Hi All,
Can any buddy please help me out.How to use RT customer Integration.Can
I try this way !
I will create a new queue for each customer.And the assigned internal
users will be same for all the queues and permissions etc remains the
same.Even I want provide a login for each customer
On Fri, Mar 13, 2009 at 12:42:11AM +, Kristian Davies wrote:
On Thu, Mar 12, 2009 at 1:51 PM, Kenneth Marshall k...@rice.edu wrote:
On Thu, Mar 12, 2009 at 08:44:23AM -0500, Kenneth Marshall wrote:
Kristian,
I think the problem is in SearchBuilder/Handle.pm in the function
I've just upload on cpan new version of those two RT plugins. See
below for changes.
As I no longer work as a sysadmin, I no longer work daily with RT (but
I enjoy the SelfService access :)). I will try to maintain thoses
modules but with far less time to do that so if someone is interessed
in
RT Version 3.8.2
I would like to be able to display in Highest priority tickets (RT at a Glance)
a custom filed (Severity) I have looked at the work done by others but nothings
seems to be upto date with 3.8.2, does anyone have a recipe or code to do this
please.
Regards Simon
It does sound like something is missing because I am running
PostgreSQL 8.3.5 and did not have to make these changes. I do have
a question, why are you converting your RT instance to MySQL? Is
there a particular problem you are trying to address?
No technical reason, we are a essentially a
On Fri, Mar 13, 2009 at 02:10:08PM +, Kristian Davies wrote:
It does sound like something is missing because I am running
PostgreSQL 8.3.5 and did not have to make these changes. I do have
a question, why are you converting your RT instance to MySQL? Is
there a particular problem you
This may be already addressed but I can't find it in the archives and
it's driving the heck out of me, especially as we expand RT into more
departments and fine tune access restrictions.
The most obvious place it seems to happen is on the X newest unowned
tickets - this list appears to be
UseSQLForACLChecks
On Fri, Mar 13, 2009 at 5:45 PM, Jon Baker jba...@wgm.us wrote:
This may be already addressed but I can't find it in the archives and
it's driving the heck out of me, especially as we expand RT into more
departments and fine tune access restrictions.
The most obvious place
Ok, this at first appeared to work - but after a few minutes I got a
call that the quick search wasn't working as expected.
I have users defined in groups for AdminCC's of some queues. Before,
the quick search list correctly showed, let's say, 15 open tickets in
the IT queue. Of those 15
How ShowTicket right is assigned to AdminCc? Is it global or it's on
queue? Can you list all points where ShowTicket right is assigned, so
I can try to reproduce it locally?
On Fri, Mar 13, 2009 at 7:28 PM, Jon Baker jba...@wgm.us wrote:
Ok, this at first appeared to work - but after a few
ShowTicket is assigned only at global:AdminCc. There are no rights
assigned at the queue level.
On Mar 13, 2009, at 11:38 AM, Ruslan Zakirov wrote:
How ShowTicket right is assigned to AdminCc? Is it global or it's on
queue? Can you list all points where ShowTicket right is assigned, so
I
I must be doing something wrong. My initial query manually returns:
ID
--
4346
4359
4486
4534
4535
4600
4346
4359
4486
4534
When I run the code as follows, I don't seem to get anything:
my $sth =
SimpleQuery does binding for you, -SimpleQuery(... WHERE x = ? ...,
$binding, $another_one_binding);
So sth you get is ready for fetching. If sth is not true value then
it's an error.
On Fri, Mar 13, 2009 at 7:52 PM, Simon Lane sl...@cedvalinfo.com wrote:
I must be doing something wrong. My
What about other ways people get ShowTicket right?
Also very important thing. Have you used rt-validator with --resolve
option enabled on this DB? If yes then delete user from group, add
back, restart server and test. There is bug that may delete required
records from CGM table in rt-validator.
I'm trying to make an autoreply trigger by a custom field value that
applies to a Queue, not a ticket, as I want this value to be the same on
all newly created tickets.
This is what I've tried so far, but it's not being triggered:
Condition: User Defined
Action: Autoreply To Requestors
Template:
To all (especially Jesse and Ruslan),
I have been given the opportunity to have a new development zone created
for RT. I was asked if I wanted the new zone to be Linux or Solaris based. So,
all you gurus out there, what's best? I know that most of this stuff was
designed for Solaris, but
I've used your example Kenneth, with slight alternations, but this
doesn't trigger:
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
if ($trans-Type eq 'CustomField') {
my $cf = new RT::CustomField($RT::SystemUser);
$cf-LoadByName(Queue = $ticket-QueueObj-id, Name =
On Fri Mar 13 2009 19:58:17 GMT+0100 (CET), Paul Vlaar wrote:
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
if ($trans-Type eq 'CustomField') {
my $cf = new RT::CustomField($RT::SystemUser);
$cf-LoadByName(Queue = $ticket-QueueObj-id, Name = Contract);
Hi,
Is there a way to move tickets between queues via email? We can open,
reply, resolve/close them via email, but I don't know of any ways to
move them between queues except through CLI and web interface.
Thanks in advance for your reply, -- and cheers,
Hossein
--
_ _ _ _
Hi,
How do I return a Result when refusing a transaction so that user know
what they did wrong (in my case, I just check that a customField is not
null is selected Queue)
Condition : OnResolve
Action: User Defined
Stage:Transaction Create.
