Re: [rt-users] Mailgate and Exam4

Hello John, thanks for your help, but the way described also in the book does'nt work, because the actual Exim MTA does'nt default support the Pipe so i need a other way to pipe the Mails into the RT Mailgate Here the description ### router/400_exim4-config_system_aliases

[rt-users] rt-email-digest explanation

All, Could someone please explain what rt-email-digest is supposed to do? It obviously sends emails of some kind. I just can't seem to figure out what within the web interface triggers them. I'm not having any problems running it from cron or the terminal. I was able to figure out the dashboard

[rt-users] Remove an attachment

Hi all! I have upload an image into a ticket, but the inserted image is incorrect. Could I remove this attachment? If it's possible, I would like using RT web interface, but I think it is not possible. I have been looking at RT wiki and I have not found anything. In the list, I have found

Re: [rt-users] Unable to access site after reboot

On Fri, 24 Sep 2010 07:16:08 -0500 Poulter, Dale dale.poul...@vanderbilt.edu wrote: We have been running RT 387 for several months without any issues. However, after a reboot of the server the site is not accessible. When we attempt to access the site we get prompted to download the file.

[rt-users] RT could not load a valid user

Hello Everybody, We have a strange problem on our RT, some of our user (on the same domain) can't create a ticket. Rt won't create the user on the DB and log an error message. Obviously everyone has the right for create and reply to ticket. I have seen a mail on the list from Anne in May 2004

Re: [rt-users] Unable to access site after reboot -solved

The problem appears to have been related to the Scalar::Util perl module. It apparently was corrupted at some point. Once I forced it to reinstall everything worked correctly. In order to find the bad module, I ended up reinstalling several other modules -testing access after each. From:

[rt-users] Mailto link in template

I'm trying to embed a mailto: HTML code into my ticket creation template so that the customer can click the link and this will generate a blank email with the ticket info in the subject that can use for a reply, that the system can then parse into the ticket. The mail to address would vary

Re: [rt-users] Remove an attachment

Il 24/09/2010 12:39, Alberto Villanueva ha scritto: I have upload an image into a ticket, but the inserted image is incorrect. Could I remove this attachment? If it's possible, I would like using RT web interface, but I think it is not possible. You are looking for Shredder. cheers --

Re: [rt-users] RT could not load a valid user

Fabrice, Could be a couple of things. If you're using ExternalAuth/LDAP/Whatever and the *From* Email address doesn't pass muster with that process, that would cause the problem. The User referred to in the *From* Email address is obviously NOT on the User Table AND the error message says your

[rt-users] Reg ... Duplicate emails receiving from RT

Hi All, Please suggest me how to stop duplicate emails which are receiving from RT. Thanks, Surendra RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] RT could not load a valid user

Hello Kenneth, Thanks for your answer. I have ever try to create manually user but i can't. I think i can create it directly in the DB but i m afraid to change this brutaly. For allow automatic adding of a user i have see this in KB : Adding in my RT_SiteConfig : Set($AutoCreate, {Privileged =

Re: [rt-users] rt-email-digest explanation

Thanks for the reply. My problem was that the user preferences for email delivery was not set to digest. On Fri, Sep 24, 2010 at 7:41 AM, Kenneth Marshall k...@rice.edu wrote: It sends daily, weekly, ... digests of all Emails from RT that would have been sent individually throughout the time

Re: [rt-users] RT could not load a valid user

Fabrice, Try this and bounce it and let's see what happens: Set($AutoCreate, {UnPrivileged = 1}); fingers crossed. Kenn LBNL On Fri, Sep 24, 2010 at 9:47 AM, Fabrice fabric...@gmail.com wrote: Hello Kenneth, Thanks for your answer. I have ever try to create manually user but i can't. I

