miles. I use to go 8 miles fine. I do not think he knew his butt from a hole in the ground. All his answers were “Charge it longer, needs 12 hours a day” I've been in a chair 34 years, never charged it 12 hours a day and I wet 13 miles one day. Just got new batteries 2 ½ months ago. He did no real testing other than an Amp? Meter. They will replace the batteries, and hope its that. Hope its not the chair draining them for some reason. I'd like to get it at least running good before I get a new one. I'd like to keep it as my backup. Greg
RE: [QUAD-L] Chair Shop
I bought out of pocket in March from a battery supply business and they covered 2nd set in June/July but said it had to be my chair. DME came out in July and was suppose to order new batteries and parts. I called in September asking where are my batteries and parts? Never got ordered. They replaced batteries Sept 9 with MK brand and replaced Oct 31 but said MK won’t warranty my current set. My parts won’t be in supposedly until Dec 14 and by then I am sure my batteries will be bad. I don’t feel I should pay out of pocket since I’ve been trying to get them to fix my chair since July. Nicki From: wheelch...@aol.com [mailto:wheelch...@aol.com] Sent: Thursday, December 1, 2016 6:34 PM To: zoocr...@windstream.net Subject: Re: [QUAD-L] Chair Shop MK batteries are both expensive and the best, when treated right. The failure rate on those imported China Batteries have a very high failure rate and only a 6 month warranty. Make sure you place a note or sticker on each battery, as to when it was installed, then hold your provider's feet to the fire. Best Wishes In a message dated 12/1/2016 6:13:05 P.M. Central Standard Time, zoocr...@windstream.net writes: Mine is doing the same thing…….finally ordered new battery boxes, joy stick, receive where battery box plugs in……..we’ll see if it fixes it. I’m on my 4th set of new batteries since March Nicki From: greg [mailto:g...@eskimo.com] Sent: Thursday, December 1, 2016 5:48 PM To: quad-list@eskimo.com Subject: [QUAD-L] Chair Shop The chair shop just sent a guy out to check my chair, to see why the batteries are not holding a charge. I get about 3 to 4 miles. I use to go 8 miles fine. I do not think he knew his butt from a hole in the ground. All his answers were “Charge it longer, needs 12 hours a day” I've been in a chair 34 years, never charged it 12 hours a day and I wet 13 miles one day. Just got new batteries 2 ½ months ago. He did no real testing other than an Amp? Meter. They will replace the batteries, and hope its that. Hope its not the chair draining them for some reason. I'd like to get it at least running good before I get a new one. I'd like to keep it as my backup. Greg
Re: [QUAD-L] Chair Shop
MK Batteries are the best on the market, bar none. If they try and supply you with vented lead acid batteries, let the manufacturer know using your vin or serial number of your chair. Make sure that lead-acid batteries do not void any manufacturer warranty. Best Wishes In a message dated 12/1/2016 7:45:01 P.M. Central Standard Time, ddh...@sbcglobal.net writes: I'm in almost the same exact situation as you Greg...I have a meeting tomorrow with my medical supplier to help with trying to get a new chair...mine is over 7 years old and losing power just like yours...i used to get about 8 miles also when I had the jell type batteries my chair originally came with but they will only replace mine with the acid type when the original ones wear out, they said due to cost and etc. I hope I can get a new chair with the jell batteries and keep this for a back-upbecause my old back up chair is shot. Dan H** On Thursday, December 1, 2016 5:48 PM, greg wrote: The chair shop just sent a guy out to check my chair, to see why the batteries are not holding a charge. I get about 3 to 4 miles. I use to go 8 miles fine. I do not think he knew his butt from a hole in the ground. All his answers were “Charge it longer, needs 12 hours a day” I've been in a chair 34 years, never charged it 12 hours a day and I wet 13 miles one day. Just got new batteries 2 ½ months ago. He did no real testing other than an Amp? Meter. They will replace the batteries, and hope its that. Hope its not the chair draining them for some reason. I'd like to get it at least running good before I get a new one. I'd like to keep it as my backup. Greg
