Hi,
i'm trying to write a scrip which does the following:
We have two or more tickets, each ticket has a refersto to another like this:
#1 - refers to #2
Now, if someone at ticket #2 writes an update, this update (reply in our case)
should be posted also to ticket #1
Till this point it is
Hi Torsten;
Try
$related-BaseObj-Comment(
Creator = $self-TransactionObj-Creator,
Content = $self-loc( Information added by [_1]., # loc
$self-TransactionObj-CreatorObj-Name,
) . \n . $self-loc( Notes: [_1], # loc
$note
),
);
Note the Creator line I
Hi Roy,
no success, still: RT_System - Comments added
:-(
Thanks
Torsten
Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.),
Ok. I was able to do what I wanted (make non-staff users able to see all
tickets).
Here's what I did (Version RT 3.6.HEAD):
1 - First, I gave rights SeeQueue and ShowTicket to Everyone.
2 - Then I created a new file OtherRequests
cd ./rt3/html/SelfService/Elements/
cp MyRequests OtherRequests
But does n't this allow everyone to see every ticket??
Are you sure you want to do that? does n't your customers mind that
their issues are visible to other customers?? is that legal (data
protection etc)?
Or have I missed something?
Roy
Rui Vitor Figueiras Meireles wrote:
Ok. I was able to
Hi Guys,
I know this has been brought up a couple of times on the lists, but
can't find anything that seems to work for me.
What I am looking for is a way to stop tickets being resolved if there
is no time worked set.
I have seen a post where Richard Ellis stated that adding this to your
On Thu, Sep 24, 2009 at 02:00:20PM +0100, Dave Wells wrote:
Hi Guys,
I know this has been brought up a couple of times on the lists, but
can't find anything that seems to work for me.
When I add this file and insert the above text by itself, when I try and
update a ticket it mearly prints
Torsten,
Scrips work under system user, but you have to reload ticket as
creator of the transaction. Something like:
...
my $reply_will_be_on = RT::Ticket-new( $txn-CreatorObj );
$reply_will_be_on-Load( $ticket_you_found_as_system_user-id );
$reply_will_be_on-Comment(...);
...
On Thu, Sep 24,
Hi Raed,
sorry for the typo in your name Raed ne Roy ;-)
Torsten
-Ursprüngliche Nachricht-
Von: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Brumm,Torsten
/ Kuehne + Nagel / Ham MI-ID
Gesendet: Donnerstag, 24. September
Hi Ruslan,
thanks for the hint. tried it with this piece of code:
my $Clone = $self-TicketObj;
my $note;
my $t = $self-TicketObj-Transactions;
$t-Limit( FIELD = 'Type', VALUE = 'Correspond' );
$t-OrderByCols (
{ FIELD = 'Created', ORDER = 'DESC' },
Create a custom field, then setup the link values to field to point to
Trac's ticket.
You can put an arbitrary URL in there that includes the value of your custom
field, your CF, in your case.
From: Lander, Scott slan...@hearstsc.com
All,
I have a need to link together RT tickets and
$self-TransactionObj-Creator returns id not a user object, when you
need object.
On Thu, Sep 24, 2009 at 5:52 PM, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID torsten.br...@kuehne-nagel.com wrote:
Hi Ruslan,
thanks for the hint. tried it with this piece of code:
my $Clone = $self-TicketObj;
Hi Ruslan, Raed,
thanks for your support, it is working well now.
Attached again the correct working scrip action, if someone else has a need for
this:
my $Clone = $self-TicketObj;
my $note;
my $t = $self-TicketObj-Transactions;
$t-Limit( FIELD = 'Type', VALUE = 'Correspond' );
That's exactly what I want to do.
This will be a small internal web portal, which we will use to answer questions
and requests from other co-workers.
If all tickets are visible, we will save the trouble of answering some
questions more than once (users can read the previous answers).
Thanks.
On Thu, Sep 24, 2009 at 04:48:19PM +0200, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID wrote:
Hi Ruslan, Raed,
thanks for your support, it is working well now.