Re: [rt-users] Reg ... Duplicate emails receiving from RT

Surendra, Lots of possibilities here. You could have the same user as an Owner and Requestor and AdminCc and scrips to send all Those roles/watchers emails. OR you could have them listed as Queue Watchers Cc's and also added them as Cc's at the ticket level. OR someone doing a Reply adds them in

Re: [rt-users] Autocreate ticket when sent an email

Ashrock, If you're using any form of authentication for users, that will take precedence before any Auto Add settings or Global/Queue privileges. If you have all the auto add settings ($AutoCreateNonexternalUsers ,1 $AutoCreate, 'Privileged=0 or 1) and the email user doesn't pass LDAP (for

Re: [rt-users] Need help setting up Command Line RT

Hi On Thu, Sep 23, 2010 at 9:01 PM, Patton, Brandon brandon.pat...@aspireindiana.org wrote: I’m running RT 3.8.7 on Fedora 13 and trying to setup running the CLI however I always get the “Server error: Not Found (404)” error all the time. I’ve been searching and reading and tried the

Re: [rt-users] RT could not load a valid user

Fabrice, Maybe I should read the RT_Config file first before I send out crap. You were right with the first config setting: Set($AutoCreate, {Privileged = 0}); This will turn on AutoCreate and set them to Unprivileged (Privileged = 0 which is OFF). Kenn LBNL On Fri, Sep 24, 2010 at 10:24 AM,

Re: [rt-users] Reg ... Duplicate emails receiving from RT

Hi Kenn, In this scenario even requestor is also getting the duplicate emails. Thanks, Surendra From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Friday, September 24, 2010 11:05 PM To:

Re: [rt-users] Reg ... Duplicate emails receiving from RT

Surendra, Did you check to see if the Requestor is listed in any other role or as a ticket Cc in the email that created the ticket, etc Kenn LBNL On Fri, Sep 24, 2010 at 11:21 AM, Surendra Adusumilli sadusumi...@zetainteractive.com wrote: Hi Kenn, In this scenario even requestor is also

Re: [rt-users] Reg ... Duplicate emails receiving from RT

Yes Kenn, I verified and observed that his email address is not in CC or not in other role. He is only the requestor. Thanks, Surendra From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Saturday, September

Re: [rt-users] Reg ... Duplicate emails receiving from RT

On Sat, Sep 25, 2010 at 12:23:57AM +0530, Surendra Adusumilli wrote: Yes Kenn, I verified and observed that his email address is not in CC or not in other role. He is only the requestor. Please provide the Message-ID from both emails sent to the requestor -kevin pgpmcgCKHFlpk.pgp

Re: [rt-users] Reg ... Duplicate emails receiving from RT

Hi Kevin, Thanks for your information, Please let me know in what area I have to debog. I am new to this. Thanks, Surendra -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Saturday,

Re: [rt-users] Reg ... Duplicate emails receiving from RT

Thanks for your information, Please let me know in what area I have to debog. I am new to this. Kevin suggested you change your log level in RT_SiteConfig to debug, no actual code debugging required yet. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get

Re: [rt-users] Reg ... Duplicate emails receiving from RT

Surendra, Do you have any notification scrips for that particular Queue, as opposed to just the Global notifications? You should also check each scrip to see what action they are doing. One might have been changed and is doing the same thing as some other scrip. Kenn LBNL On Fri, Sep 24, 2010

Re: [rt-users] Outlook 2007 inserting multiple blank lines

Hi Dustin, here are the two commits for this bug: http://github.com/bestpractical/rt/commit/58dfb2bbe12cf3979ae1682842af2407cbbbdf78 http://github.com/bestpractical/rt/commit/73756bbb6ce3e925713b03d783847f1f2f3db3c6 This only works if the mail from outlook contains the X-Mailer header with the

Re: [rt-users] Reg ... Duplicate emails receiving from RT

Hi Kenn, I will verify and let you know the details. Thanks, Surendra From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Saturday, September 25, 2010 2:48 AM To: rt-users@lists.bestpractical.com Subject: