I was wondering if someone could shed some light on my little problem.
I have rt running on machine A with 45k tickets in production use. I
thought I would do a couple of test upgrades on machine B. A is
running Apache1.x, mysql4,redhat7.2, rt 3.0.7 . B is Apache2+mod_perl,
mysql5,CentOS4.4,
I've just been trying to set up RT on Fedora 7 and hit the same problem
reported in the list.
I've found that if I make my document root /usr/share/rt3/html then RT
works.
If not - i.e., if I leave my root at /var/www/html and put in a link to
/usr/share/rt3/html, I get the error
message
I know I must be missing something obvious hear, but I can't find the
answer. I've had complaints about updates not displaying for a ticket.
The email would go out, but the reply was not shown in the Ticket
History. I looked into it and saw the data was there just not
displaying on the web
ticket is owned by nobody.
ticket has multiple Cc's.
two e-mail goes out.
one e-mail only has one recipient (the e-mail address of RT itself).
2nd e-mail has the RT e-mail address and ALL Cc's.
How can I prevent the 2nd e-mail from going out? How can I have RT
only show the RT e-mail address in
How can I use RTx shredder (v0.06) to do the following:
Permanently remove users and tickets? The tickets have been deleted, but do I
need to remove it from the database?
http://search.cpan.org/dist/RTx-Shredder/sbin/rtx-shredder has some syntax,
but I'm not 100% certain on how to proceed.
Scott,
Normally, I would say that giving the privilege ShowOutgoingEmail
would do the trick. It works just like ShowTicketComments. Having
rights like SeeQueue and ShowTicket does not do the trick alone.
However, I am now a little confused hearing that flipping the switch on
slamp,
What kind of transaction triggered the notifications? As to keeping
user's from hitting ReplyAll, we had to train/educate them as well as
modify our templates to include the declaration DO NOT REPLYALL on this
E_mail!. It worked. We do not have any users getting duplicate e_mails
or
On Thu, 2007-08-02 at 09:27 -0700, Kenneth Crocker wrote:
Scott,
Normally, I would say that giving the privilege ShowOutgoingEmail
would do the trick. It works just like ShowTicketComments. Having
rights like SeeQueue and ShowTicket does not do the trick alone.
However, I am now
Hi,
I recently upgraded my installation from 3.2.2 to 3.6.1 and it would
seem as though the custom fields were not properly modified in the database.
I have ensured that my users have SeeCustomFields, etc, but nothing works.
I have a similar problem with the RTFM upgrade -- all of the custom
OK, going over the upgrade scripts, I missed this error.
When I try to run rt-setup-database --action schema with a text
containing the 3.3.0 RT mysql schema updates related to the custom field
modifications (including LookupType column), I get the following error,
which doesn't make sense to
On Thu, Aug 02, 2007 at 02:39:18AM +0400, Ruslan Zakirov wrote:
Here is the DatabaseRTHost option in the config that comes into play.
Set it to '10.12.14.164' before running `make initdb`. As well you can
use --with-db-rt-host option of the configure script to set it, note
that you MUST run
Currently I have this script to notify AdminCc on correspond when a
ticket is owned by Nobody.
Condition: User Defined
Action: Notify AdminCcs
Template: Global template: Correspondence
Stage: TransactionCreate
if (($self-TransactionObj-Type eq Correspond) and
($self-TicketObj-OwnerObj-Id ==
Well, sounds like you have a mysql problem now. While logged into your RT
host, and assuming you have a mysql client installed, can you successfully
connect the mysqld instance on 10.12.14.164? What happens when you do:
mysql -u root -p -h 10.12.14.164
What about:
mysql -u root -p -h
I'm not seeing anything obvious in the Configuration menu to do this. Is it
possible?
--
Keep up with me and what I'm up to: http://theillien.blogspot.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
You could try this:
1. Copy the Correspondence template into a new custom template.
2. Add some code to the template that reads in the AdminCcs and Ccs, then
makes a mailing list from those AdminCc members that are not in the Cc list.
3. Change the scrip action to: Notify Other Recipients;
If you don't mind me asking... what was the solution?
Last time I tried to adjust that, I triggered a bug and caused all of
the links on the 10 Newest Unowned Tickets to disappear.
-- Chris
Mathew Snyder wrote:
Nevermind...I've yet again found the solution AFTER asking about it.
shame on
When you click on the Edit link on the header it will take you to
Preferences-RT at a glance-Customize N Newest Unowned Tickets. At the top
will be a link that called Search - Unowned Tickets.
I'm guessing one has to have Admin rights in RT to be able to do this.
Keep up with me and what I'm up
That changes things globally though, if I am not mistaken.
I was hoping for a solution that allowed a per-user change (namely, for
me, who can see all of our queues, but really I only deal with 5 or 6 of
them on a regular basis).
Ah well.
Thanks.
-- Chris
Mathew Snyder wrote:
When you
Using RT 3.6.3
I have the following situation:
* user A creates a ticket copying list B
* user C (a member of B) replies to the ticket with more information
* a second ticket is created, even though user C's email was tagged
correctly in the subject line
If user C is directly CC'd
On Thu, Aug 02, 2007 at 01:44:41PM -0500, James Moseley wrote:
Well, sounds like you have a mysql problem now. While logged into your RT
host, and assuming you have a mysql client installed, can you successfully
connect the mysqld instance on 10.12.14.164? What happens when you do:
mysql
This looks like an error, but all the tests pass.
t/00loadok
t/00skeletonok
t/01basics..ok
Sorry, I got the IP addresses backwards. What I wanted you to figure out
was if you could connect to the db server from the RT server using the
'root' user via mysql client. From the RT server try:
mysql -u root -p -h 10.12.14.149
What about:
mysql -u root -p -h 10.12.14.149 rt3
If you can
On 8/2/07, mailing list [EMAIL PROTECTED] wrote:
How can I use RTx shredder (v0.06) to do the following:
Permanently remove users and tickets? The tickets have been deleted, but do I
need to remove it from the database?
No need in general case, as I know most users of a shredder cleanup
spam
--- Ruslan Zakirov [EMAIL PROTECTED] wrote:
rtx-shredder --plugin 'Tickets=status,deleted;queue,general'
this call delete 10 (see option limit) tickets in general queue with
status equal to deleted.
Excellent, the above command works, and it writes an SQL timestamped file.
And does
On 8/3/07, mailing list [EMAIL PROTECTED] wrote:
--- Ruslan Zakirov [EMAIL PROTECTED] wrote:
rtx-shredder --plugin 'Tickets=status,deleted;queue,general'
this call delete 10 (see option limit) tickets in general queue with
status equal to deleted.
Excellent, the above command works,
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Joe Casadonte
Sent: Thursday, August 02, 2007 12:22 PM
To: rt-users
Subject: [rt-users] 3rd party reply on a ticket creates a new ticket
Using RT 3.6.3
I have the following situation:
*
On 8/2/07 6:39 PM, Kris Boutilier [EMAIL PROTECTED] wrote:
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Joe Casadonte
Sent: Thursday, August 02, 2007 12:22 PM
To: rt-users
Subject: [rt-users] 3rd party reply on a ticket creates a new ticket
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