Attached again the correct working scrip action, if someone else has a need
for this:
my $Actor =
Hi Emmanuel,
will try it out tomorrow: done for today ;-)
Thanks for the hint.
Torsten
2009/9/24 Emmanuel Lacour elac...@easter-eggs.com
On Thu, Sep 24, 2009 at 04:48:19PM +0200, Brumm, Torsten / Kuehne + Nagel /
Ham MI-ID wrote:
Hi Ruslan, Raed,
thanks for your support, it is working
I want to include 'My Admin Queues' in default HomepageSettings, so that when I
create a user this option is already active.
Addind the marked line in /etc/rt3/initialdata does not help, since this file
is no longer read (I guess).
{ Name = 'HomepageSettings',
Description =
On Wed 23.Sep'09 at 18:33:13 -0700, Behzad Mahini wrote:
Ok, I made the umask to be strict on the entire 'test' directory
(recursively), and ran the make test, and then prove -lbv
You most certainly want -bv and not -lbv.
failing_cases and some of the warnings/errors went away.
Here's the situation; in our organization, one staff member can have
several email aliases--these make the email address prettier and
easier to say/remember. However, this creates a problem with some of
our users, in that when they reply to tickets from the wrong email
address, RT hasn't a
Has anyone ever come across an extension or made a login password saver
using cookies? I'm just wondering I had a few users ask about saving
their login password.
Curtis
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community
Has anyone ever come across an extension or made a login password saver
using cookies? I'm just wondering I had a few users ask about saving
their login password.
Evil bad awful idea.
If they simply want to stay logged in for a long time between authentications,
why not extend your session
Has anyone ever come across an extension or made a login password saver
using cookies? I'm just wondering I had a few users ask about saving
their login password.
Evil bad awful idea.
... because anyone with physical access to their computer can create RT
transactions as the user with the
On Thu, Sep 24, 2009 at 15:34, Tom Lahti t...@bitstatement.net wrote:
Has anyone ever come across an extension or made a login password saver
using cookies? I'm just wondering I had a few users ask about saving
their login password.
Evil bad awful idea.
... because anyone with physical
I was thinking more that it generally ends up storing the password in the
clear,
and is constantly sending that information back to the server.
That too.
Besides, browsers have built-in facilities for remembering passwords
if that's your bag;
and in FF they can all be encrypted with a
Hi,
I have noticed that a potential owner of a ticket in our installation of RT can
be root (at least it appears in the dropdown). Is this something I can disable?
But would ungranting rights to the root user break RT?
-y
___
Hi,
We just upgraded to 3.8.5 from 3.4.x the other day.
I've noticed that the owner dropdown list is populated with some names of
people who no longer work for my department - they aren't listed in the
Privileged Users section.
What table should I be looking at to safely cleanup the dropdown
Copying the rt-users list.
-Behzad
Begin forwarded message:
From: Behzad Mahini mah...@apple.com
Date: September 24, 2009 11:59:49 AM PDT
To: Jesse Vincent je...@bestpractical.com
Cc: Jesse Vincent je...@bestpractical.com, Ruslan Zakirov ruslan.zaki...@gmail.com
Subject: Re: [rt-users]
I was looking through the list's history.
The original email did not get an answer to it.
The piece that interests me about this listserv topic(dating back to Aug
2007)
Sean, and myself are trying to set a ticket's owner to nobody on an action...
He stated,
I've tried:
On Thu, Sep 24, 2009 at 04:02:10PM -0400, Mike Johnson wrote:
I was looking through the list's history.
The original email did not get an answer to it.
The piece that interests me about this listserv topic(dating back to Aug
2007)
Sean, and myself are trying to set a
On Thu, Sep 24, 2009 at 04:11:47PM -0400, Sul, Young L wrote:
I have noticed that a potential owner of a ticket in our installation of
RT can be root (at
least it appears in the dropdown). Is this something I can disable? But
would ungranting
rights to the root user break RT?