Re: [QUAD-L] Chair Shop
I'm in almost the same exact situation as you Greg...I have a meeting tomorrow with my medical supplier to help with trying to get a new chair...mine is over 7 years old and losing power just like yours...i used to get about 8 miles also when I had the jell type batteries my chair originally came with but they will only replace mine with the acid type when the original ones wear out, they said due to cost and etc. I hope I can get a new chair with the jell batteries and keep this for a back-upbecause my old back up chair is shot. Dan H** On Thursday, December 1, 2016 5:48 PM, greg wrote: The chair shop just sent a guy out to check my chair, to see why the batteries are not holding a charge. I get about 3 to 4 miles. I use to go 8 miles fine. I do not think he knew his butt from a hole in the ground. All his answers were “Charge it longer, needs 12 hours a day” I've been in a chair 34 years, never charged it 12 hours a day and I wet 13 miles one day. Just got new batteries 2 ½ months ago. He did no real testing other than an Amp? Meter. They will replace the batteries, and hope its that. Hope its not the chair draining them for some reason. I'd like to get it at least running good before I get a new one. I'd like to keep it as my backup. Greg
RE: [QUAD-L] Chair Shop
Mine is doing the same thing .finally ordered new battery boxes, joy stick, receive where battery box plugs in ..well see if it fixes it. Im on my 4th set of new batteries since March Nicki From: greg [mailto:g...@eskimo.com] Sent: Thursday, December 1, 2016 5:48 PM To: quad-list@eskimo.com Subject: [QUAD-L] Chair Shop The chair shop just sent a guy out to check my chair, to see why the batteries are not holding a charge. I get about 3 to 4 miles. I use to go 8 miles fine. I do not think he knew his butt from a hole in the ground. All his answers were Charge it longer, needs 12 hours a day I've been in a chair 34 years, never charged it 12 hours a day and I wet 13 miles one day. Just got new batteries 2 ½ months ago. He did no real testing other than an Amp? Meter. They will replace the batteries, and hope its that. Hope its not the chair draining them for some reason. I'd like to get it at least running good before I get a new one. I'd like to keep it as my backup. Greg
Re: [QUAD-L] Chair Shop
Was he a truck driver or a certified mobility tech? There are some simple test that be performed with a multi-volt tester and a coiled load tester. Just make sure that your insurance carrier doesn't pay for an evaluation, using a truck driver instead of a certified tech. Best Wishes In a message dated 12/1/2016 5:48:25 P.M. Central Standard Time, g...@eskimo.com writes: The chair shop just sent a guy out to check my chair, to see why the batteries are not holding a charge. I get about 3 to 4 miles. I use to go 8 miles fine. I do not think he knew his butt from a hole in the ground. All his answers were “Charge it longer, needs 12 hours a day” I've been in a chair 34 years, never charged it 12 hours a day and I wet 13 miles one day. Just got new batteries 2 ½ months ago. He did no real testing other than an Amp? Meter. They will replace the batteries, and hope its that. Hope its not the chair draining them for some reason. I'd like to get it at least running good before I get a new one. I'd like to keep it as my backup. Greg
[QUAD-L] Chair Shop
The chair shop just sent a guy out to check my chair, to see why the batteries are not holding a charge. I get about 3 to 4 miles. I use to go 8 miles fine. I do not think he knew his butt from a hole in the ground. All his answers were Charge it longer, needs 12 hours a day I've been in a chair 34 years, never charged it 12 hours a day and I wet 13 miles one day. Just got new batteries 2 ½ months ago. He did no real testing other than an Amp? Meter. They will replace the batteries, and hope its that. Hope its not the chair draining them for some reason. I'd like to get it at least running good before I get a new one. I'd like to keep it as my backup. Greg