# Only do it for certain queues.
my @queues =
John,
Thanks. That's sounds like a good thing to keep in mind. Anyone else?
Kenn
LBNL
On 3/13/2009 12:25 PM, John Arends wrote:
I have a bias towards Linux for this purpose. RT seems to be pushing the
envelope with bleeding edge everything, and Solaris and bleeding edge
don't mix.
Paul,
Are yosaying it NEVER triggered? If so, then I suggest you look at
your logs. Also, double check your values. Everything is case-sensitive.
If the value you are checking for doesn't exist in the Custom Field
EXACTLY as what you are checking for, it won't trigger. Otherwise, the
Well, it looks like it was just a typo after all (forgot the opening { )
and this code just works:
if ( $self-TicketObj-QueueObj-FirstCustomFieldValue('Contract') eq
expiring )
{
return 1;
} else {
return 0;
}
On Fri Mar 13 2009 19:30:54 GMT+0100 (CET), Paul Vlaar wrote:
I'm trying to make
Ken Crocker a écrit :
John,
Thanks. That's sounds like a good thing to keep in mind. Anyone else?
Yes :
3 servers :
1) for RT ;
2) one for the DB (if you plan postgres or oracle) (I recommend Pg) so
that you can tune it easily (sysctl in kernel will impact all the
processes, and that's
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of jul
Sent: Friday, March 13, 2009 12:56 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Advice for New Machine
Ken Crocker a écrit :
Any ideas on how to pull in requestor details as part of the results
in a ticket search?
This would be very handy in exposing information to RT-phobes.
--
Cambridge Energy Alliance: Save money. Save the planet.
___
Paul,
Great. I didn't see that either. Hope it's helpful.
Kenn
LBNL
On 3/13/2009 12:53 PM, Paul Vlaar wrote:
Well, it looks like it was just a typo after all (forgot the opening { )
and this code just works:
if ( $self-TicketObj-QueueObj-FirstCustomFieldValue('Contract') eq
expiring )
{
Gary Greene wrote:
I would go CentOS for the machine if you're a RH person, since it is
practically the same thing, and there are more than a few of us CentOS
users running RT with our own RPMs.
What version of RT are you running on top of CentOS? With 3.8.2 there
are so many
John,
We are currently running 3.6.4, but DESPERATELY want to upgrade to
3.8.2. Hence the desire to get this new zone set up right FIRST, before
trying to upgrade. We are an Oracle house, so that's not on the table.
So far, I'm leaning toward Linux, but I haven't heard from Jesse or
On Fri, 2009-03-13 at 15:16 -0500, John Arends wrote:
Gary Greene wrote:
I would go CentOS for the machine if you're a RH person, since it is
practically the same thing, and there are more than a few of us CentOS
users running RT with our own RPMs.
What version of RT are you
Sean,
Can I assume your voting for Linux?
Kenn
On 3/13/2009 1:26 PM, Sean wrote:
On Fri, 2009-03-13 at 15:16 -0500, John Arends wrote:
Gary Greene wrote:
I would go CentOS for the machine if you're a RH person, since it is
practically the same thing, and there are more than a
I am in the process of upgrading RT 3.6.5 to RT 3.8.2 . In fact I have it set
up in Dev arena and waiting for user testing before I move it to production by
the end of the month probably.. hopefully
I use Solaris , Apache2 with mod_perl2 and DB on Oracle.
Doesnt seem too bad :)
-Ashish
I am running RT 3.8.2 on Slackware 12.0. I originally installed
3.6.mumble and upgraded to 3.8.0 and then 3.8.2. The original install was
perfectly clean; no mess, no fuss. Upgrades were equally simple, once I
figured to actually do all of the upgrade and not just part of it.
--
--
Can I assume your voting for Linux?
Within the context of RT I don't understand what voting for Linux is
supposed to mean. RT doesn't care about what kernel is running. It only
cares about the supporting software, which itself is also independent of
the kernel.
Based on my experience, I
Jon,
Thank you for help debugging this.
Looks like I missed one thing in this code. If right is granted
globally to a role and this roles assigned to a user on queue level
then such thing is missed, for example ShowTicket is granted to global
AdminCc role and user is AdminCc of a queue. I'm not
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of John Arends
Sent: Friday, March 13, 2009 1:16 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Advice for New Machine
Gary Greene
Ken Crocker wrote:
John,
We are currently running 3.6.4, but DESPERATELY want to upgrade to
3.8.2. Hence the desire to get this new zone set up right FIRST, before
trying to upgrade. We are an Oracle house, so that's not on the table.
So far, I'm leaning toward Linux, but I haven't
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of Gary Greene
Sent: Friday, March 13, 2009 2:44 PM
To: John Arends; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Advice for New Machine
Has anyone else tried the QuickDelete extension?
I've been trying it on my 3.8.2 dev instance, and for the most part it
seems to be working; I get a Delete tab on the ticket reply page, at
least. But from looking at the code, it seems that the intention was
that a Delete link should also
I'm looking for a quick and easy template that can add a variety of attachments
to an email response.
The purpose is to email customers legal forms and documents that need to be
filled out as part of particular requests before the request can be worked on.
Anyone done this yet ?
Mchugh, Sean wrote:
I'm looking for a quick and easy template that can add a variety of
attachments to an email response.
The purpose is to email customers legal forms and documents that need to be
filled out as part of particular requests before the request can be worked
on.
Anyone done
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