On
Mike,
We use this for when a ticket is moved to another Queue:
# set new Ticket Owner value
my $ticket = $self-TicketObj;
$ticket-SetStatus(new);
$ticket-SetOwner(10, 'Force');
return 1;
The above code is put into the cleanup code. Hope this helps
Kenn
LBNL
On 9/24/2009 1:02 PM, Mike
On Thu, Sep 24, 2009 at 02:28:28PM -0400, Johnathan Bell wrote:
Here's the situation; in our organization, one staff member can have
several email aliases--these make the email address prettier and
easier to say/remember. However, this creates a problem with some of
our users, in that
On Wed, Sep 23, 2009 at 11:44:25PM -0400, Lander, Scott wrote:
All,
I have a need to link together RT tickets and Trac tickets.
Essentially, we do our change control within Trac. So, in RT, I have a CF
Change Control, which, if set, I would like to have it link to the Trac
Jesse,
We are still working on exactly what we want as far as syncing, or, if that
is even what we want to do. We would much prefer to keep it all within RT,
but, right now, I can't see a good way to do it. There is too much free form
information that RT doesn't seem well adapted to
As an example, when handling a change control, we have to document the
servers (want a linked asset), the software,
Maybe http://code.google.com/p/asset-tracker-4rt/?
the person handling the change, the time and date of the change, the change
description, the change procedure (usually an
Hello all,
I just contributed another reminder type script on the wiki:
http://wiki.bestpractical.com/view/rtUnifiedreminder
It is different from the other reminder scripts currently up there in
that the others all rely on either StartDate, DueDate or Priority in
order to work, and not all
Hi all,
We have some adminccs who aren't really clued into the process,
but need to be notified when a ticket is initially created. Any ideas
how to best handle this? I don't see anything [io]n the archives/wiki.
I know I could just add them as bcc's to the template, but this seems
kind of
Make that one (un-answered) list archive entry:
http://www.gossamer-threads.com/lists/rt/users/12481?search_string=admincc%20once;#12481
And one thread related to a possible alternative of overriding
the global On Correspond Notify Owner and AdminCc
For anyone interested, here's what I have so far, and it seems to work:
OnCreate, User Defined Action...
my $org = RT-Config-Get('Organization')
foreach my $address ( grep {$_ !~ /\...@\q$org\e/}
$self-TicketObj-QueueObj-AdminCc-MemberEmailAddresses ){
$self-TicketObj-SquelchMailTo($address);
}
On Thu, Sep 24, 2009 at 07:06:12PM -0400, Jerrad Pierce wrote:
For anyone interested, here's what I have so far, and it seems to work:
OnCreate, User Defined Action...
my $org = RT-Config-Get('Organization')
foreach my $address ( grep {$_ !~ /\...@\q$org\e/}
Hmm, lemme try this a third time.. I would really appreciate some help.
Basically, images and PDFs that are attached to requests or added as
attachments later through the web interface are stored and retrieved
without any issues. Any other type: zip files, office documents, etc,
get stored in the
Using 'root' I granted ModifySelf to another userName, and now I can
no longer login using root, neither the other user could login.
The error message that I get is:
Error Your username or password is incorrect
Thanks,
Behzad
___
I also updated the password for User 'root' at the MySQL level, and
still I can't log back in using the new password for 'root'.
-Behzad
On Sep 24, 2009, at 4:56 PM, Behzad Mahini wrote:
Using 'root' I granted ModifySelf to another userName, and now I can
no longer login using root, neither
On Wed, Sep 23, 2009 at 05:19:51AM +0900, Jesse Vincent wrote:
Sorry if haven't been keeping up
with the technology, but to me RT didn't support forms,
in the sense custom fields mixed with text and laid out
on a page. Has that changed? Searching for form on
On Thu, Sep 24, 2009 at 06:53:21PM +0100, Rui Vitor Figueiras Meireles wrote:
I want to include 'My Admin Queues' in default HomepageSettings, so that when
I create a user this option is already active.
Addind the marked line in /etc/rt3/initialdata does not help, since this file
is no
On Thu, Sep 24, 2009 at 04:48:56PM -0700, Eric Horne wrote:
Hmm, lemme try this a third time.. I would really appreciate some help.
Can you tell us which is your browser name/version and also send a
sample file that trigger this problem?
___
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